Avigilon Control Center 5 System Integration...

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INT-CCURE-E-Rev1 Avigilon Control Center 5 System Integration Guide with Software House C•Cure 9000

Transcript of Avigilon Control Center 5 System Integration...

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INT-CCURE-E-Rev1

Avigilon Control Center 5 System Integration Guide

with Software House C•Cure 9000

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© 2011 — 2014 Avigilon Corporation. All rights reserved. Unless expressly granted in writing, no license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon Corporation or its licensors.

AVIGILON, CAPTURE IT WITH CLARITY, HDSM, HIGH DEFINITION STREAM MANAGEMENT (HDSM), THE BEST EVIDENCE and LIGHTCATCHER are unregistered and/or registered trademarks of Avigilon Corporation in Canada and other jurisdictions worldwide. Other product names mentioned herein may be the unregistered and/or registered trademarks of their respective owners. ™ and ® are not used in association with each trademark in this document.

AvigilonTel +1.604.629.5182Fax +1.604.629.5183

http://www.avigilon.com

INT-CCURE-E: 2014

Revision: 1

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Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 1Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Upgrading from Avigilon Control Center 4 . . . . . . . . . . . . . . . 2For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Checking the License in Avigilon . . . . . . . . . . . . . . . . . . . . . . . 4Checking the License in C•Cure . . . . . . . . . . . . . . . . . . . . . . . . 4Enabling the Integration in C•Cure . . . . . . . . . . . . . . . . . . . . . . 5

Avigilon Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Assigning Logical IDs to Cameras . . . . . . . . . . . . . . . . . . . . . . 6Adding an Integration User in Avigilon . . . . . . . . . . . . . . . . . . 6

C•Cure Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Adding Avigilon Servers and Cameras . . . . . . . . . . . . . . . . . . 7Adding Server Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Adding Camera Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Known Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Avigilon Integration Software Does Not Install . . . . . . . . . . . .11Avigilon Video Driver Server Not Available . . . . . . . . . . . . . . 12Camera Is Not Imported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Video Is Displayed But Video Alarms Are Not Occurring . . 13

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Avigilon Control Center 5 System Integration with Software House C•Cure 9000

IntroductionThe Avigilon Control Center 5.0 system integration with the Software House C•Cure® software allows users to use the C•Cure interface to access Avigilon Control Center 5.0 features. Specifically, users can view live and recorded video, and control PTZ devices from the Avigilon Control Center through the C•Cure software.

Requirements

Server Requirements

The following table lists the system requirements for an Avigilon HD NVR Server with a recording capacity of 32 MB/s from up to 128 cameras. The specifications below are intended for an HD NVR Server with only remote viewing:

Vendor Requirements

Avigilon Control Center Server Software 5.x and later

Avigilon Control Center Client Software 5.x and later

Avigilon Avigilon Third Party Integration Licence:ACC5-SWHS-CCURE

Avigilon Avigilon-C•Cure integration executable file:AvigilonCCURE2.20Integration.exe

The file can be downloaded athttp://avigilon.com/support-and-downloads/for-software/acc-integration-and-plug-in-downloads/

SoftwareHouse

C•Cure 9000 version 2.10R2, 2.2

SoftwareHouse

C•Cure Integration Software License:CC9000-AVIGILON

Recommended Requirements

OS Windows XP SP2, Windows XP SP2 x64, Windows Vista 32-bit or 64-bit, Windows Server 2003 SP2, Windows

Server 2008, or Windows 7.A 64-bit operating system is recommended.

CPU Intel Quad Core Xeon 2.0 GHz processor.

System RAM 4 GB DDR2

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Client Requirements

The following table lists the minimum requirements for a Client that uses the integration for viewing video:

Upgrading from Avigilon Control Center 4

If you are upgrading to Avigilon Control Center 5 and the latest version of the Avigilon C•Cure integration software, there are a few steps that need to be performed before you can use the integration again.

1. The Avigilon Control Center uses a new default port number (38880) for server communication. After you install the Avigilon Control Center 5 software, you must update the port number used by either the Avigilon Control Center software or the C•Cure software.

o To change the default port number for the Avigilon Control Center software, change the server network settings in the Avigilon Control Center Admin Tool. For more information, see the Avigilon Control Center Software User Guide.

o To change the port number used by the C•Cure software to communicate with the Avigilon Control Center software, first disable the Avigilon Video Server connection then update the communication port number.a. In the C•Cure Administration Workstation, select the Video tab and

open the Video Server Editor window for the Avigilon server.

