ASSIGNMENT # 2

HUMAN RESOURCE MANAGEMENT(8502)MBA (BANKING & FINANCE)SEMESTER : AUTUMN 2011

SUBMITTED BYASIF IQBALRoll no. AM 572794

Department of Business AdministrationAllama Iqbal Open University Islamabad

ACKNOWLEDGEMENT

I have great sense of gratitude for the most Beneficent and Merciful God who has always helped me in all matters of life .I tried but He rewarded me more than the tried.

I am thankful to all of my teachers and my class fellows and friends whom cheerfulness and guidance is an asset for me .I am especially thankful to the ZTBL BANK Staff who has given me opportunity to get precious practical knowledge and also for their guidance during my Assignment. I am also thankful to the respondents who gave me their precious time for the interviews. Without the help of all these I was not able to complete this report.

Executive Summary Through this Assignment I learnt a lot and it has aided me in being well equipped with valuable experience that would help me once I enter the professional life after the completion of my studies. I worked in ZTBL as able to write my Human Resource Management (HRM) Assignment which is on research based. This report gives a profile of ZTBL Pakistan (Agriculture Bank) and an insight into the HR department where I was assigned to work. The report is about the Training & development of human resources, Personal Development And Training, Executive Development Course, Basic English Language Course, In-Housing Training School and Training Methods.

Banking is one of the most sensitive businesses all over the world. Banks play very important role in the economy of every country all over the world and Pakistan is no exemption. This report is about one of the leading Agriculture Bank of the Pakistan known as Zarai Taraqiati Bank Limited. ZTBL is playing its one of the most important role in the development of the Agriculture Sector of the Pakistan. On 14th December 2002, under the ordinance of the Agricultural Development of the Pakistan 1961, ZTBL was incorporated as Public Limited Company. This Bank severs its venerated customers in the form of different customized products. It is providing both type of severs financial and non-financials mostly to its clients of the rural areas of the Pakistan, which comprises of 68% of the Pakistans total population. The Bank has country-wide network in the form of 349 branches and is severing round about half of the million clients annually and over accumulated account holders with the average loan size of around Rs.89, 000 serving 65%, 31% & 4% of subsistence, economic and large growers respectively.

TABLE CONTENTS The assignment report on the HUMAN RESOURCE MANAGEMENT Division of the ZTBL is arranged in chapters. The report is arranged in the following sequence:

Chapter 1:This is an introductory chapter which describes the introduction, background, purpose, scope, importance, research methodology, and scheme of the report, overview of banking in Pakistan and role of banks in the economic development of the Pakistan. Chapter 2:This chapter encompasses the introduction, history, mission, vision, objectives, restructuring plans, BOD, zonal offices & branches, ranking of staff members and subsidiary of the ZTBL. Chapter 3:This chapter briefly describes the training & development of human resources department, products & services such as loans & schemes and the recovery procedure of the loan of the ZTBL. Chapter 4: This chapter explains the SWOT analysis & human resource analysis of the ZTBL. Chapter 5:This chapter explains recommendations, conclusions & references of the ZTBL.

CHAPTER 1 INTRODUCTION TO REPORT1.0 TRANING PROCESS: The training process of teaching new or current employees the basic skills they need to perform their jobs. Training means giving new or current employees the skills they need to perform their jobs. This might mean showing a new web designer the intricacies of your site, a new sales person how to sell ZTBL products, or a new supervisor how to complete the firms weekly payroll sheets. It might involve simply having the current job holder explain the job to the new hire, or a multi-week training process including classroom

1.1Personal Development And Training Junior-level courses are frequently held in-house for personal training. Various courses organized in the past include the following,

. Executive Development CourseThis course was specially designed for middle management to enhance their principle-centered leadership qualities so that they could meet the emerging challenges of the global world. Neuro-linguistic programming was part of the course to help the employee in day-to-day activities to improve proficiency and effectiveness in their attitude and work style.. Basic English Language Course This course was for those staff that is not proficient in written and verbal English language. An external instructor whose services were especially hired for this purpose conducted the course.

. Basic Labor laws of Pakistan Professionals from Labor Department organized this course. The main purpose was to give acquaintances to the staff of their rights. Wage rates, vacations, working hours, child & bonded labor etc, were the main topics covered.

. In-Housing Training School organization has also establish an in-house Training School for unskilled labor so that they may be trained. Unskilled manpower is hired from the market for training. And during this period they are paid as per the prevailing wage rules.

1.2TRAINING METHODS: There are different methods of training such as:

i. ON-THE-JOB TRAINING On-the-job (OTJ) means having a person learn a job by actually doing it.On-the-job training a person to learn a job while working on it. Types of on-the-job training is the coaching or understudy method .The OTJ (on-the-job) process have some steps to help ensure its success.STEP 1: PERPARE THE LEARNERPut the learner at ease.Explain why he or she is being taught.Create interest and find out what the learner already knows about the job.STEP 2: PERSENT THE OPERATIONExplain quantity and quality requirements.Go through the job at the normal workplace.Have the learner explain the steps as you go through the job at a slow place.STEP 3 : DO A TRYOUTRun the job at the normal place.Have the leaner do the job, gradually building up skill and speed.As soon as the learner demonstrates ability to do the job, let the work begins, but dont abandon him or her.STEP 4 : FOLLOW UPDesignate to whom the learner should go for help.Gradually decrease supervision, checking work from time to time.Compliment good work.

ii. APPRENTICESHIP TRAINING A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training.

iii. INFORMAL LEARNING Employees learn on the job, they learn not through formal training but through informal means; including performing their jobs on a daily basis in collaboration with their colleagues.iv. JOB INSTRUCTION TRAINING Listing each jobs basic tasks, along with key points. In order to provide step-by-step training for employees.

v. LECTURES Lecturing is a quick and simple way to present knowledge to large groups of trainees, as when the sales force needs to learn a new products features.

vi. PROGRAMMED LEARNING A systematic method for teaching job skills, involved presenting questions or facts, allowing the person to respond, and give the learner immediate feedback on the on the accuracy of his or her answers.

vii. AUDIOVISUAL BASED TRAINING Audiovisual- based training techniques like DVDs, films, PowerPoint and audio tapes are widely used.

viii. VESTIBULE TRAINING Vestibule training is a method in which trainees learn on the actual or simulated equipment they will use on the job, but are trained off the job. Vestibule training is necessary when its too costly or dangerous to train employees on the job.

ix. TELETRAINING AND VIDEOCONFERENCING With teletraining, trainer in a central location teaches groups of employees at remote locations teaches groups employees at remote locations via televised hook ups.Video conferencing live with people in another city or country, or with groups in several cities. This may simply involve using PC-based video cameras and several remote trainees, or a dozen or more learners taking a class in a video conference lecture room.

x. ELECTRONIC PERFORMANCE SUPPORT SYSTEMS (EPSS)

Sets of computerized tools and displays that automate training, documentation and phone support, integrate this automation into applications, and provide support thats faster, cheaper, and more effective than traditional methods.

xi. COMPUTER-BASED TRAINING With computer-based training, train computer-based use interactive computer-based and/or DVD systems to increase knowledge or skills. Computer-based training (CBT) is increasingly interactive and realistic.xii. SIMULATED LEARNING: Simulated learning means different things to different people. A recent survey asked training professionals what experiences qualified as simulated learning experiences.xiii. INTERNET-BASED TRAINING Internet or web-based learning is rapidly replacing other types of training.IMPROVING PRODUCTIVITY THROUGH HRIS:LEARNING MANAGEMENT SYSTEMS: Learning management systems (LMS) play an important role in internet training. They are special software packages that support internet training by helping employers identify training needs and in scheduling, delivering, assessing, and managing the online training itself.

xiv. THE VIRTUAL CLASSROOM Teaching method that uses special collaboration software to enable multiple remote learners, using their Pcs or laptops, to participate in live audio and visual written text, and learn via content such as power point slides.

