AT&T Business Messaging · Individual Plan Included Business Messaging+Text, Picture, Video and IM...
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What is it? AT&T Business Messaging is an end-to-end group notification and messaging solution that works seamlessly with most business notification applications to enable enhanced wireless notification and response features. Benefits of Business Messaging • 24x7 technical support • Designed to allow notifications to large groups • Delivery confirmations and longer messages • Paging protocols for Internet, e-mail and dial-up (SNPP, WCTP, SMTP, TAP) • Compatible with any AT&T device capable of receiving text messages • Pricing plans for most usage scenarios • Business Notification Center website for group notification • Ability to filter out unwanted SMTP messages • Rapid response prompts via SNPP and WCTP • SSL access via WCTP (128-bit encryption) How It Works Business Messaging gives application developers the freedom to use SNPP, WCTP, SMTP or TAP to integrate seamlessly with a wide range of notification applications, or log in to the AT&T Business Notification Center website to build group lists and send messages. Business Messaging is easy to set up and use: 1. Provision the AT&T Business Messaging feature for recipients’ eligible devices. 2. Log into the AT&T Business Notification Center at https://bnc-businessmessaging.att.com or point your application to one of the AT&T Business Messaging addresses listed at www.att.com/businessmessaging. Click on FAQ. 3. When you’re ready to use it, simply type your message, select recipients and send. All notifications sent through the gateway are then processed for actionable delivery – recipients are quickly validated and actionable messages are sent to workers armed with AT&T Business Messaging-enabled mobile devices. AT&T Business Messaging Technical Support Technical support is provided 24x7 to all Business Messaging customers by AT&T’s Advanced Solutions Care (ASC). Additionally, qualifying customers will have access to ASC Helpdesk which provides round-the-clock helpdesk-to-helpdesk technical support for the Business Messaging service. ASC Helpdesk is a specialized technical support group that can handle the complex needs of enterprises and troubleshoot issues with group notification and network connectivity. Businesses that activate 250 or more devices with AT&T Business Messaging are able to take advantage of ASC Helpdesk. AT&T Business Messaging Connectivity solution for wireless remote worker notification and response Brief While Business Messaging can be an effective way to increase worker productivity, it should not be used as the primary or sole method of sending notifications that contain information that is essential to the protection of life or property. Unique productivity features result in actionable messages and a better end-to-end notification solution. To learn more about AT&T Business Messaging Solutions, visit www.att.com/businessmessaging or have us contact you. Share this with your peers
Transcript of AT&T Business Messaging · Individual Plan Included Business Messaging+Text, Picture, Video and IM...
What is it?AT&T Business Messaging is an end-to-end group notification and messaging solution that works seamlessly with most business notification applications to enable enhanced wireless notification and response features.
Benefits of Business Messaging •24x7technicalsupport
•Designedtoallownotificationstolargegroups
•Deliveryconfirmationsandlongermessages
•PagingprotocolsforInternet,e-mailanddial-up (SNPP,WCTP,SMTP,TAP)
•CompatiblewithanyAT&Tdevicecapableofreceivingtextmessages
•Pricingplansformostusagescenarios
•BusinessNotificationCenterwebsiteforgroupnotification
•AbilitytofilteroutunwantedSMTPmessages
•RapidresponsepromptsviaSNPPandWCTP
•SSLaccessviaWCTP(128-bitencryption)
How It WorksBusinessMessaginggivesapplicationdevelopersthefreedomtouseSNPP,WCTP,SMTPorTAPtointegrateseamlesslywithawiderangeofnotificationapplications,orlogintotheAT&TBusinessNotificationCenterwebsitetobuildgrouplistsandsendmessages.
Business Messaging is easy to set up and use: 1.ProvisiontheAT&TBusinessMessagingfeatureforrecipients’
eligibledevices.
2.LogintotheAT&TBusinessNotificationCenterat https://bnc-businessmessaging.att.com or point your application to one of the AT&T Business Messaging addresses listed at www.att.com/businessmessaging.ClickonFAQ.
