Avocent Confidential Click to edit Master title style Product Strategy and Roadmap - 2009 Steve...

Avocent Confidential

Click to edit Master title style

Product Strategy and Roadmap - 2009

Steve WorkmanVP Product Management


Overview

2008 Milestones Industry Recognition

2009 Product Strategy Roadmap


Avocent Solution Portfolio


2008 – Product Releases

LANDesk Service Management(Touchpaper)

LANDesk Security Suite 8.8

LANDesk ManagementSuite 8.8

Q1 Q2 Q3 Q4

SMCEasy ManageFor ThinkServer

LANDesk Process Manager

Asset LifecycleManager

Power Management

LaunchPad


2008 – Achievement / RecognitionGartner Magic Quadrant – 2008

PC Lifecycle Configuration Management

LANDesk Security Suite wins SC Magazine Innovation award


Asset / Form Editor

Fully extensible

Linked to internal or external data sources

Layout tools—tabs, grids, alignment

Detailed property sheets

Supports both asset record definitions and workflow UI

Enables field change monitoring and control


State Transition Map

Define lifecycle states

Enforce rules, define allowed state changes

Enable query on asset lifecycle status

Tie workflows to state changes

Capture approvals and key data at state change

Require specific data be entered before state change allowed


Process/Workflow Editor

Automate config and policy fulfillment

Enable state transition macros/workflows

Create asset requests

Ensure auditability

Manage notifications and complex alert actions

Enable requests with approvals against the asset repository


Synchronization tool

Select remote source and internal target

Map fields

Choose matching/key

Define rules for how to handle mismatches

Enable a queue for human decision-making

Schedule sync jobs


Complex Query and Report

Define base data sets for RBA

Use embedded attributes to link tables

Grid view is actionable report UI

Grouping, nesting, totals

Exportable as data or saved as viewable file

Simple analytics


User Request Portal

Simplified UI for end user access

RBA controlled

Functional service catalog

Both ALM and LPM

Built on the AMP UI metaphor, technology

Exposes IT services to all users

First step to full ITSM


Initial Reactive Managed Proactive Optimized

The IT Maturity Model

Support fundamentals

Problem Management

Change Management

Knowledge Management

Incident Management (inc. SLA & Self

Service)

Change and Configuration Management

Availability Management

Full IT Business

Management

Integrated ITSM Service Management


Process based service

effectiveness―

Service delivery against agreed

SLAs―

First stages of ITIL in use

―Prevent and

manage breached incidents

―Relevant MI

available for key decision makers

Current requirements

managed effectively

―Increase rate of

change―

Trend and problem-based decision making

―Knowledge-centric self

service―

Processes for risk assessment and impact analysis

―Service Catalogue

All calls logged and prioritized

―Increase in

first call resolution

―Track and

measure call statistics

―Reduce open and overdue

calls―

Reduce issue-led fire fighting

IT Service Management Goals

Prioritizedreporting

and resolution of

issues

Service Level led

performance. Process based repeatability

Best practice, service and

process led IPC

Organization wide model for best practice IT

application governance, budgeting,

strategic decision making and

customer service―

IT enables and drives “service

Innovation”―

Market leading Employee and

Customer satisfaction

Added valueservice

excellence.Consolidated

service delivery

Proactive service delivery

with preventative

measures

ITIL Service Improvement

Program―

Change Advisory Board decision

making―

IT processes for business

improvement―

Flexible, available and adaptable

structure―

IT involved in organizational

planning

Initial Reactive Managed Proactive Optimized


Software Bundles to Match ITIL Maturity

LANDesk Help Desk

LANDesk Service Desk

LANDesk Service Management


Alternative Desktop Solutions

Secure Managed Client (SMC), a way to Simplify IT

Goran Wibran,Director Software Offerings


Introducing Secure Managed Client (SMC)

A game changing technology › Simplifies IT › Delivers the next-generation of PC technology

Utilizing Lenovo Client Virtualization Platform› built on industry standard technology

A storage based alternative desktop computing solution› Simplifies IT› Reduce support costs› Increase data security› While delivering full PC fidelity


Server Based Solutions (Including Storage)

Changing The Alternative Client Computing

Thin Client

Great for task worker Limited functionality Potential lower device cost than PC Costly to implement

Secure Managed Client (SMC)

Simplifies IT Diskless client Full Windows PC Fidelity Scalable Support standard Windows apps No duplication needed Less complex Lowest TCO Lowest cost to implement

Storage Based Solutions

Server Virtualization

Better Windows end- user experience Complex Performance dependent on load Costly to implement

Better Windows end- user experience Complex High Cooling and Power Req Costly to implement

New! Announce

18 Nov

Desktop/Server Blades


ThinkCentre Desktop SMC-compliant desktop

with Intel vPro Technology

Lenovo Storage ArraySupport up to 100 users

Lenovo SMC Software One License Per Client

Lenovo-LANDesk developed software stack utilizing Lenovo Client Virtualization Platform

