Assist

Repair Ticket Order System

Assist

• Replaces HEAT (TF, Admin, plus “select”)• For Assist use “Active Directory” (regular) log-in• “Starts the clock” on repair• Creates accountability• Tickets come to Tech Facilitator who can then:

– Work ticket himself– Pass along to service desk

• Status updated by e-mail to all concerned• Submitter can indicate satisfaction with job done

Logging In to Assist

Log in with your morning log-in

Teacher-User’s Screen

NEW TICKET

NumberSubject Date Tech StatusAge

Can delete a ticket by selecting and clicking “WITHDRAW”(Note with reason – 15 characters required)

Your Name

Three Drop-Downs

Incident (break / fix)

Request (need / want)

Break / Fix1) Computer won’t log on

A. Domain errorB. No lights @ cable

2) Printer jammed3) Monitor won’t come on4) Laptop lost wireless 5) Out-going e-mail not

received

Need / Want1) Add printer to laptop2) Compact e-mail3) Locked out of computer4) How to use doc camera5) Reserve laptop cart

Type

Category

Subcategory

Subject and Description

• Indicate computer number from “Who Am I” or WSFCSNET drop-down

• Put in description with everything you’ve checked.

Brief subject with computer name

Provide as much info as possible

Next

Building and Room• Drop down

Bldg to 568 and Location the first time as needed

• “Classroom” or “Room” or “Main Office” or … keep poking, but every space has a name

• Got to MY SETTINGS to enter room and phone. Use school phone

Classroom

Building

No Asset

Finish

Ticket Number

Cancel takes back to My Tickets

Back to Ticket

History

Recorded Text – all you can do is delete

Comments

Select

Withdraw

PrintAdd Comment

Hover cursor over ticket and then click once to bring up the ticket info

Adding Comment Text

Type your comment

Click “Add”Finish

Checking History

History

Your Comment

Checking Comments

Delete Comment

Finish

Checking Your Work

Your Ticket

Select

Withdraw

Print

SignOut