Australia Post Unaddressed Mail Service Guide

Unaddressed MailService GuideSeptember 2008

The Unaddressed Mail Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 What is Unaddressed Mail? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1 .1 Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 .2 Why use Unaddressed Mail? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 .3 Unaddressed Mail delivery network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 .4 Unaddressed Mail service restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Preparing Unaddressed Mail Articles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Campaign Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Step 1: Design your Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 .1 Printed material design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 .2 Enveloped, wrapped or unwrapped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Step 2: Plan your Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 .3 Booking requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 .3 .1 Booking confirmation advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 .3 .2 December deliveries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 .4 Delivery area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 .4 .1 Business or private addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 .4 .2 Street or PO Box addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 .4 .3 Counter pickup or roadside delivery addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Step 3: Preparing your Mailing for Lodgement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 .5 Unaddressed Mail preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 .5 .1 Bundling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 .5 .2 Mail trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 .5 .3 Sorting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 .5 .4 Labelling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 .5 .5 Use of ULDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Step 4: Lodgement and Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 .6 Lodgement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 .7 Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Step 5: Delivery of Unaddressed Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 .8 Unaddressed Mail processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 .9 Australia Post delivery policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 .10 Shortages and surpluses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3 Unaddressed Mail Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 .1 Prices – effective 15 September 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 .2 Intrastate service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 .3 Interstate service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 .4 Regular service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 .5 Select service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 .6 Small letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 .7 Large letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 .8 Contract pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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This booklet presents the Unaddressed Mail Service and explains its conditions of use .Although correct at the date this booklet went to print, postal charges and other conditions are subject to revision from time to time and services may be modified, added to or withdrawn . Up to date information may be obtained from any Post Office . The date of effect for these service conditions is 15 Sept 2008 .Approved by Group Manager Letters .

4 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144 .1 Service standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 .2 Minimum lodgement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 .3 Extent of Australia Post network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 .4 Delivery point data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

4 .4 .1 Delivery point databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 .4 .2 Types of delivery points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 .4 .3 Delivery point reviews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4 .5 Role of state Unaddressed Mail coordinator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 .6 Late lodgement of Unaddressed Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 .7 Failure to lodge Unaddressed Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 .8 Cancellation of booking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Unaddressed Mail Booking Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172 Unaddressed Mail Booking Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193 Lodgement Document (8835126) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204 Unaddressed Mail Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215 Unaddressed Mail Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226 Large Volume Lodgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

A6 .1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26A6 .2 Sorting Levels Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26A6 .3 Brickstacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27A6 .4 ULD labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28A6 .5 ULD Fill Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29A6 .6 Level 1 Sorting – Direct Delivery Centre ULD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30A6 .7 Level 2 Sorting – Single PSI Region ULD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31A6 .8 Level 3 Sorting – Direct Mail Centre ULD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32A6 .9 Level 4 Sorting – State ULD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

7 Glossary of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Contacts for Unaddressed Mail enquiries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover

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The UnAddreSSed MAil ServiCe

1 WhAT iS UnAddreSSed MAil?

1.1 definition

Unaddressed Mail is mail delivered by Australia Post, which does not include a name or specific address for delivery . This mail can be enveloped, wrapped or unwrapped .

1.2 Why use Unaddressed Mail?

Unaddressed Mail is a low-cost mail service . It is a business-to-consumer, and business-to-business advertising medium, used to acquire new customers or to build store traffic . It is the ideal communication medium when you need to communicate with prospective customers, but do not have their name and address, or when you need to communicate with customers in a specific geographical area, at a low cost .

Unaddressed Mail is an ideal way to establish your customer database, as a first step in creating direct mail .

You can choose to post to a single suburb/town, multiple suburbs/towns, or to all delivery points in a state, or across the country .

1.3 Unaddressed Mail delivery network

Australia Post’s delivery network includes all private and business delivery points in Australia, including private boxes .

The Unaddressed Mail Service can deliver to all private and/or business delivery points that do not bear the message “NO UNADDRESSED ADVERTISING MATERIAL“ or similar words .

Exceptionally, Unaddressed Mail will be delivered to all private and/or business delivery points if the article is a community notice lodged by or under the Authority of:

• Local, State or Federal governments or their agencies

• political organisations

• religious institutions

• educational institutions

• charitable bodies, including benevolent and welfare societies

Note: In Victoria due to Environment Protection Bill: – If a community notice from religious, educational, charitable bodies, benevolent and welfare societies advertises goods or services, regardless of whether the sale is for a charitable purpose, it will be treated as normal Unaddressed Mail and delivered to all delivery points other than those bearing a “NO UNADDRESSED ADVERTISING MATERIAL” message or similar .

1. What is U

naddressed Mail?

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Unaddressed Mail delivery point databases can be classified into the following two categories:

Delivery Point Database Delivers to: Database used by:

Advertising Delivery Unaddressed Mail articles Used by most Unaddressed Points can be delivered to all private Mail customers and business delivery points that do not bear the message NO UNADDRESSED ADVERTISING MATERIAL or similar words

Total Delivery Points Articles are delivered to all Can be used by government, private and business delivery political, religious, educational points in the nominated area and charitable organisations

Note: Advertising Delivery Points were previously known as Restricted Delivery Points, and Total Delivery Points as Unrestricted Delivery Points .

1.4 Unaddressed Mail service restrictions

Unaddressed Mail is restricted to Letter size articles with the lowest price being for Small Letters 0–50g each .

Unlike other Australia Post mail services, it is necessary to book the delivery of Unaddressed Mail in advance . This ensures that Australia Post is able to deliver your message within the nominated delivery period .

Letter Size Definitions:

Size Weight Dimensions

Small Letter Up to 100g No smaller than 88mm x 138mm . No larger than 130mm x 240mm . No thicker than 5mm . Rectangular in shape .

Large Letter Up to 250g No larger than 260mm x 360mm . No thicker than 20mm . Rectangular in shape .

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PrePAring UnAddreSSed MAil ArTiCleS

2 CAMPAign PlAnning

Step 1: design your Communication2.1 Printed material design

There is no requirement for any form of recipient name or address on Unaddressed Mail . However, it is recommended that customers include a salutation like “The Householder” or similar words on the envelope . In addition, the envelope can be used for printing a marketing message .

There is no requirement to print a “Postage Paid” imprint on the envelope, though customers may do so if they wish .

Envelopes should not include a return address for unclaimed articles as Unaddressed Mail does not include a return to sender service .

The sender should ensure that the printed material does not:• breach the copyright, trademark or other intellectual property rights of any person .• contain anything that is defamatory or offensive .

A sample may be required by Australia Post before the distribution is approved .

Australia Post may refuse to accept articles that do not satisfy the conditions above .

2.2 enveloped, wrapped or unwrapped

Unaddressed Mail can be enveloped, wrapped or unwrapped .

Research has shown that Unaddressed Mail in envelopes is likely to result in higher readership and response rates .1

All Unaddressed Mail items in a single lodgement must be identical in size and weight .

Single Sheet Articles

Unenveloped and unwrapped articles that are on a single sheet of paper should be folded at least once . This applies to Large Letter size articles .

Refer Section 1 .4 for a definition of Large Letter size articles .

1 Unaddressed Mail research undertaken by One to One Communication and McGregor Tan Research in April/May 2003 .

2. Campaign Planning

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Step 2: Plan your distribution2.3 Booking requirements

Customers are required to book Unaddressed Mail lodgements . The booking period is open for three months prior to the delivery start date . Customers are required to book a minimum of three weeks prior to the Monday of the nominated week of delivery but earlier bookings are recommended .

