Assessor's Package Template1.Doc FO

8/13/2019 Assessor's Package Template1.Doc FO

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Ministry of EducationFederal TVET Agency

Sector: Hotel and TourismOccupation: Front Office Service

Level: I

Assessor s !ac"age

The assessment covers the following units of competence :

#$ !rovide %ell&oy'!orter Service($ !rovide Valet Service)$ Operate !rivate Automatic %ranc* E+c*ange ,!A%-. /$ !rovide Effective 0ustomer Service1$ Apply 2uality Standards3$ 4or" 5it* Ot*ers6$ 7eceive and 7espond to 4or"place 0ommunication8$ 9emonstrate 4or" Values

$ !erform %asic 0omputer Operation


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Contents of the Assessors Package :#$ Instructions for t*e competence Assessor ($ Evidence !lan)$ !ro;ect Information or !ro&lem/$ 4or"s*eets, If re


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INSTR CTI!NS "!R T#$ C!MP$T$NC$ ASS$SS!R

Occupation%$"!R$ T#$ ASS$SSM$NT

#$ Esta&lis* t*e assessment conte+t and purpose of t*e assessment($ Familiari?e self 5it* t*e


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Bive specific instructions to t*e candidates clearly and slo5ly and provide eac*candidate 5it* a copy of t*e 0andidate Instructions Buide and 4or"s*eets

Inform eac* candidate t*at s'*e *as fifteen ()*+ minutes reading timeand total of ,,,,,,,hours given under each pro-ect to complete assessmentpro;ects$

Ma"e certain t*at t*e candidate fully understands 5*at is e+pected and "no5s t*etime limits allo5ed to finis* eac* assessment pro;ect$

Stay at t*e assessment area during t*e entire duration of t*e assessment activityand o&serve t*e candidate perform t*e tas"s$

In*i&it self from providing any assistance during t*e assessment or indicate in any5ay 5*et*er t*e candidate is or not performing t*e activity correctly$

Intervene only for safety reasons Implement t*e evidence gat*ering process and ensure its validity= relia&ility=

fairness and fle+i&ility Cudge t*e evidence in terms of t*e four dimensions of competency D tas" s"ills=

tas" management s"ills= contingency management s"ills and ;o&' role environments"ills

7ecord details of evidence collected and ma"e ;udgment a&out t*e candidate scompetence &ased on t*e evidence and t*e relevant standards re


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$.I&$NC$ P/ANOccupation:

"ront !ffice Service2ualification Level I

nit of 0ompetence Provide %ell0o12 Porter Service

4ays in 5*ic* evidence 5ill &e collected:!racticalassessment

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A s s e s s m e n

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4 7 I T T E @ T E S T

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9 e m o n s t r a

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2 u e s t

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T*e evidence M ST s*o5 t*at t*e candidate:#$ Identify t*e role of a &ell&oyGporter service

!resent and apply proper grooming &ased on t*e standard X X Follo5 enterprise policies and procedures for t*e &ell&oyGporter

service$ X

X

!ractice proficient communication s"ills in assisting guests X($ Assist guest on Arrival

9emonstrate t*e standard procedure in escorting guests X X

9emonstrate on *o5 to comply 5it* guest special re


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Sample !ractical !ro;ect #

/$.$/ I

PR!3$CT )4 Assist guest on ARRI.A/

Instructions4Follo5ing t*e standard procedure in assisting guest on Arrival= perform t*e follo5ingtas"s:

#$ Breet and assist t*e guest$($ !rovide porter service and escort guest from *otel lo&&y to *isG*er room using

t*e porter service cart$)$ !resent room facilities and features to t*e guest$/$ 0omply 5it* t*e guest re


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Sample 7orksheet )

Task )4 Accomplish the necessar1 data to complete the task4

MAT$RIA/S R$8 ISITI!N "!RM

Re9uested 014 ,,,,,,,,,,,,,,,,,,,,,,,,,,

IT$MN M%$R IT$M &$SCRIPTI!N 8T' NIT

# !orterG%ellman 0art # !c

7e


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S ::$ST$& ANS7$R "!R PR!3$CT )

#$ Breet and assist t*e guest$ greeting and 5elcoming guests assisting 5it* luggage= including removing luggage from cars= coac*es=

ta+is and placing onto porter trolleysGcart opening t*e door escorting or directing guests to reception for c*ec" in providing valet par"ing services

($ !rovide porter service and escort guest from *otel lo&&y to *isG*er room usingt*e porter service cart$!rocedure in placing guest luggage in t*e porter service cart:#$ Identify and place t*e &iggest and *eaviest guest luggage$($ Identify and place medium 5eig*t and lig*test guest luggage

)$ 7ecogni?e guest luggage 5it* F7ABILE sign$/$ !lace and *ang guest Cac"et and 0oat in t*e porter service cart$

)$ !resent room facilities and features to t*e guest$ c*ec"ing operational readiness of all in room e


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!0servation Checklist

Candidates Name4

Assessors Name4

!ccupational Standard4 Front Office Service Level I

nit of Competenc14 All critical core competences

&ate of Assessment4

Time of Assessment4

Instructions for the Assessor O&serve t*e candidate$ 9escri&e t*e assessment activity and t*e date on 5*ic* it 5as underta"en

!lace a tic" in t*e &o+ to s*o5 t*at t*e candidate completed eac* aspects of t*eactivity to t*e standard e+pected in t*e enterprise$ 0omplete t*e feed&ac" sections of t*e form$

!%S$R.ATI!N

&uring the demonstration of skills; did the candidate4 es @o

#$ Identify t*e role of a &ell&oyGporter service

!resent and apply proper grooming &ased on t*estandard

Follo5 enterprise policies and procedures for t*e&ell&oyGporter service$ !ractice proficient communication s"ills in

assisting guests($ Assist guest on Arrival


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9emonstrate t*e standard procedure in escortingguests

9emonstrate on *o5 to comply 5it* guest specialre


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Beneral 0omments Strengt*s ' Improvements neededJ

Recommendation4For issuance of @20 (Satisfactory in all units of Competence and Knowledge test )

For 7e assessmentFor Issuance of 00

0andidate s signature: 9ate:

Assessor s signature: 9ate:

/IST !" S PP/I$S ? MAT$RIA/SN!< IT$MS 8T' NIT SP$CI"ICATI!N

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/IST !" T!!/S AN& $8 IPM$NTN!< IT$MS 8T' NIT SP$CI"ICATI!N

# %ellmanG!orter 0art # !c Made of Metal and 4ood

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Assessor's Package Template1.Doc FO

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