Assignement 3 model answer
3
Assignment 3 1. Customers arrive at a vehicle service centre for check up; customers wait their turn in the waiting area. Customers are served on the first come first served basis. When his turn comes, the receptionist tests the car for preexisting conditions. The customer waits in the waiting area while the vehicle waits its turn. The vehicle is checked for suspension errors at work station 1, then the motor is checked at work station 2, and finally the brake system is checked in work station 3. Vehicles are served on FIFO basis, and the transportation time between work stations is negligible. The vehicle is returned to the waiting area until the customer pays the bill and they both leave. Draw an outline process map to model the process. Define entities, locations, resources, networks, and processes used to model the process.
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Transcript of Assignement 3 model answer
Assignment 3
1. Customers arrive at a vehicle service centre for check up; customers wait their turn in the waiting area. Customers are served on the first come first served basis. When his turn comes, the receptionist tests the car for preexisting conditions. The customer waits in the waiting area while the vehicle waits its turn. The vehicle is checked for suspension errors at work station 1, then the motor is checked at work station 2, and finally the brake system is checked in work station 3. Vehicles are served on FIFO basis, and the transportation time between work stations is negligible. The vehicle is returned to the waiting area until the customer pays the bill and they both leave.
Draw an outline process map to model the process.
Define entities, locations, resources, networks, and processes used to model the process.
Arrival of vehicle
split
To waiting area
Wait end of service of vehicle
Pay bill
Wait turn
Work station 1
Wait turn
Work station 1
Wait turn
Work station 1
Wait paying the bill
Join car and customer
Vehicle waiting turn
checked
LocationsArrival areaCustomer waiting areaWork station 1,2,3Exit area
EntitiesVehicle with driverDriverVehicle without driver
ResourcesNA
NetworksNA
ProcessVehicle with driver @ Arrival area
ProcessCheck vehicle
RouteDriver -> Customer waiting areaVehicle without driver->work station 1
Driver @ Customer waiting areaProcess
Wait until vehicle is servicedPay bill
RouteDriver -> Exit area
Vehicle without driver @ work station 1Process
Wait in lineGet serviced
RouteVehicle without driver -> work station 2
Vehicle without driver @ work station 2Process
Wait in lineGet serviced
RouteVehicle without driver -> work station 3
Vehicle without driver @ work station 3Process
Wait in lineGet servicedWait till bill is paid
RouteVehicle without driver ->exit area
All @ exit areaProcess
Join 1 driver with 1 vehicle to be vehicle with driverRoute
All exit
