AUSTRALIAN BUSINESS PRODUCTIVITY AND INNOVATION … · 2015. 11. 6. · CASE STUDY 11:00 Building...
Transcript of AUSTRALIAN BUSINESS PRODUCTIVITY AND INNOVATION … · 2015. 11. 6. · CASE STUDY 11:00 Building...
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Organised by:Supported by:
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Delivering key industry speakers including:
Addressing the 8 most critical productivity and competitiveness challenges for Australian business:1. Collecting, analyzing and understanding data on productivity and using it to drive improvement2. Technologies and tools to enhance productivity and competitiveness – how do you use them effectively?3. Change management challenges – taking your organisation along for the productivity improvement ride 4. Future ways of working - impacts of new modes of work on productivity and competitiveness5. Encouraging productivity in employees – incentivising and encouraging performance6. Using innovation as a driver of productivity and competitiveness – staying at the front of the pack7. Harnessing opportunities for automation of routine and predictable tasks 8. Minimising administrative burden – allowing employees to have a stronger focus on core business
Plus! Separately bookable: A full day post-conference in-depth learning session – Friday 27 February
Defensive reasoning vs differential learning – overcoming psychological barriers to organizational productivity
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Khali Young Lean and Agile Organisational Development Lead Vodafone Digital
Christine Gilroy Group General Manager, Innovation Mirvac
Gwilym Funnell Director, Collaboration Telstra
Mariah Monaghan Innovation and Marketing Manager Nestle
Julie Toth Chief Economist Australian Industry Group
Claudelle Taylor General Manager, Nexus Point Solutions Leighton Holdings
Sarah Kay Workplace Designer Woods Bagot
Phil Gray Garage Director, AFS Transformation & Delivery The Westpac Group
Brenton Harder General Manager, Program Delivery, Group Strategic Initiatives Commonwealth Bank of Australia
Luke Gooden Manager - Innovation/Analysis/Research National Rugby League
Caroline Boyce Workplace Solutions Manager, Shared Services, Enterprise Services & Transformation National Australia Bank
Paul Jeremaes Director of Innovation Centers HP, Switzerland
Glenn Keys Managing Director Aspen Medical
Bradley Heath Chief Executive Officer RACQ Insurance
Fostering productivity, process improvement and innovation in business
AUSTRALIAN BUSINESS PRODUCTIVITY AND INNOVATION SUMMIT 2015
25 – 27 February 2015 I PARKROYAL Darling Harbour I Sydney
Chris BaumannSenior Lecturer, Management and Marketing, Macquarie University & Visiting ProfessorSeoul National University (SNU), Korea
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Conference Day One – Wednesday 25 February 201508:30 Registration and welcome coffee
08:50 Opening address from the Chair Julie Toth
Chief Economist Australian Industry Group
AUSTRALIA’S PERFORMANCE IN A GLOBAL MARKET – BENCHMARKS IN PRODUCTIVITY AND COMPETITIVENESS
09:00 Key findings from the World Economic Forum (WEF) Global Competitiveness Survey • ExaminingthehistoryoftheWorldEconomicForum’sGlobalCompetitivenessReportandthelatestfindings • Quantifyingfactorscontributingtonationalproductivityandcompetitiveness • TrendsforAustralia–makingthemostofourstrengthsandovercomingimpedimentstoour
competition and productivity potential Julie Toth
Chief Economist Australian Industry Group
REFORMS FOSTERING PRODUCTIVITY AND COMPETITIVENESS AND NEW PRODUCTIVE MARKETS
INDUSTRY KEYNOTE PRESENTATIONSBusiness perspectives on key challenges to productivity and competitivenessThis session will provide the opportunity for business leaders to benchmark business process and policy solutions to key productivity challenges.From changing customer demands to rising exchange rates, from the move to online and digital business, to making the most of new market opportunities – business leaders face a range of pressing challenges to their competitiveness and productivity.During this session, these two leading minds of industry will share their perspectives on impediments and drivers of productivity and competitiveness.
