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Aerostat Handbook 2013Athens International Airport Eleftherios Venizelos
Aerostat Handbook 2013
Athens International Airport Eleftherios Venizelos
Contents 04
4-word 05
01. Catching up with 2013 06
02. How many travelled where 10
03. Counting airplanes 18
04. Tonnes up in the sky 28
05. The network worksheet 34
06. Exercises on punctuality 38
07. Our grade report 44
08. Joining the passenger dots 50
09. Adding tourists 58
10. Greek arithmetic 64
11. Europe plus the world 68
Air vocabulary 72
4
Contents
May 2014
In another year of economic recession not only for Greece but also for Europe, the main factors impacting the Athens International Airport’s (AIA) traffic development were the reduced disposable income of Greek travellers as well as foreign carriers’ restructuring and network rationalisation. On the other side, growth of incoming tourism in Greece and the gradual resurgence of Athens as a popular tourism destination were positive demand trends which to some extent counterbalanced other negative influential factors.
Amidst this challenging and changing aviation market environment, AIA’s traffic amounted to 140 thousand flights and 12.54 million passengers, presenting a decline vs. the corresponding prior year levels of -8.4% and -3.2% respectively. Despite the overall unfavourable result, since May, AIA’s traffic demonstrated a clear recovery trend that continued throughout the second half of 2013, with passenger traffic turning positive in the fourth quarter and continuing its positive performance in the first months of 2014.
In the course of 2013, AIA continued to dynamically implement its marketing strategy and incentives’ schemes in order to defend the airport’s pricing approach, minimise traffic losses and assist airlines to sustain their operations to the extent possible. Moreover, in the course of 2013, AIA continued to support and reinforce Athens’ attractiveness as a tourism destination and assist in the recovery of the city’s image, through strategic partnerships and synergies with tourism organisations and associations and a series of corresponding actions and initiatives, such as the promotion of Athens through AIA’s website and at AIA’s lounges and our city-card “athenspotlighted” programme. Our most recent project, the “City Pair Initiative”and the “Perhaψ You‘re an Aθenian too!” campaign promote “Destination-Athens” around the world, through the cooperation and support of 18 fellow airports that have committed to reciprocally promote “Destination-Athens” with all their available communication and promotional means.
In recognition of its creativity and continuous support to its airline partners, especially in light of the extremely adverse conditions of the Greek economy, AIA was once more rewarded by the airline industry during the 8th Routes Europe Forum. Having received its 12th recognition in 9 consecutive years, AIA is the most awarded airport for its airport marketing performance.
In this 12th edition of the “Aerostat Handbook 2013”, infographics are used to illustrate key market trends and attributes of the airport’s traffic evolution during 2013. Major developments in typical traffic segments, performance of main operational processes, our passengers’ profile, development of incoming and outgoing tourism passing through the airport, as well as major market trends in Greece and worldwide are all presented.
We firmly believe that “Aerostat” has proven to be a significant information tool providing valuable information on the Athens travel market. We also wish to reconfirm our commitment to offering continuous support to our customers and business partners through a wide range of market intelligence information and most importantly by introducing pioneer initiatives which honour our risk-sharing philosophy towards our airline partners and promote Athens and Greece.
Ioanna PapadopoulouDirector, Communications & Marketing
4-word5
Aerostat Handbook 2013
1Catching upwith 2013
Within a challengingenvironment, passenger traffic saw a limited decline of -3.2%, mainly attributed to the traffic drop in the first few months of 2013. A gradual recovery trend emerged in May and continued till the end of the year.
The main drivers for the airport’s traffic development in the course of 2013 were the continuing difficult situation of the Greek economy and the subsequent impact on the Greeks’ propensity to travel, as well as the foreign carriers’ restructuring and network rationalisation, including the exit of Cyprus Airways from the domestic market. On the other side, positive demand trends, i.e. the favourable development in incoming tourism in Greece and the gradual resurgence of Athens as a popular tourism destination, did counterbalance to some extend other negative influential factors. Another major development for the Athens aviation market was the acquisition of Olympic Air by Aegean Airlines, finalised in late October.
Within this challenging and changing aviation market, AIA’s traffic for the year 2013 amounted to 140 thousand flights and 12.54 million passengers, presenting a decline vs. the corresponding prior-year levels of -8.4% and -3.2% respectively. Domestic passengers, at 4.30 million, presented a decline of 4.6%, whereas international passengers, at 8.24 million, illustrated only small overall losses of 2.4%. The fact that passenger demand achieved a limited reduction despite the sharp drop of the offered airline services is worth noting and indicative of a more efficient aircraft utilisation, as well as of recovery of the air travel demand. Domestic passengers, at 4.30 million, presented a decline of 4.6%, whereas international passengers, at 8.24 million, illustrated only small overall losses of 2.4%. This result was formulated by the overall reduced travelling demand by Greek residents (-9.1%), vis-a-vis the upward trend of foreign residents (+2.7%).
Focusing on how passenger traffic evolved throughout the year and looking into the quarterly picture, one notes that although the year started with considerable losses in both domestic and international sectors in the first three months of the year, evidence of a gradual recovery emerged in the second quarter, specifically in May, and continued till the end of the year. The last quarter was the one with better performance, since it managed to turn positive, noting a 2.1% overall increase and a 4.0% growth in the international market; and not only that, all 3 months October, November and December were positive.
Looking into the international sector and the traffic development of various regions, Middle East was the region that once more achieved robust passenger traffic development, with a growth of 7%, while Eastern Europe also proved resilient to the adverse market conditions and achieved a small but important 2.4% increase. The two markets account for almost one fifth (18%) of the airport’s passenger traffic. Western Europe, which represents a large proportion of AIA’s international traffic (78%), witnessed a small traffic loss of -2% and largely formulated the overall result. The remaining smaller and intercontinental markets of Africa, America and Asia showed a significant passenger decline, mainly attributed to substantial capacity reduction.
Development of the number of aircraft movements in the course of the year under review also shows a gradual recovery. However, contrary to passenger traffic, this upward trend is solely apparent in the international market. International flights showed an impressive course through the quarters, starting with an almost 20% decline in the first three months of the year and ending up with growth in the last quarter of the year. The positive result in the last quarter has been mainly driven by the winter 2013/2014 positive airline flight schedule developments that show that airlines gradually regain their confidence in the Athens market. As per domestic flights, these suffered considerably in all quarters, with losses in the last quarter being a result of the Aegean/Olympic network consolidation, following the Olympic Air acquisition by Aegean Airlines.
With global air cargo traffic presenting a notable pick-up in growth during the second half of the year and sings of recovery also emerging in the Greek aviation market, airfreight volumes at Athens International Airport exhibited a minimal 2% decrease managing a throughput of almost 75,000 tonnes and signaling a potential revival of the market. Domestic sector presented a marginal yet positive result (+0.4%),mainly resulting from domestic mail’s growth, while international sector declined by 2.4% compared to the previous year, demonstrating the smallest decline since the beginning of the unfavorable economic climate, signifying the gradual stabilisation of the specific market segment.
Overall, in 2013 Athens was directly connected with scheduled services with 101 destinations (68 international) in 41 countries, operated by a total of 55 carriers.
2013 Highlights
2013 Traffic Levels Growth vs. 201212.5 Million Passengers - 3.2%
140.4 Thousand Aircraft Movements - 8.4%
74.9 Thousand Tonnes of Cargo - 2.0%
Aerostat Handbook 2013
7
Million
15
12
9
6
3
0
-70-60-50-40-30-20-10
010
Chart 1.1 Passenger Traffic Development 2012-2013
Chart 1.2Quarterly Passenger Traffic Development 2013
Chart 1.3International Traffic Development per Region 2013
Domestic International Total
-4.6%
4.3 8.2 12.54.5 8.4 12.9
-2.4% -3.2%
10-10
8-8
6-6
4-4
2-2 0
1
-8.5
-7.4
-7.8
10-10
8-8
6-6
4-4
2-2 0
2
-5.8
-4.9
-5.2
10-10
8-8
6-6
4-4
2-2 0
3
-3.2
-1.7
-2.2
10-10
8-8
6-6
4-4
2-2 0
4
-1.5
+4.0+2.1
Growth 2013/2012
Growth 2013/2012
Growth 2013/2012
America Eastern Europe
Western Europe
Africa Middle East Rest of Asia
-30-25-20
-15-10
-50
25201510
5
Chart 1.4International Passenger Traffic Development 2013 / Europe
Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
7.12.4-6.7-9.7
-2.4 -5.9-13.7
-10.0-19.9 -22.2
-64.3
-49.7
Domestic
Passengers Flights
International Total
Eastern Europe Western Europe Total International
ST
ND
RD
TH
2013 2012
1 Catching up with 2013
8
Chart 1.7 Traffic Development of A/C Movements 2012-2013
Chart 1.8Cargo Uplift Development 2012-2013
Chart 1.9Cargo Uplift Development 2012 - 2013
Chart 1.10Cargo Uplift Monthly Variation 2012 - 2013
6
7
8
5
-4
-6
-8
-10
-2
12
10
8
6
4
2
0
Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct-12
Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
Million
Weight (tonnes)
0 0
200,000 80,000
150,000 60,000
100,000 40,000
50,000 20,000
Domestic Domestic
-9.8%
+0.4%
International International
-7.2%
-2.4%
Total Total
-8.4%
-2.0%
2013 2012
2013 2012
2013 2012
Growth 2013/2012
Chart 1.5International Passenger Traffic Development 2013 /Africa
-30
10
-10
-15
-20
-25
-5
5
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Chart 1.6International Passenger Traffic Development 2013 /The Middle East
-20
25
0
-5
-10
-15
5
15
10
20
The Middle East Total InternationalAfrica Total InternationalGrowth 2013/2012 Growth 2013/2012
Aerostat Handbook 2013
9
2How many travelled where
During year 2013, Athens International Airport’s passenger traffic amounted to 12.54 million, only 3.2% below the equivalent 2012 levels. Domestic terminal passengers, at 4.29 million, presented a decline of 4.5%, whereas international terminal passengers, at 8.19 million, illustrated only small overall losses of 2.4%.
During year 2013, Athens International Airport’s passenger traffic amounted to 12.54 million, only 3.2% below the equivalent 2012 levels. Domestic terminal passengers, at 4.29 million, presented a decline of 4.5%, whereas international terminal passengers, at 8.19 million, illustrated only small overall losses of 2.4%. Similarly to previous years, passengers in transit have only a marginal contribution to the airport’s traffic and represent 0.5% of the airport’s total passenger base, amounting to 63 thousands in 2013.
The fact that passenger demand achieved a limited only reduction despite the sharp drop of the offered airline services is worth noting and indicative of a more efficient aircraft utilisation, as well as of recovery of air travel demand. As a result, airline load factors increased significantly and reached the overall impressive figure of 74%, a record-breaking figure for the airport.
Focusing on how passenger traffic evolved throughout the year, one notes that although the year started with considerable losses in both domestic and international sectors in the first three months of the year, a gradual recovery emerged in May and continued till the end of the year, especially in the international sector. The most successful performance was observed in the last three months of 2013, with passenger traffic returning to growth in October. December was not only the third consecutive month during which Athens International Airport achieved passenger traffic rise, but also the month with the highest traffic increase, at the level of 4.6%.
Passengers flying to/from an international destination account for 66% of the airport’s traffic, while there is a substantial 34% of domestic air travelling. Additionally, 98% of the passengers travelled on scheduled operations. The charter segment continues to play a minimal role in the Athens market, with only 200 thousand passengers who represent a slim 1.6% of the total airport passengers travelling on a charter service; charter traffic mostly relies on traffic flows from France and Spain.
With AIA’s international traffic heavily relying on the European market, top 10 European destinations represented almost 60% of the total airport’s international passengers. London and Paris were the leading markets, with Paris regaining the second position from Larnaca. Five out of 10 top destinations achieved passenger growth, namely Rome, Istanbul, Frankfurt, Zurich and Vienna, while it is worth noting Istanbul’s impressive growth of 24%. Although not in the top 10, it is also important to note the sharp increase of Moscow (+27%), which flirts with the top ten and acquired 11th position (from 16th in 2012). Passengers travelling beyond the European borders represent 13% of the airport’s international traffic, with Dubai, Doha and Tel Aviv being the three most popular intercontinental destinations followed by Abu Dhabi. This percentage shows a clear trend towards the East, mainly attributed to the robust development of the Middle East region and the respective operating carriers. Dubai climbed to the 1st position showing a remarkable growth of 37%.
With respect to AIA’s main airline partners, the two Greek carriers, Aegean Airlines and Olympic Air continue to hold the top 2 places and represent more than half of the airport’s passengers. Top-10 is completed by major European carriers including low-cost carrier easyjet. In total, 11 low-cost carriers operated at the airport connecting Athens to 24 international destinations during 2013, accounting for almost 11% of AIA’s international scheduled passenger traffic. LCC passenger traffic suffered an overall decline of 7% in the course of 2013, while foreign legacy carriers proved more resilient and only presented a small passenger loss of 2%.
AIA acknowledged the contribution of airlines to the airport’s performance in 2013 and for the 10th consecutive year rewarded airlines for the most successful passenger traffic development during the year. The awards ceremony, the major airline networking event hosted by AIA, took place in February 2014 during AIA’s 14th Airline Marketing Workshop.
Saturday 10th August was the day with the highest passenger throughput within 2013, with 51,265 air travellers, a date which coincides with the international passenger traffic’s peak, while the busiest day for domestic passengers was Monday 1st July. The busiest days of 2013 in terms of passenger traffic were mostly Saturdays and Mondays.
