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information

programmeProgramme andgeneral informationPerformance management:deSigning tHe HigH-Performing organiZation25-27 JUne 2014, aarHUS, denmarK

AARHUS UNIVERSITY AU

http://icoa.au.dk/conferences-workshops/pma-2014-conference/

http://icoa.au.dk/conferences-workshops/pma-2014-conference/

PMA 2014 ConferenCeProgrAMMe And generAl InforMAtIon 3

Pma 2014

Performance managementdeSigning tHe HigH-Performing organiZation

Programme overview ................................................................................................................................................. 4

ICoa and aarhus University as host of Pma 2014 ......................................................................................... 5Interdisciplinary center for organizatinal architecture (ICOA)

Welcome to Pma 2014 .............................................................................................................................................. 6General information, welcome reception, conference venue, and registration

map of aarhus University .......................................................................................................................................... 7Overview of Aarhus University and the conference venue

Wednesday 25 June .................................................................................................................................................. 8A day for business, keynote presentations, panel discussion, parallel sessions, and gala dinner

Thursday 26 June ........................................................................................................................................................ 9Keynote presentation and parallel sessions

Friday 27 June............................................................................................................................................................... 11Keynote presentation, parallel sessions, and conference end

Sponsors .......................................................................................................................................................................... 12Learn more about The KPI Institute, Corporater, GSE Reearch and Greenleaf Publishing, Business Expert Press, and Emerald Group Publishing

organizers and special acknowledgement ..................................................................................................... 13Learn more about Aarhus University, Cambridge University, The Performance Management As-sociation, and Centre for Leadership

about aarhus as location ......................................................................................................................................... 14Learn more about Aarhus, Aarhus University, its buildings, and park, Aarhus City Hall, and ARoS

author index .................................................................................................................................................................. 16

Conference chairs, international programme committee& conference planning and support team ....................................................................................................... 19

PMA 2014 ConferenCe ProgrAMMe And generAl InforMAtIon4

TUeSday 24 JUne18.00 Registration

18.30 Informal welcome reception at aarhus City Hall

WedneSday 25 JUne08.00 Registration and refreshments

09.00 Welcome

09.15 Conference welcome

09.30 Keynote presentation - Harry Hertz

10.15 Presentation - Charles aubrey

10.45 Break

11.15 Presentation - gregory Watson

11.45 Presentation - Joseph Williams

12.15 Lunch

13.15 Presentation - andy neely

13.45 Presentation - Bjarte Bogsnes

14.15 Panel discussion

15.00 Break

15.30 Parallel sessions

17.00 Conference Break Prior to gala dinner at aroS art museum

18.30 gala dinner at aroS art museum

19.30 Keynote presentation - alex atzberger

20.10 Best paper awards

THUrSday 26 JUne08.00 Coffee, Tea & Rolls

08.30 Keynote presentation - mark Finster


10.20 Break


12.00 Lunch


15.00 Break


FrIday 27 JUne08.00 Coffee, Tea & Rolls

08.30 Keynote presentation - andy neely


10.45 Break


12.10 Closing remarks and farewell

12.30 Lunch

Programme overvIeW

Performance managementdeSigning tHe HigH-Performing organiZation

BeST PaPerSImpacts of Unified Commucations on WorkJoseph Williams, Albert Erisman, Ryan LaBrie, Gerhard Steinke

The Benefits of Taking a Radical Approach to Continuous In-novation Jacob Brix, Lois Peters

The Crippled Bottom Line - measuring SustainabilityRaine Isaksson, Mikael Johnson, Rickard Garvare


icoa and aarHUS UniVerSitYaS HoSt of Pma 2014

ICOA and Aarhus University is proud to host this year’s annual Performance Management Association Conference 2014. Orga-nization Design and Performance Management are core topics of ICOA’s research.

Most activities in modern society are related to organizations. It is therefore of paramount importance for individuals and society to be able to understand organizations, measure their performance, and to design organizations and their dynamics. The complexity of the world due to rapid development of new technologies, change in demographics, economic complexities, and scarcity of resources makes it very difficult to assure that an organiza-tion is optimized according to framework conditions, goals and utilization of resources. When an organization is not optimized, society, individuals, the organization itself, and organizational stakeholders all experience loss.

As such, the core activity of ICOA is to carry out research on how to analyze, design and redesign private and public organizati-ons in order to secure their ability to excel both now and in the future. More specifically, ICOA researchers focus on how to de-sign robust integration and alignment of people, processes and functional areas to achieve optimal organizational innovation and performance.

