TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL:

MIS REPORTON

STANDARD CHARTERED BANK

MIS ReportEnterprise Information SystemPrepared for:ASM AshifLecturer,

Department of Business Administration,

East West UniversityPrepared by:

Letter of Transmittal

DateASM AshifLecturer,

Department of Business Administration,

East West University

Subject: Submission of MIS Report.

Dear Sir,Here is our MIS report on Standard Chartered Bank. While preparing this report, we tried our best to follow the instructions that you have given us. This report is prepared for the requirement of the course Enterprise Information System.The entire report is based on our Information and Practical knowledge. We have furnished all the things we have learnt during your lecture session in the class.

We shall be highly encouraged if you are kind enough to receive this report.

Thanking You

Sincerely yours,

Acknowledgement

At first, we would like to express our gratitude to Almighty Allah for enabling us the strength and opportunity to complete the report within the schedule time successfully.

We like to give thanks to our honorable teacher ASM Ashif, Lecturer, Department of Business Administration, East West University, Who helped us from the beginning to the last of our report.

We are very much grateful to our admirable elder brother Mr. Ashikuzzaman (Standard Chartered Bank ) and Mr. Al Amin (Dhaka University) for giving us timely help that enables us to complete our decision making process.We also want to thank the group members, who were very much active, friendly and co-operative to complete this task.We are also grateful to various Web resources sites that provide us up-to-date information of MIS. Acknowledgement should be passed to those people who helped us throughout the work directly and indirectly by providing necessary information and support.

Table of Contents

1. Introduction 042. Main Objectives.. 043. Information System In Standard Chartered044. Management Overview..055. Organization Computing Resources...05I. Software Resources05II. Hardware Resources..06III. Computing Type.066. Organization Transaction Processing System..067. TPS In Standard Chartered Bank.06I. Payroll TPS.06II. Employees Record..07III. Customer Identification..07IV. Online Complains ..08V. Advices08VI. ATM Card ..098. Management Information System099. Conclusion ..1110. Suggestion ...11

INTRODUCTION:Standard Chartered Bank has been operating in Bangladesh for over a hundred years. After the partition of the subcontinent in 1947, Bangladesh became East Pakistan; thereafter SCB started its business in 1948, in the port city of Chittagong.

Today, Standard Chartered Bank is the largest international bank in Bangladesh with 26 Branches, 57 ATMs and 7 Financial Kiosks; employing over 1,300 people. We are the only foreign bank in the country with presence in 6 cities Dhaka, Chittagong, Khulna, Sylhet, Bogra and Narayanganj; including the country's only offshore banking units inside Dhaka Export Processing Zone (DEPZ) at Savar and Chittagong Export Processing Zone (CEPZ).

The acquisitions of Grindlays bank (in 2000) and the commercial banking business of American Express Bank in Bangladesh (in 2006) are reflections of the Banks increasing commitment to Bangladesh. The bank increasingly invested in people, technology and premises as its business grew in relation to the country's thriving economy. We currently provide both Consumer Banking and Wholesale Banking Services, ranging from Personal & Corporate Banking to Institutional Banking, Treasury and Custodial services. Extensive knowledge of the market and essential expertise in a wide range of financial services underline our strength to build business opportunities for corporate and institutional clients in Bangladesh. Continuous upgrading of technology and control systems has enabled the bank to offer new and improved services such as Phone-banking, I-banking, e-Lending.

MAIN OBJECTIVES: Standard Chartered Bank is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Treasury, Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer outstanding value to their customers by providing knowledgeable, efficient and reliable service in a personal, helpful and responsive manner. Central to this service philosophy is the professional consultative approach they take with each customer. By getting to know the customer better, they can identify the customer's needs and match them with quality products which suit their best.

INFORMATION SYSTEM IN STANDARD CHARTERED: Standard chartered with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis. As Time is money, and due to IS standard chartered bank make thousands of transactions per day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees can easily connect with other branches, customer services get improved, and online banking emerged and lot of others benefits. Standard Chartered Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. It gives you convenient, round-the-clock banking services ranging from day-to-day account transfer transactions to real-time valuable financial information. Now you can manage your finances anytime, anywhere.A more recent addition to the system is SAS/MDDB Server software, which gives the bank a multidimensional view of its data through advanced online analytical processing (OLAP). With OLAP, users can "slice and dice" the data according to different dimensions, such as country, time or product.

MANGEMENT OVERVIEW: Organization management chart:

ORGANIZATION COMPUTING RESOURCES: SOFTWARE RESOURCES:- Following softwares are used for the functioning of our information system and organization;

Application Software:Following application softwares are used in our organization and functioning of our information system; Microsoft Office Kastle core

TEMENOS T-24 Core Tranzware retail banking software for card management NOD32 Anti-Virus Payroll programs

PF management system CIB Reporting system CRM system DESCO billing system System Software:Following application softwares are used in our organization and functioning of our information system;

Operating System (Windows XP and Linux) for PCs.

Windows 2003 server for mainframes. TYPES OF DATABASE:Standard chartered bank uses the oracle database system. Oracle is the provider of a properly working, commercial multi-master transactional RDMS.Service of oracle system:

Fault Monitoring Services:

Oracle will provide fault monitoring of the components of Bank Configuration (including the Oracle operating system software), twenty-four hours per day, seven days a week (24x7) to identify events that represent faults (defined below) in the proper functioning of banks Configuration. Each event that causes an unplanned interruption or immediate material reduction in the quality of performance of banks Configuration is referred to as a fault. Oracle will determine in its sole discretion whether an event constitutes a fault. For each fault, Oracle will: a. Gather additional information pertaining to the fault;

b. Automatically create an SR; and

c. Assign the SR a severity level based on the definitions in the Oracle Hardware and Systems Support Policies. Modern Banking Requires Modern Systems To meet todays massive business change agenda, banks need modern and agile technology, but most are encumbered by aging systems rapidly approaching obsolescence. At a time when banks must transform their business models, they are also confronting the need to fundamentally transform their IT platforms.

