Aviva AdvantagesGet the very best out of being an Aviva customer with great offers, discounts and exclusive prize draws

At Aviva, we are always trying to improve our offering to our customers. That’s why we have introduced Aviva Advantages, to give you a little something extra with your policy, by providing a wide range of offers and discounts for you with partners around the country.

Get discounts on...• Luxuryweekendbreaks• Experiencedaysandfamilyholidays• Highstreetretailers• Localgymmembershipsandweightlossgroups• Maintenanceservicesforyourvehicle,plusmuchmore!

How to access offers Simply visit aviva.co.uk/advantages and you’ll be free to search or browse through all the different offers and discounts available. You can also access Aviva Advantages viaMyAvivaandtheMyAvivaapp.

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To find out more about Aviva Advantages, visitaviva.co.uk/advantages

Aviva product discountsNotonlyareweofferingsubstantialdiscounts on Aviva products (such as car, home, pet or travel insurance), but when you purchase certain insurance products from us, we throw in a little extra, such as Amazon or M&S vouchers.

Prize drawsFeelinglucky?AvivaAdvantagesalsogivesyoutheopportunitytoenterinto prize draws which give you the chance to win great days out, Aviva Premiership signed shirts and more*. It’s easy to do, simply fill in the short entry form and submit. To see what exclusive prizes are currently on offer, visit aviva.co.uk/advantages/seasonal-giveaways.

*Offers are subject to change.

AvivaHealthUKLimited.RegisteredinEnglandNumber2464270.RegisteredOffice8SurreyStreetNorwichNR13NG.AuthorisedandregulatedbytheFinancialConductAuthority.FirmReferenceNumber308139.ThisinsuranceisunderwrittenbyAvivaInsuranceLimited.RegisteredinScotland,No.2116.RegisteredOffice:Pitheavlis,Perth,PH20NH.AuthorisedbythePrudentialRegulationAuthorityandregulatedbytheFinancialConductAuthorityandthePrudentialRegulationAuthority.Firmreferencenumber202153.AvivaHealthUKLimited,HeadOffice:ChilworthHouse,HampshireCorporatePark,TemplarsWay,Eastleigh,Hampshire,SO533RY.

www.aviva.co.uk/health

Let’s get BacktoBetter

Whenever you get an ache or pain in your back, neck, muscles or joints, BacktoBetter can help

BacktoBetter is Aviva’s rehabilitation service for all types of musculoskeletal condition. It gives you rapid access to a clinically qualified member of the BacktoBetter team who use evidence based medical guidelines to help you manage your symptoms.

You’ll get a personal treatment plan that can help you get back to feeling better as soon as possible.

There’s no need to see a GP, just call our customer service helpline

The Chartered Society of Physiotherapy (CSP) and Aviva have a joint objective to help the UK’s work force become fitter and healthier.

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BacktoBetter helps you get better, quicker If you have an ache or pain in your back, neck, muscles or joints then BacktoBetter can help. There’s no need to make an appointment with your GP, just call our customer service helpline.

Aviva Health UK Limited. Registered in England Number 2464270. Registered Office 8 Surrey Street Norwich NR1 3NG. Authorised by the Prudential Regulation Authority and regulated by the

Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 308139. www.aviva.co.uk/health This insurance is underwritten by Aviva Insurance Limited.

Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the

Prudential Regulation Authority. Firm reference number 202153. Aviva Health UK Limited, Head Office: Chilworth House Hampshire Corporate Park Templars Way Eastleigh Hampshire SO53 3RY.

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If you’re already receiving a course of treatment for your back, neck or any other muscle or joint condition, you should continue with this.

Step 1 – Make a callTo access BacktoBetter call the customer service helpline number which can be found on your membership card.

Step 2 – Tell us what’s happenedWe will ask you for some details about your symptoms, such as where it hurts and when the pain started.

One of advisers will arrange for a clinical case manager from the BacktoBetter team to call you back at a convenient time.

Step 3 – Get your personal treatment planYour clinical case manager will assess your symptoms and recommend a personal treatment plan that includes advice on managing symptoms and pain.

If it’s appropriate, you’ll be referred to one of our BacktoBetter approved physiotherapists for treatment within two working days and/or to a specialist for more help - please ensure this is arranged by us. We’ll also stay in touch, to see how things are going.

Step 4 – Let us pay the billsAt the end of your claim we will settle all bills directly with the treatment provider, so you don’t need to worry.

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