ICOA is an interdisciplinary center in partnership with individuals, Aarhus University research groups, the Danish cross-ministerial innovation unit MINDLab, and a broad range of international uni-versities and scholars. The center supports the implementation of Aarhus University ideas of inter-disciplinary and cross-disciplinary research in close cooperation with businesses, and society at large. As such, our research approach is both interdisciplinary and inte-grative, and is executed in close collaboration with organizations.

We thank you for visiting Aarhus and hope you will enjoy the conference.

Best wishes,

Børge obelProfessor, Centre DirectorJune 2014

designing organizations for the future

The center strives to be world leading within the field of organizational architecture. In close dialogue with relevent stakeholders, ICOA will renew organizational theory, de-sign, and create concrete implements for business, public organizations and society.


Welcome to Pma 2014

Conference venueThe conference has four auditoriums in the Lakeside Lecture Theatres on Bartholins Allé 3, Aarhus University.

The auditoriums are named Merete Barker (Level 2) , Jeppe Von-tilius (Level 3), Eduard Biermann (Level 2), and William Scharff (Level 3).

A plan of Aarhus University is provided at the back of this booklet showing the location of the venue and campus area.

registrationThe registration desk is located in the foyer of the Lakeside Lecture Theatres and will be open during the following hours:

• Tuesday 24 June 18.00 - 19.30 (Aarhus City Hall)• Wednesday 25 June 08.00 - 18.00• Thursday 26 June 08.00 - 17.30• Friday 27 June 08.00 - 13.00

Please come to the desk if you have any queries, including those regarding accommodation.

refresments and lunchRefreshments and lunch will be available at the times indicated in the programme. These are included in the conference fee.

These will be served buffet style in the the William Scharff audi-torium.

Informal welcome receptionThere will be an informal Welcome Reception from 18.30 - 19.30 on Tuesday 24 June hosted by Anne Nygaard, Deputy Mayor of Aarhus, at the Aarhus City Hall for those arriving on Tuesday evening. This is open to all delegates. You will be able to collect your delegates material from the registration desk.

Conference gala eveningThe main social event takes place on Wednesday 25 June at ARoS. Transport will be provided to participants with health conditions.

Doors are open from 17:00. Welcome drinks will be served at 18:00.

At 18.15 you have the opportunity to take a tour in Your rainbow panorama with a view of the surrounding city.

The dinner takes place from 18.30 - 22.00. Dinner will be served as a three course menu.

tHiS BooKlet ProVideS detailS of tHe Programmeand otHer general information relating to tHe conference

Internet access

Access to Aarhus University wifi is provided in your conference material. Connect to aUWLan and follow the instructions on your screen. Type in your username and pass-word when prompted.


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Folkesundhed

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Fysik og Astronomi

Matematik

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Datalogi

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Skolen for Klinikassistenter, Tandplejere og Kliniske Tandteknikere

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Storcenter Nord

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AU Forskning og Talent

AU Økonomi og Planlægning

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aarHUS UniVerSitY

Lakeside Lecture Theatres (conference venue)Aarhus UniversityBartholins Allé 3, building 12508000 Aarhus C

Conference website addressUpdates to this information will be posted at: http://bit.ly/19Krpgb

http://bit.ly/19KRpGb


08.00 Registration and refreshments (Foyer & William Scharff L3)

09.00 Welcome (Merete Barker L2)Børge Obel, Centre Director, ICOA, Aarhus University

09.15 Conference welcome (Merete Barker L2)Professor Rick Edgeman and Professor Jacob Eskildsen, Aarhus University & AU Herning

09.30 Keynote Presentation (Merete Barker L2)The challenge of being outstanding: a look back and ahead after 25 years of guiding Performance excellence in the U.S.Director Emeritus Harry Hertz, National Institute of Standards and Technology

10.15 Presentation (Merete Barker L2)From Belts to Baldridge – a Case StudyDr. Charles Aubrey, Vice President Emeritus of Performance Excellence – AndersonBrecon, USA

10.45 Break (Auditorium Foyer)

11.15 Presentation (Merete Barker L2)relevance and responsibility: obligatory Components in Commercial InnovationDr. Gregory Watson, Chairman at Business Excellence Solutions, Ltd., Finland

11.45 Presentation (Merete Barker L2)Impacts of Unified Communications on WorkJoseph Williams, Seattle Pacific University, United States

12.15 Lunch (William Scharff L3)

13.15 Presentation (Merete Barker L2)Strategic Performance management: Past, Present and PotentialAndy Neely, Chair PMA, Professor, Director, Cambridge Service Alliance, Cambridge University

13.45 Presentation (Merete Barker L2)The end of Performance management (as we know it)-why more self-regulation is needed and how Beyond Budgeting can help Bjarte Bogsnes, Vice President Performance Management Development, Statoil, Norway