Bookings are made using the Unaddressed Mail Booking Request which needs to be faxed, emailed or posted to the Unaddressed Mail Coordinator in your State (contact details are on the inside back cover of this guide) .

Refer Appendix 1 for a sample Unaddressed Mail Booking Request form .

A team of experienced staff will assist you through the booking process to ensure that your needs are identified, and met .

▼ Example of a hypothetical Unaddressed Mail booking

• A charity called the “Eastern Suburbs Animal Hospital” want to send a fundraising appeal campaign to residents in their local area .

• The purpose of the campaign is to raise donations and also build up a database of donors for future campaigns . Recipients will also be invited to the Animal Hospital Open Day on Sunday the 11th of May .

• They have selected Monday 5th to Friday 9th May as their preferred delivery week .

• The latest they can book this campaign is Monday 14th April (three weeks prior to first delivery date) and the earliest is 5th February (three months prior) .

• Booking earlier than three weeks in advance is recommended .

Preferred delivery period

MarchS M T W T F S30 31 12 3 4 5 6 7 89 10 11 12 13 14 1516 17 18 19 20 21 2223 24 25 26 27 28 29

AprilS M T W T F S

1 2 3 4 56 7 8 9 10 11 1213 14 15 16 17 18 1920 21 22 23 24 25 2627 28 29 30

FebruaryS M T W T F S

1 23 4 5 6 7 8 910 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29

MayS M T W T F S

1 2 34 5 6 7 8 9 1011 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28 29 30 31

OpenDay!

Latestbookingdate

Earliestbookingdate

The Eastern Suburbs Animal Hospital example has been used to provide the data used in Appendices 1, 2 and 3 .

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2.3.1 Booking confirmation advice

The Unaddressed Mail coordinator will provide you with confirmation of your booking, and the information required to prepare and lodge your mail .

The booking confirmation advice will confirm the number of delivery points per suburb/town, price, lodgement office and delivery details . Please check it to ensure that it accurately reflects your requirements . If any changes are required you should notify the coordination office in writing within 24 hours of receipt . A revised booking confirmation will then be issued .

You should receive a booking confirmation advice within three business days of submitting the booking request form . If you do not receive confirmation in this period you should contact your state Unaddressed Mail coordination team (contact details are on the inside back cover of this guide) .

Refer Appendix 2 for a sample “Booking Confirmation Advice” .

A copy of the booking confirmation advice should be presented with the completed lodgement document when you are lodging your Unaddressed Mail.

2.3.2 December deliveries

Australia Post is able to offer Unaddressed Mail delivery in the first week of December only . This is to ensure that the very high volume of Christmas mail received, is delivered on time .

2.4 delivery area

Customers can choose delivery anywhere in Australia . Our delivery network is unmatched .

Your Unaddressed Mail coordinator can provide data on the number of delivery points by single suburb/town, multiple suburbs/towns, State or national coverage .

Refer Section 4 .4 for more information on how delivery points are determined .

Refer Appendix 2 for a sample “Booking Confirmation Advice” which gives an example of the delivery point information that can be provided for each suburb/town .

2.4.1 Business or private addresses

Unaddressed Mail can be delivered to business or private addresses or both .

Your Unaddressed Mail coordinator can provide data on the number of business and private delivery points by suburb/town .

2.4.2 Street or PO Box addresses

Australia Post has direct access to street and private box delivery points . You can choose for your Unaddressed Mail to be delivered to street letterboxes or PO Boxes or both .


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Your Unaddressed Mail coordinator can provide data on the number of street and PO Box delivery points by suburb/town .

2.4.3 Counter pickup or roadside delivery addresses

Some country areas will also have customers who pick up their mail from the post office counter or from a roadside delivery point .

These delivery points can also be selected for Unaddressed Mail deliveries .

Step 3: Preparing your Mailing for lodgement2.5 Unaddressed Mail preparation

There are specific mail preparation arrangements for Unaddressed Mail . As the items do not have a name and address, it is crucial that the items are lodged and transported in a way in which Australia Post can manage them effectively .

This simply means that you are required to place the items in a mail tray, bundle them in lots of 100, and label the bundle and tray .

2.5.1 Bundling

Customers are required to bundle the Unaddressed Mail articles in a mail tray, in lots of 100 .

The bundling of Unaddressed Mail assists with the distribution and delivery of mail and ensures the safekeeping of the articles during transportation .

Ask your printer to provide you with the Unaddressed Mail articles pre-bundled in lots of 100. If bundles of 100 are impractical then bundles of 50 or 25 are acceptable .

▼ Required bundling for Unaddressed Mail, using 2 vertical bands

To The hoUSeholder

2.5.2 Mail trays

Mail trays provide the most efficient transport system for Unaddressed Mail .

Australia Post, or your mailing agent, will provide sufficient mail trays for your Unaddressed Mail lodgement . Please ask for trays at your nominated lodgement point and ensure that you have sufficient time to prepare the mailing prior to the lodgement time, as outlined on your booking confirmation advice .

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It is important that the correct size mail tray is used . Small letter size articles should be placed in small letter trays and large letter size articles placed in large letter trays .

The maximum weight per tray is 16kg . To facilitate ease of handling we recommend that large letter trays should not be filled above 200mm (or below the handle holes) .

2.5.3 Sorting

Unaddressed Mail only needs to be sorted to the Delivery Centre level .

▼ Example sorting breakdown

In the sample Booking Confirmation Advice shown in Appendix 2 the envelopes would need to be sorted for the two nominated distribution centres:

• 25,800 (258 bundles of 100 brochures) would be put in mail trays and labelled to the Nunawading DC (Delivery Centre)

• 2,900 (29 bundles of 100 brochures) would be put in mail trays and labelled to the Templestowe DC

2.5.4 Labelling

It is necessary to attach one completed label to the front of each tray and also attach a completed label to one bundle within each tray . These labels ensure that the Unaddressed Mail is processed efficiently within the Australia Post network . The labels show the delivery centre, booking number, number of items and the delivery start date .

Australia Post, or your mailing agent, will provide sufficient labels (8838626) for your Unaddressed Mail lodgement .

▼ Example Unaddressed Mail Label (8838626)

Unaddressed Mail8838626 MAY 2008

Delivery Office Postcode

ArticleCount

Booking CodeArticleName

Sender

Delivery Week Commencing

Nunawading DC 3131

ESAH Appeal EAST00001

EasternSuburbsAnimalHospital

500

5/5/2008

9113 15000000 883862605800

åâ{-/ãããxF^\ZãÉäå


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▼ A mail tray with the label attached to the front

Nunawading DC 3131

ESAH Appeal

EAST0001 Eastern SuburbsAnimal Hospital

500 5/5/2008

Unaddressed Mail Labelon front of tray

▼ A bundle with a label attached to the front

Nunawading DC 3131

ESAH Appeal

EAST0001

Eastern SuburbsAnimal Hospital

500 5/5/2008

Label inserted under bands(not glued)

Large volume mailers should consider the use of machine printed labels which are produced using specialised “Visa” software and label printers that allow you to print multiple copies of prepopulated labels . Only the article quantity needs to be handwritten as all the other information can be preprinted .

Machine printed labels also include a barcode which facilitates faster processing by Australia Post . Please contact your account manager for more details .

▼ Example Label produced using the Visa labelling system

250

10

2.5.5 Use of ULDs

Australia Post can provide Unit Load Devices (ULDs) to facilitate the transportation and lodgement of large volumes of mail trays . Ask at your lodgement office .

