Automotive Sales and Service Organizations Solution Map
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Transcript of Automotive Sales and Service Organizations Solution Map
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Automotive - Sales & ServiceOrganizations
Industry Solution MapEdition 2008
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Automotive - Sales & Service OrganizationsOEMs & Suppliers Dealer Network &
CustomersProcurement Sales & Distribution Service
Enterprise Management & Support
Sales & MarketingBrand and Customer Management
Vehicle Lifecycle ManagementChannel Management
Leasing
Vehicle ManagementVehicle Planning & Forecasting
Order-to-Delivery
Service Parts ManagementService Parts Planning
Service Parts Claims and ReturnsService Parts Warehousing
Service Parts Sales
Customer ServiceInteraction Center
Importer Service OperationsWarranty Management
Fleet Management & Rental
Dealer Business ManagementCustomer Management
Vehicle Sales and AdministrationVehicle Service
Parts Management
SAP 2008 / Page 2
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Automotive - Sales & Service OrganizationsOEMs & Suppliers Dealer Network &
CustomersProcurement Sales & Distribution Service
Enterprise Management & SupportAnalyticsFinancials
Human Capital ManagementCorporate ServicesOperations Support
Sales & Marketing
Vehicle Management
Service Parts Management
Customer Service
Dealer Business Management
SAP 2008 / Page 3
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Automotive - Sales & Service OrganizationsOEMs & Suppliers Dealer Network &
CustomersProcurement Sales & Distribution Service
Enterprise Management & SupportAnalytics
Financial Analytics Operations Analytics Workforce Analytics
FinancialsFinancial Supply Chain
Management Treasury Financial AccountingManagementAccounting Corporate Governance
Human Capital Management
Talent Management Workforce Process Management Workforce Deployment
Corporate Services
Travel Management Environment, Health, and SafetyCompliance ManagementIncentive and Commission
Management Real Estate Management
Operations SupportProject and Portfolio
Management Quality Management Indirect Procurement Global Trade Services
Sales & Marketing
Vehicle Management
Service Parts Management
Customer Service
Dealer Business Management
SAP 2008 / Page 4
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Brand and Customer Management
Marketing Planning and Budgeting(SAP S7,S24,S33 )Campaign Planning (SAP S7,S24,S33 )
Campaign Execution (SAP S7,S24,S33 )Segmentation (SAP S7,S24,S33 )
Segmentation with Channel Partners(SAP S7,S24,S33 )Campaign Analysis (SAP S24,S33 )
Lead Processing (SAP S33 )
Lead Analysis (SAP S33 )
Sales Planning and Forecasting (SAPS33 )Account Processing (SAP S7,S33 )
Activity Analysis (SAP S33 )
Activity Processing (SAP S33 )
Cross-Selling Analysis (SAP S33 )
Customer Lifetime Value Analysis (SAPS7,S33 )Customer Profitability Analysis (SAPS7,S33 )Survey Analytics (SAP S33 )
(continued)
Vehicle Lifecycle Management
Installed Base Analysis (SAP S33 )
Installed Base Processing (SAP S33 )
Vehicle Information Processing (SAPS33 )Vehicle Information Processing withChannel Partners (SAP S33 )
Channel Management
Account and Contact Managementwith Channel PartnersCollaborative SellingLead and Opportunity Managementwith Channel PartnersPartner ManagementQuotation and Order Managementfor Business-on-BehalfVehicle Sales, Warranty, ServiceParts
Leasing
Lease Changes (SAP S7,S33 )
Lease Quotation Processing (SAPS7,S33 )Lease Processing (SAP S7,S33 )
Lease Analysis (SAP S7,S33 )
Lease Inception (SAP S7,S33 )
End-of-Lease Processing (SAP S7,S33 )Billing (SAP S7,S33 )
Sales & MarketingOEMs & Suppliers Dealer Network &
CustomersProcurement Sales & Distribution Service
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Sales & Marketing
SAP 2008 / Page 5
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Brand and Customer Management
Opportunity Analysis (SAP S33 )
Opportunity Processing (SAP S33 )
Product Proposals (SAP S33 )
Quotation Processing (SAP S7,S33 )
