AUDIT & ASSESSMENT OF QOS FOR QE- MARCH-2015 - …

AUDIT & ASSESSMENT OF QOS FOR QE- MARCH-2015 - HARYANA CIRCLE

TUV-SUD SOUTH ASIA PRIVATE LIMITED


[Type the document

subtitle]

Audit & Assessment of Quality of Service

Of

Cellular Mobile Telephone Service

For

Telecom Regulatory Authority of India

North Zone – Haryana Service Area

(January 2015 – March 2015)

North Zone – Haryana Service Area

(October 2014 – December 2014)

Prepared by:-

TÜV SÜD SOUTH ASIA PVT. LTD, C-153/1, Okhla Industrial Estate,

Phase-1, New Delhi – 110020 Telephone 011- 30889611

Fax: 011-30889595



PREFACE

The Telecom Regulatory Authority of India (TRAI) was established in 1997 by an Act of Parliament, called the

Telecom Regulatory Authority of India Act, 1997, to regulate telecom services. The Authority‟s mission is to ensure

that the interest of consumers are protected and at the same time to nurture conditions for growth of

telecommunications, broadcasting and cable services in a manner and at a pace which will enable India to play a

leading role in emerging global information society.

The Authority, in exercise of its functions as per the provisions in the TRAI Act, has been entrusted to measure the

Quality of Service provided by the Service Providers from time to time and to compare them with the benchmarks so

as to assess the level of performance. In pursuance of this, TRAI has appointed M/s TUV-SUD South Asia Pvt. Ltd.

to carry out “Audit and Assessment of Quality of Service” provided by Basic (Wire line), Cellular Mobile and

Broadband service providers in terms of the benchmarks specified in the respective regulations, in North and West

Zones.

TUV-SUD South Asia carried out QoS audit as per the norms of TRAI in all the eight circles / services areas of the

North Zone and four circles of the West Zone. This report details the performance of the various service providers in

Haryana circle against the QoS bench marks laid down by TRAI in the respective regulations.



Table of Contents 1. BACKGROUND .................................................................................................................................................. 6

2. OBJECTIVES AND METHODOLOGY ........................................................................................................... 9

3. SAMPLE SIZE .................................................................................................................................................. 11

3.1 SAMPLING FOR CELLULAR MOBILE (WIRELESS) SERVICE PROVIDERS ................................... 11

3.2 SAMPLING FOR BASIC (WIRE LINE) SERVICES ................................................................................ 12

3.3 SAMPLING FOR BROADBAND SERVICE PROVIDERS ...................................................................... 12

4. EXECUTIVE SUMMARY ................................................................................................................................ 14

5. PMR AUDIT REPORTS: ................................................................................................................................. 17

5.1 MONTHLY PMR: ................................................................................................................................................. 17

5.1.1 BUSY HOUR OF VARIOUS SERVICE PROVIDERS: ......................................................................... 17

5.1.2 SWITCHES/BSC/BTS DETAILS OF SERVICE PROVIDERS: ............................................................ 17

5.1.3 QOS PERFORMANCE OF MONTHLY PMR – JANUARY 15 MONTH: ............................................ 18

5.1.4 QOS PERFORMANCE OF MONTHLY PMR – FEBRUARY 15 MONTH: ......................................... 19

5.1.5 QOS PERFORMANCE OF MONTHLY PMR – MARCH 15 MONTH: ................................................ 20

5.1.6 QOS PERFORMANCE OF QUARTERLY PMR –AVERAGE OF QE- MARCH 15 (JAN– FEB– MAR

2015 MONTHS AUDITED DATA) .................................................................................................................. 21

5.1.7 KEY FINDINGS ON MONTHLY PMR AUDIT REPORTS: ................................................................. 22

5.2 LIVE MEASUREMENT DATA (3-DAYS) FOR CELLULAR MOBILE SERVICE PROVIDERS (NETWORK

SERVICE QUALITY PARAMETER): ...................................................................................................................... 25

5.2.1 LIVE MEASURMENT DATA (3-DAYS) – JANUARY 15 MONTH: ................................................... 25

5.2.2 LIVE MEASURMENT DATA (3-DAYS) – FEBRUARY 15 MONTH: ................................................ 26

5.2.3 LIVE MEASURMENT DATA (3-DAYS) – MARCH 15 MONTH: ....................................................... 27

5.2.4 QUARTERLY QOS PERFORMANCE OF 3-DAYS LIVE MEASUREMENT AUDITED DATA

(AVERAGE OF JAN – FEB – MAR 2015 MONTHS AUDITED DATA) ...................................................... 28

5.2.5 KEY FINDING ON 3 DAYS LIVE MEASUREMENTS: ....................................................................... 28

5.2.6 DETAILED NETWORK DATA ASSESSMENT OF CELLULAR MOBILE TELEPHONE

SERVICES: ........................................................................................................................................................ 29

5.3 CUSTOMER SERVICE QUALITY PARAMETERS MEASUREMENT FOR CMTS - QE MARCH-15: ........ 36

5.3.1 QUARTERLY CUSTOMER SERVICE DELIVERY (CSD) AUDITED DATA FOR CELLULAR

MOBILE SERVICES (JANUARY TO MARCH 2015 MONTHS AUDITED DATA): .................................. 36

5.3.2 3 DAYS LIVE CSD AUDITED DATA FOR CELLULAR MOBILE SERVICES (QE-MARCH 2015):

........................................................................................................................................................................... 38

5.3.3 KEY FINDINGS ON CUSTOMER SERVICE DELIVERY (CSD) PARAMETERS ............................. 39

6. LIVE CALLING ASSESSMENT: .................................................................................................................... 41

6.1 INTER OPERATOR CALLS ASSESSMENT: .................................................................................................... 41

6.2 CUSTOMER CARE / HELPLINE ASSESSMENT: ............................................................................................ 42

6.3 LIVE CALLING ASSESSMENT FOR BILLING COMPLIANTS: .................................................................... 43

6.4 LEVEL -1 CALLING ASSESSMENT: ................................................................................................................ 44

7. OPERATOR ASSESTID DRIVE TEST......................................................................................................... 46



7.1 DETAIL OF THE ROUTES COVERED DURING THE DRIVE TESTS: .......................................................... 54

7.2 SSA WISE DRIVE TEST OBSERVATION: ....................................................................................................... 55

7.3 KEY FINDINGS ON DRIVE TEST: .................................................................................................................... 63

8. GRAPHICAL REPRESENTATION (CMTS): ............................................................................................... 65



1. BACKGROUND



1. BACKGROUND

Telecom Regulatory Authority of India has been entrusted to “lay down the standards of quality of service to

be provided by the service providers and ensure the quality of service and conduct the periodical survey of

such service provided by the service providers so as to protect interest of the consumers

of telecommunication services” vide sub-clause (v) of clause (b) of sub-section (1) of section 11 of the

Telecom Regulatory Authority of India Act, 1997 (24 of 1997).

The purpose of laying down Quality of Service Parameters is to:

i) Create conditions for consumer satisfaction by making known the quality of service, which the Service

provider is required to provide, and the user has a right to expect.

ii) Measure the Quality of Service provided by the Service Providers from time to time and to compare them

with the norms so as to assess the level of performance.

iii) Generally protect the interests of consumers of telecommunication services.

TRAI, the regulatory watch dog for the Quality of Service for the telecom services – Basic (Wire line),

Cellular Mobile (Wireless) and Broadband has commissioned M/s TUV-SUD South Asia Pvt. Ltd. for

conducting audit and assessment of quality of service of service providers, in terms of the benchmarks

specified in the “The Standards of Quality of Service of Basic Telephone Service (Wire line) and Cellular

Mobile Telephone Service Regulations, 2009 (7 of 2009) dated 20th March, 2009 and the Quality of Service

of Broadband Service Regulations, 2006 (11 of 2006) dated 6thOctober, 2006 on zonal basis for North

Zone and West Zone comprising of the following Telecom Circles/Metro Service Areas:

North Zone: Delhi, Jammu & Kashmir, Himachal Pradesh, Punjab, Haryana, Rajasthan, Uttar Pradesh-

East and Uttar Pradesh-West (including Uttarakhand). For the cellular mobile telephone service the service

area of Delhi includes Ghaziabad, Faridabad, Noida and Gurgaon.

West Zone: Mumbai, Maharashtra (including Goa and excluding Mumbai), Gujarat and Madhya Pradesh

(including Chhattisgarh).



The Audit exercise would assess the Quality of Service of telecom operators providing Basic (Wire line),

Cellular Mobile (Wireless) and Broadband services by auditing the relevant QoS records maintained by the

operators, conducting drive tests as well as live measurements and comparing them with quality of service

benchmarks stipulated by TRAI. The audit would be carried out by TUV-SUD South Asia every quarter

across all the Circles/Service areas of North and West Zones for Cellular Mobile Service. However, in

respect of Basic telephone service (wireline) and Broadband service, a circle would be audited once in a

year.



2. OBJECTIVES AND METHODOLOGY



2. OBJECTIVES AND METHODOLOGY

The primary objective is to audit and assess the Quality of Service being rendered by Basic, Cellular Mobile

& Broadband service providers against the parameters notified by TRAI. The audit and assessment of Quality of Service was carried out by TUV SUD South Asia across all the

Circles/Service areas of North and West Zones for Cellular Mobile Service. Apart from this, QoS

audit for Basic (Wire line) and Broadband Services was also undertaken for Himanchal Pradesh,

J&K and Maharashtra & Goa circles during the quarter January 2015 – March 2015.

The Scope of work as per the Terms of Reference (TOR) includes the following:

i) Preparation of Performance Monitoring reports (PMRs) and uploading in the system.

ii) Live measurements of the performance of Service Providers (SPs) against the benchmarks for

three days during each audit.

iii) Monthly audit based on one month data of the SPs.

iv) Drive test of the RF networks.

v) Audit of the performance of call centers with respect to their accessibility and percentage of

calls answered by the operators and random customer feedback by calling the customers to

get feedback of the services provided by the service providers.

vi) Transfer of data generated by the RF drive test/Live measurements / PMR/ monthly audit to

the server located at TRAI premises on real time basis.



3. SAMPLE SIZE



3. SAMPLE SIZE

3.1 SAMPLING FOR CELLULAR MOBILE (WIRELESS) SERVICE PROVIDERS

100% of the Gateway MSC‟s (GMSC‟s) and Mobile Switching Centers (MSC‟s) of all the Cellular Mobile

Service Providers or Unified Access Service Providers (UASP) were covered for audit in specified

circles/service areas. Following were the various operators covered in Haryana circle

Sl. No. Name of Service

Provider Dates of live measurement Audit Audit Location

GSM Operators January-15 February-15 March-15

1 AIRCEL 21 to 23 Jan-15 11 to 13 Feb-15 18 to 20 Mar-15 Green Buleward Building, NSN office, Sector-62, Noida (UP)

2 AIRTEL 13 to 15 Jan-15 9 to 11 Feb-15 16 to 18 Mar-15 Bharti Airtel Ltd, Plot No. 21, Rajiv Gandhi Chandigarh Technology Park, Chandigarh.

3 BSNL 14 to 16 Jan-15 14 to 16 Feb-15 20, 21 & 23 Mar-15 AGM (PG) Cum Nodal Officer (TRAI) O/o CGMT Haryana, Ambala (HR)

4 VIDEOCON 20 to 22 Jan-15 19, 20 & 23 Feb-15 19, 20 & 23 Mar-15 Videocon Telecommunication Ltd,Golden Palace,Near Vita Milk Plant,Jasmeet Nagar,Ambala City-134007

5 TATA GSM 19 to 21 Jan-15 18 to 20 Feb-15 19, 20 & 23 Mar-15 Tata Teleservices Limited, 5 - Jasmeet Nagar,Near Vita Milk Plant Gt Road,Ambala, Ambala-134001, India

6 IDEA 7 to 9 Jan-15 24 to 26 Feb-15 17 to 19 Mar-15 Idea Cellular Limited, E-5, Sector-63, Noida (UP)

7 RCOM GSM 2, 5 & 6 Jan-15 9 to 11 Feb-15 16 to 18 Mar-15 Reliance Communication Limited, NH-1, VPO-Mohari, Kuruskhetra, Near Hasari Pouthry Farm, Milestone 188.

8 VODAFONE 14 to 16 Jan-15 6, 9 & 10 Feb-15 11 to 13 Mar-15 Vodafone Digilink Limited, 173 HSIDC Industrial Area, Sector-3, Karnal (Har.)

CDMA Operators

9 RCOM CDMA 2, 5 & 6 Jan-15 9 to 11 Feb-15 16 to 18 Mar-15 Reliance Communication Limited, NH-1, VPO-Mohari, Kuruskhetra, Near Hasari Pouthry Farm, Milestone 188.

10 TATA CDMA 19 to 21 Jan-15 18 to 20 Feb-15 19, 20 & 23 Mar-15 Tata Teleservices Limited, 5, Jasmeet Nagar,Near Vita Milk Plant Gt Road,Ambala, Ambala-134001, India

For all the above operators, audit was conducted in all the three months of the Quarter ended March 2015. The data generated by monthly PMR and 3-days live measurements audit for the period January 2015 to March 2015 has been successfully uploaded to the server located at TRAI premises.



3.2 SAMPLING FOR BASIC (WIRE LINE) SERVICES The QoS audit for basic (wire line) service is to be done for the number of exchanges spread over in about

10% of SDCAs with each service providers in specified circles only once in a year. Based on this criterion,

QoS audit for basic (wire line) service was not required to be done for Haryan Circle in the quarter

ended March- 2015, as the same has already been done during QE December 2014.

3.3 SAMPLING FOR BROADBAND SERVICE PROVIDERS TUV–SUD South Asia has to conduct the audit and assessment of Quality of Service of Broadband Service

only in respect of the service providers who are having broadband subscriber base of more than 10,000

subscribers in their licensed service area, for 5% of Point of Presence (PoPs) spread over in 10% SDCAs in

specified Telecom Circle only once in a year. Based on this criterion, the QoS audit for Broadband

service was not required to be done for Haryana Circle in the quarter ended March- 2015, as the same

has already been done during QE December 2014.



4. EXECUTIVE SUMMARY



4. EXECUTIVE SUMMARY

The executive summary put in a nutshell the key findings of the Audit by providing: -

“Service provider performance report” for Cellular mobile, Basic (wire line) and Broadband services , which gives a foretaste of

the performance of various operators against the benchmark specified by TRAI, during the months in which the Audit was

carried out by TUV-SUD Auditors.

“Parameter wise critical findings” for Cellular mobile, Basic (wire line) and Broadband services: This indicates key observations

and findings from different activities carried out during the Audit process.

TUV-SUD conducted audit involved a 3 stage verification process which consisted of auditing the records of the service

providers and verifying the data submitted to TRAI. The second step involved a three day live measurement of all the network

parameters. On the basis of the three days live measurement, the auditors checked the busy hour of the day for the service

provider and collected the data for this busy hour for the month in which the audit was conducted Finally, the performance of

the service providers was also gauged by conducting drive tests in three select SSAs per service provider per quarter.

The three stage audit / verification viz audit of the records, live measurements and drive tests of all the cellular mobile operators

was repeated every month. In case of Basic (Wire line) and Broadband, this exercise is required to be carried out on quarterly

basis.

Essence of compliance report of service providers with respect to the QoS:

Cellular Mobile:

(i) Based on monthly audit, it was concluded that the performance of the service providers was fairly satisfactory for Network

Parameters in Haryana service area as they were found to have largely met the benchmarks of the parameters during the

quarter. However, Aircel failed to meet the benchmark of Call Drop Rate (CDR) with its quarterly average performance as

4.04%. Whereas, Aircel, Tata (GSM) and Tata (CDMA) remained non-complied for the parameters „Worst affected Cells >

3% TCH drops’ with their average performance as 3.92%, 4.56% and 5.06% respectively.

