company profile

Tej Shoe Techwas established in 1989 and sincethan has been producing quality leather footwear. We specialize in manufacturingBOYS and GIRLS Shoes / Sandalsin genuine leather, we also have experience in making leather footwear for men's.Over the yearsTej Shoe Tech'scapacity has grown in both experience and quantity which has brought us to this stage of accomplishment. This growth for our company has been possible due to the hard work and perseverance of our staff and our MD.Tej Shoe TechisaSA 8000:2008 certified unit.

InfrastructureThe production unit of the company is the power house of the company. The in-house production unit is installed with latest machines that are manned by skilful workers thereby converting the ideas into reality. The machines save time & are cost effective.

It has "top-of-the-line fire fighting" arrangements. The walls in the working areas are fitted with fire fighting equipments and fire exits routes are painted all over the work area. The electricity cables have been laid under the watchful eyes of professionals as per the prescribed standards. To educate our workers regarding the use of chemicals, regular orientation programmes are conducted. Our concern for our environment and the measures we have taken to preserve it have got us an "ISO 14001" Certification. The phenomenal success of Tej Shoe Group proves it. With effective presence in more than "40" countries and a turnover exceeding "US$ 10 Million", the group has been growing steadily. It's success is simply a by product of the implicit faith and confidence its buyers have in its capabilities. It has never let them down. And that is because their every requirement is met as per their exact specifications. Today, the Group exports its footwear to some of the top names in fashion and footwear business. "United Colours Of Benetton, Lumberjack" etc. are some of the brands it makes footwear for.Our product range is exhibited in many prestigious fairs like "Riva Del Garda (Italy), GDS (Germany) and WSA (USA)". For us at Tej Shoe every customer, no matter big or small, counts. Whenever visiting our "Corporate headquarters" in India, each customer is looked after well. We have even made independent work stations for them to work with freedom. All the work stations are equipped with modern telecommunication facilities. We cherish the mutually rewarding relationship we share with our customers worldwide.

NDUSTRY AT A GLANCELeather industry occupies a place of prominence in the Indian economy in view of its missives potential for employment, growth and exports. There has been increasing emphasis on its planned development, aimed at optimum utilization of available raw materials for maximizing the return particular from returns.EXPORTED PRODUCTS

1) Kids2) Ladies3) Gents4) New ArrivalsA PROFILE ON INDIAN LEATHER SECTORSIndia is the largest livestock holding country with 21% Large animals and 11% Small animals Indian Leather industry fulfills the 10% of global requirement. The total production of India's is 4 billion U.S $. Total annual exports value is over $ 2 billion. During 2000-04 the export growth is estimated 8.20% About 2.50 million workforce is thee in India about it 30% are women. Promising technological inflow and foreign direct investment. Top priority to occupational safety and work environment. Major Production Centre of Leather & Leather ProductsSouthern Region :-1) Tamilnadu :- Chennair, Ambur, Ranikhet, Saniyabadi, Trichy and Dindigul.2) Andhra Pradesh :- Hyderabad3) Karnataka :- BangloreNorth Region :-1) Punjab :- Jalandhar2) Delhi :- DelhiEastern Region :-1) West Bangal :- Kolkata2) Central Region :- Kanpur3) U.P. Agra

4) Market profile of the organization:-5) EXPORT %24%12%10%10%8%8%8%7%7%6%TEJ SHOETEJ SHOE GROUPGUPTA OVERSESROGER EXPORTVIROLA INDUSTRYPARK EXPORTMETRO & METROSUPER HOUSEVASHANA EXPORTNOVA SHOES6) TEJ SHOE GROUP capture 24 % shoe market in whole AGRA . 7) That show the actual position of the organization in market.8) Western Region :-1) Maharastra :- Nambri

WHAT IS INDUSTRIAL RELATIONSHIP?Industrial relations has become one of the most delicate and complex problems of modern industrial society. Industrial progress is impossible without cooperation of labors and harmonious relationships. Therefore, it is in the interest of all to create and maintain good relations between employees (labor) and employers (management).

Concept of Industrial Relations:The term Industrial Relations comprises of two terms: Industry and Relations. Industry refers to any productive activity in which an individual (or a group of individuals) is (are) engaged. By relations we mean the relationships that exist within the industry between the employer and his workmen.

The term industrial relations explains the relationship between employees and management which stem directly or indirectly from union-employer relationship.

Industrial relations are the relationships between employees and employers within the organizational settings. The field of industrial relations looks at the relationship between management and workers, particularly groups of workers represented by a union. Industrial relations are basically the interactions between employers, employees and the government, and the institutions and associations through which such interactions are mediated.

The term industrial relations has a broad as well as a narrow outlook. Originally, industrial relations was broadly defined to include the relationships and interactions between employers and employees. From this perspective, industrial relations covers all aspects of the employment relationship, including human resource management, employee relations, and union-management (or labor) relations. Now its meaning has become more specific and restricted. Accordingly, industrial relations pertains to the study and practice of collective bargaining, trade unionism, and labor-management relations, while human resource management is a separate, largely distinct field that deals with nonunion employment relationships and the personnel practices and policies of employers.