Service Contract and QuotationAnalysis (SAP S7,S33 )Service Contract Processing (SAPS7,S33 )
Vehicle Lifecycle Management Channel Management Leasing
Sales & MarketingOEMs & Suppliers Dealer Network &
CustomersProcurement Sales & Distribution Service
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Sales & Marketing
SAP 2008 / Page 6
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Channel ManagementAccount and Contact
Management withChannel Partners
Account Processing(SAP S23,S29,S31,S33 )Account Processing forChannel Partners (SAPS23,S29,S31,S33 )Activity Processing (SAPS23,S29,S31,S33 )Activity Processing withChannel Partners (SAPS23,S29,S31 )Account Analysis inChannel Management(SAP S23,S29,S31,S33 )
Collaborative Selling
Channel PartnerProcessing (SAPS23,S29,S31,S33 )Setup of ChannelPartner Participation inCollaborative Showroom(SAP S23,S29,S31,S33 )Sales Order ProcessingCollaborative Showroom(SAP S23,S29,S31,S33 )Processing HostedCustomer Sales Ordersfrom CollaborativeShowroom (SAPS7,S23,S29,S31 )Sales Order Analysis forChannel Commerce(SAP S23,S29,S31 )Sales Quotation andOrder Analysis for B2Bin Channel Management(SAP S23,S29,S31 )Managing CatalogContent (SAPS23,S29,S31,S33 )Browsing for andSelecting Products (SAPS23,S29,S31,S33 )
Lead and OpportunityManagement withChannel Partners
Lead Processing (SAPS23,S29,S31,S33 )Lead Processing withChannel Partners (SAPS23,S29,S31,S33 )Lead Analysis inChannel Management(SAP S23,S29,S31,S33 )Opportunity Processing(SAP S23,S29,S31,S33 )Opportunity Processingwith Channel Partners(SAP S23,S29,S31 )Activity Processing (SAPS23,S29,S31,S33 )Activity Processing withChannel Partners (SAPS23,S29,S31,S33 )Sales Order ProcessingB2B (SAPS23,S29,S31,S33 )
Partner Management
Request for ChannelPartner Registration(SAP S23,S29,S31,S33 )Channel PartnerProcessing (SAPS23,S29,S31,S33 )Sales Target Planningwith Channel Partners(SAP S33 )Content Management(SAP S23,S29,S31,S33 )Partner Analysis inChannel Management(SAP S23,S29,S31,S33 )
Quotation and OrderManagement for
Business-on-BehalfManaging CatalogContent (SAPS23,S29,S31,S33 )Browsing for andSelecting Products (SAPS23,S29,S31,S33 )Interactive Configuration(SAP S7,S23,S29,S31 )Quotation Processing onBehalf (SAPS7,S23,S29,S31 )Quotation Processing(SAP S23,S29,S31,S33 )Sales Order Processingon Behalf (SAPS7,S23,S29,S31 )Sales Order Processing(SAP S23,S29,S31,S33 )Billing (SAP S33 )Outbound Processing(SAP S33 )Web Site Monitoring(SAP S23,S29,S31,S33 )Web Analysis (SAPS23,S29,S31,S33 )Sales Quotation andOrder Analysis forBusiness-on-Behalf (SAPS23,S29,S31 )
Vehicle Sales, Warranty,Service Parts
Dealer Vehicle Sales(SAP S7,S33 )Dealer Service PartsOrdering (SAP S2,S7 )Dealer Warranty ClaimEntry (SAP S2,S7 )
Sales & Marketing - Channel ManagementOEMs & Suppliers Dealer Network &
CustomersProcurement Sales & Distribution Service
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Sales & Marketing
SAP 2008 / Page 7
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Vehicle Planning & Forecasting
Business Planning & Simulation (SAP S7,S25 )
Sales Planning and Forecasting (SAP S7,S25,S30 )
Collaborative Planning (SAP S7,S25,S30 )
Incentive Plan Maintenance (SAP S7 )
Planning based on Options (SAP S7,S30 )
Planning based on fully configured Orders (SAP S7,S30 )
Order-to-Delivery
Order-To-Delivery (Built-To-Order)Order-To-Delivery (Locate-To-Order)Order-To-Delivery (Used Vehicle)
Vehicle ManagementOEMs & Suppliers Dealer Network &
CustomersProcurement Sales & Distribution Service
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Vehicle Management
SAP 2008 / Page 8
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Order-to-Delivery
Order-To-Delivery (Built-To-Order)
Vehicle Servicing (SAP S7,S33 )
Vehicle Procurement (SAP S7,S33 )
Vehicle Order Management (SAP S7,S33 )
Incentive Processing
Incentive Plan Maintenance (SAP S7 )
Dealer Vehicle Sales (SAP S7,S33 )
Vehicle Billing (SAP S7,S33 )
Vehicle Delivery (SAP S7,S33 )
Order-To-Delivery (Locate-To-Order)
Vehicle Search (SAP S7,S33 )
Vehicle Reservation (SAP S7,S33 )
Vehicle Delivery (SAP S7,S33 )