(ii) From three days assessment, the performance of all operators was found satisfactory as they were largely meeting the

benchmarks except the parameter ‘Worst affected cells> 3 % TCH drops”, which could not be complied with by Aircel, Tata

(GSM), Tata (CDMA) in all the three months of the quarter. The average performance of Aircel, Tata (GSM) and Tata (CDMA)

for parameter ‘Worst affected cells> 3 % TCH drops” was 3.70%, 4.46% and 5.21% respectively. Aircel also failed to meet

the benchmark of Call Drop rate (3.47%).

The similar non-compliance of Aircel, Tata (GSM) and Tata (CDMA) was also observed for monthly audit of the quarter.



(iii) With regard to the Customer Service Quality Parameters, the service providers were found in well compliance of most of

the parameters on Metering and Billing Credibility, Response Time to Customers, Termination of Service and Time taken for

refunds.

All service providers were in compliance with respect to the parameter „Accessibility of call center‟ and „% Calls answered by

operator (voice to voice)‟ except BSNL, RCOM GSM and Tata GSM. BSNL , RCOM GSM and Tata GSM have not met the

benchmark of parameter calls answered by Operators (voice to voice) within 90 seconds with their performance as

57.89%, 92.03% and 94.11% against the benchmark of >=95%. The performance of BSNL was way below the benchmark.

The results for three days live measurements reveal that all operators have met the benchmarks for the parameters

„Accessibility to call center‟ and call connection to operators (Voice to voice) within 90 seconds. Only Aircel failed to meet the

benchmark of Accessibility of Call center with its performance as 93.06% whereas, Airtel and BSNL remained short of

benchmark of „Call answered by operator (Voice to Voice) within 90 seconds’ with their performance of 93.91% and

49.55% respectively.

(iv) With regard to Drive Tests, the overall performance of the service providers was satisfactory as they were largely meeting

the benchmarks. Only BSNL remained non-compliant with respect to the parameters „Call Drop Rate and Voice Quality’, in

Jind, Karnal and Ambala SSAs where the drive tests were conducted. The BSNL needs to improve its network performance

in respect of these parameters.



5. PMR AUDIT REPORT



5. PMR AUDIT REPORTS:

5.1 MONTHLY PMR:

5.1.1 BUSY HOUR OF VARIOUS SERVICE PROVIDERS:

Sl. No. Name of Service Provider Month of Audit Network TCBH Hour

GSM Operators

1 AIRCEL March-15 20:00 - 21:00

2 AIRTEL March-15 19:00 - 20:00

3 BSNL March-15 19:00 - 20:00

4 VIDEOCON March-15 20:00 - 21:00

5 TATA GSM March-15 19:00 - 20:00

6 IDEA March-15 19:00 - 20:00

7 RCOM GSM March-15 20:00 - 21:00

8 VODAFONE March-15 20:00 - 21:00

CDMA Operators

9 RCOM CDMA March-15 20:00 - 21:00

10 TATA CDMA March-15 19:00 - 20:00

The TCBH reported by all the service providers matched the network busy hour calculated by TUV auditors for the Haryana circle.

5.1.2 SWITCHES/BSC/BTS DETAILS OF SERVICE PROVIDERS:

Sl. No. Name of Service

Provider No. of MSC +

GMSC No. of BSC No. of BTS NSS make BSS make

GSM Operators

1 AIRCEL NA* 1 28 NSN NSN

2 AIRTEL 4 24 2810 Ericsson Ericsson

3 BSNL 9 29 2032 Ericsson & ZTE Ericsson, NSN &

ZTE

4 IDEA 6 31 3191 NSN NSN

5 RCOM GSM 1 8 901 Huawei Huawei

6 TATA GSM 2 12 1499 NSN NSN

7 VIDEOCON 1 8 1402 Huawei Huawei

8 VODAFONE 7 47 2988 NSN NSN

CDMA Operators

9 RCOM CDMA 3 NA 551 Lucent & ZTE Lucent

10 TATA CDMA 4 6 400 Ericsson & Huawei ZTE & Motorola

NA*: Aircel is having one MSC at Gurgaon (NCR)



5.1.3 QOS PERFORMANCE OF MONTHLY PMR – JANUARY 15 MONTH:

CELLULAR MOBILE TELEPHONE SERVICES HARYANA CIRCLE - JANUARY 15 MONTH

PMR Generation Data B

ench

- m

ark

Au

dit

Per

iod

AIR

CE

L

AIR

TE

L

BS

NL

VID

EC

ON

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VO

DA

FO

NE

RC

OM

CD

MA

TA

TA

CD

MA

S/N Name of Parameter GSM Operators CDMA Operators

Network Service Quality Parameter

1

Network Availability

a) BTS Accumulated Downtime <=2% Jan-15 0.12% 0.04% 1.07% 0.12% 0.02% 0.00% 0.40% 0.02% 0.27% 0.08%

b) Worst affected BTSs due to downtime <=2% Jan-15 0.00% 0.04% 1.21% 0.29% 0.00% 0.00% 1.66% 0.00% 0.72% 0.25%

2

Connection Establishment (Accessibility)

a) CSSR (Call Setup Success Rate)

>=95% Jan-15 98.82% 99.28% 97.23% 98.94% 98.78% 99.98% 99.68% 99.76% 97.80% 98.37%

b) SDCCH/PAGING Channel congestion

<=1% Jan-15 0.00% 0.10% 0.28% 0.05% 0.04% 0.19% 0.01% 0.12% 0.00% 0.00%

c) TCH congestion <=2% Jan-15 0.00% 0.16% 1.03% 0.03% 0.32% 0.36% 0.01% 0.24% 0.29% 0.09%

3

Connection maintenance (Retainability)

a) CDR (Call Drop Rate) <=2% Jan-15 1.93% 0.30% 1.29% 0.53% 0.68% 0.56% 0.22% 0.76% 0.03% 0.14%

b) Worst affected cells>3% TCH drop (Call drop) rate

<=3% Jan-15 3.34% 0.79% 1.53% 0.65% 3.75% 1.49% 0.03% 2.30% 0.07% 4.25%

c) Connections with good voice quality

>=95% Jan-15 98.94% 99.11% NP 97.60% 97.26% 98.10% 99.20% 97.76% 99.75% NP

4 No. of POI‟s having >=0.5% POI congestion

<=0.5% Jan-15 0 0 0 0 0 0 0 0 0 0

* NP-Not Provided: BSNL and Tata CDMA having no direct counter to provide the data for the parameter “Connections with good voice quality”, hence they have not provided data for this parameter.



5.1.4 QOS PERFORMANCE OF MONTHLY PMR – FEBRUARY 15 MONTH:

CELLULAR MOBILE TELEPHONE SERVICES HARYANA CIRCLE - FEBRUARY 15 MONTH

PMR Generation Data

Ben

ch-

mar

k

Au

dit

Per

iod

AIR

CE

L

AIR

TE

L

BS

NL

VID

EC

ON

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VO

DA

FO

NE

RC

OM

CD

MA

TA

TA

CD

MA



1


a) BTS Accumulated Downtime <=2% Feb-15 0.04% 0.04% 1.15% 0.13% 0.01% 0.00% 0.35% 0.01% 0.57% 0.05%

b) Worst affected BTSs due to downtime <=2% Feb-15 0.00% 0.00% 1.59% 0.22% 0.00% 0.00% 1.11% 0.00% 0.91% 0.00%

2



>=95% Feb-15 99.51% 99.19% 97.74% 98.87% 98.68% 99.98% 99.52% 99.65% 98.35% 98.61%


<=1% Feb-15 0.00% 0.15% 0.17% 0.08% 0.06% 0.18% 0.01% 0.09% 0.00% 0.00%

c) TCH congestion <=2% Feb-15 0.00% 0.16% 0.95% 0.06% 0.36% 0.36% 0.02% 0.35% 0.16% 0.02%

3


a) CDR (Call Drop Rate) <=2% Feb-15 6.68% 0.29% 1.30% 0.57% 0.71% 0.69% 0.23% 0.77% 0.04% 0.52%


<=3% Feb-15 4.51% 0.69% 1.68% 0.70% 4.38% 1.86% 0.08% 2.54% 0.16% 5.23%


>=95% Feb-15 99.24% 99.08% NP 97.41% 97.14% 98.00% 99.17% 97.49% 99.74% NP


<=0.5% Feb-15 0 0 0 0 0 0 0 0 0 0




5.1.5 QOS PERFORMANCE OF MONTHLY PMR – MARCH 15 MONTH:

CELLULAR MOBILE TELEPHONE SERVICES HARYANA CIRCLE - MARCH 15 MONTH

PMR Generation Data

Ben

ch-

mar

k

Au

dit

Per

iod

AIR

CE

L

AIR

TE

L

BS

NL

VID

EC

ON

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VO

DA

FO

NE

RC

OM

CD

MA

TA

TA

CD

MA



1


a) BTS Accumulated Downtime <=2% Mar-15 0.14% 0.05% 1.21% 0.15% 0.04% 0.01% 0.33% 0.04% 0.59% 0.09%

b) Worst affected BTSs due to downtime <=2% Mar-15 0.00% 0.00% 1.40% 0.50% 0.00% 0.00% 0.67% 0.00% 1.63% 0.00%

2



>=95% Mar-15 99.38% 99.17% 97.85% 98.89% 97.91% 99.97% 99.69% 99.64% 98.70% 98.25%


<=1% Mar-15 0.09% 0.15% 0.23% 0.08% 0.07% 0.35% 0.01% 0.21% 0.00% 0.00%

c) TCH congestion <=2% Mar-15 0.00% 0.17% 0.74% 0.04% 0.89% 0.51% 0.03% 0.36% 0.08% 0.03%

3


a) CDR (Call Drop Rate) <=2% Mar-15 3.51% 0.28% 1.35% 0.62% 0.97% 0.62% 0.22% 0.82% 0.05% 0.54%


<=3% Mar-15 3.92% 0.72% 1.91% 0.99% 5.54% 1.78% 0.05% 2.73% 0.14% 5.69%


>=95% Mar-15 99.51% 99.03% NP 97.31% 96.98% 97.90% 99.15% 97.41% 99.74% NP


<=0.5% Mar-15 0 0 0 0 0 0 0 0 0 0




5.1.6 QOS PERFORMANCE OF QUARTERLY PMR –AVERAGE OF QE- MARCH 15 (JAN– FEB– MAR 2015 MONTHS AUDITED DATA)

QUARTERLY QOS PERFORMANCE (AVERAGE OF QE - MARCH 15) OF HARYANA CIRCLE

PMR Generation Data

Ben

ch-

mar

k

Au

dit

Per

iod

AIR

CE

L

AIR

TE

L

BS

NL

VID

EC

ON

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VO

DA

FO

NE

RC

OM

CD

MA

TA

TA

CD

MA



1


a) BTS Accumulated Downtime <=2% Quarterly 0.10% 0.04% 1.14% 0.13% 0.02% 0.00% 0.36% 0.02% 0.48% 0.07%

b) Worst affected BTSs due to downtime <=2% Quarterly 0.00% 0.01% 1.40% 0.34% 0.00% 0.00% 1.15% 0.00% 1.09% 0.08%

2



>=95% Quarterly 99.24% 99.21% 97.61% 98.90% 98.46% 99.98% 99.63% 99.68% 98.28% 98.41%


<=1% Quarterly 0.03% 0.13% 0.23% 0.07% 0.06% 0.24% 0.01% 0.14% 0.00% 0.00%

c) TCH congestion <=2% Quarterly 0.00% 0.16% 0.91% 0.04% 0.52% 0.41% 0.02% 0.32% 0.18% 0.05%

3


a) CDR (Call Drop Rate) <=2% Quarterly 4.04% 0.29% 1.31% 0.57% 0.79% 0.62% 0.22% 0.78% 0.04% 0.40%


<=3% Quarterly 3.92% 0.73% 1.71% 0.78% 4.56% 1.71% 0.05% 2.52% 0.12% 5.06%


>=95% Quarterly 99.23% 99.07% NP 97.44% 97.13% 98.00% 99.17% 97.55% 99.74% NP


<=0.5% Quarterly 0 0 0 0 0 0 0 0 0 0




5.1.7 KEY FINDINGS ON MONTHLY PMR AUDIT REPORTS: The audit for cellular mobile service providers was conducted at their respective MSCs in the circle.

TUV conducted audit for cellular mobile operators based on three stage audit / verification viz audit of the records, live measurements and drive tests. This exercise has been repeated every month for CMSPs.

Network Service Quality Parameters:


i. BTS Accumulated Downtime (Not Available for Service): ii. Worst affected BTSs due to downtime

For measuring the performance against the benchmark for this parameter, down time of each BTS lasting for more than 1 hour at a time in a day during the period of a month has been taken for computation. In Haryana circle, all the operators found meeting benchmark on the above parameters i.e. „BTS accumulated downtime‟ and „worst affected BTSs due to down time‟ in all the three months of the quarter. Connection Establishment (Accessibility)

i. Call Set-up Success Rate(CSSR) CSSR includes complete signaling in the call set up process and does not aim to measure the performance of the called exchange or that of the Point of Interconnection (POI). CSSR was established as the ratio of total number of successful call attempts (establishment) to the total number of call attempts made. All the operators were well performed on this parameter. Parameters related to Network Congestion: The parameters namely SDCCH / Paging Channel Congestion, TCH and POI are prescribed with the aim of measuring the congestion in the network.

In CDMA system, there is no direct counter defined for reporting Paging Channel Congestion as reported by Tata Teleservices. However, they have a defined counter for Paging Channel Occupancy Ratio (PCH Average Using Ratio) which is used to determine the Paging Channel Occupancy which on an average is < 50% on all sites in the network. When the value of this parameter is less than 100%, it is counted as 0% congestion. Thus, there is no congestion on the pegging channel in CDMA system.

With respect to this parameter, the performance of the operators is quite satisfactory as all operators have met the TRAI specified benchmarks on TCH congestion parameters.



Connection Maintenance (Retainability)

i. Call Drop Rate: This parameter gives a reliable measurement of the mobile network used by the service provider for maintaining a call once it has been correctly established. Failures in coverage, network congestion and network failures have important impact on this parameter. The audit with respect to this parameter revealed that all the operators (except Aircel) met the benchmark for this parameter. Aircel failed to meet the benchmark with its quarterly average performance as 4.04%.

ii. Worst affected cells having more than 3% TCH drops Worst affected cells are defined as cells in which the call drop rate exceeds 3% during Cell Bouncing Busy Hour (CBBH) or at any other hour of a day. The audit with respect to this parameter revealed that all the operators met the benchmark for this parameter except Aircel and Tata Tele Services (TTSL). Aircel, Tata GSM and Tata CDMA failed to meet the benchmark in all the three months of the quarter with their quarterly average performance as 3.92%, 4.56% and 5.06% respectively.

iii. Connections with good voice quality:

Most of the Operators were measuring this parameter through the system generated data at their switches. BSNL & Tata CDMA have not provided the data for this parameter. The audit results for this parameter indicate that all operators have met the bench mark during the quarter.

iv. POI‟s having >=0.5% POI congestion All operators were having congestion less than 0.5% on individual POI, thus met the benchmark.