Oracle Banking Platform is a truly modern architecture exploiting the latest architectural principles and technological advances.

Designed for customer centricity, exploiting Oracles world-class customer hub to incorporate customer relationship data into business rules and fundamentally changing the customer experience Configurable process rules and product definitions facilitate a paradigm shift from programmers modifying code to that of business analysts defining new products and making business process improvements

Putting the customer at the heart of the business model requires that the customer is at the heart of the IT architecture, a key aspect of the design of Oracle Banking Platform.

Oracle Banking Platform has been designed and engineered for large bank scale, sophistication, and performance. Enabling Business Transformation A strategic approach is required. Oracle Banking Platform has been designed to help banks respond strategically to todays business challenges and progressively transform their business models by

HARDWARE RESOURCES:Following hardware resources are required for the functionality of IS and organization:

Personal computers Canon Document Scanners HP Printers Networking cards Currency counter Coin counters HP Digital Scanners Dell MainframesCOMPUTING TYPE:In Standard chartered bank, they are using client/server network because it is accessible and the employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable. All the data save in main server or HUB and employees can easily access it. This type of computing system provides an easy access and efficient flow of data, which increase the functionality of organization.ORGANIZATION TRANSACTION PROCESSING SYSTEM: A Transaction Processing System (TPS) is a type of information system. TPSs collect, store, modify, and retrieve the transactions of an organization. A transaction is an event that generates or modifies data that is eventually stored in an information system. From a technical perspective, a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs, a special kind of programs. The essence of a transaction program is that it manages data that must be left in a consistent state.

TPS IN STANDARD CHARTERED BANK: Effective transaction processing system is working in Standard chartered bank that offerenterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise.

PAYROLL TPS: In Standard Chartered payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning. It get information about the employee from the employees department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Management takes notice the LN record of the employees efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. And when that check is cashed, the record is updated in the general ledger as well as the master payroll (HUB).

EMPLOYEES RECORD: All employees are supposed to login when they enter the bank and logout on leaving, by tracing their thumb impressions on biometric device. This device is connected with the HUB which continuously makes record of their hours spent in the bank. Moreover, the bank has their own setup named LN which makes records of all the transactions made by an employee. This help management to monitor the working efficiency of an employee.

CUSTOMER IDENTIFICATION: In Standard Chartered Bank there is there own information management software is working which is connected to NADRA. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number.

ONLINE COMPLAINS:Standard Chartered Bank allows the customer the option of making complains. The customer submit the online complain which is then processed Customer Service TPS which is linked by management and after the problem identification it is send to the concerned department.

ADVICE CUSTOMER:All of the records of the customers are stored in the main server (HUB) of the Standard Chartered Bank, so incase if someone account balance is getting near to zero the system automatically alert the management about that. The manager takes manual action and send him the advice to check the account balance.

ATM CARD:Purpose: Easy with draw of cash.

Input: Give bio data, income summary, company name, NIC.

Process: NIC no. and bio data send to virses which directly linked to NADRA. If information is correct then it is forward to customer service centre.

Output: Issue of credit card.

MANAGEMENT INFORMATION SYSTEM: Relationship of MIS with TPS:

MIS reports and summarizes the organizations basic operations and these reports come from the basic transition processing systems. In case of our organization the TPSs of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organizations activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws.

CONCLUSION:A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions.

The reports start with the background history of the bank such as when it establish in Bangladesh, the branches, pre and post era etc. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints. These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and satisfactory services to their customers. Also includes the inter relations, of all the entities in the database of the bank. ERD diagram represents all these relations.SUGGESTION:

The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved. With the increase in the technology, the bank should made its IS up-to-date for providing best services to their customers and attracting more customers and increasing its productivity.

The security of these systems should be made.

Credit cards system should be improved providing the unique facilities to their customers which the other banks has not yet introduce

01

02

03

04

CEO

Regional Managers

Managers

Regional Managers

Managers

Regional Managers

Managers

Branch Managers

Branch Managers

Branch Managers

Branch Managers

Branch Managers

Branch Managers

05

Currency counter

Coin counters

HP Digital Scanners

Dell Mainframes

06

Employee Data

Management Reports

Payroll TPS

Check Pass by Manager

General Ledger

Check Issued To Employee

Payroll Master File (HUB)

General Ledger

Employee Job Login

Biometric Device & LN

HUB

Employee Job Logout

07

Info. Management Software

Input

HUB

Management

Customer

Identification

Customer Queries

Identify Problem

Customer Service TPS

Send to Concerned Department

Management

Customer Service TPS

A/C Alert

HUB

Advice

08

Info. Management Software

New Account Opened

Customer Service TPS

Identification

Applicant

Account Due

HUB

ATM Issued

09

Management Information System

Payroll TPS

Transaction Processing System

Payroll Master File

MIS Files

Payroll Data of Employee

Employee Info Master File

Employee Record TPS

Employees Data

Customer

Identification

TPS

Customer Data

CI Info. Master File

Customer Service TPS

Customer Complains Data

Customer Queries

Master File

Advice Data

Advice TPS

Customer Master File

Customer Account Data

ATM Card TPS

Customer Master File

Reports

MIS

Manager

10

11

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