Vehicle Order Management (SAP S7,S33 )
Incentive Plan Maintenance
Dealer Vehicle Sales (SAP S7,S33 )
Incentive Processing
Vehicle Billing (SAP S7,S33 )
Vehicle Late Order Assignment (SAP S7,S33 )
Vehicle Procurement (SAP S7,S33 )
Order-To-Delivery (Used Vehicle)
Used Vehicle Sales (SAP S7,S33 )
Incentive Plan Maintenance
Incentive Processing
Vehicle Billing (SAP S7,S33 )
Vehicle Trade In (SAP S7,S33 )
Vehicle Delivery (SAP S7,S33 )
Vehicle Management - Order-to-DeliveryOEMs & Suppliers Dealer Network &
CustomersProcurement Sales & Distribution Service
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Vehicle Management
SAP 2008 / Page 9
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Service Parts Planning
Strategic SC Design (SAP S32 )
Parts Demand Planning (SAP S7,S32 )
Parts Inventory Planning (SAP S7,S32 )
Parts Supply Planning (SAP S7,S32 )
Parts Distribution Planning (SAPS7,S32 )Supplier Collaboration (SAP S32 )
Supply Chain Monitoring and Control(SAP S7,S25,S32 )Parts Monitoring (SAP S7,S32 )
Service Parts Claims and Returns
Complaints Processing (SAP S7,S32 )
Trade Promotion Validation (SAPS23,S29,S31,S32 )Entitlement Management (SAP S32 )
Billing (SAP S7,S23,S29,S31,S32 )
Product Service Letter Processing (SAPS32 )
Service Parts Warehousing
Inbound Processing and ReceiptConfirmation (SAP S32 )Outbound Processing (SAP S32 )
Physical Inventory (SAP S32 )
Warehousing and Storage (SAP S32 )
Service Parts Sales
Sales Order Processing (SAP S7,S32 )
Sales Order Processing (Third PartyOrder Processing) (SAP S7,S32 )Rebate Agreement Processing (SAPS32 )Entitlement Management (SAP S32 )
Trade Promotion Execution (SAPS7,S32 )Billing (SAP S7,S23,S29,S31,S32 )
Service Parts ManagementOEMs & Suppliers Dealer Network &
CustomersProcurement Sales & Distribution Service
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Service Parts Management
SAP 2008 / Page 10
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Interaction Center
Help Desk (SAP S2 )
Customer Service and Support withInteraction Center (SAP S2 )Complaints Processing (SAP S2 )
E-Mail Response Management withInteraction Center (SAP S2 )Managing and Analyzing InteractionCenter Operations (SAP S2 )Surveying Customers with InteractionCenter (SAP S2 )Lead Processing (SAP S2 )
Importer Service Operations
Strategic Service Planning (SAP S2 )
Self-Service Support (SAP S2 )
Customer Service and Support (SAPS2 )Service Contract Management (SAPS2 )Service Request Management (SAPS2 )Installed Base Management (SAP S2 )
Service Plan Management (SAP S2 )
Service Order Quotation (SAP S2 )
Service Employee Resource Planning(SAP S2 )Service Order Management and FieldService (SAP S2 )Depot Repair (SAP S2 )
Service Confirmation Processing (SAPS2 )Billing (SAP S2 )
Service Performance Analysis (SAPS2 )
Warranty Management
Service Contract and QuotationAnalysis (SAP S7 )Warranty Claim Processing (SAP S2 )
Billing (SAP S2,S7 )
Warranty Analysis (SAP S2,S7 )
Service Contract Processing (SAPS2,S7 )Product Service Letter Processing (SAPS2 )Credit Memo Processing (SAP S2,S7 )
Product and Warranty Registration(SAP S2,S7 )Warranty Claim Entry (SAP S2,S7 )
Fleet Management & Rental
Vehicle Procurement
Rental or Fleet Agreements
Vehicle Reservation and Allocation
Rental Order Management
Fleet and Rental Billing
Vehicle Tracking
Vehicle Services
Vehicle Finance & Controlling
Vehicle Asset Management
Vehicle Sales
Customer ServiceOEMs & Suppliers Dealer Network &
CustomersProcurement Sales & Distribution Service
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Customer Service
SAP 2008 / Page 11
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Customer Management
Customer Master Data (SAP S5,S7 )
Customer Activities (SAP S5,S7 )
Customer and Vehicles (SAP S5,S7 )
Vehicle Sales and Administration
Vehicle and Vehicle Search (SAP S5,S7 )Vehicle Procurement (SAP S5,S7 )
Quotation and Order Processing (SAPS5,S7 )Order Split, Delivery and Billing (SAPS5,S7 )
Vehicle Service
Labor Operations and Packaging (SAPS5,S7 )Service Order Processing (SAP S5,S7 )
Order Split and Billing (SAP S5,S7 )
Warranty Claims (SAP S5,S7 )
