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2020AustralasianReporting Awards Handbook

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About the ARA

In 1950 a group of leading business people established awards for excellence in preparing annual reports to improve the standards of financial reporting and communicating with stakeholders in Australia. These Awards, now known as the Australasian Reporting Awards, have been presented each year for 70 years.The Awards are administered by Australasian Reporting Awards Limited, an independent not-for-profit organisation run by volunteer professionals from the business, government and not-for profit sectors who are concerned with the quality of financial and business reporting.

The Awards provide all organisations that produce an annual report an opportunity to benchmark their report against the ARA criteria which are based on world best practice. In the General Award, Gold, Silver and Bronze Awards are presented to recognise the achievement of a high standard.

Competitive Special Awards are presented in specific areas of reporting such as Work Health & Safety and Governance, and for Integrated Reporting, Online Reporting and Communication. A new Award for Best Cover Design introduced in 2018 was offered again in 2020 and will be available in 2021.

In the 2019 Awards the Sustainability Reporting Award was changed to a graduated award with Gold, Silver, Bronze and Nil Awards to benchmark the extent to which reports satisfied the ARA criteria, and Sustainability Report of the Year Awards were made in the private sector and the public plus NFP sectors. From 2020 the private, public and NFP sectors have been merged and there will be only one Sustainability Report of the Year Award.

The ARA contributes to ongoing improvement in the quality of reporting by:

• Preparing and widely distributing criteria based on world best practice as guidelines for preparing an annual report;

• Conducting an annual seminar on reporting;

• Recognising excellence in reporting with Gold Silver and Bronze Awards; and

• Providing constructive feedback to organisations that enter the Awards.

CHAIR’S MESSAGE 2

REPORT FROM CHAIR AWARDS COMMITTEE 3

ARA OBJECTIVES 3

BOARD OF DIRECTORS 4

ARA COORDINATORS 6

REPORT OF THE YEAR 8

SUSTAINABILITY REPORTING 10

CHAIR’S COMMENDATION 12

BEST FIRST TIME ENTRY 13

WORK HEALTH AND SAFETY REPORTING AWARD 14

INTEGRATED REPORTING AWARD 15

ONLINE REPORTING AWARD 16

GOVERNANCE REPORTING AWARD 17

COMMUNICATION AWARD 18

BEST COVER DESIGN AWARD 19

2020 GOLD AWARD RECIPIENTS 20

SILVER AWARD RECIPIENTS 33

BRONZE AWARD RECIPIENTS 34

SPECIAL AWARD WINNERS AND FINALISTS 35

2020 COORDINATORS AND ADJUDICATORS 36

2021 DATES FOR DIARY

Contents

12020 ARA AWARDS

This is the 70th year of the ARA Awards and the first year ARA has not been able to hold an Awards Presentation Dinner to acknowledge and congratulate Award recipients on their success. Instead, we did some pioneering

work to provide an online 2020 Awards Results Announcement ‘event’ to recognise the winners.

Given the disruptions and uncertainties we have all experienced this year, this virtual results announcement was a special occasion to both congratulate the Award recipients, and celebrate the value, longevity and resilience of the Australasian Reporting Awards.

We look forward to celebrating 70 years of annual ARA Awards and excellence in reporting in person at the 2021 ARA Awards Presentation Dinner to be held at the Sheraton Grand Sydney Hyde Park on 30 August 2021.

The ongoing success of the ARA Awards process rests on entrants’ appreciation of the value of the benchmarking feedback the ARA provides. The increasing number of entries from countries other than Australia and New Zealand indicates this appreciation is spreading. This year, to ensure ARA can continue to maintain its high standards we carried out a thorough review of the ARA criteria and published a practical guide to preparing an annual report.

I wish to thank my co-directors for their significant contributions to the Awards process - Ray Lane, Stephen Varady, Linda Stoneman, Sylvia Bell and Andrew Crawford – and to welcome two new directors, Dr Maria Balatbat and Belinda Dimovski. I also thank all the ARA Coordinators and Adjudicators who make enormous voluntary contributions of their time and expertise to judging the reports. We are very fortunate that many of them have been involved in conducting the rigorous ARA process for many years.

I gratefully acknowledge the support ARA receives from its sponsors and supporters.

But the Awards are really all about the entrants. Many organisations enter every year to check on the standard of their reporting – and some only occasionally. No matter how the ARA Awards work for you, we appreciate your interest in high quality reporting.

We congratulate everyone who entered the 2020 ARA Awards, particularly those who had the courage to submit their reports for the first time.

We look forward to congratulating you in person next year.

Suresh CuganesanChair, Australasian Reporting Awards

“ This year, to ensure ARA can continue to maintain its high standards, we carried out a thorough review of the ARA criteria and published a practical ‘how-to’ guide to preparing an annual report.”

Chair’s Message

2 2020 ARA AWARDS

The 2020 ARA Awards attracted a larger than usual number of entrants and there were increased entries

from countries outside Australia and New Zealand, particularly from Hong Kong. The entrants in the 2020 ARA Awards were a very diverse group of organisations in terms of their geographical origin, and industry sector.

Overall the quality of reporting was very high. This led to a record number of 69 organisations being selected to receive a Gold Award. Five of these organisations were selected for a further intensive review to select the 2020 ARA Report of the Year.

The Finalists for the 2020 Report of the Year are Cahya Mata Sarawak Berhad; Logan City Council; Marlborough Lines Limited; Sanford Limited and Wesfarmers Limited. They are from Malaysia Australia, and New Zealand and represent the infrastructure, logistics and transport; local government; primary industry; property and construction; and retail sectors. They fully reflect the diversity of the 2020 entrants.

Despite their obvious differences the Finalists all achieved an outstanding high standard in annual reporting. Each organisation was committed to providing a report that responded to its stakeholders’ needs and their disclosures were open, honest, and genuine.

In a world where trust in large corporations and government agencies is diminishing, I believe integrity, transparency and balance in reporting are key to rebuilding trust.

REPORT from the Chair of theARA Awards Committee

The 2020 ARA Report of the Year Award was won by Logan City Council which has entered the Awards for many years and steadily improved from one year to the next. Such improvement is only achieved with a genuine desire to do better and by having a long-term commitment.

During the reporting year, Logan City Council emerged from a particularly challenging and difficult situation. The open and honest way in which they reported on how they faced the challenges helped them to achieve the distinction of Report of the Year.

It is important to note here that the Australasian Reporting Awards do not benchmark or judge the performance or behaviour of an organisation, but rather how the performance and behaviour of the organisation have been reported.

I congratulate all entrants in the 2020 ARA Awards for seizing the opportunity to learn about the quality of their reporting by submitting their reports for assessment.

I encourage you to have a feedback session with an ARA Adjudicator to complete the process.

I look forward to seeing your reports next year.

Stephen Varady CSMChair, ARA Award Committee

1To improve the quality of annual,

sustainability and integrated reporting by organisations in Australia, New Zealand and other countries in the Asia-Pacific Region and beyond.

2To raise awareness among

the leaders and managers of organisations of the need for complete, open, honest, transparent and timely disclosure of information to stakeholders.

3To enable private sector, public sector

and not-for-profit organisations to be highly effective in communicating financial, business and sustainability-related information.

4To create greater community

understanding of the purposes of organisations, about how they operate and the results they achieve.

5To create greater community

awareness of valid and objective measures of organisational performance, and greater understanding of the results an organisation has achieved.

OBJECTIVES

32020 ARA AWARDS

ARA Board of Directors

Suresh Cuganesan is a Professor and Associate Dean at the University of Sydney Business School.

His research focuses on the areas of strategy execution, leading change and governance. His area of focus is on how public and private sector enterprises can improve their achievement of policy and strategic goals through being better aligned, collaborative and innovative. Suresh worked in institutional banking and management consulting prior to joining academia. He has also advised and provided executive training for organisations in financial services, retail, energy, law enforcement, transport, government and recruitment services. He joined the ARA board in 2015 and was appointed Chair from July 2016.