11
Aerostat Handbook 2013Aerostat Handbook 2013
Table 2.1Monthly Passenger Distribution: Arrivals/Departures
Arriving Passengers Departing Passengers Transit Passengers Total Passengers
Month 2013% 2013/
20122013
% 2013/ 2012
2013% 2013/
20122013
% 2013/ 2012
January 347,344 -11.4% 362,113 -9.9% 3,677 -11.6% 713,134 -10.6%
February 332,555 -6.1% 329,018 -6.8% 3,510 25.3% 665,083 -6.4%
March 417,417 -4.9% 387,630 -8.2% 3,907 4.4% 808,954 -6.5%
April 470,171 -16.0% 465,028 -16.4% 4,394 -3.4% 939,593 -16.1%
May 585,628 2.0% 549,610 0.9% 6,366 38.7% 1,141,604 1.6%
June 650,052 -1.2% 606,593 -2.4% 6,031 22.1% 1,262,676 -1.7%
July 743,979 -3.1% 699,448 -3.3% 6,615 -7.4% 1,450,042 -3.2%
August 712,304 -1.7% 749,371 -0.7% 7,432 -16.1% 1,469,107 -1.3%
September 638,561 -2.0% 670,799 -2.4% 9,636 14.8% 1,318,996 -2.1%
October 535,623 1.1% 577,608 1.6% 5,601 -19.1% 1,118,832 1.3%
November 396,895 0.9% 415,681 1.1% 2,878 -45.8% 815,454 0.7%
December 426,434 5.5% 402,888 3.8% 3,260 -3.8% 832,582 4.6%
Year Total 6,256,963 -2.9% 6,215,787 -3.4% 63,307 -2.3% 12,536,057 -3.2%
Table 2.2Monthly Terminal Passenger Distribution: Domestic/International
Domestic Passengers International Passengers Total Terminal PassengersMonth 2013 % 2013/ 2012 2013 % 2013/ 2012 2013 % 2013/ 2012
January 260,707 -9.0% 448,750 -11.6% 709,457 -10.6%
February 267,056 -4.7% 394,517 -7.7% 661,573 -6.5%
March 298,416 -11.0% 506,631 -3.7% 805,047 -6.5%
April 331,997 -16.9% 603,202 -15.8% 935,199 -16.2%
May 390,976 -0.6% 744,262 2.6% 1,135,238 1.5%
June 430,539 -0.2% 826,106 -2.5% 1,256,645 -1.7%
July 475,366 -3.9% 968,061 -2.8% 1,443,427 -3.2%
August 466,320 -1.8% 995,355 -0.9% 1,461,675 -1.2%
September 436,600 -3.1% 872,760 -1.7% 1,309,360 -2.2%
October 365,953 -1.5% 747,278 2.8% 1,113,231 1.4%
November 281,647 -3.7% 530,929 3.6% 812,576 1.0%
December 279,542 0.4% 549,780 7.0% 829,322 4.7%
Year Total 4,285,119 -4.5% 8,187,631 -2.4% 12,472,750 -3.2%
0 10 3020 40 70 8050 60
Western Europe
Eastern Europe
Middle East
Rest of Asia
Africa
America
Chart 2.1 Domestic vs. International Passenger Traffic
Chart 2.2 Segmentation of International Passenger Traffic by Geographical Region
International65.6
Domestic34.4
International65.1
Domestic34.9
Market Share
Market Share
2013 2012
2013 2012
77.677.79.79.3
8.57.7
0.30.71.31.4
2.63.2
12
2 How many travelled where
Table 2.3Monthly Terminal Passenger Distribution: Scheduled/Non-Scheduled
CommercialNon-Commercial
Scheduled Non-Scheduled Other Commercial
Month 2013% 2013 /
20122013
% 2013 / 2012
2013% 2013 /
20122013
% 2013 / 2012
January 705,371 -10.6% 3,544 -2.0% 1 541 -43.2%
February 659,236 -6.5% 1,845 79.5% 15 477 -51.2%
March 797,772 -7.1% 6,456 263.5% 126 693 54.7%
April 909,706 -16.7% 24,745 5.2% 3 745 -2.5%
May 1,104,268 0.8% 29,581 35.0% 1 1,388 56.0%
June 1,228,659 -1.4% 26,493 -14.4% 12 1,481 12.5%
July 1,416,423 -2.7% 24,814 -24.8% 40 2,150 2.6%
August 1,427,577 -0.7% 31,970 -20.3% 26 2,102 2.8%
September 1,274,868 -2.9% 33,632 33.5% 4 856 -23.4%
October 1,088,360 0.2% 23,507 112.2% 448 916 14.2%
November 804,792 1.2% 7,024 -16.6% 1 759 23.6%
December 821,864 4.7% 7,073 8.3% 4 381 -37.8%
Year Total 12,238,896 -3.3% 220,684 6.5% 681 -6.1% 12,489 -1.2%
Table 2.4Monthly Terminal Passenger Distribution: Intra-/Extra-Schengen
Intra Schengen Extra Schengen Total Terminal PassengersMonth 2013 % 2013 / 2012 2013 % 2013 / 2012 2013 % 2013 / 2012
January 489,929 -11.8% 219,528 -7.9% 709,457 -10.6%
February 467,438 -5.9% 194,135 -7.8% 661,573 -6.5%
March 563,978 -8.3% 241,069 -2.2% 805,047 -6.5%
April 679,375 -14.6% 255,824 -20.1% 935,199 -16.2%
May 807,487 2.1% 327,751 0.0% 1,135,238 1.5%
June 873,507 -2.4% 383,138 -0.3% 1,256,645 -1.7%
July 1,010,170 -4.4% 433,257 -0.1% 1,443,427 -3.2%
August 1,017,910 -2.6% 443,765 2.2% 1,461,675 -1.2%
September 899,381 -4.2% 409,979 2.6% 1,309,360 -2.2%
October 774,093 0.8% 339,138 2.7% 1,113,231 1.4%
November 556,303 0.6% 256,273 1.9% 812,576 1.0%
December 571,000 4.5% 258,322 5.0% 829,322 4.7%
Year Total 8,710,571 -3.8% 3,762,179 -1.6% 12,472,750 -3.2%
0 10 3020 40 50 60
Chart 2.3 Structure of Passenger Traffic
Chart 2.4 Schengen/EU Passenger Breakdown
Domestic Scheduled
Domestic Charter
International Scheduled
International Charter
Other
60
70
50
40
30
20
10
0Extra-
Schengen non-EU
Intra-Schengen
EU
Intra-Schengen
non-EU
Extra-Schengen
EU
65.7
4.1
14.0 16.2
66.4
3.9
14.6 15.1
Market Share Market Share2013 2012 2013 2012
34.334.8
0.040.04
63.963.5
1.61.5
0.20.2
13
Aerostat Handbook 2013
11.8
8.8
8.4
7.9
7.7
6.1
5.8
4.9
3.6
3.0
32.2
29.2
28.1
24.6
3.1
3.1
1.8
1.3
1.3
1.0
0.9
5.5
Table 2.5Top 10 International Scheduled Markets/Countries
Ranking CountryScheduled
Passengers 2013
Market Share
2013
% 2013 /
20121 Germany 1,062,958 13.3% 2.4%
2United
Kingdom916,592 11.5% -2.4%
3 Italy 842,959 10.6% 2.3%
4 France 671,995 8.4% -9.8%
5 Cyprus 579,965 7.3% -15.3%
6 Turkey 552,182 6.9% 23.1%
7 Switzerland 486,967 6.1% 0.3%
8United Arab
Emirates290,885 3.7% 22.0%
9 Spain 237,304 3.0% -26.3%
10Russian
Federation207,227 2.6% 29.0%
Other 2,116,170 26.6% -7.7%
Total 7,965,204 100.0% -2.6%
Table 2.6Top 10 International Charter Markets/Countries
Ranking CountryCharter
Passengers2013
Market Share
2013
% 2013/
20121 France 60,052 29.2% 6.8%
2 Spain 57,689 28.1% -30.5%
3 Netherlands* 50,466 24.6%
4United
Kingdom6,445 3.1% -33.4%
5Russian
Federation6,442 3.1% 22.4%
6 Israel 3,720 1.8% 197.6%
7 Turkey 2,684 1.3% -43.9%
8 Italy 2,603 1.3% -75.0%
9 Slovakia 2,084 1.0% 7.4%
10Czech
Republic1,791 0.9% -36.6%
Other 11,393 5.5% -36.4%
Total 205,369 100.0% 6.1%* Transavia declaring its flights as charter
Table 2.7Top 10 European International Scheduled Destinations
Ranking CityScheduled
Passengers 2013
Market Share
2013
% 2013 /
20121 London 819,339 11.8% -3.9%
2 Paris 608,355 8.8% -8.3%
3 Larnaca 579,965 8.4% -15.3%
4 Rome 549,325 7.9% 8.7%
5 Istanbul 531,960 7.7% 24.0%
6 Frankfurt 422,096 6.1% 1.9%
7 Munich 402,393 5.8% -1.5%
8 Zurich 337,315 4.9% 4.6%
9 Milan 249,092 3.6% -6.8%
10 Brussels 204,943 3.0% -21.9%
Other 2,236,091 32.2% -2.0%
Total 6,940,874 100.0% -2.1%
Chart 2.5 Top 10 International Scheduled Markets
Germany
United Kingdom
Italy
France
Cyprus
Turkey
Switzerland
United Arab Emirates
Spain
Russian Federation
Other
0 2015105 3025
13.3
11.5
10.6
8.4
7.3
6.9
6.1
3.7
3.0
2.6
26.6
12.7
11.5
10.1
9.1
8.4
5.5
5.9
2.9
3.9
2.0
28.0
Chart 2.6 Top 10 International Charter Markets
France
Spain
Netherlands*
United Kingdom
Russian Federation
Israel
Turkey
Italy
Slovakia
Czech Republic
Other
0 40302010 50
29.1
42.9
0.1
5.0
2.7
0.6
2.5
5.4
1.0
1.5
9.2
Chart 2.7 Top 10 European Scheduled Destinations
London
Paris
Larnaca
Rome
Istanbul
Frankfurt
Munich
Zurich
Milan
Brussels
Other
0 2015105 25 30 35
12.0
9.4
9.7
7.1
6.0
5.8
5.8
4.5
3.8
3.7
32.2
Market Share
Market Share
Market Share
2013 2012
2013 2012
2013 2012
14
2 How many travelled where
Table 2.9Ranking of International DestinationsAccording to Passenger Traffic
Country
Scheduled & Charter
Passengers2013
Market Share
2013
%2013 /
2012
1 Germany 1,063,125 13.0% 2.3%
2 United Kingdom 923,037 11.3% -2.7%
3 Italy 845,562 10.3% 1.3%
4 France 732,047 9.0% -8.7%
5 Cyprus 579,965 7.1% -15.3%
6 Turkey 554,866 6.8% 22.4%
7 Switzerland 487,326 6.0% 0.3%
8 Spain 294,993 3.6% -27.2%
9 United Arab Emirates 290,885 3.6% 22.0%
10 Netherlands 233,469 2.9% 16.8%
11 Russian Federation 213,669 2.6% 28.8%
12 Belgium 205,635 2.5% -21.6%
13 Qatar 190,044 2.3% 4.2%
14 Austria 176,357 2.2% 4.2%
15 Israel 145,293 1.8% -3.0%
16 USA 127,956 1.6% -29.0%
17 Denmark 124,356 1.5% 10.1%
18 Romania 119,189 1.5% -8.4%
19 Egypt 99,892 1.2% -2.4%
20 Canada 86,290 1.1% -1.3%
21 Bulgaria 77,369 0.9% -9.0%
22 Poland 65,625 0.8% -8.6%
23 Serbia 64,209 0.8% 6.2%
24 Albania 60,232 0.7% -16.4%
25 Ukraine 60,211 0.7% 13.1%
26 Sweden 51,905 0.6% 69.2%
27 Czech Republic 49,314 0.6% 43.9%
28 Lebanon 40,368 0.5% 10.2%
29 Hungary 33,051 0.4% -13.6%
30 Jordan 25,794 0.3% 1.6%
31 Norway 24,503 0.3% 94.0%
32 People’s Republic of China 20,401 0.2% 8.8%
33 Finland 19,128 0.2% 147.6%
34 Republic of Ireland 17,252 0.2% 11.4%
35 Georgia 16,747 0.2% 14.4%
36 Croatia 12,550 0.2% 15.2%
37 Malta 11,945 0.1% 19.9%
38 Latvia 10,762 0.1% -53.7%
39 Moldova 4,728 0.1% -35.2%
40 Libya 3,093 0.0% -64.7%
41 Slovakia 2,084 0.0% 7.4%
42 Azerbaijan 1,956 0.0% NEW
43 Portugal 1,066 0.0% -96.8%
44 Iran 507 0.0%
45 Tunisia 409 0.0% -95.4%
46 Nigeria 272 0.0%
47 Lithuania 240 0.0% 31.9%
48 Kenya 232 0.0%
49 Bosnia and Herzegovina 206 0.0% -45.6%
50 Japan 173 0.0% -69.0%
51 Morocco 141 0.0%
52 Slovenia 116 0.0% -48.2%
53 Indonesia 28 0.0%
Grand Total 8,170,573 100.0% -2.4%
Ran
king
Table 2.8Top 10 non-European International Scheduled Destinations
Ranking CityScheduled
Passengers2013
Market Share
2013
% 2012/
20111 Dubai 192,739 18.8% 37.2%
2 Doha 190,044 18.6% 4.2%
3 Tel Aviv 141,573 13.8% -4.7%
4 Abu Dhabi 98,146 9.6% 0.2%
5 Cairo 88,699 8.7% -3.1%6 New York 77,201 7.5% -42.0%7 Toronto 51,194 5.0% -11.9%8 Philadelphia 50,755 5.0% 7.8%9 Beirut 40,280 3.9% 11.0%10 Montreal 35,068 3.4% 19.6%
Other 58,631 5.7% -52.9%
Total 1,024,330 100.0% -6.0%
Table 2.10Ranking of Domestic Destinations According to Passenger Traffic
City
Scheduled & Charter
Passengers 2013
Market Share
2013
%2013 /
2012
1 Thessaloniki 882,611 20.6% -8.3%
2 Heraklion 620,131 14.5% -2.4%
3 Rhodes 428,909 10.0% 3.4%
4 Thira/Santorini 371,432 8.7% 13.0%
5 Chania 306,599 7.2% -8.2%
6 Mikonos 214,391 5.0% 5.8%
7 Mitilini 206,203 4.8% -8.2%
8 Kerkyra/Corfu 195,146 4.6% -7.3%
9 Alexandroupolis 159,483 3.7% -23.1%
10 Kos 149,003 3.5% -12.2%
11 Chios 112,199 2.6% -10.3%
12 Samos 100,056 2.3% -10.4%
13 Kavala 64,099 1.5% -5.9%
14 Ioannina 63,675 1.5% -9.1%
15 Limnos 45,553 1.1% -13.9%
16 Paros 36,340 0.8% 2.7%
17 Milos 30,805 0.7% -9.7%
18 Ikaria 29,800 0.7% -8.9%
19 Kefallonia 29,530 0.7% -19.2%
20 Skiathos 24,695 0.6% 44.6%
21 Leros 24,196 0.6% -6.5%
22 Zakinthos 24,049 0.6% 27.0%
23 Karpathos 23,958 0.6% -0.1%
24 Naxos 21,777 0.5% 1.3%
25 Kithira 21,689 0.5% 4.0%
26 Kalimnos 20,075 0.5% -0.5%
27 Sitia 19,951 0.5% -5.2%
28 Skiros 18,279 0.4% 37.8%
29 Syros 13,581 0.3% 19.0%
30 Astypalea 9,763 0.2% -5.9%
31 Kozani 4,861 0.1% 5.4%
32 Kastoria 3,540 0.1% 21.5%
33 Kalamata 2,192 0.1% -81.7%
Grand Total 4,278,571 100.0% -4.5%
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15
Aerostat Handbook 2013
Chart 2.10 Top 10 Airlines According to Total Passenger Traffic
Chart 2.11 International Scheduled Passenger TrafficConventional vs. Low-Cost Carriers
Low -cost Carriers
Other
Conventional Carriers
Low -cost Carriers
Conventional Carriers
11.711.2
88.8 88.3
38.2%
15.2%
4.8%
4.0%
3.6%
3.5%
3.2%
2.9%
2.8%
2.6%
19.3%
33.5%
20.5%
4.8%
4.5%
3.1%
3.6%
3.5%
2.7%
2.3%
1.9%
19.7%
Chart 2.8 Top 10 Non-European International Scheduled Destinations
Dubai
Doha
Tel Aviv
Abu Dhabi
Cairo
New York
Toronto
Philadelphia
Beirut
Montreal
Other
0 2015105
18.8
18.6
13.8
9.6
8.7
7.5
5.0
5.0
3.9
3.4
5.7
12.9
16.7
13.6
9.0
8.4
12.2
5.3
4.3
3.3
2.7
11.4
Thessaloniki
Heraklion
Rhodes
Thira/Santorini
Chania
Mikonos
Mitilini
Kerkyra/Corfu
Alexandroupolis
Kos
Other
0 2015105 25
20.6
14.5
10.0
8.7
7.2
5.0
4.8
4.6
3.7
3.5
17.4
21.5
14.2
9.3
7.3
7.5
4.5
5.0
4.7
4.6
3.8
17.6
Chart 2.9 Top 10 Domestic Destinations
AlexandroupolisThessaloniki
Mitilini
Kos
Rhodes
Heraklion
Thira/Santorini
Mikonos
Chania
Kerkyra/Corfu
5.0
21.5
4.7
7.5
4.5
4.6
14.2
9.3
3.8
7.3
20.6
4.6
14.57.2
5.0
8.7 10.0
4.8
3.5
3.7
Market ShareMarket Share
Market Share
Market Share
2013 20122013 2012
2013 2012
2013 2012
2 How many travelled where
16
Table 2.12Peak and Average Daily Passenger Traffic
Ranking Day Date Terminal Passengers
10 Busiest Days
1 Saturday 10/08/2013 51,265
2 Monday 29/07/2013 50,801
3 Monday 12/08/2013 50,732
4 Monday 05/08/2013 50,675
5 Saturday 17/08/2013 50,196
6 Saturday 03/08/2013 49,392
7 Sunday 30/06/2013 49,365
8 Friday 02/08/2013 49,326
9 Thursday 01/08/2013 49,220
10 Saturday 31/08/2013 49,045
30th Busiest Day 30 Friday 16/08/2013 47,331
Average Day Wednesday 22/05/2013 34,006
Average Day = Day with passenger traffic closest to the average (12,472,750/365=34,172)
Chart 2.14 Top 10 Aircraft TypesAccording to Passenger Traffic
Airbus A320
Airbus A321
Dash8-400
Airbus A319
Boeing B737-800
Boeing B767-300
Dash8-100
Airbus A330-200
Airbus A330-300
Boeing B737-300
Other
0 10 20 30 5040
45.6
19.3
10.9
8.2
4.7
1.7
1.6
1.1
0.8
0.6
5.5
48.2
16.0
10.1
10.5
3.1
1.6
1.7
1.4
1.1
0.7
5.6
69.2
Chart 2.12 Load Factors of Scheduled Non-Stop FlightsAnnual Development 2012-2013
0
20
40
60
80
Domestic International Total
63.3
79.974.3 75.8
70.0
Chart 2.13 Alliances’ Market Share in International Scheduled Passenger Traffic
0
20
30
10
40
50
60
Star Alliance Skyteam Oneworld
53.6
14.8
7.7
23.9
49.8
14.7
6.1
29.4
Non-Allied Carriers
Table 2.11Airline Awards 2013
Category Winner Highly CommendedBest of the Top 10 Airlines Turkish Airlines Alitalia & Aegean Airlines
Fastest Growing Airline -Thin Route Royal Jordanian (Amman) Pegasus Airlines (Izmir)
Fastest Growing Airline - Seasonal Norwegian US Airways & Air Transat
Highest Ranking European Destination British Airways (London)
Highest Ranking non-European Destination Emirates (Dubai)
Fastest Growing Airline per Geographical Region
Domestic Aegean Airlines
Western Europe Turkish Airlines SAS Scandinavian Airlines & Alitalia
Eastern Europe Aegean Airlines Aeroflot & Tarom
Middle EastEl Al-Israel Airlines
Emirates & MEA-Middle East Airlines
Africa Egypt Air
Asia Air China
Overall Aegean Turkish Airlines &El Al-Israel Airlines
Favourite Airline among European pax Aegean Airlines
Favourite Airline among non-European pax Emirates
Table 2.13Daily Passenger Peaks
Busiest Days Day Date TerminalPassengers
Arrivals Monday 26/08/2013 10,100
Departures Friday 21/06/2013 9,536
Total Monday 01/07/2013 17,353
Arrivals Saturday 03/08/2013 17,968
Departures Saturday 24/08/2013 19,458
Total Saturday 10/08/2013 35,906
Arrivals Monday 29/07/2013 26,027
Departures Saturday 10/08/2013 26,355
Total Saturday 10/8/2013 51,265
Dom
esti
cIn
tern
atio
nal
Tota
l
Market Share
Market Share
2013 2012 2013 2012
2013 2012
17
Aerostat Handbook 2013
3Counting Airplanes
Athens International Airport’s number of flights during year 2013 amounted to 140,448, experiencing an overall decline of -8.4% compared to the corresponding period of 2012. Although domestic and international services both experienced considerable losses (-9.8% vs. –7.2%), rapid recovery of the international sector within the year is worth noting.
