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Atellica® Solution Sample Handler with CH Analyzer

Level 1 Virtual Training Workbook

i Atellica Solution SC T18001.029 Effective Date: 5/6/20

Siemens Healthineers

Atellica® Sample Handler with CH Analyzer

Level 1 Virtual Training Workbook

ii Atellica Solution SC

©2020 Siemens Healthineers. All rights reserved.

Atellica Solution SC iii

Table of Contents

1: Welcome

2: System Components

3: Software

4: System Fluid, Supply and Reagent Management

5: Sample Processing

6: Calibration

7: Quality Control

8: Maintenance

9: Troubleshooting

iv Atellica Solution SC

Welcome

Atellica Solution SC 1-1

1 Welcome

Welcome to Training

Siemens Healthineers would like to welcome you to training on the Atellica® Solution. This course is

designed to teach you the skills needed to operate and maintain the Atellica Solution. Our staff welcomes

the opportunity to present this training program to you.

Training Material

This training workbook includes an agenda, learning objectives, and practical exercises.

Welcome

1-2 Atellica Solution SC

Atellica Solution Sample Handler with CH Analyzer Level 1 Virtual Training

Course Objectives

Upon completion of the class, you will be able to:

• Identify the system components and their functions

• Navigate the software

• Utilize the instrument Online Help

• Manage supplies, system fluids and reagents

• Process and monitor patient samples

• Create and edit patient orders

• Schedule, process and review calibrations

• Schedule, process and review quality controls

• Generate quality control reports

• Perform daily, weekly, and monthly maintenance

• Utilize the Operator Event Log

Welcome



Agenda

Day 1

• System Components

• Software

• Supplies, System Fluids and Reagents

• Sample Processing: Routine and Manual Order Entry

Day 2

• Calibration

• Quality Control

• Daily, Weekly and Monthly Maintenance

• Troubleshooting

Welcome


Customer Course Evaluation

Name of Course: Atellica® Sample Handler with CH Analyzer Level 1 Virtual Training

Date of Course:

Name of Participant:

Rate our performance in the following areas

Exce

llent

Very

Goo

d

Good

Fair

Poor

Q1 Performance for education specialist to: Create a participative learning environment

Q2 Performance for education specialist: Available for questions

Q3 Performance for education specialist: Product knowledge

Q4 Performance for education specialist: Time management in class

Q5 Performance for education specialist: Presentation skills

Q6 Performance for: Meeting overall class objectives for this education program

Q7 Performance for: Education materials / program content / support documentation

Q8 Performance for: Hands on activities as an active way to learn

Welcome



Course Validation Checklist

The participant places a checkmark beside the competency when it is completed. When all competencies are checked, the instructor and participant sign and date below as record of completion.

Topics Competencies Completed

System Components Identify the system components and their functions

Software Navigate the Command and Status Bars

Sign into and out of the User Interface and Tablet

Utilize the Online Help

Supplies, System Fluids and Reagents

Monitor system fluid, supply and waste status

Load/unload system fluids, supplies and reagents

Sample Processing Process and monitor patient samples

Create and edit patient orders

Manage patient results

Calibration Order and review IMT calibrations

Create calibrator definitions

Distinguish between Lot and Pack calibrations

Order CH calibrations

Review calibration status and results

Print calibration results

Quality Control Create QC Orders

Schedule and process QC

Monitor and review QC results

Generate QC Reports

Maintenance Navigate and utilize the maintenance screens in the software

Perform daily, weekly, and monthly maintenance

Welcome


Atellica Solution Sample Handler with CH Analyzer Level 1 Virtual Training Course Validation Checklist

Instructor: ___________________________________________________________________________

Participant: ___________________________________________________________________________

Date: ___________________________________________________________________________

What was most helpful to you during this program?

How can we improve this program to make it more meaningful to you?


Troubleshooting Access and interpret diagnostic screens

Launch a Siemens Support Request

Restart the PCC

Restart a module

Utilize the Operator Event Log

Welcome



Hands-on Checklist to be completed after training and before Go Live date

The participant places a checkmark beside the competency when it is completed. When all competencies are checked, the participant will sign and date as record of completion.