1.3 BACKGROUND OF STUDY The Zarai Taraqiati Bank Limited is the premier financial institution geared towards the development of agriculture sector by providing financial products and services to their customers. It is a common practice at universities during the doing assignments of the masters program to attain practical experience in different fields. Students are required to undergo the business/commercial organization to fulfill the requirement for their assignment prospective. The selection of the firm is based on the choice of the student. The institute requires an assignment report based on the research oriented activity in which theoretical and practical learning of the student. This Assignment report is mainly focused on the working of the Human Resources management (HRM) Division of the ZTBL. Moreover, the report is a unique aspect of education that integrates study with planned and supervised career-related work experience. The purpose of the research-oriented report is to develop and strengthen the students educational and career preparation. By doing this report assignment in any organization that obviously exposes the interpersonal relationships not only with employees but also with supervisor that are essential in obtaining a successful and satisfying career. This background of the study is mainly focus on the performance, functions and objectives of the Human resource Management Division of the ZTBL and its internal working and operations of this division. While, the assignment is any Knowledge where students learn by taking on responsible roles as workers in organizations and observing and reflecting on what happens while they are in the workplace. It provides many advantages to student that helps him throughout his life. Some advantages of research-oriented report are given as under;1. To gain professional experience and receive academic credit 1. To enhance independence, responsibility and self-confidence 1. To Interact and collaborate confidently with employees1. To share ideas with one another. 1. To translate classroom knowledge into the professional work environment and to make plan, how to carry the activities. 1. To work towards the process improvement.

1.4 PURPOSE OF THE STUDY The purpose of conducting this study is to develop some insight into the working of the Human Resource Management Division of the ZTBL and to gain the experience regarding the overall operations and procedures of the bank, in order to assignment of the MBA (B&F) degree as well. The purpose of the assignment is to develop and strengthen the students educational and career preparation, which they gain from university. This assignment is a researched oriented activity. The students have required obtaining information from a business/commercial organization. It provides a glance of each department, as the period is too short for learning in detail. Other objectives of the study are as follows:1. To gather relevant information then interpret and analyze it in a useful manner.1. To highlight the facilities and products offered by the ZTBL to its customers.1. Assignment Report can develop good work habits and to reduce student dropouts.1. To develop, enhance and strengthen the communication skills. 1. To observe and participate in a professional work situation which represents an area of career interest. 1. To develop an understanding of the organization, its mission, objectives and management philosophy. 1. To acquire good work habits and gain an awareness of the communitys vast resources. 1. To be responsible and work toward specific achievable goals. 1. To analyze the bank through different analysis such as Ratio & SWOT analysis.

1.5 SCOPE OF THE STUDY The scope of the conducting this study is given as under; 1. This report is concerned with the performance, functions and objectives of the Human Resource Management Division of the ZTBL Head Office Islamabad. 1. It can provide help to the management of the ZTBL in identifying their Strengths, Weaknesses, Opportunities and Threats.1. It can also provide assistance for the students in seeking annual reports for the purpose to calculate and interpret financial ratios, in order to check the liquidity, leverage and profitability of the ZTBL.1. Furthermore, students are able to analyze the human resources & analyze the marketing of products and services schemes that the ZTBL provide his customers. 1.6 Importance of study Banks play a central and very important role in the economic life of a country, thats why they are considered as the lifeblood of modern economy. Today no one can deny the importance of banking in the economy. They facilitate and expedite trade and commerce and provide a variety of services that one cant imagine without banks. I have chosen the ZTBL for my research based assignment because it has a large network of zonal offices and branches. But besides this, the ZTBL plays an important role in the economic development and growth of Pakistan.

1.7 RESEARCH METHODOLOGY During the report assignment at the ZTBL Zonal Office Islamabad, the most important task was to collect as much as information on the bank in order to have a full productive report. For the collection of information and data, I used two methods for collecting data for the preparation of the report such as primary and secondary collection methods, which is given as under; 1.7.1. Primary Data Collections: In primary data collection method, I interviewed different officers for this purpose. The interviews were not of formal nature but it went along with time and the questions arose with identification of problems. I prepared many questions and discuses with Bank officers asked all the detailed function and procedures of their departments. All officers fully cooperated with me and provided all the necessary information which was required to me. The interviews have been taken from the bank officers and also the discussion was conducted with the heads of different departments. For collecting primary data, I use my own observation and discuss my problems with related people.1.7.2. Secondary Data Collection: The data that are previously collected and assembled for the some projects other than the one at hand. It is also called as historical data. This method can almost always be gathered faster ant at a lower cost than primary data. The secondary data is collected from following sources;1. Annual Reports & Accounts manual. 1. ZTBL web site & Internet.1. Brochures. 1. Pamphlets.1. Newspapers. 1. Business journals.1. Books.