3-DAYS LIVE MEASUREMENT DATA VERIFICATION FOR

CELLULAR MOBILE SERVICE PROVIDERS

(NETWORK SERVICE QUALITY PARAMETER)



5.2 LIVE MEASUREMENT DATA (3-DAYS) FOR CELLULAR MOBILE SERVICE PROVIDERS (NETWORK SERVICE QUALITY PARAMETER):

5.2.1 LIVE MEASURMENT DATA (3-DAYS) – JANUARY 15 MONTH:

CELLULAR MOBILE TELEPHONE SERVICES - HARYANA CIRCLE - JAN 15 MONTH

Live measurement Data

Ben

ch-

mar

k

Ave

rag

e o

f 3

Day

s

AIR

CE

L

AIR

TE

L

BS

NL

VID

EO

CO

N

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VO

DA

FO

NE

RC

OM

CD

MA

TA

TA

CD

MA

S/N Name of

Parameter GSM Operators CDMA Operators


1


a) BTS Accumulated Downtime

<=2% Live data 0.52% 0.01% 1.82% 0.08% 0.02% 0.01% 0.61% 0.02% 0.45% 0.00%

b) Worst affected BTSs due to downtime

<=2% Live data 0.00% 0.00% 0.45% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

2



>=95% Live data 100% 99.33% 97.43% 98.98% 98.74% 99.97% 99.81% 99.74% 98.54% 98.44%


<=1% Live data 0.00% 0.08% 0.16% 0.04% 0.04% 0.11% 0.01% 0.13% 0.00% 0.00%

c) TCH congestion <=2% Live data 0.00% 0.14% 0.95% 0.01% 0.37% 0.26% 0.01% 0.26% 0.12% 0.02%

3


a) CDR (Call Drop Rate)

<=2% Live data 2.10% 0.28% 1.28% 0.52% 0.67% 0.54% 0.19% 0.76% 0.05% 0.50%


<=3% Live data 5.56% 0.86% 1.76% 0.54% 3.77% 1.62% 0.01% 2.34% 0.06% 5.12%


>=95% Live data 98.80% 99.11% NP 97.63% 97.27% 98.12% 99.22% 97.70% 99.76% NP

4 No. of POI having >=0.5% congestion

<0.5% Live data 0 0 0 0 0 0 0 0 0 0

* NP-Not Provided: BSNL and Tata CDMA having no direct counter to provide the data for the parameter “Connections with good voice quality”, hence they have not provided data

for this parameter.



5.2.2 LIVE MEASURMENT DATA (3-DAYS) – FEBRUARY 15 MONTH:

CELLULAR MOBILE TELEPHONE SERVICES HARYANA CIRCLE - FEBRUARY 15 MONTH


Ben

ch-

mar

k

Ave

rag

e o

f 3

Day

s

AIR

CE

L

AIR

TE

L

BS

NL

VID

EO

CO

N

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VO

DA

FO

NE

RC

OM

CD

MA

TA

TA

CD

MA

S/N Name of

Parameter GSM Operators

CDMA Operators


1



<=2% Live data 0.00% 0.01% 1.77% 0.07% 0.01% 0.00% 0.29% 0.01% 0.65% 0.01%


<=2% Live data 0.00% 0.00% 0.35% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

2



>=95% Live data 100% 99.29% 97.53% 98.92% 98.59% 99.98% 99.78% 99.76% 98.70% 98.53%


<=1% Live data 0.00% 0.12% 0.10% 0.06% 0.07% 0.39% 0.01% 0.11% 0.00% 0.00%


3



<=2% Live data 3.76% 0.28% 1.27% 0.56% 0.78% 0.89% 0.23% 0.71% 0.03% 0.52%


<=3% Live data 3.17% 0.67% 1.65% 0.60% 4.12% 1.57% 0.02% 2.39% 0.22% 5.19%


>=95% Live data 99.60% 99.11% NP 97.38% 97.13% 97.84% 99.15% 97.61% 99.75% NP


<0.5% Live data 0 0 0 0 0 0 0 0 0 0

* NP-Not Provided: BSNL and Tata CDMA having no direct counter to provide the data for the parameter “Connections with good voice quality”, hence they have not provided the data for this parameter.



5.2.3 LIVE MEASURMENT DATA (3-DAYS) – MARCH 15 MONTH:

CELLULAR MOBILE TELEPHONE SERVICES HARYANA CIRCLE- DECEMBER 14 MONTH


Ben

ch-

mar

k

Ave

rag

e o

f 3

Day

s

AIR

CE

L

AIR

TE

L

BS

NL

VID

EO

CO

N

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VO

DA

FO

NE

RC

OM

CD

MA

TA

TA

CD

MA

S/N Name of

Parameter GSM Operators

CDMA Operators


1



<=2% Live data 0.00% 0.01% 1.60% 0.12% 0.01% 0.01% 0.26% 0.02% 0.55% 0.03%


<=2% Live data 0.00% 0.00% 0.20% 0.07% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

2



>=95% Live data 97.78% 99.30% 97.78% 98.87% 97.96% 99.98% 99.79% 99.73% 98.00% 98.54%


<=1% Live data 0.00% 0.11% 0.20% 0.07% 0.05% 0.18% 0.01% 0.13% 0.00% 0.00%


3



<=2% Live data 4.55% 0.25% 1.31% 0.63% 0.88% 0.55% 0.20% 0.89% 0.06% 0.52%


<=3% Live data 2.38% 0.60% 1.78% 0.99% 5.48% 1.51% 0.04% 3.93% 0.20% 5.31%


>=95% Live data 99.53% 99.06% NP 97.18% 96.87% 97.98% 99.15% 97.16% 99.73% NP


<0.5% Live data 0 0 0 0 0 0 0 0 0 0

* NP-Not Provided: BSNL and Tata CDMA having no direct counter to provide the data for the parameter “Connections with good voice quality”, hence they have not provided by

data for this parameter.



5.2.4 QUARTERLY QOS PERFORMANCE OF 3-DAYS LIVE MEASUREMENT AUDITED DATA (AVERAGE OF JAN – FEB – MAR 2015 MONTHS AUDITED DATA)

QUARTERLY QOS PERFORMANCE OF 3-DAYS LIVE MEASUREMENT (AVERAGE OF THREE MONTHS ) – HARYANA CIRCLE


Ben

ch-

mar

k

Ave

rag

e o

f 3

Day

s

AIR

CE

L

AIR

TE

L

BS

NL

VID

EO

CO

N

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VO

DA

FO

NE

RC

OM

CD

MA

TA

TA

CD

MA

S/N Name of Parameter GSM Operators CDMA

Operators


1



<=2% Quarterly 0.17% 0.01% 1.73% 0.09% 0.01% 0.01% 0.39% 0.02% 0.55% 0.01%


<=2% Quarterly 0.00% 0.00% 0.33% 0.02% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

2



>=95% Quarterly 99.26% 99.31% 97.58% 98.92% 98.43% 99.98% 99.79% 99.74% 98.41% 98.50%


<=1% Quarterly 0.00% 0.10% 0.15% 0.06% 0.05% 0.23% 0.01% 0.12% 0.00% 0.00%

c) TCH congestion <=2% Quarterly 0.00% 0.14% 0.81% 0.03% 0.53% 0.35% 0.02% 0.26% 0.15% 0.01%

3



<=2% Quarterly 3.47% 0.27% 1.29% 0.57% 0.78% 0.66% 0.21% 0.79% 0.05% 0.51%


<=3% Quarterly 3.70% 0.71% 1.73% 0.71% 4.46% 1.57% 0.02% 2.89% 0.16% 5.21%


>=95% Quarterly 99.31% 99.09% NP 97.40% 97.09% 97.98% 99.17% 97.49% 99.75% NP


<0.5% Quarterly 0 0 0 0 0 0 0 0 0 0

5.2.5 KEY FINDING ON 3 DAYS LIVE MEASUREMENTS: From three days assessment, the performance of all operators was found satisfactory as they were largely meeting the benchmarks except the parameter ‘Worst affected cells> 3 % TCH drops”, which could not be complied with by Aircel, Tata (GSM), Tata (CDMA) in all the three months of the quarter. The average performance of Aircel, Tata (GSM) and Tata (CDMA) for parameter ‘Worst affected cells> 3 % TCH drops” was 3.70%, 4.46% and 5.21% respectively. Aircel also failed to meet the benchmark of Call Drop rate (3.47%). The similar non-compliance of Aircel, Tata (GSM) and Tata (CDMA) was also observed during monthly audit of the quarter.



5.2.6 DETAILED NETWORK DATA ASSESSMENT OF CELLULAR MOBILE TELEPHONE SERVICES:

TABLE: 1

Detailed Network Data Assessment of Cellular Mobile Telephone Services- Haryana Circle - January 15 month

S/N Name of

Parameter Bench- mark

Audit Period

AIRCEL AIRTEL BSNL VIDEOCON TATA GSM

IDEA RCOM GSM

VODAFONE RCOM CDMA

TATA CDMA

GSM Operators CDMA

Operators


1


a) Total no. of BTSs in the licensed service area

Jan-15 28 2785 1989 1377 1494 3191 901 2938 552 401

b) Sum of downtime of BTSs in a month in hours i.e. total outage time of all BTSs in hours during a month

Jan-15 25.21 752.48 15882.90 1266.33 276.96 99.55 2694.37 492.51 1114.00 238.17

c) BTS Accumulated Downtime

<=2% Jan-15 0.12% 0.04% 1.07% 0.12% 0.02% 0.00% 0.40% 0.02% 0.27% 0.08%

d) No. of BTSs having accumulated downtime of >24 hours in a month

Jan-15 0 1 24 4 0 0 15 0 4 1

e) Worst affected BTSs due to downtime

<=2% Jan-15 0.00% 0.04% 1.21% 0.29% 0.00% 0.00% 1.66% 0.00% 0.72% 0.25%

2



>=95% Jan-15 98.82% 99.28% 97.23% 98.94% 98.78% 99.98% 99.68% 99.76% 97.80% 98.37%

b) SDCCH/PAGING Congestion

<=1% Jan-15 0.00% 0.10% 0.28% 0.05% 0.04% 0.19% 0.01% 0.12% 0.00% 0.00%

c) TCH congestion <=2% Jan-15 0.00% 0.16% 1.03% 0.03% 0.32% 0.36% 0.01% 0.24% 0.29% 0.09%

3


a) Call Drop Rate (CDR) <=2% Jan-15 1.93% 0.30% 1.29% 0.53% 0.68% 0.56% 0.22% 0.76% 0.03% 0.14%

b) Worst affected cells>3% TCH drop

<=3% Jan-15 3.34% 0.79% 1.53% 0.65% 3.75% 1.49% 0.03% 2.30% 0.07% 4.25%

c) % of connections with good voice quality

>=95% Jan-15 98.94% 99.11% NP 97.60% 97.26% 98.10% 99.20% 97.76% 99.75% NP

d) Total No. of cells exceeding 3% TCH drop (call drop)

Jan-15 3 66 91 27 164 144 1 205 1 52

e) Total no. of cells (Sector) in the licensed service area

Jan-15 84 8364 5911 4186 4373 9650 2697 8907 1656 1230

4

No. of POI’s having >=0.5% POI congestion

No. of POI‟s having >=0.5% POI congestion

Jan-15 0 0 0 0 0 0 0 0 0 0

Name of POI not meeting the benchmark

Jan-15 0 0 0 0 0 0 0 0 0 0

5

Network Data

a) Equipped Capacity of Network in Erlang

Jan-15 212 75759 240000 62172 94089 106270 50000 139945 56000 62072

b) Total traffic in TCBH in erlang (Avg.)

Jan-15 2 59641 79379 25369 39175 112655 34546 124239 10661 12821

c) Total no. of customers served (as per VLR) on last day of the month

Jan-15 249 2361295 1569509 956125 1695387 4452301 1549752 4883699 344250 170709



TABLE: 2

Detailed Network Data Assessment of Cellular Mobile Telephone Services-3 days live measurements-Haryana Circle- January 15 month

S/N Name of


Average of 3

Days


IDEA RCOM GSM

VODAFONE RCOM CDMA

TATA CDMA

GSM Operators CDMA

Operators


1



Live data 28 2792 1984 1370 1494 3171 901 2917 552 401


Live data 10.40 21.02 2595.65 81.59 16.39 18.30 395.48 31.54 180.43 0


<=2% Live data 0.52% 0.01% 1.82% 0.08% 0.02% 0.01% 0.61% 0.02% 0.45% 0.00%


Live data 0 0 9 0 0 0 0 0 0 0


<=2% Live data 0.00% 0.00% 0.45% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

2



>=95% Live data 100% 99.33% 97.43% 98.98% 98.74% 99.97% 99.81% 99.74% 98.54% 98.44%


<=1% Live data 0.00% 0.08% 0.16% 0.04% 0.04% 0.11% 0.01% 0.13% 0.00% 0.00%


3


a) Call Drop Rate (CDR) <=2% Live data 2.10% 0.28% 1.28% 0.52% 0.67% 0.54% 0.19% 0.76% 0.05% 0.50%


<=3% Live data 5.56% 0.86% 1.76% 0.54% 3.77% 1.62% 0.01% 2.34% 0.06% 5.12%


>=95% Live data 98.80% 99.11% NP 97.63% 97.27% 98.12% 99.22% 97.70% 99.76% NP


Live data 5 72 104 23 165 157 0 206 1 63


Live data 84 8392 5931 4198 4373 9665 2697 8829 1656 1230

4



Live data 0 0 0 0 0 0 0 0 0 0


Live data 0 0 0 0 0 0 0 0 0 0



TABLE: 3

Detailed Network Data Assessment of Cellular Mobile Telephone Services- Haryana Circle- February 15 month

S/N Name of


Audit Period

AIR

CE

L

AIR

TE

L

BS

NL

VID

EO

CO

N

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VO

DA

FO

NE

RC

OM

CD

MA

TA

TA

CD

MA

GSM Operators CDMA

Operators


1



Feb-15 28 2801 2017 1391 1489 3191 901 2973 551 401


Feb-15 8.16 791.99 15526.19 1228.85 143.29 105.09 2114.65 297.18 2115.82 129.66


<=2% Feb-15 0.04% 0.04% 1.15% 0.13% 0.01% 0.00% 0.35% 0.01% 0.57% 0.05%


Feb-15 0 0 32 3 0 0 10 0 5 0


<=2% Feb-15 0.00% 0.00% 1.59% 0.22% 0.00% 0.00% 1.11% 0.00% 0.91% 0.00%

2



>=95% Feb-15 99.51% 99.19% 97.74% 98.87% 98.68% 99.98% 99.52% 99.65% 98.35% 98.61%


<=1% Feb-15 0.00% 0.15% 0.17% 0.08% 0.06% 0.18% 0.01% 0.09% 0.00% 0.00%

c) TCH congestion <=2% Feb-15 0.00% 0.16% 0.95% 0.06% 0.36% 0.36% 0.02% 0.35% 0.16% 0.02%

3


a) Call Drop Rate (CDR) <=2% Feb-15 6.68% 0.29% 1.30% 0.57% 0.71% 0.69% 0.23% 0.77% 0.04% 0.52%


<=3% Feb-15 4.51% 0.69% 1.68% 0.70% 4.38% 1.86% 0.08% 2.54% 0.16% 5.23%


>=95% Feb-15 99.24% 99.08% NP 97.41% 97.14% 98.00% 99.17% 97.49% 99.74% NP


Feb-15 4 58 100 29 192 180 2 229 3 63


Feb-15 84 8392 5960 4235 4384 9691 2697 9009 1655 1201

4



Feb-15 0 0 0 0 0 0 0 0 0 0


Feb-15 0 0 0 0 0 0 0 0 0 0

5

Network Data a) Equipped Capacity of Network in Erlang

Feb-15 212 76828 240000 62616 94724 105970 50000 139507 56000 58605


Feb-15 2 73962 82561 28983 41547 115003 38914 130519 11144 12919


Feb-15 247 2191709 1573285 983373 1985394 4511551 1584700 4974373 342539 175089



TABLE: 4

Detailed Network Data Assessment of Cellular Mobile Telephone Services-3 days live measurements-Haryana Circle- Feb 15 month