Returns Processing (SAP S5,S7 )
Parts Management
Service Parts Master (SAP S5,S7 )
Parts Order Processing (SAP S5,S7 )
Delivery and Billing (SAP S5,S7 )
Cash Desk (SAP S5,S7 )
Dealer Business ManagementOEMs & Suppliers Dealer Network &
CustomersProcurement Sales & Distribution Service
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Dealer Business Management
SAP 2008 / Page 12
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Financial Analytics
Financial and Management Reporting (SAP S7 )
Financial Planning, Budgeting and Forecasting (SAPS3,S7 )Profitability Analytics (SAP S3,S7 )
Product and Service Cost Analytics (SAP S7 )
Overhead Cost and ABC/M Analytics (SAP S3,S7 )
Payment Behavior Analytics (SAP S7 )
Legal and Management Consolidation (SAP S3,S7 )
Balanced Scorecard (SAP S7 )
Risk Management (SAP S7,S20 )
Management Cockpit (SAP S7 )
Corporate Investment Management (?P2 )
Operations Analytics
Sales Planning (SAP S7 )
Procurement Analytics (SAP S7 )
Inventory and Warehouse Management Analytics(SAP S7 )Manufacturing Analytics (SAP S7 )
Transportation Analytics (SAP S7 )
Sales Analytics (SAP S7 )
Customer Service Analytics (SAP S7 )
Program and Project Management Analytics (SAP S7 )
Quality Management Analytics (SAP S7 )
Asset Analytics & Performance Optimization (SAP S7 )
Workforce Analytics
Workforce Planning (SAP S7 )
Workforce Cost Planning & Simulation (SAP S7 )
Workforce Benchmarking (SAP S7 )
Workforce Process Analytics & Measurement (SAPS7 )Talent Management Analytics & Measurement (SAPS7 )Strategic Alignment (SAP S7 )
Enterprise Management & SupportAnalytics
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP 2008 / Page 13
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Financial Supply ChainManagement
Electronic Bill Presentmentand Payment (SAP S7,S9 )Collections Management (SAPS7,S9 )Credit Management (SAPS7,S9 )Dispute Management (SAPS7,S9 )
Treasury
Treasury and RiskManagement (SAPS7,S12,S14 )Cash and LiquidityManagement (SAPS7,S12,S14 )In-House Cash (SAPS7,S12,S13,S14 )Bank CommunicationManagement (SAPS7,S9,S14,S21 )
Financial Accounting
General Ledger (SAP S7 )
Accounts Receivable (SAPS7 )Accounts Payable (SAP S7 )
Contract Accounting
Fixed Assets Accounting (SAPS7 )Bank Accounting (SAP S7 )
Cash Journal Accounting (SAPS7 )Inventory Accounting (SAPS7 )Tax Accounting (SAP S7 )
Accrual Accounting (SAP S7 )
Local Close (SAP S4,S7 )
Financial Statements (SAPS7 )
Management Accounting
Profit Center Accounting (SAPS7 )Cost Center and InternalOrder Accounting (SAP S7 )Project Accounting (SAP S7 )
Investment Management (SAPS7 )Product Cost Accounting (SAPS7 )Profitability Accounting (SAPS7 )Transfer Pricing (SAP S7 )
Corporate Governance
Audit Information System (SAPS7 )Management of InternalControls (SAP S7,S19 )Risk Management (SAPS7,S20 )Whistle Blower Complaints(SAP S7 )Segregation of Duties (SAPS18 )
Enterprise Management & SupportFinancials
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP 2008 / Page 14
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Talent Management
Recruiting (SAP S1,S7 )
Career Management (SAP S7 )
Succession Management (SAP S7 )
Enterprise Learning (SAP S7 )
Employee Performance Management (SAP S7 )
Compensation Management (SAP S7 )
Workforce Process Management
Employee Administration (SAP S7 )
Organizational Management (SAP S1,S7 )
Global Employment (SAP S7 )
Benefits Management (SAP S7 )
Healthcare Cost Management (SAP S7?P1 )Time and Attendance (SAP S1,S7 )
Payroll and Legal Reporting (SAP S7 )
HCM Processes & Forms (SAP S7,S22,S26 )
Workforce Deployment
Project Resource Planning (SAP S7,S28,S34 )
Resource and Program Management (SAPS7,S27,S28,S34 )Retail Scheduling (SAP S7,S28,S34 )
Enterprise Management & SupportHuman Capital Management
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP 2008 / Page 15
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Travel Management
Travel Request and Pre-trip approval(SAP S1,S7 )Travel Planning - Online Booking (SAPS7 )Travel and Expense Management (SAPS7 )Global Travel Policy Compliance (SAPS7 )Travel and Expense Analytics (SAP S7 )
