Assessment:

What it meansWhat we’ve done

What’s ahead

Update from the Information Services Assessment Council

March 30, 2006

assessment

an ongoing process in which services, resources and performance are measured against the expectations of users, and improvements are made to satisfy user needs effectively and efficiently.

Some recent history

August 2002 – Libraries Assessment Task Force formed

February 2003 – Task Force report submitted; recommendations adopted; Libraries Assessment Council formed

July 2004 – Libraries Assessment Council began second term (member rotation)

July 2005 – Information Services Assessment Council formed

Information Services Assessment Council members

Susanne Clement, Libraries

Jill Glaser, IT

Ryan Papesh, NTS

Thelma Simons, IT

John Stratton, Libraries

Bill Myers, IS

ARL “Making Library Assessment Work”

suggestions:

1. Clarify the role of the IS Assessment Council and Coordinator

IS Assessment Council purpose:

Enable evidence-based decision-making by fostering and supporting a culture of assessment…

…an ongoing process in which services, resources and performance are measured against the expectations of users, and improvements are made to satisfy user needs effectively and efficiently.

IS Assessment Council charge:

Specifically, ISAC is charged to:         Collaborate with and advise Information

Services leadership and staff to identify and support priority assessment activities.

         Develop, coordinate and conduct staff development activities related to assessment.

         Report to the IS community on assessment activities and results.

What ISAC can provide:

Consultation and adviceFacilitationStaff development/trainingCoordinationReportingArchiving

Evidence in action

What do we need to know?

Who can tell us?

How can we get the information?

What will it enable us to do?

How much will it cost?

Some current and recent assessment activities

IS environmental scan of data gathering IS communication/newsletter focus groups Libraries Web site comments and

suggestions Libraries service desk comment cards KU ScholarWorks faculty focus groups Libraries service desk referral survey

Some upcoming assessment activities

Use of IS online service catalog Student use of email Engineering graduate student use of library

resources Interlibrary Loan, Document Delivery, E-

Reserves user satisfaction Develop IS assessment plan Develop system/method for recordkeeping

LibQUAL+

Conducted previously in 2000 (as SERVQUAL) and 2003

URL for our population open from April 3 - April 28

Anticipate sending to all faculty, staff and grad students, and random sample of undergrads

Upcoming staff development sessions

April 13 – Surveys as an assessment method

May 11 – Usability as an assessment method

Each session will be held in the Computer Center Auditorium, 11:00-noon

Some things we’d like to ask you…