Athens International Airport’s number of flights during year 2013 amounted to 140,448, experiencing an overall decline of -8.4% compared to the corresponding period of 2012. Although domestic and international services both experienced considerable losses (-9.8% vs. –7.2%), rapid recovery of the international sector within the year is worth noting. Although international flights experienced a sharp decline in the first months of 2013, they did turn to growth since November, mainly due to Aegean Airline’s enhanced international network and the increasing investment in the Athens market of foreign carriers during the winter 2013/2014 period. On the other hand, domestic services declined considerably throughout the year, with losses observed during the second half of the year mainly attributed to the discontinuation of Cyprus Airways’ domestic services as of July, the discontinuation of Olympic Air services to Thessaloniki, Heraklion and Rhodes within October, as well as the rationalisation of Aegean Airlines/Olympic Air domestic services, following the acquisition of Olympic Air by Aegean.
Operations of the Athens airport heavily rely on scheduled passenger services which account for 83.5% of the total number of movements, while charter passenger services acquire a slim 1%. Cargo operations represent 4.1%, while general aviation and other non-commercial flights complete the airport’s flight market pie, representing the remaining 11.3%.
Domestic flights constitute an important segment of the airport’s operations, representing almost half (46.2%) of the airport’s aircraft movements. International services account for the remaining 53.8% and are mostly within Europe (87.6%), while outside the European boundaries, the Middle East is the most important market with 8.3%. Africa, America and the Asia Pacific regions only have a small presence since they account for less than 4% of the airport’s international services.
In 2013 international scheduled flightspresented a general drop of -11.5% which was formulated by the reduced operations in the main Western European countries. Turkey and Russia were the only bright exceptions in the top 10 international markets, since both achieved substantial increase in offered services and acquired higher ranking places, with Turkey moving from 6th place in 2012 to 4th in 2013, and Russia, a first time entrant in top 10, gaining 8th position. Successful performance of markets in Turkey and Russia is also reflected in the fact that Istanbul became the second most popular destination in Europe, while Moscow entered the top 10 of the most frequently served European destinations. London regained 1st place over Larnaca, the leading destination since 2010 which however moved to 3rd position in 2013 due to Cyprus’ and Cyprus Airways’ dire straits in the year under review. Outside Europe, Doha, Tel Aviv and Cairo retained the top 3 places, while in the domestic arena, Thessaloniki, Heraklion and Rhodes are consistently the Greek destinations with the highest number of frequencies.
Aegean Airlines and Olympic Air, the airport’s home-based carriers, accounted for 62% of AIA’s passenger movements, followed by Cyprus Airways, Lufthansa and easyJet. Year-on-year, alliances are showing an enhanced presence in the Athens aviation market, with more than 70% of the flights to/from Athens in the year 2013 operated by allied carriers. Star Alliance acquires the strongest position, accounting for more than half (51%) of the international scheduled flights, followed by Skyteam with 14.4%, while Oneworld represents 7.2%. Low-cost carriers continue to represent 10% of the airport’s international scheduled flights.
Airbus A320 is the aircraft type most commonly used in airline operations to/from Athens, representing 33.2%, followed by Dash8_400 with 17.8% and A321 with 10.8%. From the Boeing family, only the B737-800 appears in the top 10 with 3.2%.
With 554 movements, 23rd August proved the busiest day of the year in terms of total number of flights, as well as for total arrivals and total departures. Domestic operations peak was on Monday 8th July with 265 flights, while international services peaked on Saturday 10th August.
19
Aerostat Handbook 2013
Table 3.1Monthly Distribution of A/C Movements: Arrivals/Departures
Arrivals Departures Total
Month 2013 % 2013 / 2012 2013 % 2013 / 2012 2013 % 2013 / 2012
January 4,703 -14.0% 4,698 -14.0% 9,401 -14.0%
February 4,216 -14.3% 4,231 -14.2% 8,447 -14.3%
March 4,755 -16.3% 4,747 -16.4% 9,502 -16.3%
April 5,765 -12.7% 5,771 -12.5% 11,536 -12.6%
May 6,354 -10.3% 6,346 -10.4% 12,700 -10.4%
June 6,831 -5.9% 6,814 -6.1% 13,645 -6.0%
July 7,670 -5.7% 7,673 -5.8% 15,343 -5.7%
August 7,869 -5.0% 7,876 -4.9% 15,745 -5.0%
September 6,884 -4.4% 6,887 -4.4% 13,771 -4.4%
October 5,941 -7.6% 5,945 -7.6% 11,886 -7.6%
November 4,594 -5.8% 4,587 -6.0% 9,181 -5.9%
December 4,647 -1.1% 4,644 -1.2% 9,291 -1.2%
Year Total 70,229 -8.4% 70,219 -8.4% 140,448 -8.4%
Table 3.2Monthly Distribution of A/C Movements: Domestic/International
Domestic International Total
Month 2013 % 2013 / 2012 2013 % 2013 / 2012 2013 % 2013 / 2012
January 4,578 -7.3% 4,823 -19.5% 9,401 -14.0%
February 4,194 -8.3% 4,253 -19.4% 8,447 -14.3%
March 4,596 -13.8% 4,906 -18.5% 9,502 -16.3%
April 5,624 -10.1% 5,912 -14.8% 11,536 -12.6%
May 6,147 -9.7% 6,553 -11.0% 12,700 -10.4%
June 6,396 -6.0% 7,249 -6.0% 13,645 -6.0%
July 6,930 -10.3% 8,413 -1.6% 15,343 -5.7%
August 7,019 -9.9% 8,726 -0.5% 15,745 -5.0%
September 6,198 -6.5% 7,573 -2.6% 13,771 -4.4%
October 5,287 -12.4% 6,599 -3.5% 11,886 -7.6%
November 3,934 -15.6% 5,247 2.9% 9,181 -5.9%
December 3,975 -8.6% 5,316 5.2% 9,291 -1.2%
Year Total 64,878 -9.8% 75,570 -7.2% 140,448 -8.4%
Chart 3.1 Monthly A/C Movements Development 2012-2013
10
5
0
-5
-10
-15
-20Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
*more than 15 min.
-14.0 -16.3 -12.6 -10.4 -6.0 -5.7 -5.0 -4.4 -7.6 -5.9 -1.2-14.3
Domestic International TotalGrowth 2013/2012
20
3 Counting Airplanes
Table 3.3Monthly Distribution of A/C Movements by Flight Type
CommercialNon-Commercial Grand Total
Month Scheduled Pax Charter Pax Scheduled Cargo Charter Cargo Other
January 8,257 35 347 109 214 439 9,401
February 7,377 19 313 114 201 423 8,447
March 8,311 50 303 112 233 493 9,502
April 9,959 150 332 131 262 702 11,536
May 10,600 212 337 144 475 932 12,700
June 11,050 194 339 170 760 1,132 13,645
July 12,193 179 331 243 973 1,424 15,343
August 12,374 218 298 227 1,120 1,508 15,745
September 11,260 229 304 231 907 840 13,771
October 10,019 139 317 195 594 622 11,886
November 7,833 44 214 245 286 559 9,181
December 8,078 63 206 244 227 473 9,291
Year Total 117,311 1,532 3,641 2,165 6,252 9,547 140,448
Table 3.4Monthly Distribution of A/C Movements: Intra-/Extra-Schengen
Intra-Schengen Extra-Schengen Total
Month 2013 % 2013 / 2012 2013 % 2013 / 2012 2013 % 2013 / 2012
January 6,797 -13.0% 2,604 -16.7% 9,401 -14.0%
February 6,171 -12.6% 2,276 -18.5% 8,447 -14.3%
March 6,929 -15.9% 2,573 -17.5% 9,502 -16.3%
April 8,771 -9.9% 2,765 -20.1% 11,536 -12.6%
May 9,594 -8.1% 3,106 -16.8% 12,700 -10.4%
June 10,203 -4.4% 3,442 -10.4% 13,645 -6.0%
July 11,569 -5.4% 3,774 -6.9% 15,343 -5.7%
August 11,951 -3.9% 3,794 -8.1% 15,745 -5.0%
September 10,152 -4.3% 3,619 -4.7% 13,771 -4.4%
October 8,636 -7.8% 3,250 -7.1% 11,886 -7.6%
November 6,468 -6.9% 2,713 -3.5% 9,181 -5.9%
December 6,585 -0.8% 2,706 -2.1% 9,291 -1.2%
Year Total 103,826 -7.4% 36,622 -10.9% 140,448 -8.4%
Chart 3.2 Structure of A/C Movements Traffic
Chart 3.3 A/C Movements Breakdown Schengen/EU
0 010 10 4030 30 60 8020 20 50 7040
Domestic Scheduled
Domestic Charter
Domestic Cargo
International Scheduled
International Charter
International Cargo
Other
39.741.0
0.10.0
2.01.6
43.845.4
1.00.82.12.0
11.38.6
71.270.5
2.72.7
10.712.0
15.314.8
Intra-Schengen EU
Intra-Schengen non-EU
Extra-Schengen EU
Extra-Schengen non-EU
Market Share Market Share2013 2012 2013 2012
21
Aerostat Handbook 2013
12.7
10.0
9.5
7.6
5.3
2.6
2.5
38.8
21.1
18.0
2.4
1.6
1.4
1.5
Chart 3.6/3.7 Top 10 International Markets/Countries for Scheduled /Charter Pax Movements
Chart 3.4 Segmentation of A/C Movements by Domestic/International
DomesticInternational
DomesticInternational
53.846.2
53.146.9
Chart 3.5 Segmentation of International A/C Movementsby Geographical Region
6050403020100 70 80
WesternEurope
EasternEurope
Middle East
Rest of Asia
Africa
America
73.3
14.3
8.3
0.4
2.3
1.3
72.4
14.7
8.3
0.7
2.4
1.5
Scheduled Charter
2013 2012 2013 2012
22
3 Counting Airplanes
8.3
7.6
3.0
3.0
1.9
1.9
Table 3.5Top 10 International Markets/Countries for Scheduled Pax Movements
CountryA/C
Movements 2013
Market Share
2013
% 2013/
2012
1 Germany 7,842 12.7% -1.0%
2 Italy 6,161 10.0% -6.5%
3United
Kingdom5,825 9.5% -13.8%
4 Turkey 5,119 8.3% 14.7%
5 France 4,660 7.6% -17.9%
6 Cyprus 4,658 7.6% -28.3%
7 Switzerland 3,236 5.3% -9.3%
8Russian
Federation1,843 3.0% 20.9%
9 Spain 1,630 2.6% -32.2%
10 Belgium 1,521 2.5% -27.9%
Other 19,072 31.0% -13.7%
Total 61,567 100.0% -11.5%
Table 3.6Top 10 International Markets/Countries for Charter Pax Movements
CountryA/C
Movements 2013
Market Share
2013
% 2013 /
2012
1 France 560 38.8% 45.1%
2 Netherlands* 304 21.1% n.a.
3 Spain 260 18.0% -19.8%
4Russian
Federation44 3.0% 33.3%
5United
Kingdom35 2.4% -40.7%
6 Turkey 28 1.9% -22.2%
7 Israel 28 1.9% 133.3%
8 Italy 23 1.6% -70.9%
9Czech
Republic21 1.5% 5.0%
10 Libya 20 1.4% 400.0%
Other 121 8.4% -35.3%
Total 1,444 100.0% 26.3%
* Transavia declaring its flights as charter
Ran
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Ran
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Chart 3.6 Top 10 International Markets/Countries for Scheduled Pax Movements
Germany
Italy
United Kingdom
Turkey
France
Cyprus
Switzerland
Russian Federation
Spain
Belgium
Other
40302015 25 351050 45
12.711.4
10.0
9.5
8.3
7.6
7.6
5.3
3.0
2.6
2.5
31.0
9.5
9.7
6.4
8.2
9.3
5.1
2.2
3.5
3.0
31.7
Market Share
Chart 3.7 Top 10 International Markets/Countries for Charter Pax Movements
France
Netherlands*
Spain
Russian Federation
United Kingdom
Turkey
Israel
Italy
Czech Republic
Libya
Other
40302015 25 351050 45
38.833.8
21.1
18.0
3.0
2.4
1.9
1.9
1.6
1.5
1.4
8.4
0.3
28.3
2.9
5.2
3.1
1.0
6.9
1.7
0.3
16.4
Market Share 2013 2012
2013 2012
23
Aerostat Handbook 2013
Table 3.7Ranking of International Markets/Countries According to A/C Movements
Country*
Scheduled & Charter
Pax A/C Movements
2013
Market Share
2013
% 2013/
2012
1 Germany 7,845 12.5% -1.0%
2 Italy 6,184 9.8% -7.3%
3 United Kingdom 5,860 9.3% -14.0%
4 France 5,220 8.3% -13.9%
5 Turkey 5,147 8.2% 14.4%
6 Cyprus 4,658 7.4% -28.3%
7 Switzerland 3,241 5.1% -9.1%
8 Spain 1,890 3.0% -30.7%
9 Russian Federation 1,887 3.0% 21.2%
10 Netherlands 1,548 2.5% -1.0%
11 Belgium 1,528 2.4% -27.5%
12 United Arab Emirates 1,460 2.3% 1.7%
13 Qatar 1,458 2.3% -0.3%
14 Romania 1,454 2.3% -11.6%
15 Egypt 1,240 2.0% 1.2%
16 Bulgaria 1,234 2.0% -22.7%
17 Austria 1,214 1.9% -2.1%
18 Albania 1,176 1.9% -30.6%
19 Serbia 1,157 1.8% -10.1%
20 Israel 1,076 1.7% -16.8%
21 Denmark 789 1.3% 7.3%
22 Ukraine 672 1.1% -5.9%
23 Poland 656 1.0% -14.8%
24 USA 551 0.9% -33.1%
25 Lebanon 493 0.8% -1.2%
26 Jordan 434 0.7% 1.2%
27 Czech Republic 401 0.6% 37.3%
28 Sweden 350 0.6% 71.6%
29 Canada 323 0.5% -5.8%
30 Hungary 261 0.4% -28.3%
31 Malta 210 0.3% 1.0%
32 People’s Republic of China 208 0.3% 5.1%
33 Georgia 184 0.3% -8.0%
34 Finland 165 0.3% 135.7%
35 Croatia 155 0.2% -6.6%
36 Norway 155 0.2% 59.8%
37 Moldova 144 0.2% -24.2%
38 Republic of Ireland 119 0.2% -2.5%
39 Latvia 90 0.1% -56.7%
40 Libya 64 0.1% -63.0%
41 Azerbaijan 62 0.1% NEW
42 Slovakia 16 0.0% -5.9%
43 Tunisia 7 0.0% -94.3%
44 Portugal 6 0.0% -98.1%
45 Iran 6 0.0%
46 Lithuania 3 0.0%
47 Bosnia and Herzegovina 2 0.0%
48 Morocco 2 0.0%
49 Nigeria 2 0.0%
50 Slovenia 1 0.0%
51 Japan 1 0.0%
52 Indonesia 1 0.0%
53 Kenya 1 0.0%
Total 63,011 100.0% -10.9%
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* The country of first origin for arrivals and of last destination for departures