The maximum weight for a loaded ULD is 600kg (including the weight of the ULD which weighs around 100kg) . In order to maximise transportation efficiency and ULD utilisation, mailers should ensure that each ULD is used as efficiently as possible .

▼ Unit Load Device (ULD) for transporting large volumes of mail trays

If you are lodging more than one ULD per State, refer to Appendix 6 – Large Volume Lodgements in ULDs.

Step 4: lodgement and Payment2.6 lodgement

It is crucial that Unaddressed Mail is lodged on the nominated date, and at the nominated lodgement office, as shown on your booking confirmation advice .

Note that this date has been selected to ensure that your Unaddressed Mail lodgement can be processed and transported to the delivery office in time to meet the delivery standard . Late lodgement of Unaddressed Mail may mean that Australia Post is unable to deliver your advertising message within the agreed time . Lodgement is required five business days prior to the Monday of the nominated delivery week for same state deliveries and seven business days prior for interstate deliveries .

In the event that late lodgement can not be avoided, it is imperative that you phone your Unaddressed Mail coordinator to discuss the situation . Telephone numbers for the Unaddressed Mail coordination team in your state can be found on the inside back cover . Additional costs may be incurred and delivery dates may need to be moved .

A completed Unaddressed Mail Lodgement Document (8835126) should be submitted when the mail trays are lodged with Australia Post .

Refer Appendix 3 for a sample Unaddressed Mail Lodgement Document .

Refer Appendix 4 for the Unaddressed Mail Checklist .


11

2.7 Payment

The mailing must be paid for at the time of lodgement . Accepted payment methods include cash, credit card (if less than $1,000), cheque with prior approval from the lodgement office, EFTPOS or a debit to an Australia Post charge account .

Note: If you want to pay using an Australia Post charge account you will need to lodge your Unaddressed Mail campaign at the office at which you hold the account . Otherwise you will need to arrange with your account manager or Australia Post credit management for your account to be made available at the selected lodgement office .

Australia Post will only accept credit card payments for postage to a maximum of $1,000 on any one day .

Step 5: delivery of Unaddressed Mail2.8 Unaddressed Mail processing.

Following receipt of the Unaddressed Mail at your nominated lodgement point it will be checked against the booking records . The lodgement will then be distributed to the relevant delivery centre and assigned to postal delivery officers for delivery within the nominated week .

▼ Example processing

In the sample Booking Confirmation Advice shown in Appendix 2:

• 25,800 brochures would be sent to the Nunawading Delivery Centre where they would be assigned to the relevant postal delivery officers

• 2,900 brochures would be sent to the Templestowe Delivery Centre where they would be assigned to the relevant postal delivery officers

2.9 Australia Post delivery policy

Australia Post services are regulated by the Australia Post Terms and Conditions, which are made pursuant to Section 32 (1) (b) of the Australian Postal Corporation Act 1989 . The terms and conditions expressly limit Australia Post’s liability for any claimed loss or damage associated with misdelivery, delayed delivery, early delivery or failure to deliver, or any other loss or damage of any kind associated with its services .

Whilst every possible effort is made to ensure the accuracy of information, Australia Post cannot guarantee the complete accuracy of the data provided . Ongoing demo-graphic changes, residential and commercial building growth, and associated postal round changes make it difficult to guarantee absolute accuracy at any point in time .

12

2.10 Shortages and surpluses

Australia Post is not able to guarantee the exact number of delivery points by suburb/town at any given time . It is therefore necessary to have processes in place to manage any surplus or shortage of Unaddressed Mail items received for delivery . The policy is:

• Where the number of articles lodged for points in an area equals the number of actual delivery points, one article shall be delivered to each point .

• Where the number of articles lodged is less than the number of actual points, Australia Post shall select the points to be serviced and deliver one article to each point selected .

• Where the number of articles lodged exceeds the number of actual points, the excess shall be disposed of in any manner as Australia Post in its absolute discretion decides .

3 UnAddreSSed MAil PriCing

3.1 Prices – effective 15 September 2008

Regular service Select service

Size category Weight Intrastate Interstate Intrastate Interstate

Small Up to 50g 13 .0¢ 14 .8¢ 15 .0¢ 16 .8¢

Over 50–100g 16 .5¢ 19 .0¢ 18 .5¢ 21 .0¢

Over 100–250g Large article prices apply

Large Up to 50g 18 .2¢ 21 .0¢ 20 .2¢ 23 .0¢

Over 50–100g 23 .2¢ 27 .2¢ 25 .2¢ 29 .2¢

Over 100–250g 28 .2¢ 33 .2¢ 30 .2¢ 35 .2¢

3.2 intrastate service

Intrastate refers to Unaddressed Mail that is lodged and delivered in the same state . For example the articles are lodged in Queensland and delivered in Queensland .

3.3 interstate service

Interstate refers to Unaddressed Mail that is lodged in one State and delivered in another state . For example the articles are lodged in New South Wales and delivered in South Australia .

3. Unaddressed M

ail Pricing

13

3.4 regular service

Regular service applies when a customer decides to target all private and/or all business delivery points in the chosen localities .

Australia Post will deliver to all available street, PO Boxes, counter mail and roadside delivery points .

The regular service is the most commonly used Unaddressed Mail service .

3.5 Select service

Select service applies when a customer decides to target less than all private and/or less than all business delivery points in the chosen localities .

Customers may request partial delivery to any of the delivery channels of street, PO Boxes, counter mail and roadside delivery points .

This option is most often used by customers who have a limited advertising budget, or want to undertake test mailings .

The select service has a higher price per item, which reflects the higher administrative and delivery costs incurred by Australia Post .

▼ Examples of select service mailings

• Sydney computer shop targets a total of 10,000 business street addresses in six suburbs . Two of these suburbs also have business PO Boxes available . The entire lodgement is classified as select service as less than all available business delivery points have been selected .

• Adelaide suburb has both private street addresses and private PO Boxes available and a Pizza parlour chooses delivery to only private street addresses in that suburb .

• Melbourne suburb has 2,100 private street addresses available but the local florist chooses to do a test mailing to 1,000 of them . Australia Post will select the addresses to be delivered . Refer Section 2 .10 for more information on the delivery policy when insufficient articles are provided to cover all available points in a locality .

3.6 Small letters

Letters up to 100g, no smaller than 88mm x 138mm, no larger than 130mm x 240mm, and no thicker than 5mm . Rectangular in shape .

3.7 large letters

Letters up to 250g, no larger than 260mm x 360mm and no thicker than 20mm . Rectangular in shape .

14

3.8 Contract pricing

Contracts may be available for customers posting more than 250,000 intrastate Unaddressed Mail articles per annum . Please contact your account manager for more details .

4 generAl inforMATion

4.1 Service standards

Lodgement

Lodgement for intrastate Unaddressed Mail must be made 5 business days prior to the Monday of the nominated delivery week .

Lodgement for interstate Unaddressed Mail must be made 7 business days prior to the Monday of the nominated delivery week .

Delivery

Australia Post will deliver Unaddressed Mail between Monday and Friday of the nominated delivery week .

Within this period, the actual day/s of delivery are at the discretion of Australia Post . All deliveries will be concluded by Friday .

4.2 Minimum lodgement requirements

The minimum lodgement requirement for Unaddressed Mail is 1 suburb/town .

4.3 extent of Australia Post network

The Australia Post network extends to every private and business delivery point in Australia .

4.4 delivery point data

4.4.1 Delivery point databases

Australia Post maintains 2 national databases on the number of delivery points:

• Total delivery point database — As the name suggests, this is the total of all delivery points .