3.Whenyou’rereadytouseit,simplytypeyourmessage,selectrecipients and send. All notifications sent through the gateway arethenprocessedforactionabledelivery–recipientsarequicklyvalidatedandactionablemessagesaresenttoworkersarmedwithAT&T Business Messaging-enabled mobiledevices.
AT&T Business Messaging Technical SupportTechnicalsupportisprovided24x7toallBusinessMessagingcustomersbyAT&T’sAdvancedSolutionsCare(ASC).Additionally,qualifyingcustomerswillhaveaccesstoASCHelpdeskwhichprovidesround-the-clock helpdesk-to-helpdesk technical support for the BusinessMessagingservice.ASCHelpdeskisaspecializedtechnicalsupportgroupthatcanhandlethecomplexneedsofenterprisesandtroubleshootissueswithgroupnotificationandnetworkconnectivity.Businessesthatactivate250ormoredeviceswithAT&TBusinessMessagingareabletotakeadvantageofASCHelpdesk.
AT&T Business MessagingConnectivity solution for wireless remote worker notification and response
Brief
While Business Messaging can be an effective way to increase worker productivity, it should not be used as the primary or sole method of sending notifications that contain information that is essential to the protection of life or property.
Unique productivity features result in actionable messages and a better end-to-end notification solution.
To learn more about AT&T Business Messaging Solutions,visit www.att.com/businessmessaging or have us contact you.
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Pricing OptionsWhenselectingtherightpricingplanforyourbusiness,youcanchoosefromourIndividualPricingPlansorourBulkPricingPlans.http://www.wireless.att.com/businesscenter/solutions/email-messaging/business-messaging.jsp.
Individual Pricing Plans**The most common way of deploying Business Messaging is by adding anindividualfeaturetoeachAT&Trecipient’saccount.ThisallowstherecipienttoreceivemessagessentviatheBusinessMessaginggateway(usingSNPP,WCTP,SMTPorTAP)ormessagessentviatheAT&TBusinessNotificationCenterwebsite.BasicaccesscanbeaddedatalowcostpermonthandcanbecombinedwithanyAT&Ttextmessagingplan,orthereareseveralmessagingbundlesthatincludeenoughmessagestomeeteachrecipient’sspecificmessagingneeds.
Bulk Pricing Plans**Unliketheindividualpricingoptions,BulkPricingenablescorporatecustomerstopurchasetheirentireBusinessMessagingserviceonasingleaccountratherthanpurchasingtheserviceseparatelyforindividualaccounts.Withlicencesrangingfrom25seatsthroughto2000,BulkPricingplansallowbusinesstopurchaselicensesinbulktouseforprovisioninganyAT&TphonenumberwithBusinessMessaging.Inotherwords,evenifyouremployees/contractorspaytheirownmonthlyphonebill,youcanstillincludetheirphonenumberonyourlistofrecipients.AnadministrativewebsiteisprovidedtomanagetheAT&Tphonenumbers,givingtheadministratorcentralizedcontrolandtheflexibilitytoaddandremoveAT&Tphonenumbersfromthelistofrecipientstokeepupwithachangingworkenvironment.
AT&T Business Messaging ______________________________________________________________________________________________________________________ 2
AT&T Text Messaging Network
Firewall
EnterpriseApplications
BusinessMessagingApplication
NetworkYour IT Environment Devices
BusinessMessagingGateway End-User Text
Messaging Devices
Network Configuration
Connect viaInternet, or
dial-up*
Two-Way Business Communication
Individual Pricing Plans**
Individual Plan Included Business Messaging+Text, Picture, Video and IM Message
Included Mobile to Any Mobile Calling Additional Messages
Business Messaging Basic Each message is rated according to your activetextmessagingplan,ifany.Otherwise,default pay-per-use rates apply
No.Eachcallratesaccordingtotheactivecallingplan,ifany.Otherwise,defaultperminuteratesapply
BusinessMessaging200 200to/fromanyoneintheU.S.* No.Eachcallratesaccordingtotheactivecallingplan,ifany.Otherwise,defaultperminuteratesapply
10centseach
BusinessMessaging1000 1000to/fromanyoneintheU.S.* No.Eachcallratesaccordingtotheactivecallingplan,ifany.Otherwise,defaultperminuteratesapply
5centseach
BusinessMessaging1500 1500to/fromanyoneintheU.S.* No.Eachcallratesaccordingtotheactivecallingplan,ifany.Otherwise,defaultperminuteratesapply
5centseach
Business Messaging Basic Bundle Unlimitedto/fromanyoneintheU.S.* Unlimited N/A
Business Messaging Unlimited Unlimitedto/fromanyoneintheU.S.* No.Eachcallratesaccordingtotheactivecallingplan,ifany.Otherwise,defaultperminuteratesapply
N/A
TheBusinessMessagingBasicandBusinessMessagingBasicBundledonoincludeaccesstotheAT&TBusinessNotificationCenterat https://bnc-businessmessaging.att.com.
