Ata Template 2010

©2009 American Teleservices Association

The ONLY Not for Profit trade association dedicated

Exclusively to contact center operations!


• Grow business through ATA networking opportunities

• Secure representation to educate lawmakers and regulators regarding the importance of the call center industry & aggressively oppose potentially damaging legislation affecting the industry

• Stay up-to-date on industry news and gain access to some of the best industry research and analysis available

• Join Regional Chapters that are focused on geographically specific legislation and professional networking

Membership Benefits – 7 Keys to ATA Success!• Receive discounts on ATA events: Spring

Legislative Conference, Fall Convention, educational seminars and Chapter events

• Join National & International Committees to expand understanding and influence over various hot topic issues affecting your industry

• Save money with vendor discounts, as well as unique benefits through the Member Benefits Exchange available only to ATA members


Membership Benefits

Revenue Generation

• National/Regional Trade Shows• Exhibition/Sponsorship Opportunities• Regional Chapters• Resource Guide• Membership Directory

Operations

• Exclusive Industry Research/Analysis• Participate in ATA Operational Forums • Access to ATA Gov./Legal Counsel• ATA Regulatory Alerts• ATA-SRO (Self-Regulatory Organization)

Philanthropy

• Call Centers CARE• Chapter Connections• ATA Travel Site

Government Relations

• Advocacy on Capitol Hill & Statehouses• Education of Lawmakers on Industry• Leadership in Regulatory Compliance• Relationship Building with FTC• Protect your business interests

R O

GR P


Call Volume - Contact Center (CC)Inbound 57%Outbound 43%

ATA members handle more inbound calls vs. outbound

Total CC Agents: 1,290,253Total CC Employees: 1,833,945Total Employees of

Member Companies: 6,588,200

Estimated Generated Revenue: $900 Billion

Member Statistics R


Consultants/ Trainers

11%

Inbound/Outbound/

In-house Contact Centers

51%

Industry Suppliers17%

Users of Outsourced Teleservices

14%

Other7%

Member Distribution


• Arizona(AZ, NM, NV)

• Chicago Metro(IL, WI, Northwest IN)

• Florida• Mid-Atlantic

(DE, NJ, PA)

• Midwest(IA, KS, MO, MN, ND, NE, SD)

• Mountain(CO, UT, WY)

• Ohio Valley(IN, KN, MI, OH, WV)

ATA Chapters• New York Metro

(CN, NJ, NY)

• Potomac(MD, VA, DC)

• South Central(AK, LA, MS, OK, TX)

• Southeastern(AL, GA, NC, SC, TN)

• West Coast(CA, OR, WA)

International Chapters• CALA ( Caribbean and Latin America)

• Canada

R

©2009 American Teleservices AssociationContact Babel’s 2010 US Contact Center Decision Makers’ Guide

Contact Centers by US Division


Membership Types & Dues

Annual Gross MemberRevenue

Covers

Platinum * ($5K/yr) Any 1 voting / affiliates

Corporate II ($2895/yr) $5M and above 1 voting / affiliates

Corporate I ($1795/yr) $500K - $4.99M 1 voting / affiliates

Small Business ($695/yr) < $500K 1 voting / affiliates

Membership Categories

Special Memberships (contact ATA for dues) Covers

Non-profit 1 non-voting affiliate

Academic 1 non-voting affiliate

*Platinum Membership includes all the benefits of corporate membership, with the addition of two free entries to the Annual Legislative Conference, a subscription to the ATA's Regulatory Guide , special recognition in the ATA Online Membership Directory and at the ATA Annual Convention and Exhibition, and a free enhanced listing on the ATA "Find a Supplier" guide.


Classes of Members

Platinum17%

Small Business

38%

Corporate 120%

Corporate 218%

Nonprofit6%

Academic1%

The ATA proudly represents a wide variety of enterprise scale!


Some Platinum Members

http://sitel.com/index.php


Finance12% Healthcare

6%

Insurance7%

Manufacturing6%

Outsourcing23%Public Sector

7%

Retail & Distribution

5%

Services16%

Technology, Media, & Telecoms

12%

Transport & Travel

6%

Call Center Industry Distribution

Based upon Contact Babel’s 2010 US Contact Center Decision Makers’ Guide


ATA diligently works to:

• Educate lawmakers and regulators regarding the importance of the contact center industry

• Oppose potentially damaging legislation affecting the industry

• Provide leadership in the professional and ethical use of the telephone for conducting business

Advocacy & Compliance

• Represent members' interests by advocating on Capitol Hill and instatehouses nationwide

• Offer advanced educational opportunities

• Defend contact center operations in the public and regulatory realm

• Act as the industry's information clearinghouse

GR


Self-regulatory organization that aims to assure a positive

teleservices experience for consumers and provide an

objective system that reinforces companies’ commitment

to government compliance

• STEP 1: Subscription/Self Assessment

ATA-SRO Audit Tool software performs a confidential self assessment of current compliance processes.

• STEP 2: ATA-SRO Certified Independent Auditor Inspection

Certified Auditor performs an independent audit and conduct site visit(s) of the company.

• STEP 3: Application for Accreditation/Company Accreditation

ATA-SRO Trustees review prospective for accreditation, or the ATA-SRO Seal.

ATA - SRO O


For Membership & Service:[email protected] visit our website:www.ataconnect.org

Next steps for success in the industry?Join the exclusive contact center industry association since 1983.

Dedicated to supporting and evolving the excellence of inside sales and

service.

mailto:[email protected]

http://www.ataconnect.org/

Ata Template 2010

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