Authentication Management

Stephen Pedersen, Security Development Manager, TELUS Moderator: ABC

Introduction

Stephen PedersenSecurity Development ManagerMitigate Security RiskConcept to implementation

TELUS

Canada’s first, national fibre and IP wireline backboneConverged voice and data transport

One of the world’s first HSPA+ networks (up to 21Mbps)

6.7 million wireless subscriber93% coverage for Canadians

Driversphysical access islands, user base access, automationmultiple credentials, compliance, efficiency, mobilizing workforce

Solutionsingle integrated credential

Future is friendlyself serve kiosk for badge issuanceembedded Smart Cards

The TELUS approach

JaneDoe

33476

Login

Wireless

Secure Email

VPN

Intranet/Web

Data Encryption

Physical Access

Centralized Password Management Objectives

– Provide a self serve portal for credential management– Reduce calls to help desk

Results (from first four months of operation)– Almost 16,000 users registered– Almost 60% of password reset calls avoided– Smart Card pin resets are negligible

0%

50%

100%

May Jun Jul Aug Sep

PasswordManagerHelp Desk