Suresh Cuganesan BComm (Hons) MComm(Hons) PhD FCPAChair

Ray Lane BComm MPA FIPAA FAIDC MIIACompany Secretary and Board Secretary

Ray Lane is the principal of Ray Lane Consulting which specialises in analysing service delivery performance, organisational and management enhancement, risk management and reporting frameworks. During his extensive career in state and local government he held senior administrative positions covering stakeholder engagement, policy development, strategic and operational planning; performance review and evaluation; and development of governance frameworks. Ray is committed to a professional public sector and held the position of National Secretary for the Institute of Public Administration Australia for thirteen years. Ray became an ARA Adjudicator in 2007 and Coordinator in 2009. He joined the ARA Board in 2014 and is Company and Board Secretary.

Stephen Varady CSM MAPublicSectLead GCertPubSecMgmtChair of Awards Committee

Stephen Varady is respected nationally within the corporate governance industry as a facilitator, public speaker and an authority in performance reporting. Stephen is considered to be very knowledgeable in the field of annual reporting and has provided guidance and advice to a great many organisations across Australia and New Zealand. Stephen became an ARA Adjudicator in 2008, a Coordinator in 2012 and joined the ARA Board in 2015.

Linda Stoneman MBA MAICDDirector

Linda Stoneman is an experienced consultant and facilitator in corporate and business planning and performance reporting in the government and not for profit sectors. She has 20 years’ experience in metropolitan and regional local government and led the corporate planning and performance branch at Melbourne City Council for 12 years. Linda also has strong experience in the health sector, having worked to establish one of sixty-one primary health organisations funded under a nationwide federal health reform program. Linda became an ARA Adjudicator in 2012 and joined the ARA Board in 2015.

4 2020 ARA AWARDS

Maria Balatbat BSc MCom PhD FCPA CADirector

Maria Balatbat is a Senior Lecturer at the School of Accounting and Joint Director for the Centre for Energy and Environmental Markets at the University of New South Wales Business School. Maria specialises in corporate reporting including sustainability and integrated reporting, and environmental accounting. Prior to her academic career, she worked as a consultant and auditor in Big 4 accounting firms in the US and Asia. Maria is a member of CPA Australia’s NSW Divisional Council. She joined the ARA board in September 2019.

Belinda Dimovski Director

Belinda Dimovski has led customer-centred business transformations for more than 15 years across telecommunications, pharma, health and not-for-profit organisations. She is currently Director of Engagement and Support at Australian Red Cross responsible for marketing and communications including: digital, media and PR, and customer experience. She is also on the board of OBS Capital and Bendigo Bank Homebush; co-chair of CX Collectiv; and a member of the Governance sub-committee of the Society of Women Leaders.

Andrew Crawford FAICD FCA FCPA MACS CPDirector

Andrew Crawford is a senior consultant, a non executive director and a casual academic working with several Universities, Colleges and health organisations in Australia. Andrew specialises in the areas of strategy execution, project management, IT, HR and performance measurement. Andrew has worked in international banking, insurance and wealth management, emergency services and management consulting prior to his current career. Andrew became an ARA Adjudicator in 2009 and a Coordinator in 2013. He joined the ARA Board in 2018.

Sylvia Bell BSc MA(Comms) GAICD FPRIA FIMLDirector

Sylvia Bell is a corporate and communications executive with expertise across stakeholder engagement, media and public affairs, issues management, change communications, strategy development and governance. She has extensive experience in health, research, environment and media organisations in both the government and private sectors. Sylvia was National President of the Public Relations Institute of Australia in 2018 and 2019. Previously as Chief Judge she revamped the Institute’s Golden Target Awards for Excellence. She became an ARA Adjudicator in 2017 and joined the ARA Board in 2018.

52020 ARA AWARDS

General Award Coordinators

2020 ARA COORDINATORS

Stephen Varady CSM ARA DirectorChair of the Awards Committee Public Administration – Federal & International Sectors

After 27 years in the Australian Army Stephen spent 11 years with the Gold Coast City Council working in corporate governance and performance. He is experienced in performance reporting and has provided advice and guidance to many organisations. He became an ARA adjudicator in 2008 and a Coordinator in 2012.

Hendrik Lianto Health & Medical SectorHendrik started his career in accounting and finance with the Audit Office of NSW and has since specialised in financial reporting and analysis in the public sector. His areas of expertise include process improvement, financial reporting, financial modelling and performance measurement. He became an ARA Coordinator in 2018.

James HartiganPublic Administration - State Government Sector

James has 17 years’ experience in performance reporting and analysis with various state government departments and agencies. He is currently a Business Performance Analyst with Nillumbik Shire Council in Victoria. He likes reports to tell a story about how the organisation is contributing to the community and its stakeholders.

Alan Colegate Resources & Mining Communications & IT and Retail Sectors

Alan is responsible for corporate strategic planning and overseeing timely, customer-centred communications for Main Roads WA. He has developed the Main Roads annual report since 2006. He represents Australia and New Zealand on the World Road Association Committee on Performance of Road and Transport Administrations.

Andrew Crawford ARA DirectorCommunity & Welfare Sector

Andrew has been a director in the not for profit sector for more than 30 years. He is passionate about good governance and reporting to maintain community confidence and trust. Over the past ten years he has formed several discussion forums involving GIA, CPA, CA and Law Society members to help NFPs to thrive.

Ray Lane ARA DirectorPublic Administration - Local Government Sector

Ray is an independent consultant specialising in organisational and board governance; performance analysis, management and auditing; and risk management. He has had extensive experience in small and large local authorities and the Queensland State Government. He has served on not-for-profit boards for more than 25 years. .

Barbara Palframan Smith Infrastructure, Logistics & Transport and Manufacturing Sectors

Barbara specialises in financial, corporate and change communication across a range of private and government sectors. She has won international awards for annual reports. She has lectured in public relations and is involved in executive training. She is a former president of IABC (NSW). She became an ARA Coordinator in 2015.

Moya Pennell Education & Research, Primary Industry and Property Sectors

Moya is a journalist and is experienced in media, marketing, public relations and corporate communications including planning, researching and writing award-winning annual reports. Her particular interests include governance and risk management. She is a Director of Carers Queensland Ltd.

6 2020 ARA AWARDS

Sustainability Reporting Award Coordinator

2020 ARA COORDINATORS

Special Award Coordinators

Phil Hughes ARA Director

Phil has a broad background in economics and policy, and works in strategy development, policy analysis, program evaluation and corporate reporting. As an independent consultant he provides a range of advisory services to the public and private sectors.

Stephen HorneGovernance ReportingStephen had a 38-year career in the NSW public sector. His executive roles included Assistant Auditor-General for NSW looking after performance audits. Since 2015 he has become a specialist adviser, consultant and trainer. He is an independent member of 15 state and local government audit and risk committees across NSW and Victoria.

Brian Mahoney Communication Brian spent several years as a senior financial journalist before becoming a public relations consultant. For more than 30 years he has been a director of the Financial and Corporate Relations consultancy (FCR). He is a former President of the PRIA in NSW. He has been coordinator of the Communication Award since 2009.

Arthur Delbridge AM Work Health & Safety ReportingSince joining ARA as an adjudicator in the nineties Arthur has been Chair of the Awards Committee and Chair of ARA. He introduced many of the ARA Special Awards. In 2007 he was appointed a Member of the Order of Australia for ‘services to business and commerce, particularly in the areas of Public Relations and Annual Reporting’.

Dr Ron Knight Online Reporting After completing an MBA Ron transitioned from early careers in science, research management and energy policy to consulting on corporate communication and marketing for hi-tech organisations. He is a former Australian diplomat and has represented Australia in international negotiations. He has been involved in the operations of ARA for 20 years.