09:30 Aspen Medical keynote presentation Glenn Keys
Managing Director Aspen Medical
10:00 RACQ Insurance keynote presentation Bradley Heath
Chief Executive Officer RACQ Insurance
10:30 Morning tea
11:00 Future opportunities for government reforms promoting productivity growth and competitiveness
• Examiningtheproductivitystepchangeswhichwerelikelydrivenbythesereforms • Exploringpotentialproductivityfosteringreformstocome-Whatarethemiddleandhighhanging
fruit now that implementation of the low hanging opportunities of the late 80s/early 90s is complete? Dean Parham
Visiting Research Fellow, School of Economics University of Adelaide
TOOLS FOR ORGANISATIONAL PRODUCTIVITY AND PROCESS IMPROVEMENT
11:30 Collecting, analysing and understanding data and using it to drive a real increase in productivity • Steppingback,lookingatyourbusinessandidentifyingpossibilitiesforproductivityimprovement • Measurementandinterpretationof“valuedrivers”inproductivityandhowtoinfluencethem • Developingaclearunderstandingofwhatmeasurementsmeanandhowtomanipulateanincrease
in productive outputs • Lookingoverthefenceatwhatdrivesproductivityinotherorganisations–thebenefitsof
benchmarking Claudelle Taylor
General Manager, Nexus Point Solutions Leighton Holdings
12:00 Navigating the wide range of technologies and tools enhancing productivity and competitiveness • Identifyingyourorganisation’simprovementpriorities • Siftingthroughtherangeofavailableoptions:lean,sixsigma,TQM,5S,etc. • Selectingtherighttechnologiesandtoolstomeetyourbusinessneeds • Managingendtoendimplementation–design,development,integrationandchangemanagement • Seeingtechnologiesandtoolsasaidsandnotassilverbullets Brenton Harder
General Manager, Program Delivery, Group Strategic Initiatives Commonwealth Bank of Australia
12:40 Networking lunch
PANEL DISCUSSION 13:40 Building the new Australian economy – creating the next wave of productive industries • IdentifyingopportunitiesfordevelopmentofnewindustriesenhancingAustralianproductivityand
competitiveness • Seizingtheopportunitiesofferedbynewtechnologies,waysofworking,andcustomerdemands • Thesharingeconomy,collaborativeconsumption,thepeertopeereconomyandtheimpactsofthese
changing collaborative business paradigms on economic markets Panel moderator: Kerry London
Acting Deputy Pro Vice Chancellor Teaching and Learning and Professor of Construction Management RMIT University
Panellists: Ralph Ashton Julie Toth Craig Milne
Director Chief Economist Executive Director Australian Australian Productivity Futures Project Industry Group Council of Australia
PANEL DISCUSSION14:25 The future of work – driving productivity in the workplace of the future • Dealingwiththeentryofsocialmediaintoenterprises–usingitforgoodnotevil • Makingthemostofnewcollaborativetechnologies • Movingfromtaskbasedtoprojectbasedwork • Incorporatingfreelanceandcontractlaborintoyourworkforce • Workplacemobility–hotdesks,remotework,andvirtualoffices-transitioningfrom“goingtowork”
to“connectingtowork” • Strengthsandchallengesaroundchangingmodelsofworkforcecollaboration–workingeffectively
towardsasharedvisionsupportingprojectdeliveryandproductivity Panel moderator: Julie Toth
Chief Economist Australian Industry Group
Panellists: Gwilym Funnell Sarah Kay
Director, Collaboration Workplace Designer Telstra Woods Bagot
Caroline Boyce Barbara Pocock Workplace Solutions Manager, Shared Services, Professor and Director of the Centre Enterprise Services and Transformation for Work + Life National Australia Bank University of South Australia
15:10 Afternoon tea
INNOVATIVE PARADIGMS AROUND PRODUCTIVITY AND COMPETITIVENESS