System Components Identify the system components and their functions

Software Navigate the Command and Status Bars

Sign into and out of the User Interface and Tablet

Utilize the Online Help

Supplies, System Fluids and Reagents

Monitor system fluid, supply and waste status

Load/unload system fluids, supplies and reagents

Sample Processing Process and monitor patient samples

Create and edit patient orders

Manage patient results

Calibration Order and review IMT calibrations

Create calibrator definitions

Distinguish between Lot and Pack calibrations

Order CH calibrations

Review calibration status and results

Print calibration results

Quality Control Create QC Orders

Schedule and process QC

Monitor and review QC results

Generate QC Reports

Maintenance Navigate and utilize the maintenance screens in the software

Perform daily, weekly, and monthly maintenance

Welcome


Atellica Solution Sample Handler with CH Analyzer Level 1 Virtual Training Hands-on Checklist to be completed after training and before Go Live date

Participant: ___________________________________________________________________________

Date: ___________________________________________________________________________


Troubleshooting Access and interpret diagnostic screens

Launch a Siemens Support Request

Restart the PCC

Restart a module

Utilize the Operator Event Log

System Components


2 System Components

System Components


System Components

Resources • Online Help

• PEPconnect

Objective Upon completion of this exercise you will be able to identify the system components and their functions for the:

• Sample Handler (SH)

• Chemistry module (CH)

System Components


SH System Components

1. Identify the following SH components in the image below

_____ Sample drawers _____ System front cover

_____ Monitor, keyboard, and mouse _____ Visual status light

_____ Lock/unlock drawer buttons _____ Process Center Computer (PCC)

A

C

B D

E

F

System Components


SH System Components

2. Identify the following SH system components in the images below

____ Tube Characterization System (TCS)

____ Atellica MaglineTM Transport

____ Robotic arm

____ Carrier

____ Cal-QC Storage area

D

A C

B

E

System Components


CH System Components

3. Identify the following CH system components in the image below

____ Atellica Magline™ Transport

____ System front cover

____ Module Display

____ IMT (integrated multisensor technology) fluids lid

____ Water and liquid waste

____ Reagent tray lid

____ System fluid drawer

D E

F G

B C

A

System Components


CH System Components

4. Identify the following CH system components in the image below

____ Reaction ring ____ Sample Probe

____ Reagent tray ____ Reagent compartment

____ Reagent probes 1 and 2 ____ IMT

____ Dilution Mixer

____ Dilution Probe

____ Dilution Washer

____ Dilution Ring

A

D

C

B

E

F

G

I

H

J

System Components


System Components Notes ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Software


3 Software

Software


Software


• PEPconnect

Objectives Upon completion of this exercise you will be able to:

• Navigate the Command and Status Bars

• Sign into and out of the User Interface and Tablet

• Utilize the Online Help

Software


Navigate the Software

The software uses three areas of the screen to access system functions and information:

1. Command Bar a. Allows the operator to perform and manage laboratory activities

2. Workspace

b. Contains task buttons and displays sample and system information

3. Status Bar c. Reports current system information and has selectable icons for quick access to system

functions

1

2

3

Software


Command Bar

1. From the User Interface, locate each of the following tabs in the Command Bar.

2. Match the number of the Command Bar tabs with their function

Tab Name Function Creates calibration orders, reports and displays their status Tracks and manages patient, calibration, control samples Displays test definition information and configures basic system operations Creates, displays, and edits patient and batch orders Schedules and creates maintenance procedures, monitors automated procedures, and displays a maintenance log of activities and alerts Views System and Module Status Displays and manages reagents and system supplies Views test orders and test results

Creates QC orders, defines rules for monitoring QC tests, displays QC results, and accesses QC and QC profile definitions

Software


Status Bar A B C D E F G H I J K L M

1. From the User Interface, locate each of the following icons in the Status Bar

2. Match the letter of the Status Bar icons with their name.

Letter Name of Status PEP Connect Watchlist Quick Find Dashboard File Manager Sign out Atellica Process Manager (APM)

Laboratory Information System (LIS) Keyboard Volume Print Online Help Siemens Remote Assist

Sign out of and into the System

1. Sign out of and into the workstation with the provided username and password

2. Sign into the tablet using the provided username and password and access the Dashboard

Online Help

3. Access the online help to learn more about Siemens Remote Assist

a. Will service support tickets generated via a phone call to Technical Support appear in the service support request history? ____________________________________________________________________