S/N Name of


Average of 3

Days


IDEA RCOM GSM

VODAFONE RCOM CDMA

TATA CDMA

GSM Operators CDMA

Operators


1



Live data 28 2799 2013 1380 1489 3191 901 2965 552 401


Live data 0.00 12.91 2564.66 69.36 5.73 3.61 190.42 23.37 259.67 2.93


<=2% Live data 0.00% 0.01% 1.77% 0.07% 0.01% 0.00% 0.29% 0.01% 0.65% 0.01%


Live data 0 0 7 0 0 0 0 0 0 0


<=2% Live data 0.00% 0.00% 0.35% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

2



>=95% Live data 100% 99.29% 97.53% 98.92% 98.59% 99.98% 99.78% 99.76% 98.70% 98.53%


<=1% Live data 0.00% 0.12% 0.10% 0.06% 0.07% 0.39% 0.01% 0.11% 0.00% 0.00%


3


a) Call Drop Rate (CDR)

<=2% Live data 3.76% 0.28% 1.27% 0.56% 0.78% 0.89% 0.23% 0.71% 0.03% 0.52%


<=3% Live data 3.17% 0.67% 1.65% 0.60% 4.12% 1.57% 0.02% 2.39% 0.22% 5.19%


>=95% Live data 99.60% 99.11% NP 97.38% 97.13% 97.84% 99.15% 97.61% 99.75% NP


Live data 3 56 99 25 180 152 1 214 4 62


Live data 84 8422 6022 4233 4373 9691 2697 8972 1656 1201

4



Live data 0 0 0 0 0 0 0 0 0 0


Live data 0 0 0 0 0 0 0 0 0 0



TABLE: 5

Detailed Network Data Assessment of Cellular Mobile Telephone Services- Haryana Circle - March 15 month

S/N Name of


Audit Period


IDEA RCOM GSM

VODAFONE RCOM CDMA

TATA CDMA

GSM Operators CDMA

Operators


1



Mar-15 28 2810 2001 1402 1519 3191 901 2988 551 400


Mar-15 28.99 985.40 17974.32 1577.68 467.42 126.83 2183.80 792.73 2415.25 264.51


<=2% Mar-15 0.14% 0.05% 1.21% 0.15% 0.04% 0.01% 0.33% 0.04% 0.59% 0.09%


Mar-15 0 0 28 7 0 0 6 0 9 0


<=2% Mar-15 0.00% 0.00% 1.40% 0.50% 0.00% 0.00% 0.67% 0.00% 1.63% 0.00%

2



>=95% Mar-15 99.38% 99.17% 97.85% 98.89% 97.91% 99.97% 99.69% 99.64% 98.70% 98.25%


<=1% Mar-15 0.09% 0.15% 0.23% 0.08% 0.07% 0.35% 0.01% 0.21% 0.00% 0.00%

c) TCH congestion <=2% Mar-15 0.00% 0.17% 0.74% 0.04% 0.89% 0.51% 0.03% 0.36% 0.08% 0.03%

3


a) Call Drop Rate (CDR) <=2% Mar-15 3.51% 0.28% 1.35% 0.62% 0.97% 0.62% 0.22% 0.82% 0.05% 0.54%


<=3% Mar-15 3.92% 0.72% 1.91% 0.99% 5.54% 1.78% 0.05% 2.73% 0.14% 5.69%


>=95% Mar-15 99.51% 99.03% NP 97.31% 96.98% 97.90% 99.15% 97.41% 99.74% NP


Mar-15 3 61 112 42 252 173 1 247 2 68


Mar-15 84 8432 5892 4272 4541 9691 2696 9056 1655 1198

4



Mar-15 0 0 0 0 0 0 0 0 0 0


Mar-15 0 0 0 0 0 0 0 0 0 0

5

Network Data

a) Equipped Capacity of Network in Erlang

Mar-15 212 78143 240000 62965 94246 105001 50000 140928 56000 56350


Mar-15 2 66378 81598 28078 40453 117338 40475 131117 10885 11544


Mar-15 192 2481093 1567798 1017357 1659930 4615835 1589771 4917144 336323 166868



TABLE: 6

Detailed Network Data Assessment of Cellular Mobile Telephone Services-3 days live measurements-Haryana Circle- Mar 15 month

S/N Name of


Average of 3

Days


IDEA RCOM GSM

VODAFONE RCOM CDMA

TATA CDMA

GSM Operators CDMA Operators


1



Live data 28 2803 2028 1393 1531 3191 901 2977 551 400


Live data 0.00 13.40 2337.18 124.18 16.49 12.88 166.90 51.94 218.70 8.70


<=2% Live data 0.00% 0.01% 1.60% 0.12% 0.01% 0.01% 0.26% 0.02% 0.55% 0.03%


Live data 0 0 4 1 0 0 0 0 0 0


<=2% Live data 0.00% 0.00% 0.20% 0.07% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

2



>=95% Live data 97.78% 99.30% 97.78% 98.87% 97.96% 99.98% 99.79% 99.73% 98.00% 98.54%


<=1% Live data 0.00% 0.11% 0.20% 0.07% 0.05% 0.18% 0.01% 0.13% 0.00% 0.00%


3


a) Call Drop Rate (CDR)

<=2% Live data 4.55% 0.25% 1.31% 0.63% 0.88% 0.55% 0.20% 0.89% 0.06% 0.52%


<=3% Live data 2.38% 0.60% 1.78% 0.99% 5.48% 1.51% 0.04% 3.93% 0.20% 5.31%


>=95% Live data 99.53% 99.06% NP 97.18% 96.87% 97.98% 99.15% 97.16% 99.73% NP


Live data 2 51 107 42 251 146 1 354 3 64


Live data 84 8437 5977 4270 4583 9690 2697 9002 1653 1198

4



Live data 0 0 0 0 0 0 0 0 0 0


Live data 0 0 0 0 0 0 0 0 0 0



CUSTOMER SERVICE QUALITY (CSD) PARAMETERS

http://www.google.co.in/url?q=http://www.digitaltrends.com/social-media/social-media-makes-you-hate-customer-service-less/&sa=U&ei=TFw2U9eUL4KLrQfqloDICg&ved=0CDkQ9QEwBg&usg=AFQjCNE8rleWGvQvexMaz9w2n3X6OU9vnQ



5.3 CUSTOMER SERVICE QUALITY PARAMETERS MEASUREMENT FOR CMTS - QE MARCH-15:

5.3.1 QUARTERLY CUSTOMER SERVICE DELIVERY (CSD) AUDITED DATA FOR CELLULAR MOBILE SERVICES (JANUARY TO MARCH 2015 MONTHS AUDITED DATA):

QUARTERLY CSD DATA FOR CELLULAR MOBILE TELEPHONE SERVICES - QE MARCH 15

Quarterly Averaged CSD Audit Data

Ben

ch-

mar

k

Cir

cle

Nam

e

AIR

CE

L

AIR

TE

L

BS

NL

IDE

A

RC

OM

GS

M

TA

TA

GS

M

VID

EO

CO

N

VO

DA

FO

NE

RC

OM

CD

MA

TA

TA

CD

MA

S/ N

Name of Parameter GSM Operators CDMA Operators

Customer Service Quality Parameters

1

Metering & Billing Credibility -Post Paid

A) No. of bills issued during the quarter

Haryana 12 290980 57464 724224 47069 158993 NA 496427 98253 70895

B) No. of bills disputed including billing complaints during the quarter

Haryana 0 80 40 453 42 2 NA 159 63 0

C)% of billing complaints during the quarter

<= 0.1% Haryana 0.00% 0.03% 0.07% 0.06% 0.09% 0.001% NA 0.03% 0.06% 0.00%

2

Metering & Billing Credibility -Pre Paid

A) Total No. of Pre-paid customers at the end of the quarter

Haryana 3046 2405952 2730716 4337342 1593430 2769746 1918899 5095222 348994 359501

B) Total No. of complaints relating to charging, Credit and Validity during the quarter

Haryana 0 30 528 1678 1411 4 20 175 191 0

C) % of Pre-paid Charging Complaints

<= 0.1% Haryana 0.00% 0.001% 0.02% 0.04% 0.09% 0.0001% 0.001% 0.003% 0.05% 0.00%

3

Resolution of Billing/Charging Complaints and Period of applying credit/Waiver/Adjustment to customers account from the date of resolution of complaints

A) No. of Billing/Charging/Credit/Validity Complaints received during the quarter

Haryana 0 110 568 9208 1453 4784 20 334 254 175

B) No. of billing complaints for Post paid customers/Charging/Credit/Validity complaints for pre-paid customers resolved within 4 weeks during the quarter

Haryana 0 110 568 9208 1453 4784 20 334 254 175

C) No. of billing complaints for Post paid customers/Charging/Credit/Validity complaints for pre-paid customers resolved within 6 weeks during the quarter

Haryana 0 110 568 9208 1453 4784 20 334 254 175

D) % of billing complaints (for post paid customer) / Charging/Credit/Validity (for Pre paid customer) resolved within 4 weeks

>=98% within 4 weeks

Haryana 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

E) % of billing complaints (for post paid customer) / Charging/Credit/Validity (for Pre paid customer) resolved within 6 weeks

100% within 6 weeks

Haryana

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%



QUARTERLY CSD DATA FOR CELLULAR MOBILE TELEPHONE SERVICES - QE MARCH 15

Quarterly Averaged CSD Audit Data

Ben

ch-

mar

k

Cir

cle

Nam

e

AIR

CE

L

AIR

TE

L

BS

NL

IDE

A

RC

OM

GS

M

TA

TA

GS

M

VID

EO

CO

N

VO

DA

FO

NE

RC

OM

CD

MA

TA

TA

CD

MA

S/ N

Name of Parameter GSM Operators CDMA Operators

F) % of Period of applying credit/Waiver/Adjustment to customers account from the date of resolution of complaints

<=1 week Haryana 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

4

Response time to customers for assistance

A) Total no of calls attempted to customer care/Call center

Haryana 3666 800699 292868 11683197 3974277 791100 429577 12629789 545691 52065

B) Total no. of calls successfully established to customer care/Call center.

Haryana 3532 800699 292868 11682156 3934490 785255 429577 12629770 539701 50648

C) % Accessibility of Call centre /customer Care (Total calls successfully established *100/ Total call attempts)

>=95% Haryana 96.34% 100.00% 100.00% 99.99% 99.00% 99.26% 100.00% 100.00% 98.90% 97.28%

D) Total Calls reached to operator for Voice to Voice (Total call attempts)

Haryana 801 1541679 1367196 3286906 183552 1426339 1275266 3764390 58395 65503

E) Total number of calls answered by the operator (Voice to voice) within 90 seconds

Haryana 795 1467992 791434 3256008 168917 1342306 1229701 3732471 56010 64944

F) % age of calls answered by operator (voice to voice) (Total calls successfully established within 90 Sec.*100 / Total call attempts )

>=95% Haryana 99.25% 95.22% 57.89% 99.06% 92.03% 94.11% 96.43% 99.15% 95.92% 99.15%

5

Termination/closure of service

A) Total No. of requests for Termination / Closure of service received during the quarter

Haryana 0 681 244 8639 357 1663 NA 1702 997 705

B) No. of requests for Termination /Closure of service complied within 7 days during the quarter

Haryana 0 681 244 8639 357 1663 NA 1702 997 705

C) % of Termination/ Closure of service within 7 days

<=7days Haryana 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% NA 100.00% 100.00% 100.00%

6

Time taken for refunds of deposits after closures.

A) No. of Payments/ Refunds due during the quarter

Haryana 0 200 313 1665 530 413 NA 7991 658 469

B) No. of Payments/ Refunds Cleared during the quarter

Haryana 0 200 313 1665 530 413 NA 7991 658 469

C)Time taken for refunds of deposits after closures.

100% within 60 days

Haryana 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% NA 100.00% 100.00% 100.00%

NA* Videocon has no post paid subscribers, so no billing complaints.



5.3.2 3 DAYS LIVE CSD AUDITED DATA FOR CELLULAR MOBILE SERVICES (QE-MARCH 2015):

CSD 3 DAYS LIVE DATA FOR CELLULAR MOBILE TELEPHONE SERVICES – QE - DECEMBER 14

3 days live CSD Audit Data Bench- mark

Circle Name

AIR

CE

L

AIR

TE

L

BS

NL

IDE

A

RC

OM

(G

SM

)

TA

TA

(G

SM

)

VID

EO

CO

N

VO

DA

FO

NE

RC

OM

(C

DM

A)

TA

TA

(C

DM

A)

S/ N

Name of Parameter GSM Operators CDMA

Operators

Response time to customers for assistance

1

A) Total no of calls attempted to customer care/Call center

Haryana 72 26728 15605 368167 107301 26020 14388 414630 16323 1675

B) Total no. of calls successfully established to customer care/Call center.

Haryana 67 26728 15605 368167 106446 25810 14388 414630 16141 1641

C) % Accessibility of Call centre /customer Care (Total calls successfully established *100/ Total call attempts)

>=95% Haryana 93.06% 100.00% 100.00% 100.00% 99.20% 99.19% 100.00% 100.00% 98.89% 97.97%

2

D) Total Calls reached to operator for Voice to Voice (Total call attempts)

Haryana 33 47573 99131 106617 5534 43012 47937 124890 1932 2150

E) Total number of calls answered by the operator (Voice to voice) within 90 seconds

Haryana 33 44676 49117 106020 5298 42207 46566 124203 1877 2145

F) % age of calls answered by operator (voice to voice) (Total calls successfully established within 90 Sec.*100 / Total call attempts )

>=95% Haryana 100.00% 93.91% 49.55% 99.44% 95.74% 98.13% 97.14% 99.45% 97.15% 99.77%



5.3.3 KEY FINDINGS ON CUSTOMER SERVICE DELIVERY (CSD) PARAMETERS

1. Metering and billing credibility-(Post paid & Pre-paid) The performance of the service providers with respect to the parameter metering and billing credibility for both post-paid and pre-paid is well within the prescribed bench mark of <=0.1%.

2. Resolution of Billing complaints and applying credits -

i. Resolution of billing /charging complaints

ii. Period of applying credit/waiver/adjustment to customer‟s account from the date of resolution of complaints

All operators have 100% resolved the billing complaints within stipulated period of 4 weeks and 6 weeks. In all cases where customers were due for credit / adjustment, all the service providers have met the benchmark of 100 % adjustments in one week.

3. Response Time to the Customer for assistance

i. Accessibility of call centre/customer care ii. Percentage of calls answered by Operators (Voice to Voice)

All service providers were in compliance with respect to the parameter „Accessibility of call center‟ and „% Calls answered by operator (voice to voice)‟ except BSNL, RCOM GSM and Tata GSM. BSNL , RCOM GSM and Tata GSM have not met the benchmark of parameter calls answered by Operators (voice to voice) within 90 seconds with their performance as 57.89%, 92.03% and 94.11% against the benchmark of >=95%. The performance of BSNL was way below the benchmark.

4. Termination/Closure of Service

In case of this parameters also, all service providers have settled the closure/termination within the benchmark of 7 days.

5. Time Taken for Refund of deposits after closures All operators were found to have complied with the benchmark of 100% refund of deposits within 60 days of closure.

Live Measurements The results for three days live measurements reveal that all operators have met the benchmarks for the parameters „Accessibility to call center‟ and call connection to operators (Voice to voice) within 90 seconds. Only Aircel failed to meet the benchmark of „Accessibility of Call center’ with its performance as 93.06% whereas, Airtel and BSNL remained short of benchmark of „Call answered by operator (Voice to Voice) within 90 seconds’ with their performance of 93.91% and 49.55% respectively.



