Slide 1

Assisting Immigrant and Refugee Populations Samantha Longacre Anchorage Neighborhood Health Center

Slide 2

Todays Topics Eligibility Immigration status Identity Verification Household size Income Language Interpreter services Printed materials Communication tips

Slide 3

Who are we helping?

Slide 4

Everyone! Single Married Families Varying immigration statuses Different languages New to insurance

Slide 5

Residency Marketplace: No requirement for length of residency Medicaid: Requires 5 years in US < 5 year residency, denied Medicaid? Apply in Marketplace (even if under 100%FPL)

Slide 6

Immigration Status Green Card (I-551) Reentry Permit (I-327) Refugee Travel Document (I- 571) Employment Authorization Card (I-766) Temporary I-551 Stamp (on passport or I-94/I-94A) Arrival/Departure Record (I- 94/I-94A) Arrival/Departure Record in foreign passport (I-94) Foreign Passport Certification from U.S. Department of Health and Human Services (HHS) Office of Refugee Resettlement (ORR) Document indicating withholding of removal Alien number (also called alien registration number or USCIS number) or 1-94 number

Slide 7

Identity Verification No credit record? Cant verify identity! Option 1 Submit application through call center Send in supporting documents Option 2 Upload/mail requested documentation Wait for verification

Slide 8

Household Size Household members vs. Tax filing members Dependents in Mexico or Canada no permanent address Same mailing address

Slide 9

Income Tricks Unpredictable Multiple jobs Seasonal jobs Unemployment benefits Permanent Fund Dividend Tips Break it out by job Start/finish Pay rate/hours Overtime average Use date calculator for weeks timeanddate.com Ask about each person

Slide 10

Language Spanish Somali Arabic Korean Tagalog Albanian Russian

Slide 11

Interpreters Why? Health insurance is difficult to understand Family/friends are not trained interpreters Impartial, maintains confidentiality Tips One idea at a time Plan double the appointment time

Slide 12

Posters, Brochures, and flyers Keep it simple 3 5 major points Active voice Short sentences Large font Lots of white space

Slide 13

5 Communication Tips 1.Short sentences Break down concepts Short questions 2.Take your time 3.Eye contact (even with phone interpreter) 4.Use examples/stories 5.What questions do you have?

Slide 14

Slide 15

Slide 16

What questions do you have? Samantha Longacre slongacre@anhc.org 907-743-7309