By Prof. Dawle A. P.

Assertiveness means claiming your own rights without violating the rights of others.

Right way to Say No without apologizing and try to get what you want is assertiveness.

What is Assertiveness?

Profile of an Assertive person

Good listenerOpen mindDirect eye

contactDirect and firm

communicationStays calm and

respectful in negotiations

Profile of an Assertive person

Says no without causing offence

Says what has to be said without fear of criticism

Complains without humiliating the other person

Positive attitude

Profile of an Aggressive person

Self-importanceDon’t think of

others and low respect for others

Staring eye contact

Superiority complex

Profile of an Aggressive person

Sarcastic styleHigh pitched States feeling

directly but violates the receivers feelings

Profile of a Passive PersonFearfulDo not want to be

considered aggressive

Hesitates to mention discomfort

Suffers from the feeling that “my feelings don’t really matter”.

Profile of a Passive Person

Weak ,hesitant and soft voice

Downcast eyesPleading body

languageLooking for

support always

Self control under all circumstances

Taking serious matters seriously

Be calm always

Judging with head

Treat work as a pleasure

Tackle work one at a time and finish them

Use positive words

Use positive body language

Learns to say NO

Vasant and Ravi are the only two people working in a section in a particular office. Three days in a week Ravi leaves the office early as he has to attend French classes. Vasant ends up doing some extra work on these days and he resents it.

Geeta is standing in a queue at ration shop. When her turn comes, suddenly a woman who is standing at the end breaks the queue and goes in front to buy the provisions.

A colleague keeps borrowing small amounts from you and always forgets to return it. Now he is asking you to lend him Rs. 2000