Chart 3.8 Top 10 European Destinations for Scheduled Pax Movements
London
Istanbul
Larnaca
Paris
Rome
Munich
Frankfurt
Zurich
Milan
Moscow
Other
0 2015105 3025 35 40
9.6 10.2
8.9 6.9
8.6 10.6
7.7 8.0
7.2 6.5
4.8 4.4
4.7 4.5
3.8 3.5
3.3 3.3
3.0 2.3
38.5 39.8
Chart 3.9 Top 10 Non-European Destinations for Scheduled Pax Movements
Chart 3.10 Top 10 Domestic Destinations for Scheduled Pax Movements
Doha
Tel Aviv
Cairo
Abu Dhabi
Dubai
Beirut
Amman
Philadelphia
New York
Toronto
Other
0 105 15 20 25
20.1 17.3
14.5 15.2
14.1 12.0
10.1 8.7
10.1 8.3
6.8 5.8
6.0 5.1
3.9 3.3
3.7 6.5
2.9 3.1
7.9 14.8
Thessaloniki
Heraklion
Rhodes
Thira/Santorini
Chania
Mikonos
Mitilini
Kerkyra/Corfu
Paros
Alexandroupolis
Other
0 105 15 20 25 30 35 40
12.9 14.4
11.3 11.3
7.8 7.1
5.8 5.3
5.7 6.2
4.7 4.2
4.5 4.5
4.2 4.0
3.9 3.5
3.7 4.1
35.5 35.3
2013 2012
2013 2012
2013 2012
24
3 Counting Airplanes
Table 3.8Ranking of International Destinations according to A/C Movements
* In the cases of international flights with intermediate stop(s),the cities included in the routing are presented together
City*
Scheduled & Charter
Pax A/C Movements
2013
Market Share
2013
% 2013/
2012
1 London 5,248 8.3% -16.0%
2 Istanbul 4,876 7.7% 15.6%
3 Larnaca 4,658 7.4% -28.3%
4 Paris 4,417 7.0% -12.5%
5 Rome 3,917 6.2% -2.3%
6 Munich 2,588 4.1% -4.7%
7 Frankfurt 2,575 4.1% -6.1%
8 Zurich 2,046 3.2% -4.3%
9 Milan 1,789 2.8% -13.6%
10 Moscow 1,655 2.6% 18.1%
11 Amsterdam 1,548 2.5% -1.0%
12 Brussels 1,528 2.4% -27.5%
13 Doha 1,458 2.3% -0.3%
14 Bucharest 1,454 2.3% -11.4%
15 Sofia 1,233 2.0% -22.7%
16 Vienna 1,212 1.9% -2.0%
17 Geneva 1,193 1.9% -16.6%
18 Tirana 1,176 1.9% -30.6%
19 Belgrade 1,157 1.8% -10.1%
20 Dusseldorf 1,116 1.8% 7.8%
21 Tel Aviv 1,076 1.7% -16.8%
22 Cairo 1,030 1.6% 1.5%
23 Barcelona 1,005 1.6% -17.4%
24 Madrid 824 1.3% -44.2%
25 Copenhagen 789 1.3% 7.3%
26 Stuttgart 758 1.2% 0.7%
27 Abu Dhabi 730 1.2% -0.3%
28 Dubai 730 1.2% 3.8%
29 Berlin 716 1.1% 42.9%
30 Warsaw 656 1.0% 3.1%
31 Kiev 631 1.0% 1.8%
32 Beirut 493 0.8% -1.2%
33 Amman 434 0.7% 1.2%
34 Manchester 400 0.6% 20.8%
35 Prague 399 0.6% 36.6%
36 Stockholm 350 0.6% 71.6%
37 Naples 330 0.5% 15.0%
38 Marseille 295 0.5% -19.8%
39 Philadelphia 280 0.4% 1.4%
40 New York 271 0.4% -50.5%
41 Izmir 269 0.4% -1.1%
42 Budapest 261 0.4% -28.3%
43 Malta 210 0.3% 1.0%
44 Edinburgh 208 0.3% -7.6%
45 Alexandria 208 0.3% -0.5%
46*Munich-
Beijing207 0.3% 4.5%
47 Tbilisi 184 0.3% -8.0%
48 Lyon 171 0.3% 66.0%
49 Toronto 170 0.3% -0.6%
50 Helsinki 163 0.3% 143.3%
51 Oslo 154 0.2% 58.8%
52 Toulouse 149 0.2% -40.9%
53*Dubrovnik-
Zagreb148 0.2% -8.6%
54 St Petersburg 142 0.2% 61.4%
55 Venice 139 0.2% -33.8%
City*
Scheduled & Charter
Pax A/C Movements
2013
Market Share
2013
% 2013/
2012
56 Dublin 119 0.2% -2.5%
57 Montreal 110 0.2% 34.1%
58 Nantes 99 0.2% 28.6%
59 Cologne 92 0.1% -47.7%
60 Riga 90 0.1% -56.7%
61 Nice 88 0.1% -55.1%
62 Krasnodar 84 0.1% 27.3%
63 Chisinau 72 0.1% -24.2%
64*Larnaca- Chisinau
72 0.1% -24.2%
65 Benghazi 62 0.1% -16.2%
66 Baku 62 0.1% NEW
67 Bilbao 44 0.1% NEW
68*Montreal-
Toronto43 0.1%
69 Odessa 27 0.0% NEW
70 Bratislava 16 0.0%
71 Lviv 12 0.0%
72 Malaga 9 0.0%
73 Catania 9 0.0%
74 Valencia 8 0.0%
75 Lisbon 6 0.0%
76 Tunis 6 0.0%
77 Dubrovnik 6 0.0%
78 Tehran 6 0.0%
79 Norilsk 4 0.0%
80 Vilnius 3 0.0%
81 Kharkov 2 0.0%
82 Sarajevo 2 0.0%
83 Salzburg 2 0.0%
84 Rovaniemi 2 0.0%
85 Sharm el Sheikh 2 0.0%
86 Altenrhein 2 0.0%
87 Casablanca 2 0.0%
88 Liverpool 2 0.0%
89 Mitiga 2 0.0%
90 Ostrava 2 0.0%
91 Tyumen 2 0.0%
92 Ankara 1 0.0%
93 Antalya 1 0.0%
94 Newcastle 1 0.0%
95 Strasbourg 1 0.0%
96 Birmingham 1 0.0%
97 Abuja 1 0.0%
98 Djerba 1 0.0%
99 Ljubljana 1 0.0%
100 Matsuyama 1 0.0%
101 Nairobi 1 0.0%
102 Shanghai 1 0.0%
103 Solo City 1 0.0%
104 Stavanger 1 0.0%
105 Varna 1 0.0%
106 Yola 1 0.0%
107 Zadar 1 0.0%
Total 63,011 100.0% -10.9%
Ran
king
Ran
king
25
Aerostat Handbook 2013
31.5 28.0
31.3 35.2
3.7 3.1
3.1 3.0
2.8 3.0
2.4 2.8
2.4 2.5
2.2 1.8
2.0 1.6
1.9 1.9
16.7 17.2
Table 3.9Ranking of Domestic Destinations According to A/C Movements
City*
Scheduled & Charter
Pax A/C Movements
2013
Market Share
2013
% 2013 /
2012
1 Thessaloniki 7,207 12.9% -20.5%2 Heraklion 6,327 11.3% -11.4%3 Rhodes 4,334 7.8% -2.5%4 Thira/Santorini 3,246 5.8% -3.2%5 Chania 3,160 5.7% -19.0%6 Mikonos 2,602 4.7% -2.1%7 Mitilini 2,529 4.5% -11.0%8 Kerkyra/Corfu 2,340 4.2% -6.5%9 Paros 2,162 3.9% -1.5%10 Alexandroupolis 2,087 3.7% -19.7%11 Kos 2,060 3.7% -16.6%12 Chios 1,986 3.6% -14.7%13 Samos 1,789 3.2% -6.8%14 Ioannina 1,154 2.1% -14.1%15 Kavala 1,134 2.0% -13.0%16 Milos 1,016 1.8% -23.7%17 Leros 980 1.8% -3.7%18 Karpathos 908 1.6% -0.3%19 Limnos 889 1.6% -21.2%20 Kalimnos 832 1.5% -1.7%21 Naxos 793 1.4% -2.3%22 Ikaria 746 1.3% -2.0%23 Kithira 734 1.3% 3.7%24 Kefallonia 722 1.3% -21.7%25 Sitia 637 1.1% 8.7%26 Syros 615 1.1% 3.7%27 *Kastoria-Kozani 614 1.1% 2.7%28 Zakinthos 610 1.1% -5.9%29 Astypalea 522 0.9% -1.7%30 Skiathos 504 0.9% -6.7%31 Skiros 268 0.5% 1.9%32 Kalamata 83 0.1% -79.9%
Total 55,832 100.0% -11.3%
Chart 3.11 Top 10 Airlines According to Scheduled & Charter Pax A/C Movements
Aegean Airlines
Olympic Air
Cyprus Airways
Lufthansa
easyJet
Air France
Swiss
Alitalia
Turkish Airlines
British Airways
Other
0 105 15 20 25 30 35 40
Chart 3.12 Alliances’ Market Share inInternational Scheduled A/C Movements
60
50
40
30
20
10
0Non-allied
Carriers
27.2
Star Alliance Skyteam Oneworld
51.146.1
14.1
5.6
34.2
14.4
7.2
Chart 3.14 Top 10 A/C Types According to Number of Flights
Chart 3.13 International Scheduled A/C MovementsConventional vs. Low-Cost Carriers
Airbus A320
Dash8-400
Airbus A321
Airbus A319
Dash8-100
Boeing B737-800
Fairchild Merlin
Jetstream 41
ATR72
Boeing B767-300
Other
0 105 15 20 25 30 35 40
33.2 36.8
17.8 16.4
10.8 8.8
6.9 8.9
6.3 6.3
3.2 2.1
2.7 1.9
0.9 0.9
0.8 1.1
0.7 0.7
16.8 16.0Conventional carriers
Conventional carriers
9.9 10.2
90.1 89.8
Low-cost carriers
Low-cost carriers
Ran
king
* In the cases of domestic flights with intermediate stop(s), the cities included in the routing are presented together
2013 2012
2013 2012
2013 2012 2013 2012
26
3 Counting Airplanes
Table 3.10Peak and Average Daily A/C Movements
Ranking Day Date No of Flights
10 Busiest Days
1 Friday 23/08/2013 554
2 Friday 19/07/2013 547
3 Friday 26/07/2013 544
4 Monday 05/08/2013 536
5 Friday 02/08/2013 531
6 Monday 19/08/2013 530
7 Monday 26/08/2013 528
8 Monday 08/07/2013 526
9 Monday 12/08/2013 526
10 Thursday 01/08/2013 526
30th Busiest Day 30 Thursday 11/07/2013 506
Average Days
Tuesday 28/05/2013 386
Wednesday 17/04/2013 384
Wednesday 16/10/2013 384
Saturday 27/04/2013 384
Average Day = Day with a/c movements traffic closest to the average (140,448/365=385)
Table 3.11Daily A/C Movements Peaks
Day Date No of Flights
Domestic
Arrivals Monday 08/07/2013 131
Departures Monday 08/07/2013 134
Total Monday 08/07/2013 265
International
Arrivals Saturday 17/08/2013 154
Departures Saturday 10/08/2013 157
Total Saturday 10/08/2013 307
Total TrafficArrivals Friday 23/08/2013 279
Departures Friday 23/08/2013 275
Total Friday 23/08/2013 554
Table 3.12Monthly Distribution of MTOW by Flight Type (in tonnes)
CommercialNon-Commercial Grand Total
Month Scheduled Pax Charter PaxScheduled
CargoCharter Cargo Other
January 503,856 2,415 20,000 9,257 4,456 8,779 548,763
February 449,705 1,411 18,767 8,775 4,793 9,607 493,058
March 516,128 5,225 19,241 8,877 5,578 10,895 565,945
April 606,094 17,498 19,385 10,643 4,965 17,854 676,439
May 662,433 19,205 20,427 10,352 6,856 19,661 738,934
June 711,292 18,521 19,551 10,133 14,620 22,062 796,179
July 791,418 15,392 20,824 11,576 17,563 22,240 879,012
August 802,671 19,619 19,291 10,158 14,780 26,173 892,694
September 719,863 18,340 19,988 10,864 28,470 23,064 820,588
October 635,457 12,516 20,667 11,284 9,631 19,849 709,404
November 509,533 3,924 18,955 10,372 6,046 14,181 563,010
December 518,047 4,495 18,484 11,662 6,342 13,594 572,624
Year Total 9,847,720 199,634 246,239 125,235 197,655 233,060 8,256,651
27
Aerostat Handbook 2013
4Tonnes upin the sky
Airfreight volumes at Athens International Airport exhibited a minimal 2% decrease managing a throughput of almost 75,000 tonnes, and signaling a potential revival of the market in the forthcoming year.
In 2013, according to IATA statistics, global air cargo traffic expanded by 1.4% compared to 2012 presenting a more notable pick-up in growth during the second half of the year. International markets increased by 1.2% while domestic traffic improved by 2.5% compared to the previous year. The Middle Eastern carriers once again experienced the strongest growth (12.8% vs. 2012) while the Asia Pacific airlines contracted by a further 1% compared to their -equally weak- performance in 2012. Finally, the European airlines saw an annual 1.8% increase indicating a rebound in the air freight demand during the course of the year.
Yet, despite the acceleration noticed in the latter half of the year, 2014 is expected to be another challenging year, mainly because world trade continues to expand at a more rapid rate than demand for air cargo, suggesting a rather limited growth for the latter.
Airfreight volumes at Athens International Airport exhibited a minimal 2% decrease managing a throughput of almost 75,000 tonnes, and signaling a potential revival of the market in the forthcoming year. The domestic sector presented a marginal yet positive result (+0.4%) caused by a 19% rise of domestic mail and a rather low declining rate (3.2%) of domestic freight. The international sector declined by 2.4% compared to the previous year demonstrating the smallest decline since the beginning of the unfavourable economic climate, signifying the potential stabilisation of this market segment. Finally, volumes carried on freighter aircraft posted 2.1% of growth. The cargo carriers (not the volumes) managed to further increase their market share to 38.7% (from 37.1% in 2012) mainly because of the reduced available capacity of the passenger aircraft in the domestic sector.
The total international freight and mail traffic (almost 88% of the market) amounted to 65,626 tonnes, presenting a 2.4% loss compared to 2012. In particular:
• International imports decreased by 5.5% further reducing the most profitable market segment, while exports inched up by 0.7% posting the first recovery sign since 2009 and suggesting that this business sector may have reached its turnaround point.• Total international mail almost levelled the 2012 uplift declining only by 0.8%.• Traffic carried on freighter aircraft attained a slightly higher market share (40.4% compared to 39.9 in 2012) despite a volume decline of 1.1%.• The four integrators (DHL-European Air Transport, UPS, TNT and FedEx), operating freighter aircraft, increased further their market share achieving 40.3% of total international volumes compared to 37.4% in 2012). • Top ten (10) airlines carried approximately 76% of total international traffic. For the third consecutive year the list is headed by DHL – European Air Transport followed by Aegean Airlines, Emirates, UPS, Lufthansa, British Airways, TNT, Swiss Airlines, Turkish Airlines and Etihad.
Total domestic freight and mail traffic (market share of approximately 12%) increased by 0.4% reaching 9,249 tonnes. In particular:
• Inbound freight dropped by 5.2% while the outbound sector presented a 2.8%-decrease.• Domestic mail outperformed reporting a robust 19%-growth counterbalancing last year’s significant decline of 17%.• The improved traffic figures of the domestic sector were also evident in an increase of 56% of the volumes carried by cargo aircraft whose market share rose to 26.8% compared to 17.2% in 2012.• Six (6) airlines shared the domestic traffic, two of them operating cargo flights only: Epsilon Aviation and Swiftair Hellas. In July 2013, however, Cyprus ceased domestic operations.• Aegean Airlines remained the leading domestic carrier followed by Olympic Air, Swiftair Hellas, Epsilon Aviation, and Cyprus.
