ObjectivesHistory of AssertivenessDefine what is AssertivenessAssertive BehaviorTen Points about Assertive BehaviorWhy to be AssertiveTypes of AssertivenessNon Verbal AssertivenessArt of saying Yes Or No

ObjectivesImportance of Assertiveness in organizationAssertiveness TrainingTechniques of Assertiveness TrainingProblems of Assertiveness TrainingSkills of helping the person to change the behaviour from non- Assertive to AssertiveDecide when to be Assertive

Introduction : At workplace

Introduction : At home

History of Assertiveness

Socrates

Smith -1975Today

What is AssertivenessAssertiveness is about self confidence which mean having a positive attitude

towards your self and others.. You are your first and biggest supporter.

1-It depends on expressing yourself2-Showing respects to others rights3-Being honest4-Indirect and certain 5-Mutual equilibrim and benefit is important in a

relationship6-It is expressing emotions, rights, realities,

thoughts and boundaries by words7-Using non-verbal comminication for sending the

message8-It is not universal, it depends on the position and

the individual9-It is getting social responsibility10-It is not the nature of the hunamkind, it can be

learned

Ten Points about Assertive Behaviours

1-Being assertive is focusing on your goal

2-Being assertive is being self-aware

3-Being assertive is being true to yourself

4-Being assertive is building self esteem

5-Being assertive is nurturing yourself

Being Assertive

What they want. What they believe. How they feel about things. How they react to things.

Assertive listening Understanding all

viewpoints Listening for accuracy Reinforce your

understanding Example – I heard you say ------, did I understand you correctly..etc

Assertive people know exactly

Why to be AssertiveAssertive behavior opens communication without letting anyone get trampled.

Reduces stress in workplace and life. Improved decision making ability. Happier and fulfilled life. Helps to handle difficult friends and co-workers more easily and reduces drama

NON – ASSERTIVE BEHAVIORPassive individuals are not committed

to their own rights. More likely to allow others to encroach on their rights than to stand up and speak outPassive

Aggressive Very likely to defend their own rights. Work to achieve their own goals. Are likely to disregard the rights of others. Insist that their feelings and needs take

precedence over other people's. Tend to blame others for problems instead of

offering solutions. 

NON – ASSERTIVE BEHAVIOR

AggressiveAngryYellsStampingHittingWords hurtOthersMean

COMPARISON

AssertiveStanding tallLooking at peopleSmilingAskingSaying noFeels good about self

Passive Shy Scared Talking low Looking at floor afraid Embarrassed Hunched over Quiet

Saying Yes or No

How to say ‘no’ assertively?

Start your reply with a clear,firm,audible ‘no’

Do not justify or make excuses. Giving a reason is different from over-appologizing

Feel that you have a right to say noOnce you have said ‘no’ , do not stay around waiting to be persuaded to change your mind. Make a definite closure by changing the subject,walking away, continiuing with what you are doing-whatever is appropriate

It is okay to say:No, I won’t do that.No, this is my lunch money. I will not give it to you.I already have plans for Saturday. I cannot play that day

How to say ‘yes’ Assertively?

Say ‘yes’ clearly and definitelyIdentify why you would find it difficultExamine thoughts realistically and ask

yourselfHaving calarified thughts for yourself then reaffirm your desire to say ‘yes

AssertivenessPersonal identityWages or salarySatisfaction from

exercising skillsSatisfaction from

helping peopleSocial environment

THE IMPORTANCE OF ASSERTIVENESS IN ORGANISATIONS

Need to dealing with

TheirselvesThe manager to

whom they reportTheir colleaguesTheir

subordinatesClients or

customers

Body-language awareness leading to work body oriented therapies

Role-plays and then work in psyhcodrama Awareness of other people’s perceptions and

so work in sensitivity groups and encounter Looking at situations in the past where one

was, or was not assertive and hence traditional psychoteraphy

ASSERTIVENESS TRAINING IN WORK PLACE

Verbal communication Non-verbal communication Anxiety reduction and

control Anger reduction and

control, and redirection of this energy

Increase in self esteem Awareness of self and

others in interpersonnal situations

Awareness of social and cultural rules of behaviour

Techniques in Assertiveness Training

The first major problem for assertion training involves negative evaluations of assertive people by others

Confusion between assertion and aggression

Problem involves transfer of training,the difficulty experienced by trainees in generalising assertive from the training context to real-life situations

Finally some of the difficulties in applying assertion training outside the training context may be due to intuitive training procedures that are inadequately based in research

Problems in Assertiveness Training

You will need action planning skills at this stage of the counselling process.In particular, you need to help the person set clear objectives;

a mnemonic which can be useful is SMART. Specific Measurable Achievable Realistic Time oriented

The skills of helping the person to commit to changing his/her behaviour from non-assertive to assertive.

Do you know really what is the situation?How much importance it has for you?Will you get what you want?Do you want to just express yourself?What is your options?Do you want an optimistic result?Are you ready to be assertive?Did you count to the 10?Is it beter to wait?Will you get anger to yourself, ,f you don’t do

anything?Have you done your best?What are the possible results and risks?Will assertiveness cause a change?

TO DECİDE WHEN TO BE ASSERTİVE