• Advertising delivery point database — The total delivery point database, less the number of delivery points which have a NO UNADDRESSED ADVERTISING MATERIAL advice at the delivery point .

Most Unaddressed Mail can only be delivered to the Advertising Database.

4. general information

15

Government, political, religious, educational and charitable organisations can request delivery to the total database .

Refer Section 1 .3 for more information on organisations that can access the total delivery point database .

4.4.2 Types of delivery points

The delivery point databases are segmented into the following categories:

• Private — street, PO Boxes, post office counter pickup, roadside deliveries

• Business — street, PO Boxes, post office counter pickup, roadside deliveries

Your Unaddressed Mail coordinator can provide the delivery point data for your selected suburbs/towns .

4.4.3 Delivery point reviews

Australia Post conducts regular reviews of the number of delivery points by suburb/town .

Customers should be aware that the number of delivery points change for a number of reasons, including:

• Placement of NO UNADDRESSED ADVERTISING MATERIAL advice on delivery points

• Natural growth as suburbs/towns expand

• Hiring or cancellation of PO Boxes

The delivery point databases do not include locations that don’t have actual delivery points such as vacant blocks of land .

4.5 role of state Unaddressed Mail coordinator

The Unaddressed Mail coordinator is a crucial link in the management of the service .

Your Unaddressed Mail coordinator is located in each state, and fulfils the following roles:

• Direct contact between customer and Australia Post

• Maintains delivery point databases

• Provides delivery point data on request

• Checks Australia Post network capacity

• Accepts customer booking

• Provides confirmation/lodgement details

• Provides details to Australia Post delivery network

Refer to the inside back cover of this guide for the contact details of your Unaddressed Mail coordinator .

16

4.6 late lodgement of Unaddressed Mail

Failure by customers to lodge Unaddressed Mail at the nominated office, and on the nominated day, as outlined on the Unaddressed Mail Booking Confirmation will mean that Australia Post is unable to deliver your mailpiece on time .

If you are unable to lodge the Unaddressed Mail on time, for any reason, it is important that you contact your Unaddressed Mail coordinator to discuss the situation .


4.7 failure to lodge Unaddressed Mail

Failure by customers to lodge the Unaddressed Mail at all, causes difficulties at the lodgement and delivery centres, as they are expecting your mail lodgement .

Australia Post will monitor the extent of this problem, and will consider the introduction of penalty fees for customers who fail to lodge .

If you are unable to lodge the mail as planned, it is important that you contact your Unaddressed Mail coordinator to discuss the situation as soon as possible .


4.8 Cancellation of booking

The cancellation of a confirmed Unaddressed Mail booking is viewed seriously by Australia Post, as delivery space has been allocated for your Unaddressed Mail .

If you find it necessary to cancel your confirmed booking, it is important that you contact your Unaddressed Mail coordinator to discuss the situation as soon as possible .


17

APPendix 1 UnAddreSSed MAil Booking reqUeST

▼ Example Booking Request (front page)

Customer DetailsOrganisation that is being promoted

Company Name

Address

. Postcode

Contact Name Mobile Number

Telephone Number Fax Number

( ) ( )E-mail

Mailing Agent/Printer Details (if applicable)

Only required if lodging articles with Australia Post on customers behalf

Company Name

Address

. Postcode

Contact Name Mobile Number

Telephone Number Fax Number

( ) ( )E-mail

Payment Method (tick one)

Cash EFTPOS Cheque (with prior approval)

Charge AccountNumber Name

Australia Post Use OnlyDate Received Date Processed

/ / 200 / / 200Processed By Booking Advice Code Customer advice Sent

tick when sent

Delivery Dates

/ / 200 to / / 200

Booking DetailsSize (tick one)

Small Letter Large Letter

Max: 130mm x 240mm Max: 260mm x 360mmLess than 5mm thick Less than 20mm thickLess than 250g weight Less than 250g weight

Weight (tick one)

1-50g 51-100g 101-250g Other ………….… g

Service Type (tick your selection)

Regular Service - Publication will be delivered to:

all private delivery points in your chosen localities, and/orall business delivery points in your chosen localities

OR

Select Service (higher cost)

Publication will be delivered to less than all private and/or lessthan all business delivery points in your chosen localities.

Use the table below to select your required delivery sectors

Street PO Boxes Counter Roadside

Private

Business

Title of publication

Preferred Delivery Week (Mon-Fri)

Between Monday / /200 To Friday / /200Preferred Office of Lodgement

If no lodgement office is nominated then one will be assigned

Declaration

I acknowledge that I have read and agree to theUnaddressed Mail Service Terms and Conditions asattached

Signature Date

/ / 200Please ensure that all details on the form are completed

Booking Request Submission

Please return the completed form by fax to:

Unaddressed Mail Coordination TeamFax: (03) 9204 5415

If you have any queries you can contact the UnaddressedMail Co-ordination Team on:Tel: (03) 8626 1884E-mail: [email protected]

Post: Unaddressed Mail Co-ordination TeamCentralised ServicesGPO Box 1667MELBOURNE VIC 3001

ABN 28 864 970 579

UNADDRESSED MAIL - BOOKING REQUEST

Eastern Suburbs Animal Hospital

16 Whitmont StNUNAWADING VIC 3131

John Smith 0411 123 456

03 9999 9999 03 9999 9999

[email protected]

✓

✓

✓

✓ ✓

Eastern Suburbs Animal Hospital Appeal

5 5 8 9 5 8

Nunawading Business Centre

14 3 8John Smith

✓

Appendix 1

18

▼ Example Booking Request (Postcode table page)

Special Instructions for DeliveryFor example: “Sale starts on the 10th of February so must be delivered prior to this date”.

Required Localities

Please enter the requested suburb/towns and postcodes – in postcode order on the table below andreturn with the booking request form.

** Please list in postcode order **

Postcode Suburb/Town

If possible, please fax or e-mail (PDF) files preferred) a sample of the article with your booking request.

A Booking Confirmation Advice will be sent to the mailer (customer or mailing agent) on acceptance of yourbooking. The ‘Advice’ will confirm the number of printed articles required, areas of distribution, the price,lodgement date and lodgement office. Please present a copy of the Booking Confirmation Advice whenlodging your mailing.

ABN 28 864 970 579

UNADDRESSED MAIL - BOOKING REQUEST

31113130313131323133

DonvaleBlackburnNunawadingMitchamVermont

19

APPendix 2 UnAddreSSed MAil Booking ConfirMATion

▼ Example Booking Confirmation Advice

Generated On: 19/03/2008 Page 1 Of 1

Unaddressed Mail Customer Advice forEastern Suburbs Animal Hospital

Booking Advice Code: EAST-0001

Delivery Start Date: Delivery End Date:5/05/2008 9/05/2008

Publication:

Container:

UDS Co-ordinator:

Lodgement Date:

Article Type:

Phone Number:

Charge Category No of Articles Rate per Article Total

Totals:

Lodgement Office(s): NUNAWADING BC

Eastern suburbs animalhospitalTray

DH-VIC

28/04/2008

Small letters up to 50g

03 86261884

28628IntraState $0.128 $3664.38

28628 $3664.38

Eastern Suburbs Animal Hospital16 Whitmont StreetNUNAWADING VIC 3131

Fold Here

Deliver To: Restricted

Business

Street Boxes Counter Roadside

Private

Street Boxes Counter Roadside

3132 - Mitcham 4733 165 X

3131 - Nunawading 6238 148 X

3130 - Blackburn 7600 258 X

3133 - Vermont 6300 300 X

3111 - Donvale 2886 X

3131 - NUNAWADING DC (25742)

3106 - TEMPLESTOWE (2886)

ABN 28 864 970 579

Appendix 2

20

APPendix 3 lodgeMenT doCUMenT (8835126)

▼ Example Lodgement Document

i hereby declare that:1. I am the customer and/or authorised agent of the customer;2. I have read and agree to the Unaddressed Mail Service Terms and Conditions;3. All information contained on this document is to the best of my knowledge true

and correct.4. (a) these articles have been prepared and are lodged in accordance with

Australia Post's Terms and Conditions;(b) these articles do not contain any prohibited or dangerous material; and

5. These articles:(a) are not addressed to specified persons;(b) are not postage prepaid envelopes; and

6. I acknowledge that Australia Post will have accepted this lodgement only whenthis documentt is correctly receipted and stamped.

