Assist - Copybook · PDF fileAssist BagAssist Description BagAssist is an interactive baggage...

Copyright © Sky Assist 2009 Visit our web site : www.skyassist.com Assist BagAssist Description BagAssist is an interactive baggage services front-end product supporting, simplifying and automating SITA WorldTracer® management files producing all necessary messages, reports and labels needed for the primary baggage tracing process handling. It drastically improves the staff productivity and reduces the risk of human errors. It also decreases the staff training needs, allowing more staff flexibility and the use of temporary employees, mainly needed during peak break periods. BagAssist The BagAssist suite Arrival Services – Lost&Found Key Benefits • Comprehensive, modern and dynamic user-friendly interface, including data and mandatory fields validation BEFORE sending to WT, help tips and on-line information. • Process automation made by use of customer interface integration and WT actions automation. • Supporting and opening up to the standard WT functions. • Increase of staff productivity (up to 65%), decrease of training needs, resulting in daily shifts reduction. • Increase of quality and professionalism towards the passenger. • Increase of service towards the handled airlines. • The online Interactive Voice Response provides latest information about baggage incident status 24/7, filtering unproductive calls and transferring when positive news. • More professionalism in collaboration with external contractors (like delivery companies) and electronic delivery list verification by scanning baggage labels. • Working even if WT link is down. • Up-to-date and proven technology, fully web based product interacting with a central database containing all station operational data. • Open for Self-service and mobile solutions. • With web services capabilities to interact with external systems (FFP, DCS, Courier company, …) in order to pre-populate file input fields, reducing significantly the agent input time. SA-Fiche_BagAssist.indd 1 3/11/09 11:50

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Transcript of Assist - Copybook · PDF fileAssist BagAssist Description BagAssist is an interactive baggage...

Assist

BagAssist

DescriptionBagAssist is an interactive baggage services front-end product supporting, simplifying and automating SITA WorldTracer® management files producing all necessary messages, reports and labels needed for the primary baggage tracing process handling. It drastically improves the staff productivity and reduces the risk of human errors. It also decreases the staff training needs, allowing more staff flexibility and the use of temporary employees, mainly needed during peak break periods.

BagAssist

The BagAssist

suiteArrival Services – Lost&Found

Key Benefits• Comprehensive, modern and dynamic user-friendly interface, including data and mandatory fields validation BEFORE sending to WT, help tips and on-line information.

• Process automation made by use of customer interface integration and WT actions automation.

• SupportingandopeninguptothestandardWTfunctions.• Increase of staff productivity (up to 65%), decrease of training needs, resulting in daily shifts reduction.

• Increaseofqualityandprofessionalismtowardsthepassenger.

• Increaseofservicetowardsthehandledairlines.

• The online Interactive Voice Response provides latest information about baggage incident status 24/7, filtering unproductive calls and transferring when positive news.

• More professionalism in collaboration with external contractors (like delivery companies) and electronic delivery list verification by scanning baggage labels.

• WorkingevenifWTlinkisdown.

• Up-to-date and proven technology, fully web based product interacting with a central database containing all station operational data.

• OpenforSelf-serviceandmobilesolutions.

• Withwebservicescapabilitiestointeractwithexternalsystems(FFP,DCS, Courier company,…) inorder topre-populate file input fields, reducing significantly the agent input time.

SA-Fiche_BagAssist.indd 1 3/11/09 11:50