Jacinta Cloney

DSS Coordinator

Australian National University Library

Document Supply Services – VDX Implementation

Background

• 16 719 students (6 689 graduates)• 3 986 staff (1 612 academic)• 5 branch libraries Chifley, Hancock, Art & Music,

Menzies & Law; and the offsite print repository • Millennium LMS (includes ArticleReach)• 2.5 million physical items • access to more than 63 million electronic

resources including full text journal articles

Document Supply Services

DSS located in Menzies 5 staff (3.5 FTE)

All libraries and PR action DSS requests

Supplying 2012• 9583 = (LADD + other) 5080  + (AR) 4503

Receiving 2012• 7074 = (LADD + other) 3765  + (AR) 3309

VDX Implementation

• Project proposal – Sept 2011• Project Manager - May 2012• RFQ – July 2012• Evaluation • Contracts finalised – Dec 2013• System configuration• Implementation – stage 1 – April 2013• Implementation – stage 2 – May 2013

Evaluation

• Team of 5 – 3 IT and 2 Library• Service requirements• Ability to meet ANU timeframes• Project personnel • Other implementation projects• Methodology • Fee structures • References

Outcome

Very challenging to make a decision based on the evaluation criteria

• Both met service requirements – neither had circulation functionality

• Pricing similar • Presentations from VDX & Relais

VDX Decision

• Confidence in after-sales service• Same product as LADD – familiarity of

systems – less training involved• Known interoperability with ArticleReach• OCLC – administers updates • Excellent references from industry• Long term - WorldShareILL

Good and Bad

• Project manager for contracts and IT• Web design assistance – instructions and

webpage• Double-check - don’t assume test systems

will be replicated in live system • Ensure budget includes in-house ‘release’• Get the right IT people involved