Audio Conference Service from Airtelinprom-file.s3.amazonaws.com/1277_premiumacs.pdf · ·...
Transcript of Audio Conference Service from Airtelinprom-file.s3.amazonaws.com/1277_premiumacs.pdf · ·...
Audio Conference Service from Airtel
About our Product-ACS
– Connects multiple parties from
different locations with a normal
telephone or Mobile.
– Eliminates the need to have a
meeting at a specific physical
location.
– Can be carried out over the
existing telephone set up (Fixed or
Mobile) or your Mobile phones.
– Versatile Conferencing Solution
– Time Saving
– No Travel Cost
– No Infrastructure Cost
– Get Connected Simultaneously
and Instantly
– Uncompromising Confidentiality
– Effortless Management 24x7x365
– Faster Crisis Management
– Better Customer Responsiveness
Features of Audio Conference Service from Airtel
– Dial-In: When a participant dials into the
bridge
– Dial-Out: The Chairperson can dial out to
all the participants and include them into
the conference
– Chairperson Start up/Hang up: allows
disconnection of all participant lines when
a moderator hangs up
– Sub conference: Capable of segmenting
into smaller groups for a sub conference
– Mute/ Unmute: Participants/chairperson
can mute their side of the line to reduce
background noise and distractions
Unattended (Automated)
Reservation less
End-user empowerment
Application features
Host and Guest Pass-codesParticipant Name Record
Roll Call / Entry and Exit announcementsParticipant ManagementSub-conferencing / Individual Participant Disconnect
What you will get??
Passcode + PINCustomized MessagesAutomatic Recording CapabilitiesDNIS Conferences
DNIS Meet-Me, Chairperson Dial-out and DNIS Preset
Integrated recording and playbackMulti-language support
Attended (Operator Assisted)
Personalized, High Quality ServiceOperator Assisted—high performanceHandles large volume of simultaneous callsPersonalized, High-Quality ServiceControlled Meetings, Large Conference Management.
Advanced Functionality
Q& A SessionsVoting/Polling
Operator Assistance
Personalized “High Touch” Calls
DNIS/DID Features & Flexibility
Participant Name Record (PNR)
Voting/Polling Capabilities
Quality Monitoring by Operators
System Security Features-Most Important Aspect for your Business
• Dual Pass-code Format (Host & Guest)
• Pass-code + PIN Verification
• Conference Level Pass-codes
• Dial Restrictions
• Chairperson Secure/Lock
• Participant Management and Host Control (CIVR & PNR)
• Conference Vetting
• Web Viewing
Why you choose us???
– International Toll Free Access- Max. number of countries
covered across the world
– Single Domestic Toll Free Number for connecting domestic
participants.
– Improves business overall & to Gain competitive edge-No
limit on ports usage. We are maintaining max. no. of Ports
available on Bridge in India, so enjoy calling without any delays
or waiting.
– Ease of use with 24x7x365 technical support & operator
assistance along with back up support in crisis management.
– Off-Peak Service Plan- Lowest Customized weekend / holiday
/ night plans.
– Track calls and improved quality, which would lead to higher
usage and lesser complaints
– “Our Brand Name & leadership in Telecommunication
sector”, wide network spread & organized system to improve
customer experience.
Benefits of Audio Conference Service from Airtel
• Security & Privacy
• Invitation agenda & documentation
• Group Dial
• Manage dial in information
• Web conferencing
Before the call
• Direct Dial
• Monitor & manage
• Recording
• Transcription
• Operator assistance
During the call
• Follow up action items
• Phone number quick reference
• Meeting notes distributed
• Record keeping tools
• Cost controls.
After the call
Technical Overview of our Product
Audio Conference Bridge- Technical Advantage
• Airtel has a total of 20 bridge locations
across India
• These bridges act as a small conference
room and on connecting each of these, a
single room is created where the
conference happens.