1.9 CLASSIFICATION OF BANKS IN THE PAKISTAN The banks are classified according to their spheres of activities. The main types of banks are as under:1. Central Bank: Every civilized country now has its own central bank. The primary function of the central bank is to regulate the flow of money and credit in order to promote efficiency, stability and growth in the country. In Pakistan, the SBP is the countrys central bank. 1. Commercial Banks: These banks are engaged in performing the routine duties of banking business. They collect surplus money from the people. They make loans and advances in the form of overdrafts, cash credits, discounting bills of exchange. The commercial banks also manufacture credit money. They also provide agency services and general utility services. These banks are considered the lifeblood of the economic society. Some commercial banks are owned and controlled by the government which is called as public sector banks. For e.g., NBP, HBL, UBLetc while other commercial banks that are owned by corporations is called as private sectors banks. For e.g., MCB, ABL, City Banketc. 1. Exchange Banks: As name signifies, these banks mainly deal with international trade. These banks take the responsibility of settlement of foreign exchange and arrange the foreign business. In Pakistan, all the nationalized commercial banks have been allowed to do the business of exchange banks.1. Saving Banks: Saving banks are those banks which collect and keep the small savings of the public. They are called also thrift promoting institutions. The saving banks invest the funds in the safest government securities. The Post offices and saving centers perform the business of saving banks in Pakistan.1. Agriculture Banks: The agricultural banks (specialized banks) are set up to provide financial assistance to the agriculturists. The agriculture banks provide short term credit to the farmers for the purchase of seeds, fertilizers, pesticides, fuel.etc. They also make medium term advances for buying tractors and introducing modern techniques in farming. In Pakistan, the Agricultural Development Bank of Pakistan was set up in 1981 for meeting the financial requirement of agriculture, the ADBP is incorporated as public limited company, according to the Company Ordinance 1984 & is name was changed to the ZTBL in 2002. An agriculture bank is also called as domestic banks because these banks are registered and incorporated within the country.1. Industrial Banks: The industrial banks mainly provide medium and long term credit to the industries. Since the industrial banks have long term deposits, they are in a position to permit long term investment in industries. In Pakistan, the Industrial Development Bank was set up in 1961. The other institutions engaged in providing financial assistance to industries are PICIC, NDFC.etc.1.10 ROLE OF ZTBL IN THE ECONOMIC DEVELOPMENT OF THE PAKISTAN Banks play an important and active role in the economic development of a country. If the banking system in a country is effective, efficient and disciplined, it brings about a rapid growth in the various sectors of the economy such as agriculture, industrial, and the SME sectors. If the banking system is unorganized and inefficient, it creates maladjustments and impediments in the process of development. In Pakistan, the banking system is very well organized. The SBP established on July 1st, 1948 stands at the apex and is responsible for the operation of the banking system in Pakistan. The other banks such as commercial, specialized or unspecialized banks which form the banking structure in the Pakistan are playing an active role in the economic development of the country. The role of the ZTBL in order to achieve economic growth and development of the Pakistan is briefly explained as under: 1. Development of Agriculture & Industrial Sector. The ZTBL particularly in rural areas of Pakistan are now providing credit for the development of agriculture & industrial sector. The provision of credit to agriculture & industrial sector has greatly helped in raising agricultural productivity and income of the farmers. This has led to increased demand for industrial goods and expansion of trade & industry. The use of bank drafts, cheque, bills of exchange, credit cards.etc, has revolutionized both national and international trade. 1. Banks Promote Capital Formation. The ZTBL plays an important role in rising of the financial resources. They encourage savings by giving various types of incentives to the savers. They expand branches of the banks in the rural and urban areas and mobilize savings even at far of places. These savings are then made available to the businesses which make use of for productive purposes in the country. 1. Investment in new Enterprises. Businessmen normally hesitate to invest their money in risky enterprises. The ZTBL generally provide short, medium & long term loans to farmers to invest in new enterprises and adopt new methods of production. The provision of timely credit increases the productive capacity of the country. The organized banking system helps in directing physical resources into productive channels. It also keeps a balance between the availability and requirements of the capital in the country. 1. Balanced Development of different regions. The ZTBL plays an important role in achieving balanced development in different regions of the country. They help in transferring surplus capital from developed regions to the less developing regions. The trade industries etc of less developed regions are able to get adequate capital for meeting their business needs. This in turn, increases investment, trade and production in the country. 1. Monetization of the Economy. The commercial banks by opening branches in the rural and backward areas are reducing the exchange of goods through barter. The use of money has now greatly increased the volume of production of goods. The non monetized sector (barter economy) is now being converted into monetized sector with the help of commercial banks.1. Implementation of Monetary Policy. The central bank of the country controls and regulates volume of credit through the active cooperation of the banking system in the country. It helps in bringing price stability and promotes economic growth within shortest possible period of time. The ZTBL under the supervision and guidance of the SBP help in implementing and achieving the objectives of the monetary policy which vary from time to time.1. Financing Development Projects. The ZTBL provide short, medium & long term loans for financing of development projects both in private and public sectors. The ZTBL starts projects with the Ministry of Food, Agriculture & Livestock (MINFAL) launched an integrated development program entitled Crop Maximization Project in 15 districts. The MINFAL will provide funds to the tune of Rs.299.833 millions to the ZTBL and thus help in accelerating the rate of economic development in the country. 1. Booting the Exports: In order to boosts the exports of the agriculture and industrial goods of the Pakistan, the banks have established export promotion cell for the information and guidance of the exporters. 1. Less Reliance on Foreign Capital: A planed banking system by launching a vigorous campaign of mobilizing idle saving in the country can meet the capital development requirements from within the country. The country will thus have to rely less on foreign capital for financing in the development projects.

CHAPTER 2 INTRODUCTION TO ZTBL

2.0 INTRODUTION The Zarai Taraqiati Bank Limited is the leading, premier and specialized financial institution geared towards the development of agriculture, industrial and SME sector, by providing financial products, services and loans for their customers. The restructuring plan is being carried out with the aim to uplift the agriculture and rural sector by raising the productivity, streamlining the institutional credit and increasing income generating capacity of the farming community. The ZTBL was incorporated as the public limited company on 14th December, 2002 through repeal of the ADB Ordinance of 1961. The ZTBL provides financial and technological services to the agriculturalist at their doorstep for modernization of agriculture sector in Pakistan. The main purpose of the ZTBL is to provide sustainable rural finance and services particularly to small farmers and low-income households to strengthen the rural and agricultural sector, mitigate poverty, capital market and investment activities. The core values of the ZTBL are the professional integrity, teamwork, customer satisfaction and loyalty. The ZTBL has a one subsidiary which is known as the Kissan Support Services Limited. The bank can charge 9% interest. The authorized capital of the ZTBL is Rs.25, 000,000,000. This amount is dividend into Rs.2, 500,000,000 ordinary shares & the price of each shares is ten rupees. The total number of shares of the ZTBL is Rs.1,186,961,000 and paid up capital is Rs.11,869,612,000 of the ZTBL. The ZTBL has one chairman, one president and ten directors. The total number of employees is 5,326, while 982 employees is provided by the KSSL. The ZTBL make investment in some listed companies such as Nestle Milkpak Limited, Uqab Breeding Farm Limited, Mubarik Dairies Limited & Dadabohy Agriculture Leasing Limited in order to generate profit.

2.1 HISTORY OF ZTBL It was considered after independence of Pakistan that the existing institutional sources of credit, such as, taccavi and cooperatives, were insufficiently meeting the credit needs of farmers. Therefore the need for establishment of a third source of agricultural credit was essentially percolated so as to fulfill the credit requirements of farmers not only for production but even for the development purposes. Consequently, the ADFC was brought into existence in 1952 for the purpose of expanding financial facilities and promoting the development and modernization of agriculture in the Pakistan. Subsequently in 1957, the ABP was established that can provide both short term loan for production and long term loan for development. The ADFC & ABP were merged together as the ADPB in 18th February 1961. The ADPB is the main credit supplier to the agriculture sector in the country. According to the Companies Ordinance 1984, the ZTBL was incorporated as the public limited company on 23th October, 2002. The ZTBL is governed by Memorandum and Article of Association and registered with the SECP under Companies Ordinance 1984. Consequently, on 18th November, 2002, all the assets, contracts, liabilities, proceedings and undertakings of the ADBP were transferred and vested in the ZTBL on 14th December, 2002 by the Federal Government.