29
Aerostat Handbook 2013
Table 4.1 Monthly Cargo Uplift (tonnes)
Month Freight % 2013/2012 Mail % 2013/2012 Total Cargo % 2013/2012
January 4,810.8 -5.3% 825.7 11.5% 5,636.5 -3.2%
February 4,926.8 -6.4% 728.2 13.8% 5,655.0 -4.2%
March 5,334.3 -11.6% 734.2 -2.9% 6,068.5 -10.6%
April 5,825.3 10.9% 768.8 5.1% 6,594.1 10.2%
May 5,254.3 -8.6% 767.2 -0.9% 6,021.5 -7.7%
June 5,752.8 -0.5% 783.6 5.7% 6,536.4 0.2%
July 6,100.9 1.8% 797.4 9.7% 6,898.4 2.7%
August 5,106.9 -3.2% 712.3 -1.6% 5,819.2 -3.0%
September 5,547.6 0.5% 752.5 -3.3% 6,300.1 0.1%
October 5,660.8 -2.9% 867.9 -0.8% 6,528.8 -2.6%
November 5,379.8 -3.8% 806.9 0.1% 6,186.6 -3.3%
December 5,690.9 -1.7% 938.6 -3.7% 6,629.5 -2.0%
Total 2013 65,391.2 -2.6% 9,483.4 2.3% 74,874.6 -2.0%
Chart 4.1 Mail & Freight Monthly Uplift 2013 - 2012
2013 2012
Freight
4000
6000
5000
7000
Jan MarFeb Apr May Jun Jul Aug Sep Oct Nov Dec
600
800
1000
Jan MarFeb Apr May Jun Jul Aug Sep Oct Nov Dec
Tonnes
2500
3000
3500
2013 2012
300
2000
450
600
Jan
Jan
Mar
Mar
Feb
Feb
Apr
Apr
May
May
Jun
Jun
Jul
Jul
Aug
Aug
Sep
Sep
Oct
Oct
Nov
Nov
Dec
Dec
Freight
Chart 4.2 Mail & Freight Monthly Uplift Inbound 2013 - 2012
Tonnes
30
4 Tonnes up in the sky
Table 4.2Monthly Freight Uplift (tonnes)
Month Inbound % 2013/2012 Outbound % 2013
/2012
January 2,175.4 -10.8% 2,635.4 -0.3%
February 2,276.5 -6.8% 2,650.3 -6.0%
March 2,450.0 -14.6% 2,884.3 -8.8%
April 2,788.7 7.3% 3,036.6 14.5%
May 2,558.2 -12.0% 2,696.1 -5.1%
June 2,819.0 -4.3% 2,933.8 3.5%
July 2,994.1 -1.7% 3,106.8 5.4%
August 2,280.2 -7.9% 2,826.7 0.9%
September 2,632.5 -2.1% 2,915.1 3.0%
October 2,696.2 -3.4% 2,964.7 -2.4%
November 2,504.3 -6.5% 2,875.4 -1.4%
December 2,751.5 -2.7% 2,939.4 -0.7%
Total 2013 30,926.7 -5.5% 34,464.5 0.1%
Table 4.3Monthly Mail Uplift (tonnes)
Month Inbound % 2013/2012 Outbound % 2013
/2012
January 464.0 5.7% 361.7 19.9%
February 392.1 5.7% 336.1 25.0%
March 394.2 -9.8% 340.0 6.6%
April 406.0 0.0% 362.8 11.4%
May 403.4 -6.5% 363.9 6.2%
June 423.6 3.0% 359.9 9.1%
July 416.6 11.3% 380.9 8.0%
August 368.2 2.9% 344.2 -6.0%
September 396.8 -3.9% 355.7 -2.6%
October 463.8 0.5% 404.1 -2.2%
November 452.9 2.4% 353.9 -2.6%
December 511.9 -1.2% 426.7 -6.5%
Total 2013 5,093.6 0.6% 4,389.8 4.4%
2013 2012
Chart 4.3Mail & Freight Monthly Uplift Outbound 2013 - 2012
2500
3000
3500
Jan MarFeb Apr May Jun Jul Aug Sep Oct Nov Dec
Freight
300
400
500
200Jan MarFeb Apr May Jun Jul Aug Sep Oct Nov Dec
Tonnes
Chart 4.4Domestic Cargo Uplift 2013 - 2012
Chart 4.5International Cargo Uplift 2013 - 2012
2013 20132012 2012Tonnes Tonnes
8000 40000
4000 20000
2000 10000
0 0Mail out Mail outCargo in Cargo inCargo out Cargo out
6000 30000
Freight in Freight inFreight out Freight outMail in Mail in
-5.2%
-2.8%
+13.4%
+21.4%0.0%
+0.5%
-5.5%+0.7%
-0.6%-1.1%
-4.8%
+0.5%
31
Aerostat Handbook 2013
Chart 4.8Domestic Freight Uplift
Chart 4.9International Freight Uplift
Outbound85.7
Outbound48.4
Inbound14.3
Inbound51.6
Outbound85.3
Outbound46.9
Inbound14.7
Inbound53.1
INB
OU
ND
OU
TB
OU
ND
Chart 4.10Domestic Mail Uplift
Chart 4.11International Mail Uplift
40.729.9
28.5
71.5
70.1
59.4
59.3
40.6
INB
OU
ND
OU
TB
OU
ND
Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
Chart 4.6Monthly Freight Uplift
Inbound OutboundTonnes
2000
3500
3000
2500
Chart 4.7Monthly Mail Uplift
Inbound OutboundTonnes
Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct300
600
500
400
2013 2012 2013 2012
2013 2012 2013 2012
Market Share Market Share
Market ShareMarket Share
32
4 Tonnes up in the sky
Truck Services0.20.1
Outbound Cargo Cargo a/c15.313.2
InboundCargo Pax a/c
24.525.4
OutboundCargo
Pax a/c36.6
37.4
Inbound Cargo Cargo a/c23.423.9
Chart 4.12Structure of Cargo Uplift
Chart 4.13Domestic vs. International Cargo Uplift
International Domestic
87.6 12.487.9 12.1
20
40
60
80
0
100
Chart 4.14Scheduled vs. Charter Cargo Uplift
Scheduled Charter Truck
98.4 1.4 0.299.2 0.7 0.1
20
40
60
80
0
100
Chart 4.15Cargo Uplift - Top 10 Airlines
1
4
7 8 9 10
2
5
3
6
Market Share
Market Share
Market Share Market Share2013 2012 2013 2012 2013 2012
2013 2012
Aerostat Handbook 2013
33
5The networkworksheet
In 2013 Athens was directly connected with scheduled services with 101 destinations (68 international) in 41 countries, operated by a total of 55 carriers. The airport’s route network welcomed 6 new airline partners that launched operations to/from Athens, while 4 new cities were added to the list of the directly served destinations.
In 2013 Athens was directly connected with scheduled services with 101 destinations (68 international) in 41 countries, operated by a total of 55 carriers. Despite the prevailing adverse macroeconomic circumstances in the country and the respective shortfall of demand for air travel, the airport’s route network welcomed 6 new airline partners that launched operations to/from Athens, while 4 new cities were added to the list of the directly served destinations.
In April 2013, Ukraine International Airlines launched year-round services to Kiev, offering a 5 weekly service, while Ural Airlines introduced an Athens-Krasnodar year-round 2-weekly connection. Furthermore, Air Serbia, the new carrier established following JAT’s reorganisation and rebranding, started in November 2013 to offer a daily connection between Athens and Belgrade.
Moreover, a number of new carriers entered the Athens market on a seasonal basis in summer 2013, namely Aviatrans that offered services to/from Kiev since June, Iberia Express that kicked off flights to Madrid for the peak summer period and S7 that introduced 2 flights to Moscow per week for the whole summer season .
In addition to the developments regarding new airline partners, incumbent carriers in the Athens network also introduced new services. In particular, as from the beginning of summer 2013 season, Aegean Airlines introduced seasonal services to the until then unserved destinations of Baku and Lyon and entered in another six routes, namely Berlin, Geneva, Kiev and Warsaw with year-round services and Manchester and St. Petersburg on a seasonal basis. Connectivity to Turkey was enhanced with Pegasus Airlines introducing daily flights to Istanbul Sabiha Gokcen in late June, also sustained during the winter period. Furthermore, during summer 2013 Vueling launched services to Bilbao, Norwegian commenced flights to Helsinki and SAS started up operations both to Oslo and Helsinki. All these positive developments were supported by AIA’s Targeted Incentives Scheme, which within the context of defending traffic volumes were specially designed to support airlines amid the current extremely adverse period for the Greek economy and the aviation sector. In total, thirteen different incentives addressing both development and sustainability aspects were in effect during 2013 and more than 80% of the operating carriers took advantage of one or more of AIA’s targeted incentives.
New Airlines 2013 New Destinations 2013
Air Serbia BakuAviatrans BilbaoIberia Express LyonS7 Airlines OdessaUkraine International Airlines
Ural Airlines
35
Aerostat Handbook 2013
Table 5.155 Airlines Operating Scheduled Passenger Flights
Aegean Airlines Air Transat Delta Air Lines KLM Scandinavian AirlinesAer Lingus Alitalia easyJet Libyan Airlines Sky ExpressAeroflot Astra Airlines Egypt Air Lot Polish Airlines Swiss Intl Air LinesAir Baltic Austrian Airlines El Al Israel Airlines Lufthansa Tarom RomaniaAir Canada Aviatrans Emirates MEA Transaero Airlines
Air China Belleair Etihad Norwegian Air Shuttle Transavia Airlines
Air France British Airways Germanwings Gmbh Olympic Air Turkish AirlinesAir Malta Brussels Airlines Iberia Express Pegasus Airlines Ukraine International AirlinesAir Moldova Bulgaria Air Iberia Qatar Airways Ural Airlines Air One Croatia Airlines Jetair Fly Royal Jordanian US Airways Air Serbia Cyprus Airways Khors Aircompany S7 Airlines Vueling Airlines
Table 5.675 International Charter Destinations
Abuja Bucharest Izmir Matsuyama Rome TyumenAltenrhein Budapest Kharkov Milan Rovaniemi ValenciaAmsterdam Cairo Kiev Montreal Salzburg VarnaAnkara Casablanca Krasnodar Moscow Sarajevo VeniceAntalya Catania Lisbon Nairobi Shanghai Vienna
Baku Djerba Liverpool Nantes Sharm el Sheikh Vilnius
Barcelona Doha LjubljanaB Newcastle Sofia WarsawBeijing Dublin London Nice Solo City YolaBeirut Dubrovnik Lyon Norilsk Stavanger ZadarBelgrade Dusseldorf Madrid Odessa Stockholm ZurichBenghazi Frankfurt Malaga Ostrava TehranBratislava Helsinki Manchester Paris Tel AvivBrussels Istanbul Marseille Prague Toulouse
Table 5.27 Airlines Operating Scheduled Cargo Flights
Airline Country
Epsilon Aviation Greece
European Air Transport Belgium
FedEx Express Belgium
Royal Jordanian Jordan
Star Air (on behalf of UPS) USA
Swiftair Hellas Greece
TNT Airways Belgium
Table 5.352 Airlines Operating Charter Passenger Flights
Adria Airways Aviostart Jet2.Com Small Planet AirlinesAeolian Airlines Bingo Airways Job Air Taimyr AirlinesAir-Berlin Edelweiss Kenya Airways Tarom RomaniaAir Bucharest Estonian Air Minoan Air Thomas Cook Airlines - U.K.Air Dolomiti Eurolot Mistral Air Thomson AirwaysAir Europa Europe Air Post Monarch Airlines Titan AirwaysAir Explore Freebird Airlines Neos Transavia France
Air Lituanica Helitt Lineas Aereas New Livingston Travel Service SmartwingsAir Mediterranee Hermes Airlines Niki Travel Service SlovakiaAir Nostrum Holidays Czech Airlines Orbest Volotea AirlinesAlba Star Iran Air Pullmantur Air Windrose AviationArkia Israeli Airlines Israir Airlines & Tourism Sam Air XL Airways FranceAtlasjet Airlines Japan Airlines Sata International Yamal Airlines
Table 5.433 Domestic Scheduled Destinations
Alexandroupolis LerosAstypalea LimnosChania MikonosChios MilosHeraklion MitiliniIkaria NaxosIoannina ParosKalamata RhodesKalimnos SamosKarpathos SitiaKastoria SkiathosKavala SkirosKefallonia SyrosKerkyra/Corfu ThessalonikiKithira Thira/SantoriniKos ZakinthosKozani
Table 5.568 International Scheduled Destinations
Abu Dhabi Cologne Lviv PragueAlexandria Copenhagen Lyon RigaAmman Doha Madrid RomeAmsterdam Dubai Malta SofiaBaku Dublin Manchester St PetersburgBarcelona Dubrovnik Marseille StockholmBeijing Dusseldorf Milan StuttgartBeirut Edinburgh Montreal TbilisiBelgrade Frankfurt Moscow Tel AvivBenghazi Geneva Munich TiranaBerlin Helsinki Naples TorontoBilbao Istanbul New York ToulouseBrussels Izmir Nice VeniceBucharest Kiev Odessa ViennaBudapest Krasnodar Oslo WarsawCairo Larnaca Paris ZagrebChisinau London Philadelphia Zurich
36
5 The network worksheet
AlexandriaBenghazi
Cairo
Montreal
New YorkPhiladelphia
Toronto
Beijing
Beirut
Tel AvivAmman
DohaDubai
Abu Dhabi
Helsinki
Stockholm
Copenhagen
Istanbul
Berlin
Dusseldorf
Munich
CologneFrankfurt
Stuttgart
Zurich
Ismir
Larnaca
Amsterdam
MilanNice
Brussels
Paris
Lyon
Marseille
Naples
Rome
Venice
Geneva
ToulouseBilbao
Madrid
Barcelona
Malta
Manchester
Edinburgh
Dublin
London
Oslo
Vienna
Warsaw
Moscow
Prague
Zagreb
DubrovnikSofia
Krasnodar
Riga
Lviv
Chisinau
Bucharest
Kiev
Tbilisi
St. Petersburg
Budapest
Belgrade
Tirana
Odessa
Baku
Kastoria
Kavala
Kozani
Thessaloniki
Ioannina
Kerkyra/Corfu
Kefallonia
Zakinthos
Kalamata
Kithira
Alexandroupolis
Skiathos
Skiros
Mikonos
Milos
NaxosParos
Syros
Thira/Santorini
Chios
Ikaria
Limnos
Mitilini
Samos
Astypalea
Kalimnos
Karpathos
Kos
Leros
Rhodes
HeraklionChania
Sitia
33 Domestic & 68 International
Scheduled Destinations
Western Europe
Eastern Europe
Middle East
America /Africa /Rest of Asia
Domestic
Aerostat Handbook 2013
37
6Exercisesin punctuality
During 2013 delays of more than 15 minutes affected 15.9% of all departing flights compared to 13.1% in 2012. Delayed domestic scheduled passenger services increased from 9.5% in 2012 to 13.2% in 2013, while the percentage of delayed European and intercontinental departures was 16.9% and 19.2% respectively. The average delay time of departing flights was 40 minutes compared to 43 minutes in 2012, with the average delay time of intercontinental departing flights amounting to 46 minutes (compared to 56 in 2012) and of domestic scheduled passenger services to 39 minutes (same as in 2012).
A number of special factors affected punctuality in the course of 2013. The months with the highest percentage of delays were July with 20.87% of departing flights being delayed and June with 20.85%, mainly due to work suspensions on 16th July and 13th June; the average delay time was 41 minutes for both months.
Reactionary reasons affected 40.64% of the delayed departures. Besides reactionary reasons, the primary reasons for delayed departures for the year 2013 were:
• Air Traffic Flow Management accounting for 5.98% of delays• Technical and Aircraft Equipment for 7.67%• Airlines Internal for 7.78%,
while only 0.70% of the delayed departures were attributed to Airport Facilities.
Considering all departing flights, average delay time per movement for 2013 was 09:45 mm:ss. This result, almost at the same level as 2012, shows a considerable improvement compared to previous years when the average delay per movement ranged between 12-16 minutes.
During 2013 delays of more than 15 minutes affected 15.9% of all departing flights, with a number of special factors affecting punctuality. Nevertheless, considering all departing flights, average delay time per movement was at the same level as 2012, showing a considerable improvement compared to previous years.
20
15
10
52009 2010 2011 2012 2013
Delay/MVTDelay Minutes per Movement
39
Aerostat Handbook 2013
15.9%
13.1%
Chart 6.1 Proportion of Delayed Flights*
Chart 6.3 Proportion of Delayed Departures*
Chart 6.4 Average Delay per Delayed Departure
13.9%
12.1%
*Proportion of Delayed Flights (more than 15 min)
*Proportion of Delayed Flights (more than 15 min)
Minutes
Chart 6.2 Average Delay per Delayed Flight
Arrivals
Departures
Minutes
4442
43
40
6050403020100
Scheduled
Charter
Scheduled Charter Cargo
Cargo
12.515.3 26.0 22.824.5 28.2
70
30
25
20
15
10
5
0
35
40
80
42
56
49
39
67
43
Departures Arrivals
2013 2012
2013 20122013 2012
2013 2012
6 Exercises in punctuality
38
Table 6.1Monthly Puntcuality Statistics
Departing Flights Arriving Flights
Main Events Affecting Punctuality
Proportion of Delayed Flights
for more than 15 minutes
Average Delay (min) of Flights
Delayed for more than 15 minutes
Proportion of Delayed Flights
for more than 15 minutes
Average Delay (min) of Flights
Delayed for more than 15 minutes
January 12.6% 44.4 11.9% 47.6
February2 x 4h work suspensionof OSYPA & ADEDY on 20 Feb
11.0% 46.0 12.5% 45.1
March 11.5% 49.1 12.8% 48.0
April 10.4% 38.9 10.0% 39.2
May4h work suspension of ATCpersonnel on 16 May
14.8% 37.6 13.3% 39.3
June2h ATC & 5h OSYPA & 4h ATSEP work suspensions on 13 Jun
20.9% 40.9 18.8% 43.6
July4h work suspensionof OSYPA on 16 Jul
20.9% 41.0 17.7% 42.2
August 20.1% 36.4 14.9% 38.5
September 19.5% 38.3 14.5% 39.8
October 14.4% 38.5 11.0% 41.1
November3h ATC & 4h OSYPAwork suspensions on 6 Nov
11.6% 39.6 10.8% 40.1
December 17.1% 40.6 15.0% 43.6
Total 2013 15.4% 40 13.6% 42
Minutes
Chart 6.5 Departing Scheduled Flights Proportion of Delayed Departures*
Chart 6.6 Departing Scheduled Flights Average Delay per Delayed Departure
*Proportion of Delayed Flights (more than 15 min)
20 60
10
20
40
0 0Domestic Domestic Intra-European Intra-European Intercontinental Intercontinental
13.2 39
16.9
38
19.2
46
9.5
39
14.8
42
18.3 56
2013 2012 2013 2012
41
Aerostat Handbook 2013
Table 6.2Proportion of Delay Reasons
Reasons for Delay Arrivals Departures
Reactionary 47.1% 40.6%
Restriction at Airport of Departure 11.0% 8.6%
Airlines Internal 2.9% 7.8%
Technical and Aircraft Equipment 5.9% 7.7%
Aircraft and Ramp Handling 6.8% 7.2%
Air Traffic Flow Management 1.8% 6.0%
Passenger & Baggage 7.0% 5.7%
Flight Operations and Crewing 3.1% 4.2%
Miscellaneous 1.5% 2.9%
Weather 3.0% 2.6%
Other 1.5% 2.0%
Mandatory Security 2.3% 1.1%
Cargo & Mail 0.7% 1.1%
Immigration Customs, Health 0.4% 0.9%
Airport Facilities 3.1% 0.7%
EDP/Airline Automated Equipment Failure 0.5% 0.4%
Restriction at Airport of Destination 0.1% 0.2%
Damage to Aircraft 0.5% 0.1%
Baggage Procesing, Sorting, etc. 0.5% 0.1%
EDP/Other Automated Equipment Failure 0.4% 0.0%
Mail Only 0.1% 0.0%
Airport Facilities - Not ATH 0.0% 0.0%
% of Delayed Flights for which a Delay Reason has been Reported 83.0% 89.6%
Chart 6.7 Proportion of Delayed Flights*
5
10
15
20
25
0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
*more than 15 min.
