ATI Hosted V oiceinfo.aticti.com/acton/attachment/14829/f-0216/1/-/-/-/-/ATI Hosted... · ATI...
Transcript of ATI Hosted V oiceinfo.aticti.com/acton/attachment/14829/f-0216/1/-/-/-/-/ATI Hosted... · ATI...
ATI Hosted Voice
ATI Hosted Voice For Your Business
Feature Rich SolutionsBenefit from a feature rich platform including voicemail to email, mobility
feature, auto attendant and music on hold, to name a few!
Affordable CostsBusinesses utilizing hosted solutions never have to worry about
software updates or hardware maintenance. Now you can enjoy the
benefits of up-to-date, feature rich technology while eliminating
the expenses that accompany traditional phone systems.
Increased Flexibility
Optimal for businesses of all sizes, hosted solutions enable smaller
organizations to have the same resources as larger ones. There are no
costly layouts, additional equipment purchases or complicated start up
procedures.
Low Up-front CostsWith no need for expensive on-premise hardware, our systems require
less up-front capital dollars when compared to a traditional phone
system.
Seamless PlatformConnect multiple locations and remote and mobile workers into a single
feature rich platform.
Solution for Remote UsersRegardless of where your users are while working remotely — satellite
locations, their homes, a client’s office, etc. — a hosted solution provides
them access to the same phone system as their coworkers. Remote
workers simply connect a preprogrammed VoIP phone to a broadband/
cable Internet connection. Improving employee productivity, managing
remote employees and reducing travel and office expenses become
more viable.
ATI Hosted VoiceATI Hosted Voice is a fully managed, enterprise-grade phone system
that utilizes the latest cloud-based technology to connect your
business without the high costs of a traditional premises-based phone
system. ATI Hosted Voice provides a broad range of local and hosted
voice features and service options that are designed to help your
business communicate reliably without a large capital investment or
the worry of maintenance fees.
ATI Hosted Voice - Powered By Access One Since 1983 ATI has been Chicagoland’s premier provider of VoIP & network solutions
for business communications. However with the recent influx of the cloud, this altered
landscape has allowed us to utilize our successful & tenured position in the industry
to meet, vet, tour, demo, & learn the strengths & weaknesses of all the major cloud
providers; to provide a consultative approach to clients looking to make the transition.
Many of our customers though wish to maintain ATI’s local dedicated support, while
still reaping the benefits of a georedundant OPEX communications system. Thus, ATI
Hosted Voice was born.
Access One unlike many of the telecom giants that prioritize the bottom line first,
their mission is to offer clients the finest, most reliable business communication
services and cutting-edge networks in the industry. Access One presents customized
solutions to the unique needs of your growing business with a scalable, high-capacity
infrastructure. Their continued network investment enables them to expand their
product portfolio, remain competitively priced, and create highly effective solutions
tailored to your business.
Why Choose ATI Hosted Voice?• On-site white glove installation
• Professional training at your location
• Detailed site survey to ensure a seamless transition
• Continued support from your trusted ATI team
Included FeaturesFeatures
Anonymous Call Rejection
Automatic Callback (AC)
Automatic Recall (AR)
Call Park
Call Hold
Call Transfer
Call Waiting With Caller ID
Calling Name/Number Delivery/Blocking
Speed Calling
Three-Way Calling
Business Group Dialing Plan
Account Codes (Mandatory/Optional)
Call Pickup/Call Pickup Groups
Call Paging Groups
Short Codes
Multi-Line Hunt Groups (MLHG)
AR on Busy/AC on Busy
Busy/Delayed Call Forwarding
Do Not Disturb
Selective Call Forwarding/Rejection
Unconditional Call Forwarding
Voicemail w/ Visual VM Inbox
CommPortal (web portal)
Network Based Contacts Database
Personal Contacts Import/Export
Click-to-Dial
Voicemail-to-Email
VM Greeting Management
Deskphone Management/Customization
Bridged/Shared Line Appearance
Line State Monitoring
Multiple Call Appearance
Sim Ring
Sequential Ring
Two Stage Dialing
Priority Call (Distinctive Ringing)
Time of Day/Day of Week Routing
MWI Control
Remote Office Functions
Hoteling
Directed Call Pickup
Features
Line/Subscriber Moves, Adds, Changes
Manage Phone Profiles
Manage Individual Line Settings
Department Administration
MLHG Management
Short Codes Administration
Account Codes Administration
Area Code/Toll Restrictions
Download Call Logs
Music-On-Hold/Management
Auto Attendant
Call Pickup Groups Management
Receptionist/Sidecar Support
Premium Features
Features
Desktop client (Windows/Mac)
Mobile client (Android/iOS)
Tablet client (Android/iOS)
Call Jump
Switch Call from client to cellular
Contact Integration
Merge and split calls
IM & Presence Client
IM/Chat Logs
MS Outlook Presence Integration
Outlook Calendar Integration
Outlook Directory Integration
Dial from Web Browser
Visual Voicemail
Group Chat
Mid-call Features
CRM Integration
Additional Features Features
Fax to Email
Call Recording
Call Analytics
Administrative Features
Feature Mobility and ManagementMobility and Unified Communications ATI’s mobile app – Accession Communicator –
is a great way to integrate a phone, tablet, or laptop into
your communications landscape. Accession integrates
your mobile device with desk phone functions and
enables you to send and receive calls, instant messages
(IM), or video calls from any device connected to the
Internet. Call Jump allows you to move a call to any other
device silently and seamlessly.