2.2 CORPORATEAVISION To develop and operate the ZTBL as a commercially viable bank with focus on rural and agriculture finance and to serve the needs of farming community, by delivering financial products and services.

2.3 CORPORATE MISSIONTo play an effective role in the promotion of economic growth, by enhancing the availability of credit to the agriculture sector, through reliable access to sustainable financing, special lending programs, technical assistance, products & services, and to promote career development opportunities for increasing professionalism, technical proficiencies & trainings of employees.

2.4 CORPORATE OBJECTIVES 1. To assist rural community, particularly the small farmers, in raising their productivity and income levels through timely delivery of credit, advisory and ancillary services. 1. To build the image of the ZTBL as a proactive, client friendly, financially & operationally sustainable with indigenous product deployment. 1. To establish and provide backward and forward linkages to strengthen the agriculture and industrial sector. 1. The ZTBL can engage in public and private, wholesale and retail partnership to deepen outreach and reduce operating cost. 1. The ZTBL act as rural commercial bank to mobilize rural capital formation and to commercialize the agriculture sector by delivering the true value of credit to the client.

2.5 RESTRCTURING PLAN OF ZTBL The restructuring means activity involving expansion or contraction of a organizations operations or changes in its assets and financial structure. The restructuring plan of the ZTBL covering the following factors;1. Governance: The ZTBL establish an environment that facilitates good governance and accountability. 1. Systems: The ZTBL modernize operations through use of technology, networking and communication tools.1. Business Processes: The streamline products and delivery systems of the ZTBL are to reduce transaction costs, simplify operations, and increase outreach.1. Products and Services: The ZTBL introduce products and services that are financially and economically viable.1. Human Resource Development: The ZTBL can improve standards and skills of staff & management and strengthen training capacity. 1. Information Technology: The ZTBL establish new hardware and software platform to support the MIS, accounting system including forensic accounting, and risk management functions.

2.6 BOARD OF DIRECTORS The ZTBL has one chairman, one president and ten directors. The seven meetings of the board are held during each year. The main responsibility of the BOD is to establish and maintain a system of internal control, prepare and present the financial statements with approved accounting standard and requirement of the Banking Companies Ordinance, 1962 and the Companies Ordinance 1984. The new corporate structure redefines the bank's status as the Public Limited Company registered under Companies Ordinance 1984, with an independent BOD which aims at ensuring good governance, autonomy, delivering high quality. The list of the BOD is given as under;

List of Board of Director

2.7 COMMIITTEES & ORGANIZATION STRUCTURE OF ZTBL The overall management, functions, meetings of the ZTBL is control by two committees known as Board & Management Committees. The sub-committees of these two committees is explain as under; 2.7.1 Board Committees 1. Audit Committee: This committee has one chairman, four members that are the directors of the ZTBL and one secretary from the Audit Department. The designation of secretary is the Chief Internal Auditor of Audit Department. 2. Human Resource Management (HRM) Committee: This committee has one chairman & president of the ZTBL, four members that are the directors of the ZTBL and one secretary from the HRM Department. The designation of secretary is the Head of the HRM Department. 3. Risk Management Committee: This committee has one chairman & three members that are the directors of the ZTBL. But one member designation is the risk manager. But in risk management committee, the company secretary act as member and secretary as well. 4. Information Technology (IT) Committee: This committee has one convener & two members that are the directors of the ZTBL. One member is from IT Department & his designation is the Chief information officer. While one secretary (Head) of IT Department. 2.7.2 Management Committees 1. Assets Liabilities Management Committees: This committee has one convener (CEO) & three members. The designation of the first member is the SEVP of Operation Department. The designation of the second member is the risk manger. But the third member (Chief Financial Officer) acts as member and secretary as well. 2. Executive Coordination Committee: This committee has one convener (CEO), one secretary (Compliance Officer) & three members. The designation of the first member is the SEVP. The designation of the second member is the EVP. The designation of third member is the risk manger. 2.7.3 Organization Structure of ZTBL: The organizational structure of the ZTBL is shown in below diagram; 2.8 ZONAL OFFICE AND BRANCHES In public sector, the ZTBL is largest financial development institution with a wide network of 25 zonal offices and 342 branches in the Pakistan. The network of the ZTBL Head Office is given as under;

2.9 RANKING OF STAFF MEMBERS The ranking of staff members in order of seniority in the ZTBL is given as under;

2.10 SUBSIDRAY The ZTBL has one subsidiary which is known as the Kissan Support Services Limited. It was incorporated as owned subsidiary of the ZTBL that function independently effective from 1st January 2006. The KSSL is a separate and distinct legal entity that is controlled by the ZTBL. The KSSL has an authorized capital of Rs.100 million. Its aim is to provide a support to the management of the ZTBL such as to focus on core banking business and assign non-core activities. The KSSL operates under the Memorandum and Article of Association. The KSSL also provide support staff and services to the ZTBL in the following areas;1. The KSSL has recruited and developed support staff of following table categories in ZTBL, Head Office as will as in field offices; S.No. Category of Employees Provided By KSSL No. of Employees

01 Darbans and Armed Guards 526

02 Drivers 291

03 Naib Qasids 54

04 Mali / Beldars 25

05 Typists, Assistants & Senior Assistants 41

06 Security Supervisor 03

07 Sweepers 07

08 Players 20

09 Others 15

Total 982

ll. Besides manpower support a service, the KSSL has also provided following support services to the ZTBL;0. Provide mail management, repairing, maintenance & photographing services to ZTBL0. Recruitment and provision of staff 0. Provides farms and the ZTBL Staff College. 0. Provide security services not only to the ZTBL Head Office but also to branches and zonal offices.

CHAPTER 3

HUMAN RESOURCES PLANNINGThe most important function performed by the department is the Human Resource Planning. For a smooth production there must be an effective Human Resource Planning. For This purpose it makes long term and short term plans to make the labor available for production. Short term Plans are made for those places where workers have gone on holidays or absent. Under these plans it has two types of recruitment:BadliTemporaryFor long term plans workers are recruited from the temporary workers who have become skilled one.

PRODUCTS & SERVICES OF ZTBL

3.3 INTRODUCTION The ZTBL has provided many products and services for their customers. The product and services of the ZTBL can raise the living standard of rural areas and develop the agriculture sectors of a country as well. The Pakistan is an agriculture country and the products and services of the ZTBL plays very important role in increasing the GDP and accelerates economic growth. For this purpose, the ZTBL provides many facilities for their customers, such as provides schemes and loans, obviously help the customers to invest money in their businesses, to get maximum profit from it and to pay low interest rates.