Phil Sloane Integrated Reporting Phil has more than 18 years’ experience in the responsible investment industry. He is responsible for coordinating ISS CAER’s research and providing clients with advice and support for ISS ESG’s products and services. He is particularly interested in sustainability and integrated reporting. He became an ARA Coordinator in 2018.

72020 ARA AWARDS

Each year the ARA awards presentation event culminates with the announcement of the Finalists and then the Winner of the Report of the Year.

The Finalists for the 2020 Report of the Year Award were selected from among the 69 organisations that achieved a Gold Award in 2020. The Finalists’ reports were subjected to further intensive review by members of the ARA Awards Committee which led eventually to the selection of an outright Winner. Each year this is a very close contest . . . and this year was no exception.

FINALISTS

2020 Report OF THE YEAR AWARD

Logan City Council Sanford Limited

Cahya Mata Sarawak Berhad

Marlborough Lines Limited

Wesfarmers Limited.

8 2020 ARA AWARDS

WINNER LOGAN CITY COUNCIL

The judges said . . .

Logan City Council is responsible for a 958 square kilometre area in South East Queensland located between Brisbane and the Gold Cost. It has a population of more than 330,000 which has a high level of cultural diversity.

The Logan City Council annual report fully embraced the revised ARA criteria and showed the level of disclosure required to meet the increasing public standards following the Banking and Finance Royal Commission. It openly and honestly disclosed how the Council overcame a politically and administratively difficult situation which engulfed the Council during the reporting period.

92020 ARA AWARDS

This Award was first introduced in 1997 as the Environmental Reporting Award and was changed in 2005 to the Sustainability Reporting Award to recognise the broader focus of sustainability reporting. In 2019 this Award was changed to a graduated award with Gold, Silver, Bronze and Nil Awards to benchmark the quality of sustainability reporting, and a Sustainability Report of the Year was introduced for the private and public sectors. From 2020 there will be only one Sustainability Report of the Year.

NOVA FUSION IS A MAJOR SPONSOR OF THE ARA AND SPONSOR OF THIS AWARD

Sustainability Reporting Award

Results of the 2020 Sustainability Reporting Award

SUSTAINABILITY REPORT OF THE YEAR

FINALISTS

GOLD AWARDS• CLP HOLDINGS LIMITED • BINGO INDUSTRIES• SANFORD LIMITED• SUNCORP GROUP

SILVER AWARDS• COLES GROUP LIMITED• DEXUS• FORTESCUE METALS GROUP LTD• MALAYAN BANKING BERHAD• MERIDIAN ENERGY LIMITED• NATIONAL AUSTRALIA BANK• RAVENSDOWN• SARAWAK ENERGY BERHAD• SKYCITY ENTERTAINMENT GROUP• TRANSURBAN• WATERCARE SERVICES LIMITED• YARRA VALLEY WATER

BRONZE AWARDS• AUSTRALIAN ETHICAL• BEGA CHEESE LIMITED• BLACKMORES GROUP• BORAL LIMITED• DOWNER EDI LIMITED• IGO LIMITED• BUREAU OF METEOROLOGY• MAIN ROADS WESTERN AUSTRALIA

CLP Holdings Limited Bingo Industries Sanford Limited Suncorp Group

10 2020 ARA AWARDS

WINNER

The judges said . . .

This is a high-quality sustainability report based on material topics and well-supported by ESG disclosures. It includes a detailed description of the materiality assessment process (with consideration of drivers and megatrends) and a good overview of stakeholder interests, channels and responses.

CLP HOLDING LIMITED

112020 ARA AWARDS

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The Chair’s Commendation was introduced in 2017 to acknowledge organisations that have demonstrated a long-term commitment to excellence in reporting. To be eligible for this Award an organisation must achieve ten consecutive Gold Awards. ARA believes the regular independent benchmarking obtained by entering successive ARA Awards makes organisations better able to adapt to changing internal circumstances and regulatory requirements and maintain a continuing high standard in reporting to their stakeholders and meeting stakeholder expectations.Three organisations achieved their tenth consecutive Gold Award in the 2020 ARA Awards: City of Ryde Council, Judicial Commission of NSW and Marlborough Lines Limited.

CHAIR’S Commendation

Marlborough Lines LimitedJudicial Commission of NSWCity of Ryde Council

The Judicial Commission of NSW and Marlborough Lines Limited are in addition to City of Ryde Council that was recognised in the 2020 Awards Presentation Video. The three Awards will be presented at the ARA Awards Presentation Dinner in 2021.

12 2020 ARA AWARDS

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This is the 22nd year that the Award for the Best First Time Entry has been presented since it was introduced in 1999. ARA is pleased that 49 organisations entered the Awards for the first time this year. All of these entrants are to be commended for submitting their reports for critical benchmarking assessment. In addition to the Australian first-time entrants (28) there were first time entrants from Hong Kong (8), Indonesia (1), Malaysia (3) and New Zealand (9). The increasing number of new entries from our neighbour countries in the Asia-Pacific region reflects growing interest in the rigorous ARA assessment process and the opportunity to obtain constructive feedback. In 2014 CLP Holdings was the First Time Entrant to receive a Gold Award. Each year since then the winner of the Best First Time Entry Award achieved a Gold Award.

The judges said . . .

This is an engaging report full of useful information. It communicates effectively on how the company performed and where it fits-in in its operating environment. The performance review, and the governance and risk disclosure sections, are excellent. The easy to read text is well-supported by good graphs and tables.

FIRST TIME ENTRY Best CLP HOLDINGS IS A MAJOR SPONSOR OF THE ARA AND SPONSOR OF THIS AWARD.

This year Lotte Chemical Titan Holdings Berhad from Malaysia has received this Award. Lotte Chemical Titan Holdings Berhad was the only 2020 First Time Entrant to achieve a Gold Award.

132020 ARA AWARDS

Safe Work Australia congratulates

Marlborough Lines LimitedWork Health and Safety Reporting Award

WINNERSafe Work Australia is proud to sponsor the Work Health and Safety Reporting Award.

swa.gov.au

@safe_work_aus

/SafeWorkAus

Safe Work Australia

This Award was introduced in 2000 to recognise excellence in reporting on actual performance and new initiatives taken to improve health and safety in the workplace.

SAFE WORK AUSTRALIA IS A MAJOR SPONSOR OF THE ARA AND SPONSOR OF THIS AWARD

Work Health & Safety Reporting Award

FINALISTS• Main Roads Western Australia • Marlborough Lines Limited

WINNERMarlborough Lines Limited

The judges said . . .

This report demonstrates directors’ and management’s strong commitment to the welfare of their workforce. It states “health and safety is the first consideration in all we do”. Work, health and safety achievements and the contributions the workforce made to do it are detailed throughout the report.

Safe Work Australia congratulates

Marlborough Lines LimitedWork Health and Safety Reporting Award

WINNERSafe Work Australia is proud to sponsor the Work Health and Safety Reporting Award.

swa.gov.au

@safe_work_aus

/SafeWorkAus

Safe Work Australia

14 2020 ARA AWARDS

From 2010 there has been growing interest and increased activity around the world in integrating the reporting of financial performance with other information such as strategies, governance, prospects and risks to enable organisations to better communicate about their ability to create value in the future. ARA introduced a Special Award for Integrated Reporting in 2013 to support this international initiative and to contribute to the evolutionary process.NOVA FUSION IS A MAJOR SPONSOR OF THE

ARA AND SPONSOR OF THIS AWARD

IntegratedReporting Award

FINALISTS• CPA Australia• AGL Energy• Dexus• Sanford• VicSuper

WINNERCPA Australia

The judges said . . .

CPA took a major step forward this year in terms of the reliability and completeness of its integrated report. The report includes a Board statement acknowledging responsibility for it and a limited assurance report confirming it was prepared in accordance with the Content Elements of the Integrated Reporting Framework.