6. LIVE CALLING ASSESSMENT

http://www.google.co.in/url?q=http://www.123rf.com/photo_4286569_a-bank-of-call-center-operators--customer-service-computer-tech-support-etc.html&sa=U&ei=l182U-WAOcaErAfNxYGoDw&ved=0CE8Q9QEwETg8&usg=AFQjCNGUiRnHOwjBZC3nF3cyLNjEYYVxAw



6. LIVE CALLING ASSESSMENT:

6.1 INTER OPERATOR CALLS ASSESSMENT: Inter operator call assessment with a sample of 2x50 test calls for each Service provider operating in Haryana service area during the time 1100 to 1400 Hrs and 1600 to 1900 was carried out by TUV auditors. The test calls were made from one operator to another within the same licensed area to judge the ease of connectivity amongst the operators. While doing this exercise, the radio part, the switch part and POI in between the two operators are involved. Congestion in any of these network elements could result in congestion in the network.

INTER OPERATOR CALL ASSESSMENT BASED ON LIVE MEASUREMENT

Cal

ling

Op

erat

ors

Cir

cle

Nam

e

AIR

TE

L

BS

NL

IDE

A

RC

OM

GS

M

RC

OM

CD

MA

TA

TA

GS

M

TA

TA

CD

MA

VID

EO

CO

N

VO

DA

FO

NE

AIRTEL Haryana ---- 100% 100% 100% 100% 100% 100% 100% 100%

BSNL Haryana 100% ---- 100% 100% 100% 100% 100% 100% 100%

IDEA Haryana 100% 100% ---- 100% 100% 100% 100% 100% 100%

RCOM GSM Haryana 100% 100% 100% ---- 100% 100% 100% 100% 100%

RCOM CDMA Haryana 100% 100% 100% 100% ---- 100% 100% 100% 100%

TATA GSM Haryana 100% 100% 100% 100% 100% ---- 100% 100% 100%

TATA CDMA Haryana 100% 100% 100% 100% 100% 100% ---- 100% 100%

VIDEOCON Haryana 100% 100% 100% 100% 100% 100% 100% ---- 100%

VODAFONE Haryana 100% 100% 100% 100% 100% 100% 100% 100% ----

The result of the testing revealed that the inter connection performance among the operators was quite satisfactory. Thus there was no problem in interconnection from one operator to other operators.



6.2 CUSTOMER CARE / HELPLINE ASSESSMENT:

LIVE CALLING TO CALL CENTRE

Parameter Circle Name A

IRC

EL

AIR

TE

L

BS

NL

IDE

A

RC

OM

(GS

M)

TA

TA

(GS

M)

VID

EO

CO

N

VO

DA

FO

NE

RC

OM

(CD

MA

)

TA

TA

(CD

MA

)

Total No. of calls Attempted Haryana 100 100 100 100 100 100 100 100 100 100

Total no of calls attempted to customer care/Call center

Haryana 100 100 100 100 100 100 100 100 100 100

Total no. of calls successfully established to customer care/Call center

Haryana 100 96 100 100 100 100 100 100 100 100

% Accessibility of Call centre /customer Care (Total calls successfully established * 100 / Total call attempts)

Haryana 100.00% 96.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

Total Calls reached to agent desk for Voice to Voice (Total call attempt)

Haryana 100 96 100 100 100 100 100 100 100 100

Total number of calls answered by the operator (Voice to voice) within 90 seconds

Haryana 100 92 96 100 100 100 96 100 100 100

% age of calls answered by operator(voice to voice) (Total call successfully established within 90 Sec.*100 / Total calls attempts)

Haryana 100.00% 95.83% 96.00% 100.00% 100.00% 100.00% 96.00% 100.00% 100.00% 100.00%

In case of calls answered by operators (voice to voice) within 90 seconds when test calls were made to the call centers Airtel, BSNL and Videocon could connect 95.83%, 96% and 96% of calls to the operator.



6.3 LIVE CALLING ASSESSMENT FOR BILLING COMPLIANTS:

TELEPHONIC INTERVIEW FOR BILLING COMPLAINTS

Parameter Circle Name A

IRC

EL

AIR

TE

L

BS

NL

IDE

A

RC

OM

(GS

M)

TA

TA

(GS

M)

VID

EO

CO

N

VO

DA

FO

NE

RC

OM

(CD

MA

)

TA

TA

(CD

MA

)

Total No. of calls Attempted

Haryana 0 110 168 117 130 120 20 134 141 110

Total No. of calls Answered

Haryana 0 99 100 100 100 100 20 100 100 100

Cases resolved within 4 weeks

Haryana 0 99 100 100 100 100 20 100 100 100

%age of cases resolved

Haryana 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

To test the Service Providers performance on billing related complaints and their resolutions, TUV-SUD auditors conducted a customer feedback calling for about random 100 nos. of customers. However, in some cases, the number of customers contacted for verification was very less due to less number of billing complaints. During live calling, some of the customers did not attend the calls, so shortfall was made good by taking other complaints to make verification of 100 Complaints where the complaints were more than 100. Some of the complainants reported that they didn‟t exactly remember about the duration of resolution of complaints. However, the customers reported that the billing complaints were resolved to their satisfaction.



6.4 LEVEL -1 CALLING ASSESSMENT:

LEVEL 1 LIVE CALLING

Em

erg

ency

no

.

SS

A N

ame

SD

CA

Nam

e

No

. of

calls

mad

e

AIR

TE

L

BS

NL

IDE

A

RC

OM

(G

SM

)

TA

TA

(G

SM

)

VID

EO

CO

N

VO

DA

FO

NE

RC

OM

(C

DM

A)

TA

TA

(C

DM

A)

1091, 1098, 100,101,102/108

Jind

Jind 6 √ √ √ √ √ √ √ √ √

Narwana 6 √ √ √ √ √ √ √ √ √

Saffidon 6 √ √ √ √ √ √ √ √ √

Julana 6 √ √ √ √ √ √ √ √ √

Assandh 6 √ √ √ √ √ √ √ √ √

Cheeka 6 √ √ √ √ √ √ √ √ √

Gharundha 6 √ √ √ √ √ √ √ √ √

Kaithal 6 √ √ √ √ √ √ √ √ √

1091, 1098, 100,101,102/108

Karnal

Karnal 6 √ √ √ √ √ √ √ √ √

Kurkshetra 6 √ √ √ √ √ √ √ √ √

Nilokherai 6 √ √ √ √ √ √ √ √ √

Pehowa 6 √ √ √ √ √ √ √ √ √

Panipat 6 √ √ √ √ √ √ √ √ √

1091, 1098, 100,101,102/108

Ambala

Ambala 6 √ √ √ √ √ √ √ √ √

Jagadri 6 √ √ √ √ √ √ √ √ √

yamunanagar 6 √ √ √ √ √ √ √ √ √

Barara 6 √ √ √ √ √ √ √ √ √

Chhichhrauli 6 √ √ √ X √ X √ X √

Naraingarh 6 √ √ √ √ √ √ √ √ √

Kalka 6 √ √ √ √ √ √ √ √ √

To assess the availability and efficiency of level 1 services such as police, fire, ambulance (emergency services) offered by various mobile service providers, the calls were made from mobile phones provided by the service providers. In Haryana service area, these services were found functional in the networks of all the service providers except RCOM (GSM), Videocon and RCOM (CDMA) at Chhichhrauli SDCA only.



7. DRIVE TEST

http://www.google.co.in/url?q=http://prphotos.tm.agilent.com/library/drivetest_images/&sa=U&ei=82A2U5SQEceErgeAxoGQAQ&ved=0CC0Q9QEwAA&usg=AFQjCNG_uCMY7kuzpAAK0PxCe9kuezIXWQ



7. OPERATOR ASSESTID DRIVE TEST In terms of TRAI‟s letter dated 21st January, 2014, the drive tests were conducted for three consecutive days in one select SSA each month in each service area. Thus, the drive tests were carried out in three SSA‟s namely Jind, Karnal and Ambala in the months of January, February and March 2015 respectively. The total route Kms covered during the drive tests in respective SSAs was 445 Kms, 610 Kms and 515 Kms. The performance of the operators has been highlighted below in the tables. The drive test was conducted simultaneously for all the operators following the same route of drive tests. The holding period for all test calls was 120 seconds. The drive test vehicle across all routes plied at a speed of about 30-50 km per hour. For measuring voice quality, Rx Qual samples on a scale from 0 to 7 for GSM operators and Frame Error Rate (FERs) for CDMA service providers were measured. As per the QoS norms, Rx Qual between 0- 5 for GSM operators and between 0-4% FER value for CDMA operators is considered to be good, where as Rx Qual beyond this benchmark is considered to be bad. Call drops were measured by the number of calls that were dropped to the total number of calls established during the drive test. Similarly CSSR was measured as the ratio of total calls

established to the total call attempts made. Signal strength was measured in dBm at street level with strength ≥ -75

dBm for in-door coverage and ≥ -85 dBm for in-vehicle.



DRIVE TEST TABLE – 1

OPERATOR ASSISTED DRIVE TEST AT JIND SSA IN JANUARY 15 MONTH- HARYANA CIRCLE

S/N

Par

amet

er

Cla

ssif

icat

ion

of

rou

tes

cove

red

AIR

CE

L

AIR

TE

L

BS

NL

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VID

EO

CO

N

VO

DA

FO

NE

TA

TA

CD

MA

RC

OM

CD

MA

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

1 Call

Attempts

Major Roads NC NC 110 25 126 25 92 25 116 25 92 25 95 26 120 25 28 25 95 25

Highways NC NC 159 25 125 26 155 25 160 25 94 25 168 25 203 25 68 25 94 25

Within City NC NC 205 25 207 28 202 25 191 26 207 25 191 25 173 25 162 25 208 26

Overall SSA NC NC 474 75 458 79 449 75 467 76 393 75 454 76 496 75 258 75 397 76

2 Blocked Call Rate

Major Roads NC NC 0.00% 0.00% 0.79% 0.00% 1.09% 0.00% 0.86% 0.00% 1.09% 0.00% 0.00% 0.00% 0.83% 0.00% 3.57% 0.00% 0.00% 0.00%

Highways NC NC 0.00% 0.00% 1.60% 0.00% 0.65% 0.00% 0.63% 0.00% 0.00% 0.00% 1.19% 0.00% 1.97% 0.00% 0.00% 0.00% 0.00% 0.00%

Within City NC NC 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 1.16% 0.00% 0.00% 0.00% 0.48% 0.00%

Overall SSA NC NC 0.00% 0.00% 0.66% 0.00% 0.45% 0.00% 0.43% 0.00% 0.25% 0.00% 0.44% 0.00% 1.41% 0.00% 0.39% 0.00% 0.25% 0.00%

3 Dropped Call Rate (<=2%)

Major Roads NC NC 0.00% 0.00% 4.84% 0.00% 0.00% 0.00% 0.00% 0.00% 1.10% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

Highways NC NC 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 1.06% 0.00% 0.00% 0.00% 0.00% 0.00% 1.47% 0.00% 2.13% 0.00%

Within City NC NC 0.00% 0.00% 0.00% 3.57% 0.50% 0.00% 0.00% 0.00% 0.97% 0.00% 0.53% 0.00% 0.00% 0.00% 1.23% 0.00% 0.97% 0.00%

Overall SSA NC NC 0.00% 0.00% 1.33% 1.30% 0.22% 0.00% 0.00% 0.00% 1.02% 0.00% 0.22% 0.00% 0.00% 0.00% 1.17% 0.00% 1.01% 0.00%

4

Percentage connections with good voice quality (=>95%)

(a) 0-4 (w/o

frequency hopping

for CDMA Operators)

Major Roads NC NC NA NA NA NA NA NA NA NA NA NA NA NA NA NA 95.48% 95.99% 99.74% 100%

Highways NC NC NA NA NA NA NA NA NA NA NA NA NA NA NA NA 94.88% 95.37% 99.85% 100%

Within City NC NC NA NA NA NA NA NA NA NA NA NA NA NA NA NA 96.02% 99.67% 99.99% 100%

Overall SSA NC NC NA NA NA NA NA NA NA NA NA NA NA NA NA NA 95.71% 97.05% 99.90% 100%

(b) 0-5 ( with

frequency hopping for GSM

Operators)

Major Roads NC NC 97.19% 96.36% 96.78% 95.17% 95.56% 97.35% 95.91% 99.21% 97.06% 96.56% 96.72% 97.66% 97.72% 100% NA NA NA NA

Highways NC NC 96.44% 98.05% 95.51% 97.66% 96.25% 98.20% 95.36% 98.72% 97.58% 99.05% 97.74% 98.72% 97.57% 100% NA NA NA NA

Within City NC NC 96.73% 96.03% 96.55% 92.13% 96.59% 97.57% 96.57% 97.92% 99.02% 98.89% 97.40% 99.28% 98.27% 99.31% NA NA NA NA

Overall SSA NC NC 96.75% 96.73% 96.33% 94.97% 96.26% 97.70% 96.04% 98.66% 98.26% 98.16% 97.38% 98.60% 97.85% 99.57% NA NA NA NA

5 Service Coverage

In door Major Roads NC NC 74.22% 60.69% 44.77% 25.78% 68.45% 95.47% 83.56% 100% 44.25% 2.34% 85.30% 95.81% 88.80% 100% 47.68% 11.87% 94.55% 100%




OPERATOR ASSISTED DRIVE TEST AT JIND SSA IN JANUARY 15 MONTH- HARYANA CIRCLE

S/N

Par

amet

er

Cla

ssif

icat

ion

of

rou

tes

cove

red

AIR

CE

L

AIR

TE

L

BS

NL

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VID

EO

CO

N

VO

DA

FO

NE

TA

TA

CD

MA

RC

OM

CD

MA

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

(>= -75dBm)

Highways NC NC 64.77% 99.00% 38.98% 96.02% 73.66% 99.97% 81.49% 100% 36.02% 99.45% 85.56% 83.45% 86.75% 34.48% 46.95% 6.55% 95.08% 100%

Within City NC NC 59.06% 45.01% 65.89% 94.92% 78.72% 99.99% 94.95% 100% 57.53% 1.65% 93.71% 99.99% 83.57% 100% 31.23% 93.93% 98.63% 99.77%

Overall SSA NC NC 64.66% 64.88% 53.42% 73.26% 75.13% 98.45% 87.89% 100% 49.72% 32.97% 88.98% 93.46% 86.16% 60.34% 36.70% 37.18% 96.88% 99.94%

In-vehicle (>= -

85dBm)

Major Roads NC NC 95.34% 99.01% 92.58% 83.14% 92.50% 99.98% 97.80% 100% 77.24% 98.14% 94.46% 100% 99.42% 100% 81.72% 99.73% 96.08% 100%

Highways NC NC 93.53% 99.98% 88.82% 100% 93.50% 100% 99.60% 100% 68.44% 100% 92.92% 99.65% 98.78% 96.75% 87.66% 84.54% 97.63% 100%

Within City NC NC 89.99% 96.09% 95.39% 99.96% 90.29% 100% 99.71% 100% 86.98% 86.57% 99.01% 100% 99.54% 100% 90.97% 100% 99.84% 100%

Overall SSA NC NC 92.46% 97.94% 92.93% 94.61% 91.70% 99.99% 99.22% 100% 80.63% 94.74% 95.84% 99.89% 99.21% 98.03% 89.11% 94.74% 98.47% 100%

Outdoor- in city (>=

- 95dBm)

Major Roads NC NC 99.82% 100% 92.58% 83.14% 99.44% 100% 99.78% 100% 97.18% 100% 99.20% 100% 99.95% 100% 97.75% 99.97% 99.16% 100%

Highways NC NC 99.96% 100% 88.82% 100% 99.87% 100% 99.91% 100% 94.85% 100% 97.85% 99.94% 99.96% 99.97% 97.44% 98.43% 99.82% 100%

Within City NC NC 99.85% 100% 95.39% 99.96% 98.42% 100% 99.98% 100% 97.35% 100% 99.92% 100% 99.94% 100% 98.16% 100% 100% 100%

Overall SSA NC NC 99.88% 100% 92.93% 94.61% 99.06% 100% 99.91% 100% 96.75% 100% 99.02% 99.98% 99.95% 99.98% 97.95% 99.47% 99.77% 100%

6

Call Setup Success

Rate (>=95%)

Major Roads NC NC 100% 100% 98.41% 100% 98.91% 100% 99.14% 100% 98.91% 100% 100% 100% 99.17% 100% 96.43% 100% 100% 100%

Highways NC NC 100% 100% 96.80% 100% 99.35% 100% 99.38% 100% 100% 100% 98.81% 100% 93.10% 100% 100% 100% 100% 100%

Within City NC NC 100% 100% 99.03% 100% 100% 100% 100% 100% 100% 100% 99.48% 100% 98.84% 100% 100% 100% 99.52% 100%

Overall SSA NC NC 100% 100% 98.25% 100% 99.55% 100% 99.57% 100% 99.75% 100% 99.34% 100% 96.57% 100% 99.61% 100% 99.75% 100%

7

Hand Over Success

Rate (HOSR)

Major Roads NC NC 99.48% 100% 97.45% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.18% 100% 100% 100% 100% 100%

Highways NC NC 100% 100% 98.22% 100% 100% 100% 100% 100% 98.85% 100% 99.19% 100% 94.27% 100% 100% 100% 100% 100%

Within City NC NC 98.96% 100% 99.73% 98.28% 100% 50.00% 100% 100% 100% 100% 99.51% 100% 100% 100% 100% 100% 100% 100%

Overall SSA NC NC 99.44% 100% 98.71% 99.00% 100% 75.00% 100% 100% 99.79% 100% 99.50% 100% 97.53% 100% 100% 100% 100% 100%

NC-No Coverage

NA-Not Applicable

The service providers having block call rate more than 3% have been shaded in yellow colour.