To learn more about AT&T Business Messaging Solutions,visit www.att.com/businessmessaging or have us contact you.
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Notes1.Additionalchargesandrestrictionsmayapply.
*Aqualifiedvoiceordataplanisrequired.PricesarebilledmonthlyandarevalidforuseintheU.S.only.MessagescanbeusedforBusinessMessagingoranymobile-to-mobiletext,picture,videoandInstantMessaging(IM)messages.ChargesforinternationalmessagessentfromtheU.S.are$0.25forTextMessagesand$0.50forPicture/VideoMessages.Chargesforusagewhileroaminginternationally:$0.50foreachtextmessagesent,$1.30foreachpicture/videomessagesent,and$0.0195foreachkilobyteused.Standardratesapply to all incoming messages. Additional charges for premium messagesandcontentapply.ForfulldetailsonMessaging&DataBundles,gotoatt.com/MediaTerms.Pay-Per-UseCharges:Text/InstantMessaging$0.20permessage;Picture/VideoMessages$0.30permessage. Additional subscription and download charges may apply.
**Aqualifiedvoiceordataplanisrequired.SiteLicensingisavailabletocompanieswithavalid,eligiblebusinessagreementandaminimumof100CorporateResponsibilityUsers(“CRUs”)withinasingleFoundationAccount(“FAN”).PricesarebilledmonthlyandarevalidforuseintheU.S.only.ChargesforinternationalmessagessentfromtheU.S.are$0.25forTextMessagesand$0.50forPicture/VideoMessages.Chargesforusagewhileroaminginternationally:$0.50foreachtextmessagesent,$1.30foreachpicture/videomessagesent,and$0.0195foreachkilobyteused.Standardratesapplytoallincomingmessages. Additional charges for premium messages and content apply.ForfulldetailsonMessaging&DataBundles,gotoatt.com/MediaTerms.Pay-Per-UseCharges:Text/InstantMessaging$0.20permessage;Picture/VideoMessages$0.30permessage;WebNetBrowsing$0.01perKB.Additionalsubscriptionanddownloadchargesmay apply.
Important InformationReceiving Messages: AT&TBusinessMessagingfeature(“Feature”)withmessagingadd-onrequiresvalid,eligibleagreement,compatibledeviceandqualifiedAT&Tvoiceordataplan.Termsofservicemayvarybasedonselecteddevicesandserviceplans.Featurenotavailableonalldevices,onallrateplansoravailableforpurchaseoruseinallareas.FeatureincludesaccesstotheAT&TBusinessMessagingGateway(“Gateway”)andtransmission(mobileoriginatedandmobileterminated)ofsupported-protocolmessagesbetweentheGatewayandyourdevice(“Messages”).Allothertextmessagingsentfromorreceivedonyourdevice(mobileoriginatedandmobileterminated)aresubjecttotheratesandtermsofyourapplicabletextmessagingfeature/plan. Anyone who has your AT&T Business Messaging address/phone number can send you Messages through the Gateway. As partoftheactivationprocess,yourwirelessnumberwillbesharedwiththirdpartiesthatAT&TusestoprovidethisFeature.ToreceiveMessagesviatheFeature,youmustfirstprovisionandenabletheFeatureonyourdevice.IfyouwanttoreceiveMessagesfromyourcompany,youmustprovideyourAT&Tpagingaddress/phonenumbertoyourcompany.Featureissubjecttoyourserviceagreement,thetermssetforthinthisbrochure,andtheapplicablevoice,dataand/ortextmessagingplanbrochuresandcoveragemaps.