14.15 Panel Discussion (Merete Barker L2)Reflections of the Day so farModerator: Jacob Kjær EskildsenHarry Hertz, Gregory Watson, Mark Finster, Joseph Williams, Charles Aubrey, and Bjarte Bogsnes

15.00 Break


Track 1 (Merete Barker L2) Track 2 (Jeppe Vontilius L3) Track 3 (William Scharff L3)

Chair: Børge Obel

Performance measurement effects on organiza-tional responses to threats George Huber

Growth and Impact of Performance Engineering in the U.S. GovernmentDavid Paschane

New Organisation Forms and Reorganisation in a Modern WorldBørge Obel

Chair: Jacob Kjær Eskildsen

Accelerating a Company’s Sustainability Per-formance through a Safety, Health and Environ-mental CultureCathy Hansell

Designing High Performance Corporate CultureGrant Regan

Measuring Organisational StrengthPatrick Hoverstadt

Chair: Pernille Kallehave

Building Blocks of High Performing LeadershipChristina Nüssler & Maj Schøler Fausing

Three essential approaches to Leadership Per-formance; Enhancing leadership quality on dif-ferent levels in the Leadership Pipeline to ensure success and effectiveness, Strengthening the Decision making process, and Stimulating team performance. The workshop will inspire through methods, tools, and practice, and you will also be invited to participate in knowledge sharing.

17.00 Conference break prior to gala dinner (ARoS)

18.00 Welcome drinks and tour in Your rainbow panorama (ARoS)

18.30 Gala Dinner (ARoS)

19.30 Keynote Presentation (ARoS)organizational Performance in Turbulent environments: How Technology is Shaping the Future of Business and reshaping real-Time organizational PerformanceAlex Atzberger, Chief of Staff, SAP AG

a daY for BUSineSSWedneSday 25 JUne


08.00 Coffee, Tea & Rolls (William Scharff L3)

08.30 Keynote Presentation (Merete Barker L2)An Integrated Approach to Sustainability: How organizations generate innovative performance dimensions, benefits, and strategies that create new sustainable business models and expand traditional dimensions of quality, cost and customerAssociate Professor Mark Finster, Wisconsin School of Business


Track 1 (Merete Barker L2) Track 2 (Jeppe Vontilius L3) Track 3 (Eduard Biermann L2)

Chair: Michaela Blahova

Measuring social issues in sustainable supply chainsPayman Ahi, Cory Searcy

A sustainable strategy modelOle Friis, Jens Holmgren, Jacob Eskildsen

An empirical evaluation of a sustainable stra-tegy model Ole Friis, Jacob Eskildsen, Jens Holmgren

Chair: Jacob Brix

When does it pay to be good? - Moderators and Mediators in the Corporate Sustainability Performance - Corporate Financial Performance Relationship: A ReviewSylvia Grewatsch, Ingo Kleindienst

Integration of Sustainable Development Goals (SDG) in Measures for Sustainability Performance in Corporate Value Chains reported to Multi-stakeholder StandardsThomas Kjærgaard

The crippled bottom line - measuring sustaina-bilityRaine Isaksson, Mikael Johnson, Rickard Garvare

Chair: Yvonne Lagrosen

Employee job satisfaction and quit behaviorAnders Frederiksen

Lean target communication in SMEsCarina Larsson, Kristina Säfsten, Anna Syberfeldt

How managers use performance measurement in strategy makingGillian Pratt, Mike Bourne

10.20 Break



Chair: Torben Tambo

Analysis of visualization techniques supporting performance measurement processAki Jääskeläinen, Juho-Matias Roitto

Multi-level strategic alignment within a complex organisationGavin Lawrie, Nur Anisah Abdullah, Christopher Bragg, Guillaume Varlet

Disciplined Collaborative Performance as the Road to ResultsMary Jo Hall

Chair: Raine Isaksson

Triple Bottom Line and Firm’s Sustainable Perfor-mance MeasurementFlavio Hourneaux Junior, Marcelo Gabriel, Dolo-res Gallardo-Vázquez

Corporate sustainability reports in the apparel industry: An analysis of reported indicatorsAnika Kozlowski, Michal Bardecki, Cory Searcy

Performance management systems in universi-ties: do governance structures matter?Ana I. Melo, Cláudia S. Sarrico, Zoe Radnor

Grand Global Challenges in Relation to Superior and Sustained Enterprise Performance & ImpactRick Edgeman

Chair: Sylvia Grewatsch

Exploring Lean deployment in New Zealand ap-ple pack-housesJohan Theodoor Doevendans, Nigel Grigg, Jane Goodyer

Management Tools for the New WorkplaceLukas Michel

Utilization of Balanced Scorecard and Customer Relationship Management and the Effect of Their Joint Use on the Financial Performance of Companies in the Czech RepublicAdriana Knapkova, Drahomira Pavelkova, Lubor Homolka