3.4 SCHEMES OF ZTBL The ZTBL provides various schemes for customers, in order to strengthen the rural and agricultural sector of economy, mitigate poverty and accelerate growth. The Schemes of the ZTBL is which is briefly explains as under;3.4.1 Sairab Pakistan Scheme: The ZTBL can raise the irrigated area for the purpose to accelerate rate economic growth and to facilitate the farmers. The ZTBL has assigned the collaboration agreement with the KSB Pumps Company Limited under the Sairab Pakistani Scheme. The ZTBL will provide loans to the farmers for installation of tube wells and turbines whereas KSB Pumps Company Limited will provide quality pumps, turbines, equipments to borrowers for efficient pumping of waters. The water can plays vital role to improve per acre yield. Out of total 31 million hectors area of the Pakistan, 22 million hectors is cultivated while 9 million hectors is not cultivated & waste mainly due to non-availability of water. More over increase in water supply being a key input is required to raise cropping intensity and hence the income of the farmer. Since inception the ZTBL financed over 143000 tube wells amounting to Rs.15 billion. The KSB Pumps Company will provide quality machinery and equipment for efficient pumping of water. The company shall also provide after sale service including replacement of parts and availability of spares through its network of dealers despite technological advancements and rapid growth of industrial sector, agriculture is still the back bone of the Pakistan's economy. It contributes 22% towards the GDP and employs nearly 45% of country's labor force. It provides raw material for preparation of industrial products. So it has both pulled & pushes effect on the economy. 3.4.2 Supervised Agriculture Credit Scheme: Under this scheme agriculture loans are given for short, medium and long term loans up to Rs.1 million per borrower. The loans are sanctioned for fats, livestock, orchard, tractor, agricultural machinery, tube well and irrigation facilities. Under the scheme besides provision of credit, information is to the farmers for planning the farm, production, guidance for implementation of the scheme, marketing and repayment of loans.3.4.3 White Revolution Scheme: In order to modernize the dairy farming for increasing milk supply, mitigate poverty in Pakistan, and improving the living standards of the rural areas in Pakistan for the purpose to achieve growth and development in agriculture sector of Pakistan, the ZTBL may start the Strategic Partnership agreement with the Pakistan Development Diary Company (PDDC) and the Nestle Pakistan Limited (NPL) under the white revolution scheme. Under this participatory approach, the diary sector would be modernized with a view to increase milk supply, mitigate poverty and improve the living standard of the rural population. The ZTBL has earmarked funds to the tune of Rs.5000 millions for financing of 50,000 animals (buffaloes and imported cows) during the five years period 2007 to 2011. The PDDC will also help the ZTBL in the selection of clients and processing of loan cases. Initially the schemes will be for modernization of 5000 farmers during 5 years period involving Rs.700 million. Under the scheme 1000 farms would be covered on yearly basis. The modernization of dairy farm will be carried out through financing milk cooling tank, generator, voltage stabilizer, hot water geezer, water pump, cooling pad and other dairy equipment. There would be maximum limit of loan of Rs.1 million per borrower party. The PDDC would bear the entire amount of mark-up charged in the loan cases & provided the 50% of principal part of loan is repaid in time by the borrower. The remaining 50% amount of principal along with the amount of mark-up would be paid by the PDDC. The Nestle Pakistan Limited would help to select and identify good clients for the ZTBL to improve quality breed of foreign and local dairy animals. The NPL can provide technical guidance to the farmers through nestle veterinary doctors. The NPL would purchase milk through its network and make weekly payments of milk sale to the ZTBL for the adjustment of loan.3.4.4 Micro Credit Scheme: This Scheme has been launched since 15th July, 2000 for the uplift of rural poor. The landless poor such as; tillers, harries and small land owners having land not exceeding 2 acres may avail loan under Micro Credit Scheme. It is operational in all branches of the ZTBL through all the Mobile Credit Officers. Both, men and women may obtain loans under the scheme as an individual or as a member of group of 5-10 members. The minimum credit limit is Rs. 5,000 while maximum credit limit is Rs.25, 000. One hundred and thirty six income generating activities or cottage industry items have been identified for lending under the scheme. The loan may be advanced against one surety with 50% solvency of the assessed value of property owned by the guarantor or security of tangible property. Being small loans involving high cost 18% per annum mark-up is charged, whereas 2% rebate is given on timely repayment. All loans under these Schemes are recoverable within 18 months after disbursement of loan. 3.4.5 Zarkhaiz Scheme (One Window Operation): For timely and conveniently provision of credit to purchase inputs, loans is provided to the borrowers under this scheme being conducted twice a week during Rabi & Kharif seasons. All the related departments such as revenue, agriculture, post office.etc. attend the focal points which are established at convenient places. The farmers get their pass books prepared and loan applications processed on the same day whereas sanction payments are made within three days at branch. For Rabi crops, one window operation from October to January and for Kharif crops from April to September each year which is extendable as per requirement of particular area.

3.4.6 Sada Bahar Scheme: For providing timely input loans for crops and working capital for poultry and fishery etc, the ZTBL has launched a Sada Bahar Scheme. This scheme is also known as Revolving Finance Scheme. The assessment for inputs requirements for the whole year is made at the time of first application. The amount so assessed is treated as revolving limit provided it is within the security limit. The managers are authorized to sanction such loan limits up to Rs.5 Lake. The salient features of the scheme are given as under: 1. Revolving Credit Limit is fixed to cater production credit and ancillary requirements of the farmers during one year period.1. The borrowers can draw the credit in lump sum or in installments according to his requirement.1. The borrowers can repay in lump sum or in installments during the year when his cash position allows him.1. The Pass Book containing transactions in his account is supplied to every borrower free of cost.3.4.7 Tea Financing Scheme: In order to increase the tea cultivation in Mansehra, Swat, Mutta and Dir in Malakand Division, the tea financing scheme has been introduced which would not only save the hard earned foreign exchange but would also help to improve the socio-economic condition and living standard of the inhabitants of the area. The salient features of the scheme are given as under: 1. The maximum credit ceiling of Rs.60, 000 per acre has been fixed.1. All the farmers owing land up to five acres are eligible to avail loans.1. The amount of credit will be given in three installments; the first year installment is Rs.30, 000, second year installment is Rs.15, 000 and third installment is year Rs.15, 000. 1. The credit would be repayable within 11 years with 6 years grace period with prescribed markup of 9% per annum.