Minutes
Chart 6.8 Average Delay per Delayed Flight
100 20 30 40 50 60
Departures Arrivals
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Departures Arrivals
42
6 Exercises in punctuality
Chart 6.9 Delay Reasons Distribution
Reactionary
Flight Operations and Crewing
Passenger & Baggage
Aircraft and Ramp Handling
Airlines Internal
Air Traffic Flow Management
Technical and Aircraft Equipment
Restriction at Airport of Departure
Airport Facilities
Other
Baggage Procesing, Sorting, etc.
Restriction at Airportof Destination
Cargo & Mail
Mail Only
Airport Facilities - Not ATH
Miscellaneous
EDP/Airline Automated Equipment Failure
Mandatory Security
EDP/Other Automated Equipment Failure
Weather
Damage to Aircraft
Immigration Customs, Health
3.1
7.0
6.8
2.9
1.8
5.9
11.0
3.1
1.5
0.5
0.1
0.7
0.0
0.0
1.5
0.5
2.3
0.4
3.0
0.5
0.4
4.2
5.7
7.2
7.8
6.0
7.7
8.6
0.7
2.0
0.1
0.2
1.1
0.0
0.0
2.9
0.4
1.1
0.0
2.6
0.1
0.9
% of Times a Delay Reason is Allocated to a Delayed Flight
40.647.1
Chart 6.10 Proportion of Delayed Departures
10
20
30
40
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
*more than 15 min.
Chart 6.11 Average Delay per Delayed Departure
20
40
60
80
100
120
160
140
Charter Cargo Scheduled
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Minutes
Chart 6.12 Departing Scheduled Flights Proportion of Delayed Flights* per Region
20
10
25
15
5
30
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
*more than 15 min.
Chart 6.13 Departing Scheduled FlightsAverage Delay per Delayed Flight per Region
Minutes Domestic Intra-European Intercontinental
30
40
50
70
60
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Departures Arrivals Charter Cargo Scheduled
Domestic Intra-European Intercontinental
43
Aerostat Handbook 2013
7Our grade report
For year 2013, improvement was achieved in a number of service delivery processes compared to prior year results. Average queuing time at check-in and ticketing, as well as speed of baggage delivery were among the improved indices.
Consistent to our commitment to offer high quality services to all stakeholders and within the framework of AIA’s comprehensive Quality Monitoring System, we are closely monitoring and reporting operational performance by measuring specific indices and recording data on the actual performance of key passenger airport processes, such as security, check-in, baggage delivery or passport control.
For year 2013, improvement was achieved in a number of service delivery processes compared to prior year results.
In more detail, average queuing time at check-in and ticketing decreased. At check-in queuing time was measured at 3:26 illustrating a slight improvement in relation to 2012 (measured at 3:40). Queuing time at airline ticket desks was measured at 03:01 compared to 4:39 in 2012.
The annual average of security screening queuing time (for passengers and hand luggage) was measured at 3:02 minutes, increased in relation to 2012 (2:26 minutes), while speed of baggage delivery showed an improvement with the average time for delivering the first bag from the “on-blocks” position dropping from 11.92 in 2012 to 10.98 minutes in 2013.
Regarding Call Centre’s performance, the yearly statistics demonstrate that 99.20% of incoming calls were replied to within less than 2 minutes; operational irregularities related to strike action or bad weather conditions in Greece or abroad continued to occupy the attention of our Terminal Services personnel, who unfailingly stepped in to assist passengers with their inquiries.
Information provision load at the information desks amounted to 117 queries per hour (including roaming agents), the busiest months being the peak summer months of July, August and September, with 158, 177 and 161 queries per hour respectively. Furthermore, consistent to our commitment to continuously improve services offered to the travelling public, we placed special emphasis on managing passenger comments by analysing them on a monthly basis and communicating relevant information to all involved parties.
In 2013, we received 2,354 comments from 1,177 passengers. Out of the total complaint items, 54.8% related to AIA and 45.2% to third parties. Courtesy issues, Security screening and Cleaning demonstrated a remarkable improvement in relation to 2012. Comfort elements also presented a slight improvement while a more considerable progress was noted for Aviation Services.
A total of 740 response letters were dispatched; of these, 86.2% were personalised. The average response time for the year was 5.4 days. Two hundred and forty-five (245) cases required thorough investigation in cooperation with involved departments in order for passengers to receive a qualified answer.
45
Aerostat Handbook 2013
Queues > 10min
Minutes
Minutes
Chart 7.1Check-in Queues - All Airlines / Average Check-in Queuing Time per Month 2012-2013
2013 2012
Chart 7.4Security Screening (Pax & Handbags) / % of Queues Exceeding 10 min
2013 2012
Chart 7.5Ticket Desks Queues - All Airlines / Average Ticket Desk Queuing Time per Month 2012 - 2013
2013 2012
Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
7
5
3
1
6
4
2
3.5
2.7
2.9
3.9
4.6 4.54.1
3.5
2.3
2.8
4.9
2.0
2.42.4
1.6
3.4
2.6
5.0
5.5
4.7
4.0
2.7
3.4
6.2
2.2 2.0
Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
7
5
3
0
1
6
4
2
5.4
4.13.4
2.7
1.91.6 1.7 1.6
3.4
1.5
3.7
4.9
3.5
5.0
4.0
4.7 4.9
5.9 6.1
4.7
4.0
5.1
4.2 3.9
Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
9
8
7
6
5
4
3
0
1
2
0.61.2
2.0
3.8
1.6 1.52.0
4.9
6.0
5.0
3.1
0.0 0.0 0.0 0.0 0.0 0.0
1.5
2.6 2.8
8.2
2.046
7 Our grade report
Minutes
Minutes
Chart 7.3Security Screening (Pax & Handbags) / Average Queuing Time per Month 2012-2013
2013 2012
Chart 7.6Baggage Delivery Service / Average Time for First and Last Bag from “on-blocks” Time 2013 - 2012
2013 Fb-Lb 2012 Fb-Lb2013 Obl-Fb 2012 Obl-Fb
Chart 7.2Check-in Queues - All Airlines / Queuing Time Distribution
2013 2012
Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
Minutes
0-5
6-10
11-15
16-20
21-25
26-30
> 30
0 20 40 60 80 100
5
3
1
4
2
Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
16
12
4
8
Market Share
47
Aerostat Handbook 2013
Chart 7.7Call Centre Waiting Time Under 2 min
2013 2012Waiting < 2 min
100
90
85
95
80Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
200
100
80Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
Chart 7.8Information Provision Queries at the Info Desks
2013 2012Avg Queries per Hour
Note: starting from 2007 statistics include mobile agents load
116
138
158
177161
128
92 9179 75 82
97
119134
161 165158
124
8899
78 7683
123
Chart 7.9Passenger Complaints Analysis
2013 2012
PrMs
Facility Maintenance
Information Screens
Baggage Trolleys
Way Finding / Signage
Cleaning Services
Information Services
Seating / rest Facilities
IT Public Systems
retail & Services
Parking Services
Security Services
Food & Beverage
Aviation Services
0 5 3010 15 20 25
1.31.61.1
1.91.31.7
4.52.73.65.78.1
10.44.7
16.8
1.12.01.2
0.91.5
2.94.32.24.04.76.1
12.96.0
28.2
48
7 Our grade report
10 2 3 4 5
Chart 7.11Passenger Comment Management / Customised Responses per Month
2013 2012of Customised Responses
100
80
60Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
Chart 7.12Passenger Comment Management / Average Response Time per Month
0 1 8765432
2013 2012Average Resonse Time (Days)
4.5
3.6
5.3
7.1
4.2
7.7
4.5
6.2
3.3
4.0
5.1
5.3
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
4.6
5.7
6.0
4.4
6.3
6.8
4.0
7.5
5.3
4.0
4.6
5.0
Chart 7.10Airport Services Evaluation Comparison of 2013 - 2012 Average Rating of Services
2013 2012Average Rating of Services (1-5 scale)
Sense of securityTerminal ambience
Airport staff courtesyPrM facilities
Terminal signageInfo services
Fids monitorsSeating availability
ComfortCleanliness
Shoppingrestaurants
Other commercial servicesParking servicesBaggage trolleys
Check-in services (airline / gh services)Aircraft boarding (airline / gh services)
Baggage delivery (airline / gh services)
0.13-0.02
0.220.14
0.070.020.080.000.020.050.06
0.11-0.010.08
-0.020.09
0.12-0.10
49
Aerostat Handbook 2013
8Joining the passenger dots
The observed decline in traffic was mainly driven by the limited travelling demand of the Greek residents experiencing a drop of -9%, vis-a-vis the remarkable upward trend of the foreign residents that not only reached but also managed to surpassed prior-year levels by 3%.
Demographic characteristics of passengers travelling through Athens International Airport showed minor variations in 2013 compared to 2012, with the slight majority of passengers still being males (55%) and the average age standing at 40 years old. Higher education remains one of the main characteristics of Athens passengers, since more than 80% of passengers held a college/ university degree.
In terms of nationality, local nationals still accounted for slightly more than half of the airport population (51%). Focusing on passengers’ residence, the observed decline in traffic was mainly driven by the limited travelling demand of the Greek residents experiencing a drop of -9%, vis-a-vis the remarkable upward trend of the foreign residents that not only reached but also managed to surpassed prior-year levels by 3%.
In both domestic and international segments of traffic, the majority of passengers travelled though Athens International Airport for personal reasons (70%). Amongst leisure traffic, holidaymakers held the 55%, while the second largest proportion of leisure passengers flew in order to visit their friends and relatives (38%). The main reason for business travelling remains the attendance of a meeting (51%), followed by the participation at a congress/conference that showed a marginal growth (15%).
As per travelling behaviour, and despite the overall reduction in passenger volumes, average trip length remained unchanged while frequency of travel from Athens airport signified a slight striking, formulating the respective figure at 4.8 trips per year (from 5.2 in 2012).
Athens “Origin & Destination” passengers reached 79% in 2013. The Greek capital seemed to regain tourists’ interest, a fact that becomes obvious when observing the growth in numbers of foreigners who visited Athens for more than 24 hours, estimated at +8%. On the other hand, it was clear that the transfer ‘product’ suffered this year both among foreigners but especially among Greek residents, mostly due to the shrinking of domestic frequencies. The highest percentage of transfer passengers were those travelling between an international and a domestic destination and vice versa (77%), presenting a -10% decline, with Thessaloniki and Heraklion holding the top position of passengers travelling to domestic destinations via Athens airport. Among transfer passengers’ travelling internationally, Cyprus is still at the first ranking position, with USA and France following. Passengers transferring between two domestic destinations suffered the most, experiencing a sharp 23% drop.
Overall, the volume of indirect passengers remained almost stable in 2013, estimated at almost 2.1 million. While Europe presented a significant drop of 9%, all other regions indicated a growth trend in indirect traffic volumes, the most noteworthy ones originating Eastbound; Australia 218,000 (+15%) and Far East 266,100 (+9%). In 2013, the top indirect destination within Europe was London, with New York standing as the leader among non-European destinations.
The concentrated efforts of airlines to enhance electronic bookings are strongly reflected this year, with ticket reservations though airlines’ websites reaching 42% and experiencing an important growth versus last year. Consequently, average advance booking period indicated an upward trend at almost 43 days prior to departure.
51
Aerostat Handbook 2013
Chart 8.1Gender
Chart 8.2Age
Chart 8.3Education
Mal
eFe
mal
e
18-24 yrs 25-34 yrs 35-44 yrs 45-54 yrs 55+ yrs
Mea
n A
ge: 4
0 y
ears
55
45
12
29
2117
8176
23
24
18 17
54
46
13
29
22
18 18
10 20 30 40 50 600
0
30
25
20
15
5
10
NONE/ ELEMENTARYHIGH SCHOOL COLLEGE/ UNIVERSITY
2013 2012
2013 2012
2013 2012
Market Share
Market Share
Market Share
8 Joining the passenger dots
52
Chart 8.6Origin
2013 2012
Chart 8.5Main Residence
2013 2012
Chart 8.4Main Nationality
2013 2012
GR
EE
kS
L
IVIN
G IN
G
RE
EC
E
FO
RE
IGN
ER
S
LIV
ING
A
bR
OA
d
FO
RE
IGN
ER
S
LIV
ING
IN
GR
EE
CE
GR
EE
kS
L
IVIN
G
Ab
RO
Ad
4241
4143
6
11
6
10
SOUTH AMERICA
SOUTH AMERICAN
ASPASP
MIddLE EASTUSA/CANAdIAN
AFRICAAFRICAN
USA/CANAdAMIddLE EASTERN
REST OF EUROPE
OTHER EUROPEAN
E.U.(NON-GREECE)
E.U.(NON-GREEk)
GREECEGREEk
5050 4040 3030 00 2020 1010
47
30
4
3
9
5
1
1
50
30
4
2
8
4
1
1
51
25
6
2
5
1
2
53
25
6
2
5
1
1
8
7
Market Share
Market Share
Market Share
53
Aerostat Handbook 2013
Chart 8.9Outgoing vs. Return-home Flight
Return-Home Flight Outgoing Flight
Chart 8.10Trip Length - Greek Residents
2013 2012
80
0
70
20
10
30
40
50
60
Total domesticdestination
Internationaldestination
47
(46)
34
(34)
53
(52)
53
(54)
66
(66)
47
(48)
One month+
3-4 Weeks
2 Weeks
1 Week
5-6 days
3-4 days
1-2 days
Less than a day
0 5 10 15 20 25
8
14
12
13
12
21
17
2
7
13
13
13
12
22
18
2
Average Trip Length : 13 days (13 days)*
Chart 8.11Trip Length - Foreign Residents
2013 2012
Chart 8.12Purpose of Trip
2013 2012
One month+
3-4 Weeks
2 Weeks
1 Week
5-6 days
3-4 days
1-2 days
Less than a day
0 105 15 20 25
10
21
25
14
10
14
7
0
10
20
25
15
9
14
6
0
Average Trip Length : 17 days (17 days)*Average Stay in ATH: 5.9 days (5.6 days)*
Personal Reasons69
Personal Reasons70
business Reasons31
business Reasons30
Chart 8.7Frequency of Travelling
2013 2012
Chart 8.8Frequency of Travelling to/from Athens
2013 2012
0Light
(Up to 2 times/year) Light
(Up to 2 times/year) Medium
(3-9 times/year)Medium
(3-9 times/year)Heavy
(10+ times/year)Heavy
(10+ times/year)
Average No Of Trips per Year: 9.4 (9.8)* Average No Of Trips per Year: 4.8 (5.2)*
50
40
30
20
10
0
60
50
40
30
20
10
25
43
32
25
42
33
58
28
14
56
29
15
Market Share
*(2012) *(2012)
*(2012)*(2012)
*(2012)
54
8 Joining the passenger dots
Chart 8.16Ticket Booking
2013 2012
30
42
15
13
9
3638
16
22
6
Reservation Period : 43 Days (38 Days)*
Chart 8.13Business Reasons for Travelling
2013 2012
business Meeting
Conference/ Congress
Trade Fair/ Exhibition
Training Course/ Seminar
Maritime Jobs
Sales
Other
51
15
6
8
4
1
15
48
13
6
10
4
3
16
0 2010 30 40 50 60
Chart 8.14Personal Reasons for Travelling
2013 2012
Chart 8.15Way of Travelling on Holiday
2013 2012
TR
AV
EL
LIN
G
WIT
HA
GR
OU
P
TR
AV
EL
LIN
G
INd
EP
EN
dE
NT
LY
98
97
Holidays/ Tourism
Visit to Relatives/
Friends
Studies
Military
Medical Reasons
Other
0 10 20 30 5040 60
55
38
2
1
0
3
53
39
2
1
1
3
2
3
Travel Agent/Tour Operator
Airlines Website booking Engine/Travel Website
Company’s Travel department
Airlines Call Center/Office
At The Airport0
20
10
30
40
50
*(2012)
55
Aerostat Handbook 2013
Chart 8.18Transfer Passengers
2013 2012
Chart 8.19Movement of Transfer Passengers
2013 2012
O&d79
O&d77
Transfer21
Transfer23
80
0
70
20
10
30
40
50
60
dom to dom Int to Int dom to Int & Int to dom
12 11
77
13 13
74
Chart 8.20Top Domestic Destinations of Transfer Passengers
2013 2012
MitiliniChiosRhodesMikonos koskerkyra/Corfu
ChaniaThira/Santorini
HeraklionThessaloniki
13 13
11
9 9
1514
11
9
8
7
54 4 4
6
5
3 3
5
Chart 8.17Reservation Period
Reservation Period : 43 Days (38 Days)*
1-10 days 21-30 days11-20 days 30+ days10
40
30
20
50
Greek Residents Foreign Residents
15
12
9
6
3
0
Market Share
Foreign Average: 58 Days (53 Days)
Greeks Average: 25 Days (24 Days)
*(2012)
56
8 Joining the passenger dots
80,000 100,000 120,00040,00020,000 60,000
Chart 8.23Main Indirect International Destinations
Chart 8.22Direct vs. Indirect Flight to Final International Destination
2013 2012
Chart 8.21Top International Destinations of Transfer Passengers
2013 2012
Cyprus
United States
France
United kingdom
Italy
Australia
Germany
Turkey
Switzerland
belgium
UAE
Spain
0 2 4 6 10 128
11
8
8
7
6
5
5
4
4
3
3
3
12
7
9
8
8
5
8
3
2
3
2
5
dIR
EC
T
FL
IGH
T
INd
IRE
CT
F
LIG
HT
79
80
21
20
New York
Melbourne
Sydney
London
Paris
Chicago
boston
Amsterdam
Johannesburg
Hamburg
Washington
brussels
dubai
San Francisco
Toronto
Stockholm
Montreal
dusseldorf
Los Angeles
119,900
96,800
86,100
48,900
47,900
44,100
43,100
41,200
40,100
38,300
30,800
29,000
29,000
29,000
28,500
27,400
27,400
26,600
26,500
2013 Passengers
57
Aerostat Handbook 2013
9Addingtourists
The Greek capital seems to regain tourist interest, a fact that becomes obvious when noting growth (+8%) of foreign leisure passengers who visited Athens for more than 24 hours.