Divide and conquer? The digital dilemma. Am-bidexterity in the newspaper industry.Tor Bøe-Lillegraven


Parallel SeSSionS Part 1THUrSday 26 JUne


Parallel SeSSionS Part 2THUrSday 26 JUne


Track 1 (Merete Barker L2) Track 2 (Jeppe Vontilius L3) Track 3 (William Scharff L3)

Chair: Cory Searcy

Current Trends in Strategic Management and Performance Measurement: Evidence from JapanMichaela Blahova, Parissa Haghirian, Premysl Palka

Survive & Thrive: Sustainable Enterprise Excel-lence, Resilience & RobustnessRick Edgeman

Sustainability Assessment Vs Building Perfor-mance; an Innovative ReviewFodil Fadli

Measurement Beyond Financial Performance: Security and PrivacyBarbara Krumay, Stefan Bauer, Sebastian Mar-giol

Performance Measurement System design: De-veloping a new system for Danish emergency departments.Anders Møllekær, Jacob Kjær Eskildsen

Chair: Thomas Kjærgaard

The Uses of Measures in Performance Prism in Different Organizational CulturesUnchan Youngbantao, Nopadol Rompho

Discussing performance management architec-ture in public service broadcastingTorben Tambo, Ole Dahl Gabel

Role of performance measurement in develo-ping industrial servicesSanna Pekkola, Minna Saunila, Tero Rantala, Juhani Ukko

Exploring the Impact of National Culture on Per-formance Measurement (PM)Ihssan Jwijati, Umit Bititci

Chair: Mary Jo Hall

Designing High Performance Corporate CultureGrant Regan

This interactive session will give the participants hands-on experience on how to design a high performance corporate culture.

15.00 Break




Duality Solution in PLS Satisfaction SurveysJohn Vestergaard Olesen, Jacob Kjær Eskildsen

Enhancing Prioritisation of Technical Attributes in Quality Function DeploymentZafar Iqbal, Nigel Grigg, Nicky Campbell-Allen

Exploring Performance Measurement Systems in a Service ContextJuhani Ukko, Sanna Pekkola, Oona Takala, Hannu Rantanen

Managing Organizational “fit” for Successful Service AlliancesBianca Keers, Paul Van Fenema, Henk Zijm

Chair: Rickard Garvare

Ultra-organizational Co-opetition Dynamics: Designing micro-foundations of organizational performanceAudrey Depeige, Stavros Sindakis, Konstantinos Biginas

Transfer of performance information as a driver of network performanceHarri Laihonen, Sanna Pekkola

Managing Inter-Organizational Networks for Customer Value: Constructing Networks in the Experience EconomyJean-Paul Peronard

The benefits of taking a radical approach to continuous innovationJacob Brix, Lois S. Peters

Chair: Fodil Fadli

Self-Efficacy and Vertical Trust as Predictors of Distributed Leadership in Danish Helath Care ContextAjay K. Jain, Hans Jeppe Jeppesen, Thomas Jønsson

The service of performance measurement of public serviceChristian Lystbaek

Dynamic system crisis’s detecting using big data flowSvetlana Maltseva, Andrey Dmitriev

Developing A Business Performance Manage-ment Model For Paltel Group - PalestineAhmad Maharma, Yahya Saleh


08.00 Coffee, Tea & Rolls (William Scharff L3)

08.30 Keynote Presentation (Merete Barker L2)next generation Performance management & measurement: the Big data revolutionProfessor Andy Neely, Cambridge University, Director, Cambridge Service Alliance




Variations in the Circumplex Model of Affect Across ContextsDan Mønster, Dorthe Døjbak Håkonsson, Jacob Eskildsen, Børge Obel, Richard Burton, Linda Argote

Beyond Performance Measurement: Contribu-tion MeasurementFarhad Shafti

Uncertainty assessment of performance indi-catorsMarcello Cavallare, Sergio Sousa, Eusébio Nunes

Designing the approach for assessment the im-plemented Performance Management SystemsTarmo Kadak

Chair: Raine Isaksson

What about municipal strategic management and performance measurementKrister Bredmar

Increasing flexibility and performance orienta-tion with Relative Performance ContractingFranz Wirnsperger

Influence of Culture and management systems on PMSFateha Shaheen, Sai Nudurupati, David Petty

Extended enterprise performance manage-ment: a value co-creation perspectiveWilma (M.L.) Bobbink, Andreas Hartmann

Chair: Rick Edgeman

Evidence for the Performance Prism in Higher EducationStacy Smulowitz

Review of Factors Affecting Performance Mea-surement System ImplementationHeather Keathley, Eileen Van Aken, Geert Letens

