ATRA Expo Talk 2014 - Future Trends
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Transcript of ATRA Expo Talk 2014 - Future Trends
Future TrendsBy: Scott Johnson
ProfitBoost Software
Future Trends
Why Would You Listen To Me ?
Future Trends
1. 20 years in the shop2. 10 years on the counter3. 12 years in mgmt. software4. 32 years in meeting payroll5. Self employed 38 of 41 year
• Communicate• Negotiate • Terminate • Appreciate
Future TrendsLet’s Get Started & Watch a Short Video Together.
Oh, How Things Have Changed !
Future TrendsWhat Services Did We Just Observe ? 1. New Tires 2. Gas 3. Clean Window4. Refreshments
Future TrendsWhat Was Done Different to Reduce Time from 67 Seconds to 10 Seconds ? 1. Trained &
Practiced2. Specialists3. Measure
Performance4. Replaced, if Can’t
do the Job !
Future TrendsHas Our Core Service or Business ChangedIn the Last 50 Years ?
I Say : NO
So What Has Changed ?
Future Trends Haircut , What ?
1.Relationship2.Reputation /
Service 3.Local Involvement4.Good SERVICE
Future Trends2 New Clientsa. 7 Locations / 10 m / year. 150 GR Referral Accounts NO General Repair. b. 1 Location / 4 m / year Whsle , Retail , Carry Out NO General Repair
Outside Sales And Service !
Future Trends Changes ; 2000 till Now
1. Google 2. Smart
Phone 3. Texting 4. Photos
Future TrendsShop Owner of Tomorrow.
1. Financial Interest2. Efficiency ; Sales & Production3. Marketing
Future Trends67 Seconds /10 Seconds
# 1 . Time , Monitor & Measure , MORE Efficient
Transmission Shop vs General Repair Shop
A.Building Estimates B.Authorizations C.Ordering Parts D.Technician
Efficiency
Future Trends
#1 ; Build Relationships#2 ; Service , Value #3 ; Financial Interest #4 ; Hours, Hours, Hours
Owner & Managers
Future Trends
Thanks for Attending. Be Safe & Successful, Till We See each other Next Year, Blessings.