AUGUST, 2019 MEET YOUR SENATORshba.org/wp-content/uploads/2019/08/2019-SHBA-August-Intercom-… ·...
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Intercom published monthly for members Intercom AUGUST, 2019 SHBA – Growing Together Since 1979 THURSDAY, AUGUST 22, 2019 11:30 a.m. - 1:00 p.m. South Holland Community Center 501 E. 170th Street South Holland, IL 60473 SPONSORS: Q’s Cleaning Service • The Bartech Group CATERER: Beggars Pizza Register Online Today! Please contact Blevian at 708-596-0065 or [email protected] for more information Members $10 Non-Members $15 MEET YOUR SENATOR Speaker: Senator Napoleon Harris, 29th District “Senator Harris will discuss how the state and county work together, the progressive tax that will be on the ballot and if there are any solutions to the pension crisis.”
Transcript of AUGUST, 2019 MEET YOUR SENATORshba.org/wp-content/uploads/2019/08/2019-SHBA-August-Intercom-… ·...
Intercom
published monthly for members
IntercomAUGUST, 2019
SHBA – Growing Together Since 1979
THURSDAY, AUGUST 22, 201911:30 a.m. - 1:00 p.m.
South Holland Community Center501 E. 170th Street
South Holland, IL 60473
SPONSORS: Q’s Cleaning Service • The Bartech Group
CATERER: Beggars Pizza
Register Online Today! Please contact Blevian at 708-596-0065 or
[email protected] for more informationMembers $10 Non-Members $15
MEET YOUR SENATORSpeaker: Senator Napoleon Harris, 29th District
“Senator Harris will discuss how the state and county work together, the progressive tax that will be on the ballot and if there are any solutions to the pension crisis.”
l IF YOU WANT TO BECOME A MEMBER OF SHBA, PLEASE VISIT WWW.SHBA.ORG AND COMPLETE OUR MEMBERSHIP APPLICATION OR CALL BLEVIAN AT (708) 596-0065 FOR MORE INFORMATION.
l UPCOMING EVENTS
● ShapeUpwithSHBANetworkingEvent,Wednesday, September 11, 2019, 7:30 a.m. to 9:00 a.m., South Holland Community Center (SHCC), 501 East 170th Street, South Holland. Come build business relationships while you build your body as you walk around the SHCC indoor walking track. Free admission and feel free to bring a guest.
● BUSINESSAFTERHOURS, September 20th, 2019!! Business After Hours and Open House at Roeda’s!! Mingle with other businesses and friends as you take a look at the brand new facility of Roeda at 20530 Stoney Island, Lynwood, Illinois located on the corner of Joe Orr Road and Stoney Island. Food, drink and games! In addition, our new member Nothin Bundt Cake will also be sharing in the festivities. If you would like to have a Business After Hours send an email to [email protected] with a few dates in mind.
● OCTOBER 24, 2019 will be our next Business luncheon hosted by UChicago Ingalls Memorial. Please mark your calendars.
● BOSSTALKAUDIOINTERVIEWS:Listen to the following informative and interesting BOSS Talk (Business Opportunity Success Story) interviews conducted by Tim Prentiss by visiting our website www.shba.org/boss-talk: Abbott’s Printing, Animated Manufacturing, Anytime Fitness, Ashley Medical Supply, BarTech Group, Blueberry Field, Burrows Photography, Calvin Christian School, Carl Buddig & Company, Force Energy Group, Holland Home, Kirk’s BBQ, Lakar Enterprise, MB Financial Bank, Property Tax Reductions, Ramirez Law Office , Roeda Signs, South Suburban College, The Insurance Exchange, Unity Christian Academy, WDB Marketing, Xtreme Kustoms Wheels
l JOIN OUR TEXT CLUB: STAY IN THE LOOP WITH WHAT IS GOING ON! TEXT SHBA TO 28748
l Haveyourbusiness’[email protected].
2 South Holland Business AssociationAUGUST 2019
News & Updates
Photography byLarry BurrowsPhotography byLarry BurrowsPhone: 708.308.6583Email: [email protected]: www.Burrowsphotography.com
Family events, Golf Outings, Special Events & More!
Phone: 708.308.6583Email: [email protected]: www.Burrowsphotography.com
Family events, Golf Outings, Special Events & More!WALTON OFFICE SUPPLY
708-333-7277Fax: 708-333-9989
503 W. Taft DriveSouth Holland
Email: [email protected]
3The Intercom AUGUST 2019
Alzheimer’s Assisted Living
708-895-1600 2045 East 170th St.