Chronology of the Organizational Performance Measurement ResearchJulio Carneiro da Cunha, Flávio Hourneaux Jr., Hamilton Corrêa

Performance Measurement Systems and Orga-nisational Performance: literature reviewMagdalena Partac, Lester Lloyd-Reason, Francis Greene

10.45 Break



Chair: James Grant Regan

Future of Performance Measurement and Ma-nagement: an Empirical EvidenceSai Nudurupati, Patrizia Garengo, Umit Bititci, Alberto Sardi

Strategic decisions creation-implementation process: An empirical studySamer Abdulhadi, Andrey Pavlov

The Role of Performance-Driven Behaviour in the High Performance OrganisationAndré A. de Waal, Béatrice I. J. M. van der Heij-den

Chair: Hans Doevendans

Using guest feedback for managing the perfor-mance in a hotelJoachim Sandt, Christoph Hoffmann

Research paper: A English handbell ensemble resonate you more by strategic consulting - how/why to decode ”Kiriku Operating System”Yasunori Mori, Taiko Ohtsubo, Eri Koyama, Reina Endo, Daisuke Fukuhara, Takako Kojima

Lean Lifelong Learning – Case SwedenRaine Isaksson, Rickard Garvare, Mikael John-son, Christer Kuttainen, Jörg Pareis

Chair: Stacy Smulowitz

Developing a neuropsychological measurement instrument to capture workplace-learningYvonne Lagrosen, Fred Travis

Relationship between Trust, Distributed Lea-dership and Job Performance in Health Care Context: Exploring the mediating role of Job SatisfactionAjay K. Jain, Franziska Guenzel-Jensen

Performance management practices and el-derly careJannis Angelis, Henrik Jordahl

12.10 Closing Remarks and Farewell (Merete Barker L2)


Parallel SeSSionS & conference endFrIday 27 JUne


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Corporater (platinum level)Corporater provides business users with easy to use software that drives strategy execution and delivers organizational per-formance. Corporater is changing the way people view corpo-rate performance management software solutions. By placing strategy at the center of corporate performance management, Corporater supports alignment of all your business practices. This enables a holistic approach to strategic execution by harmoni-zing performance disciplines, such as operations, budgeting, risk management, quality, etc.

gSe research and greenleaf PublishingTogether GSE Research and Greenleaf Publishing gather and disseminate research and best practice in the fields of Gover-nance, Sustainability, CSR, and Environmental Management via our Sustainable Organization Library (SOL) and Greenleaf Online Library (GOL) collections, and our printed books and eBooks. We support environmentally sound, socially just, ethical, and sustainable growth.

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emerald group PublishingEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of over 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.

SPonSorS


aarhus UniversityAarhus University has established itself as a leading European research university. Its research activities cover all academic fields and address basic, applied and strategic research as well as the research-based consultancy provided to public authorities and private businesses. Research at Aarhus University involves researchers cutting across the university, and is organised in the departments under the four faculties, as well as in basic research centres and interdisciplinary research centres. In addition, Aarhus University researchers collaborate with external partners such as government organisations, private enterprises, NGOs and Aarhus University’s wide range of international partner universities.

Cambridge UniversityWith more than 18,000 students from all walks of life and all corners of the world, nearly 9,000 staff, 31 Colleges and 150 Departments, Faculties, Schools and other institutions, no two days are ever the same at the University of Cambridge. At the heart of this confederation of Departments, Schools, Faculties and Colleges is a central administration team. It is small because the Colleges are self-governing and teaching staff carry out much of the daily administration at Cambridge.

Performance management associationThe Performance Management Association is a global network for those interested in the theory and practice of performance mea-surement and management. It is essentially a voluntary network which has a multidisciplinary constituency covering accounting, economics, engineering, finance, HR, IT, logistics, marketing, operations, purchasing, sales, strategy etc. Its development and continued growth is overseen by a board of leading academics in the fields of performance measurement and management. The ability to share knowledge and pool resources is fundamental, enabling members to keep up to date in a field that is developing and moving at a rapid rate.

CfLCfL is a community for leaders and HR Professionals wanting to work with development based on best practice. At its heart, CfL is a strong professional community of management specialists covering a wide range of leadership disciplines. CfL has about 100 employees, who help more than 1,000 Danish public and private enterprises to learn from each other via CfL. CfL is an independent organisation, its mission being to strengthen the competitiveness of these enterprises through strong leadership.

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AARHUS UNIVERSITY AU


AarhaarHUS aS location

Aarhus is a dynamic and compact city with a city population of approximately 315,000 and 1.2 million in greater Aarhus. Aarhus is a business hub, a cultural center, and an exceptional holiday destination for families.