152020 ARA AWARDS

THIS AWARD WAS INTRODUCED IN 2008 TO RECOGNISE EXCELLENCE IN REPORTING ONLINE.The Award acknowledges the special nature of the digital medium and the opportunities it presents to facilitate navigation through an annual report and enhance the presentation of information on-screen to attract, engage and effectively inform the reader.

Online Reporting Award

FINALISTS – PRIVATE SECTOR • AGL Energy • CLP Holdings Limited

WINNER CLP Holdings Limited

The judges said . . .

This compact report provides easy access to exctensive information about a company focussed on transitioning from coal to other energy sources to generate electricity. It provides an excellent overview of the strategy and planning for the whole organisation and the performance of its different parts.

FINALISTS – PUBLIC SECTOR • Audit Office of New South Wales• Glen Eira City Council • Main Roads Western Australia

WINNER Glen Eira City Council

The judges said . . .

This bold attempt to cover the breadth and depth of the Council’s activities in an online report succeeds, largely due to a structure and navigation system which enable readers to easily drill down from summaries to more detailed information. It makes effective use of relevant photos and graphics.

FINALISTS – NOT FOR PROFIT SECTOR • Australian Red Cross• Breast Cancer Trials• Cancer Council NSW

WINNER Australian Red Cross

The judges said . . .

This well-presented, easy to read report addresses the theme of ‘developing resilience’. The opening impactful video images highlighting Red Cross’ activities set the scene. The sections ‘Where the money came from’ and ‘Where the money was spent’ reflect accountability and introduce the full financials.

GLEN EIRA CITY COUNCIL

ANNUAL REPORT2018–2019

BENTLEIGH ● BENTLEIGH EAST ● BRIGHTON EAST ● CARNEGIE ● CAULFIELD ● ELSTERNWICK

GARDENVALE ● GLEN HUNTLY ● MCKINNON ● MURRUMBEENA ● ORMOND ● ST KILDA EAST

16 2020 ARA AWARDS

THE GOVERNANCE INSTITUTE OF AUSTRALIA IS MAJOR SPONSOR OF THE ARA AND THE SPONSOR OF THIS AWARD.

This Award was introduced in 1998 in association with the Governance Institute of Australia (then Chartered Secretaries Australia) to recognise the quality and completeness of disclosure in reporting on governance.

Governance Reporting Award

Corporate Report

19For the year ended 30 June 2019

FINALISTS – PRIVATE SECTOR • CLP Holdings• Transurban• Wesfarmers

WINNER Transurban

The judges said . . .

Transurban meticulously addresses the ARA Criteria for Governance Reporting and the Governance Principles set out by the ASX Corporate Governance Council. With good use of plain, direct language and avoidance of motherhood statements it provides confidence that governance is strongly embedded in the culture.

FINALISTS – PUBLIC & NOT FOR PROFIT SECTORS• Audit Office of NSW• Judicial Commission NSW• NZ Super Fund

WINNER Judicial Commission of NSW

The judges said . . .

The Judicial Commission has consistently submitted excellent reports and has been a finalist for this Award several times. This report features an excellent performance section with good use of highlights and results in brief. Effective use of case studies provides additional transparency and disclosure.

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172020 ARA AWARDS

This award was introduced in 1998 to recognise excellence in communicating with stakeholders in printed annual reports.THE COPYRIGHT AGENCY IS A MAJOR SPONSOR OF THE ARA AND SPONSOR OF THIS AWARD.

Communication Award

FINALISTS – PRIVATE SECTOR • Sanford Limited• CLP Holdings• Marlborough Lines

WINNER Sanford Limited

The judges said . . . The honest, balanced reporting of ‘highs’ and ‘lows’, and the

unflinching examination of progress in maintaining healthy oceans, sustainable fishing and a safe workplace. Evocative storytelling, creative photography and well-paced presentation help to make this an outstanding report.

FINALISTS - PUBLIC SECTOR • Australian Renewable

Energy Authority • Waikato River Authority• Watercare Services Limited

WINNER Watercare Services Limited

The judges said . . . This is a well-written report with interesting photography and

it has a lively section on ‘Strategy and Performance’ which reflects an organisation focused on efficiency and improvement. The theme of ‘Becoming Future Fit’ is well-developed with strong emphasis on planning and investing for the future.

FINALISTS – NOT FOR PROFIT SECTOR • Afford• Cancer Council of NSW• Hort Innovation

WINNER Cancer Council of NSW

The judges said . . . This focused, message-driven report takes the reader through

‘We’re discovering’, ‘We’re preventing’ and ‘We’re supporting’ messages with a human face given to each one. Friendly language, a focus on outcomes rather than operations, and an impressive ‘Our performance over time’ section set this report apart.

18 2020 ARA AWARDS

This Award was introduced in 2018 year in association with DesignDavey and the Australian Graphic Design Association to recognise the importance of design in achieving effective communication in both print and online reporting.

To win this award the report cover must be purpose-designed to engage the reader and clearly reflect the purpose of the organisation, and/or the underlying theme of the report.

DESIGNDAVEY IS A MAJOR SPONSOR OF THE ARA AND SPONSOR OF THIS AWARD

Best Cover Design Award

WINNER Meat & Livestock Australia

The judges said . . .

The image of a group of people having a meat meal out in a paddock with onlooking cattle delivers a strong paddock to plate message for MLA. This is a clean, simple execution that strongly relies on quality, purpose-designed photography to merge a group of people enjoying food with the environment where meat is sourced. Reiteration of the MLA logo with the table is clever.

FINALISTS

Australian Trade and Investment Commission

Afford China Everbright Limited

Meat & Livestock Australia

Victorian Electoral Commission

192020 ARA AWARDS

To receive a Gold Award a report must:• Achieve overall excellence in annual reporting. • Provide high-quality coverage of all aspects of the ARA Criteria. • Provide full disclosures of key aspects of the core business. • Address current legislative and regulatory requirements. • Be a model for other reports to follow.

2020 Award

RECIPIENTS

1. Accident Compensation Corporation2. AMMB Holdings Berhad3. Audit Office of New South Wales4. Australian Broadcasting Corporation5. Australian Criminal Intelligence Commission6. Australian Trade and Investment Commission7. Axiata Group Berhad8. Bayside City Council9. Blacktown City Council10. Borough of Queenscliffe11. Bridge Housing Limited12. Brisbane City Council13. Bureau of Meteorology14. Cahya Mata Sarawak Berhad15. Children’s Health Queensland Hospital

and Health Service16. City of Darwin17. City of Gold Coast18. City of Joondalup19. City of Melbourne20. City of Norwood Payneham & St Peters21. City of Ryde Council22. City of Stirling23. City of Wanneroo24. Civil Aviation Safety Authority25. CLP Holdings Limited26. Colac Otway Shire27. Commonwealth Scientific & Industrial

Research Organisation 28. CPA Australia29. Crime and Corruption Commission30. Darebin City Council31. Defence Housing Australia32. Department of Health33. Department of Transport and Main Roads

34. Eastern Health35. Glen Eira City Council36. IGO Limited37. Inland Revenue38. Judicial Commission of NSW39. Ku-ring-gai Council40. Legal Aid NSW41. Logan City Council42. Lotte Chemical Titan Holding Berhad43. Main Roads Western Australia44. Malayan Banking Berhad45. Manningham Council46. Maranoa Regional Council47. Maribyrnong City Council48. Marlborough Lines Limited49. Media Prima Berhad50. Meridian Energy Limited51. National Australia Bank52. NZ Super Fund53. Office of the Auditor General for Western Australia54. Penrith City Council55. Petronas Chemicals Group Berhad56. Port Phillip City Council57. Puncak Niaga Holdings Berhad58. Redland City Council59. Sanford Limited60. Senex Energy Limited61. Somerville Community Services Inc.62. St Vincent de Paul Society Queensland63. Suncorp Group64. Tenaga Nasional Berhad65. The Hills Shire Council66. VCS Foundation Ltd67. Victorian Electoral Commission68. Watercare Services Limited69. Wesfarmers Limited

ARA CONGRATULATES

Gold

20 2020 ARA AWARDS

Gold Awards 2020

ACCIDENT COMPENSATION CORPORATIONThe report presents an easy to read account of the organisation’s performance and how it was achieved. It is a great example of how communication of content and key messages can be enhanced by using relevant, high-quality photographs along with simple, colourful graphics and good use of white space.