3.5 LOANS OF ZTBL The ZTBL provides loans for the development and growth of rural areas and uplift of farm activities. The loans of ZTBL are briefly explained as under; 3.2.1 Production Loans: These loans are given to farmers for seed, fertilizer, pesticides, labor chargesetc. to grow crops and vegetables including working capital for poultry, dairy, orchard and fishery and are recoverable within one and half year. The amount of disbursement of production loan, at the end of December 31, is 50,222 million for overall four provinces. The example of production loans items are given as under; 1. Seeds, fertilizers and fuel 1. Pesticides, insecticides and herbicides manual sprayers 1. Poultry feed, chicks and medicines1. Hire charges of farm power1. Water charges and electric charges for tube well1. Production loan for growth of mushroom1. Hired labor, water rates & fuel wood for tobacco curing

3.5.2 Development Loans: The loans for purchase of items like farm machinery, tractors, irrigation, land development, orchard, green houses, dairy, poultry, fishery, livestock, farming..etc are recoverable up to one to eight years. The amount of disbursement of development loan is 5,690 million at the end of 2007, for overall four provinces. However, the provinces wise disbursement of loans & its percentages at end of 31st December, 2007 is given as under;

S.No. ProvincesDisbursement of Loans ( Rupees) %age

1.Punjab 44,327,000,00079.50%

2.Sindh 7,384,000,000 13.20

3.NWFP 3,802,000,000 6.80

4.Baluchistan 99,000,000 0.20

Moreover, the term wise disbursement of loans of bank is on short, medium and long term basis. 1. The short term loans are also called production loans having maturity period is one year. These loans are given to farmers for seed, fertilizer, pesticides, labor chargesetc. to grow crops and vegetables. These loans are recoverable in lump sum commencing after the harvest or marketing of respective crops. 1. Medium term loans are for development and advance purposes the examples of these loans are dairy farming and livestock. The installments of these loans are made on monthly, biannually and annually basis and the recovery or maturity period is 5 years. 1. The long term loans are for tractor, agricultural machinery, poultry farming, and orchard. The installments of these loans are made on monthly, biannually and yearly basis and the maturity period is 8 years and above.

Summary of Term Wise Disbursement of Loans S.No.Term wise Disbursement of Loans Maturity %age

1.Short Term Loan (Production Loans)12months 89.80%

2.Medium Term Loan (Development Loans) 5 years 3.40

3.Long Term Loan (Development Loans ) 8 years 6.80

3.6 RECOVERY PROCEDURE OF LOAN The recovery procedure of the ZTBL loan is to carried and taken by three steps such as recovery schedule, issuance of notice and legal action which is briefly explain as under; 0. Recovery Schedule: The recovery schedule in each loan case as per terms of sanction of loan is fixed and communicated to the borrowers after disbursement of loan. In case of default or failure in repayment of any installment on due date the mark-up shall continue to be charged and last installment due to this may differ from the amount of installments fixed at the time of disbursement.0. Issuance of Notice: The ZTBL can issue notice for recovery of loan which is known as Demand Notice. It is issued before the due date of every installment. A legal notice is issued one month after the due date informing the borrower that if the amount is not repaid within next one month, further legal action will be taken to recover the dues.0. Legal Action: The legal action can be initiated against the defaulter if loan is not repaid even after expiry of legal notice period. Where the court in bank's favor has decreed a case, account is to be settled by recovery of amount from the auction of the mortgaged property. The bank may purchase the mortgaged property if considered feasible to dispose it off later on through auction or in any manner deemed fit for getting the best price. The bank may dispose of the mortgaged properties of defaulters for satisfaction of its dues without intervention of courts under Financial Institutions Ordinance 2001.

EMPLOYEES RELATIONS DEPARTMENTAccording to the Personnel Department of ZTBL R.F., there are things which are common between workers and machinery of the organization. For examples:Machinery requires repair where as workers required training.Both are used for production purposes.Both require improvement.Both become inefficient if proper attention is not given.There are many Departments which work for different areas. Such as Production Department works for the controlling of production. Sales Department works for the sale of Products. Finance Department arranges the finance for the organization and so on. Therefore there must be a department for the controlling, motivation and training of the employees. For this purpose Unilever R.F. has an Employees Relation Department. The Personnel Department of Unilever R.F. performs the following functions:FUNCTIONS Employment Transfer and Promotion Training Compensation Administration Health and safety Benefits and Services Maintain relations with labor Human Resource planning EMPLOYMENTPersonnel Department makes arrangements for the recruitments of the employees. For this purpose it collects information about the desired employees functions and then defines the job requirements and job profile. The Personnel Department makes all the arrangements for the report meant of new employee, It sees better such employee is available in the organization or not. In case of no, it gives the advertisement in the newspapers. It also collects all the applications of the applicants. It also makes arrangements for test. The Personnel Department uses different tests for different applicants. After that it arranges the interviews for the succeeded applicants. Usually the interviews are bland of different types of interviews. These interviews include panel interview, structured questions etc. The background information about the succeeded applicants is also gathered by the Personnel Department. TRANSFER AND PROMOTIONThe Personnel Department transfers the workers from one department to other department according to the circumstances. The function of promotion of the workers is also performed by this department after consulting with the top management and analyzing the past record of the workers. TRAININGFor smooth production and efficient work there must be some training programs for the workers, staff and management. Training function is also performed by the Personnel Department. It provides on the job training to the existing workers and arranges programs for new employees.The Personnel Department provides the following training facilities to management, staff and workers.On the job training Lectures Seminars ConferencesThe company has a full time training manager who conducts the different training programs according to circumstances. The management is also sent abroad for certain training programs.

COMPENSATION AND ADMINITRATIONThe Unilever Pakistan Limited conducts the wages survey in the market and of the major competitors after every two years and compares the results with its own package and there is any difference then adjustment is made. The desire of Unilever R.F. is that its employees must be satisfied in every aspect because it has the opinion that satisfied employees are more productive as compared to dissatisfied. The Unilever gives 30 different types of allowances to its employees. Some of these are annual, some are semi-annual, and some are monthly while some are once in the whole employment period. HEALTH AND SAFETYZTBL is much conscious about the health and safety. Proper equipments are available in all areas of the production where sensitive machinery is in operation. Furthermore, the organization has a well equipped Medical Center where MBBS doctors are available in order to meet with emergency cases. The Personnel Department provides all possible instruments to all workers and it has the desire that every worker should use those instruments in order to avoid losses.

BENEFITS & SERVICEZTBL also provides certain benefits and services to all its employees. A list of some benefits and services is given below:Attendance AllowanceGood attendance awardDeath Compensation Canteen allowanceTea Expenses Conveyance Allowance Family medical allowance Family medical care House rent Allowance Utilities allowanceMeal Allowance Rehabilitation AllowanceRetirement JerseyShoesTonga Allowance Traveling Announce HajjMarriage Assistance To minoritiesThe organization has a club for the employees of the organization. Indoor and outdoor facilities are also available. The company also celebrates Annual Sports Day on which different games are played and prizes are given to the succeeded players by the company. HUMAN RESOURCES PLANNINGThe most important function performed by the department is the Human Resource Planning. For a smooth production there must be an effective Human Resource Planning. For This purpose it makes long term and short term plans to make the labor available for production. Short term Plans are made for those places where workers have gone on holidays or absent. Under these plans it has two types of recruitment:BadliTemporaryFor long term plans workers are recruited from the temporary workers who have become skilled one. MOTIVATIONThe organization has the opinion that motivated workers are more productive than unmotivated workers. To motivate its employees the organization uses both intrinsic and extrinsic approaches for motivation its employees. o Intrinsic Approacho Extrinsic ApproachINTRINSIC APPROACHJob rotationXTRINSICE APPROACHTrainingAppreciation lettersBonusesCash awardsGiftsShields ClocksPut the name of the workers on the notice board who perform an excellent performance. To motivate the employees the organization has introduced a program name OFI (Opportunity for Improvement).