Software


System Alerts

The color of the Alert Module designates the status of system alerts

A

B

C

D

Online Help

1. Access the Online Help to research what red and yellow signify in the Alert Module

Software


Software Notes

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Supplies and Reagents


4 System Fluids, Supplies and Reagents



System Fluid, Supply and Reagent Management


• PEPconnect


• Monitor system fluid, supply and waste status

• Load/unload system fluids, supplies and reagents



CH IMT System Fluid and Supply Management

IMT System Fluids: 1: Std B + Salt Bridge, 2: Std A, 3: IMT Diluent

At the Command Bar, select Inventory and Supplies Overview

1. Select an IMT fluid and replace

a. What happens to the IMT when Replace IMT is selected? _________________________________________________________________________________

b. Why is it important to insert the new IMT fluid before selecting Save? _________________________________________________________________________________

2. Replace the IMT sensor

a. How often should the IMT sensor be replaced? _________________________________________________________________________________

b. What happens to the IMT Sensor after an Advanced Clean? __________________________________________________________________________________________________________________________________________________________________

2 3 1



CH System Fluid Management

CH System Fluids: 4: CH Diluent, 5: CH Wash, 6: CH Conditioner, 7: CH Cleaner

At the Command Bar, select Inventory and Supplies Overview

3. Select a CH system fluid and replace

a. What must be done before removing the old system fluid? _________________________________________________________________________________

b. What must be done after inserting the new system fluid to prevent a vacuum from forming inside the container? ____________________________________________________________________

c. Can a CH system fluid be replaced if the analyzer is processing? _________________________________________________________________________________

4 5

6 7



CH Reagent Management At the Command Bar, select Inventory and Reagent Overview

1. Load a CH reagent pack

a. What happens when the reagent tray lid is opened while the reagent loader is loading a reagent? _________________________________________________________________________________

2. Define:

a. RPC __________________________________________________________________________

b. WBA _________________________________________________________________________

Access the CH Module Display

3. How can the number of tests in a reagent pack be determined? ____________________________________________________________________________________

4. How are depleted or expired reagents displayed? ____________________________________________________________________________________



Supplies and Reagents Notes

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Sample Processing


5 Sample Processing

Sample Processing


Sample Processing


• PEPconnect


• Process and monitor patient samples

• Create and edit patient orders

• Manage patient results

Sample Processing


Sample Processing

1. How does the Sample Handler recognize samples have been loaded? ____________________________________________________________________________________

2. Why should the sample drawer be fully opened before closing? ____________________________________________________________________________________

3. Where are the barcodes read and tube types determined?

____________________________________________________________________________________

4. How many samples are placed into a carrier at one time?

____________________________________________________________________________________

5. What are TTSC and why are they used?

________________________________________________________________________________________________________________________________________________________________________

Sample Processing


Sample Processing

At the Command Bar, select Samples and select the Sample Handler and Sample List subtabs

1. How do you determine when a sample has been aspirated? ____________________________________________________________________________________

2. How do you determine if a sample has an issue that must be addressed? ____________________________________________________________________________________

Sample Processing


Creating and Editing Patient Orders At the Command Bar, select Patient Orders and Create Patient Orders

1. How can a sample barcode be printed if it was not printed before saving an order?

________________________________________________________________________________________________________________________________________________________________________

2. How are CH replicates ordered? ________________________________________________________________________________________________________________________________________________________________________

3. How is a new assay added to an order? ________________________________________________________________________________________________________________________________________________________________________

Sample Processing


Managing Patient Results

At the Command Bar, select Worklist and Worklist Overview

1. Why must the View Samples button be selected when changing filters?

____________________________________________________________________________________

2. How can you determine if a sample is in process? ________________________________________________________________________________________________________________________________________________________________________

3. How is a diluted sample identified? ____________________________________________________________________________________

4. Will the analyzer process assays that are added on to an order automatically?

____________________________________________________________________________________

5. How can you determine the meaning of a glyph?

________________________________________________________________________________________

Sample Processing


Sample Processing Notes

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Calibration


6 Calibration

Calibration


Calibration


• PEPconnect


• Order and review IMT calibrations

• Create calibrator definitions

• Distinguish between Pack and Lot calibrations

• Order calibrations

• Review calibration status and results

• Print calibration results

Calibration


IMT Calibrations

Calibration


IMT Calibrations The CH Analyzer uses a 2-point calibration to automatically calibrate the IMT at:

• System startup • System reset from a paused or stopped state • 4-hour intervals • 250 tests have been completed since the last calibration • A-LYTE sensor temperature changes outside of specifications • IMT successful error recovery • IMT cleaning procedure • A-LYTE multisensor, Standard A, or Standard B replacement

1. Where can you order an IMT calibration manually? __________________________________________________________________________________

Calibration


General CH Calibration Information

Calibration


Determining Calibrator Materials to be Loaded on the System At the Command Bar select, Inventory and Cal-QC Storage Inventory Calibrators (and controls) currently being stored in the Cal-QC Storage Inventory can be viewed in this screen.

