Avaya Collaboration Pod Accelerating Cloud-based Collaboration and Customer Experience Management

avaya.com | 1

Highlights• Simplify your environment with a pre- integrated virtualized solution: Take advantage of VMware Hypervisor technology and Avaya’s industry-leading network virtualization technology to reduce infrastructure costs and time to deployment.

• Reduce costs: TCO analysis shows more than 50% cost savings associated with deploying a fully integrated solution over both appliance and “do it yourself” type models.

• Reduce time to service: Our ready-made, pre- tested solution allows you to cut design and testing cycles, allowing you more time to focus on business growth.

• Enhance business continuity planning: Redundant, 5 9’s hardware is complemented by Avaya Aura® Platform survivability features and VMware business continuity tools.

• Take advantage of best of breed components: Rather than a single vendor stack, the Collaboration Pod is comprised of leading technologies from Avaya, EMC and VMware.

• Decrease Mean Time to Repair: Avaya is your single point of contact for every Collaboration Pod component, eliminating complex vendor relations, disjointed software upgrades and multiple support contracts.

• Simplify management: Administrative functions to manage and provision the components within the Collaboration Pod are consolidated within a single orchestration system.

Accelerate time to service, increase application availability and simplify operations with Avaya Collaboration Pods. Designed for rapid, risk free deployment in virtualized data centers / points of presence, Avaya Collaboration Pods combine applications, servers and storage, and networking and management components in an easy-to-deploy, ready-to-operate package.

Shown to deliver more than 50% in savings over traditional and “do it yourself” deployment models, Avaya Collaboration Pods represent a full-stack integrated solution that eliminates time consuming planning cycles and dramatically simplifies your operational environment.

Avaya Collaboration Pods leverage

industry-leading virtualization technology

from VMware, storage technology from

EMC, and applications and networking

from Avaya in a single integrated solution

that comes complete with common

orchestration and support.

Available in three separate models,

Avaya Collaboration Pods can

accelerate the deployment of Unified

Communications and Customer

Experience Management in public,

private and hybrid clouds:

• Collaboration Pod for Enterprise

Communications: For enterprises

providing Unified Communications

and/or Customer Experience

Management services within their

own firewall (i.e., private cloud) to

their employees.

• Collaboration Pod for delivering

Unified Communications as a

Service: For Cloud Service

Providers offering hosted Unified

Communications services to their

customer base.

• Collaboration Pod for delivering

Contact Center as a Service: For

Cloud Service Providers offering

hosted Customer Experience

Management services to their

customer base.

Achieve faster time to service Deploying a new virtualized

application either for internal use or

for delivering hosted services is a

process that can take months or even

years. Collaboration Pod is a pre-

integrated and pre-tested solution

that comes customized to your

environment that eliminates the

planning, deployment, cabling,

testing and optimization phases of

deploying a new application in the

Data Center.

Rather than months / years,

Collaboration Pods enable real-time

applications to be deployed in just

weeks.

Reduce CostsAvaya’s Collaboration Pod can deliver

more than a 50% savings over a five

year period versus Do-it-Yourself

(DIY) and Appliance-based

approaches due to reductions in

engineering design & procurement,

annual maintenance and ongoing

monitoring costs. A key driver of

these lower costs is the ability to

bring all Pod components under a

single management interface.

Layered dashboards make health

monitoring, diagnostics, performance,

and reporting tasks easier. This

simplified, streamlined management

interface not only increases efficiency

and collaboration across data center

server and networking teams, but also

leads to significant operational

savings over the long term.

2 | avaya.com Avaya Collaboration Pod

With Collaboration Pod for delivering Unified Communications as a Service, you can offer your customers a full range of cloud-based advanced communications and collaboration capabilities – anywhere, any time and across devices.

• Voice and Video: Comprehensive SIP-based secure end user voice and video.

• Presence: Rich presence and instant messaging capabilities across a wide range of business environments.

• Messaging: Texts, emails, voicemails and instant messages in one user-friendly format.

• Conferencing: Multi-party ad hoc conferencing.

• Full Range of Devices: Support for existing Avaya desk phones, conference phones and a full range of soft clients. Attendant console to easily manage calls and work groups.

• Mobility: Ease of use and reachability across Bring Your Own Device (BYOD) with extension to cellular capabilities.

