Asset Management Solutions

Helping you succeed

IBM Global Business Services

Plant and productionPower stations, pharmaceuticals, textiles, chemicals, petroleum,

electronics, consumer goods.

Real estate and facilities Land, offices, industrial facilities, warehouses, retail space, schools,

housing, hospitals.

Mobile assets and transportationMilitary, airlines, fleet management, shipping, rolling stock, public

transport, intelligent transportation.

Information technologyComputers, routers, networks, software, auto discovery, service desk.

Infrastructure and utilitiesRailways, electricity/gas distribution, highways, telecoms, water, wastewater.

Asset classes

Physical assets dominate the balance sheet of many companies, are a major corporate cost and are vital to operational performance. Asset Management is the holistic management of all asset classes that allows organisations to optimise performance. Getting Asset Management right can increase shareholder value, reduce costs, increase return on capital employed, support the core business, manage risk and deliver business flexibility. We have an execellent reputation for asset management consultancy and an extensive coverage of asset classes, with capabilities to manage change programmes spanning across the whole lifecycle.

Our expertiseWe have two decades’ experience in delivering solutions that are tailored to meet

our clients’ needs, across all asset classes. We can help you to improve your

performance through:

IBM is taking our clients to the next generation of Asset Management through strategy, process and technology programmes. These address emerging trends such as sustainable (green) asset management; collaborative asset supply chain management; intelligent assets and condition-based analytics; mobile workforce management; capital programme portfolio management; business process outsourcing; and Asset Management systems consolidation along with through–life application management.

Our expertiseWe have two decades’ experience in delivering solutions that are tailored to meet our clients’ needs, across all asset classes. We can help you to improve your performance through:

BETTEr rEal EsTaTE manaGEmEnT and faciliTiEs manaGEmEnT• POrTfOlIO STrATeGy And PlAnnInG • PrOcureMenT STrATeGy And IMPleMenTATIOn • PrOceSS And OrGAnISATIOnAl deSIGn • SuSTAInABle reAl eSTATe And fAcIlITIeS MAnAGeMenT

BETTEr assET manaGEmEnT• STrATeGy And dIAGnOSTIcS • STrATeGIc PrOcureMenT And OuTSOurcInG • SuSTAInABle ASSeT MAnAGeMenT• WOrkfOrce MAnAGeMenT

BETTEr assET manaGEmEnT sysTEms• ASSeT MAnAGeMenT cOnSulTInG • ASSeT MAnAGeMenT SySTeMS IMPleMenTATIOn • IBM MAxIMO ASSeT And ServIce MAnAGeMenT

BETTEr PrOGrammE and cHanGE manaGEmEnT• cAPITAl PrOGrAMMe MAnAGeMenT • BuSIneSS cASe develOPMenT • PrOcureMenT STrATeGy And MAnAGeMenT• cHAnGe MAnAGeMenT

Better real estate management and facilities management• POrTfOliO sTraTEGy and PlanninG • PrOcurEmEnT sTraTEGy and imPlEmEnTaTiOn • PrOcEss and OrGanisaTiOnal dEsiGn • WOrkPlacE TransfOrmaTiOn • susTainaBlE rEal EsTaTE and faciliTiEs manaGEmEnT

Many organisations fail to make the best use of offices, factories and warehouses.yet property assets are probably one of the largest items on your balance sheet. In our experience, introducing best practice shows that you can improve the way you use your property and reduce your costs by as much as 15-20%.

Southwest OneProperty and facilities management transformation

Southwest One is a joint venture company comprising IBM,

Somerset County Council, Taunton Deane Borough Council

and the Avon and Somerset Constabulary. As part of a

broad transformation agenda, we are working with the client

bodies to transform property and facilities management from

three separate organisations with a total of over 200 staff

into a single, customer-facing organisation. In addition, we

are rationalising over 100 property related systems into a

streamlined and integrated property management solution.

Our team is looking to repeat the success it has

had delivering significant property savings in the past.

Previous examples include reducing facilities management

spend for a global manufacturer and rationalising the IBM

UK property portfolio. In both cases, savings in excess of

10% were achieved.