Foreign residents showed a clear improvement trend in 2013, with Athens International Airport welcoming almost 2.6 million foreigners. Especially, incoming leisure traffic in the international segment presented positive signs starting from May till the end of the year and it is really worth noting that even during the winter months leisure foreigners showed a double-digit growth, signifying the extension of foreigners’ visiting period in Athens.
Focusing on regional development, the majority of the markets signified impressively positive signs of recovery in terms of tourism. The highlight of 2013 was the upward trend of ttourists originating from the long – haul destinations, such as Australia and Canada. During the last months of the year Americans also managed to reverse the negative trend and for one more year proved to be the leading country of incoming tourism. Traditional main European countries of tourism for Athens continued their negative course this year, however, a positive development was mostly driven by other non-traditional countries such as Switzerland, Belgium Netherlands, Russia and Turkey.
It is worth noting that the Greek capital seems to regain tourist interest, a fact that becomes obvious when noting growth (+8%) of foreign leisure passengers who visited Athens for more than 24 hours. Even in the hot summer months of July and August, respective growth levels reached 9% and 8% respectively. With a 7% decline of transfers among the incoming leisure traffic, most of the tourism destinations in Greece via Athens International Airport presented a drop in volumes. Although average length of stay in Greece indicated a slight striking, foreigners visiting period in Athens increased by one day, ending up to an average of six days. Stabilisation of the Greek economy was also mirrored in figures of incoming passengers who travelled for business purpose. Foreign residents who visited Athens/Greece on business reached almost 620,000, with Cyprus remaining the top business partner although with a noteworthy decline. On the other hand, business traffic originating from United Kingdom showed a great recovery. Athens has proven to be more attractive for businessmen this year, while on the other side transfer passengers on business suffered significantly; most of them travel to Crete and Thessaloniki. Incoming business travellers stayed 4 days on average in Greece.
With respect to Greek residents’ travelling, Greeks reduced their international trips by 10% in 2013 while the outgoing leisure trips presented an even higher drop of 12%. Unfortunately, the respective group of passengers experienced a negative course throughout the year without any recovery signs.
United Kingdom was Greek residents’ favourite leisure destination presenting the highest volumes of travellers but also double-digit growth, solely due to the strong VFR traffic. Cyprus, Germany and Italy that were traditionally preferred tourism spots experienced a significant reduction.
Outgoing business traffic – estimated at approximately 600,000 – presented an unfavourable development throughout the year. With Germany, United Kingdom and Cyprus remaining the first choice of Greek business people, Turkey also performed positively and entered the top 5 list of business destinations. Greek travellers stayed abroad on business for almost a week.
59
Aerostat Handbook 2013
-7%
15%
22%17%
4%36%
300,000
400,000
250,000
350,000
200,000
150,000
100,000
50,000
00 50,000 300,000250,000200,000150,000100,000 Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
Chart 9.1Incoming Passenger Development
Chart 9.3Incoming Leisure Arrivals per Geographical Region
Chart 9.2Seasonality of Incoming Leisure Traffic Arrivals
Chart 9.4Top 10 Countries of Incoming Leisure Traffic
2013
Foreign residents
Foreign residents on leisure
Foreign residents on business
Million passengers
Million passengers
Thousand passengers
2,618,365
2,555,089
1,937,408
1,998,065
617,682
620,300
2%
3%
0% 92,0
808
1,119
94
,49
6
169
,775
185
,38
4
73,9
60
308
,114
54
,34
0 80
,131
234
,327
249
,034
116
,929
350
,45
6
154,
066
307,
745
61,8
57
72,8
34
143,
79016
5,71
9
346,
120
77,5
95
66,7
14
207,
308 24
1,580
-12% -12% -5% -24% 12% 13% 0% 1% 3% 18% 30% 20%
6% -6% 23% -16% -28% 24% -17% 38% -17% 55%
United States152,867
France106,752
Australia99,982
UK79,083
Germany55,829
Canada47,587
Italy38,266
Switzerland36,402
Cyprus34,832
Belgium31,103
1,200,000
1,000,000
800,000
600,000
400,000
200,000
0Western Europe America Asia Pacific Eastern Europe Middle East Africa
2013 2012 2013 2012
2013 2012
60
9 Adding tourists
Chart 9.5Countries with the Highest Growth of Incoming Leisure Traffic
Chart 9.7Top Incoming Leisure Destinations in Greecevia Athens
Chart 9.8Length of Stay in Greece - Incoming Leisure Traffic
Chart 9.9Seasonality of Incoming Business Traffic Arrivals
Chart 9.10Top Countries of Incoming Business Traffic
Chart 9.6Incoming Leisure Traffic Visiting Athens& Catchment Area
2013 2012
2013 2012
2013 Passengers
2013 Passengers
2013 2012
Ukraine
Rhodes
United States
More thana month
Lebanon
Thessaloniki
France
3-4 Weeks
Argentina
Chania
Germany
2 Weeks
Turkey
Heraklion
Italy
1 Week
Russia
Thira
Cyprus
80000
70000
60000
50000
40000
30000
20000
Incoming Leisure Traffic in Athens
& Catchment Area
Incoming Leisure Traffic
Transferring to Other Greek
Destinations via ATH
Brazil
Mikonos
United Kingdom
0
0
0
020,000
40,000
40,000
30,000
60,000
60,000
40,000
80,000
80,000
10,000
20,000
20,000
300,000 900,000 1,500,00050,000
100,000
0 20 30 4010 50
+26%
+39%
+26%
+75%
+38%
+76%
-16%
-13%
-8%
-1%
-20%
+4%
+8%
-7%
48,153
21,579
19,581
17,983
14,386
12,987
38,554
15,499
15,499
10,268
10,462
7,362
1,427,418
570,647
1,321,893
615,514
95,127
76,124
69,391
38,462
34,925
34,924
Average days in Greece: 15 - Average days in Athens: 6
Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct
-14%
+3%
-12%
+10%
+3%
+13%
-10%
-3%-1%
+1%
0%+6%
-11%
+8%
-7%
-5%
-7%
-16%
62,526
55,207
50,306
50,120
38,645
33,992
28
44
18
10
Growth 2013/2012
Growth 2013/2012
Growth 2013/2012 Growth 2013/2012
Growth 2013/2012
61
Aerostat Handbook 2013
Chart 9.11Incoming Business Traffic Visiting Athens & Catchment Area
2013 2012
2013 2012
2013 2012
Incoming Business Traffic
in Athens & Catchment Area
Incoming Business Traffic
Transferring to Greek
Destinations via ATH
0 100,000 300,000 500,000
466,590
153,710
433,180
184,502
+8%
-17%
Greeks Travelling to International
Destinations
Greeks Travelling for Leisure
to International Destinations
Greeks Travelling for Business
to International Destinations
0 2,000,0001,500,0001,000,000500,000
1,445,844
1,612,027
-7%
-10%
-12%
Chart 9.12Top Incoming Business Destinations in Greecevia Athens
2013 Passengers
Kerkyra
Rhodes
Thessaloniki
Heraklion
Chania
0 20,000 25,000 30,00010,000 15,0005,000
+3%
-8%
-43%
+25%
-8%13,250
16,339
23,410
26,500
27,822
Chart 9.13Length of Stay in Greece - Incoming Business Passengers
Chart 9.14Greek Outgoing Passengers Development
Chart 9.15Seasonality of Greek Leisure Traffic Departures
More thana month
3-4 Weeks
2 Weeks
1 Week
0 4030 6050 702010 80
6%
6%
12%
76%
Average days in Greece: 4
596,584
849,260
641,925
970,102
40,000
120,000
60,000
80,000
100,000
Jan MarFeb Apr May Jun Jul Aug Sep Oct Nov Dec
-15% -19%
8%
-29%1%
-34%
-17%
-10%
-11%
-7%-8%
-4%
Growth 2013/2012
Growth 2013/2012
Market Share
Growth 2013/2012
Growth 2013/2012
62
9 Adding tourists
2013 Passengers 2013 Passengers
Chart 9.16Top 10 Countries of Greek Leisure Traffic
Chart 9.17Length of Stay Abroad - Greek Leisure Traffic
United States
Turkey
France
Germany
Italy
United Kingdom
Cyprus
0 40,000 60,000 80,000 120,000100,00020,000
+18%
-17%
-19%
-30%
-18%
-17%
-9%39,491
52,484
62,760
43,227
62,421
75,754
107,092 More thana month
3-4 Weeks
2 Weeks
1 Week
0 4030 502010
14%
17%
20%
47%
Average days abroad: 15
2013 Passengers
Italy
France
Turkey
Cyprus
Germany
United Kingdom
0 20,000 30,000 40,000 50,00010,000
Chart 9.18Seasonality of Greek Business Traffic Departures
Chart 9.19Top 10 Countries of Greek Business Traffic
Chart 9.20Length of Stay Abroad - Greek Business Traffic
2013 2012
20,000
30,000
40,000
60,000
80,000
70,000
50,000
Jan MarFeb Apr May Jun Jul Aug Sep Oct Nov Dec
-20%
+1%
-27%
+4%
-16%
-5%36,332
37,048
38,122
39,613
44,744
45,221 More thana month
3-4 Weeks
2 Weeks
1 Week
0 4030 6050 702010 80
Average days abroad: 6
6%
12%
9%
74%
-4%
8%
-11%
17% -22% -13%
-9%
0%
-8% -20%
-15%23%
Market Share
Growth 2013/2012
Growth 2013/2012 Growth 2013/2012
63
Aerostat Handbook 2013
10Greek arithmetic
The thirty-nine commercial airports achieved a noteworthy passenger traffic growth of 5.1%, attributed to the succesful performance of international passenger demand.
In the course of 2013, the thirty-nine Greek commercial airports welcomed a total of 38.5 million passengers, 1.9 million or 5.1% above the corresponding prior-year levels. This noteworthy growth was achieved amid a challenging economic environment in the country and is attributed to the successful performance of international passenger traffic that reached 28.5 million, 2.2 million or 8.2% above the respective levels of 2012, which reflects the overall robust growth of international tourist arrivals in Greece during 2013. By contrast, domestic air travellers, largely impacted by the country’s recession, saw a shortfall of 300 thousands, representing a decline of almost 3%.
With major Greek summer holiday destinations relying largely on international foreign visitors, it is not a surprise that they have achieved a strong double-digit passenger traffic increase during 2013. On the other hand, Athens and to a lesser extent Thessaloniki, which hold a considerable share of domestic traffic and Greek travellers, were impacted by the Greeks’ low propensity to travel and were largely outperformed by their counterparts in the islands. As a result, popular tourist destinations gained market share, with Rhodes becoming the third busiest airport in Greece, behind Athens and Heraklion, leaving Thessaloniki in the fourth place; however, Thessaloniki retains the second position in terms of domestic air travellers.
Passengers travelling to/from Greece with charter airline operations amounted to 15.4 million in 2013, increased by 7.3% compared to 2012, and account for almost 43% of the total international passenger traffic in Greece and more than 80% of the international passengers at Greek regional airports (excluding Athens).
The number of airline operations serviced by Greek airports was reduced by 2% compared to 2012, mainly due to the effort on rationalising the domestic network which resulted in a drop in domestic flights of 7.5%. A modest increase of 2.7% was evident in international flights which were largely impacted by the reduction of international scheduled operations in the two largest cities of the country.
As the country’s main metropolitan airport, with almost half of its passengers being Greek residents, Athens International Airport suffered the impact of the Greek economy’s crisis and the subsequent negative impact on the Greek residents air travelling more severely than the regional holiday destination airports. As a result, in 2013 Athens represented 32% of Greece’s total passenger traffic, compared to 35% in 2012.