15:40 Creative productivity – a key driver of competitiveness • Understandinghowcreativitysetsbusinessesapartinanerawhereeverythingcanbegoogledandcopied • Examiningproductivityandefficiencymeasurementintraditionalprocess-drivenbusinessesandthe
need to take an increased focus on constant innovation and creativity in a changing economy • Developingenvironmentsthatarecreativeandprovidetoolstofostercreativity Sarah Kay
Workplace Designer Woods Bagot
16:10 Exploring the value of consumer centric approaches to productivity improvement • Creatingproductsandservicesforthemarketofthefuture • Balancingleadershiparoundyourbranddirectionwithresponsivenesstoconsumerneeds • Challenges and opportunities of a growing consumer voice – increasing empowerment around consumer
or user wants and needs and working to meet them • Gaining and retaining customers or users through tailoring business process, products and services Alice Manners
Chief Executive Officer IAB Australia
16:40 Competitive productivity – a new perspective on effective output • Examiningthetraditionalparadigmofproductivityaroundtheefficiencyofconversionofinputsby
workers into outputs • Ingredientsofacompetitiveproductivityapproach:benchmarking,culture,education/development,
environment/infrastructure, performance outcomes and values • Forgingadirectlinkbetweenproductivityandorganizationalcompetitiveness Dr Chris Baumann
Senior Lecturer, Management and Marketing, Macquarie University & Visiting Professor Seoul National University (SNU), Korea
17:10 Closing remarks from the Chair
17:20 Close of Day One and networking drinks
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Conference Day Two – Thursday 26 February 201508:30 Welcome coffee08:50 Opening address from the Chair Khali Young
Lean and Agile Organisational Development Lead Vodafone Digital
EMBRACING INNOVATION TO DRIVE PRODUCTIVITY IN YOUR ORGANISATION
INTERNATIONAL KEYNOTE ADDRESS 09:00 The economics of attention in the digital age – the importance of focus in
a world of distraction • Althoughinnovationiscentraltoacompany’sstrategyandproductivityperformance,gettingitright
can be difficult • Examiningtheroleoftheinnovationagendaandinnovationgovernanceforworkforceproductivity • ExploringanewstyleofITtosupportincreasedworkforcefocusondrivingbusinessinnovation,
identifying opportunities for competitive differentiation and developing new go-to-market strategies • Theroleofconsumerandemployeeengagementincreatingasustainableapproachtoinnovation Paul Jeremaes
Director of Innovation Centers HP, Switzerland
09:30 Using innovation as a driver of productivity and competitiveness • Harnessingopportunitiestoinnovateinternally–youcan’tplanforinnovation,butyoucanintroduce
workflowsandsystemswhichencourageit • Utilisingsmallinnovationswhichcanleadtolargerinnovations • Understandingtheimportanceofcreativityininnovation • Convertinginnovationintobusinessproductivityorcommercialoutputgains • Turningagoodnewtechnologyortechniqueintoastrongbusinesspropositionthroughunderstanding
customer needs, your value proposition, and strategies for market entry • Makingthemostofinnovativetechnologiesalreadyinthemarketplacewithpotentialtoenhanceyour
organizationalproductivityandcompetitiveness • Takingadvantageofunexpectedawarenessandinnovation Mariah Monaghan
Innovation and Marketing Manager Nestle
CASE STUDY 10:00 Wespac’s “The Garage” - Australia’s first company enhancing innovation and productivity by
acting as a “200 year old start-up” • Innovation, incubation and acceleration – an introduction to ‘The Garage’. • Howtoactasanextremeacceleratorofchangetodelivercustomerfocusedsolutionsfasteraspartof
