At Aeros, We Prize Our

Customer’s Feedback

Cultura Technologies: 2014 Customer Satisfaction Study- Insights Report

About The Survey

The survey was available to be taken online from November 4-21,2014. Cultura Technologies provided Infosurv with a list of valid customer email addresses.

Each of these email addresses were sent a personalized invitation with a link to the survey.

In all, 101 customers were invited to take the survey and 33 responded for a response rate of 33%.

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Results Summary

82% of customers express satisfaction with Cultura overall – this includes 58% who indicate they are extremely satisfied.

Customers are most satisfied with the level of professionalism demonstrated by Cultura’s Customer Service Team (82% indicate they are extremely satisfied).

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Key Driver Analysis

The eight attributes in the table below are key drivers of overall satisfaction.

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Key Driver 2014 % Favorable

CSR: Consistently provide excellent service and support 91%

CSR: Provide clear explanations of the problem and its solution 91%

Customer Service Team: Overall responsiveness to your questions and concerns 90%

Customer Service Team: Understanding of your specific issue or need 91%

CSR: Treat me like a valued customer every time 94%

Customer Service Team: Level of professionalism shown 94%

CSR: Keep me informed of the status of my problem 91%

CSR: Help me better understand the software and how to use it more effectively 82%

A Message From Our

Customer Support

Manager : Sharon Clark

“Our team cares about your success and we put extensive effort into understanding your business and solving your problems. Knowing your specific challenges helps us develop uniquely suited solutions to assist you in running your business efficiently.”

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