Environment, Health, and SafetyCompliance Management
Environment, Health & Safety (EH&S)(SAP S7,S8 )Environmental Compliance (SAPS6,S7,S8 )Compliance for Products (SAP S7,S8 )
Incentive and CommissionManagement
Incentive Business Configuration (SAPS7 )Incentive Plan Maintenance (SAP S7 )
Incentive Processing (SAP S7 )
Real Estate Management
Portfolio Management (SAP S7,S11 )
Commercial Real Estate Management(SAP S7,S11 )Corporate Real Estate Management(SAP S7,S11 )Facilities Management (SAPS7,S8,S10,S11 )Support Processes (SAPS7,S9,S11,S14 )
Enterprise Management & SupportCorporate Services
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP 2008 / Page 16
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Project and Portfolio Management
Project Planning (SAP S7,S27 )
Resource and Time Management (SAPS7,S27 )Project Execution (SAP S7 )
Project Accounting (SAP S7,S27 )
Prototyping and Ramp-Up (SAP S7 )
Development Collaboration (SAP S7 )
Quality Management
Quality Engineering (SAP S7 )
Quality Assurance / Control (SAP S7 )
Quality Improvement (SAP S7 )
Audit Management (SAP S7,S7 )
Indirect Procurement
Requisitioning (SAP S7 )
Purchase Order Management (SAP S7 )
Receiving (SAP S7 )
Financial Settlement (SAP S7 )
Global Trade Services
Export Management (SAP S15 )
Import Management (SAP S16 )
Trade Preference Management (SAPS17 )Restitution Management (SAP S16 )
Enterprise Management & SupportOperations Support
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP 2008 / Page 17
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Business Objectives
Scenario: Business Objectives:Account and Contact Management withChannel Partners
Improving Customer Service Strengthen partnerships and account managementImproving Service Delivery Collaborate with business partnersIncreasing Transparency & Accountability Increase data transparencyReducing Operating Costs & Increasing Efficiency Reduce administration, improve business processes Holistic account view Complete interaction history Optimize customer interaction
Brand and Customer Management Improving Customer Service Collaborate with business partners Provide a single face to the customer Support multi-channel interactionIncreasing Revenue Develop new markets Efficient campaign planning and management Extend market share Improve customer retention and loyaltyReducing Operating Costs & Increasing Efficiency Lower communications expenses Automation and standardization of business processes
SAP 2008 / Page 18
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Business Objectives
Scenario: Business Objectives:Collaborative Selling Improving Customer Service
24x7 customer self-service Collaborate with business partners Strengthen partnerships and account managementIncreasing Revenue Extend market shareReducing Operating Costs & Increasing Efficiency Optimize investments in indirect channel Automation and standardization of business processes
Customer Management Increasing Revenue Efficient sales planning and management Improve sales lead generation and process Improve customer retention and loyalty
Fleet Management & Rental Improving Customer Service Raise competitive barriers to entryImproving Service Delivery Reduce administration, improve business processesIncreasing Revenue Provide competitive service offeringsLowering Working Capital Integrated service/repair schedulingManaging Fixed Assets & Resources Reduce lifecycle costs
SAP 2008 / Page 19
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Business Objectives
Scenario: Business Objectives:Importer Service Operations Improving Customer Service
Better service levelsImproving Service Delivery Improved quality and accuracyIncreasing Revenue Enable cross-sell/up-sell capabilityLowering Working Capital Shorten order-to-cash cycleReducing Operating Costs & Increasing Efficiency Reduce order processing costs
Interaction Center Improving Customer Service Better service levels 24x7 customer self-service Complaint management and trackingImproving Service Delivery Add 24x7 customer service Faster access to relevant information Personalized customer interaction Provide a single face to the customer Reduce administration, improve business processesIncreasing Revenue Improve customer retention and loyalty