Aerostat Handbook 2013
65
Chart 10.3Top 10 Greek Airports According to International Passenger Traffic
Chart 10.4Top 10 Greek Airports According to International Charter Passengers
Table 10.1Passenger Traffic of main Greek Airports
Commercial PassengersDomestic International Total
City 2012 2013 %2013 /2012 2012 2013 %2013 /2012 2013 %2013 /2012
Athens 4,484,722 4,283,737 -4.5% 8,380,154 8,176,727 -2.4% 12,460,464 -3.1%Heraklion 842,755 861,480 2.2% 4,209,288 4,934,599 17.2% 5,796,079 14.7%Rhodes 600,167 626,605 4.4% 3,213,780 3,573,463 11.2% 4,200,068 10.1%Thessaloniki 1,449,116 1,429,869 -1.3% 2,557,088 2,655,138 3.8% 4,085,007 2.0%Kerkyra/Corfu 231,215 217,293 -6.0% 1,683,307 1,889,525 12.3% 2,106,818 10.0%Chania 397,661 366,315 -7.9% 1,435,313 1,721,447 19.9% 2,087,762 13.9%Kos 192,043 175,060 -8.8% 1,605,458 1,853,521 15.5% 2,028,581 12.9%Zakinthos 22,991 29,445 28.1% 848,384 975,047 14.9% 1,004,492 15.3%Thira/Santorini 358,468 403,652 12.6% 405,071 494,422 22.1% 898,074 17.6%
Mikonos 225,789 233,934 3.6% 276,154 350,592 27.0% 584,526 16.5%OtherGR airports 1,491,340 1,365,952 -8.4% 1,747,867 1,911,809 9.4% 3,277,761 1.2%
Total Greece 10,296,267 9,993,342 -2.9% 26,361,864 28,536,290 8.2% 38,529,632 5.1%
Chart 10.1Top 10 Greek Airports According to Total Passenger Traffic
Chart 10.2Top 10 Greek Airports According to Domestic Passenger Traffic
Athens
Heraklion
Rhodes
Thessaloniki
Kerkyra/Corfu
Chania
Kos
Zakinthos
Thira/Santorini
Mikonos
Other
Athens
Thessaloniki
Heraklion
Rhodes
Thira/Santorini
Chania
Mitilini
Mikonos
Kerkyra/Corfu
Alexandroupolis
Other
0 020 201510 105 25 30 3035 4040 50
32.3
15.0
10.9
10.6
5.5
5.4
5.3
2.6
2.3
1.5
8.5
42.9
14.3
8.6
6.3
4.0
3.7
2.9
2.3
2.2
1.6
11.2
35.1
13.8
10.4
10.9
5.2
5.0
4.9
2.4
2.1
1.4
8.8
43.6
14.1
8.2
5.8
3.5
3.9
3.1
2.2
2.3
2.1
11.5
2013 2012 2013 2012
28.7
6.6
17.3
6.512.5
6.0
3.4
9.3
1.7
1.4
6.5 Other GR airports
Kefallonia
Thessaloniki Athens
Kos
Rhodes
Heraklion
Thira/Santorini
Zakinthos
Chania
Kerkyra/Corfu
31.89.7
6.4
5.4
3.2
1.3
16.0
12.2
6.1
1.5
6.4
Heraklion
Rhodes
Kerkyra/Corfu
Kos
Chania
Zakinthos
Thira/Santorini
Kefallonia
Mikonos
Aktio
Other
0 105 15 20 25
23.2
20.3
10.9
10.5
10.3
5.8
2.9
2.4
1.9
1.9
9.9
23.7
20.8
11.0
10.5
10.2
5.9
2.8
2.4
1.2
1.9
9.0
Market Share
Market Share Market Share
Market Share
10 Greek arithmetic
66
2013 20122013 2012
Chart 10.7Top 10 Greek Airports According to International Aircraft Movements
Chart 10.8Top 10 Greek Airports According to International Charter Movements
Table 10.2Aircraft Movements of main Greek Airports
Commercial Aircraft MovementsDomestic International Total
City 2012 2013 %2013 /2012 2012 2013 %2013 /2012 2012 2013 %2013 /2012
Athens 67,889 61,137 -9.9% 76,874 70,318 -8.5% 144,763 131,455 -9.2%Heraklion 12,538 11,717 -6.5% 28,318 31,923 12.7% 40,856 43,640 6.8%Thessaloniki 20,265 17,692 -12.7% 22,741 21,954 -3.5% 43,006 39,646 -7.8%Rhodes 10,066 10,162 1.0% 20,830 22,425 7.7% 30,896 32,587 5.5%Kerkyra/Corfu 3,598 3,635 1.0% 11,694 12,984 11.0% 15,292 16,619 8.7%Kos 3,811 3,863 1.4% 11,161 12,617 13.0% 14,972 16,480 10.1%Chania 4,943 4,223 -14.6% 9,177 10,882 18.6% 14,120 15,105 7.0%Thira/Santorini 4,121 4,073 -1.2% 3,321 4,027 21.3% 7,442 8,100 8.8%
Zakinthos 1,215 1,300 7.0% 5,505 6,204 12.7% 6,720 7,504 11.7%Mikonos 3,553 3,691 3.9% 2,447 3,165 29.3% 6,000 6,856 14.3%Other GR airports 44,793 42,058 -6.1% 13,921 15,098 8.5% 58,714 57,156 -2.7%
Total Greece 176,792 163,551 -7.5% 205,989 211,597 2.7% 382,781 375,148 -2.0%
Chart 10.5Top 10 Greek Airports According to Total Aircraft Movements
Chart 10.6Top 10 Greek Airports According to Domestic Aircraft Movements
Athens
Heraklion
Thessaloniki
Rhodes
Chania
Kos
Kerkyra/Corfu
Thira/Santorini
Zakinthos
Mikonos
Other
Athens
Thessaloniki
Heraklion
Rhodes
Mitilini
Chania
Thira/Santorini
Kos
Mikonos
Kerkyra/Corfu
Other
0 020 2015 1510 105 525 2530 3035 3540 40
35.0
11.6
10.6
8.7
4.4
4.4
4.0
2.2
2.0
1.8
15.2
37.4
10.8
7.2
6.2
2.7
2.6
2.5
2.4
2.3
2.2
23.8
37.8
10.7
11.2
8.1
4.0
3.9
3.7
1.9
1.8
1.6
15.3
38.4
11.5
7.1
5.7
2.9
2.8
2.3
2.2
2.0
2.0
23.1
2013 2012 2013 2012
33.2
6.1
15.1
6.010.6
5.1
2.9
10.4
1.9
7.1 Other GR airports
Thessaloniki Athens
Kos
Rhodes
Heraklion
Thira/Santorini
Zakinthos
Mikonos
Chania
Kerkyra/Corfu
37.311.0
5.7
4.5
2.7
13.8
10.1
5.4
1.6
6.8
Heraklion
Rhodes
Kerkyra/Corfu
Kos
Chania
Zakinthos
Thira/Santorini
Mikonos
Kefallonia
Thessaloniki
Other
0 105 15 20 25
22.1
19.0
11.0
10.7
9.7
5.6
3.4
2.5
2.4
2.1
11.5
23.4
20.5
11.2
10.9
9.4
5.8
3.3
0.5
2.3
1.9
10.9
1.21.5
2013 2012Market Share Market Share
Market ShareMarket Share
Aerostat Handbook 2013
67
2013 2012
11Europe plus the world
In 2013, global passenger traffic enjoyed a growth of 4% proving resilient to the relatively slow global economic growth. Regarding Europe, the modest overall passenger traffic growth was formulated by the difference in growth rates of EU and non-EU airports.
2013 was a year that the global aviation industry proved resilient to the relatively slow global economic growth and the high fuel costs, supported by improvements in the industry structure and efficiency gains, including airline consolidations, enhanced airline ancillary revenues, improved aircraft utilisation and further cost management actions. As a result, IATA estimates improved net profit margins for the airlines worldwide in 2013 of 1.8% (compared to 1.1% in 2012), while ACI reports a global passenger traffic growth of 4%. However, this overall robust growth in air travel was driven by solid economic expansion in emerging regions vis-à-vis a far slower expansion of more mature markets.
The Asia Pacific rim and Middle East were the regions with the most rapid passenger traffic growth, by 9.2% and 7.4% respectively, while the Latin America/Caribbean market also showed a robust increase of 5.1%. Europe and North America, together representing approximately 55% of the global air travellers, were impacted by the economic challenges in the specific markets and the subsequent effect on domestic travel and exhibited slow growth of 2.9% and 1.1% respectively. Africa, currently the smallest market accounting for almost 3% of the passengers worldwide, presented stagnation, with a minimal passenger traffic increase of 0.3%.
Development of aircraft movements worldwide was sluggish (+0.1%), with Europe, North and Latin America suffering reduced number of operations, while the strong rise of the number of flights in the Asia/Pacific (+5.9%) and the Middle East (+4.9%) regions is worth noting.
Air cargo volumes in 2013, despite the economic woes for most of the year, managed to retain and surpass 2012 levels by 0.7%, turning positive in the last three months of the year and giving signs of a potential revival. This was a result of the rise in business confidence and improvements in international trade. Middle East was the only region that achieved robust increase in the air cargo uplift, by 5.1%.
Regarding Europe, the modest overall passenger traffic growth of 2.9% was formulated by the difference in growth rates of EU and non-EU airports, with EU airports (+1.0%) underperforming compared to their non-EU counterparts (+9.6%) due to the continued impact of the Eurozone crisis and the maturity of the EU air transport market. However, this performance gap has narrowed during the second half of 2013, with EU airports experiencing recovery signs. This dissimilar growth is also illustrated in the passenger traffic growth rates of the 10 busiest airports in the continent, with Istanbul standing out with a substantial increase of almost 14%, as compared with a relatively slow development of major North European airports and a decline in the southern airports of Fiumicino (Rome) and Madrid; the latter suffered sharp passenger traffic decrease.
Concerning Athens International Airport, adverse conditions in the country placed it at the lower tail of the major European airports, together with the major Spanish and Italian airports, which also face the impact of severe economic challenges. However, passenger growth achieved by most of the major European airports was also modest, with Berlin TXL, Dublin, Stockholm Arlanda and Manchester being the only airports achieving a passenger traffic increase over 5%. Stockholm and Dublin were also the only two airports that achieved a substantial rise in the number of flights, while it is worth noting that the majority (2/3) of the surveyed major European airports witnessed reduced number of aircraft movements.
Despite the fact that 2013 was yet another challenging year for Greece and Athens International Airport, Athens managed to retain high ranking places in Europe, acquiring the 35th position in terms of passenger volumes, the 36th in terms of number of aircraft movements and the 33rd in terms of cargo tonnage.
69
Aerostat Handbook 2013
62,052,91758,036,94851,172,62639,717,85038,672,64436,165,76235,463,23835,197,168
406,482
381,951
440,057
333,065
471,938
301,922
472,692
276,496
478,306
263,496
52,569,200 72,368,061
3.30.70.93.013.6-12.10.8-2.23.60.2
-3.9-2.0-0.70.511.6
3.9-4.7-3.8-10.8-4.0
1,949,5601,556,203846,092730,054615,182577,225539,663414,318 2,066,4321,511,824
-6.7-7.0-0.7-2.413.70.5-6.4-14.45.0-8.0
Growth 2013/2012
Growth 2013/2012
Chart 11.1Top 10 European Airports according to passenger traffic
Chart 11.2Top 10 European Airports According To Aircraft Movements
Growth 2013/2012
Chart 11.3Top 10 European Airports According To Cargo Uplift
2013 Cargo (million tonnes)
2013 Aircraft Movements (thousands)
2013 Passengers (million)
Paris CDG
Paris CDG
Paris CDG
Amsterdam
Frankfurt
Frankfurt
Leipzig
Istanbul
Istanbul
Frankfurt
London LHR
London LHR
Milan MXP
Barcelona
Barcelona Moscow (DME)
London LHR
Amsterdam
Amsterdam
Cologne
Madrid
Madrid
Istanbul
Rome FCO
Rome FCO
Liege
London LGW
Luxembourg
Munich
Munich
1
1
12345
6 7 8 9 10
2345678910
2345678910
70
11 Europe plus the world
Chart 11.4Major European Airports (>10 Mio Pax In 2013)Commercial Passenger Traffic Development 2013
Chart 11.5Major European Airports (>10 Mio Pax In 2013)Commercial Aircraft Movements Development 2013
Growth 2013/2012 Growth 2013/2012
Table 11.1Worldwide Traffic Development By Geographical Region
RegionTotal 2013
Passenger Traffic
% 2013 / 2012
Total 2013 Cargo
(tonnes)
% 2013/ 2012
Total 2013 Aircraft
Movements
%2013 / 2012
Numberof airports
Africa 143,179,765 0.3% 1,469,501 -3.5% 2,112,138 1.1% 113
Asia/Pacific 1,440,345,961 7.4% 30,580,679 1.0% 11,708,406 5.9% 142
Europe 1,625,541,192 2.9% 17,205,043 0.6% 18,330,736 -1.6% 450
Latin America/Carribean 439,694,671 5.7% 4,740,627 -1.2% 6,513,057 -0.4% 205
Middle East 222,117,327 9.2% 5,979,041 5.1% 1,835,653 4.1% 18
North America 1,513,972,780 1.1% 26,892,784 0.1% 25,700,689 -1.4% 177
ACI Total 5,384,851,696 3.9% 86,867,676 0.7% 66,200,679 0.1% 1,105
Berlin TXL
Dublin
Stockholm
Manchester
Lisbon
Oslo
Geneva
Paris ORY
London LGW
London LHR
Nice
Copenhagen
Amsterdam
Helsinki
Malaga
London STN
Dusseldorf
Prague
Europe
Frankfurt
Brussels
Munich
Paris CDG
Palma Mallorca
Zurich
Barcelona
Vienna
Rome FCO
Milan MXP
Athens
Madrid
Stockholm
Dublin
London LGW
Oslo
Berlin TXL
Lisbon
Copenhagen
London
Amsterdam
Manchester
Malaga
Paris ORY
London LHR
Geneva
Nice
Frankfurt
Europe
Helsinki
Prague
Palma Mallorca
Zurich
Dusseldorf
Brussels
Rome FCO
Paris CDG
Munich
Barcelona
Vienna
Milan MXP
Athens
Madrid
-9 -8-12 -10-6 -6-3 -4 -20 03 26 49 6-15 -12
7.1
5.6
5.3
5.1
4.6
4.0
3.9
3.8
3.6
3.3
3.3
3.2
3.0
2.8
2.7
2.2
1.9
1.5
1.2
0.9
0.9
0.8
0.7
0.4
0.3
0.2
-0.7
-2.2
-3.1
-3.2
-12.1
4.8
4.7
1.6
1.6
1.3
1.0
1.0
0.9
0.5
0.3
-0.1
-0.3
-0.4
-1.1
-1.7
-2.1
-2.1
-2.2
-2.3
-2.3
-2.6
-3.1
-3.4
-3.7
-3.9
-4.0
-4.8
-5.5
-5.9
-10.5
-10.7
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Aerostat Handbook 2013
Air Vocabulary
PASSENGER AND FLIGHT STATISTICSThe origin and destination of a flight is defined according to the first origin/last destination of the flight.
A passenger’s origin/destination is defined according to the point of embarkation/disembarkation.
The classification into Intra/Extra-Schengen for passengers and flights is designated according to the flight’s last origin/first stop.
The geographical regions are defined according to the ACI clas-sification.
Transit Passengers are defined as passengers arriving to and de-parting from the airport with the same flight number, without leaving the transit area of the airport (direct transit).
Terminal Passengers are arriving and departing passengers, transit passengers excluded.
All traffic statistical data are measured on UTC and Land/Airborne times.
Traffic data for the peripheral Greek airports are based on the preliminary traffic results dispatched by the Hellenic Civil Aviation Authority (HCAA). The total number of Greece’s domestic flights and passengers are double-counted (included in both the airport of origin and the airport of destination).
Traffic statistics on worldwide and European airports are ACI prelim-inary traffic results, based on the submissions of over 1,000 airports around the globe. Charts 11.4 and 11.5 are based on ACI’s rapid data exchange programme.
EXERCISES IN PUNCTUALITYATH has joined the European Airport’s Punctuality Network (EAPN), members of which have agreed to report punctuality for passenger and cargo services. For this reason the previous year’s published ATH punctuality figures may differ from this report since previously we used to report punctuality for passenger services only. EAPN among other works is trying to harmonize the way airports report punctuality so that the published airport punctuality figures can be comparable.
A flight is characterised as Delayed if it departs/arrives (off-/on- blocks) 16 or more minutes after the scheduled time of departure/arrival.
Average Delay is calculated in minutes and amongst delayed flights.
Delay reasons are classified according to IATA Delay Codes, as declared by the airlines and/or handling agents. It should be noted that statistics presented in this report should be treated with cau-tion due to the limited number of delayed flights for which a delay reason is declared.
JOINING THE PASSENGER DOTS − ADDING TOURISTSPassenger profile and tourism development data derive from AIA’s “Passengers Survey”. This survey has been conducted at Athens International Airport for eleven consecutive years, aiming to inves-tigate the demographic and travelling profile of Athens passengers, and depict changes over the years. The annual sample of the survey amounts to 40,000 interviews conducted with departing passen-gers, while the data collection takes place at the departures gates of the airport on a daily basis.
Passenger volumes presented to the “Adding Tourists” chapter cor-respond to passenger arrivals for foreign residents and passenger departures for Greek residents.
OUR GRADE REPORTService Performance relates to:• Capturing the passengers’/visitors’ perception regarding the level of services offered (passenger comment management process);• Measuring actual performance on critical areas (service perfor-mance indicators).
Service Performance indicators reflect those areas of service and facilities that affect the perception of a passenger for the level of the service offered within the airport premises.
Thus, for a number of services offered to passengers either by the Airport Company or by 3rd party airport users (airlines/handlers), quantifiable indicators have been established and are being mon-itored, in line with the Corporate Quality programme of AIA. These indicators enable us to accurately monitor the level of service provid-ed while supporting benchmarking and performance enhancement activities. Efficient measurement of AIA and non-AIA passenger-ori-ented services is achieved through effective cross-departmental cooperation.
Check-in, Ticketing and Security Queues Measurement of queuing time refers to the time elapsing from the moment a passenger stands in line until they reach the service point. Measurements are taken 7 days a week between 06:00 and 22:00 hours.
Baggage ReclaimThe measurement of the time between aircraft on-blocks until first bag delivery (Obl-Fb) and between first-bag delivery until last-bag delivery (Fb-Lb) is a standard method among international airports for assessing baggage reclaim performance, and approximates the level of service provided.
Info DeskAlthough the info desk queries indicator is not a direct measure of service performance, it shows the effect of passenger traffic on the information counters.
Call CentreCall centre statistics are being produced by the reporting function of the switchboard system. The data are taken in 10-second incre-ments, and a 2-minute threshold is being used to assess the trend of service performance.
Passenger ComplaintsRefers to complaints relevant to those service categories with significant operational impact. All complaints are expressed as a percentage of all the complaint items received. Athens International Airport, in compliance with article 10 of the ACI-Europe Airport Voluntary Commitment, has established an integrated Passenger Complaint Management system.
Airport Services Questionnaire – RatingAIA’s passenger comments brochure entitled “Your Opinion Counts” features a questionnaire section for the evaluation of airport services and facilities. This section includes 18 general service categories, which the passengers rate on a 1-to-5 scale (5 being excellent). In 2013, 583 passengers in total answered this questionnaire.
*All figures presented in this report refer to year 2013 unless otherwise stated.
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Aerostat Handbook 2013
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