Avaya Color Touchscreen

IP Deskphone 9641G

Avaya Flare

Experience

Avaya one-X® Communicator

Avaya one-X Mobile

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Enhance Business Continuity with a High Availability Solution.From a software perspective, the

Unified Communications and

Customer Experience Management

applications enable nonstop

availability of communications

services by combining inherent Avaya

Aura® Platform architectural reliability

– including survivable core and

software duplication for

Communication Manager and active-

active redundancy for Session

Manager – with VMware tools such as

vMotion, Dynamic Resource

Scheduler and VMware High

Availability. If a host fails or when

maintenance, administration or

support of additional resources is

required, virtual appliances can move

either dynamically or on-demand.

Additionally, from a Collaboration

Pod hardware perspective, all Pod

components provide complete

system redundancy. Even in the event

of an individual component failure,

Collaboration Pods will maintain non-

stop operation.

Collaboration Pods can also support

multi-site geographical

redundancy. This is enabled

through Communication Manager

(ESS Mode – Simplex/Duplex),

System Manager Geographic

Redundancy, supplementary Session

Managers, supplementary Media

Gateways and the Avaya Fabric

Connect technology.

Designed for your specific needsThe Collaboration Pod can be

customized to meet a wide variety of

service provider and enterprise data

center requirements. In addition to

three base model variants (enterprise,

UC as a Service and Contact Center

as a Service), Collaboration Pods

come pre-configured to match your

specific environment. Simply select

what applications you would like to

deploy and our sophisticated tools

will ensure that your Collaboration

Pod is configured with the

appropriate amount of compute,

storage and networking resources.

• Collaboration Pod for Enterprise

Communications - Based on Avaya

Aura® Virtualized Applications,

including Communications Manager

(including Contact Center Elite),

Session Manager, System Manager,

Presence Services, Utility Services,

Web LM, Secure Access Link,

Application Enablement Services,

Agile Communications Environment

and Avaya Aura Messaging. It also

supports Customer Experience

Management applications such as

Contact Center Elite Multichannel,

Call Management System and Avaya

Aura Experience Portal.

• Collaboration Pod for delivering

Unified Communications as a

Service - Based on Avaya Aura®

Virtualized Applications with

support for the Unified

Communications applications above

with extended Unified

Communications as a Service

support, including Avaya Control

Manager for centralized multi-

tenant administration.

• Collaboration Pod for delivering

Contact Center as a Service -

Based on Avaya Aura® Virtualized

Applications with extended Contact

Center as a Service support,

including Contact Center Elite

Multichannel, Call Management

System, Avaya Aura Experience

Portal, Avaya Workforce

Optimization, Avaya Call Recorder,

Avaya Navigator and Avaya Control

Manager for centralized multi-

tenant administration.

With Collaboration Pod for delivering Contact Center as a Service, your enterprise customers can access key capabilities for their contact centers.

• Multichannel customer interaction: Support for the consumers’ channel of choice.

• Right resource at the right time: By capturing resource skill sets in the routing database, contacts are routed to the right resource by skill type, regardless of contact channel.

• Automated interactions across media: Automation of self-service interactions across multiple media including voice, mobile and integrated voice response to outbound voice, email and SMS text interactions.

• Contact recording: Customer interactions are captured across a wide range of channels.

• Reporting: Enable contact centers to analyze virtually everything – from wait times to average answer speeds, to percent reduction over the past year in abandoned call times.

• Simple, intuitive agent desktop: Rich contact center agent desktop with advanced contact handling features, on demand access to customer information, and immediate access to experts.

Scaling the Collaboration PodCollaboration Pods come right sized

to your specific application

requirements. As you add services

and / or subscribers / users you can

scale your Collaboration Pod

resources either by running multiple

instances of the virtualized

applications and / or through Avaya

Extension Pods.

Extension Pods Extension Pods are used for

additional gateways, storage and

compute servers deployed outside

the Collaboration Pod system. All

Extension Pods have two top-of-rack

(Avaya VSP 4000 or VSP 7000) and

one management-proxy server, plus

whatever resources are required for

the deployments.

Extension Pods are flexible and can

be used to scale the number of

servers, storage arrays or gateways

(including any mix) or can be used to

deploy applications such as Avaya

Scopia for video conferencing.