• Participants at these locations can join
the conference call dialing a local number
or the nearest bridge
• Each location has a customer care
number, an unattended dial-in number and
attended dial-in number
Audio Conference Bridge-Functionality
Delhi
NCR
Airtel
MumbaiMumbai
Pune
Mumbai Airtel
Ahemdabad
Ahemdabad
Surat
Airtel Bridge International
Participant - US
International
Participant - UK
International
Participant -
Singapore
Airtel Chennai
Chennai
Chennai 2
Airtel Cochin
Cochin
International Participant
- Australia
International
Participant - Canada
International Participant
- Japan
• Conference can be conducted instantly with 24x7 port availability
• Required number of ports must be booked as dedicated ports in advance (with all details related to conference call) via mail or phone.
• Every time a new chairperson & participation code will be generated as conference booking confirmation by Airtel Team.
• Good for business where meeting times & details pre-define every time & for events calls like- Investor meetings, AGM’s etc.
1.Reserved Conference Service
• Ad Hoc Conference with no advanced scheduling or booking.
• Conference can be conducted instantly with 24x7 port availability without any booking.
• Conference Coordinator/Operator can be accessed by simply pressing * and 0 for any assistance.
• Personalized Reservation-less Card for Chairperson consisting the Dial-In Number, Chairperson Code and Participant Code.
• Good for businesses where meetings are not pre-define & you don’t want to wait for bookings.
• Also dedicated Chairperson & Participation code provided in advance helps you to avoid informing participants every time for codes.
2. Reservation-less Conference Service
Choose the Right Service for your business needs from our various options
• You can fix or book ports on monthly rental basis to avoid delays or call waiting.
• Good for daily basis calls on large scale.
• Attended Conference- Presence of conference coordinator
• Unattended Conference- Conference Coordinator can be accessed by simply pressing * and 0
3. Dedicated Port Service
• Integrate Web and Audio Conference
• Supports Dynamic feature like application sharing, desk top conference
• Good for Town halls, trainings sessions, lectures etc.
• Just click the links provided by our team & listen the message or lectures.
• Only chairperson can speak, no access for participants to speak.
• Can be cost effective for big conferences of more than 100 participants as Web is a cheapest mode of communication.
4. Integrated Web
Conference
Choose the Right Service for your business needs from our various options
Value Added Services- Our USP’s
Q & A: Place participants with questions in a
queue and allows an efficient Q&A session to be
carried through
Lecture / Broadcast mode: Supports lecture /
broadcast modes, in which the moderator can
deliver a lecture and all the participants are in a
listen-only mode, in order to avoid and eliminate
background noise etc.
Polling: This feature allows the moderator to poll
participants, view answers and compile responses
by percentages
CD Recording & Delivery
– Recording of the entire conference on a CD
– CD can be delivered within 48 hrs any where
in India
Value Added Services-Our USP’s Cont..
Operator Assistance: During the conference,
participants/chairperson can request for help from
the operator.
Playback: Real time recording on the bridge for
listening to the conference at a later time
Transcription: Documentation of the recorded
conference in a word format.
Web Cast: play the conference on web portal.
Audio Console: Increased control of the call through
the latest online audio console.
Roll Call: Participant name recording for the
conference.
December Month Special Scheme
Client’s FAQ’s on our Product-Why We are the Best??
1) What are the various medium to connect?
Ans: Bridge could be connect by mobile/landline/all operators to access 20 local bridge
domestic/international.
2) What level of service support are provided by customer?
Ans: 24x7x365 dedicated support: access assistance available during conference call.
3) What are value added services?
Ans: These are various paid services which can enhance your calling experience.
4) How ports effect my calling experience?
Ans. More the no. of ports on bridge lesser are the chances for call waiting or delays.
5) What is the significance of Toll free access?
Ans. More the countries listed in toll free more cost effective your conference can be.
6) What is the difference between Dial-in & Dial-out? How your service can be cost effective for
me?
Ans. In Dial-in participants call to nearest bridge number & in Dial-out chairperson can call to
participants using Airtel bridge.
Our Valuable Customers