South Holland, IL 60473www.seniorhousing.net/ad/ardencourtsholland
Residential living for early to middle stages of Alzheimer’s disease and
related memory impairments.We also offer short term respite stays.
475 E. 162nd Street, South Holland, IL 60473
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SHBAMonthlyLuncheonSummaryAugust8,2019
GOLF OUTING The rescheduled date of the golf outing was more than fantastic! We were able to have beautiful weather, more golfers and overall just a great day! The food, games, massages and gifts were abundant and the laughter and appreciation among everyone was evident. Thank you for helping us to make this a successful event! We could not have done it without you!!
PHOTOS © 2019 LARRY BURROWS
5The Intercom AUGUST 2019
ECONOMIC EDGEJohn Watson, Director of Economic Development for the Village of South Holland, has many irons in the fire when it comes to the business community, of which are ribbon cuttings and others that are plans in the making. Here is the most recent activity as of August, 2019:Seafood Junction, a new restaurant in town that is located at 645 E. 162nd Street in South Holland recently had its Ribbon Cutting. Representation from the Village, Police and Fire Department were in full effect. The Business Association also had many on hand as well. After the Ribbon Cutting Seafood Junction laid a delicious spread of fish, cajun seasoned wings, shrimp, rolls and potatoes before us. Make sure you schedule some time to stop in and enjoy a wonderful experience.
IN T
HE S
POTLIG
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YOUTH & ADULT SERVICESPARTNERSHIP WITH STUDENTS & POLICEThrough our Faith, Dignity, and Respect Initiative, we trained more than 1,200 local high school juniors and seniors on community policing issues. We equipped students with the skills and tools necessary to keep them, their friends and families safe during interactions with law enforcement officers.
AFTER SCHOOL PROGRAMDue to the passion of staff and the structure of the program, we have almost 100 percent parent involvement in our after- school program. This is one of the secrets to the success because involved and empowered parents are the first line of educators in our children’s lives.
SUMMER ENRICHMENT PROGRAMOur multi layered program helped students and their families both culturally and academically. They were trained to become effective future leaders and taught how to become professionals. Our adult staff also mentored younger staff.
COMMUNITY SUPPORTS OUR REFERENDUMOur Youth and Family Services department is very excited that the voters of Thornton Township overwhelmingly en-dorsed the three referendum questions on the ballot that dealt with developing or enhancing our educational, mental, and psychiatric health, and homelessness services.
CLERKANDASSESSOR’SOFFICEEARLY VOTINGThornton Township served as an early voting site for both the November presidential elections and this April’s village elections. More than 11,000 people came to the township building to vote.
VOTER OUTREACHThe Clerk’s Office is aggressive in young voter outreach attending South Suburban College and District 205 to register students for voting.
PROPERTY TAX REFUND PROGRAMWe have distributed checks to more than 12,000 residents with the end of the year figures likely to increase past 14,000 residents. Also, our assessor created property tax refund seminar in Harvey, Calumet City, South Holland, Riverdale, Dolton, and other towns to help residents get acquainted with the process.
THORNTON TOWNSHIPThornton Township, 333 E. 162nd Street, South Holland,
Illinois 60473 (708) 596-6040 www.thorntontownship.com contact: [email protected]
6 South Holland Business AssociationAUGUST 2019
JUST ASK ONE SIMPLE QUESTIONBY LARRY GALLER
www.larrygaller.com | [email protected]
According to an article published a few years ago in The Harvard Business Review, there is a high degree of correlation between sales growth and customer satisfaction scores. Well, yeah! That’s logical.
Satisfied customers return to vendors who perform at a high level. Additionally, they refer others so, obviously, higher levels of satisfaction should normally translate into increased sales volume. But how do you find out your company’s satisfaction score?
The typical way is to survey the customers. Problem - usually very few survey forms are filled out and returned because most are time-consuming, complex affairs. The few people who do return those surveys are at either end of the satisfaction spectrum, those who are very satisfied or those who are very dissatisfied.
So let’s look at goals. What we really want to measure is whether a favorable or unfavorable trend is occurring – to see whether customers are more or less satisfied then they were in the past. If the trend is down, we have to dig deeper and find out why dissatisfaction is increasing. If the trend is up it is time to rejoice, pat the people responsible on the back and continue working to keep increasing the level of customer satisfaction.