Video card n/a

Network card 1 Gbps Intel Pro/1000 or Broadcom NetXtreme II Server Adapters

Hard drives SATA-II 7200 RPM Enterprise Class Hard Drives

Minimum Requirements

Monitor resolution 1280 x 1024

OS Windows XP with Service Pack (SP) 2 or later, Win-dows Vista, or Windows 7 (32-bit or 64-bit)

CPU Intel Single Core 2.4 GHz processor

System RAM 1 GB

Video card PCI Express, DirectX 9.0c compliant with 128 MB RAM (Intel GMA 900 or better, NVIDIA 6600 or bet-

ter, ATI X1300 or better)

Network card 100 Mbps

Hard disk space 500 MB

Recommended Requirements

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b. Clear the Enabled check box then click Save and Close.

c. Open Video Server Editor window again, then update the Communication Port number.

d. Select the Enabled check box then click Save and Close.

2. After the integration upgrade has been installed, manually remove the previous version from Windows through the Programs and Features window.

3. Avigilon Control Center 5 features the ability to combine multiple servers into a Site, and allow settings to be shared between all servers in a Site. To use this feature, combine the servers in your system into a Site before you update the integration settings. Once the servers are combined into a site, you only need to initiate camera import from one server to import all cameras in the Site.

For more information about combining servers into Sites, see the Avigilon Control Center Client User Guide.

For More Information

For more detailed information about the procedures outlined in this guide, refer to the specific software documentation.

• Avigilon Control Center Client User Guide

• Avigilon Control Center Server User Guide

• C•Cure Help

• C•Cure Server Management Application User Guide

• C•Cure Licensing User Guide

InstallationAll C•Cure services and components must be turned off before the integration can be installed.

The Avigilon-C•Cure integration software (AvigilonCCURE2.20Integration.exe) must be installed on either a server or client that is connected to your C•Cure system.

NOTE: Integration upgrades can be installed on any machine that was previously running the integration.

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Servers

Install the following on any server in your network.

• C•Cure server software

• Avigilon Control Center 5.0 Server software

o One Avigilon Control Center Server in the Site must have the integration license.

Client

• Install the C•Cure client software on any workstation that requires access to the C•Cure system.

Checking the License in Avigilon

After you have installed all the required software, check that the Avigilon Third Party Integration license was properly applied.

1. Open the Avigilon Control Center Admin Tool.

2. Select the Settings tab and click Licensing. The License Activation dialog box appears.

The dialog box must say Integration Connections: Yes or the software was not properly licensed.

Checking the License in C•Cure

1. In the C•Cure Administration Station or the C•Cure Monitoring Station, select Help > About.

2. In the About C•Cure dialog box, select the License tab.

3. In the Options list, check that Avigilon Control Center is listed.

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Enabling the Integration in C•Cure

After you check the licenses, you must enable the integration in the C•Cure software.

1. Open the C•Cure Server Configuration Application.

2. Select the Services tab.

3. If the CrossFire Service and Server Component Framework are not running, click Start Service.

4. In the Extension Services list, find the Avigilon Video Driver Service then select the Enabled check box and click Start Service.

The service status should change to Running.

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Avigilon ConfigurationOnce the required licence and software have been installed, configure the Avigilon Control Center for the integration.

See the Avigilon Control Center Client User Guide for more information about each of the required configurations.

Assigning Logical IDs to Cameras

In the Avigilon Control Center Client software, assign a logical ID to each camera. The C•Cure software will only detect cameras with a logical ID. By default, cameras do not have a logical ID.

1. In the Avigilon Control Center Client software, right-click a camera in the System Explorer and select Setup.

2. In the camera Setup tab, click General.

3. In the General dialog box, enter a Logical ID for the camera.

The logical ID must be unique number.

The logical ID should have no more than nine digits.

Adding an Integration User in Avigilon

To protect the security of the Avigilon Control Center Server, add a user to the Avigilon software specifically for connecting to the integration. See the Avigilon Control Center Client User Guide for details about how to add users.

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This user must have the following permissions to enable all the integration features:

• View Live Images

o Use PTZ Controls

o Lock PTZ Controls

o Trigger Manual Recording

• View Recorded Images

o Export Images

o Backup Images

The integration user name and password is used to add Avigilon servers to the C•Cure application.

C•Cure ConfigurationAfter the Avigilon Control Center configurations are complete, configure C•Cure to use the integration.

See the C•Cure Help for more information about each of the configurations.

Adding Avigilon Servers and Cameras

1. Open the C•Cure Administration Workstation.

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2. Select the Video tab.

3. In the Video Tree pane, right-click Company Name and select Avigilon Video Server > New.

4. In the Video Server Editor, give the server a name and description.

5. Enter the username and password you created for the integration. See Adding an Integration User in Avigilon on page 6 for more information.

6. Enter the IP address for the Avigilon Control Center Server with the integration license.

If the integration software was installed on the same server as the Administration Workstation software, enter the localhost IP address instead (typically 127.0.0.1).

7. Select the Enable check box then click Connect.

8. Click the Import Cameras button when it becomes enabled.

NOTE: Only cameras that have logical IDs are imported into the C•Cure system. See Assigning Logical IDs to Cameras on page 6 for more information.