Calibrator Definitions Calibrator definitions must be installed when a new lot of calibrator will be used. To install a new calibrator definition:

On the Command Bar, select Calibration and Calibrator Definitions

1. Where can the calibrator card be found? __________________________________________________________________________________

2. Once the calibrator card is scanned, what must be performed to ensure the calibrator will be stored

on board the analyzer? __________________________________________________________________________________

Calibrator barcodes must be printed using the Atellica Solution software to ensure each barcode has the correct sequence number.

3. How is a calibrator barcode printed?

__________________________________________________________________________________

Calibration Types The system utilizes both reagent pack and reagent lot calibration intervals to determine when a reagent needs to be calibrated.

Lot Calibrations

• Starts when a reagent pack with a new lot is calibrated within 24 hours after it is loaded • The reagent lot calibration will be valid for any pack with the same lot that is loaded on the system

until the lot calibration interval expires Pack Calibrations

• The reagent pack calibration interval is valid for an individual pack or well, and not used for subsequent packs placed on the system

• Calibration interval is usually shorter duration than a reagent lot calibration interval • Performed with a reagent pack that has been onboard the system >24 hours

The assay-specific lot and pack calibration interval information is contained in the assay test definition and can also be found in the assay specific Instructions for Use.

Calibration


Chemistry (CH) Calibrations

Calibration


Chemistry Calibrations Atellica CH 930 Analyzer has several different calibration schemes; linear using 2- 3 calibrators and non-linear, using up to 6 calibrators. Atellica CH Specific Pack Calibrations

• For select CH assays, the Pack calibration is done using the CH Diluent (saline) and is similar to a reagent blank, requiring no calibrator to be loaded. The assays are:

• Acetaminophen • Triglycerides • Cholesterol 2 • Uric Acid • Glucose Oxidase • Urea Nitrogen • Inorganic

Phosphorus

• This pack calibration is also known as the C0 Adjust.

• The only time calibrators are used for a pack calibration for these assays is IF there is no lot

calibration for the assay. The pack calibration will then be a full calibration requiring calibrators.

• For Amylase and PAmylase, CH Diluent (saline) is used for all calibrations and is a C0 adjust. No calibrator is required.

Calibration


Processing CH Calibrations

On the Command Bar, select Inventory and Reagent Overview

1. Create CH calibration orders as directed

a. Did you need to print barcodes? Why or why not? ______________________________________________________________________________________________________________________________________________________

b. Can multiple assays be selected for calibration at one time? ___________________________________________________________________________

On the Command Bar, select Calibration and Create Calibration Orders

2. Create CH calibrations as directed

a. Can multiple assays be selected for calibration at one time? ___________________________________________________________________________

Calibration


Reviewing Calibration Status and Results

Calibration


Reviewing Calibration Status and Results

Observed Assay Reagent Calibration Ranges

• After performing 4 valid calibrations for a new reagent lot and calibrator lot combination, the Analyzer calculates observed ranges for the acceptance criteria

• The system compares results from subsequent calibrations using the same reagent lot and calibrator lot combination to the defined ranges from the Master Curve definition and to the observed ranges the system calculates

• Observed ranges are specific for the system and are narrower than the defined ranges

A calibration can have one of the following calibration statuses:

• Valid • Invalid • Awaiting Acceptance • Rejected • Canceled

1. What does Awaiting Acceptance Mean? ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2. Where can you find what lot of calibrator material was used for a calibration? __________________________________________________________________________________

At the Command Bar, select Calibration and Calibration Results

3. How can the print preview for a calibration report be accessed? ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Calibration


Calibration Notes

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Quality Control


7 Quality Control

Quality Control


Quality Control


• PEPconnect


• Create QC Orders

• Schedule and process QC

• Monitor and review QC results

• Generate QC Reports

Quality Control


Quality Control

Quality Control


Creating QC Orders At the Command Bar, select QC and Create QC Orders

1. Order and run QC as directed a. Did you have to print barcodes?

______________________________________________________________________________

i. Why or why not? ______________________________________________________________________________________________________________________________________________

b. Which screen would you print barcode labels from if needed?