Address

( )

Telephone Number

Fax NumberE-Mail

( )

Contact Name

Address

( )

Telephone Number

Fax NumberE-Mail

( )

Contact Name

Booking Advice Code

/ /20

Received by

FAP220/221/225 Number

Time

DateStamp

Signature of Officer

Privacy NoticeYour personal information is collected only to enable us to provide you with theproducts/services you wish us to provide. The products/services may not be providedwithout this information. You may request access to your personal information whileit is stored by us and we will assess your request in accordance with the law. We willgive you reasons where we deny access. Call 13 13 18 to contact us.

( )

Telephone NumberContact Name

Date

/ /20

Australia Post Use Only

Mailing Details

Customer’s Details

Declaration

original - Australia Post duplicate - Customer copy

A B N 2 8 8 6 4 9 7 0 5 7 9

8835126•Feb’05

UNADDRESSED MAIL - LODGEMENT DOCUMENT

Office of LodgementDate of Lodgement

Australia Post Charge Account Number

Postcode

Name

Postcode

Name (Block capitals please)

details of Mailing quantity rate Amount

Same State

Other State

Same State

Other State

SmallletterSize

largeletterSize

rAf Code U16 Total

Article Title (publication name or description)

Agreement lodgement Yes no

Name (Block capitals please)

SignatureDate

/ /20

Mailing Agent’s Details (if not customer)

Eastern Suburbs Animal Hospital Appeal

✓

Eastern Suburbs Animal Hospital

16 Whitmont StNUNAWADING VIC 3131

John Smith 03 9999 9999

[email protected] 03 9999 9998

28,628 $0.128 $3664.38

28,628 $3664.38

Nunawading BC 28 04 08

EAST - 0001

John Smith 28 04 08

JOHN SMITH

21

APPendix 4 UnAddreSSed MAil CheCkliST Refer ✓ Step Section Completed

1 deSign YoUr CoMMUniCATion Check that your printed material does not breach the copyright, 2 .1

trademark or other intellectual property rights of any person, and that it does not include anything that is defamatory or offensive .

2 PlAn YoUr diSTriBUTion Book campaign with Unaddressed Mail Coordination Team using 2 .3

the Unaddressed Mail booking request form: & App 1 • no earlier than 3 months prior to first date of distribution • no later than 3 weeks prior to first date of distribution

You should receive a booking confirmation advice within 3 business 2 .3 .1 days of submitting the booking request form . Check all details to ensure they are correct . If you have not received your confirmation after 3 business days you should contact the Unaddressed Mail Coordination Team

3 PrePAre MAiling for lodgeMenT Check that you have sufficient: 2 .5 .4

• rubber bands for bundling • official Unaddressed Mail mailing labels • Australia Post mailing trays If you do not have enough labels or mailing trays please call your nominated lodgement centre .

Bundle articles in lots of 100 2 .5 .1

Place bundles in Australia Post mailing trays 2 .5 .3 • Trays and labels should be prepared to the Delivery Centre level

(as indicated on your booking confirmation advice) • Fill in labels with all required details • Place one label at the front of the trays and secure 1 label to one

of the bundles within each tray

4 lodgeMenT & PAYMenTLodge your campaign at the date and lodgement office specified on 2 .6 your confirmation advice . If your campaign is going to be lodged & App . 2 late you should contact the Unaddressed Mail coordination team as soon as possible .

Fill in and sign an Unaddressed Mail lodgement document (8835126) . App . 3

Pay using cash, cheque (with prior approval), credit card (if less 2 .7 than $1,000), EFTPOS or using your Australia Post charge account

Appendix 4

22

APPendix 5 UnAddreSSed MAil TerMS And CondiTionS1 Introduction1 .1 These special service terms and conditions are supplementary to the Australia Post Terms

and Conditions and to the extent that any aspect of this special service is not expressly included herein, the Australia Post Terms and Conditions apply .

1 .2 These special service terms and conditions apply when:1 .2 .1 a customer makes a written application to use the special service in or on a form

prescribed by Australia Post for that purpose; 1 .2 .2 Australia Post accepts that application; and1 .2 .3 the customer pays the fee, charge, premium, rate or price charged by Australia

Post for the special service .2 Interpretation2 .1 Except as where expressly defined, all words and phrases used in this agreement shall

have the same meaning if any, given to them in The Australian Postal Corporation Act 1989 and in the Australia Post Terms and Conditions provided, however, that where there is any inconsistency, the meaning shall be as defined in this agreement to the extent of that inconsistency .

2 .2 In these terms and conditions unless the contrary intention appears:2 .2 .1 where a word or phrase is given a particular meaning, other parts of speech and

grammatical forms of that word or phrase have a corresponding meaning;2 .2 .2 words importing a gender include any other gender; and2 .2 .3 words in the singular number include the plural and words in the plural number

include the singular .2 .3 “Actual points” means the number of delivery points of any type which are actually

available for delivery in a delivery area at the time of delivery pursuant to this agreement .2 .4 “agreement” means an agreement between Australia Post and a customer pursuant to

clause 1 .2 .2 .5 “Community notices” means articles lodged pursuant to this agreement by or under the

authority of, local, State or Federal government or their agencies, political organisations, religious or educational institutions, or charitable bodies (including benevolent and welfare societies) .

2 .6 “Customer” means a person who is approved by Australia Post as a customer of the service and any permitted transferee in respect thereof;

2 .7 “Mailer” means the person or company entering into this agreement and, where the Mailer is a mailing house, includes any person or company on whose behalf the Mailer enters into this agreement .

2 .8 “Service” means the Unaddressed Mail Service which is special service for delivery of unaddressed letters to delivery points within a specified geographic area .

3 Conditions of Service3 .1 Articles lodged pursuant to this agreement must not be larger than 360mm x 260mm . All

articles in a distribution must be identical in size and mass .

23

3 .2 Articles may be lodged enveloped, wrapped or unwrapped . If an unwrapped article measures more than 360mm x 260mm when flat and unopened, then it must be folded flat prior to lodgment to a maximum width of 125mm (any number of folds is acceptable) and a maximum thickness of 20mm .

3 .3 A sample may be required before the distribution is approved .3 .4 Apart from the Reply Paid service, no special services may be used in conjunction with the

Unaddressed Mail Service .3 .5 No explosive substances or prescribed or dangerous or deleterious substances may be

lodged, except in accordance with the Australia Post Terms and Conditions .4 Lodgment4 .1 Australia Post is deemed to have accepted the lodgment only when:

4 .1 .1 the mailing statement is correctly receipted and stamped; and4 .1 .2 the information contained in the mailing statement has been verified .

4 .2 Australia Post reserves the right to check the contents of all lodgments at the time of lodgment or thereafter while the lodgment is in the possession of Australia Post to verify the information contained in the mailing statement .

