AUSPL CONFERENCE FACILITIES MAINTENANCE...
Transcript of AUSPL CONFERENCE FACILITIES MAINTENANCE...
AUSPL CONFERENCE
FACILITIES MAINTENANCE PRESENTATION
MARCH 28, 2014
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Manager Facilities Repair
and Alteration
Michael Goodwin
Mgr New Space
Management
Michael Long V 02
Capital
Repair and Alteration
Expense
Repair and Alteration Call Center
Landlord
Maintenance
Program Manager
Kim Barnes
Lease Management
Specialist
Danny Addington
Lease Management
Specialist
Brenda Hunter
Lease Management
Specialist
Vacant
Repair and Alteration
Programs
Facilities Maintenance
EMCOR
Facilities Maintenance
ROLES AND RESPONSIBILITIES
Call Center Receives calls from Postmasters and dispatches to responsible
team.
R&A Teams Manage USPS maintenance responsible offices
Landlord Maintenance Team Manage landlord maintenance responsible offices
Majority of interaction between USPS and landlords
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Call Received from
Postmaster
Leased?
Assign to R&A Team
LL
Maint?
LL Maintenance Team
No No
Yes Yes
Facilities Maintenance
Call Routing
Facilities Maintenance
LANDLORD MAINTENANCE TEAM
Manager & Contracting Officer Kim Barnes
3 Lease Management Specialists Danny Addington
Brenda Hunter
Vacant
Domiciled in Denver, CO
EMCOR (CBRE Subcontractor) 1 Supervisor
11 Lease Management Specialists
Domiciled in Phoenix, AZ
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EMCOR CUSTOMER SOLUTIONS CENTER
Sub-contractor under CBRE Real Estate Services
Contract
Replaced USPS in-house contract staff
Centralized staff drives standard operating procedures
and rapid implementation of best practices
Lower cost to USPS
EMCOR provides longer business hours coverage
EMCOR provides flexibility of additional resources
during times of major natural disasters
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Facilities Maintenance
Facilities Maintenance
33,000 problems
completed in 20 months
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Facilities Maintenance
PROGRAM AREAS OF EMPHASIS
Streamlining standard operating procedures to reduce
cycle time
Cleaning up backlog of aging projects
Updating landlord notification letters
Improving internal and external communication
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Facilities Maintenance
REPAIR AND ALTERATION TEAM
Manage owned and USPS responsible leased building repairs
Budgets have been significantly reduced in recent years
Current emphasis on health, safety, security and continuity of operations.
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Facilities Maintenance
NOTE
Maintenance issues for custodial, lawn maintenance, etc.
are handled at the local Post Office level
Contact the Postmaster if you have concerns about
building cleanliness
Contact the Postmaster if you have concerns about
status of building repairs; they are responsible for calling
in facility repairs
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Facilities Maintenance
71 Facilities Relocated in the Past 18 Months
Building Neglect - 29
Natural Disaster – 22
Fire - 10
Drive Through - 5
Weather - 4
Vandalism - 1
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Facilities Maintenance
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Do You Recognize This Building?
Facilities Maintenance
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Facilities Maintenance
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Call forwarded to
LL Maintenance Team
Emergency
?
Standard Procedure
LL in 2
hours?
LL makes repairs
No
Yes Yes
USPS dispatches
emergency response
No
USPS contacts LL for
permanent repair
Emergency Procedures
Facilities Maintenance
Facilities Maintenance
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Facilities Maintenance
Requests of the Landlords
Keep Your Contact Phone Numbers Updated
Keep buildings safe, secure and operationally ready
Hurricane season is approaching
Make certain your insurance coverage is up to date
To ensure you are able to respond to an emergency,
keep a current list of contractors at the ready
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