Aspire Higher
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Aspire Higher Aspire Consulting, Ltd. Aspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected] • Philosophies • Processes • Programs Virtual Tour
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Aspire Higher. Aspire Consulting, Ltd. Virtual Tour. Philosophies Processes Programs. Strategy – the Foundation. Customers. Business Strategy. An Operationalized Plan. Staff Goals. Department Goals. Staff Goals. Staff Goals. Department Goals. Staff Goals. Staff Goals. - PowerPoint PPT Presentation
Transcript of Aspire Higher
Slide 1
Aspire HigherAspire Consulting, Ltd.Aspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected]
Virtual Tour
WelcomeThis is Laurie Cohn, Principal of Aspire ConsultingWe hope that with these slides, we can give you the opportunity to understand more about the work that we do and how you may be able to best utilize our services to solve the business and organizational challenges that are most important to you. The easiest way to describe the scope of the work is to walk through the process as we do with customers.1Strategy the FoundationAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected]
Business Strategy
Customers
2We begin by asking about strategy, if there is one and if so, what it is. You will note that we place strategy at the base of our picture because as a foundation, it supports all that you do in business. Regardless of what the strategy is, we ask how it is operationalized through the organization.An Operationalized PlanAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected] GoalsStaff GoalsStaff GoalsStaff GoalsStaff GoalsStaff GoalsStaff GoalsStaff GoalsDepartment GoalsDepartment GoalsDepartment GoalsCompanyGoals
3We then take that a step further and ask what employees at various levels of the organization would they say the strategy is, and most importantly what do their every day job tasks have to do with the organization's strategy. Strategy comes from having a clear vision with a set of clear values guiding all decision making. If there is no strategy, we can help develop one that will be broken down to those critical goals where all employees link their work. The Success Formula
Aspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected] setting is part of all strategic planning. We make an important distinction between goal setting and goal achievement. Many set goals in their professional and personal lives but most dont have a process in which to achieve them. The work that we do includes a proven process that supports the achievement of goals.Employees the CenterAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected]
Business Strategy
5We know that organizations that have as a priority managing internal and external customer loyalty are most likely to attain and sustain success.
Customers - In the Position of PowerAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected]
Business Strategy
6That is why in our picture we put employees (the internal customers) in the center and external customers at the top, in the position of power. We ask how companies measure and manage internal and external customer loyalty. This is not a simple step and requires consistent attention and management and reaps great rewards in external customer outcomes as well as bottom line successes. Efficient & Effective SystemsAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected]
Customers
Business StrategyVision / Mission / ValuesManagement SystemsLeadership skillsAttitudes and BehaviorsInterpersonal SkillsBusiness Plans
Operating SystemsTeam BuildingProcess ImprovementCustomer LoyaltyContinuous Improvement
7Next we ask about systems. This includes both management and operating systems.Efficient operating systems are vital. Having the right tools and processes that one needs to do their job is one of the basic supports that are important for employees to be loyal. We have the tools to examine systems and improve efficiencies.Management SystemsAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected] Company
$8Next we examine the management systems. We often find that in a traditional organization there is one group of people responsible for managing and leading, one for setting strategy, one for getting and retaining customers and one for managing systems. We know that those groups do not often do a very good job of communicating; rather they work in their own silos. It is the space between the silos that go unmanaged and is that same space where most customers become dissatisfied. Most businesses manage vertically although customers work with them horizontally. We work with our customers to align resources with the strategic plan. Many of our customers, unfortunately, work in ways that support those silos with short term thinking and reinforcing competition with a winner and loser mentality. Long term planning and employee involvement with a focus on the entire company, and the individuals that make up the company, as a unified system is what works.Employee PerformanceAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected]
Interpersonal SkillsManagement SkillsTechnicalSkills9We believe that most employees want to do a good job. We also see more often that most do not really know what they need to do to help their company achieve its goals because they simply do not know what connections there are between their work and the companys mission. They then get into a rut, leave their best at home rather than bringing it to work. They have essentially quit although continue to show up and collect a paycheck. Creative thinking is where innovation and efficiencies lie. We find that instead of encouraging creativity, there are systems that crush creativity at work, and encourage robotic rather than exceptional work We work with the managers and supervisors to develop the attitudes, skills and knowledge they need to manage the people and spaces between departments and to get the best from their employees.Individual & Professional WheelsAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected]
10We also make a connection between the individual and professional attainment of goals. We know that as people grow on the individual or professional side, there is a positive impact on their life and contribution and attainment of goals in the other area. On the business side, we ask employees to look at their attitudes, skills and knowledge related to time, productivity, influence and sales and people management. On the individual side, we ask that they look at ethical, financial, mental, physical, social and family areas of their lives. The next step is key; understanding where they are now and where they want to be.LoyaltyManaging LoyaltyAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected] for employeesAnticipate customer needsBrags about and could not live without your company
11Ultimately, how can the company help each person move towards the attainment of his or her goals and how can the employees support the company in moving towards its goals quicker and more efficiently. This creates a win/win situation for the employee and the company
Points of ConnectionAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected]
Customers
Business StrategyVision / Mission / Values
12We ask about the connection points between the internal and the external customers. What are the expectations and what tools do the staff have to manage those points of connection.
Points of ConnectionAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected]
the Ties that Bind
13We work with staff to give them the attitudes, skills and knowledge to manage their emotions, communications and relationships with customers. This is vital to success, since all businesses and organizations sustain success by attracting and maintaining customers.
Putting and Keeping it All TogetherAspire Consulting, Ltd. www.AspireAdvantage.com (845) 803-0438 [email protected]
Customers
Business StrategyVision / Mission / Values
Management SystemsLeadership skillsAttitudes and BehaviorsInterpersonal SkillsBusiness Plans
Operating SystemsTeam BuildingProcess ImprovementCustomer LoyaltyContinuous Improvement
14Ultimately, we find that unless a clear operationalized business strategy is combined with developing the people within the organization to implement and carry out the strategy, too many valuable opportunities are missed and money is left on the table. This can be the difference between success and failure. We hope that this has given you information to think about as well as hope that it has generated some ideas where we can support your business in a positive forward moving way.We look forward to spending time talking with you about your specific challenges and how we might help you move more quickly towards the achievement of your business goals. Please give us a call or e-mail us and let us know how we can be of help.