Arguably the oldest permanent settlement in Denmark, Aarhus is home to such attractions as ARoS, a renowned art museum; Den Gamle By, an open air museum set in the era of Hans Christian Andersen; and the Moesgaard Musuem – a Viking-era themed museum that is home to perhaps the world’s most famous bog man, the Grauballe Man.

At the same time, Aarhus is Denmark’s youngest city, being home to more than 40,000 university students. Families will find long stretches of publicly accessible Baltic coastline, Tivoli Friheden amusement park and gardens, and Marselisborg Palace – the summer home of Denmark’s Queen Margrethe II, who attended both Aarhus University and the University of Cambridge.

Numerous other attractions uncluding Legoland are in or near Aarhus. Participants may select from airports located in Aarhus, Billund, Copenhagen, or Aalborg, all of which have convenient connections into Aarhus Centrum by rail or bus.

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usasaarhus UniversityAarhus University was established in 1928 as a small private ini-tiative. It has since grown to become a leading public research university with international reach covering the entire research spectrum. The university offers unique opportunities to conduct research in an environment that promotes creativity and auto-nomy, and where interdisciplinary collaboration is a natural part of all research activities.

The buildings and the University ParkThe buildings of The University of Aarhus are located within and fringing the University Park, which has expanded somewhat over the years. The first building to be finished in 1933 stands on a projecting promontory on the eastern edge of the natural hol-low, and today houses a number of the Social Science subjects.

With only slight modifications, the architectural style in the Univer-sity Park has been sustained since the time when the architects Kay Fisker, C F Møller and Povl Stegmann won the architecture competition launched in 1931. Since 1939 C F Møller’s has been re-sponsible for building projects. The harmonious balance between the undulating park and the homogeneous style of building crea-tes a beautiful campus that has achieved international renown.

The characteristic yellow-brick buildings in the University Park have a total floor area of 246,000 square metres. In addition to this, the university occupies a number of buildings outside of the park with a further floor area of 59,000 square metres.

A new building housing five lecture theatres was opened in 2001. The walls and ceilings inside the building feature a major painting by the artist Per Kirkeby.

aarhus City HallThe conference opening reception will be held at Aarhus City Hall. Aarhus City Hall was inaugurated 2 June 1941, and it was drawn by architects Arne Jacobsen and Erik Møller. The decision to build a city hall was taken during a city hall meeting in 1937. As one of just a few Danish city halls it was marked for preservation in March 1994 because of its unique architecture.

On the first proposal the plans did not include a tower but due to massive public pressure it was later added to the drawings. In January 2006 the city hall was included in the Danish Culture Kanon under architecture.

aroSThe conference dinner will be held at ARoS. ARoS is a 5 star museum and is the main art museum in Aarhus and one of the largest museums in Northern Europe. On the roof of ARoS you can also visit Your rainbow panorama from here you can move around in a 150 metre long, circular panoramic path with 360º views of the surrounding city.

In the downstairs area you can enjoy the major special exhibitions, with the ’The 9 Spaces’ presenting international art installations. On the upper floors house the museum’s own collections of art from the 19th century up to the present day.

The sculpture ”Boy” by the australian artist Ron Mueck, is the symbol of ARoS Aarhus Museum of Art. The five metres tall and 500 kg heavy impressive Boy is crouching in the northern end of the foyer of special exhibitions.

tion


aAbdulhadi, Samer (Cranfield University)Abdullah, Nur Anisah (International Islamic University Malaysia)Ahi, Payman (Ryerson University)Angelis, Jannis (Royal Institute of Technology)Argote, Linda (Carnegie Mellon University)Atzberger, Alex (SAP)Aubrey, Charles (Asia Pacific Quality Organization)

BBardecki, Michal (Ryerson University)Bauer, Stefan (WU Vienna University of Economics and Business, Institute for Information Management and Control)Biginas, Konstantinos (Walden University)Bititci, Umit (Herriot Watt University)Blahova, Michaela (Tomas Bata University in Zlin)Bobbink, Wilma (M.L.) (University of Twente)Bøe-Lillegraven, Tor (Copenhagen Business School)Bourne, Mike (Cranfield University)Bragg, Christopher (2GC Limited)Bredmar, Krister (University of Gothenburg, School of Business, Economics and Law)Brix, Jacob (Aarhus University)Burton, Richard (Duke University)

cCampbell-Allen, Nicky (Massey University)Carneiro da Cunha, Julio (Nove de Julho University)Cavallare, Marcello (UMINHO)Corrêa, Hamilton (University of São Paulo)

dde Waal, André A. (Maastricht School of Management)Depeige, Audrey (Bangkok University)Dmitriev, Andrey (National Research University Higher School of Economics, Faculty of Business Informatics)Doevendans, Johan Theodoor (Massey University)Døjbak Håkonsson, Dorthe (Aarhus University)

eEdgeman, Rick (Aarhus University)Endo, Reina (Hakuhodo inc.)Erisman, Al (Seattle Pacific University)Eskildsen, Jacob (Aarhus University)Eskildsen, Jacob Kjær (ICOA AU Herning)

fFausing, Maj Schøler (Centre for Leadership)Finster, Mark (Wisconsin School of Business)Frederiksen, Anders (Aarhus University)Friis, Ole (Aarhus University)Fukuhara, Daisuke (Hakuhodo inc.)