Your cloud deployed your wayWhether you want to manage and

operate the Collaboration Pod system

yourself within your own Data Center,

or fully outsource the deployment,

management and operations, or any

combination in between, Avaya

can deliver it. In addition to our

Professional Services and Operations

Services organizations, we have

authorized partners who can work

with you on the model that best suits

your business requirements.

We also offer flexible strategies for

financing the Collaboration Pod from

the traditional CAPEX model to

various OPEX-based managed

service / outsourcing models to the

ability to finance or even rent the

Collaboration Pod through our

authorized partners1.

Collaboration Pod ComponentsCompute

Avaya uses high-powered, VMware

ESXi compatible servers within the

Collaboration Pod. These servers are

configured with dual core processors

and with 128 GB RAM with two 300

GB drives in a RAID 1 configuration.

The servers come loaded with

VMware vSphere (ESXi), the Avaya

applications and the management /

orchestration applications. They are

configured in a VMware High

Availability cluster and run in hot

standby, and can be replaced or

added to the cluster without

downtime. The number deployed,

based on capacity and service

requirements of individual customers,

is flexible.

Storage

In order to store, protect and manage

data and for backup and recovery,

virtualized applications require

storage. The Avaya Collaboration Pod

leverages the EMC VNX product line,

their mid-tier unified storage systems.

Providing full redundancy with

dynamic failover/failback plus the

ability to perform in-service hardware

and software upgrades, this powerful

system contributes to the

Collaboration Pod’s overall reliability.

The EMC storage array can be

managed through EMC’s Unisphere

management software, which

provides dashboards and reports for

the EMC storage array. This

management software can be further

integrated into VMware vCenter

management via APIs to synchronize

storage set-up with the virtualized

applications.

Networking

The Collaboration Pod leverages the

Avaya Virtual Services Platform 7000

for top-of-rack data center switching.

This innovative, highly reliable

platform offers high-density 10

Gigabit Ethernet connectivity with

dual 640 Gbps interconnect ports

(equivalent to 8x40 Gig interfaces).

These high-speed ports can

interconnect multiple Collaboration

Pods and / or Extension Pods into

clusters to enable resource sharing

among them. The Collaboration Pod

also leverages the Virtual Services

Platform 4850 for Layer 2

aggregation within the Pod itself.

4 | avaya.com1Options may vary depending on region, please contact your Avaya Associate for more details.

Compute, Gateway and Storage Extension Pods

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Collaboration Pods with Avaya Fabric Connect The Collaboration Pod Virtual

Services Platform switches support

the Avaya Fabric Connect technology,

one of the industry’s most fully

featured network virtualization

technologies.

Fabric Connect is based on an

enhanced implementation of the

IEEE / IETF standard, Shortest Path

Bridging. This technology offers

significant benefits to the

Collaboration Pod deployment:

• Ability to extend the clustering

ability across the Wide Area so that

customers can disperse applications

across multiple locations for

geographical redundancy.

• Ability to easily support unrestricted

virtual machine mobility (across

subnets and across geographically

dispersed data centers) through

simple end point provisioning.

• Improves performance of real-time

applications with the shortest latent

path dynamically created between

source and destination.

• Greater network agility with the

ability to deploy services quickly by

provisioning each end point. The

network core does not need to be

reconfigured to deploy new services

or change existing services.

• Simplifies networking by being the

only network virtualization

technology on the market that

supports L2/3 virtualized services

with integrated routing and

multicast – with a single protocol.

• Supports secure isolation of each

tenant’s traffic over the backbone.

EnclosureEach Avaya Collaboration Pod and

Extension Pod comes in an Avaya

branded enclosure. This enclosure is

self cooling, preventing the need for

any external cooling devices. It also

offers 6 power distribution units

offering complete power redundancy.

Orchestration and Multi-tenant AdministrationThe Avaya Pod Orchestration Suite

(POS) is the orchestration layer for

the Avaya Collaboration Pod.

Arguably the most important

component within the Pod,

orchestration is the key to simplifying

today’s complex data center

environment and to reducing ongoing

operations costs. This powerful suite

of tools provides single sign on,

consistent look and feel, specialized

fault and performance dashboards,

remote physical views of the Pod, and

more.