AUSTRALIAN BROADCASTING CORPORATION The report faces up to what occurred during the year and looks forward to ensure the ABC can continue to deliver on its charter and vision. Its major strengths are in accountability and transparency, and it has a strong focus on forward planning. The level of detail throughout is exemplary.

AMMB HOLDINGS BERHADA comprehensive report disclosing business operations and performance with a clear focus on social responsibility and sustainability. Its logical, coherent structure allows a large amount of information to be presented in an easy to comprehend way. Diagrams are used effectively to support the text.

AUSTRALIAN CRIMINAL INTELLIGENCE COMMISSIONThis report provides an excellent example of balancing sensitive information with disclosure and transparency. This is achieved by clearly explaining the need for sensitivity. The content of the report is comprehensive, the structure is clear and logical, and the text is easy to read.

AUDIT OFFICE OF NEW SOUTH WALESThe focus is on reporting against strategic initiatives, stakeholder management, occupational health and safety, and risk management. Presentation of performance information is clear and effective, particularly financial information. It has an attractive, engaging design and is easy to navigate.

AUSTRALIAN TRADE AND INVESTMENT COMMISSIONThis report provides comprehensive insights into the Commission’s operations and its performance over the year. It tells the story of the delivery of a broad range of activities which have impact across the globe. Colourful graphics and good use of charts help to provide a clear picture of performance.

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212020 ARA AWARDS

AXIATA GROUP BERHADAxiata services the needs of 43 nationalities. This easy to read report uses concise, simple language, and exceptional graphics and design to enable it to communicate with a diverse audience about its achievements and directions. Strengths include performance, risk, sustainability and financial reporting.

BOROUGH OF QUEENSCLIFFE A well-written report clearly aimed at Council’s stakeholders. Concern for the community is reflected by photographs and case studies. The commitment of staff and volunteers is fully acknowledged. The reporting of performance, and disappointments and challenges, demonstrates transparency and openness.

BAYSIDE CITY COUNCILThis well-presented report reflects commitment to open and transparent reporting. It clearly identifies the challenges as well as the achievements in meeting strategic goals. Interesting case studies demonstrate the Council’s connection to its community and stakeholders, and to its indigenous heritage.

BRIDGE HOUSING LIMITEDThis report demonstrates Bridge Housing’s commitment to being open and honest with the whole community. It maintains the consistent Gold Award standard it has now achieved for several years. The presentation of information is clear and concise, but with apt attention to fine detail where it matters.

BLACKTOWN CITY COUNCILThis informative report recognises stakeholders, staff and volunteers, and reflects connection with the community. Use of infographics, tables and graphs in the performance sections helps readers understand the Council’s success in meeting its goals. Colour and images contribute to an engaging design.

BRISBANE CITY COUNCILA well-constructed report covering the extensive operations of a large council. Current year results are presented via an overview, highlights, and a scorecard against the Corporate Plan, along with trend tables and engaging case studies. Achievements in sustainability versus targets are handled well.

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BUREAU OF METEOROLOGYThis excellent report provides a comprehensive overview of the Bureau’s performance which is linked to its vision in a logical, easy to read way. It covers the important service the Bureau provides in way that connects with key stakeholders, customers and the Australian community.

CITY OF DARWIN A clean, well-constructed report which is easy to read and understand. Extensive governance and transparency sections demonstrate commitment to open reporting. Performance outcomes are supported by graphs and case studies that reflect the City’s pride in its achievements and connections to stakeholders.

CAHYA MATA SARAWAK BERHADA well-organised report featuring clear navigation, good search functionality, and excellent cross-referencing throughout. It also links to material on online sources such as YouTube. CMS is a collection of companies with related interests and has a complex structure. This structure is explained very well.

CITY OF GOLD COASTA well-written well-presented report which explains the Council’s performance and planning framework in detail. Current year achievements and failures are reported transparently, and future directions and initiatives are highlighted. The governance and finance sections do not shy away from negative issues.

CHILDREN’S HEALTH QUEENSLAND HOSPITAL AND HEALTH SERVICEThe report comprehensively discusses the Service’s strategic and operational plans and outlines key priorities and projects for the future. The simple catchy design is used consistently throughout the report. It is well laid out, easy to read, and a glossary and index make it easy to navigate.

CITY OF JOONDALUPThe report provides an excellent snapshot of the environment, infrastructure, economy and community of Joondalup. Current year outcomes are well-linked to the business plan and there is a strategy for the future. The financial section includes a good overview of how ratepayers’ money is spent.

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232020 ARA AWARDS

CITY OF MELBOURNEThis well-structured report explains how the City is achieving its nine strategic goals. It openly addresses the challenges the Council faces and the non-achievement of expectations. It clearly details priorities, and new initiatives and directions. It engages the reader with informative infographics.

CITY OF STIRLING This report demonstrates a strong commitment to transparency in reporting in its comprehensive sections on performance. The corporate governance, organisation, and democracy in the city sections are a testament to openness and accountability. The text is very well-supported by graphs and tables.

CITY OF NORWOOD PAYNEHAM & ST PETERSThis report demonstrates a real sense of place and identity. The reporting of performance shows a real commitment to openness in reporting. The layout and easy to understand tables make it a pleasure to read. Connection to community, and cultural pride and heritage are reflected in case studies.

CITY OF WANNEROOThis well-designed and well-written report effectively describes the Council’s engagement with its stakeholders and community. The detailed performance section is well-complemented with quantitative data and informative comments. Highlights and challenges are provided for each key strategic objective.

CITY OF RYDE COUNCILThis well-constructed report clearly presents performance information and historical trends that are well-linked to Council priorities. The report is not backward in commenting on the challenges faced and targets that have not been met. Governance and strategic initiatives are very well documented.

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ANNUAL REPORT2018 –19

CASA National HeadquartersAviation House 16 Furzer Street Phillip ACT 2606 GPO Box 2005 Canberra 2601

Phone 131 757 (local call) Fax 02 6217 1209 Email annualreport@casa.gov.au Website www.casa.gov.au

CIVIL AVIATION SAFETY AUTHORITYThe CASA report is clear, concise and comprehensive. It provides an excellent overview of operations and performance against strategic goals. Disclosures on service delivery targets provide a balanced and honest account of performance. Good use of photography helps stimulate and maintain reader interest.

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Gold Awards 2020

24 2020 ARA AWARDS

CLP HOLDINGS LIMITEDA well-presented, high-standard report providing transparent coverage of CLP’s business performance. It is a very informative, includes extensive detail, and uses graphs and tables effectively to promote understanding. It has excellent financial review, shareholder value and key performance sections.

CPA AUSTRALIA A concise, yet comprehensive report in which CPA presents its performance story in an engaging, easy to comprehend way. It has a clear, logical design and a balanced mix of text and graphics that help maintain reader interest. Small cameos are used to demonstrate the value of CPA member services.

COLAC OTWAY SHIREThis excellent report details the Council’s achievements and its connection to its community and stakeholders. Each performance section addresses expectations, outcomes and challenges with informative explanations. It fully describes the organisational structure and the corporate planning process.

CRIME AND CORRUPTION COMMISSIONThis report covers all the ARA criteria in a concise format that is easy to navigate and very easy to read. Performance reporting focusses on strategic objectives, measures of success and areas of interest. There is also quality coverage of the outlook for the future, and employees and stakeholders.

