JULY/AUGUST 1989

ARV

SCRTD 1989 .F3 A4 v.2 c.2

ATTITUDES AND AWARENESS

REGARDING

THE PROBLEMS OF GRAFFITI AND VANDALISM

AS THEY PERTAIN TO THE R.T.D.

CONDUCTED AMONG

R.T.D. BUS RIDERS

GRAPHIC PRESENTATICN

PREPARED EM

SCUTHERN CALIFORNIA RAPID TRANSIT DISTRICT

A FACTS CONSOLIDATED STUDY

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FACTS CON S ATE LI

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LIKES/ADVANTAGES OF RIDING RTD 3624 INTERVIEWS

TAKES ME WHERE I NEED OR WANT TO 00/

GOES EVERYWHERE

DON'T OWN CAR/ ONLY TRANSPORTATION

I HAVE

INEXPENSIVE/CHEAPER THAN DRIVING OR

KEEPING A CAR

DON'T LIKE TO/ OR CANNOT DRIVE

O.K./GOOD SERVICE (NON SPECIFIC)

BUSES ARE USUALLY ON TIME

NO PARKING PROBLEMS/HASSLES

DRIVERS ARE NICE/ COURTEOUS/HELPFUL

AVOIDS TRAFFIC

CAN RELAX/ READ, ETC

NOTHING LIKED/ NO ADVANTAGES

DON'T KNOW

26.0%

FACTS CONSOLIDAT 2

DISLIKES ABOUT RTD, THE BUSES/DRIVERS/SERVICE

NET REFERENCES REGARDING SERVICE

NET REFERENCES TO NEGATIVES REGARDING DRIVERS

DRIVER ARE RUDE/UNCOOPERATIVE

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OTHER NEGATIVE REGARDING DRIVERS

NEGATIVE REGARDING ' "UNDESIRABLE PASSENGERS"

ROWDY PASSENGERS IGNORED BY DRIVER

BUSES RUN TOO INFREQUENTLY

OTHER NEGATIVE REGARDING SCHEDULE

FACTS CONSCOLIIDATFO

Riders are reed a series of statements about RTD and riding the buses. and they are asked to tell the

extent to which they agree or disagree with each statement. The responses are assigned weights in the

computer as follows:

AGREE STRONGLY - 4

AGREE SOMEWHAT .. 3

DISAGREE SOMEWHAT - 2

DISAGREE STRONGLY - 1

This type of weighting provides a score that Deems a common denominator which can be used to

evaluate and compare each statement. A score of 4.00 would seen that everyone strongly agrees with

that statement. Any score below 3.00 would indicate at least some disagreement. and 1.00 would mean

that everyone strongly disagrees with that statement. The following table will recap the response:

ITebles 4 -

F C T S t. O 13 S O L. 1 KO AL F

RTD DRIVERS ARE USUALLY COURTEOUS

AND POLITE

I AM USUALLY ABLE TO REACH RTD

BY TELEPHONE

RTD DRIVERS ARE USUALLY WELL GROOMED,

NEAT AND CLEAN

WHEN f CONTACT RTO, I'M ABLE TO GET QUESTIONS OR

COMPLAINTS TAKEN CARE OF

I'M ABLE TO FIND THE INFORMATION I NEED ABOUT

SCHEDULES IN MD TIMETABLES

-r RTD IS GOOD ABOUT

KEEPING ME IMFORMED OF SCHEDULE CHANGES

3.52 iiiii*fifYiliNg

. ■1

THE INSIDE CONDITION ' AND APPEARANCE OF ATb BUSES 2.18

IS ACCEPTABLE TO ME

LEVEL OF AGREE/DISAGREE WITH STATEMENTS. [RATING) 4.00 ="STRONGLY AGREE" AND 1.00 ="STRONGLY DISAGREE"

I FEEL SAFE WHEN I RIDE RID BUSES

RTO BUSES ARE USUALLY PROMPT AND ON TIME

RTD BUSES RUN OFTEN ENOUGHT TO SUIT MY NEEDS

I CAN GET TO AND FROM THE PLACES I NEED TO GO

BY RIDING RTD BUSES

THE OUTSIDE CONDITION AND APPEARANCE OF MD BUSES

fS ACCEPTABLE TO ME

ACTS CONSOLIVATIFID

LEVEL OF AGREEMENT WITH STATEMENTS REGARDING VANDALISM AND GRAFFITI

[RATING] 4.00 = "STRONGLY AGREE" AND 1.00 = "STRONGLY DISAGREE"

I FEEL THAT RTD IS DOING ALL IT CAN

TO CLEAN AND REPAIR THE GRAFFITI AND VANDALISM

IT IS IMPfalgANT TO ME THAT GRAFFITI AND

VANDALISM IN AND ON RTD BUSES

BE CLEANED AND REPAIRED

I FEEL THAT RTD IS DOING ALL IT CAN

TO STOP OR PREVENT GRAFFITI AND VANDALISM

FACTS COPUSIDI-110

AWARENESS OF MONIES SPENT BY RTD FOR PROBLEMS CAUSED BY GRAFFITI AND VANDALISM

FACTS COMISOLIOATF

THOUGHT THEY WERE

SPENDING MORE

THOUGHT THEY WERE

SPENDING THIS MUCH

THOUGHT THEY WERE

SPENDING LESS

OION'T KNOW THEY

HAD THIS PROGRAM

0.4"1.

DON'T

KNOW

, .o•;.

,4.3·/.

11.1"1.

13. 0~

22.3"/.

