Assessment of Communication Skills
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Transcript of Assessment of Communication Skills
Composed By Composed By Umar Ali Chaudhary Umar Ali Chaudhary MA.ENGMA.ENG
Modes of CommunicationModes of Communication
Modes of CommunicationModes of Communication
Verbal Verbal or oral communication uses spoken words to communicate a message.
Non Verbal
Non-verbal communication includes body language, gestures, facial expressions, and even posture.
Body languageParts of body are used to communicate e.g. head ,hands and eyes.
Gestures / PointingUsing hands and fingers to point or indicate communication. Facial ExpressionsChanging the mouth, eyes, and other features of the face to communicate.
Visual communication
Visual communication is communication through a visual aid and is described as the transmission of ideas and information in forms that can be read or looked upon.
Telephonic Communication
That permits two or more users to conduct a conversation when they are not in the same locality of each other to be heard directly.
Computer Conferencing
It provides significant advantages for conducting many kinds of information exchange and problemsolving, as compared with other media (face to face meetings, e-mail, conference, telephone)
Writing SkillWriting Skill
Advantages of Writing SkillAdvantages of Writing Skill Disadvantages of Writing SkillDisadvantages of Writing Skill
Easy to preserve The written document is easy to
preserve.
Easy presentation of complex matter
Writing is the best way to represent any complex matter easily and attractively.
Permanent record The documents of written
communication act as a permanent record.
Use as a reference Written document can be used as
future reference.
Expensive: Writing is comparatively expensive.
For this communication paper, pen, ink, typewriter are needed.
Time consuming: Writing takes time to communicate
with others.
Useless for illiterate personIf receiver is illiterate, written
communication is quite impossible.
Delay in response It takes much time to get a response
from the receiver.
Listening SkillListening Skill
Listening is the ability to understand and respond effectively to oral communication.
“ If we were supposed to talk more than we l isten, we
would have two mouths and one ear” (MARK TWAIN)
Disadvantages of Writing SkillDisadvantages of Writing Skill
RespectWhen you listen with full attention,
you are communicating respect. By offering speakers respect, you
gain theirs.InformationAttentive listening helps you learn
more about other people.Increased LikabilityYou listen to people more, you like
them more.
Better RelationshipsListening creates a feeling of
goodwill in intimate and professional relationships
Lack of respect for the speaker.
Stuck in own head; trapped by own thoughts
Hearing only what is quickly said; missing the real meaning
General ignorance about social politeness
Showing interest in something other than the conversation
Advantages of Writing SkillAdvantages of Writing Skill