5 Disclosure5 .1 The Mailer agrees that Australia Post may disclose the Mailer’s name and address to a

person to whom an article has been delivered upon the request of that person .6 Mailer’s Warranty6 .1 The Mailer warrants:

6 .1 .1 that it has complied with all laws and Regulations, both State and Federal, relating to the advertising material contained in the articles for delivery by Australia Post;

6 .1 .2 that the articles do not contain anything which is defamatory or offensive; and6 .1 .3 that the content of any advertising does not breach the copyright, trademark or

other intellectual property rights of any person .7 Delivery7 .1 Australia Post shall deliver Unaddressed Mail in the normal course of its business provided

always that:7 .1 .1 delivery of articles shall be made between Monday to Friday of the nominated

delivery week;7 .1 .2 delivery after the first week in December and before the first week of January is

not available unless otherwise agreed in writing by Australia Post;7 .1 .3 articles shall not be delivered to points displaying stickers or signs bearing the

words “no unaddressed advertising material” or other similar request unless they are community notices and their delivery is permitted by law

7 .1 .4 articles lodged pursuant to this agreement may be subject to further requirements published by Australia Post in relation to:

(i) the arrangement of articles so as to facilitate their delivery; (ii) notice periods for use of the service; and (ii) a prohibition of lodgment of articles for delivery generally, or in respect of

particular areas during a nominated period or periods . Appendix 5

24

7 .2 Where articles are lodged for delivery from more than one delivery office, the person lodging the articles may nominate the proportion of the total lodgment that is to be delivered from each office .

7 .3 Subject to clause 7 .1 and clause 7 .2, the articles shall be delivered as follows:7 .3 .1 where the number of articles lodged for points in an area equals the actual points,

one article shall be delivered to each point;7 .3 .2 where the number of articles lodged is less than the number of actual points,

Australia Post shall select the points to be serviced and deliver one article to each point selected; and

7 .3 .3 where the number of articles lodged exceeds the number of actual points, the excess shall be disposed of in any manner as Australia Post in its absolute discretion decides .

Provided however that Australia Post may in its discretion offer the service for delivery to some but not all of the points on such terms and conditions as it determines, including rates of postage

8 Rates and Charges8 .1 Payment of an amount for each of the articles in the lodgment, equal to the agreed

postage payable per item, shall be by money or charged to a charge account approved by Australia Post for the purpose .

9 Limitation of Liability Release and Indemnity9 .1 Australia Post is not liable for:

9 .1 .1 the injury, illness or death of any person, misdelivery, late delivery, or early delivery;9 .1 .2 damage to property, whether concealed or otherwise, including but not limited to

deterioration, contamination or evaporation of any article or thing; or9 .1 .3 any other loss or damage of any kind

however caused and whether direct or consequential, including, negligence or breach of contract by Australia Post, its employees, servants or agents, that arises in whole or in part from, or in connection with, any services provided by Australia Post .

9 .2 To the extent permissible by law, Australia Post expressly disclaims all conditions and warranties, express or implied in respect of the Service . Where the law precludes such exclusion and implies certain conditions and warranties into this agreement, the liability of Australia Post for breach of such condition or warranty shall be limited, at the option of Australia Post to either:9 .2 .1 supplying the service again; or9 .2 .2 payment of the cost of having the service supplied again, or the actual loss or

damage, whichever is the lesser .9 .3 Where Australia Post has agreed that the Mailer may use the service and the Mailer

fails to lodge articles in accordance with the agreed volume or geographical area and/or the lodgement conditions and notice requirements advised by Australia Post, the Mailer indemnifies and will keep indemnified, Australia Post for all loss and damage including loss of profit that Australia Post suffers as a result .

25

10 Force Majeure10 .1 Australia Post shall not be in default under the terms of this agreement nor liable for

failure to observe or perform in accordance with any provision of this agreement for any reason or cause which could not with reasonable diligence be controlled or prevented by it, including without limitation, war, insurrection, riot, civil commotion, strikes, lock-outs, labour or industrial disputes, acts of God, acts of Governments or flood, storm, tempest, power shortages or power failure, inability to obtain sufficient labour, raw materials, fuel or utilities . During the period of an incident or incidents of “Force Majeure” this agreement shall be suspended and delivery will recommence after the incident or incidents of “Force Majeure” end .

11 Merger11 .1 All the rights, immunities and limitations of liability in this Agreement shall continue to have

their full force and effect in all circumstances notwithstanding any breach of contract or of any conditions hereof by Australia Post .

12 Severance12 .1 All the terms and conditions of this agreement shall be severable and no provision

shall be affected by the invalidity of any other provision except to the extent that such invalidity also renders such other provisions invalid and in the event of the invalidity of any provisions, this agreement shall be interpreted and enforced as if the invalid provision was not contained in this agreement .

13 Variation13 .1 The terms and conditions of this agreement shall not be varied, waived or added to except

as agreed by the Mailer and Australia Post in writing and signed on their behalf .14 Notice14 .1 Any notice required to be served by or under these terms and conditions shall be

sufficiently given to the customer if left at or sent by post addressed to the customer at its last known or usual place of address and to Australia Post if sent by post to the appropriate State Administration at its current address .

15 Law15 .1 This agreement is governed by, and shall be construed in accordance with, the laws in

force in the State of Victoria and the courts and registries of courts in that State shall have jurisdiction in the event of a dispute .

16 Conditions of Carriage16 .1 This agreement shall not constitute or imply any agreement between Australia Post

and the customer (or any undertaking or obligation whatsoever on the part of Australia Post) with respect of the carriage of any postal article . The Australian Postal Corporation Act 1989, the Regulations and the Australia Post Terms and Conditions and other written instructions published by Australia Post shall apply to the carriage of articles issued pursuant to the service except to the extent that they are inconsistent with this agreement .

17 Whole of Agreement17 .1 Subject to clause 1 .1 this agreement contains the whole of the agreement between the

parties in relation the special service and any representation or warranty made by either party prior to entering into this Agreement shall have no force or effect unless otherwise stated herein . A

ppendix 5

26

APPendix 6 lArge volUMe lodgeMenTS

A6.1 introduction

This Appendix describes the preparation and presentation requirements for large volume Unaddressed Mail lodgements .

These Guidelines are to be used when the numbers of Unit Load Devices (ULDs) required for the lodgement exceed one per State .

ULDs are steel cage containers that have been designed to facilitate the processing and transportation of large quantities of mail . They can be obtained from Australia Post . Refer to Section 2 .5 .5 .

The presentation of large lodgements is based on a simplified application of the Print Post Sort Plan . Under the Print Post Sort Plan each postcode in Australia has been classified into a sorting division . Each sorting division has been allocated a Pre-Sort Indicator (PSI) number and has a list of postcodes that are covered in that region . More information on the Print Post Sort Plan can be found on Australia Post’s website at www .auspost .com .au/sortplans .

When unaddressed mail is organised by delivery centre, sort division and mail centre it can be processed more quickly .

A6.2 Sorting levels overview

There are four suggested levels of ULD sorting . Australia Post strongly recommends that the highest level of sorting is achieved for each lodgement .

Level Title Description

I Direct Delivery Centre ULD Contains mail trays destined for only (Highest level) one delivery office (e .g . Waterloo Delivery Facility) .

2 Single PSI Region ULD Contains mail trays all for delivery from different Delivery Offices that share the same single PSI .