[1l $8.5 MILUON ON CLEAN-UP & REPAJR

liD $350,000 ON TRANSIT POLICE

36.4%

49.4%

LEVEL OF APPROVAL REGARDING FUNDS USED FOR CLEAN-UP, REPAIR & TRANSIT POLICE ACTIVITIES

FACTS CONSOLI n ATE

MORE SHOULD

BE SPENT

THIS IS ENOUGH

LESS SHOULD

BE SPENT

APPROVAL RATING = 3.35

39.9%

1 87.6%

11.9%

TAKING AWAY STUDENT 10 FROM REPEAT OFFENDERS 12.0%

0 APPROVING

in DISAPPROVING

cm APPROVAL RATING

82.9%

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111111111111111111M1.78

74.7%

1.84 1111111111011111111

27.3%

72.2%

11111111111111111111 27.41%

71.9.1.

16.8%

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1.135

1.59

124.3%

APPROVING/DISAPPROVING LEVEL REGARDING WAYS OF DEALING WITH VANDALISM & GRAFFITI

TAKING AWAY STUDENT PASSES FROM JUVENILES

CAUGHT VANDALIZING

11111111111111111111111111iiiiiiiiiii1111111111111111111111111111111 3.59

87.5%

11011111111111011111111010001101111 3.57

REDUCING SERVICE TO FUND CLEAN-UP

BYPASSING STOPS WHERE VANDALISM IS TAKING PLACE

IMMEDIATE REMOVAL OF VANDALIZED BUS

FROM SERVICE

ELIMINATION OF BUS STOPS,

BUS LINES, OR DISCONTINUED SERVICE

FACTS CONSOLID

si

Yrft

. •:' •

?leoff5q1eif

ege

51.8%

54.7%

4.3%

NO, THIS IS TOO STRICT

4.5%

gat

NO, THIS IS NOT SUITABLE

• TAKING STUDENT PASSES FROM VANDALS

• REVOKING STUDENT ID OF REPEAT OFFENDERS

APPROPRIATENESS OF SPECIFIC ACTIONS

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29.4%

31.4%

YES, THIS IS SUITABLE

NO, THIS IS NOT STRICT ENOUGH

10.4%

11.3%

1.2%

DON'T KNOW

1.0%

FACTS CONSOLII

•

10

LOCAL CITIES SHOULD BE REGUIREO TO PAY

FOR COST OF REPAIRING VANDALISM

THAT OCCURS IN THAT CITY

THERE SHOULD BE A TAX ON SPRAY PAINT

WITH MONEY TO BE USED FOR

REPAIR OF VANDALISM

ADDITIONAL POLICE PROTECTION OF TRANSIT SERVICES SHOULD BE PROVIDED

BY COUNTY & LOCAL CITIES

Q APPROVING

E3 DISAPPROVING

APPROVAL RATING

LEVEL OF APPROVAL/DISAPPROVAL REGARDING SPECIFIC SUGGESTIONS TO HELP

WITH COSTS OF DEALING WITH VANDALISM & GRAFFITI

FACTS COAiS01.11DATIEID

7.9% SPEND MORE ON POLICE-LESS ON CLEAN-UP

5.7% MORE UNDERCOVER POLICE ON BOARD

3.97. MORE TRANSIT POLICE

2.8%

2.67.

CLASSES/LECTURES IN SCHOOLS TO TEACH COST OF VANDALISM

MORE TRANSIT POLICE ON BOARD DURING

STUDENT RUSH

MAKE POLICE ON BOARD VISIBLE/CONSPICUOUS N. 7.6%

:111111.P. MORE POLICE PROTECTION

AT BUS STOPS 3.27.

SUGGESTIONS/IDEAS ABOUT HOW TO DEAL WITH VANDALISM AND GRAFFITI

NET - SUGGESTIONS THAT INVOLVE MORE

LAW ENFORCEMENT/FUNDING/ VISIBLE ENFORCEMENT ON BUSES

..

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26.8%

WWI

CT% COMISCOL.10.11Tt

6.47.

5.6%

JAIL VANDALS

PROSECUTE VANDALS

VANDALS PAY DAMAGES

VANDALS I PAY FINES

ARREST VANDALS

PARENTS PAY FOR DAMAGES

6.7%

9.57.

8.4%

7.7%

SUGGESTIONS/IDEAS ABOUT HOW TO DEAL WITH VANDALISM AND GRAFFITI

NET - SUGGESTIONS THAT PUT BURDEN OF PUNISHMENT/ RETRIBUTION ON VANDAL 1

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61.6%

Ag-4- VANDALS SHOULD

CLEAN/REPAIR 14.1%

VANDALS/REPEAT OFFENDERS SHOULD BE

BANNED FROM BUSES

SENTENCE VANDALS TO akr COMMUNITY SERVICE 'F...

.44!

VANDALS SHOULD BE PUNISHED

2.9%

2.87.

2.0%

ACTS CONSOLIDATED

FACT'S COI% S CILIIIDAT Ili %%I

AGE - MEAN = 39.8 - MEDIAN = 34.8

INCOME - MEAN = $24,000 - MEDIAN = $20,900

DISABLED

PART TIME WORKER/STUDENT

RIDE NEARLY EVERY DAY

RIDE 3 DAYS A WEEK

RIDE 1-2 DAYS A WEEK

RIDE LESS THAN ONCE A WEEK

USE OTHER PUBLIC

USE PRIVATE I TRANSIT '5 0 7

USE COMPANY WITH 0 PUBLIC CONTRACT 3.1%

: • •..,: „ , • ••••

CASH/PASS I 0.5%

CASH/TOKEN 0.2%

PASS/TOKEN 0.2%

USE TRANSFER tif W fIli e:

S.C.R.T r. FACTS CORi SCOLIDATF