gGabel, Ole Dahl (Danish Broadcasting Corporation)Gabriel, Marcelo (Nove de Julho University (UNINOVE))Gallardo-Vázquez, Dolores (Extremadura University)Garengo, Patrizia (Department of Industrial Engineering, Univer-sity of Padua)Garvare, Rickard (Luleå University of Technology)Goodyer, Jane (Massey University)Greene, Francis (Birmingham University)Grewatsch, Sylvia (Aarhus University)Grigg, Nigel (Massey University)Grigg, Nigel P. (Massey University)Guenzel-Jensen, Franziska (Aarhus University)

HHaghirian, Parissa (Sophia University)Hall, Mary Jo (Gambrough Group, DeVry University, and Association for Talent Development)Hansell, Cathy (Breakthrough Results, LLC)Hartmann, Andreas (University of Twente)Hertz, Harry (National Institute of Standards and Technology)Hoffmann, Christoph (Edge Hotel School - University of Essex)Holmgren, Jens (Aarhus University)Homolka, Lubor (Tomas Bata University in Zlin)Hourneaux Junior, Flavio (Nove de Julho University (UNINOVE))Huber, George (University of Texas)

iIqbal, Zafar (Massey University)Isaksson, Raine (Uppsala University)

aUtHor indexa-I


JJääskeläinen, Aki (Tampere University of Technology)Jain, Ajay K. (Department of Human Behavior and Organization Development, Management Development Institute)Jeppesen, Hans Jeppe (Department of Human Behavior and Organization Development, Management Development Institute)Johnson, Mikael (Karlstad University)Jønsson, Thomas (Department of Human Behavior and Organi-zation Development, Management Development Institute)Jordahl, Henrik (Research Institute of Industrial Economics)Jwijati, Ihssan (Herriot Watt University)

KKadak, Tarmo (Tallinn University of Technology)Keathley, Heather (Virginia Polytechnic Institute and State Uni-versity)Keers, Bianca (NLDA)Kjærgaard, Thomas (ICOA)Kleindienst, Ingo (Aarhus University)Knapkova, Adriana (Tomas Bata University in Zlin)Kojima, Takako (Kiriku Handbell Ensemble)Koyama, Eri (Kiriku Handbell Ensemble)Kozlowski, Anika (Ryerson University)Krumay, Barbara (WU Vienna University of Economics and Busi-ness, Institute for Information Management and Control)Kuttainen, Christer (NLL County Council)

lLaBrie, Ryan (Seattle Pacific University)Lagrosen, Yvonne (University West)Laihonen, Harri (Tampere University of Technology)Larsson, Carina (Industrial organisation and production Högskolan i Jönköping / School of Engineering Science Högskolan i Skövde)Lawrie, Gavin (2GC Limited)Letens, Geert (Royal Military Academy)Lloyd-Reason, Lester (Anglia Ruskin University)Lystbaek, Christian (Aarhus University)

mMaharma, Ahmad (An-Najah National University)Maltseva, Svetlana (National Research University Higher School of Economics, Faculty of Business Informatics)Margiol, Sebastian (WU Vienna University of Economics and Business, Institute for Information Management and Control)Melo, Ana I. (University of Aveiro – ESTGA)Møllekær, Anders (Aarhus University,Health,Department of Clinical Medicine, Research Center for Emergency Medicine,)Mønster, Dan (Aarhus University)Mori, Yasunori (Hakuhodo inc.)

nNeely, Andy (Cambridge Service Alliance)Nudurupati, Sai (Manchester Metropolitan University)Nunes, Eusébio (UMINHO)Nüssler, Christina (Centre for Leadership)

oObel, Børge (Aarhus University)Ohtsubo, Taiko (Kiriku Handbell Ensemble)Olesen, John Vestergaard (ICOA AU Herning)

