Avatar+Empathy+Map

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    Customer Empathy Map

    PainsFears, Frustrations, Obstacles

    GainsWants/needs, Measures of success

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    What does he/she

    HEAR?From friends?

    From influencers?From their boss?

    What does he/she

    THINK and FEEL?What really counts / Mayor preoccupations /

    Worries and aspirations.

    What does he/she

    SEE?Environment?Friends?What the market has to offer?

    What does he/she

    SAY and DO? Attitude in public / Appearance / Behaviour toward others.

    His/Her Name:___________________________

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