Avanade Collaboration Vision and Business Value

© 2013-2014 Avanade Inc. All Rights Reserved.

Transform how you work for competitive advantage

© 2013-2014 Avanade Inc. All Rights Reserved. 3

Does this sound familiar?

FinanceITBusiness unit leaderSupply chain managerSales

“It is difficult to figure out all that we have that I can sell to customers.”

“I don’t have time to hunt for information.”

“I need access to customer information when on the road.”

“I am leaving money on the table.”

“We need better automation & integration with suppliers.”

“I spend way too much time pulling data together manually.”

“I need better visibility to business processes.”

“Version control is a huge issue.”

“I don’t have the metrics. I need to run the business.”

“We need to get our people more engaged. Communications are not connecting us.”

“People don’t have the information they need to do their jobs well.”

“Just pulling a budget and forecast together is painful.”

“We need to consolidate —I’d like ONE platform for the enterprise.”

“I continue to need to reduce costs.”

“I don’t have visibility to collaboration adoption across the enterprise.”

“We have tried this before and it got out of control.”

“We need to continue to reduce costs.”

“What is the business case for collaboration tools?”

“I’d like to see improvements in business efficiency.”

“Travel costs are still too big a line item.”


Capitalize on community and connection to create value

72% of companies use social technologies in some way…

90% report some business benefit…

Only a few are anywhere nearto achieving the full potential

1.5 trillion membersof IT-enabled collaboration communities

Reducing email use by knowledge workers25% would free up 7-8% of the work week

Tremendous opportunity for value creation

20-25% potential productivity improvement is attainable

Source: McKinsey Global Institute, Social Economy Study, July 2012


What does transformation look like?

Connecting peopleInnovate, ideate, crowdsource with social and mobile tools

Improving contentIncrease productivity, organizational knowledge

Optimizing processesFacilitate and extend processes, provide visibility and transparency

Secure and unified environmentCloud deployment options to manage costsRelevant search to improve productivity


Collaboration in action

JohnField Sales RepSales and Commissions

• Highly mobile• Document driven• Find experts

SueLine of Business ExecutiveP&L

• Information driven• Single view of metrics• Ease of use

BobSupply Chain ManagerEfficient Operations

• Desk worker• Process driven• Needs detail fast


We are early adopters

• This is how we use collaboration

SearchEasily find experts and content

PortalPersonalize enterprise data

CommunitiesWork better together

PeopleShare personal content

UCConnect wherever you are

Knowledge and media exchangesShare, organize, rate content


Some of our metrics: Collaboration is critical to ideation and customer service

# of microblogs # of comments# of profile picturesAverage # of

page views/day

Sept ‘11 August ‘12 Sept ‘11 August ‘12

4,403

2,991

Sept ‘11 August ‘12

5,526

3,403

Sept ‘11 August ‘12

2,631

68

1,929

218


Collaboration synergies impact our culture and organizational performance

InnovationContest

InternationalWomen’s Day

TechSummit

29 in-person events

40% increase inmicroblogs on IWD

140 ideas to retain& attract women

9,000 @Avanade page views on March 6-7

108 ideas generated

370 microblog postson February 29

13,185 @Avanadepage views at launch

1,300 communitysite visitors

230 community members

625 microblogposts during TS12


Delivering results

Improve competitiveness

Business agility• Work more nimbly • Exploit people knowledge and IP • Improve productivity

Do more with less

Operational efficiency• Improve processes and workflow• Improve planning, visibility, access • Reduce technology and travel costs

Attract and retain employees

Great place to work• Create modern, digital workplace • Foster creativity and innovation• Give everyone a “voice”


Global players harnessing the power of collaboration

North Americanretailer

Large country government

Global financial services company

Global expansion

Faster time to market

Better revenue and customer service

$50K savedupgrade costs

220% ROI


Avanade Collaboration services

• Comprehensive services

Plan• Strategy (current- and future-state

analysis, envisioning and roadmap)

• Proof-of-concept pilots

Build• Migration

• Analytics

Run• Managed services

• Cloud services

Experience design• Useful, usable, and beautiful

Governance• Information architecture

• Governance planning

• Project and operational planning

Change enablement• Cultural impact


Avanade Collaboration services

• Collaboration environment

Unified CommunicationsConnect wherever you are

SocialCollaborationConnect, blog and share virtually

Enterprise Content ManagementEasily manage, access and share content

Intranet and PortalsProvide ease of use and engaging experiences

CollaborationManaged ServicesFlexible, agile, scalable and cost effective

Technology infrastructure and integration

Secure and unified environment Mobility

On premises, SaaS or private cloud delivery options

Find experts and content effortlessly

Enterprise Search


We would like to talk more with you

How we can help

What you gainChart a course to help you realize your objectives

Envision what is possibleDetermine the value potential for your organization

Joint planningUnderstand your needs, business objectives and expectations

We bring the right knowledge, services and assets to address your unique needs

Avanade Collaboration Vision and Business Value

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