Specific functionality provided by the

Pod Orchestration Suite includes:

• Real-time Health Monitoring

Dashboard: Through a GUI-based

representation of the Pod, status

indicators show the real-time health

of the Pod components and enable

administrators to drill down quickly

for detailed fault and performance

information.

• Fault and Performance

Management: The Fault and

Performance management

component of the Pod

Orchestration Suite enables network

discovery, topology visualization,

and performance and fault

management for all Pod elements.

• Configuration Management:

Configuration Management tools

are available for network devices,

Avaya Aura® Platform virtual

appliances and the EMC storage

array. Intuitive workflows make it

easy to drill down into any

configuration tool.

• Application Flow Analysis: This tool

lets administrators monitor, view

and diagnose problems and

resource consumption at the

application level.

• vMotion Synchronous Switch and

Storage Provisioning: Helping

ensure that networking and storage

resources are provisioned

appropriately, this capability

enables alerts to be received from

VMware vCenter when new VM

activations, deletions or moves

occur.

• Policy Control: Avaya’s Identity

Management system provides

identity-based network, BYOD and

guest access. Using role-based

access controls and customized

rules, different user types (for

example, employees, contractors

and guests) are allowed different

levels of access to the Collaboration

Pod applications.

• Multi-tenant Administration: For

the Collaboration Pod models

focused on UC and CC as a Service,

the management suite also includes

the Avaya Control Manager for

centralized multi-tenant

EMC VNX 5300

administration.

• Pod Upgrade Manager: This tool

automates software updates for

each of the Collaboration Pod

components.

• Pod Management Console Server:

The Management Console Server

automates the deployment of

additional virtualized applications

on the Collaboration Pod, out in the

field. It allows users o seamlessly

add applications to their existing

Collaboration Pod deployment as

their service mix changes

Gateway (Optional)

The Avaya G450 Media Gateway

seamlessly integrates traditional

circuit-switched and IP-switched

interfaces. Depending on design

requirements, gateways can be

deployed either within the Pod, in

Extension Pods or on customer

premises / closer to endpoints. The

number of gateways required in a

deployment can vary and is

dependent on the customer’s

requirements.

Session Border Controller

(Optional)

The Avaya Collaboration Pod for

Enterprise Communications offers the

ability to integrate the Avaya Session

Border Controller for Enterprise. This

solution provides industry-leading

security for Unified Communications

solutions, protecting against toll fraud

and malicious attacks. It can also be

used to provide signaling

interworking, remote worker support,

NAT traversal, quality of service and

admission control mechanisms. The

number of session border controllers

is based on the customer’s capacity,

redundancy and services

requirements.

Depending on the system

configuration, the Collaboration Pod

models for delivering Unified

Communications or Contact Center

as a Service may use a third party

SBC, which is supplied by the

customer.

ServicesTo augment the Collaboration Pod,

Avaya offers a full suite of

maintenance and professional

services for enterprise and service

provider customers.

Consulting Services: Simplify the

transition to virtualization

Based on industry expertise and best

practices, Business Justification

Advisory Services offer guidance on

technical and operational priorities

specific to virtualized data centers,

cloud computing and Avaya Aura®

Platform virtual applications.

Migration planning and design

services help customers migrate from

an existing physical appliances model

to a virtual appliances model and

define migration roll-out including

applications and end-user data.

Implementation services: For a

seamless deployment experience.

To help ensure smooth deployment,

both Avaya Professional Services and

Avaya authorized business partners

offer a comprehensive set of on-site

and remote services. On-site

engineers will install the rack in a

customer’s data center and provide

power and network connectivity to

the Collaboration Pod. To make the

experience truly turnkey, remote

configuration, integration and testing

of Avaya Aura® Platform virtual

6 | avaya.com

Comparison of cost savings between Traditional Appliance / Do it Yourself solutions and the Avaya Collaboration Pod

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appliances can be provided along

with media gateway and telephone

set provisioning. For more complex

multisite deployments, project

management services are also

available to help execute the project

timeline.

Maintenance Services: Integrated

Support

Integrated maintenance services for

the Collaboration Pod offer a single

vendor support contract across the

entire infrastructure so that dealing

with multiple vendors and multiple

software upgrades can be avoided.