SAP 2008 / Page 20
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Business Objectives
Scenario: Business Objectives:Lead and Opportunity Management withChannel Partners
Increase Speed & Efficiency Automate - eliminate errors due to manual processesIncreasing Revenue Improve sales lead generation and process Enable channel partners More efficient lead qualificationIncreasing Transparency & Accountability Provide decision supportReducing Operating Costs & Increasing Efficiency Reduce administration, improve business processes Improve pipeline visibility
Leasing Improving Customer Service Collaborate with business partners Improve product/service qualityIncreasing Revenue Develop service offerings Enable cross-sell/up-sell capability Gain market share with new products and brand extensions Improve sales lead generation and processReducing Operating Costs & Increasing Efficiency Improve asset and maintenance management Reduce cost of services
SAP 2008 / Page 21
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Business Objectives
Scenario: Business Objectives:Order-To-Delivery (Built-To-Order) Increase Speed & Efficiency
Increase collaboration (internally & externallyIncreasing Transparency & Accountability Improvement of regulatory compliance Increase data transparencyLowering Working Capital Shorten order-to-cash cycle Visibility to vendor/supplier inventoryReducing Operating Costs & Increasing Efficiency Improve inventory visibility
Order-To-Delivery (Locate-To-Order) Increase Speed & Efficiency Increase collaboration (internally & externallyIncreasing Transparency & Accountability Improvement of regulatory compliance Increase data transparencyLowering Working Capital Shorten order-to-cash cycle Visibility to vendor/supplier inventoryReducing Operating Costs & Increasing Efficiency Improve inventory visibility
SAP 2008 / Page 22
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Business Objectives
Scenario: Business Objectives:Order-To-Delivery (Used Vehicle) Increase Speed & Efficiency
Increase collaboration (internally & externallyIncreasing Transparency & Accountability Increase data transparencyLowering Working Capital Shorten order-to-cash cycle Visibility to vendor/supplier inventoryReducing Operating Costs & Increasing Efficiency Improve inventory visibility
Partner Management Improving Customer Service Strengthen partnerships and account management Collaborate with business partnersIncreasing Revenue Enable channel partnersReducing Operating Costs & Increasing Efficiency Optimize investments in indirect channel
Parts Management Improving Customer Service Better service levels Reduce late ordersReducing Operating Costs & Increasing Efficiency Reduce order processing costs Lower logistics costs Reduce inventory levels
SAP 2008 / Page 23
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Business Objectives
Scenario: Business Objectives:Quotation and Order Management forBusiness-on-Behalf
Improving Customer Service Shorten proposal/quotation cycleIncrease Speed & Efficiency Automate - eliminate errors due to manual processesIncreasing Revenue Enable channel partners Extend market shareReducing Operating Costs & Increasing Efficiency Streamline order management
Service Parts Claims and Returns Improving Customer Service Better service levels Improve customer retention and loyalty Improve service quality Complaint management and tracking Improve customer satisfaction through faster credits from approved warranty claimsIncreasing Revenue Improve customer retention and loyalty
SAP 2008 / Page 24
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Business Objectives
Scenario: Business Objectives:Service Parts Planning Improving Customer Service
Improve forecast accuracy Better service levelsLowering Working Capital Reduce material and component obsolescence Increase inventory turnsReducing Operating Costs & Increasing Efficiency Reduced service parts inventory levels across the service parts network