Secure Managed Client’s 4 Core Ingredients

Lenovo Services to Consult, Train, and Deploy Test Drive Evaluation; Pilot Deployment; Virtual Classrooms; Managed

Deployments; Consulting Services


Physical Hardware External Devices

Lenovo Client Virtualization Platform (LCVP) (Xen)

User Operating System (UOS) (Vista)

SMC a Diskless Client Architecture

SMC MgmtCore

Virtual HDDFiltered, Virtual NIC

Intranet/Internet

User 0 … User NUOS image (R/W)

User OSUser Data

**

User N

User x

User 0**

BootImage

Storage Array

SMC Management

Server

Boot ManageriSCSI controller

(Linux)

iSCSI Boot FW

Boot image (Read only)

DHCP

Active Directory


Alternative Desktop Functional Comparisons vs Tradition PC

Function Traditional PC SMC Thin Client

Server Virtualization

Video/Audio performance same as traditional PC Yes Yes No No

Peripherals compatibility with traditional PC Yes Yes No No

Personal settings same as traditional PC Yes Yes No No

Printer Compatibility and speed same as traditional PC Yes Yes No No

Application compatibility Yes Yes No No

Same OS image as traditional PC Yes Yes No* No

Same hardware compatibility testing Yes Yes No No

Identical DRIVER mapping Yes Yes No No

Identical FOLDER mapping Yes Yes No No

Identical OFFICE templates Yes Yes Yes No

Identical SCREEN refresh rates and drivers Yes Yes No No

Identical MOUSE tracking and drivers Yes Yes No No

Identical USB support Yes Yes No No

Support Free seating Yes Yes No No

Support Alternative Boot Yes Yes No No

Requires additional hardware/OS testing No No Yes Yes

Requires additional cooling and power in data center No No No Yes

Requires duplicate Help Desk training No No Yes Yes

Requires management of virtualization No No No Yes

Requires IT skills in SAN management No Yes Yes/No Yes/No

Option for remote mobile users Yes No No No


LANDesk 2009

Product Roadmap


Customer Challenges

22Avocent Confidential. Internal Use Only.


23

Product Strategy

First, continue our leadership in systems management by focusing and investing in our core functionality

Second, focus on our endpoint security management solutions that are close to our core

Third, help our customers move toward a more controlled service-centric approach to their IT operations

23

Through relentless customer focus we will provide innovative solutions that enable our customers to move from a reactive state to a service-oriented approach

that results in IT and Business alignment


Product Roadmap - Themes

20092008

ProcessAutomation

EnterpriseCore

Enterprise Focus

User ContextManagementContext AwareManagement

2010


Product Roadmap Timeline

SecurityManagement

SystemsManagement

IT ServiceManagement

Q1 Q22009

Q3 Q4 Q1

Pikes Peak

LANDesk Management Suite 9.0

LANDeskSecurity Suite 9.0

Helpdesk

Service Desk 7.3

Asset Lifecycle Manager

2010

Service Desk 7.4

Helpdesk 7.4

Asset Lifecycle Manager 4.0

Code Complete Beta

Code Complete Beta

Customer Engagement

Customer Engagement


LANDesk Service Desk - Detail

1H 2H2H 1H2009 2010

7.3 Enhancements

• Web Analyst• Query Tool Refresh• OOTB enhancements• LANDesk integration• Misc

• Performance• Customer Issues• Workspace quality• Workspace

usability

• Self Service• Knowledge Management• Financial Management• Surveying• User Management Refresh• Misc

• Performance• Customer Issues

7.4 Enhancements


LANDesk Management Suite - Detail

Q1 Q4Q2 Q32009

Planned Enhancements• Core Innovation

– Enterprise Core– Configuration Sharing– Granular RBA– Groups– LDMAIN Lockdown

– Unicode (UTF-8)– Rollup Core

– Win32 Support– Performance / SLM

• User Experience– Reporting

– Data Modeling– Dashboard– Query– Advance Reporting Engine– Custom Canned Reports– New ROI reports

• Existing Components– SWD Sustaining– Active Directory Enhancements– SLM Usage / Performance – Hardware Independent Imaging– Mac Enhancements

(Gateway, agent)– Advance Discovery

• New– Software Application Content

Service (data normalization)– Windows 2008 Server Support– 64-Bit Core support– New Package Builder

Pikes Peak

Enterprise Core

Advance Reporting

Software License Management

Discovery


Enterprise Core

Improved scalability and performance of single core installations

Core-to-core replication of configurations and tasks allowing management of multiple cores from one core

Improved role-based administration

More granular rights allows more flexibility to control which console users are allowed to perform which functions

Customizable user templates will simplify assigning rights to console users

Create teams of users who can share configurations and tasks among a smaller group without sharing with all console users