All Avaya and third party applications

that reside on the Collaboration Pod

must be covered by a Preferred

Support Contract plus an Upgrade

Advantage Contract as part of our

Support Advantage offers. This

provides end customers with:

• 24x7 remote support

• Access to support.avaya.com

• Monitoring with Avaya EXPERT

SystemsSM Diagnostic Tools with

secure connectivity options

• Subscription service for major

software upgrades

• Avaya Diagnostic Server for

endpoint diagnostics and network

monitoring

For hardware, customers can take

advantage of the manufacturer’s

existing warranties. Avaya networking

devices support Next Business Day

Shipment of replacement parts for

the life of the product and servers and

storage devices offer three years of

Next Business Day Delivery.

Customers wanting additional

protection for hardware components

can purchase on-site 24x7 support

that adds an additional three years of

coverage to their Collaboration Pod

Support Contract; this requires a

Preferred Support Advantage plus

Upgrade Advantage coverage on

software for the three years.

Maintenance services can be sourced

through Avaya directly or through an

authorized business partner.

Avaya Operations Services: Your

cloud, your way.

Whether you want to outsource just a

little or a lot, Avaya Operations

Services has the solution for you.

Avaya Managed Services provide

end-to-end management of your

entire communications environment –

the devices, transport and protocols

connecting your work locations with

data and voice communications. This

means around-the-clock monitoring

and management to isolate and

resolve critical issues. To continuously

enhance your environment, we offer

performance reports that provide

real-time summaries of network

performance parameters and offer

recommendations for further

improvements.

Avaya Communication Outsourcing

Solutions are customizable for

complex and specific client

requirements, and are available in

addition to and building on

Communication Managed Services.

Avaya provides capabilities and

processes which simplify the

operation of large, complex, multi-

vendor environments and

significantly reduce clients’

challenges.

Specific offers include:

• Manage and integrate your current

environment to your specific custom

requirements, such as service level

agreements (SLAs), reporting,

billing and help desk

• Implement your infrastructure

migration to new solutions

• Offer flexible financial options that

may include full operating expense

(OPEX) models

8 | avaya.com© 2014 Avaya Inc. All Rights Reserved.

All trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.

05/14 • DN7239-02

About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

Collaboration Pod Enclosure Specifications:• Height: 82 inches high x 24 inches wide x 51 inches deep

• Weight: Max configuration: 2400lbs

• Power: 6 x 220VAC/20A or 30A Power Input (includes redundancy)

• Cooling: 12 x 200CFM Rear Door Fans

• Max Watts: Max configuration: 15000 Watts

• Max BTU: 51,200

• Operating Temp (Celsius): 10-35

• Storage Temp (Celsius): -5-60

• Relative Humidity%: 20-80

Specifications:

Compute VMware compatible compute servers

Dual core processors and with 128 GB RAM with two 300GB drives in a RAID 1 configuration.

Networking VSP 7024-XLS with 10 Gig expansion module for Top of Rack switching

24 ports of SFP+ sockets supporting 10 Gbps or 1 Gbps Ethernet transceivers with 8 ports of 10GBase-T

4 x Fabric Interconnect ports totaling 640 Gbps of capacity

VSP 4850GTS

48 ports of 10/100/1000 with 2 Combo SFP/RJ45 ports and 2 x SFP+ ports.

Storage EMC VNX 5300 Storage Array

Applications: 6.4TB SAS drives 15 rpm in 3 RAID 5 (4+1) groups

Infrastructure: 1.5TB SAS drives 15 rpm in a RAID 5 (4+1) group for local OVA storage

Virtualization VMware

VMware vCenter Server, VMWare vSphere ESXi

Management Avaya Pod Orchestration Suite

VMware vCenter Server

EMC Unisphere Manager

Avaya Control Manager (UC-as-a-Service and CC-as-a-Service models only)

Gateway (Optional) Avaya G450 Media Gateway

Up to 320 x DSP resources

3U form factor; redundant power and up to 8 x T1/E1 interfaces

Session Border Controllers (Optional)

Session Border Controller for Enterprise

Up to 5000 simultaneous SIP sessions

1U form factor; 6 x Gigabit Ethernet interfaces, 2 USB ports and one console port

Optional High Availability Configuration (requires 3 servers)