______________________________________________________________________________

2. How do you order a QC panel?

________________________________________________________________________________________________________________________________________________________________________

Scheduling QC At the Command Bar, select QC and QC Scheduler

3. What three scheduling options are available in the software? ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Monitoring QC Results At the Command Bar, select Worklist and Worklist Overview

4. Verify the QC has been aspirated a. Where would you go first to view the status of your QC?

______________________________________________________________________________

5. What do the yellow and red arrow glyphs signify? ________________________________________________________________________________________________________________________________________________________________________

Quality Control


Reviewing QC Data • At the Command Bar, select QC • Select the QC Statistics tab • Select the Review tab • On the left side of the screen, select the control files to be viewed. When a control file is selected,

the corresponding QC results will be displayed in the table on the right side • Use the filters to select the types of results to be displayed • To designate an out of range result as Reviewed, select the data point and then select the Review

button • To add a comment to a data point, select a data point and then select the Comment button • To view graphs and statistics for the data, select a data point and then select the Analyze button

Generating QC Reports

At the Command Bar, select QC and QC Statistics

1. Define what the following colors indicate:

a. Blue _________________________________________________________________________

b. Yellow _______________________________________________________________________

c. Red __________________________________________________________________________

2. How is a comment added to a data point? ________________________________________________________________________________________________________________________________________________________________________

3. Data points in QC reports can be excluded. True or False? ____________________________________________________________________________________

Quality Control


Quality Control Notes

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Maintenance


8 Maintenance

Maintenance


Maintenance


• PEPconnect


• Navigate and utilize the maintenance screens in the software

• Perform daily, weekly and monthly maintenance

Maintenance


Daily Maintenance

Maintenance


Daily SH and VMM Maintenance

At the Command Bar, select Maintenance and Schedule

1. Use the filters to identify daily maintenance activities

a. What activity must be performed on the VMM? ______________________________________________________________________________

i. Is this activity manual or automated? _______________________________________________________________________

b. What activity must be performed on the SH? ______________________________________________________________________________

i. How do you verify this activity passed? _______________________________________________________________________

ii. Can this activity be performed manually if required? _______________________________________________________________________

Maintenance


Daily Chemistry Maintenance

At the Command Bar, select Maintenance and Schedule

1. Can testing be performed if an automated maintenance activity fails? ____________________________________________________________________________________

2. Review the Procedure Details for the automated CH Daily Maintenance

a. How long does it take to complete this procedure? ______________________________________________________________________________

3. What manual daily CH maintenance activity must be completed by the operator? ____________________________________________________________________________________

4. If residue is observed on the washer probes, what must be used to clean them? ____________________________________________________________________________________

Maintenance


Weekly/Monthly Maintenance

Maintenance


Weekly Chemistry Maintenance

At the Command Bar, Select Maintenance and Schedule

1. What automated weekly activity must be performed ____________________________________________________________________________________

a. What reagents must be on board the analyzer to perform this maintenance? ______________________________________________________________________________

b. Does the weekly automated CH activity satisfy the daily automated CH maintenance requirement? ______________________________________________________________________________

2. What manual activity must be performed ____________________________________________________________________________________

a. What state must the analyzer be in to perform this activity? ______________________________________________________________________________

Maintenance


Monthly Chemistry Maintenance

At the Command Bar, Select Maintenance and Schedule

1. How many fan filters does the CH analyzer have? ____________________________________________________________________________________

2. What must be used to clean the CH probes and mixer impellers? ____________________________________________________________________________________

Maintenance


Maintenance Notes

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Troubleshooting


9 Troubleshooting

Troubleshooting


Troubleshooting



• Utilize the Operator Event Log

• Launch a Siemens Support Request

• Restart the PCC

• Restart a module

Troubleshooting


Troubleshooting

At the Command Bar, select System and Logs

Operator Event Log

• Displays system events as the events occur • Can be filtered based on time, module, error/warning • An event can be selected, the detailed information will display at the bottom of the workspace • Event Help enables you to review the event, possible causes, corrective actions, and corrective action

procedures • Comments can be added to an event

Corrective Actions

Events marked with the corrective action symbol must be resolved by the operator. After resolving, the event can be marked completed