Process and organisational design

The Home Officeestates organisation change programme

The Home Office managed its real estate operations of over

2,000 buildings within a mixture of small, local departments

and larger, business-focused operations. There was a desire

to amalgamate these functions into a shared-service ‘Centre of

Excellence’ for estates and a need to drive down costs in line

with Government targets. Our team:

• Rationalised the estates functions through the design and

implementation of an Estates Shared Service Centre model.

• Supported the re-procurement of facilities management,

estates and projects contracts.

The benefits were substantial. Annual savings of around

£40 million and the formation of an Estate shared services

organisation that aligned with industry best practice processes

and procedures.

SUSTAINABLE FACILITIES MANAGEMENT PROCUREMENT STRATEGy A major UK Government Department needed to re-procure its facilities management for 250 buildings and to reduce costs whilst improving environmental sustainability. In doing so, it sought to create mechanisms that incentivised the supply chain to reinvest savings into sustainability initiatives. IBM Asset Management:

• Compared the environmental performance of the buildings in their estate.

• Engaged with the facilities management-supply market to understand their ability to drive sustainability through a long-term contract.

• Developed a strategy for re-procuring facilities management incorporating sustainability performance measures.

• Assessed the maturity of the client’s property organisation in managing sustainability.

Benefits included estimated financial savings of 10% of core facilities management costs with additional savings identified for utilities and project costs. Included were realistic investment levels by the supply chain and a mechanism for driving sustainability through the property portfolio, over the period of the contract.

PROPERTy CARBON AUDITWe have developed a competitive diagnostic of an organisation’s real estate carbon contribution. Maturity profiling through staff interviews are combined with data analysis and benchmarking to identify carbon reduction opportunities. Our property management carbon fact sheet provides further details and can be found at ibm.com/services/uk/bcs/pdf/ibm_facilities.pdf

Portfolio strategy and planning

Better asset management

MOBIle ASSeTS And InfrASTrucTureIn addition to the traditional issues such as maintenance cost and availability, fleet managers must place increasing focus on rising fuel prices and capital management as a way to manage the total lifecycle cost of critical mobile assets. Achieving the desired levels of performance depends on successful integration of cross-functional interests, tasks and capabilities within an organisation. It is not just about the optimisation of the maintenance function – lowest maintenance cost does not mean lowest total cost.

recognising the trade-offs between capital and operating expenditure can reduce an organisation’s working capital and significantly impact its bottom line. IBM can help you increase asset utilisation, output, economic life, and the reliability of systems and components, while reducing capital investment, maintenance costs, and the total number of systems and components.

• PlanT and PrOducTiOn • sTraTEGy and diaGnOsTics • BusinEss TransfOrmaTiOn and PErfOrmancE imPrOvEmEnT • sTraTEGic PrOcurEmEnT and OuTsOurcinG • susTainaBlE assET manaGEmEnT • WOrkfOrcE manaGEmEnT

Strategy and diagnostics British Energynuclear Generation – Asset Supply chain Strategy

British Energy is an asset intensive, geographically dispersed

organisation in a safety critical industry. We worked with them

to reduce costs, improve performance and transform the Asset

Supply Chain, including:

• A rapid diagnostic to frame the issues.

• Development of a thorough Supply Chain strategy.

• Production of an implementation road-map.

• Introducing risk/reward partnering contracts.

Our work resulted in multi-million pound cost savings and

working capital reduction both in excess of business case

targets. In addition, Supply Chain safety performance

improved by 300%, the supplier base was rationalised from

12,000 to 1,600 and output-based incentivation contracts

were developed.

“A critical factor [in selecting IBM] was its unique Physical Asset Management expertise leveraged with skills in procurement, supply chain and inventory management.” John sexton, Head of supply chain for British Energy.

Ministry of Defence Asset performance improvement and cost reduction

The Ministry of Defence needed to reduce the cost of

delivering Defence Logistics outputs by 20% over a five-year

period. We worked with the Ministry of Defence to deliver

an asset performance management improvement

programme comprising:

• Spares inventory optimisation.