OPERATOR ASSISTED DRIVE TEST AT KARNAL SSA IN FEBRUARY 15 MONTH- HARYANA CIRCLE

S/N

Par

amet

er

Cla

ssif

icat

ion

of

rou

tes

cove

red

AIR

CE

L

AIR

TE

L

BS

NL

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VID

EO

CO

N

VO

DA

FO

NE

TA

TA

CD

MA

RC

OM

CD

MA

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

1 Call

Attempts

Major Roads NC NC 137 26 145 27 106 25 150 25 147 25 159 25 175 25 67 25 147 25

Highways NC NC 102 25 123 25 119 25 119 25 123 25 126 25 131 25 93 25 123 25

Within City NC NC 274 26 325 27 269 25 305 25 288 26 299 25 311 25 274 25 290 26

Overall SSA NC NC 513 77 593 79 494 75 574 75 558 76 584 75 617 75 434 75 560 76

2 Blocked Call Rate

Major Roads NC NC 0.73% 0.00% 4.83% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.63% 0.00% 1.14% 0.00% 0.00% 0.00% 0.00% 0.00%

Highways NC NC 0.00% 0.00% 2.44% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.79% 0.00% 0.76% 0.00% 2.15% 0.00% 0.00% 0.00%

Within City NC NC 0.00% 0.00% 2.46% 0.00% 0.74% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.96% 0.00% 0.36% 0.00% 0.00% 0.00%

Overall SSA NC NC 0.19% 0.00% 3.04% 0.00% 0.40% 0.00% 0.00% 0.00% 0.00% 0.00% 0.34% 0.00% 0.97% 0.00% 0.69% 0.00% 0.00% 0.00%


Major Roads NC NC 0.00% 0.00% 2.17% 0.00% 0.94% 0.00% 0.00% 0.00% 0.68% 0.00% 0.00% 0.00% 0.00% 0.00% 1.52% 0.00% 0.68% 0.00%

Highways NC NC 0.00% 0.00% 2.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

Within City NC NC 0.00% 0.00% 2.52% 0.00% 1.12% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 1.47% 0.00% 0.00% 0.00%

Overall SSA NC NC 0.00% 0.00% 2.43% 0.00% 0.81% 0.00% 0.00% 0.00% 0.18% 0.00% 0.00% 0.00% 0.00% 0.00% 1.16% 0.00% 0.18% 0.00%

4


(a) 0-4 (w/o

frequency hopping

for CDMA Operators)

Major Roads NC NC NA NA NA NA NA NA NA NA NA NA NA NA NA NA 96.26% 99.67% 99.93% 100%



Overall SSA NC NC NA NA NA NA NA NA NA NA NA NA NA NA NA NA 95.75% 99.08% 99.96% 100%

(b) 0-5 ( with

frequency hopping for GSM

Operators)

Major Roads NC NC 95.80% 96.99% 88.52% 96.95% 95.02% 93.87% 94.58% 98.20% 97.90% 98.98% 95.31% 95.98% 94.74% 98.92% NA NA NA NA

Highways NC NC 96.66% 96.45% 90.93% 95.56% 96.09% 92.57% 94.87% 99.04% 98.65% 98.50% 95.58% 95.17% 95.25% 98.27% NA NA NA NA

Within City NC NC 95.99% 97.08% 94.01% 96.40% 95.75% 97.88% 95.56% 97.94% 97.62% 99.51% 95.09% 98.83% 95.62% 98.43% NA NA NA NA

Overall SSA NC NC 96.09% 96.83% 91.86% 96.35% 95.68% 95.02% 95.16% 98.38% 97.93% 99.00% 95.26% 96.61% 95.30% 98.54% NA NA NA NA

5 Service Coverage

In door Major Roads NC NC 80.09% 99.97% 72.05% 99.97% 38.41% 2.18% 95.63% 100% 57.01% 91.90% 87.34% 99.96% 94.54% 97.17% 31.73% 80.88% 97.19% 100%




OPERATOR ASSISTED DRIVE TEST AT KARNAL SSA IN FEBRUARY 15 MONTH- HARYANA CIRCLE

S/N

Par

amet

er

Cla

ssif

icat

ion

of

rou

tes

cove

red

AIR

CE

L

AIR

TE

L

BS

NL

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VID

EO

CO

N

VO

DA

FO

NE

TA

TA

CD

MA

RC

OM

CD

MA

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

(>= -75dBm)

Highways NC NC 84.93% 37.53% 81.63% 20.04% 57.19% 2.72% 95.76% 100% 69.04% 0.04% 90.21% 91.01% 96.01% 99.87% 24.66% 2.37% 98.43% 95.87%

Within City NC NC 85.88% 99.16% 94.00% 100% 78.32% 98.67% 98.49% 100% 84.67% 98.50% 96.19% 98.77% 99.29% 100% 43.26% 95.64% 99.53% 100%

Overall SSA NC NC 83.96% 76.75% 85.63% 75.78% 64.95% 41.64% 97.17% 100% 74.30% 60.64% 92.38% 96.44% 97.27% 99.00% 36.43% 56.79% 98.74% 98.38%

In-vehicle (>= -

85dBm)

Major Roads NC NC 98.80% 100% 96.36% 100% 80.79% 93.53% 99.50% 100% 91.41% 100% 96.94% 100% 99.19% 99.51% 76.40% 99.91% 99.72% 100%

Highways NC NC 99.58% 98.24% 98.68% 95.22% 91.19% 91.11% 99.35% 100% 93.33% 65.51% 97.47% 99.98% 99.11% 99.97% 68.34% 44.93% 99.90% 100%

Within City NC NC 99.52% 99.99% 99.93% 100% 97.52% 100% 99.82% 100% 98.69% 100% 99.58% 99.86% 99.77% 100% 92.08% 99.82% 99.90% 100%

Overall SSA NC NC 99.32% 99.35% 98.72% 98.55% 92.52% 95.29% 99.64% 100% 95.68% 87.38% 98.37% 99.95% 99.47% 99.82% 83.22% 80.06% 99.86% 100%


- 95dBm)

Major Roads NC NC 99.98% 100% 99.98% 100% 98.66% 100% 99.96% 100% 99.74% 100% 99.74% 100% 99.75% 100% 96.78% 100% 100% 100%

Highways NC NC 99.99% 99.97% 100% 100% 99.53% 100% 99.88% 100% 99.92% 100% 99.82% 100% 99.70% 100% 96.42% 99.73% 100% 100%

Within City NC NC 100% 100% 100% 100% 99.75% 100% 99.94% 100% 100% 100% 99.94% 99.98% 99.90% 100% 98.88% 99.89% 99.99% 100%

Overall SSA NC NC 99.99% 99.99% 100% 100% 99.47% 100% 99.93% 100% 99.92% 100% 99.85% 99.99% 99.82% 100% 97.89% 99.87% 99.99% 100%

6

Call Setup Success

Rate (>=95%)

Major Roads NC NC 99.27% 100% 95.17% 100% 100% 100% 100% 100% 100% 100% 99.37% 100% 98.86% 100% 98.51% 100% 100% 100%

Highways NC NC 100% 100% 97.56% 100% 100% 100% 100% 100% 100% 100% 99.21% 100% 99.24% 100% 98.92% 100% 100% 100%

Within City NC NC 100% 100% 97.54% 100% 99.26% 100% 100% 100% 100% 100% 100% 100% 99.04% 100% 99.64% 100% 100% 100%

Overall SSA NC NC 99.81% 100% 96.96% 100% 99.60% 100% 100% 100% 100% 100% 99.66% 100% 99.03% 100% 99.31% 100% 100% 100%

7

Hand Over Success

Rate (HOSR)

Major Roads NC NC 98.17% 100% 90.34% 100% 98.95% 100% 100% 100% 100% 100% 100% 100% 99.02% 100% 100% 100% 100% 100%

Highways NC NC 99.25% 100% 96.56% 99.28% 100% 100% 99.70% 100% 99.33% 100% 100% 100% 99.20% 100% 100% 100% 100% 100%

Within City NC NC 99.48% 100% 97.60% 100% 98.85% 100% 100% 100% 99.82% 100% 100% 100% 99.39% 100% 100% 100% 100% 100%

Overall SSA NC NC 99.17% 100% 96.14% 99.76% 99.11% 100% 99.94% 100% 99.77% 100% 100% 100% 99.28% 100% 100% 100% 100% 100%

NC-No Coverage; NA-Not Applicable





OPERATOR ASSISTED DRIVE TEST AT AMBALA SSA IN MARCH 15 MONTH- HARYANA CIRCLE

S/N

Par

amet

er

Cla

ssif

icat

ion

of

rou

tes

cove

red

AIR

CE

L

AIR

TE

L

BS

NL

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VID

EO

CO

N

VO

DA

FO

NE

TA

TA

CD

MA

RC

OM

CD

MA

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

1 Call

Attempts

Major Roads

NC NC 126 25 141 26 58 25 110 26 78 26 74 25 175 25 84 25 78 26

Highways NC NC 152 27 164 26 81 25 173 25 114 25 137 25 163 25 81 25 114 25

Within City NC NC 164 25 148 27 209 25 166 25 177 25 163 25 202 25 185 25 177 25

Overall SSA

NC NC 442 77 453 79 348 75 449 76 369 76 374 75 540 75 350 75 369 76

2 Blocked Call Rate

Major Roads

NC NC 0.00% 0.00% 3.55% 0.00% 0.00% 0.00% 0.91% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 1.19% 0.00% 0.00% 0.00%

Highways NC NC 0.00% 0.00% 0.61% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 1.23% 0.00% 0.00% 0.00% 0.00% 0.00%

Within City NC NC 0.61% 0.00% 1.35% 0.00% 1.91% 0.00% 0.00% 0.00% 0.56% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

Overall SSA

NC NC 0.23% 0.00% 1.77% 0.00% 1.15% 0.00% 0.22% 0.00% 0.27% 0.00% 0.00% 0.00% 0.37% 0.00% 0.29% 0.00% 0.00% 0.00%


Major Roads

NC NC 0.00% 0.00% 4.41% 0.00% 0.00% 0.00% 0.00% 0.00% 1.28% 0.00% 0.00% 0.00% 0.57% 0.00% 0.00% 0.00% 0.00% 0.00%

Highways NC NC 0.00% 0.00% 3.07% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 1.75% 0.00%

Within City NC NC 0.00% 0.00% 2.05% 0.00% 0.98% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 1.08% 0.00% 0.00% 0.00%

Overall SSA

NC NC 0.00% 0.00% 3.15% 0.00% 0.58% 0.00% 0.00% 0.00% 0.27% 0.00% 0.00% 0.00% 0.19% 0.00% 0.57% 0.00% 0.54% 0.00%

4


(a) 0-4 (w/o

frequency hopping

for CDMA Operators)

Major Roads

NC NC NA NA NA NA NA NA NA NA NA NA NA NA NA NA 96.08% 96.98% 99.98% 100%



Overall SSA

NC NC NA NA NA NA NA NA NA NA NA NA NA NA NA NA 97.21% 97.27% 99.95% 100%

(b) 0-5 ( with

frequency

Major Roads

NC NC 95.95% 96.14% 92.74% 98.88% 96.18% 97.77% 95.77% 99.01% 96.60% 100% 96.43% 96.63% 96.93% 97.34% NA NA NA NA

Highways NC NC 95.66% 99.36% 92.99% 94.94% 95.40% 98.22% 95.37% 98.39% 97.34% 98.29% 97.33% 95.85% 97.62% 99.23% NA NA NA NA





S/N

Par

amet

er

Cla

ssif

icat

ion

of

rou

tes

cove

red

AIR

CE

L

AIR

TE

L

BS

NL

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VID

EO

CO

N

VO

DA

FO

NE

TA

TA

CD

MA

RC

OM

CD

MA

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

hopping for GSM

Operators)

Within City NC NC 95.34% 96.09% 91.13% 96.12% 95.48% 95.39% 95.99% 99.02% 96.71% 99.83% 95.65% 100% 97.73% 99.74% NA NA NA NA

Overall SSA

NC NC 95.62% 97.01% 92.27% 95.85% 95.57% 97.15% 95.71% 98.80% 96.88% 99.37% 96.42% 97.40% 97.52% 98.90% NA NA NA NA

5

Service Coverage

In door (>= -

75dBm)

Major Roads

NC NC 88.58% 98.09% 79.29% 99.92% 39.86% 98.23% 94.75% 100% 64.20% 99.90% 88.91% 100% 93.73% 99.95% 29.61% 0.00% 98.41% 99.98%

Highways NC NC 83.69% 100% 60.49% 99.87% 41.40% 100% 95.10% 100% 49.17% 99.97% 89.85% 100% 96.30% 98.24% 14.40% 56.35% 97.56% 100%

Within City NC NC 96.19% 99.99% 82.14% 100% 60.38% 96.09% 99.33% 100% 88.87% 98.69% 98.16% 100% 98.23% 100% 61.82% 100% 99.87% 100%

Overall SSA

NC NC 90.16% 99.27% 73.43% 99.93% 51.05% 98.62% 96.72% 100% 72.06% 99.52% 93.24% 100% 96.89% 99.32% 42.14% 55.94% 98.95% 99.99%

In-vehicle (>= -

85dBm)