On a laptop or desktop computer, Accession is a full-
fledged unified communications tool. It enables you
to integrate voice, video, IM, and email into a single
platform for communication. Powerful ‘presence’
capabilities allow you to see the real-time status of co-
workers – available, offline, on the phone, or in a meeting.
Accession integrates with Outlook so that calling and
IM can be integrated into email. It also integrates with
CRM applications such as Salesforce or Sugar CRM and
business productivity tools like Google apps and WebEx.
Web Portals for Easy AdministrationHosted Voice provides a convenient web portal that
makes it easy for users to set-up and change features
to suit their needs. Visual voicemail enables you to
listen to messages or have them sent to an email
address. Business Call Manager contains powerful
call routing capabilities such as simultaneous ring,
distinctive ring tones, and remote call forwarding.
In addition to the user portals, Hosted Voice has a
separate web portal for managing business-level
features.
Call Center Solution
Agent Level FeaturesCall Center Agents have a number of features available.
First is a portal view showing Key Performance
Indicators (KPIs) so they can monitor their performance
against desired metrics. As calls come in, information
about the caller can be displayed to aid in problem
solving. The agent has the ability to set what ‘state’ they
are in – active, away, or do not disturb - and the ability to
“wrap up” calls – disposition codes and notes.
ATI’s call center solution enables you to efficiently
manage your call center environment by making best-
in-class capabilities available in a cloud-based, buy
only what you need model.
Core FunctionsATI’s Auto Call Distribution (ACD) draws many of its
capabilities from Hosted Voice features such as hunt
groups, auto attendant, and music-on-hold. These
core functions provide Interactive Voice Response
(IVR) and queueing functions through both Easy
Attendant and Premium Auto Attendant. Routing
algorithms include longest idle time or round-robin.
Music-on-hold enables not only music but also
announcements to be played while customers are
waiting to speak to an agent. All of these capabilities
can be configured through an easy-to-use web portal.
Powerful Supervisor FeaturesSupervisors and administrators have a number
of features, including whisper, listen, and barge-
in, that enable them to coach agents and assist in
customer calls. The supervisor dashboard allows
administration of the call queues and performance of
the center. Detailed report generation is available to
track trends and the performance over time. Reports
can be standardized or run on an ad-hoc basis.
Supervisor Dashboard - Calls
Features
Multi-Line Hunt Group Call Routing - ring all, linear,
circular, round robin, longest idle
Configurable Agent States
Configurable Call Disposition Codes
Monitor, Whisper, and Barge-In Actions for
Supervisors
Supervisor Dashboard - statistical data and reporting
Agent Dashboard
Multi-Queue Membership
Call Wrap-Up with Configurable Timer
Multiple Language Support (English, French,
Spanish)
Ad-Hoc and Standardized Reporting with Emailed
Reports
Caller ID Lookup with URL-Based CRM Integration
(with Accession Desktop Clients)
Time of Day/Day of Week Routing (Premium
Attendant)
Music on Hold/Messages on Hold
Zero Out of Queue
Featured Phones (Additional Phones Available)
Polycom VVX 310 HD • Six-line desktop phone with HD voice
• Backlit 8-level Grayscale graphical LCD (208 x 104) resolution
• Integrated IEEE 802.3af Power over Ethernet (PoE) support (Class 2)
• Two port 10/100/1G Ethernet Switch
• Dedicated RJ-9 headset port
Polycom VVX 500 HD • 12-line desktop phone with HD voice
• 3.5-in TFT LCD display at QVGA (320x240 pixel) resolution, 4:3 aspect ratio
• Integrated IEEE 802.3at Power over Ethernet (PoE) support (Class 4)
• Two port 10/100/1G Ethernet Switch
• Dedicated RJ-9 headset port
Polycom VVX 1500 HD• Six-line, feature-rich phone with Polycom HD Voice
• Video conference enabled touch screen
• Integrated Gigabit Ethernet (GigE) switch
• Adjustable camera, base, and display
Panasonic TGP 500• Cordless VoIP extension utilizes DECT technology
• Handset range up to 1,000 feet
• Base station supports up to six handsets
• Supports three simultaneous voice sessions
Polycom SoundStation IP 7000 HD• Integrated IEEE 802.3af Power over Ethernet (PoE) support (Class 2)
• Ethernet 10/100 Base-T
• Large high-resolution display with XHTML microbrowser
• Voice activity detection
1272 Bond Street, Suite 100 Naperville, IL 60563
630.505.7500 f: 630.505.4272 www.aticti.com