Westpac’s ‘Service Revolution’ • Why“Entrepreneurs-in-Residence”delivermorethanjustthemostunusualjobtitleinbanking • Howtocombinelean,agile,customercentereddesignanddigitaltodeliverbettercustomersolutionsfaster • Howtoovercomethechallengesofbeinganinternaldisruptortodriveaculturalchangeagenda Phil Gray
Garage Director, AFS Transformation & Delivery The Westpac Group
10:30 Morning tea
CASE STUDY11:00 Building productivity through nurturing creativity and innovation at Mirvac Group • Recognisingtheorganizationalvalueofgivingemployeestheopportunitytocreativelyexpress
themselves, excel, and appreciate their diversity • DevelopingInnovationMissionsalignedwithbusinessstrategy • Seeingideasfrominceptiontoimplementationutilizingleanstartupmethodology • Settingchallengesforemployeestoempowerthemandencourageinnovation • Promotinganinnovativeculturethroughcreatinga“safetofail”environmentthatencourages
learning rather than blame Christine Gilroy
Group General Manager – Innovation Mirvac
INDUSTRY TAILORED APPROACHES TO IMPROVING COMPETITIVENESS AND PRODUCTIVITY11:30 Harnessing opportunities for productivity and competitiveness in retail • Identifyingopportunitiesforwastereductionandoperationalefficiencyacrossyoursupplychain • Meetingthechangingneedsofanew,moreactivelyengagedconsumer • Competingeffectivelyinanincreasinglytechnologizedandonlinemarketplace • OptimisingthenumberandrangeofSKUofferingstomeetcustomerneeds-ensuringdiversityand
agility to meet these • Advantagesoftechnologicaltoolsandcontractorstosupportandoptimizeretailsupplychainlogistics • Demonstratingvalue,quality,andstrongbrandidentificationinacompetitivemarket Sue Anderson
Director of Programs Australian Retailers Association (ARA) Retail Institute
12:00 Competing effectively with importers in Australian manufacturing • ExaminingheightenedproductivitydriversforAustralianmanufacturingbusinessescomparedto
international counterparts – productivity has to be higher • Pitfallsandchallengesaroundcompetitiononcost • LabourpricedifferencesbetweenAustraliaandinternationalcompetitors:challengesandstrengths • Examiningthestrengthsandlimitsofwasteeliminationasaproductivitytoolinmanufacturing • Understandingtheadvantagesthatsetlocalmanufacturersapart • Makingthemostoftechnologytoincreasethespeedofyourproductionrun Aidan Mullan
Sustainability and Lean Manager Interface
12:30 Promoting productivity in transport and logistics through workforce development • TrendsinproductivitygrowthintheAustraliantransportandlogisticssector • ExaminingrecommendationsfromtheTLISCandMonashUniversityreportintoproductivity
drivers in transport and logistics • Examiningtheroleofworkforcedevelopmentinproductivity • Targetingtrainingneedstomeetfutureworkforceoutputdemand Robert Adams
Chief Executive Officer The Transport and Logistics Industry Skills Council (TLISC)
13:00 Networking lunch
CASE STUDY14:00 Practical innovation – managing the on-field Rugby League product • Techniquesandtechnology–wherehavewebeenandwherearewegoing • Playerperformanceandwelfare • Managingchange–maintainingthefabricofthegamewiththegoalofensuringtheNRLis
the most engaging and entertaining product Luke Gooden
Manager - Innovation/Analysis/Research National Rugby League
14:30 Industry specific strategies on productivity and competitiveness This informal 40 minute facilitated group discussion will unpack challenges around productivity
and competitiveness which are unique to participants’ particular sectors and allow the opportunity to benchmark industry specific strategies they have implemented towards productivity and competitiveness improvement.