3 Direct Mail Centre ULD Contains mail trays for delivery from different Delivery Offices for a particular Mail Centre .

4 State ULD Contains mail trays for delivery by (Lowest Level) a single State . No further sorting is required

http://www.auspost.com.au/sortplans

27

Regardless of the ULD sorting level, each mail tray is to consist of Unaddressed Mail articles for a single Delivery Office and should be presented according to the instructions in Section 2 .5 .

The Unaddressed Mail Booking Office can, on request, provide you with an Unaddressed Mail Lodgement Advice for your booking . The Lodgement Advice presents data summarised to PSI, Mail Centre and Delivery Office to coincide with the sorting levels .

▼ Example Lodgement Advice

207 SYDNEY WEST LF NSW M 2113 MACQUARIE CENTRE POST SHOP 174 2207 SYDNEY WEST LF NSW M 2122 MARSFIELD LPO 155 2207 SYDNEY WEST LF NSW M 2114 MEADOWBANK LPO 90 1207 SYDNEY WEST LF NSW M 2113 NORTH RYDE DC 1,977 20207 SYDNEY WEST LF NSW M 2113 NORTH RYDE LPO 131 2207 SYDNEY WEST LF NSW M 2150 PARRAMATTA DC 1,792 18207 SYDNEY WEST LF NSW M 2150 PARRAMATTA WESTFIELD POST SHOP 59 1207 SYDNEY WEST LF NSW M 2112 PUTNEY LPO 160 2207 SYDNEY WEST LF NSW M 2073 PYMBLE BC 303 4

UM Lodgement Advice forUNIVERSAL ANIMAL HOSPITAL

Lodgement Date: 03/10/2008Lodgement Office: ALEXANDRIA BCPublication: UAH AppealBooking Advice Code: EAST- 0001Delivery Dates: 17/03/2008 -21/03/2008No of Articles: 100,000Article Type: Small Letter up to 50gRate Per Article: $0.1280Total: $12,800.000Charge Category: IntraStateUDS Co-ordinator: John Smith 9999 9999Article Weight (grams): 50No. of Articles per Bundle: 100

PSI MAIL CENTRE STATE REGION POSTCODE DELIVERYOFFICE QUANTITY BUNDLES208 SYDNEY WEST LF NSW M 2044 ST PETERS DC 1,603 17208 SYDNEY WEST LF NSW M 2020 SYD INTERNATIONAL AIRPORT LPO 113 2208 SYDNEY WEST LF NSW M 2017 WATERLOO 027 DF 3,814 39208 SYDNEY WEST LF NSW M 2025 WOOLLAHRA POST SHOP 293 3207 SYDNEY WEST LF NSW M 2077 ASQUITH LPO 167 2207 SYDNEY WEST LF NSW M 2141 BERALA LPO 42 1207 SYDNEY WEST LF NSW M 2134 BURWOOD NORTH LPO 222 3207 SYDNEY WEST LF NSW M 2118 CARLINGFORD LPO 573 6207 SYDNEY WEST LF NSW M 2137 CONCORD POST SHOP 284 3207 SYDNEY WEST LF NSW M 2138 CONCORD WEST LPO 215 3207 SYDNEY WEST LF NSW M 2112 DENISTONE EAST LPO 44 1207 SYDNEY WEST LF NSW M 2122 EASTWOOD POST SHOP 251 3207 SYDNEY WEST LF NSW M 2121 EPPING POST SHOP 393 4207 SYDNEY WEST LF NSW M 2072 GORDON POST SHOP 238 3207 SYDNEY WEST LF NSW M 2150 HARRIS PARK LPO 114 2207 SYDNEY WEST LF NSW M 2140 HOMEBUSH SOUTH LPO 147 2207 SYDNEY WEST LF NSW M 2140 HOMEBUSH WEST LPO 77 1207 SYDNEY WEST LF NSW M 2071 KILLARA LPO 293 3207 SYDNEY WEST LF NSW M 2118 KINGSDENE LPO 41 1207 SYDNEY WEST LF NSW M 2141 LIDCOMBE DC 2,303 24

A6.3 Brickstacking

Brickstacking is where bundles of large letter sized articles are securely strapped and placed directly in ULDs . Brickstacking for Unaddressed Mail articles requires the written approval of Australia Post prior to lodgement . You should contact the Unaddressed Mail Booking Office in your State as soon as possible to obtain approval . The booking office will supply you with documentation that explains the required presentation standards for brickstacking . A

ppendix 6

28

A6.4 Uld labels

Each ULD requires a ULD label (minimum label size 135 x 90mm) .

Australia Post does not provide preprinted ULD labels so customers will need to design their own . The design shown below is the recommended layout of a ULD label for Unaddressed Mail . The size and position of the label elements reflect their importance for efficient processing .

▼ Recommended layout of a ULD Label (not shown actual size)Direct Delivery Centre ULD - All for:

PSI #

Lodged by:

Lodgement Date:

Gross Weight

Delivery Week Commencing:

Kgs

New South WalesWaterloo DFUnaddressed Mail

NSW

208

DEF Mailing House

10/03/2008 17/03/2008Monday

5124

5

7

8

6

9

1

2

3

ESTIMATE

Min. 135mm

Min.90mm

1 Sortation Level

The level to which the ULD has been sorted . The label shown has been sorted as a Direct Delivery Centre ULD (Level 1) .

2 State

The destination state for the ULD . In this case all the trays are being sent to NSW .

3 Destination

The postal facility that the ULD is being sent to . For the label shown, the destination is the Waterloo Delivery Facility in NSW .

4 ULD Type

Identifies that the ULD contains Unaddressed Mail so that it can be processed in the correct manner .

5 PSI Number

The PSI sort division/s contained within the ULD .

29

6 Gross Weight

The gross weight of the ULD (including the ULD itself) .

If you do not have suitable weighing equipment available then you should make an estimate that includes the weight of the ULD (approx . 100kg), the mail trays and the articles themselves . Estimated weights should be identified with the word ESTIMATE written directly under the weight (as shown) .

7 Lodged By

The name of the organisation that actually lodged the articles with Australia Post . For example if DEF Mailing House lodged brochures for JKL Stores then “DEF Mailing House” would be shown on the label .

8 Lodgement Date

It is critical that large lodgements of Unaddressed Mail are lodged on the nominated date .

9 Delivery Week Commencing

Monday of the week in which delivery is scheduled to commence .

A6.5 Uld fill levels

A6.5.1 Maximum Fill Levels

The maximum gross weight is 600kg . The weight of the ULD itself is around 100kg so therefore the contents should weigh less than 500kg .

ULDs will often exceed the maximum weight limit before they are completely full .

A6.5.2 Minimum Fill Levels for a Sorting Levels 1 to 3

Intrastate ULDs should be at least half full, and interstate ULDs should be at least three quarters full, as detailed in the following table .

Intrastate ULD Interstate ULD

Small Trays (8 trays per layer) 24 trays (3 layers) 36 trays (4 .5 layers)

Large Trays (6 trays per layer) 12 trays (2 layers) 15 trays (2 .5 layers)

A6.5.3 Minimum Fill Levels for a Sorting Level 4 (State ULD)

There is no recommended minimum fill requirement for State ULDs so they should be filled to as close to capacity as is practical within the maximum weight .

Appendix 6

30

A6.6 level 1 Sorting – direct delivery Centre Uld

A Direct Delivery Centre ULD contains mail trays destined for only one delivery office .

Australia Post recommends that mail tray lids/sleeves are not used for Direct Delivery Centre ULDs .

In this example, all the mail trays containing Unaddressed Mail articles for each delivery office and postcode are for delivery from the Waterloo Delivery Facility .

