Attaining Universal Buy-In for Change through Communication and

Empowerment

Talent Management Alliance HR Business Partner Strategy Conference

October 30, 2014

Robin Schooling, SPHR

@RobinSchooling

“let’s roll out another HR initiative!”

This is your VP of Sales...

effective change demands open communication and collaboration between willing and motivated parties across the business

PERFORMANCE MANAGEMENT PROCESS a tale of a...

identify potential benefits

of change in alignment with business needs

gather the

evidence

CHANGE MANAGEMENT

trust and buy-in...

what we did... •  defined outcomes in

alignment with business needs •  values &

performance •  measurable

business goals •  create EE line-of-

sight •  assembled team

(champions & detractors)

understand motivation factors

the pulse of the

organization

culture

reward system

structure of work

leadership style

clarify (and describe exactly)

what behaviors will need to change

what we did...

•  evaluation of organizational readiness

•  current knowledge •  existing skills

•  evaluation of time and opportunity factors

•  evaluation of motivational factors

communicate for

action

ready the equipment

speak the language of your audience

"On Death and Dying" by Dr Elisabeth Kubler-Ross (1969) Scribner Publishing Group

what we did...

•  developed 3 month pilot program

•  rolled out to organization •  pilot participants

shared their stories

•  pilot participants assisted in crafting of communication

sustain the commitment to change

you’ve set a common direction

now it’s time to provide ongoing support and reinforcement

you’ve provided people with tools

and training

invest in time and resources

managerial behavior change: trusted and empowered

take a disciplined approach to

measurement

what we did...

•  training resources and library

•  managers held accountable

•  ongoing communication to all audiences •  success stories •  reports/metrics

#winning

persuasiveness & influence

let’s connect! Robin Schooling, SPHR

@RobinSchooling HRSchoolhouse.com SilverZebras.com robin@silverzebras.com