Major Roads

NC NC 97.40% 100% 96.53% 100% 78.52% 100% 98.39% 100% 86.81% 99.90% 97.11% 100% 94.77% 100% 77.76% 22.99% 99.89% 100%

Highways NC NC 98.57% 100% 95.00% 100% 74.06% 100% 99.73% 100% 86.36% 100% 97.07% 100% 97.51% 100% 53.15% 100% 99.29% 100%

Within City NC NC 99.65% 100% 96.58% 100% 85.50% 99.23% 99.83% 100% 98.77% 100% 99.70% 100% 98.85% 100% 93.85% 100% 100% 100%

Overall SSA

NC NC 98.66% 100% 95.99% 100% 80.75% 99.81% 99.47% 100% 92.66% 99.97% 98.22% 100% 97.74% 100% 79.23% 78.86% 99.78% 100%


- 95dBm)

Major Roads

NC NC 99.59% 100% 99.50% 100% 97.30% 100% 99.71% 100% 99.01% 100% 99.55% 100% 98.57% 100% 95.59% 99.73% 100% 100%

Highways NC NC 99.96% 100% 99.87% 100% 96.26% 100% 99.96% 100% 99.69% 100% 99.53% 100% 99.00% 100% 96.42% 100% 100% 100%

Within City NC NC 99.99% 100% 100% 100% 96.79% 99.99% 99.88% 100% 100% 100% 99.86% 100% 99.73% 100% 99.45% 100% 100% 100%

Overall SSA

NC NC 99.87% 100% 99.81% 100% 96.70% 100% 99.87% 100% 99.71% 100% 99.68% 100% 99.33% 100% 97.84% 99.92% 100% 100%

6

Call Setup Success

Rate (>=95%)

Major Roads

NC NC 100% 100% 96.45% 100% 100% 100% 99.09% 100% 100% 100% 100% 100% 100% 100% 98.81% 100% 100% 100%

Highways NC NC 100% 100% 99.39% 100% 100% 100% 100% 100% 100% 100% 100% 100% 98.77% 100% 100% 100% 100% 100%

Within City NC NC 99.39% 100% 98.65% 100% 98.09% 100% 100% 100% 99.44% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Overall SSA

NC NC 99.77% 100% 98.23% 100% 98.85% 100% 99.78% 100% 99.73% 100% 100% 100% 99.63% 100% 99.71% 100% 100% 100%





S/N

Par

amet

er

Cla

ssif

icat

ion

of

rou

tes

cove

red

AIR

CE

L

AIR

TE

L

BS

NL

TA

TA

GS

M

IDE

A

RC

OM

GS

M

VID

EO

CO

N

VO

DA

FO

NE

TA

TA

CD

MA

RC

OM

CD

MA

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

OU

TD

OO

R

IND

OO

R

7

Hand Over Success

Rate (HOSR)

Major Roads

NC NC 100% 100% 95.34% 100% 100% 100% 99.66% 100% 100% 100% 100% 100% 99.32% 100% 100% 100% 100% 100%

Highways NC NC 99.46% 99.47% 93.48% 100% 99.26% 100% 99.57% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Within City NC NC 99.69% 100% 95.65% 99.33% 98.74% 100% 99.80% 100% 99.44% 100% 99.68% 100% 98.62% 100% 100% 100% 100% 100%

Overall SSA

NC NC 99.72% 99.67% 94.98% 99.63% 99.18% 100% 99.68% 100% 99.60% 100% 99.81% 100% 99.26% 100% 100% 100% 100% 100%

NC-No Coverage; NA-Not Applicable




7.1 DETAIL OF THE ROUTES COVERED DURING THE DRIVE TESTS:

DRIVE TEST TABLE: 4

Name of SSA

Month of Drive Test

Day 1 Day 2 Day 3

Name of SDCA & KM

Covered Route Covered

Name of SDCA & KM

Covered Route Covered

Name of SDCA & KM Covered

Route Covered

JIND Jan-15 Jind,

Julana/175km

Bsnl Exchange, Rani Talab, Bus Stand, Sec 10,11,Urban

State,Patiyala Chowk, Railway Station, Kaithal Road,Sabji

Mandi, Tanga Chowk, Rohtak Road,Bishanpura,Kinana,Gatuli,Kasola,Julana,Anaj mandi Julana

Indoor: Mini sectraite Jind

Jind Saffidon/ 130KM

Bsnl Exhange, Rani Talab, Bus stand, Gohana Road,Pindara,

Radhana,Nidani,Nidana,Ludana,Bhambewa,Malsari

khera,Morkhi,Gangoli,Kalwa,Kalawati,Butani,Hatth,Karkhana,Saffido,Bahad

urgarh,Budda khera,Pillukhera,Lohchab,Manoherpur

, Nirjan Indoor: Civil hospital Saffidon

Jind, Narwana/ 140KM

Bsnl Exchange, Patiyala Chowk,Jhanj

Khurd,Khatkar,Baroda,Uchana City, Ghaso Kala, Dumarkha

kalan, Narwana,Bus stand, Patiala Chowk, Anaj Mandi Prem

nagar,Dharodi,Loan,Damtan Sahab,Julhera,Amar garh, Frian khurd,Bhikewala, Sacha khera Indoor: Civil Hospital Narwana

KARNAL Feb-15 Karnal,

Panipat/210km

BSNL Exchange,kunjpura Road,Sec 6,7,8,9,13,Devilal

Chowk,Namaste Chowk,Madhuban,Gharunda,koh

and,babarpur,Sec 13,17, Noorwala,Civil hospital,Bus

stand,Sanoli ,Road,Nh1, Dadllana,MUNAK,SALWAN,

Assandh,Jhabhlana,JALMANA,SHEIKPURA,PEONT

Indoor: Panipat Civil Hospital

Karnal, Kurkshetra/

185KM

BSNL Exchange,Kunjpura Road,Model town,ITI

Chownk,Uchana,Shamgarh,Tarori,Nilokherai,Raipur Roaran,Samana

Bahu,Kurkshetra,Sec3,7,Sec 13,Bus Stand,GrainMarket,University,

Jyotisar,Sarsa,bhor Saidan,Pehowa,Dhand,Kaul,Sitamai,Sambholi,Kacawa,Kalampur,Saidpur

Indoor: Kurksetra University

Karnal ,Pehowa,Kaithal

/ 215KM

Sec 13,Sec 14 , Hiraghati,Sec 3, Chan Sanai,Hansi road,Railway

road, Shakti colony,Fatehpur,Pundri kaithal

city,Pehowa Indoor: Super mall sec 12 karnal,

Civil Hospital Kaithal

AMBALA Mar-15 Ambala,

Barara/180km

BSNL Exchange, Mall Road, Kalka Chowk, Manav Chowk,

Sec-9, Model Town, Manji Sahib, Adarsh Nagar,Prem Nagar, Sec-

7, Dhakia, Muntheri, Jansui, Mohra, Kesari,Saha, Mulana,

Barara, Farakpur, Mithapur,Brahmkumari Chowk, SD College, Sadar Bazar, Sigri

Mohalla, Ambala Cantt. Indoor: Mullana University

Yamuna nagar,

chharroli/ 175KM

Jgadhari Bus Stand, Bheetal, Bilaspur, Ledi, Khizrabad,

Chachrauli,Manakpur, Chachrauli Road, Buria Chowk, Agrasen Chowk,

Sec-18, Kanhaya Chok,Fountain Chowk, Vishwakarma Chowk,

Saharanpur Road, Sagar Mill, kamani Chowk,Sector 18, Sector 17, Durga Garden, Professor Colony, Thana

Chappar, Mustafabad Indoor: Ganpati plaza

Kalka, Naraingarh

/160km

Chajumajra, Bharog, Patvi, Dharana, Shahzadpur, Chhoti Bassi, Naraingarh,Bus Stand

Naraingarh, Sec-4, Grain Market, Lachha, Burewala, Raipur

Rani,Tabar, barwala, Sultanpur, Maggai, ITBP Bhanu, Ramgarh,

Lower Bazar,Gandhi Chowk, Railway Chowk, Modal Town,

Lohargarh, Jangipur, Kona Indoor: Pinjore Garden



7.2 SSA WISE DRIVE TEST OBSERVATION:

DRIVE TEST TABLE: 5

DRIVE TEST OBSERVATION OF JIND SSA (JAN-15)

S. No Name of SP SDCA

Covered in Day 1

Day 1 Observation SDCA

Covered in Day 2


Covered in Day 3

Day 3 Observation

1 AIRTEL

Jind & Julana

Poor Rx Level Near Bibipur Jind, Julana Mandi. Poor Rx

Quality Near Buwana, Jai Dharamshala-Jind.

Jind & Safidon

Poor Rx Quality Near Saffidon,

Mandi,Pillukhera, Morkhi.

Jind & Narwana

Poor Rx Quality Near Dharodi, Kharal, Bhongra Baroda.

2 BSNL

Poor Rx Level and Rx Quality Jai Dharamshala,

Govindpura, Om Nagar, Bibipur, Kinana. Poor Rx

Quality Near Butano, Nindana.

Poor Rx Level and Rx Quality Near Butani,

Darauli-Jind, Ludhana.

Poor Rx Level and Rx Quality Near Uchana,

Dhamtan Sahib. Poor Rx Quality Near Loan,

Baroda.

3 TATA GSM Poor Rx Quality Near

Govindpura, Urban Estate, Kihana, Julana.

Poor Rx Quality Near Saffidon, Butani, Karkhana, Nirjan,

Poor Rx Quality Near Dharodi, Belarkha,

Pipaltha, Uchana Khurd, Khatkar.

4 TATA CDMA Poor Rx Quality Near Patiala

Chowk, Julana. Poor Rx Quality Near

Gangoli.

Poor Rx Quality Near Pialtha, Dumrakha,

Khtkar.

5 IDEA Poor Rx Quality Near Urban

Estate, Buwana.

Poor Rx Quality Near Pillokhera, Bdkhera,

Butani.

Poor Rx Quality Near Kaithal Road, Uchana.

6 RCOM GSM Poo Coverage and Quality Near Kinana, Jind- Julana

Road.

Poor Rx Level and Rx Quality Near Jind-

Gohana Road. Poor Rx Quality Near Jmani-

Bhambera Road, Golden Hutt.

Poor Rx Level and Rx Quality Near Dharodi,

Dumarkhan Kalan.

7 RCOM CDMA Poor Rx Level and Rx Quality

Near Jind-Julana Road.

Poor Rx Level and Rx Quality Near jind-

Saffidon road.

Poor Rx Level and Rx Quality Near Narwana.

8 VIDEOCON Poor Rx Quality Near

Govindpura. Poor Rx Quality Near

Nirjan, karkhana.

Poor Rx Quality Near Loan, Dharodi, Bhongra

Baroda.

9 VODAFONE Poor Rx Quality and

Coverage Near Julana.

Poor Rx Quality and Coverage Near

Lakheri. Poor Rx Quality Near Gangoli.

Poor Rx Quality Near Pipaltha, Dumrakha.

10 AIRCEL No Coverage No Coverage No Coverage



DRIVE TEST TABLE: 6

DRIVE TEST OBSERVATION OF KARNAL SSA (FEB 15)


Covered in Day 1


Covered in Day 2


Covered in Day 3

Day 3 Observation

1 AIRTEL

Karnal, Gharaunda & Panipat

Poor Rx Quality Near Peont, Kabri Road, Assandh City,

Jalmana.

Karnal & Kurushetra

Poor Rx Quality Near Pipli, Amunpur,

Bhorsadan.

Karnal, Kaithal & Pheowa

Poor Rx Quality Near Kaithal City.

2 BSNL Poor Rx Quality Near

JaiSinghpura, Seikhupura, Jundla, Munak.

Poor Rx Quality Near Bhorsadan, Sarsa,

Kacchwa.

Poor Rx Quality Near Sandholi, Sakra.

3 TATA GSM

Poor Rx Level and Rx Quality Near Peont, Salwan, Balla. Poor

Rx Quality Near Rajiv Colony, Gharaunda, Azad Nagar.

Poor Rx Level and Rx Quality Near Kachuwa Road. Poor Rx Quality

Near Jyotisar, Jhanjhari, sabhli.

Poor Rx Quality Near Pedal, Siwan, Nissing, Rasina, Rajiv Colony, Bhainai Majra, Mundri.

4 TATA CDMA

Poor Rx Level and Rx Quality Near Jalorana, Babarpur,

Salwan. Poor Rx Quality Near Sec-12, Darpan Cinema, Madel

Town.

Poor Rx Level and Rx Quality Near Pipli Chowk, Nilokheri.

They have coverage Only In SDCA's & Major Towns with Poor Level and Quality at Outers.

5 IDEA Poor Rx Quality Near Peont,

Jundla.

Poor Rx Quality Near Sandholi, Bhorsadan,

Thanesar, Pipli, Kacchwa, Shamgarh.

Poor Rx Quality Near Seonsar, Sanasadan,

Manjura.

6 RCOM GSM

They have coverage Only In SDCA's & Major Towns with

Poor Level and Quality at Outers.



7 RCOM CDMA





8 VIDEOCON

Poor Rx Level and Rx Quality Near Phushgarh. Poor Rx

Quality Near Madanpur, Bazida, Kohand, Dadlana, Assandh,

Dopedi, Balla.

Poor Rx Quality Near Bhorsadan, Thanesar,

Palwal Village, Khaspur.

Poor Rx Level and Rx Quality Near Manjura. Poor Rx Quality Near Mundri, Phushgarh.

9 VODAFONE Poor Rx Quality Near Chirao, Jundla, Jaisinghpura, Salwan.

Poor Rx Quality Near Sandholi, Dhand,

Kacchwa.

Poor Rx Quality Near Bhagal, Dusherpur,

Khrodi.




DRIVE TEST TABLE: 7

DRIVE TEST OBSERVATION OF AMBALA SSA (MARCH 15)


Covered in Day 1


Covered in Day 2


Covered in Day 3

Day 3 Observation

1 AIRTEL

Ambala, Barara, Mullana & Saha

Poor Rx Quality Near Dorana, Ambala Cant

Station, Samalkhi, Mulana.

Yamunanagar & Jagadhri

Poor Rx Level and Quality Near Bilpura, Hachrauli. Poor Rx

Quality Near Mahlanwali, Khera,

Buria Chowk.

Pinjore & Kalka

Poor Rx Quality Near Dhamala, Bitna.

2 BSNL

Poor Rx Quality Near Mithapur, Badakhuda, Behta, Nagla, Matehri, Sahzadpur

Patti.

Poor Rx Quality Near Mahlanwali, Malakpur,

Khera.

Poor Rx Quality Near Nargis Service Station,

Barwala, Chotikhori, Sahzadpur.

3 TATA GSM




They have coverage Only In SDCA's & Major Towns

with Poor Level and Quality at Outers.

4 TATA CDMA






5 IDEA Poor Rx Quality Near Ambala Cantt, Khuda Kalan, Mulana.

Poor Rx Quality Near Mahlanwali, Khera,

Govindpuri.

Poor Rx Quality Near Dhamala, Gandhi Chowk,

Banaundi.

6 RCOM GSM






7 RCOM CDMA






8 VIDEOCON

Poor Rx Level and Quality Near Dourana. Poor Rx Quality Near Indernagar, Adarsh Nagar, Mulana, Vatika Sahbad, Mohra.

Poor Rx Level and Quality Near Jarauda. Poor Rx Quality Near Mahlanwali, Khera.



9 VODAFONE Poor Rx Quality Near

Duchana, Saraswati Vihar, Nagla.

Poor Rx Quality Near Chachrauli, Dedi,

Bundakhera, Bhamroli, Khera.

No Poor Rx Level and Quality.