Service Parts Sales Improving Customer Service Better service levels Improve customer retention and loyalty Improve service quality Reduce late orders Improve service speedIncreasing Revenue Efficient sales planning and management Efficient campaign planning and management Improve customer retention and loyalty Improve order fill rateReducing Operating Costs & Increasing Efficiency Reduce order processing costs
SAP 2008 / Page 25
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Business Objectives
Scenario: Business Objectives:Service Parts Warehousing Lowering Working Capital
Improve capacity utilization Reduce inventory carrying costsReducing Operating Costs & Increasing Efficiency Improve inventory visibility Lower logistics costs Reduce inventory levels
Vehicle Lifecycle Management Improving Customer Service Improve product qualityImproving Service Delivery Improve service quality Personalized customer interaction Provide a single face to the customer Collaborate with business partnersIncreasing Revenue Gain market share with new products and brand extensions Improve customer retention and loyalty Reduce time-to-market & volume
Vehicle Planning & Forecasting Improving Customer Service Improve forecast accuracyLowering Working Capital Improve capacity utilizationReducing Operating Costs & Increasing Efficiency Reduce inventory levels
SAP 2008 / Page 26
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Business Objectives
Scenario: Business Objectives:Vehicle Sales and Administration Increase Speed & Efficiency
Increase collaboration (internally & externallyLowering Working Capital Shorten order-to-cash cycle Increase inventory turnsReducing Operating Costs & Increasing Efficiency Improve inventory visibility
Vehicle Sales, Warranty, Service Parts Improving Customer Service Collaborate with business partnersIncreasing Revenue Improve customer retention and loyalty Develop new marketsReducing Operating Costs & Increasing Efficiency Lower communications expenses Automation and standardization of business processes
SAP 2008 / Page 27
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Business Objectives
Scenario: Business Objectives:Vehicle Service Improving Customer Service
Better service levelsImproving Service Delivery Improved quality and accuracyIncreasing Revenue Enable cross-sell/up-sell capabilityLowering Working Capital Shorten order-to-cash cycleReducing Operating Costs & Increasing Efficiency Reduce order processing costs
Warranty Management Improving Service Delivery Collaborate with business partnersIncreasing Revenue Develop service offeringsIncreasing Transparency & Accountability Improve transparency and auditability of activities Increase data transparencyReducing Operating Costs & Increasing Efficiency Automation and standardization of business processes
SAP 2008 / Page 28
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Key Performance Indicators
Scenario: Key Performance Indicators:Account and Contact Management withChannel Partners
Contact Efficiency Customer Satisfaction Index Cost ratio Administration Costs Reductions
Brand and Customer Management Campaign/Event Cost Revenue Ratio Customer Satisfaction Index
Collaborative Selling Brand Awareness Customer Satisfaction Index Number of Channels Sales Cost of Goods Sold To Sale Ratio Sales Cycle Time (Orders)
Customer Management Contact Efficiency Customer Call Rate Campaign/Event Cost Revenue Ratio Number of Leads Generated
Fleet Management & Rental Customer Satisfaction Index Operating Revenue Margin Cost Of Direct Labor To Cost of Goods Sold Ratio
Importer Service Operations Customer Receipt of Order to Installation Complete Delivery Performance to Scheduled Commit Date Percentage of Breakdowns Response Time: Field Service
SAP 2008 / Page 29
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Key Performance Indicators
Scenario: Key Performance Indicators:Interaction Center Churn
Customer Satisfaction Index Contact Efficiency Percentage of Customer Complaints