15:10 Afternoon tea
WORKFORCE STRATEGIES FOR FOSTERING IMPROVEMENTS TO PRODUCTIVITY AND COMPETITIVENESS
15:40 Creating and leading social systems for business gain • Creating a culture of learning, improvement and development • Developing people: the balance between being directive vs providing space to learn • Trusting people to do the right thing • Collaborativeplanningandstakeholderengagement-harnessingthe“wisdomofthecrowd”;
maximising communication • Adaptive planning processes for business agility • Using visual controls for communication Khali Young
Lean and Agile Organisational Development Lead Vodafone Digital
Vinnie Dempsey General Manager Digital Channels Vodafone Australia
THE LAST WORD
ROUND TABLE DISCUSSION16:10 Fostering Australian productivity and competitiveness – a review of summit proceedings This interactive discussion with delegates, led by our event advisory panel and a select group of
keynote presenters and event contributors will close the summit discussions and bring together a recommended action agenda to promote improved productivity and competitiveness in Australian businesses and organisations. A summit communique will be generated from this discussion and distributed to participants after the event, focused around:
• Keymessagesemergingfromthepasttwodaysofdiscussions • Standoutinsightsandbenchmarkedcasestudies • Implicationsforbusinessprocessimprovementsandgovernmentpolicy • Takehomestrategiesforchanginghoworganisationsoperatetoenhancetheirproductivity Julie Toth
Chief Economist Australian Industry Group
Xiangyu Wang ProfessorforOil,Gas&LNGConstructionandProjectManagement&Co-Director Curtin-Woodside
Khali Young Lean and Agile Organisational Development Lead Vodafone Digital
Kerry London Acting Deputy Pro Vice Chancellor Teaching and Learning and Professor of Construction Management RMIT University
Sue Anderson Director of Programs Australian Retailers Association (ARA) Retail Institute
16:40 Closing remarks from the Chair
16:50 Close of conference
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Post-Summit In-Depth Learning Session – Friday 27 February 2015This long format workshop style learning sessions will provide participants with the opportunity to deepen their understanding of fundamental tools enhancing productivity and competitiveness. Delivered using a combination of seminars, interactive formats and hands-on exercises this session will provide a practical understanding of practical techniques towards productivity improvement, tailored to your specific needs.
The session runs for one full day in addition to the two day conference. Registration and morning coffee is at 08:30 and it will conclude at 17:00. Lunch, morning and afternoon tea will be provided.
For more details on your facilitator’s credentials, please visit the speaker page of the event website www.questevents.com.au
Session A: Defensive reasoning vs differential learning – overcoming psychological barriers to organizational productivity
Action learning techniques such as differential learning offer tools for organisations to understand the often dysfunctional psychology that is governing their current state of operation and make the transitiontowardsamorefunctionalstate.Tailoredtoanyoneinvolvedinorganizationalmanagement,development,processorproductivityimprovement,thissessionwillexaminehowbusinessescan move from a workplace dominated by defensive reasoning to a differential learning approach – promoting a culture of honesty, harmony and growth.
Key topics covered in the day include:
• Movingfromsinglelooptotriplelooplearning,characterizedby:
- Single loop: Am I on target/off target?
- Double loop: Am I choosing the right targets?
- Tripleloop:Whatismyattentionfocusedon,howarepsychologicalfactorsinfluencing my choice of targets and evaluation
• Overcomingbehaviouralimpedimentstoorganizationallearning:
• Control,shuttingdowntochange,siloism
• Encouragingacultureoflearningandgrowth
Facilitator:
Bob Dick Director Action Research and Action Learning for Community and Organisational Change
Official Event Advisory Panel:
Quest Events would like to take this opportunity to sincerely thank the official event advisory panel who contributed their valuable time and expertise to ensure the agenda for this event is timely and relevant for all stakeholders in business strategy, productivity and process improvement..
Julie Toth Chief Economist Australian Industry Group
Xiangyu Wang Professor for Oil, Gas & LNG Construction andProjectManagement&Co-Director Curtin-Woodside
Khali Young Lean and Agile Organisational Development Lead Vodafone
Kerry London Acting Deputy Pro Vice Chancellor Teaching and Learning and Professor of Construction Management RMIT University
Sandy Dunn Director Assetivity
Sue Anderson Director of Programs Australian Retailers Association (ARA) Retail Institute
Separately
bookable
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PLUS! The three pillars of any Quest event:
Meet: Senior managers from a wide range of Australian industry sectors with an interest in improving their productivity and competitiveness
Learn: From 25+ high profile speakers over 3 days – delivering you premium industry content and value that is second to none
Grow: Your professional network and create business development opportunities through face to face interaction with potential clients or customers
It’s what our events are all about...