CHAPTER 4 SWOT ANALYSIS

4.0 INTRODUCTION The analysis is a tool, which is used for checking the overall performance of any organization. It is not only used on national level but also on international level for the purpose to check internal and external factors that influence the organization, positively or negatively and leads the organization towards failure to success. There are various analyses, such as the SWOT analysis, ratio analysis, and human resource analysis which is briefly explains as under;

4.1 SWOT ANALYSIS The word SWOT is abbreviated to strengths, weakness, opportunities and threats while analysis is a tool, which is used for checking the overall performance of any organization. The SWOT analysis is a strategic planning tool used to evaluate the overall organizations strengths, weakness, opportunities & threats and involves specifying the objective of the organization and identifying the internal and external factors that are favorable and unfavorable to achieve that objective. The SWOT analysis is designed to help an organization from failure to success. Finally, we do the strength & opportunities because it is helpful while we avoid the weaknesses and threats which is harmful for organization, which is shown in below figure.

4.1.1 Strengths: The attributes of the organization which are helpful in achieving the objective. In other words, strengths means, the activities that an organization does well favorable chances or positive factors in the internal environment due to which organization achieve the objective. The strengths of the ZTBL is given as under;1. Strong Supervision and Management: The supervision and management of the ZTBL is very strong such as, step by step, effective and efficient that leads the bank toward failure to success. 1. Provide many Facilities for Employees: For maintaining the employees, the ZTBL provides the facility of health, safety and employee relations & training. 1. Employees Traits: All staff members are well mannered in attitude, communications & following the ethics. 1. Credit Rating: The report of Jun 22, 2008, the credit rating of the ZTBL was reaffirmed the medium to long-term entity rating of AAA (Triple A) with a stable outlook and short term rating of A-1+ (A-One Plus) assigned to the ZTBL.1. Risk Management: The risk management of the ZTBL is still in the process of restructuring and efforts have been put in place to adequately equip the risk management function with credit review, credit risk rating and value at risk models. Pakistan is an agriculture country with major portion of its economy dependent on agricultural sector. ZTBL recognizes this responsibility and thus also caters to agriculture sector which promises high returns.1. Expansion of ZTBL: The ZTBL is expanding day by day because customer accepts it. Its network expanded to 342 branches and 25 zonal offices in the Pakistan, which will attract large number of customers. 1. The Elevator and Cameras Systems: In the age of globalization, the elevator makes it possible to save time. While the cameras in ZTBL, make the employees to stress on their work which is assigned or given.

4.1.2 Weakness: The attributes of the organization which are harmful in achieving the objective. In other words, weakness means, the activities that an organization lakes or unfavorable chances or negative factors in the internal environment due to which organization do not achieve the objective. The weakness of the ZTBL is given as under; 1. Understaffing: The total number of employees is 5,326 in the ZTBL Head Office. In age of technology and globalization, the understaffing may cause unnecessary work burden on employees decreasing their efficiency. 1. Lack of Refreshment Courses: Although the ZTBL has its own Training and Development Canter but it needs to give refreshment courses to its employees more frequently so that they came explore new dimensions and conquer worlds.1. Seniority Based Promotion: Promotion in the ZTBL is purely on seniority basis rather than on performance. This really de-motivates the employees because they know that it doesnt matter whether they perform well or bad.1. Lake of Job Rotation: Most of the employees work in a particular department and they specialize only in one department. In case of absence of one employee, any other employee cannot perform this work. In this way bank not only loses the business but also results in dissatisfaction of the customer.1. Shortage of skillful Labor: The shortage of skillful labor or manpower that will lead the organization from success to failure. Because in the ZTBL, there are many contract and temporary based employees that has lake of managerial & financial skills.1. Lake of Qualification: The employees working on the same position may have different degrees like B.Sc., B.A. etc which devaluate the students of MBA, BBA, and other well qualified staff. So there is a lack of professional staff in different departments and lack of theoretical knowledge of the employees as well. 1. The Rate of Absenteeism and Turnover: The absenteeism & turnover rate is too high thats results the conflicts in the organization.

4.1.3 Opportunities: The attributes of the organization which are helpful in achieving the objective. In other words, opportunities means, the activities that an organization does well or favorable chances or positive factors in the external environment due to which organization achieve the objective. The opportunities of the ZTBL are given as under;1. Proper Utilization of Recourses: The Organization is made up three types of recourses, such as human, physical & financial resources which come from external environment. However, in the age of globalization for achieving growth, the competent, skillful and the English speaking employees are on of the requirement of the organization. 1. Increasing Extensive Advertisements: The ZTBL can increase the extensive advertisements of new products, services, vacancies, in order to increase customers & heir competent employees from external environment.1. Mobile Credit: The ZTBL can start mobile credit which is the best way to effectively utilize its present resources to gain a competitive edge.1. Increasing the Amount of Loans and Capital: The ZTBL increases the amount of loan for their customers, which is five lacks, in order to attract the large number of customers. The ZTBL issue a large amount of capital to agriculture sector, in order to, utilize its resources more efficiently and to earn more profit.1. Creating Public Relations: The ZTBL also, involves in creating public relations that will increase the image and profitability of the bank. Often, public relations are conducted through the media that is, newspapers, television, magazines, internet.etc thats attract a large number of customers.