COMMONWEALTH SCIENTIFIC & INDUSTRIAL RESEARCH ORGANISATION This well-presented report appeals in all formats – hard copy, and PDF and html online. The content is well-planned, comprehensive, consistently organised and reader friendly. Case studies break up the text and add interest. A glossary, a detailed index and a list of acronyms assist with navigation.

DAREBIN CITY COUNCILThis well-constructed report clearly articulates the Council’s goals and openly reports on achievements with performance and financial data data. It openly discusses the challenges faced, such as climate change, and acknowledges targets that have not been met. It is a good example for others to follow.

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DEFENCE HOUSING AUSTRALIAThe report provides a clear picture of the organisation’s performance. It is professionally written, and the content is comprehensive. It efficiently covers all aspects of the ARA criteria. It has a crisp, clean design with good use of white space that helps to make the report a pleasure to read.

EASTERN HEALTH The report provides comprehensive coverage off all aspects of Eastern Health’s operations. The performance section is well presented with clear headings and easy to follow statistics. Content is presented via a good balance of words, graphics, tables and case studies throughout the report.

DEPARTMENT OF HEALTHA logical structure and consistent treatment of the six health outcomes allows this report to present a large volume of information in a coherent, easy to understand way. The use of health support service logos both adds a splash of colour and recognises the Department’s broad array of health services.

GLEN EIRA CITY COUNCIL

ANNUAL REPORT2018–2019

BENTLEIGH ● BENTLEIGH EAST ● BRIGHTON EAST ● CARNEGIE ● CAULFIELD ● ELSTERNWICK

GARDENVALE ● GLEN HUNTLY ● MCKINNON ● MURRUMBEENA ● ORMOND ● ST KILDA EAST

GLEN EIRA CITY COUNCILThis report has clearly been prepared for readers who really want to know about their Council and its performance. The reporting is extensive, transparent, and inclusive, and truly represents the organisation’s strategies and achievements. It shows the governance framework is robust and working well.

DEPARTMENT OF TRANSPORT & MAIN ROADSThis well-presented report gives a clear overview of the department’s activities, services, and programs with an excellent balance between current performance and future outlook. It strongly highlights key events and service delivery using case studies to show impacts. It has extensive cross referencing.

IGO LIMITEDA well set out report with succinct, informative content that is easy to read and understand. It covers performance across the broad range of the organisation’s activities and provides the reader with a good sense of achievements. Case studies are used to bring business activities to life.

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26 2020 ARA AWARDS

INLAND REVENUEThis easy to ready, navigate and understand report does an excellent job of communicating Inland Revenue’s performance for the year. Customer focus underpins all aspects of the report. Plain language and clear graphic elements are used to tell the organisation’s story from a customer perspective.

LEGAL AID NSW This high-quality report has an effective and engaging design, and provides succinct, informative content for all key categories. It includes performance against targets, trend data, and case studies demonstrating service impact. Legal Aid also has a track record of more than ten consecutive Gold Awards.

JUDICIAL COMMISSION OF NSWComprehensive and transparent reporting of performance, key results and events over time along with extensive cross-referencing make this report easy to read and comprehend. This high calibre report is consistent with the Commission’s track record of more than ten consecutive Gold Awards.

LOGAN CITY COUNCILThis engaging, well-designed report meets the ARA criteria at a high level. It uses simple language and graphics to help readers. The reporting of Council’s achievements and failures in meeting clearly articulated goals, and changes in governance reflect strong commitment to openness and accountability.

KU-RING-GAI COUNCILThis easy to read report has excellent performance summaries and presents relevant information well-supported by effective graphics and tables. Service improvements are explained in an interesting, succinct way from a user perspective. The financial summary provides trend data and explains challenges.

LOTTE CHEMICAL TITAN HOLDING BERHADThis is an engaging report full of useful information. It communicates effectively on how the company has performed and where it fits in its operating environment. The performance review, governance section and risk disclosure, are excellent. The easy to read text is well-supported by graphs and tables.

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272020 ARA AWARDS

MAIN ROADS WESTERN AUSTRALIAThis is an excellent example of online reporting. The overview section is clear, concise yet very informative, and well-linked to the rest of the report. The following sections present the organisation’s performance and its impacts on its stakeholders and customers in a highly engaging format.

MARANOA REGIONAL COUNCIL This rural council report meets the ARA criteria to a high standard. It is well-written, open and transparent, and it provides an excellent explanation of the diverse Council operations and services. The performance section is informative and concise and there is an excellent community financial report.

MALAYAN BANKING BERHADThe colourful and comprehensive MayBank annual report provides a complete picture of the organisation’s performance for the year. A good mix of infographics, charts and diagrams materially assist the reader in understanding its performance. Excellent use of photography sets an upmarket tone.

MARIBYRNONG CITY COUNCILThe theme ‘Murals of Maribyrnong’ reflects the story of the city and connection to the community. The explanation of how the city is managed shows commitment to transparent reporting. Performance information for each division and major service is provided along with comments on challenges and future outlook.

MANNINGHAM COUNCILThis succinct, easy to follow report is closely linked to the Council’s planning framework and theme. Results are addressed in the context of changes and trends in the services it delivers. Connection to the community is evident in feedback from the ‘What is important for Manningham?’ consultation.

MARLBOROUGH LINES LIMITEDThis is a comprehensive, well written report that engages the reader. The company shows it has clear goals and reports its achievements against them with excellent statistics and performance trends over time. Good use of overview summaries and graphics enhance the text and add value to the report.

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MEDIA PRIMA BERHADA big bold report with a strong approach to layout and graphics that complement and do not affect the tone of the messages. It reports on current achievements and articulates future directions as it transforms to ‘digital first’ in all its businesses. It clearly reflects the vision of the organisation.

NZ SUPER FUND A comprehensive and coherent report. Although the report has a non-traditional structure, its excellent design and clearly written text effectively communicate the organisation’s performance story. It has many outstanding features. The treatment of organisational values is of particular interest.

MERIDIAN ENERGY LIMITEDBold statements highlighting key aspects draw the reader into each section and, along with good use of text and graphics, enhance the readability of the report. The organisation’s values, goals and challenges are presented transparently. There is a strong focus on the environment and sustainability.

OFFICE OF THE AUDITOR GENERAL FOR WESTERN AUSTRALIAThis nicely presented, easy to follow and very readable report makes great use of images and photos throughout. It has a high-quality year in review section and summaries of both financial and non-financial performance which include variances against targets. These are clearly explained.

NATIONAL AUSTRALIA BANKThe NAB suite of reports provides a thorough review of its performance and operations. The segmented delivery of information allows readers to find and digest information at a level of detail that suits their needs Consistent graphic design elements help tie the various aspects of the report together.

PENRITH CITY COUNCILA well-presented report with infographics to help describe performance against strategic outcomes. It acknowledges poor performance as well as successes. Each section identifies challenges and the direction for the future. Connection to the Council’s diverse community is highlighted by case studies.

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PETRONAS CHEMICALS GROUP BERHADThe report provides a good overview of Petronas Chemicals key areas of risk and high-level mitigation measures and explains how challenges are being addressed with a twin strategy approach. An informative corporate governance section includes a review of Board composition and member’s relevant experience.

REDLAND CITY COUNCILA well-constructed report with comprehensive performance information including year to year comparisons and concise comments on both achievements and targets that were not met. The sections on governance, accountability and how finances are allocated and controlled show a commitment to open reporting.

PORT PHILLIP CITY COUNCILThis report is a delight to read. It clearly details achievements against the Council’s strategic plan and highlights successes, challenges and disappointments. Governance reporting is extensive. Informative case studies highlight community engagement and acknowledge stakeholders and their contributions.

SANFORD LIMITEDThe report records the trials, tribulations and triumphs of a large, multi-faceted, complex organisation. It clearly articulates strategies for the future, recognises the challenges ahead and does not shy away from bad news. It shows how an informative, yet concise, reader-friendly report can be prepared.