Lead and Opportunity Management withChannel Partners
Sales Administration Costs Reductions Win/lost Ratio
Leasing Customer Satisfaction Index Administration Costs Reductions Revenue
Order-To-Delivery (Built-To-Order) Channel Inventory Cost Of Capital Market Share Finished Goods Inventory Days of Supply
Order-To-Delivery (Locate-To-Order) Channel Inventory Cost Of Capital Market Share Finished Goods Inventory Days of Supply Delivery Performance to Customer Request Date
Order-To-Delivery (Used Vehicle) Channel Inventory Market Share Cost Of Capital Finished Goods Inventory Days of Supply
SAP 2008 / Page 30
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Key Performance Indicators
Scenario: Key Performance Indicators:Partner Management Number of Orders, Line Items, and Shipments in the Channel
Market Share Time to Market
Parts Management Fill Rates Average Working Capital Inventory Carrying Costs Inventory aging Inventory accuracy
Quotation and Order Management forBusiness-on-Behalf
Customer Satisfaction Index Number of Channels Order Entry and Maintenance Costs Order Receipt to Order Entry Complete Time Sales Cycle Time (Orders)
Service Parts Claims and Returns
Service Parts Planning Fill Rates Average Working Capital Forecast Accuracy Inventory aging
Service Parts Sales
Service Parts Warehousing
SAP 2008 / Page 31
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Key Performance Indicators
Scenario: Key Performance Indicators:Vehicle Lifecycle Management Customer Satisfaction Index
Percentage of Service Requests Average Length of Service
Vehicle Planning & Forecasting Forecast Accuracy Capacity Utilization Demand, Supply Planning Costs
Vehicle Sales and Administration Market Share Cost Of Capital Contribution Margin Rate Revenue
Vehicle Sales, Warranty, Service Parts Channel Inventory Market Share Finished Goods Inventory Days of Supply
Vehicle Service Delivery Performance to Scheduled Commit Date Customer Satisfaction Index Average Length of Service Capacity Utilization Service Costs Revenue Ratio
Warranty Management Customer Satisfaction Index Evaluation Time for Warranty Request Warranty costs
SAP 2008 / Page 32
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SAP ProductsKey Description
S1 DUET
S2 SAP Aftersales Support for Automotive
S3 SAP Business Planning and Consolidation
S4 SAP Central Process Scheduling by Redwood
S5 SAP Dealer Business Management for Automotive
S6 SAP Environmental Compliance
S7 SAP ERP
S8 SAP ERP: Environment, Health and Safety
S9 SAP ERP: Financial Supply Chain Management - Biller Direct, Dispute, Credit and Collections Mgmt.
S10 SAP ERP: Sales/Service Order Processing
S11 SAP ERP: SAP Real Estate Management
S12 SAP ERP: Treasury - SAP Bank Communication Management
S13 SAP ERP: Treasury - SAP In-house Cash
S14 SAP ERP: Treasury - SAP Treasury and Risk Management
S15 SAP Global Trade Services - Export
S16 SAP Global Trade Services - Import
S17 SAP Global Trade Services - Trade Preference
S18 SAP GRC Access Control
S19 SAP GRC Process Control
S20 SAP GRC Risk Management
S21 SAP Integration Package for SWIFT
S22 SAP Interactive Forms by Adobe
SAP 2008 / Page 33
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SAP ProductsKey Description
S23 SAP Marketing (SAP CRM)
S24 SAP Marketing for Automotive
S25 SAP NetWeaver
S26 SAP NetWeaver Records Management
S27 SAP Resource and Portfolio Management (SAP RPM)
S28 SAP Resource Management for Professional Services
S29 SAP Sales Management (SAP CRM)
S30 SAP Sequenced Manufacturing for Automotive
S31 SAP Service Management (SAP CRM)
S32 SAP Service Parts Planning for Automotive
S33 SAP Vehicle Management for Automotive
S34 SAP Workforce Management for Retail and Wholesale Distribution
SAP 2008 / Page 34
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SAP Endorsed Business SolutionsKey Description
P1 Health Benefits Management for ERP v.2.0 by VitalSpring
P2 zetControl Corporate Investment Management (CIM) 1.5. by zetVisions
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SAP 2008 / Page 35
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SAP 2008 / Page 36