9. Click Save and Close.

The new server and all cameras connected to the Site are added to the Video Tree pane.

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Adding Server Alarms

You can create a server alarm that is triggered by the Avigilon server’s online or offline status.

1. Open the C•Cure Administration Workstation.

2. In the Video Tree pane, right-click the Avigilon server and select Edit.

3. In the Video Server Editor, select the Alarms tab then click Add.

4. In the Property column, select Video Server Alarm.

5. In the Values column, select what triggers the alarm — when the server becomes Offline or Online.

6. In the Action column, select how you want C•Cure to respond to the alarm.

7. If you selected Video Camera Action, select the Action Type tab and select the server and camera that will perform the action.

8. In the Schedule column, select when the alarm can be triggered.

9. Click Save and Close.

Adding Camera Alarms

You can add a camera alarm that is triggered by a camera event, like motion detection.

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1. In the C•Cure Administration Workstation, right-click a camera in the Video Tree pane and select Edit.

2. In the Video Camera Editor, select the Alarms tab then click Add.

3. In the Property column, select Video Camera Alarm. If you are configuring an analog encoder, you can also select Videoloss.

4. In the Value column, select what triggers the alarm.

o If you selected the Video Camera Alarm property, select Motion.

o If you selected the Videoloss property, click the Value column setting. When the check box appears, mark the check box for True or clear the check box for False.

5. In the Action column, select how you want C•Cure to respond to the alarm.

6. On the bottom half of the window, select any available options to further define the selected Action setting.

7. In the Schedule column, select when the alarm can be triggered.

8. Click Save and Close.

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Using the IntegrationNow that the integration has been installed and configured, you can use the C•Cure system to monitor video and alarms detected by cameras connected to the Avigilon system.

See the C•Cure Help for more information about using the different features in the C•Cure system.

Known Limitations• Unable to configure or use Preset and Pattern 0 in triggered alarms or events.

• After updating the older integration, the old installation must be manually removed from Windows Add/Remove Program.

• When a server goes offline and online again, there can be a delay before it reconnects.

• There may be a delay when shutting down the integration via the Crossfire Server Component Framework.

TroubleshootingIf the following troubleshooting solutions do not resolve your issue, contact Avigilon Technical Support – http://avigilon.com/support-and-downloads/

Avigilon Integration Software Does Not Install

When you try to install the AvigilonCCURE2.20Integration.exe, an error message appears. The integration may continue to install but the installation is unsuccessful and you are unable to locate any instance of the Avigilon Control Center in the C•Cure system.

This issue typically occurs when the user installing the integration does not have access to the C•Cure database.

To resolve this issue, uninstall the Avigilon C•Cure integration software, then reinstall it through the user account that installed the C•Cure server software.

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Avigilon Video Driver Server Not Available

When you try to enable the integration in the C•Cure software (as described in Enabling the Integration in C•Cure on page 5) the Avigilon server component is not listed.

Check that the following integration requirements were met and the integration was installed correctly:

• You have an integration license from Avigilon and Software House.

• Both the Avigilon Control Center Server software and the C•Cure Server software are installed on the same network.

• When you installed the integration software, all C•Cure services and components were turned off.

• You installed the latest version of the Avigilon C•Cure integration found on the Avigilon website: http://avigilon.com/support-and-downloads/for-software/acc-integration-and-plug-in-downloads/

Camera Is Not Imported

After you’ve added the Avigilon server and cameras to the C•Cure software, a camera that you require is not listed in the Video Tree pane.

There are typically two reasons why the camera does not appear in the C•Cure software:

1. The camera does not have a logical ID.

o Perform Assigning Logical IDs to Cameras on page 6.

2. The camera is connected to an Avigilon Control Center Server that has not been added to the C•Cure software. You can correct this by performing one of the following:

o Add the Avigilon Control Center Server to the C•Cure software. See Adding Avigilon Servers and Cameras on page 7 for more information.

o Connect the camera to a server that has already been connected to the C•Cure software. In the Avigilon Control Center Client software, select Tools > Connect/Disconnect Cameras and disconnect the camera from its current server then connect it to the server that is linked to C•Cure. You may need to import cameras from the server to C•Cure again — see Adding Avigilon Servers and Cameras on page 7 for more information.

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Video Is Displayed But Video Alarms Are Not Occurring

While you monitor video, you observe a motion event but the related alarm does not activate.

The integration service may not have started correctly. Reboot the service:

1. Open the C•Cure Server Configuration Application.

2. Select the Services tab.

3. If the CrossFire Service and Server Component Framework are not running, click Start Service.

4. In the Extension Services list, find the Avigilon Video Driver Service then select the Enabled check box and click Start Service.

The service status should change to Running.

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