Sending Messages:TosendMessagesthroughtheGateway,sendermusthaveacompatibleapplicationandmustprogramtheAT&TmessagingoperatoraddressprovidedbytheintendedrecipientandtheintendedrecipientmusthavethisFeatureactivated.Additionalhardware,software,subscription,dial-upaccessorInternetaccessfromyourcompatiblePCand/orspecialnetworkconnectionmayberequiredandyouaresolelyresponsibleforarrangingfororobtainingallsuchrequirements.Somesolutionsmayrequirethird-partyproductsand/orservices,whicharesubjecttoanyapplicablethird-partytermsandconditionsandmayrequireseparatepurchasefromand/oragreementwiththethird-partyvendor.Senderissolelyresponsibleforall content sender transmits through the Gateway. Use of the Gateway issubjecttotheapplicabletermsofthisbrochure,includingwithoutlimitationtheAdditionalTermsandConditionssetforthbelow,andtotheAT&TAcceptableUsePolicy,whichcanbefoundatatt.com/AcceptableUsePolicy.SendercannotusetheGatewaytotransmitanycommunicationthatwouldviolateanyfederal,stateorlocallaw,court order or regulation. Sender must cooperate with AT&T and/orgovernmentalauthoritiesininvestigationsallegingaviolationorprohibited use of the Gateway.
Site Licensing, or Bulk Feature Provisioning: SiteLicensingisavailabletocompanieswithavalid,eligiblebusinessagreementandaminimumof100CorporateResponsibilityUsers(“CRUs”)withinasingleFoundationAccount(“FAN”).BulkactivationsoftheFeaturerequireanassociatedsitelicense(“SiteLicense”).AT&TreservestherighttoconvertFANsthatdropbelow100CRUsfromSiteLicensingtoIndividualBusinessMessagingFeature(s)andpricing.CompanymustprovisiontheFeatureonAT&TdevicesviatheAT&Twebsiteandaccountloginprovidedwiththepurchaseconfirmation.CompanyisresponsiblefortestingandverifyingsuchAT&TdevicesareprovisionedwiththeFeatureandfunctioningproperly.IfaFANissuspendedorcancelled,allAT&TFeaturesprovisionedthroughsuchFANwillbedisabled.Companyisresponsibleformanagingandmaintaininggroupdistributionlists.IntheeventthatcompanyreducesthenumberofSiteLicensingseatspurchased,companymustalsosimilarlyreducethenumberofCRUsprovisionedwiththeFeature.IntheeventthatcompanyfailstodeactivatetheapplicablenumberofCRUs(“SurplusCRUs”)andassociatetheavailableseatswiththedesiredCRUs,AT&TreservestherighttoautomaticallydeactivatetheFeatureforSurplusCRUs.Forpurposesoftheforegoing,AT&TwilldeemthelastCRUsactivatedwiththeFeaturetobeSurplusCRUs(i.e.thelastCRUsactivatedwiththeFeaturearethefirstCRUstohavetheFeaturedeactivated).CompanyacknowledgesthatdeactivatedSurplusCRUswillnotbeabletoreceivemessagesviaBusinessMessaging.Ifcompanywantstothereafterreallocatetheavailableseats,itiscompany’sresponsibilitytodosothroughtheAT&TwebsiteoriginallyprovidedtoyourcompanyforFeatureactivation.
AT&T Business Messaging ______________________________________________________________________________________________________________________ 3
To learn more about AT&T Business Messaging Solutions,visit www.att.com/businessmessaging or have us contact you.