The easiest and fastest method of discovering the trend in the level of satisfaction is to ask just one question: “Were you satisfied enough with our product / service to recommend us to others?” That’s all. Just have the customer check off “yes” or “no” and mail or email it back. Over time, as data accumulates, trends in customer satisfaction will become evident.
A division of General Electric found a direct relationship between the results of this one question and sales growth. They found this satisfaction score so important that 20% of managers’ bonuses is tied to the results. Is the satisfaction score the pinnacle of scientific surveying? No, but it is a simple, fast, easy-to-comprehend metric that has shown to be a significant indicator of customer loyalty and future sales growth. It’s simple. Ask just one question. Use the results to see whether your customers are satisfied enough to return and refer others.
VAN DRUNEN HEATING & AIR CONDITIONING
(708) 339-6444
168th & Van Dam Road South Holland, IL 60473
FAX (708) 339-6450vandrunenheating.com
email: [email protected]
611 East 170th Street • South Holland, Illinois 60473708.339.6010 • Fax 708.339.6022
Email: [email protected]
Cheryl R. Kirkland, Agency Owner1034 E 162nd Street, South Holland, IL 60473 office: 708-893-0000 fax: 708-825-1686
[email protected]/CherylRKirkland
Blueberry FieldPANCAKE HOUSE AND RESTAURANT
Your Hosts:Patte, Nikki &Christy Haras
Phone (708) 225-1982Fax (708) 225-1246
Mon-Sat 6:00 am - 3:00 pmSunday 8:00 am - 3:00 pm
558 E. 162nd St., So.Holland, IL 60473
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Savings Accounts - Checking Accounts - VISA Credit Cards Vehicle, Mortgage,Home Equity, and Personal Loans!
A Better Kind of Financial Institution For Everyone
Call 708-891-7800 or visit us at www.illiana.org
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1600 Huntington DriveCalumet City, IL 60409
Phil MulderPresident, Construction
Direct: 708.713.2222Fax: 708.713.2272Cell: [email protected]
MAIN OFFICE17005 Westview AvenueSouth Holland, Illinois 60473
137 West 154th StreetSouth Holland, IL 60473 Phone: 708-333-1800
Fax: 708-333-1802
Website: www.qcleaning.comEmail: [email protected]
Se Habla Español
630 E. 162nd Street SOUTH HOLLAND 708-333-0700 | providence.bank
Come bank where you belong!
42664b SHBA Ad_resize.qxp_Layout 1 7/24/19 4:34 PM Page 1
A D V E R T I S E R I N D E X
SHBA members are encouraged to contribute articles to the IntercomIntercom News Deadline: 1st Friday of the Month
Send news to: P.O. Box 334, South Holland, IL 60473 ([email protected])
S O U T H H O L L A N D B U S I N E S S A S S O C I A T I O N
For information on SHBA, please call 708-596-0065 or send an email to [email protected].
Scan here to visit us online.
• Abbott’s Printing, Inc.• Allstate Insurance• Arden Courts• Blueberry Field• Burrows Photography
• Business & Career Institute, South Suburban College
• Ed Miniat• Holland Home The Villa of South Holland
• Illiana Financial• JMA Architects• Lagestee-Mulder• MB Financial Bank• Providence Bank
• Q’s Cleaning Services Inc.• Roeda• Sandrick Law Firm• VanDrunen Heating & A/C• Walton Office Supply
- EXECUTIVE COMMITTEE -Randy Simmons (President) ............................ Q’s Cleaning ServicesBrian Tennis (Vice President,)............................South Suburban MemorialsAlexandra Glumac (Secretary) ..................South Suburban CollegeSonia Gomez (Treasurer) ......................Illiana Financial Credit Union
Blevian Moore ... Executive Director
- BOARD OF DIRECTORS -Mike Abbott ................................................... Abbott’s Printing, Inc. Joe Blandford ....................................... Greatline CommunicationsTim Buddig ............................................ Carl Buddig and CompanyJudy Jefferson ..........................................Providence Bank & TrustJakeRoeda ........................................................................... RoedaJames Seay ....................................................................... ComcastAnnette Whittington ......................................... School District 205Tim Woloszyn ....................................................MB Financial Bank
Congratulations Scholarship Winners
Pictured Left to Right: Annette Whittington, Judy Jefferson, Eman Samra, Joniqua Stinson, Megan Estrada, Samantha Schuringa
Alison M. Dolbeer, James Maciejewski, Victoria Lauren Bradley, Brendan Jones, Diamond Johnson Alexandra Glumac, Cassandra Griffin
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