4.1.4 Threats: The attributes of the organization which are harmful in achieving the objective. In other words, threats means, the activities that an organization lakes or negative factors in the external environment due to which organization do not achieve the objective. The threats of the ZTBL are given as under;1. Avoid Discrimination: The ZTBL can avoid discrimination because it is harmful for the bank in achieving its objective. The bank can hire the employees from external environment. The right person is for right for job will leads the organization towards failure to success. 1. Avoid Illegal Activities: The employees of the ZTBL can avoid the illegal activities in external environment that will reduce the reputation and image of the ZTBL.1. Internet Banking: It is the main problem that was found to be a lack of trust in the new banking channel by customer. However, effective complaint management can increase customers loyalty and trust in Internet Banking. However, the Crises Management Plan has been developed which is under review by the senior management. The objective of this plan is to have clear guidelines and communication in the event of any crises occurrence, which may threaten the safety of its staff, the security of its assets, the continuity of its operation and the reputation of the ZTBL.4.2 Human Resource Analysis The organization is made up by three types of resources such as human, physical and financial resources. Recently, the ZTBL can properly utilize their resources more efficiently in order to strengthen the rural and agricultural sector, mitigate poverty and investment activities. But the most important is the human resource and which the key ingredient for successes of any organization. Hiring and retaining productive people is critical to the success of every organization which is permanent, temporary or contract basis. The Human Resource Division mainly involve in hiring of employees, training and development of employees, employees motivation.etc. Activities necessary for staffing the organization and sustaining high employee performance The achievements of the ZTBL and the implementation plans for future can never be possible without skilled and motivated employee, for this purpose the HRD makes continuous effort to attract highly educated, skilled and trained manpower in different fields especially in the field of IT, HR and Finance. Trainings, workshop, seminars, support for higher education are the few activities being carried out to upgrade the skills of professionals working. The ZTBL can motivate their employees by providing compensation packages, house rent, medical allowanceetc. The Human resource analysis is briefly explained as under; 1. Hiring of Employees: The ZTBL can hire the employees by submitting the CV in the Human Resource Department. If the person is eligible for the post, then the Head of HRD will call to inform the person for the interview. Recruitment staff including job description, preparation, preparing advertisement, checking application forms, short listing, interviewing and selecting candidates through the selection procedure is done by HRD.1. Training & Development of Employees: Once the employees are recruited by the Human Resource Department, it is very important to develop their skills. There are two ways to develop their skills and to give trainings in the ZTBL Staff collage such as theoretical and practical training. However, initial training or pre-service training is given to the employees at initial stages of fresh candidates. This training covers the theory related topics such as banking rules, regulations and operations. After completing the theoretical training, they are placed on different branches for getting practical training. 1. Employees Motivation: The ZTBL can motivate their employees by providing different facilities. The employees, who are motivated, exert a greater effort to perform the assigned tasks effectively and efficiently than those who are not motivated. Various measures are used in the ZTBL for motivating the employees. The techniques are as follows;0. Compensation Package: The compensation is based on the employees knowledge, education, skills and experience. There is no fixed pay scale in the bank. Many people get different salaries even though they had been selected for the same batch under the same circumstances with same qualification but mostly depend on the grade on which the employees is ranked.0. Promotions: The ZTBL can promote the employees to higher grades on the basis of performance during each year. 0. House Rent: The house rent is provided to all categories of staff. This allowance is not payable to those who are provided with accommodation by the ZTBL. The ZTBL can also provide the accommodation facility for their employees, in order to reduce the absenteeism. 0. Medical Allowance: The ZTBL will reimburse the cost of medical advice and medicines, claimed by the employees for themselves and their dependents on production of medical certificates from employees indicating disbursement made by him.

4.3 Motivation of Human Capital Human capital no doubt is a precious asset for any organization, without skilled and motivated employees no organization can survive in this competitive environment. ZTBL has mix of experience and young staffs which provide excellence blend of required skills and enthusiasm for progress.

But I have found during my internship that the employee of ZTBL is not as much motivated as other banks employees are. The reason behind this is the mechanism of promotion, many of the permanent employees of the bank has not been promoted since last 10 years and the same case is with the contracted workforce they have no idea that when they will be permanent.

The promotion criteria like all other government institutions is based on the experience, the more older the employee is the more he has a chance to be promoted irrespective of this that how his previous performances was. But what I have heard from the employee is that they have no idea that when and how they will be promoted, there are no hard and fast rules made as it is available in other government institutions.

The banks Human Resource Department needs to focus on developing more trained and motivated employee, the efforts they are putting in this regard is not satisfactory. However, the bank starts training each and every employee which is a good thing but with training the motivation in terms of promotion, bonuses etc. are also required.

4. 4 CONSLUSION While concluding my report, I would like to say that assignment report normally covers one academic term. The main purpose of the assignment report is to develop and strengthen the students educational and career preparation. I did my report assignment at ZTBL, working on the Human Resource Management Division. My goals included completing the reports assigned to me, learning about the ZTBL, which is public limited company and also developing positive relationships with employees. Some of my activities as preparing research-oriented assignment in the ZTBL are to coordinate with employees, working on my giving tasks, performing full concentration and preparation of my reports. So, as an opportunity to gain real-life experience doing the work of an employee in your career area of interest. Ideally, this experience allows me to try out many aspects of the job and to apply skills learned in the classroom environment. During assignment report is any experience where students learn by taking on responsible roles as workers in organizations and observing and reflecting on what happens while they are in the workplace. During my report assignment here in ZTBL, I found that ZTBL has high level of professionalism and challenging environment and its culture is friendly. ZTBL seems Top Agriculture Financing in the future as indicated by the financial indicators. It keeps energy and potential to serve the deserving clients in all over the world. The bank has set itself a vision to be a world-class bank. This can only be achieved with dedication and a passion to excel in every activity. I really admire ZTBLs policy makers for designing investor friendly and customer oriented products.The bank is really working well and contributing a valuable part in the economy of Pakistanthrough tax, giving loan to government, giving loans to the businesses for their survival andexpansion, generating a well skilled human resource and employment etc. During this report assignment, I really learned Professionalism, leadership skills, communication skills, problem solving skills, situation analysis skills and how to become a good mentor etc.

RECOMMENDTIONS Although sill, there is cooperative environment in the ZTBL, but there is a need to further boost it up. There must be cooperation among staff members, management, customer and shareholders. The job rotation of duties of employees should be implemented to improve the performance which will enhance their skills and confidence. The motivation level of the employees should be enhanced by increasing compensation and giving extra fringe benefits. The advertisements of the products and the services of the ZTBL should be done in a proper way with a strategic management. To hire creative, skillful and young employees on the basis of their eligibility and experience but not on discrimination basis. The recruitments should be strictly on merit basis and induction should be after proper and extensive training. To remove the file keeping barriers, which waist a lot of time on searching of files. There should be a proper check and balance. The documentary records of the ZTBL should be correct and complete. More rewards and bonus schemes should be for management as well as for employees and promotion should be based on performance of employees and not on favoritism. The ZTBL has developed a web site but still only its front home page has been developed while other banks have good attractive sites. The efforts should be made to reduce the employee turnover and absenteeism rate because it creates misunderstanding and conflicts in the ZTBL. In order to increase cooperation among employees, management has to arrange different parties or get together which will create love, care and cooperation among employees. The MIS is still not fully understood by all of the employees. To cope with this situation, the management should arrange workshops and short courses, so that the employees can benefit fully from the MIS. The employees attitude and behavior towards work and customers must be positive and polite way at time of conversation. In order to increase the motivation, job satisfaction, and organizational commitment the organization should give special incentives to all the old as well as new employees. This may be in the form of promotion or increase in pay or other facilities provided to them on performance basis. The promotions should be given to the employees of ZTBL on the basis of performance rather than seniority, time period or designation. The job rotation techniques should be adopted so as to make the staff knowledgeable of the operation of various departments of the ZTBL.

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