PPalka, Premysl (Tomas Bata University in Zlin)Pareis, Jörg (Karlstad University)Partac, Magdalena (Anglia Ruskin University)Pavelkova, Drahomira (Tomas Bata University in Zlin)Pavlov, Andrey (Cranfield University)Pekkola, Sanna (Lappeenranta University of Technology)Peronard, Jean-Paul (Aarhus University)Peters, Lois S. (Rensselaer Polytechnic Institute)Petty, David (Manchester Metropolitan University)Pratt, Gillian (Cranfield University)

rRadnor, Zoe (Loughborough University – School of Business and Economics)Rantala, Tero (Lappeenranta University of Technology, Lahti School of Innovation)Rantanen, Hannu (Lappeenranta University of Technology)Regan, James Grant (QaBe Developments)Roitto, Juho-Matias (Tampere University of Technology)Rompho, Nopadol (Thammasat University)

aUtHor indexJ-r


SSäfsten, Kristina (Industrial organisation and production Högskolan i Jönköping)Saleh, Yahya (An-Najah National University)Sandt, Joachim (THM Business School - Technische Hochschule Mittelhessen)Sardi, Alberto (Department of Industrial Engineering, University of Padua)Sarrico, Cláudia S. (Universidade de Lisboa – Lisboa School of Economics and Management)Saunila, Minna (Lappeenranta University of Technology, Lahti School of Innovation)Searcy, Cory (Ryerson University)Shafti, Farhad (University of Strathclyde)Shaheen, Fateha (Manchester Metropolitan University)Sindakis, Stavros (Bangkok University)Smulowitz, Stacy (The University of Scranton)Sousa, Sergio (UMINHO)Steinke, Gerhard (Seattle Pacific University)Syberfeldt, Anna (School of Engineering Science Högskolan i Skövde)

tTakala, Oona (Lappeenranta University of Technology)Tambo, Torben (Aarhus University)Travis, Fred (Center for Brain, Consciousness and Cognition, Ma-harishi University of Management)

UUkko, Juhani (Lappeenranta University of Technology)Van Aken, Eileen (Virginia Polytechnic Institute and State University)van der Heijden, Béatrice I. J. M. (Radboud University Nijmegen)Van Fenema, Paul (NLDA)Varlet, Guillaume (2GC Limited)

WWatson, Gregory H. (Oklahoma State University)Williams, Joseph (Seattle Pacific University)Wirnsperger, Franz (University of St. Gallen)Youngbantao, Unchan (Thammasat University)

ZZijm, Henk (NLDA)

aUtHor indexS-Z


Conference chairs

Professor Andy Neely, University of CambridgeProfessor Rick Edgeman, ICOA, Aarhus UniversityProfessor Jacob Eskildsen, ICOA, Aarhus University

International programme committeeDr. Charles Aubrey, Chairman – Asia Pacific Quality Organization & International Academy of Quality Board Member, Vice President Emeritus of Performance Excellence – AndersonBrecon (USA)Professor Mike Bourne – Cranfield School of Management (United Kingdom)Professor Elias Carayannis – George Washington University (USA)Professor Eileen Drew – Trinity College Dublin (Ireland)Professor A. Blanton Godfrey – Dean, College of Textiles, North Ca-rolina State University and former CEO of the Juran Institute (USA)Professor T.N. Goh – National University of Singapore & 2012 Winner of the ASQ Grant Award (Singapore)Professor Douglas Hensler, Provost – Naval Postgraduate School (USA)Dr. Harry Hertz – Director, US Malcolm Baldrige National Quality Award Program (USA)Emeritus Professor Kai Kristensen – Aarhus University & Chairman of the Board of Ennova (Denmark)Professor Robin Mann – Massey University, Head of Centre for Organisational Excellence Research (COER) and Director of BPIR.com Ltd. (New Zealand)Professor Hiroshi Osada – Professor Emeritus, Tokyo Institute of Technology & 2009 Winner of Deming Prize for Individuals (Japan)Mr. John Peters – CEO of GSE Research & Past CEO of Emerald Publishing (United Kingdom)Dr. Greg Watson – Past President of the American Society for Quality, Past Chairman of the International Academy of Quality, Chairman at Business Excellence Solutions, Ltd. (Finland)Dr. Joseph Williams – Dean, School of Business & Economics, Seattle Pacific University (USA)

Conference planning and support team

marianne SejthenAdministratorPhone: (+45) 8716 5492Mobile: (+45) 5124 [email protected]

morten Bygvraa rasmussenResearch AssistantPhone: (+45) 8716 5076Mobile: (+45) 4083 [email protected]

Pernille KallehaveAdministrative ManagerMobile: (+45) 2160 [email protected]

Karin Sø[email protected]

conference cHairS,international Programme committee

& ConFerenCe PLannIng and SUPPorT Team

aarhus UniversityBusiness and Social SciencesICoaFuglesangs Allé 208210 Aarhus V

Marianne SejthenTel.: (+45) 8716 5492E-mail: [email protected]

conference

pma2014

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AU UNIVERSITY AARHUS oprog rma ramm oe...4 Pma 2014 conference Programme and general information...

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