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Emergency and Mass Notification – Additional Terms and Conditions:TheGatewayandFeaturearenotintendedtobe, norshouldbe,usedasamethodoftransmittingemergencynotificationsorbroadcastmassnotifications.FirstrespondersshouldnotrelyonthisFeatureforsuchsituations.AT&TmakesnoServiceLevelAgreements(SLAs),guaranteesorwarrantieswithrespectto theperformanceoftheAT&TBusinessMessagingserviceinsuch situations.Insuchsituations,theGatewayandFeaturemaybemoresusceptibletoblocking,outages,delaysandcongestion,andgreaterriskofnon-delivery.
Sending and/or Receiving Messages – Additional Terms and Conditions: Coveragenotavailableinallareas.Availability,timelinessandreliabilityofFeatureandGatewayaresubjecttoradioandothertransmissionlimitations.Deliverytimeisdependentuponthe conditionsprevailingatthetimeofsubmissionandactualdeliveryand/ordeliverywithinaspecificperiodoftimearenotguaranteed.Ifyourdeviceoryourintendedrecipient’sdeviceisturnedoff,thedevice’smemoryisfull,orthedeviceisoutsidetheservicearea,thenetworkwillstoreandre-sendanyMessageforupto72hours.Messagesnotdeliveredafter72hourswillbedeleted.MaximumlengthallowedforallpartsoftheMessage,includingwithoutlimitationtherecipient’sBusinessMessagingaddress/phonenumber,isdependenton the protocol used to send the Message. Supported protocols includeTAP(160characters),SNPP(1,000characters),SMTP(1,000characters)andWCTP(1,000characters).Two-waymessaginganddeliveryreceiptsareavailableviatheSNPP,SMTPandWCTPprotocols.YoumayneedtoobtainaSenderIDtoretrieverepliesanddeliveryreceiptsviaWCTP.Seewww.businessmessaging.comforadditionalinformation.RenderinganddisplayofaMessagethatexceeds160charactersmayvarybydevice.SomedevicesmaydisplayMessageinmultipleparts.AnycharactersoverthemaximumMessagelengthwillbedeleted.AT&TisapassiveconduitintransmittingandstoringMessages and is not responsible for content. AT&T does not guarantee security.IfyouusethisFeatureand/orGatewaytosendorreceiveMessagescontainingcompanyinformation,itisyourresponsibilitytoensureyourusecomplieswithyourcompany’sinternalITandsecurityprocedures.AT&Treservestherighttodenyorterminateservice,withoutnotice,toanypersonthatusesFeatureand/orGatewayinanymannerthatadverselyimpactstheAT&TGateway,networkorservicelevelsand/orthatviolatesanyAT&Tnetworkorsubscriberprotectivemeasures.Furthermore,AT&TreservestherighttodenyorterminateservicewithoutnoticeforanymisuseofFeatureorGateway,includingwithoutlimitation,periodsofexcessiveusagethatAT&T,initssolediscretion,determinesistheresultofprohibiteduse(s).Additionalhardware,software,subscription,InternetaccessfromyourcompatiblePCandorspecialnetworkconnectionmayberequired.Eligibilityrequirements,pricing,featuresandserviceareasaresubjecttochangewithout notice.
Technical Support – Additional Terms and Conditions: Technical supportisprovidedtocertaincustomersofBusinessMessagingbytheAT&TAdvancedSolutionsCare(ASC)Helpdesk,andtheASCHelpdeskprocess outlined herein is intended for informational purposes only. AT&TmaydiscontinueASCHelpdesksupportand/ormodifyASCHelpdeskprocessesatanytimeatitssolediscretion.ASCHelpdeskdoesnotsupportthird-partyapplications,allthird-partyapplicationsarereferredtoapplicablevendors.ForaccesstoASCHelpdesk,yourcompanymusthaveaminimumof250devicesactivatedwiththeBusinessMessagingfeature(aminimumof50devicesinthecaseofqualifiedpublicsafetycustomers),andaTier1helpdesktosupportend users.