6 key benefits of attending:
1. Hear practical strategies promoting competitiveness and productivity that work from leading local and global companies
2. Be inspired by hands-on, leading case studies and examples
3. Take home strategies and tools to apply directly to your organisation’s growth and competition challenges
4. Learn how the latest process innovations and technologies can enhance your company’s productivity
5. Meet and mingle with like-minded members of a broad range of Australian industry sectors and government departments, sharing and benchmarking your experiences in productivity improvement and competitiveness
6. Network with key economists, regulators and policy makers and have your say on recommended macroeconomic market and regulatory reforms to promote productivity and competitiveness
Want to develop business at the event? Speaking, sponsorship and exhibition opportunities available
The Australian Business Productivity and Innovation Summit 2015 will see senior business, process improvement and technology managers from Australia’s largest companies, government organisations and SMEs meeting in Sydney in February to learn about the latest innovations and best practice strategies that will help them improve the performance of their organisations.
Delegates will have a strong interest in meeting with and learning from organisations offering products and services which assist them in identifying opportunities for process and productivity improvement.
For sponsorship and exhibition opportunities at the AusBPI 2015 conference, please contact Oli Russell-Cowan today on +61 2 8188 7536 or [email protected] to discuss a package that is right for you.Visit www.questevents.com.au to download the sponsorship prospectus.
Who should attend the Australian Business Productivity and Innovation Summit 2015?
A combination of technical, strategic and practical insights will offer take-home benefits to all stakeholders in productivity, process improvement, organisational performance, innovation and business strategy. The summit will provide all Australian industry sectors with a forum to have their say on necessary economic reforms and learn practical strategies for improving their productivity and competitiveness, direct from leading organisations.
25 – 27 February 2015 I PARKROYAL Darl ing Harbour I Sydney AUSTRALIAN BUSINESS PRODUCTIVITY AND INNOVATION SUMMIT 2015
Fostering productivity, process improvement and innovation in business
“This event will give all in attendance exposure to new thinking such as the new Competitive Productivity (CP) paradigm and an understanding of different perspectives on a complex topic and the urgency of the matter for Australia.”
Dr Chris Baumann Senior Lecturer, Management and Marketing, Macquarie University & Visiting Professor Seoul National University (SNU), Korea
“A wide range of speakers and attendees enables participants to connect with people outside their normal networking sphere. The AusBPI Summit will be fantastic opportunity for all involved to connect”
Nicole Allingham Diversity, Inclusion and Change Manager Caltex Australia
“The AusBPI Summit allows us to learn from one another, to extend our networks, and to measure our own understanding against that of our peers.”
Bob Dick Director Action Research and Action Learning for Community and Organisational Change
“The AusBPI Summit is your opportunity to step back from the day-to-day pressures of daily work and really focus on what you should be doing, rather than what you have to do/are doing.”
Sandy Dunn Director Assetivity
“Share problems and solutions with industry peers and providing focus on the big picture at the AusBPI Summit. Can you afford not to be there?”
Caroline Boyce Workforce Solutions Manager, Shared Services National Australia Bank
A range of sponsorship and exhibition opportunities will be available at the summit for companies offering technologies and services in productivity, innovation, organisational performance, competitiveness and process improvement.
This is your opportunity to place your brand at the front of their minds.
But don’t just take our word for it, hear what others are saying about the benefits of attending this event:
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* Group Discounts apply for bookings made simultaneously and on one invoice only.
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Please list some profiles you would be interested to meet at this event (ie: coaches in business analysis and improvement, productivity analysts (including continuous improvement, process improvement, change/lean/six sigma), innovators, logistics and supply chain providers, engineering companies, manufacturers and producers, corporate counsels, economists, human resource managers, vendors and suppliers offering productivity and competitiveness solutions etc.)
REGISTRATION FORM25 – 27 February 2015 I PARKROYAL Darling Harbour I Sydney
AUSTRALIAN BUSINESS PRODUCTIVITY AND INNOVATION SUMMIT 2015
Registration Items Dates Book and pay Number of delegates Total
3 Day Package 25-27 Feb AUD $4,490 incl. GST (2 day conference plus Post-Summit In-Depth Learning Session)
2 Day Package 25-26 Feb UD $3,490 incl. GST (conference only)
Post-Summit In-Depth Learning Session only 27 Feb AUD $1,690 incl. GST
Deduct your discount
TOTAL
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3-6 dels
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