Auto Repair Management System

I. System Request

Done byAlan Korulla

William Hellela

Contents Project Sponsor Business Background Business Need System Functionality System Development Methodology Expected Value Cost Benefit Analysis Issues and Constraints

Project Sponsor

Francis Gibbs

Phone: 281-983-0404Fax : 281-983-9070

Quality Auto Mechanic Center8800 W. Sam Houston Pkwy. Houston, Texas 77099.

Business Background Quality Auto Mechanic Center (QAMC)

has been in business of car/truck repair and selling auto parts since February of 1989. It is a family owned business venture.

In pursue of customer satisfaction, competitiveness and taking advantage of the 21st century technology, QAMC has decided to upgrade its computer system for better business performance.

Business Need This project has been initiated to

provide an automated computerized system for QAMC

The new system will automate the daily processes that are involved at the center and also improve the overall management of data with the use of a web enabled DBMS thereby enabling efficiency, flexibility, customer satisfaction and increase in sales.

System Functionality A Customer information management

system with login authorization. An online appointment management

system where customers can set appointments and employees can manage them

Send automated service reminders to customers and surveys via email

Send and document customer feedback Study customer demographics/trends

System Development Methodology

The project implements the structured design methodology using the Waterfall development because activities involved are faster and more accurately if done in sequence.

Expected Value Tangible Benefits

Increase market share by 30%. $3000 yearly reduction in customer service

calls as feedbacks are now received online and better documented.

15% percent jump in total annual sales $45,000 / year savings from the reduction in

number of employees needed to manage inventory.

Expected Value (Continued)

Intangible Benefits Improved customer service Leveling the competition Better inventory management [reducing

order delays/ overstocking risks] Time saved for both the customer and

the service manager [online appointments]

Well documented customer feedback

Cost - Benefit Analysis

Benefits

Issues and Constraints The development and implementation of

the system should be completed by one year without major interference to the business

Budget constraints Time needed to enter paper based

documentation into database. Business need scope: all activities should

be within the scope of the business need

The End

Any Questions