Business Notification Center – Additional Terms and Conditions: ForaccesstotheAT&TBusinessNotificationCenterwebsite(“BNC”),customermusthaveaneligibleFeatureprovisionedonacompatibledevice.CustomeragreesthatuseoftheBNCwillbeinaccordancewithAT&T’sAcceptableUsePolicyandwillnotbeusedformarketing,advertising,solicitationand/ormassnotificationpurposes.TheBNCmayonlybeusedtosendmessagestoBusinessMessagingsubscribers.IfanymessagesareattemptedtobesentfromtheBNCtoanyother(non-AT&TBusinessMessaging)wirelessphonenumbers,suchmessageswillnotbedelivered.MessagessentfromtheBNCtoanAT&TBusinessMessagingsubscriber’sdeviceareunlimitedasarerepliessenttotheBNCfromanAT&TBusinessMessagingsubscriber’sdevice.CustomerisresponsibleforensuringaccuratephonenumbersareenteredintotheBNCaddressbookandgroupdistributionlists,andcustomerisresponsibleforremovinganyunwantedphonenumbersfromtheBNCaddressbookandgroupdistributionlists.UseoftheBNCisalsosubjecttothetermsandconditionspresentedduringyourBNCregistrationprocess.
Planned Maintenance Notifications:Notificationemailand/ortextmessagesareavailableforscheduledBusinessMessagingmaintenanceoperationsbyregisteringviaattpsnc.com.Bysubmittingtheapplicablerequest,youacknowledgethatyouaretheauthorizedadministratorfor the specified account. These maintenance notifications are specific to the Business Messaging product and are only for preplanned maintenance windows. The notifications do not apply to standard SMSservices,evenifyouhavepurchasedacombinationrateplanofstandard SMS and Business Messaging.
White Listing Domain Names on SMTP to Filter Unwanted Messages – Additional Terms and Conditions:Customermustregister each domain name with AT&T that will be allowed to send SMTPmessagesviatheGateway(“WhiteListing”).OnceWhiteListingisenabled,unregistereddomainnameswillnotbeallowedtosendmessagesviaSMTPthroughtheGatewaytocustomerdevicesprovisionedwiththeFeature.AT&Tdoesnotguaranteethatallunwantedmessageswillbeblockedfromreachingsuchdevices.UnwantedmessagesmaystillbesentviaotherprotocolssuchasWCTP,SNPP,andTAP,orviaconsumerSMTPgateways.
To learn more about AT&T Business Messaging Solutions,visit www.att.com/businessmessaging or have us contact you.
AT&T Business Messaging ______________________________________________________________________________________________________________________ 4
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Text, Instant and Picture/Video Messaging – Additional Terms and Conditions:Additionalusageandotherrestrictionsapply.Text,InstantandPicture/VideoMessaging(“Messaging”)issubjecttotheMessagingtermsintheapplicabledataorvoiceplanbrochure,whichtermscanalsobeviewedatatt.com/MediaTerms.
Unlimited Mobile-to-Mobile Messaging – Additional Terms and Conditions:Additionalusageandotherrestrictionsapply.IfyouselectaFeaturethatincludesunlimitedMobile-to-MobileMessaging(“M2MMessaging”),M2MMessagingissubjecttotheM2MMessagingtermsintheapplicabledataorvoiceplanbrochure,whichtermscanalsobeviewedatatt.com/MediaTerms.
AT&T Messaging Unlimited with Mobile to Any Mobile Calling Feature – Additional Terms and Conditions: Additional usage and otherrestrictionsapply.IfyouselectaFeaturethatincludesAT&TMessagingUnlimitedwithMobiletoAnyMobileCallingFeature,AT&TMessagingUnlimitedwithMobiletoAnyMobileCallingFeatureissubject to the AT&T Messaging Unlimited with Mobile to Any Mobile CallingFeaturetermsintheapplicabledataorvoiceplanbrochure,whichtermscanalsobeviewedatatt.com/MediaTerms.
For more information contact an AT&T Representative or visit www.att.com/businessmessaging.
AT&T Business Messaging ______________________________________________________________________________________________________________________ 5
04/08/14 AB-1461-04
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To learn more about AT&T Business Messaging Solutions,visit www.att.com/businessmessaging or have us contact you.
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