Avaya sob seattle ug_12-13-12
10
Business and Strategic Overview Tim Bradlee – Sales Director, PacNW December 13 th , 2012 Proprietary and confidential and subject to a NDA
Transcript of Avaya sob seattle ug_12-13-12
Business and Strategic OverviewTim Bradlee – Sales Director, PacNW
December 13th, 2012
Proprietary and confidential and subject to a NDA
Avaya: Strong, Stable and Growing
17,534Employees in 54 Countries
400k+Customers, including
more than 90% of Fortune 500®
32Global delivery support centers with $164M inventory across 11
countries
60
New products & releases since 2010
10,800 Partners driving $1.3B revenue FY12 YTD
New HQ in Silicon Valley
$5.547 billionRevenue in 2011; #442 of the Fortune 500
5,600Approx. number of patents/pending. #114 of overall top patent holders
30M+SMB users worldwide. >50% nearest competitor
100 million+IP Telephony lines shipped
17,500+DevConnect member companies
3Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy
Changing the company from the inside…
DAVIDGURLÉ
Corporate Strategy
PIERRE-PAUL ALLARD
Corp. Strategy and Development
JAKECHACKO Solutions
Engineering
GARYBARNETT
Collaboration Infrastructure
SANDYDEVINE
Professional Services
JERRY GLEMBOCKI
Quality
TODD JOHNSTONE Global Sales Operations
MARK MONDAY
Product Mgmt, Endpoints
MARCRANDALL Networking
CHRISTINE VIERA
Product Mgmt, Contact Center
EXECUTIVE COUNCIL
BUSINESS LEADERSHIP
TROY TRENCHARD VP/GM, UC
Applications
KARL SODERLUND
Americas Channel Ops
SHMUEL SHAFFER
R&D, Contact Center
PHILGRAHAM
UC Endpoint Engineering
ALAN HASE
Wireless Networking
SHEILA CARSON
ECS Finance
MIKERUNDA
Avaya ClientServices
Growing Product Investment Recent Acquisitions
FY2011
Note: Avaya product revenue excludes rental and AFS revenue
R&D as % of Product RevenueR&D ($M)
17%14%
Value
• HD audio collaboration, desktop to conf. room
• Web & video conferencing
• Speech analytics, audio data mining
• Videoconferencing & telepresenceover IP and wireless networks
• Session border controller, security appsstrengthen Avaya’s UC portfolio
4Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy
6
Magic Quadrant for Contact Center Infrastructure, WWDrew Kraus, Geoff Johnson, Steve Blood
June, 2012
Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
Full report available at:http://www.gartner.com/reprints/avaya-vol8?id=1-
1B5HWWN&ct=120629&st=sb
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Avaya.
Industry Shifts:Industry Shifts:Is Avaya different from other vendors?Is Avaya different from other vendors?
Leading Through Major Industry Transitions
8Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy
Changing conversations with our customers
Jay RobertsThe expensive new Onyx guitar that I bought at Midwest just last week is already warped!
May 6 at 10:32am Like Comment
Midwest Hey Jay, we’re sorry we hit a low note with you. We’d like to help, please click http://bit.ly/iMRgWZ to connect with us live. Thank you!
May 6 at 10:33am 2 people
Mobile Social
Video Virtual
Manage multiple calls, just like in
the office
Quickly
find all
your contacts
Set presence
information
Select communication
modes
Manage contacts, call log & IMs
Launch email from history or
contact fan
Context-Aware
Accelerate Adoption User Consumption Models
On-Prem SIP-Enabled Releases
2H FY12
AvayaLiveConnect
GAAvaya Notification Services (Hosted)
AvayaLive Engage
CCaaS
Aurix - Cloud Based Analytics
UCaaS$0
$50
$100
$150
$200
$250
$300
1H'11 2H'11 1H'12
AOS TCV Closed ($M)$M
AOS Managed Services Cloud Offerings
Roadmap• AvayaLive
Connect and ANS (Hosted) target 2H FY12
• Aura based CCaaS and UCaaS - early customer validation in progress with
• 2 EMEA partners• 3 US partners
Where we are• #1 NA UC Managed Services
with 24% share• Over 2.9 M users• Over 285,000 CC agents• Over 1M Ethernet ports• Over 800 Video conference
rooms and devices
Momentum• Fastest growing business• Strong bookings in all regions
10Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy
Thank you Tim BradleeDirector of Sales