PUNCAK NIAGA HOLDINGS BERHADAn innovatively designed report that transparently discusses achievements and challenges and how the latter are being addressed. The sections on governance and performance provide detailed information about the organisation and there is a great section to help stakeholders understand the financials.

SENEX ENERGY LIMITEDThe reporting of performance and the use of highlights throughout the report are great examples for others to follow. The Sustainability Review is excellent. It is an informative report that is easy to read due to the plain language style and the good balance of space, colour, graphics and content.

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SOMERVILLE COMMUNITY SERVICES INC.Sommerville has earned a Gold Award again this year with an excellent report that is clearly focused on addressing the interests and information needs of its broad range of stakeholders. The judges especially liked the effort to communicate effectively and the great use of visuals to enhance the text.

TENAGA NASIONAL BERHAD This extensive, detailed report provides clear explanations of the organisation’s business, staff and community developments, and its challenges and opportunities. It has excellent governance and financial reporting sections and human resources management strategies, approach and outlook are well-explained.

ST VINCENT DE PAUL SOCIETY QUEENSLANDThe Society has consistently delivered a very good annual report and this year is no exception. It tells the story of a complex organisation that has grown rapidly over recent years. The clarity and depth of reporting, and the coverage of growth and risk, ensure stakeholders are being well informed.

THE HILLS SHIRE COUNCILThe report covers the Council’s achievements against its community outcomes - without holding back! Areas of non-achievement are acknowledged, and future actions are identified. It includes a four-year community plan and trend data, and provides detailed information to help readers understand the Council’s role.

SUNCORP GROUPThe report provides an excellent overview of Suncorp’s performance. The report acknowledges Suncorp’s customer base and stakeholders, and it has a real community feel which is enhanced by relevant photography. It has a clear, simple design but overall is sophisticated and comprehensive.

VCS FOUNDATION LTDThe Foundation’s aim and purpose is boldly stated on the cover as ‘Global elimination of cervical cancer’. This is supported by key statistics throughout the report. The transformation of the organisation, its values and its future outlook are well-presented, especially by an historical timeline.

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312020 ARA AWARDS

VICTORIAN ELECTORAL COMMISSIONThis exceptional report is a benchmark for other State Government reports. It is attractive, easy to navigate, and provides clear effective commentary about vision, purpose, values, history, functions and progress toward achieving strategic goals. The narrative is enhanced by callouts and case studies.

WATERCARE SERVICES LIMITEDThis report is articulate, engaging and transparent. It is well-constructed with clear and concise text. It informs stakeholders about the organisation, its core mission and values, and its role in serving the community. The strategy and performance framework and the value creation model are excellent. .

WESFARMERS LIMITEDThis report is a best practice example of how a very complex, diverse business can cover what occurred during the year and its focus for the coming years. A significant repositioning of the business is clearly explained up front. The approach to defining the contribution of each business is exceptional.

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32 2020 ARA AWARDS

To receive a Silver Award a report must:• Provide quality coverage of most aspects of the ARA Criteria. • Provide good disclosures of key aspects of the core business. • Address current legislative and regulatory requirements.

ARA CONGRATULATES 2020 Silver Award

RECIPIENTS

34. Glenelg Shire Council35. Housing New Zealand 36. HousingFirst37. Hume Community Housing Association38. Insurance Commission of Western Australia39. Lake Macquarie City Council40. Link Housing41. Macquarie Group Limited42. Malaysia Marine and Heavy Engineering

Holdings Berhad43. Meat & Livestock Australia44. Merri Health45. Ministry of Social Development46. Moyne Health Services47. National Disability Insurance Agency48. National Health Funding Body49. Nestlé (Malaysia) Berhad50. Nillumbik Shire Council51. Northern Territory PHN52. NSW Environment Protection Authority53. NSW Health54. Permodalan Nasional Berhad55. Petroliam Nasional Berhad56. Sarawak Energy Berhad57. Sime Darby Berhad58. SkyCity Entertainment Group59. Stockland60. The NRMA61. The Smith Family62. University of Newcastle63. Warrigal64. Wellington City Council65. Wentworth Community Housing Limited66. Yarra Valley Water67. ZEALANDIA

1. AGL Energy2. Anglicare NSW South, NSW West & ACT3. Ardoch4. Auckland Council5. Australian Institute of Health and Welfare6. Australian National Maritime Museum7. Australian Red Cross8. Australian Red Cross Lifeblood9. Australian Reinsurance Pool Corporation10. Bapcor11. Bingo Industries12. Boral Limited13. China Everbright Limited14. China Guangfa Bank Co. Ltd15. City of Greater Geelong16. City of Melton17. City of Newcastle18. City of South Perth19. Clean Energy Finance Corporation20. Comcare21. Communify Queensland Ltd22. Corangamite Shire23. Cystic Fibrosis Queensland Limited24. Department of Mines, Industry

Regulation and Safety25. Dexus26. Distinctive Options27. Duopharma Biotech Berhad28. Employees Provident Fund Malaysia29. Endeavour Foundation30. Evolve Housing31. First Pacific Company Limited32. Fortescue Metals Group Ltd33. Gannawarra Shire Council

332020 ARA AWARDS

To receive a Bronze Award a report must:• Largely meet the requirements of the relevant ARA

criteria• Provide high-quality disclosures in several major areas• Address current legislative and regulatory requirements.

ARA CONGRATULATES 2020 Bronze Award

RECIPIENTS

28. Essential Services Commission29. FGV Holdings Berhad30. Financial Markets Authority31. Georges River Council32. Haitong International33. Johor Corporation34. Kāpiti Coast District Council35. KLCC Property Holdings Berhad36. Landcorp Farming Limited37. Ministry for Primary Industries38. Multicap39. Murdoch Children’s Research Institute40. New Zealand Defence Force41. New Zealand Ministry of Defence42. New Zealand Police43. NIISQ Agency44. Ravensdown45. Ruapehu Alpine Lifts Limited46. Safe Work Australia47. Settlement Services International48. Steadfast Group Limited49. Tauranga City Council50. Torres Strait Island Regional Council51. Tourism Holdings Limited52. Trade and Investment Queensland53. Transurban54. University of Melbourne55. VicSuper Pty Ltd56. Whitsunday Regional Council57. Willoughby City Council58. Women’s Health West59. YHA Australia60. Yuexiu Transport Infrastructure Limited

1. Airservices Australia2. Asbestos Safety and Eradication Agency3. Australian Bureau of Statistics4. Australian Ethical5. Australian Financial Complaints Authority6. Australian Renewable Energy Agency7. Bega Cheese Limited8. Blackmores Group9. Blue Mountains City Council10. Brisbane Youth Service11. Cancer Council NSW12. China Resources Power Holdings Co Ltd13. City of Casey14. City of Karratha15. City of Parramatta Council16. Coles Group Limited17. Commerce Commission 18. Community First Credit Union19. Credit Corp Group20. Credit Guarantee Corporation Malaysia Berhad21. CVGT Australia22. Department of Finance23. Department of Foreign Affairs and Trade24. Department of Premier and Cabinet25. Downer EDI Limited26. Ekuiti Nasional Berhad27. Engineers Australia

34 2020 ARA AWARDS

ARA CONGRATULATES THE 2020 SPECIAL AWARD

FINALISTS AND WINNERS The ARA presents special awards to acknowledge the Report of the Year, the Sustainability report of the Year, the Best First Time Entry and to recognise excellence in particular aspects of annual reporting including: Governance, Work Health & Safety, Online and Integrated Reporting, and Communication and the Best Report Cover Design.

Chair’s Commendation was introduced in 2018 to recognise long term commitment to maintaining an exceptionally high standard in reporting. To receive this Award an organisation must achieve ten consecutive ARA Gold Awards.