• Repair programme management.

• Contract rationalisation and management.

• Modification strategy review.

• Introduction of performance targets

and management.

Our approach resulted in a £600 million reduction in asset and

inventory levels with a further programmed cost reduction

of £100 million per year.

ChevronTexaco upstream petroleum – maintenance improvement programme

ChevronTexaco needed to reduce outsourced maintenance

spend by 25%, without impacting the reliability or availability

of its two principal North Sea producing platforms. We used

our business and asset maintenance experience to help

ChevronTexaco:

• Revise their maintenance strategy and tactics.

• Rationalise sub-contracted service provision and improve

contract management.

• Implement robust budget control.

• Enforce comprehensive use of SAP.

• Revise drill rig maintenance.

This comprehensive approach has put ChevronTexaco on

track to meet its financial targets and improved the reliability

and availability of valuable plant equipment.

Business transformation and performance improvement

THE WHITE PAPER‘An evaluation of the capability and capacity of the UK and global supply chains to support a nuclear build programme in the UK’, can be accessed online at ibm.com/services/uk/igs/pdf/05-igs-001615.pdf

Better asset management systems

• assET manaGEmEnT sysTEms cOnsulTinG • assET manaGEmEnT sysTEms imPlEmEnTaTiOn • iBm maximO assET and sErvicE manaGEmEnT

IBM can identify which Asset Management system best meets the needs of your asset class. We can make your existing systems work better for you and help you review your options. Our extensive knowledge of Maximo, SAP, Oracle, Tririga, GIS, cAd and many others can help you select and implement the right system.

Asset management systems consultingHome Office Estates ReviewSystems Strategy

IBM Maximo for asset and service management IBM Maximo asset and service management solutions are

helping organisations to manage better the complete lifecycle

of all assets strategic to their business – whether production,

facilities, transportation or IT assets.

Benefits include:

• Improved asset utilisation and asset life.

• Enhanced asset reliability and availability.

• A reduction in asset maintenance costs.

• Improved workforce productivity.

• Better managed and optimised spare parts inventory.

• Increased return on assets.

• Better data relating to assets’ energy consumption and

carbon footprint.

From traditional, asset intensive companies through to service

providers, organisations have a myriad of assets to manage

and maintain.

Whatever the industry, there is an IBM Maximo asset and service

management solution that is available to meet an organisation’s

specific requirements.

International PowerWe implemented a single maintenance management system

for over 40 plants across the world to support the business

model for future growth and to improve effectiveness and cost

control. Our solution provides:

• Real time access to up-to-date asset information.

• Greater visibility of information, assets and working structures.

• Excellent reporting enabling Sarbanes-Oxley compliance

requirements.

Tube LinesWith over 200 miles of track, 255 trains, 100 stations, 2,395

bridges and structures, 71 lifts and 227 escalators, Tube

Lines is constantly striving to implement more efficient and

effective ways of maintaining the entire infrastructure for three

of London’s tube lines. Our solution provides:

• Consistent and proactive approach to maintenance

management across 15 asset classes.

• Better understanding of trends in asset performance.

• Integrating asset maintenance activity and equipment

history with financial planning systems.

“creating a single source of all asset information has provided unprecedented visibility of asset performance across the three lines management Tube lines.”martyn capes, asset systems Technical manager, Tube lines.

Better asset management systems

The Home Office has an estate of over 2,000 sites across

the UK operated by over 40 independent property units and

served by over 200 contracts. We helped:

• Rationalise and consolidate into two property ‘Centres

of Excellence’ (one for offices, one for prisons).

• Produce an IT strategy to allow the new centres to extract

key performance data from their major suppliers.

• Produce a requirement specification and the business

case for the solution.

The Estate’s Management Information System was targeted to

centralise and improve the quality of information to enhance

planning, investment and decision-making.

PROPERTy PERFORMANCE MANAGEMENT SOLUTION (PPMS)IBM has 800 buildings across Europe, all supported by 3rd party service providers. We have built a new type of solution to manage the performance of our portfolio and our providers. We are now incorporating this capability into Maximo.