DRIVE TEST TABLE: 8

NO NETWORK COVERAGE STATUS OF DRIVE TEST – JANUARY TO MARCH 15

S No Month Name of

Operators SSA SDCA

Status of No Network Coverage Area

ICR Status

1 Jan'15

RCOM GSM Jind

Jind Hatt-Kalwa Road ICR with Tata GSM - Rajan Kalan,

Budhakhera, Bahadurgarh - Safidon Road

Julana No Coverage Issue ICR with Tata GSM - Julana-Gatuali Road

Narwana Morkhi-Ludana, Jamni -Bambhera Road ICR with Tata GSM - Kinana, Nirjan, Manoharpur, Lohach, Jhanj Khurd,

Pindara

Safidon No Coverage Issue ICR with Tata GSM - Dhamtan Sahib,

Dharodi, Ujhana, Barakhan, Dumarkhan, Kheri Saffa, Uchana, Barola & Khatkar

RCOM CDMA Jind

Jind Pilukhera-Budhakhera Road, Bahadurgarh-Safidon Road,

Hatt-Kalwa Road NO

Julana Julana-Gatuali Road NO

Narwana

Bishanpura-Kinana Road, Niranjan-Pilukhera Road, Jhanj Khurd-Khatkar

road, Pindara- Gohana, Morkhi-Ludana, Jamni -Bambhera Road

NO

Safidon Dhamtan Sahib-Dharodi Road, Ujhana-Belarakha Road, Dumarkhan-Uchana

Road, Barola-Khatkar Road NO

VODAFONE Jind

Jind No Coverage Issue NO

Narwana No Coverage Issue NO

Saffidon No Coverage Issue NO

Julana No Coverage Issue NO

AIRTEL Jind





IDEA Jind





BSNL Jind





TATA GSM Jind

Jind Loan, Damtan, Sahib, Julhera, Frian,

Bhikewala, Sacha Khera, Not Covered NO

Narwana Nyolo Kalan, Jhang Khurd, Khatkar,

Baroda NO

Saffidon Bhambheva, Nidani, Pindara, Ludana,

Budhakhera, Pillukhera, Lohchab NO

Julana Gatoli, Karsola NO



S No Month Name of

Operators SSA SDCA


ICR Status

TATA CDMA Jind

Jind Loan, Damtan, Sahib, Julhera, Frian,

Bhikewala, Sacha Khera, I Not Covered NO

Narwana Nyolo Kalan, Jhang Khurd, Khatkar,

Baroda NO

Saffidon Bhambheva, Nidani, Pindara, Ludana,

Budhakhera, Pillukhera, Lohchab NO

Julana Gatoli, karsola NO

VIDEOCON Jind


Narwana Karamgarh, Loan, Rasidan to dabhi

teksingh ICR with Tata GSM - Jhanj khurd,Ghaso

Khurd,Pipaltha

Saffidon Morkhi, Kalawati to Butani, Karkhana ICR with Tata GSM - Lohchab,Manoharpur

Julana No Coverage Issue ICR with Tata GSM - Kinana,Karsola

2 Feb'15

RCOM GSM Karnal

Karnal No Coverage Issue ICR with Tata GSM - Kachhwa, Sambhali,

Kuchhpura, Karnal, Dadpur and Jundla

Kaithal Kaithal-Cheeka Road ICR with Tata GSM - Pundri, Teontha,

Rasina

Kurukshetra No Coverage Issue NO

Asandh No Coverage Issue ICR with Tata GSM - Jundla, Sekhupura,

Nissang, Jalmana, Assand, Balla & Dadlana

Nilokheri No Coverage Issue ICR with Tata GSM - Samana Bahu &

Raipur Ruran

Pehowa No Coverage Issue ICR with Tata GSM - Chikka Road, Nand Colony, Bhor Saidan, Diwana, Baghal &

Pabnawa

Gharaunda No Coverage Issue Icr with Tata GSM - Near Liberty Hospital,

Bastada, Hasanpur & Arpana Hospital

Cheeka No Coverage Issue Icr with Tata GSM - Cheeka , Pedal &

Baghal

Panipat No Coverage Issue NO

RCOM CDMA Jind

Karnal Kachhwa to Sambhali, Karnal to

Kuchhpura, Karnal to Jundlla NO

Kaithal Kaithal-Cheeka Road, Pundri-Teontha

Road, Teontha -Rasina Road NO


Asandh Jundla-Jalmana Road, Asandh to

Dadlana NO

Nilokheri Samana Bahu to Raipur Ruran NO

Pehowa Chikka Road and Bhor Saidan, Diwana

to Baghal, Bhor Saidan to Pabnawa Road

NO

Gharaunda Between Liberty Factory & Arpana

Hospital NO

Cheeka Cheeka-Pedal Road, Cheeka-Baghal

Road NO


TATA GSM Karnal Gharundha No Coverage Issue NO

Kaithal No Coverage Issue NO



S No Month Name of

Operators SSA SDCA


ICR Status

Karnal No Coverage Issue NO


Nilokherai No Coverage Issue NO

Pehowa No Coverage Issue NO


Assandh Jundla-Jalmana Road NO

Cheeka No Coverage Issue NO

TATA CDMA Karnal

Gharundha No Coverage Issue NO








Cheeka Cheeka-Baghal Road NO

AIRTEL Karnal








Assandh No Coverage Issue NO


BSNL Karnal










IDEA Karnal










VODAFONE Karnal Gharundha No Coverage Issue NO



S No Month Name of

Operators SSA SDCA


ICR Status









VIDEOCON Karnal









Cheeka Cheeka-Baghal Road NO

3 Mar'15

RCOM GSM

Ambala

Ambala Durana-Mohra road ICR with Tata GSM - Khuddi, Mithapur &

Tepla, Mathedi, Bihta & Kesari

Kalka No Coverage Issue NO

Naraingarh No Coverage Issue ICR with Tata GSM - Chandi Mandir,

Ramgarh, ITBP, Barwala Ind Area, Chhoti Basi, Danana, Chhajumajra

Barara No Coverage Issue Icr with Tata GSM - Saha, Kalpi & Mulana

Kurukshetra No Coverage Issue ICR with Tata GSM - Dau Majra

Jagadhari No Coverage Issue ICR with Tata GSM - Thana Chhappar,

Jgadhari , Khera

Chhachrauli No Coverage Issue NO

RCOM CDMA

Ambala Between Industrial Area Ambala and Saha, Durana -Mohra road, Ambala-Kaithal Highway, Saha-Kesari road

NO


Naraingarh Himshikha to Bana-Madanpur, Bana

Madanpur to Raipur rani, Naraingarh to Panjokhra

NO

Barara Saha to Mulana NO

Kurukshetra Dau Majra NO

Jagadhari Between Jgadhari & Mustafabad NO


BSNL

Ambala No Coverage Issue NO


Naraingarh No Coverage Issue NO

Barara No Coverage Issue NO


Jagadhari No Coverage Issue NO




S No Month Name of

Operators SSA SDCA


ICR Status

AIRTEL








IDEA








VODAFONE








VIDEOCON


Kalka kalka baddi road NO




Jagadhari No Coverage Issue ICR with Tata GSM - Gokulgarh to Kosli

Chhachrauli Ledhi,khizrabad,Chachrauli Road NO

TATA GSM




Barara Batheri,Majra,dhrkhera NO


Jagadhari Budiya,Aggrasian ICR with Videocon - Gokulgarh to Kosli


TATA CDMA




Barara Batheri,Majra,dhrkhera NO


Jagadhari Budiya,Aggrasian NO




7.3 KEY FINDINGS ON DRIVE TEST: The key observations that could be derived from the results of the drive tests are as under –

Aircel has no coverage in all the SSAs where drive tests were conducted during the quarter. In fact, Aircel is having its very limited presence in Haryana circle with only 28 BTSs in entire Haryana service area.

(i) In the Month of January -15 drive tests were conducted across Jind SSA covering Jind, Julana, Jind Saffidon and Narwana SDCAs during three consecutive days. The overall performance of the service providers was satisfactory as they were largely meeting the benchmarks. Only BSNL failed to meet the benchmark of parameter Voice Quality with its achieved value as 94.97% (Indoor).

(ii) In the Month of February-15, drive tests were conducted across Karnal SSA covering Karnal, Panipat, Kurkeshetra, Pehowa and Kaithal SDCAs during three consecutive days. In this SSA also, the overall performance of the service providers was satisfactory as they were largely meeting the benchmarks. Only BSNL remained non-complied for parameters Call Drop Rate and Good Voice Quality with its performance 2.43% and 91.86% respectively.

(iii) In the month of March-15, drive tests were conducted across Ambala SSA covering Ambal, Barara, Yamunanagar, Chharoli, Kalka and Naraingarh SDCAs. In Ambala SSA also, BSNL failed to meet the benchmarks for parameters Call Drop Rate (3.15%) and Voice Quality (92.27%). Other service providers were well within the compliance range of the benchmarks.

The deficiencies with respect to adequate coverage and voice quality, observed on the drive tests plots, at the various places are summarized in the table-5, table-6 and table -7 (above) respectively for three SSAs.

The detail of Network coverage and Intra Circle Roaming (ICR) status of different service providers at various locations in the three SSAs is given in table-8.

Thus overall performance of the service providers was satisfactory as they were largely meeting the benchmarks. Only BSNL remained non-compliant with respect to the parameters „Call Drop Rate and Voice Quality’, in the above SSAs. The BSNL needs to improve its network performance in respect of these parameters.



8. GRAPHICAL REPRESENTATION (CELLULAR MOBILE SERVICE PROVIDERS)

AVERAGED QUARTERLY PMR

V/S

AVERAGED QUARTERLY 3-DAYs LIVE MEASURMENT

http://www.google.co.in/url?q=http://www.businesscommunicationarticles.com/advantages-and-disadvantages-of-graphical-representation-of-data/&sa=U&ei=tWM2U_qFCcTTrQeHqYGQCA&ved=0CC8Q9QEwAQ&usg=AFQjCNHjx2yYHXXBMwPv3OryfF5N1OuYKg



8. GRAPHICAL REPRESENTATION (CMTS):

Graphical Representation of Performance of the Cellular Mobile Service Providers (PMR) V/S 3-Days Live Measurement (Quarterly Average Data):

1) BTS ACCUMULATED DOWNTIME:

All operators are meeting the benchmarks.

2) WORST AFFECTED BTSS DUE TO DOWNTIME:


AIRCEL AIRTEL BSNL VIDEOC

ON TATA GSM

IDEA RCOM GSM

VODAFONE

RCOM CDMA

TATA CDMA

Quarterly PMR 0.10% 0.04% 1.14% 0.13% 0.02% 0.00% 0.36% 0.02% 0.48% 0.07%

Quarterly Live 0.17% 0.01% 1.73% 0.09% 0.01% 0.01% 0.39% 0.02% 0.55% 0.01%

Benchmark 2% 2% 2% 2% 2% 2% 2% 2% 2% 2%

0.00%

0.50%

1.00%

1.50%

2.00%

2.50%

BTS Accumulated Downtime


ON TATA GSM

IDEA RCOM GSM

VODAFONE

RCOM CDMA

TATA CDMA

Quarterly PMR 0.00% 0.01% 1.40% 0.34% 0.00% 0.00% 1.15% 0.00% 1.09% 0.08%

Quarterly Live 0.00% 0.00% 0.33% 0.02% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

Benchmark 2% 2% 2% 2% 2% 2% 2% 2% 2% 2%

0.00%

0.50%

1.00%

1.50%

2.00%

2.50%

Worst affected BTSs due to downtime



3) CALL SETUP SUCCESS RATE:


4) SDCCH/PAGING CHANNEL CONGESTION:



ON TATA GSM

IDEA RCOM GSM

VODAFONE

RCOM CDMA

TATA CDMA

Quarterly PMR 99.24% 99.21% 97.61% 98.90% 98.46% 99.98% 99.63% 99.68% 98.28% 98.41%

Quarterly Live 99.26% 99.31% 97.58% 98.92% 98.43% 99.98% 99.79% 99.74% 98.41% 98.50%

Benchmark 95% 95% 95% 95% 95% 95% 95% 95% 95% 95%

92.00%

93.00%

94.00%

95.00%

96.00%

97.00%

98.00%

99.00%

100.00%

101.00%

Call Setup Success Rate


ON TATA GSM

IDEA RCOM GSM

VODAFONE

RCOM CDMA

TATA CDMA

Quarterly PMR 0.03% 0.13% 0.23% 0.07% 0.06% 0.24% 0.01% 0.14% 0.00% 0.00%

Quarterly Live 0.00% 0.10% 0.15% 0.06% 0.05% 0.23% 0.01% 0.12% 0.00% 0.00%

Benchmark 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

0.00%

0.20%

0.40%

0.60%

0.80%

1.00%

1.20%

SDCCH/PAGING Channel Congestion



5) TCH CONGESTION:


6) CALL DROP RATE:

All operators are meeting the benchmarks except Aircel.


ON TATA GSM

IDEA RCOM GSM

VODAFONE

RCOM CDMA

TATA CDMA

Quarterly PMR 0.00% 0.16% 0.91% 0.04% 0.52% 0.41% 0.02% 0.32% 0.18% 0.05%

Quarterly Live 0.00% 0.14% 0.81% 0.03% 0.53% 0.35% 0.02% 0.26% 0.15% 0.01%

Benchmark 2% 2% 2% 2% 2% 2% 2% 2% 2% 2%

0.00%

0.50%

1.00%

1.50%

2.00%

2.50%

TCH Congestion


ON TATA GSM

IDEA RCOM GSM

VODAFONE

RCOM CDMA

TATA CDMA

Quarterly PMR 4.04% 0.29% 1.31% 0.57% 0.79% 0.62% 0.22% 0.78% 0.04% 0.40%

Quarterly Live 3.47% 0.27% 1.29% 0.57% 0.78% 0.66% 0.21% 0.79% 0.05% 0.51%

Benchmark 2% 2% 2% 2% 2% 2% 2% 2% 2% 2%

0.00% 0.50% 1.00% 1.50% 2.00% 2.50% 3.00% 3.50% 4.00% 4.50%

Call Drop Rate



7) WORST AFFECTED CELLS>3% TCH DROP:

All operators are meeting the benchmarks except Aircel, Tata GSM & Tata CDMA.

8) PERCENTAGE OF CONNECTIONS WITH GOOD VOICE QUALITY:

All operators are meeting the benchmarks. BSNL and Tata CDMA are not having the system generated data for VQ, so not provided the data.


ON TATA GSM

IDEA RCOM GSM

VODAFONE

RCOM CDMA

TATA CDMA

Quarterly PMR 3.92% 0.73% 1.71% 0.78% 4.56% 1.71% 0.05% 2.52% 0.12% 5.06%

Quarterly Live 3.70% 0.71% 1.73% 0.71% 4.46% 1.57% 0.02% 2.89% 0.16% 5.21%

Benchmark 3% 3% 3% 3% 3% 3% 3% 3% 3% 3%

0.00%

1.00%

2.00%

3.00%

4.00%

5.00%

6.00%

Worst affected cells>3% TCH drop


ON TATA GSM

IDEA RCOM GSM

VODAFONE

RCOM CDMA

TATA CDMA

Quarterly PMR 99.23% 99.07% 97.44% 97.13% 98.00% 99.17% 97.55% 99.74%

Quarterly Live 99.31% 99.09% 97.40% 97.09% 97.98% 99.17% 97.49% 99.75%

Benchmark 95% 95% 95% 95% 95% 95% 95% 95% 95% 95%

92.00%

93.00%

94.00%

95.00%

96.00%

97.00%

98.00%

99.00%

100.00%

101.00%

% Connections with good voice quality

AUDIT & ASSESSMENT OF QOS FOR QE- MARCH-2015 - …

Documents

Transcript of AUDIT & ASSESSMENT OF QOS FOR QE- MARCH-2015 - …