The ULD is labelled and sent directly to the Waterloo Delivery Facility .

▼ Example Direct Delivery Centre ULD for Waterloo Delivery Facility

250

▼ Example Level 1 Direct Delivery Centre ULD LabelDirect Delivery Centre ULD - All for:

PSI #

Lodged by:

Lodgement Date:

Gross Weight


Kgs

New South WalesWaterloo DFUnaddressed Mail

NSW

208

DEF Mailing House

10/03/2008 17/03/2008Monday

512

31

A6.7 level 2 Sorting – Single PSi region Uld

A Single PSI Region ULD contains mail trays for delivery from different Delivery Offices that share the same single PSI .

Australia Post recommends that mail tray lids/sleeves are used .

Ideally mail trays should be arranged so that the mail trays for a particular Delivery Office form a complete layer . These layers should be separated from the rest of the ULD using an approved separator such as cardboard .

All Delivery Offices in the ULD must have the same Pre-Sort Indicator number.

In this example, the ULD is labelled and sent directly to the Sydney West Letters Facility .

▼ Example Single PSI Region ULD for PSI 206

Separator between layersfor each Delivery Office

280

150

▼ Example Level 2 Single PSI Region ULD labelSingle PSI Region ULD - All for:

PSI #

Lodged by:

Lodgement Date:

Gross Weight


Kgs

New South WalesSydney West LFUnaddressed Mail

NSW

206

DEF Mailing House

10/03/2008 17/03/2008Monday

315

Appendix 6

32

A6.8 level 3 Sorting – direct Mail Centre Uld

A Direct Mail Centre ULD contains mail trays for delivery from different Delivery Offices for a particular Mail Centre .


Ideally mail trays should be arranged so that the mail trays for a particular PSI Region form a complete layer . Each PSI is separated from the other PSI using an approved separator such as cardboard .

In this example, all the trays contain Unaddressed Mail articles for PreSort Indicator Numbers 206, 207 and 208 – for delivery from (206) St Leonards Delivery Facility; (207) North Ryde Delivery Centre; and (208) Waterloo Delivery Facility .

The ULD is labelled and sent directly to the Sydney West Letters Facility .

▼ Example Direct Mail Centre ULD for Sydney West LF

Separators between layersfor each Delivery Office

175

150

150

▼ Example Level 3 Direct Mail Centre ULD LabelDelivery Mail Centre ULD - All for:

PSI #

Lodged by:

Lodgement Date:

Gross Weight


Kgs

New South WalesSydney West LFUnaddressed Mail

NSW

206, 207, 208

DEF Mailing House

10/03/2008 17/03/2008Monday

549

33

A6.9 level 4 Sorting – State Uld

A State ULD contains mail trays for delivery by a single State . No further sorting is required .


In this example, all the trays contain Unaddressed Mail articles for PreSort Indicator Numbers 198, 206, 207, 208, 258 and 294 – for delivery from (198) Junee Delivery Centre; (206) Frenchs Forest Delivery Facility; (207) North Ryde Delivery Centre; (208) Waterloo Delivery Facility; (258) Bathurst Delivery Centre; and (294) Byron Bay Delivery Centre .

The ULD is labelled and sent directly to New South Wales .

▼ Example State ULD for New South Wales

100

150

150

175

100

100

▼ Example Level 4 State ULD LabelState ULD - All for:

PSI #

Lodged by:

Lodgement Date:

Gross Weight


Kgs

New South WalesUnaddressed Mail

198, 206, 207, 208, 258, 294

DEF Mailing House

10/03/2008 17/03/2008Monday

489

Appendix 6

34

APPendix 7 gloSSArY of TerMS

Advertising Delivery PointsUnaddressed Mail articles can be delivered to all private and business delivery points that do not bear the message NO UNADDRESSED ADVERTISING MATERIAL or similar words . Most Unaddressed Mail customers send their campaigns to advertising delivery points .

Community NoticesArticles lodged by or under the authority of Local, State or Federal government or their agencies, political organisations, religious or educational institutions, or charitable bodies (including benevolent and welfare societies) .

InterstateArticles lodged in one State and delivered in another State . For example the articles are lodged in New South Wales and delivered in South Australia .

IntrastateArticles lodged and delivered in the same State . For example the articles are lodged in Queensland and delivered in Queensland .

Large LettersLetters up to 250g, no larger than 260mm x 360mm and no thicker than 20mm . Rectangular in shape .

Physically OffensiveIn the reasonable opinion of Australia Post offensive to the physical senses or sensibilities, and includes an article which by reason of its character, quality or condition is, or in the reasonable opinion of Australia Post is likely to be, offensive .

Pre-Sort Indicator (PSI)Under the Print Post Sort Plan each postcode in Australia has been classified into a sorting division with an associated Pre-Sort Indicator (PSI) number . Each PSI sorting division has a list of postcodes that are covered in that region .

Regular ServiceThe regular service applies when a customer chooses to target all private and/or all business delivery points in the chosen localities .

Australia Post will deliver to all available street, PO Boxes, counter mail and roadside delivery points .

35

Select ServiceThe select service applies when a customer chooses to target less than all private and/or less than all business delivery points in a locality .

Customers may request partial delivery to any of the delivery channels of street, PO Boxes, counter mail and roadside delivery points .

Small LettersLetters up to 100g, no smaller than 88mm x 138mm, no larger than 130mm x 240mm, and no thicker than 5mm . Rectangular in shape .

Total Delivery PointsArticles are delivered to all private and business delivery points in the nominated area (including those with “No Unaddressed Advertising Material” signs) . Only qualified government, political, religious, educational and charitable organisations can access the total delivery points for their campaigns .

Unit Load Devices (ULD)A steel cage container that has been designed to facilitate the processing and transportation of large quantities of mail . They can be obtained from Australia Post for large lodgements .

Appendix 7

36

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37

G&M4401 10 9 8 7 6 5 4 3 2 1

ConTACTS for UnAddreSSed MAil enqUirieS

new South Wales / ACT

Australia Post Unaddressed Mail Coordination Team Ground Floor, 219–241 Cleveland Street STRAWBERRY HILLS NSW 1420

Ph 02 9202 6777 Fax 02 9202 6157 Email: NSWUDSCBU@auspost .com .au

victoria

Australia Post Unaddressed Mail Coordination Team PO Box 5272 MOUNT WAVERLEY VIC 3149

Ph 03 8847 9497 Fax 03 8847 9333 Email: vic .postdirect@auspost .com .au

queensland

Australia Post Unaddressed Mail Coordination Team GPO Box 6111 BRISBANE QLD 4001

Ph 13 11 18 Fax 07 3109 5910 Email: uds .qld@auspost .com .au

South Australia / nT

Australia Post Unaddressed Mail Coordination Team GPO Box 4556 ADELAIDE SA 5001

Ph 13 11 18 Fax 08 8402 6218 Email: sasales@auspost .com .au

Western Australia

Australia Post Unaddressed Mail Coordination Team GPO Box 9000 PERTH WA 6848

Ph 08 6217 2972 Fax 08 9237 5201 Email: wa .uds@auspost .com .au

Tasmania

Australia Post Unaddressed Mail Coordination Team GPO Box 4000 HOBART TAS 7001

Ph 13 13 18 Fax 03 6236 3599 Email: tas .uds@auspost .com .au

Australia Post website

www .auspost .com .au/unaddressed

mailto:[email protected]






http://www.auspost.com.au/unaddressed

8839120 Sep 2008 ABN 28 864 970 579

Australia Post Unaddressed Mail Service Guide

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