Better programme and change management

Organisations are increasingly looking at their capital programmes to support and drive the change agenda. We can help, across all asset classes, in two ways: defining and implementing strategic programmes and, through our “accelerator”, increasing dramatically the capability and performance of client teams. We have earned an excellent reputation for helping clients to deliver on their change journeys.

We have worked with our clients to improve programme management of all asset classes, helping them to develop their business cases, carry out options appraisals and set up and manage their capital programmes.

• caPiTal PrOGrammE accElEraTOr • sTraTEGic PrOGrammE manaGEmEnT • BusinEss casE dEvElOPmEnT • PrOcurEmEnT sTraTEGy and manaGEmEnT • PrOGrammE sTarT-uP

Procurement process management Ministry of defence – PfI Programme management

The Ministry of Defence established Project Allenby

Connaught as an £8 billion PFI to build, refurbish, manage

and operate living and working accommodation for 18,000

military and civilian staff at Aldershot and five garrisons on

Salisbury Plain. As lead advisor we:

• Developed the procurement strategy.

• Assisted with business case and programme management.

• Worked to determine the “sweet spot” to mitigate risk and

satisfy the Ministry of Defence, commercial bidders and the

funding institutions.

Workplace Transformation dvlA – Planning and Implementing Workplace Transformation

The Driver and Vehicle and Licensing Agency wished to

optimise the use of property assets within their campus site,

whilst promoting a more flexible and dynamic set or working

practices amongst their staff.

Our team:

• Developed a business case demonstrating net present

value savings of greater than £9 million over 10 years.

• Piloted a programme for 100 staff and rolled out the

arrangements amongst the remaining 6,000 staff.

• Successfully managed the change, communications,

technology and security programme to minimise the

potential adverse effects of change on the people

and the organisation.

The utilisation of the property assets increased by

approximately 30% and enhanced working practices and

productivity amongst the 6,000 staff. This project won the

CoreNet UK innovation award in 2006.

“IBM consultants played a pivotal role in developing the commercial framework for the project, developing and implementing procurement strategies, handling negotiations with commercial consortia and finalising contracts with the preferred bidder.” mike cooper, ministry of defence, Project manager.

Better programme and change managementMinistry of Defence Main Building redevelopment

The Ministry of Defence successfully used a 25-year PFI

programme to transform its Whitehall Headquarters to a bright,

modern, flexible and inspiring working environment for its 3,300

head office staff.

Our team supported the Ministry of Defence through

development of the business case, procurement, and

negotiation. We also continued to provide change

management support to shape, deliver and advise on the

change programme.

Ministry of Defence Main Building was delivered on budget,

ahead of schedule and the change programme has proved

a benchmark for others in supporting the transformation of

the workplace.

The programme:

• Reduced London Footprint from 8 to 3 buildings.

• Increased occupancy by 25%.

• Transformed the way the Head Office operated.

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Our team, our clients. With over 70 consultants in the UK and over 700 consultants worldwide, we

are ready to address the full lifecycle of your assets in alignment with your

corporate strategy.

Our consultants have experience across the full spectrum of industries and

sectors: communications, distribution, financial services, industrial, public

sector and utilities. Our clients include:

• ABN AMRO

• Barclays

• British Energy

• BP

• Carlsberg

• ChevronTexaco

• Department for Environment, Food and Rural Affairs

• Department for Work and Pensions

• Driver and Vehicle Licensing Agency

• Environment Agency

• International Power

• Lloyds TSB

• Local Government

• Home Office

• Ministry of Defence

• Ministry of Justice

• Nestle

• Shell

• Tube Lines

“The IBM team was essential to the success of our transformation. They provided a wealth of property management experience…they were able to benchmark against other organisations to help us size correctly and many times they helped us avoid unseen pitfalls by advising on the best way forward.”Tony Edwards, Head of General Property, Home Office.

Mark Richardson, Partner

IBM Global Business Services

+44 (0) 207 021 9019

Steven Hornsby, Partner

IBM Global Business Services

+44 (0) 117 929 5988

General queries: assetms@uk.ibm.com