ARA REPORT OF THE YEARLogan City Council WINNERCahya Mata Sarawak Berhad FINALISTMarlborough Lines Limited FINALISTSanford Limited FINALISTWesfarmers Limited FINALIST

SUSTAINABILITY REPORT OF THE YEARCLP Holdings Limited WINNERBingo Industries FINALISTSanford Limited FINALISTSuncorp Group FINALIST(All finalists achieved a Gold Award for Sustainability Reporting)

CHAIR’S COMMENDATIONFor achieving 10 consecutive Gold AwardsCity of Ryde Council Judicial Commission of NSW Marlborough Lines Limited   

BEST FIRST TIME ENTRYLotte Chemical Titan Holding Berhad(The only first-time entrant to receive a Gold Award in 2020.)

WORK HEALTH & SAFETY REPORTINGMarlborough Lines Limited WINNERMain Roads Western Australia FINALIST

INTEGRATED REPORTINGCPA Australia WINNERAGL Energy FINALISTDexus FINALISTSanford FINALIST

ONLINE REPORTING - PRIVATE SECTORCLP Holdings Limited WINNERAGL Energy FINALIST

ONLINE REPORTING - PUBLIC SECTORGlen Eira City Council WINNERAudit Office of New South Wales FINALISTMain Roads Western Australia FINALIST

ONLINE REPORTING - NOT FOR PROFIT SECTORAustralian Red Cross WINNERBreast Cancer Trials FINALISTCancer Council NSW FINALIST

GOVERNANCE REPORTING - PRIVATE SECTORTransurban WINNERCLP Holdings FINALISTWesfarmers FINALIST

GOVERNANCE REPORTING - PUBLIC SECTOR/NOT FOR PROFIT SECTORJudicial Commission of NSW WINNERAudit Office of NSW FINALISTNZ Super Fund FINALIST

COMMUNICATION - PRIVATE SECTORSanford Limited WINNERCLP Holdings Limited FINALISTMarlborough Lines FINALIST

COMMUNICATION - PUBLIC SECTORWatercare Services Limited WINNERAustralian Renewable Energy Authority FINALISTWaikato River Authority FINALIST

COMMUNICATION - NOT FOR PROFIT SECTORCancer Council of NSW WINNERAfford FINALISTHort Innovation FINALIST

BEST REPORT COVER DESIGNMeat & Livestock Australia WINNERAfford FINALISTAustralian Trade and Investment Commission FINALISTChina Everbright Limited FINALISTVictorian Electoral Commission FINALIST

352020 ARA AWARDS

The ARA Coordinators and Adjudicators put in many long hours of work during the rigorous ARA judging process. They are busy professional people who willingly volunteer their time and expertise to support the ARA and enable ARA to meet its objectives. The ARA gratefully acknowledges their vital contributions to the ARA Awards process.

Thank you

Award

Chair of the Awards Committee• Stephen Varady CSM

General Award Coordinators• Alan Colegate• Andrew Crawford• James Hartigan• Raymond Lane• Hendrik Lianto• Barbara Palframan Smith• Moya Pennell • Stephen Varady

General Award Adjudicators• David Abbott• Leigh-Ayn Absolom • John Adams• Sapphire Allan• Mat Anderson• Cherie Arnott• Sylvia Bell• Rebecca Biddulph• Scott Borland• Krissy Breed• Jo Cameron• Sally Castle• Corrin Chan• Jessica Chester• Ted Cohen• Simon Covill• Stuart Cowper• Eric Davis• Caroline de Haast• Belinda Dimovski• Helen Dong• Amy Edwards• Anne Fernando• Carol Fisher• Angela Fiumara • Daniel Fowler• Sharon Frank• Monique Gietman• Vanessa Green• Meagan Hamblin• Paul Harris• Glenda Hewitt

• Geoff Hoare• Sally Horner• Lara Horstead• Amanda Hughes• Karen Huxley• Jyoti Jagdale• Zelda Jansen• Noelene Jennings• Dr Peter Kappen• Dr Sue Keay• Helen Kostiuk• Yash Lal• Annie Lau• Jessica Lee• Christina Li• Coco Li• Kate Lindsay• Emily Luk• Kate Lumley• Greg MacDonald • Dr Aastha Malhotra• Sharon May• Marianne McArthur• Joanne McDonald • Helen McHugh• Michelle Meng• Antonia Miller• Dylan Moldrich• Natalie Moore• Jonathon Morris• Carly Mortimer

• Alicia Murphy• Frederic Ng• Urajan Niraula• Jackie Oates• Allison O’Connor• Antony Osman • Tulip Penney• James Phillips• Matthew Power• Sarah Quigley• Manoja Ratnayake• Melisande Ricou• Amitav Saha• Mark Sercombe• Craig Shepherd• Linda Stoneman• Penelope Stonier• Iain Summers • Roy Totino• Sandy Tsui • Nicole van der Stel• Margot Vearing• Kathryn Walker• Juliana Walsh• Simon Warren• Anne Welsby• Adrian White• Dilini Wijeweera• Jill Wilson• Allegra Zakis• Vivian Zheng

General

36 2020 ARA AWARDS

Sustainability Reporting Award• Phil Hughes Coordinator

Adjudicators• Julie Boulton• Rebecca Connell• Alice Greenhill• Nina Haysler• Erin Levey• Helen Scott• Jennifer Saunders

Special Award Coordinators• Arthur Delbridge AM

Work Health & Safety Reporting

• Stephen Horne Governance Reporting

• Dr Ron Knight Online Reporting & Best Cover Design

• Brian Mahoney Communication Award

• Phil Sloane Integrated Reporting

Sustainability Reporting Award & Special AwardsAdjudicators• Peter Abraham• Sean Aley• Marjorie Anderson AM• Katie Beith• John Brannon• Jane Byrne• Ray D’Angelo• Jeffrey Davey• Kylie Dumble • Anna Farr• Leah Fricke• Amy Haughton• Ellen Herlihy• Gavin Hill-Smith• Sarah Hunter• Jesse Jo• Aiman Khan

• Ben Lester• Lisa Martin• Justine Muller• Dr Sharron O’Neill• Christopher Pratt• Victoria Press• Wendy Preston• Gregory Rimmer-

Hollyman• Nicola Rimmer-

Hollyman• Jenetta Russell• Simone Schlitter • David Walker• Kylie Dumble• Sophie Jackman• Simone Schlitter

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372020 ARA AWARDS

2021 DIARY DATESCALL FOR ENTRIES OPEN1 October 2020

CLOSING DATE FOR ENTRIES & RECEIPT OF REPORTS 30 November 2020

YE 31 December 2020 annual reports must be entered by 31 January but are allowed a special extension to deliver reports no later than 12 March 2021

Note: The closing date for YE December reports is for the receipt of the Entry Form.

Delayed reports may be submitted later ASAP by arrangement (conditions apply).

71st ARA AWARDS PRESENTATION DINNER Monday, 30 August 2021 Venue: Sheraton Grand Sydney Hyde Park

ARA ANNUAL SEMINAR ON REPORTINGTuesday, 31 August 2021 Venue: Sheraton Grand Sydney Hyde Park

FEEDBACK ON YOUR ANNUAL REPORT Entrants in the 2021 Awards will be are eligible to have a Feedback Session with an ARA Adjudicator for a modest fee.

Feedback Sessions will be available in person or by teleconference and will be held by arrangement:

1. Before the Awards Dinner (from 1 May); 2. During the Annual Seminar on Reporting in Sydney; or 3. After the Seminar.

ARA Directors recommend entrants to have a feedback session with an ARA Adjudicator to gain the full educative benefit of entering the Awards.

38 2020 ARA AWARDS

w w w.arawards.com.au

Australasian Reporting Awards LimitedABN 11 145 956 172Locked Bag 17, Australia Square NSW 1215Suite 1, 44 Bridge Street, Sydney 2000Phone: 61 2 9241 1240Email: ara@arawards.com.au Web: www.arawards.com.au

ARA is a not-for-profit organisation established in 1950 to encourage effective communication of financial and business information. ARA is run by volunteer professionals from business, government and not-for-profit organisations.

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