Unacknowledged Events

Events marked with the unacknowledged symbol can be acknowledged by the operator. To acknowledge an event:

a. Select the event b. Either select the unacknowledged symbol for an event, or select Acknowledge All to acknowledge all

events

Troubleshooting


Troubleshooting

1. How can you differentiate between an error and a warning in the Operator Event Log? ________________________________________________________________________________________

2. Where can you locate the serial number of each module? ____________________________________________________________________________________

3. What is the recommended way to contact Siemens Support and why? ________________________________________________________________________________________________________________________________________________________________________

4. Where can you locate the software version? ____________________________________________________________________________________

Troubleshooting

A slow user interface (UI) occurs when a window requires more than 5–10 seconds to load.

• This does not apply when data is loading (when features take up to 30 seconds to load) or progress

window (indicates time in a progress bar)

1. What three steps can be taken to recover from a slow user interface? ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2. Will patient processing continue during a PCC restart? ____________________________________________________________________________________

Module Shutdown

3. Can a module be restarted while other modules are still processing?

____________________________________________________________________________________

Troubleshooting


Troubleshooting

1. Use the table below to document the issues and resolutions that are discussed in class.

Issue Resolution

Troubleshooting


Troubleshooting Notes

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

T18001.029_Atellica SH with CH Level 1 Virtual CoverSlide Number 1Slide Number 2

T18001.029_Atellica SH with CH Level 1 Virtual Training_Ch00 042820Atellica® Sample Handler with CH AnalyzerLevel 1 Virtual Training WorkbookTable of Contents1: Welcome2: System Components3: Software4: System Fluid, Supply and Reagent Management5: Sample Processing6: Calibration

T18001.029_Atellica SH with CH Level 1 Virtual Training_Ch01 Welcome 042820Welcome to TrainingTraining MaterialAtellica Solution Sample Handler with CH Analyzer Level 1 Virtual TrainingCourse ObjectivesAgendaDay 1Atellica Solution Sample Handler with CH Analyzer Level 1 Virtual TrainingCourse Validation ChecklistAtellica Solution Sample Handler with CH Analyzer Level 1 Virtual TrainingHands-on Checklist to be completed after training and before Go Live date

T18001.029_Atellica SH with CH Level 1 Virtual Training_Ch02 System Components 042820System ComponentsResourcesObjective

SH System ComponentsACDBCBAEDABCDEGF

T18001.029_Atellica SH with CH Level 1 Virtual Training_Ch03 Software 042820SoftwareResourcesObjectives

Navigate the SoftwareCommand BarSign out of and into the SystemBOnline Help

T18001.029_Atellica SH with CH Level 1 Virtual Training_Ch04 Supplies and Reagents 042820System Fluid, Supply and Reagent ManagementResourcesObjectives

CH IMT System Fluid and Supply ManagementIMT System Fluids: 1: Std B + Salt Bridge, 2: Std A, 3: IMT Diluent

CH System Fluid ManagementCH System Fluids: 4: CH Diluent, 5: CH Wash, 6: CH Conditioner, 7: CH CleanerAt the Command Bar, select Inventory and Supplies Overview

CH Reagent Management

T18001.029_Atellica SH with CH Level 1 Virtual Training_Ch05 Sample Processing 0428205 Sample Processing Sample ProcessingResourcesObjectives

Creating and Editing Patient OrdersAt the Command Bar, select Patient Orders and Create Patient OrdersAt the Command Bar, select Worklist and Worklist Overview

T18001.029_Atellica SH with CH Level 1 VIrtual Training_Ch06 Calibration 042820CalibrationResourcesObjectives

T18001.029_Atellica SH with CH Level 1 VIrtual Training_Ch07 Quality Control 0428207 Quality ControlQuality ControlResourcesObjectives

Quality Control Notes___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________...

T18001.029_Atellica SH with CH Level 1 Virtual Training_Ch08 Maintenance 042820MaintenanceResourcesObjectives

T18001.029_Atellica SH with CH Level 1 Virtual Training_Ch09 Troubleshooting 042820TroubleshootingResourcesObjectives

1. How can you differentiate between an error and a warning in the Operator Event Log? ________________________________________________________________________________________

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