Improved security of the core by limiting users’ access to shares on the core (e.g. LDMAIN)


LANDesk Discovery Improvements

System Name LANDesk "BEFORE" LANDesk "AFTER"RAID UNKNOWN Microsoft Windows Server 2003 SP1 or SP2SEVEN UNKNOWN FreeBSD 6.1-RELEASE - 6.2TVT88 UNKNOWN Microsoft Windows Server 2003 SP1 or SP2D755 UNKNOWN Microsoft Windows VistaBLACK UNKNOWN Microsoft Windows Server 2003 SP1 or SP2XP002 UNKNOWN Aggressive OS guesses: Microsoft Windows XP SP2 (98%)

SLCDSCNW65-WNovell NetWare 5.70.07 September 18 2007 Novell NetWare 6.5 Open Enterprise Server SP6

SLC-MSNOW-PDC UNKNOWN SLC-ISVSANLAB UNKNOWN Linux 2.6.13 - 2.6.20

SLC-SCHRO-CORE1Windows Version 5.2 (Build 3790 Uniprocessor Free) Microsoft Windows Server 2003 SP1 or SP2

SLC-MSNOW-OSXS UNKNOWN SLC-AMP-DB2 UNKNOWN Microsoft Windows Server 2003 SP1 or SP2SLC-QLIKVIEW UNKNOWN Microsoft Windows Server 2003 SP1 or SP2W2K3-AUTHN UNKNOWN

SLCPSESQL UNKNOWN Aggressive OS guesses: Microsoft Windows Server 2003 SP1 or SP2 (97%)

SLC-BCAMPBELL04 UNKNOWN Microsoft Windows Server 2003 SP1 or SP2SLC-BCAMPBELL07 UNKNOWN SLC-BCAMPBELL03 UNKNOWN Microsoft Windows Server 2003 SP1 or SP2ISVAD2 UNKNOWN Microsoft Windows Server 2003 SP1 or SP2SLC-BCAMPBELL01 UNKNOWN Microsoft Windows Server 2003 SP1 or SP2SLC-BCAMPBELL05 UNKNOWN Linux 2.6.15 - 2.6.20

SLC-NWOLF-CABRA UNKNOWN Apple Mac OS X 10.5 - 10.5.2 (Leopard) (Darwin 9.0.0b5 - 9.2.0)SLC-SVN-TEST UNKNOWN Aggressive OS guesses: Linux 2.6.22 (Fedora Core 6) (98%)SLC-TRONRAMP2K3 UNKNOWN Microsoft Windows Server 2003 SP1 or SP2

Discovery recognition improved from 10% to upwards of 90%

Interrogates open sockets and services

LANDesk teams up with Nmap content source for continued recognition in the future


Software License Monitoring Reduce Costs

Eliminate overbuying of licenses

Know what software is installed and track usage to license purchases

Leverage the right information to negotiate favorable licensing terms

Maintain License Compliance Ensure the organization is legally compliant with software contracts

The Business Software Alliance (BSA) is cracking down on corporate software piracy, with many lawsuits resulting in fines between $11 and $13 million. Bank Technology News Oct. 08

Control the Environment Businesses typically have more software deployed than they realize

Applications are frequently downloaded from the Internet

Prevent unwanted or unauthorized application usage

“Software-license audits are on the rise, with many conducted internally for compliance purposes. But as the economy slows, vendor audits can grow, with salespeople attempting to squeeze more from their existing customer base.” ITManagement.com June 08


New Software License Monitoring

Performance improvements User context methods

Product based License based Group based System based

Improved support for new license types

Improved Product definitions Normalization


Advanced Reporting Configurable Reports & Dashboard

› Choose any data source (table) from LD Core db› Combine reports with other 3rd party data sources› Define your own SQL queries for advanced reports› Modifiable Standard Reports (Use as Template…)› New, easy-to-use reports designer

Drillable Reports› Dynamic graphical charts and graphs› Drill into charts to see grid behind report› Sort and group report layout

New Improved ROI Reports› SWD success reports› Security & Patch Management reports› Antivirus status reports› Software License Monitoring reports


Pikes Peak – Endpoint Security

•Core Innovation– USB encryption / shadow

copy

•Existing Components– Enterprise Patch

Management in a distributed environment

– Connection Control Manager (CCM) Enhancements

•User Experience– Enhanced security reporting– Location aware security

policy enforcement

•New– Antivirus for mail servers– LANDesk Firewall – Next generation Antivirus v8


Summary

2008 product investment will meet the needs of our customers in 2009› Reduce Cost

› Reduce Risk

› Increase Productivity

“Enterprise Focus” - 2009 Development Priority Product team is full steam ahead on Pikes Peak and

ITSM 7.3 Frequent customer communication and involvement

throughout the year is paramount


Thank You!

Avocent Confidential Click to edit Master title style Product Strategy and Roadmap - 2009 Steve...

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