The relationships which arise at and out of the workplace generally include the relationships between individual workers, the relationships between workers and their employer, the relationships between employers, the relationships employers and workers have with the organizations formed to promote their respective interests, and the relations between those organizations, at all levels.Industrial relationsalso includes the processes through which these relationships are expressed (such as, collective bargaining, workers participation in decision-making, and grievance and dispute settlement), and the management of conflict between employers, workers and trade unions, when it arises.Prior to 1991, the industrial relations system in India sought to control conflicts and disputes through excessive labor legislations. These labor laws were protective in nature and covered a wide range of aspects of workplace industrial relations like laws on health and safety of labors, layoffs and retrenchment policies, industrial disputes and the like. The basic purpose of these laws was to protect labors. However, these protectionist policies created an atmosphere that led to increased inefficiency in firms, over employment and inability to introduce efficacy. With the coming of globalization, the 40 year old policy of protectionism proved inadequate for Indian industry to remain competitive as the lack of flexibility posed a serious threat to manufacturers because they had to compete in the international market.

With the advent of liberalization in1992, the industrial relations policy began to change. Now, the policy was tilted towards employers. Employers opted for workforce reduction, introduced policies of voluntary retirement schemes and flexibility in workplace also increased. Thus, globalization brought major changes inindustrial relationspolicy in India. The changes can be summarized as follows: Collective bargaining in India has mostly been decentralized, but now in sectors where it was not so, are also facing pressures to follow decentralization. Some industries are cutting employment to a significant extent to cope with the domestic and foreign competition e.g. pharmaceuticals. On the other hand, in other industries where the demand for employment is increasing are experiencing employment growths. In the expansionary economy there is a clear shortage of managers and skilled labor. The number of local and enterprise level unions has increased and there is a significant reduction in the influence of the unions. Under pressure some unions and federations are putting up a united front e.g. banking. Another trend is that the employers have started to push for internal unions i.e. no outside affiliation.

HR policies and forms of work are emerging that include, especially in multi-national companies, multi-skills, variable compensation, job rotation etc. These new policies are difficult to implement in place of old practices as the institutional set up still needs to be changed. HRM is seen as a key component of business strategy. Training and skill development is also receiving attention in a number of industries, especially banking and information technology.

Conceptual model for a better understanding of Industrial Relations at Tej Shoe Tech.a. Origin and development of the industry :-Unique combination33-year-old Ghaziabad-based company, Alps Industries Limited (hereafter referred to as Alps Industries), is a leading manufacturer of yarn, home furnishing, fashion accessories and dyes catering to both the domestic as well as the international market and also sells premium imported architectural products in the domestic market. A vertically integrated company, Alps Industries operates eight manufacturing facilities including a 100 per cent export-oriented integrated textile unit and also owns two premium, well-established brands; "Vista" for home fashions and architectural products and "Le Pashmina" for fashion accessories.Vision To produce world-class fashion, furnishing and dcor products with the concurrent objective to protect the environment through the use of eco-friendly material. To achieve a leading position in environment-friendly textile products. To create top-of-the-mind brand recall for its products. To pursue innovation of new products. To strengthen market reach in both the domestic and international markets to fully capture emerging opportunities. To reach the customers directly for improved responsiveness to changing customer preferences. To introduce own brands for home furnishing products in the international market. To pursue inorganic growth opportunities that would help it strengthen its market position, both in the domestic as well as the international market.Marketing Strategies of Tej Shoe Footwear Ltd.Marketing involves satisfying consumer's needs and want. The task of every business 10 to deliver customer value at a profit. A company can win only by fine tuning the value delivery process and choosing, providing and communicating super value.The value delivery processThe traditional view of marketing is that the firm makes something and then sells in In this view, marketing takes place in the second half of process. Tej Shoe footwear Ltd knows what to make and the market will buy enough units to produce profits. companies that subscribe to this view have the best chance of succeeding in economics marked by good shortages where consumer are not fussy about quality, features or style.At Tej ShoeThe marketing framework is design to address Three management question :-1. How can a company identify new value opportunities 2. How can a company efficiently create more promising new value offering.3. How can a company use. Its capabilities and infrastructure to deliver the new value offerings more efficiently1. Value exploration2. Value creation3. Value deliveryThe success of Tej Shoe Footwear Ltd. depends on various marketing strategies. Every company jhas a specific plan by which company tries to lerd in market.this plan is depend on following strategies.1. Market needs2. Market trends3. Market growth4. Keys to success5. Marketing objectives6. Target Market7. Sales forecast

8. Target Market :- 9. A Marketer can rarely satisfy everyone in market. The needs, wants and demand of very person is different thats why it is essential for a marketer that he choose only a particular market or target customer and he tries to satisfy them. as we know that " Tej Shoe footwear ltd is 100% export company they don't sale their product in India reason being their product is so expensive its started from 4000 per pair of ladies shoes and 5000 per pair of gents shoes. The one reason of covering international market is that they are not able to find much customer in India thereby they covers international market they find good customer their who happily pays them for their product they only made shoes for adults not for kids.10. Quality Product :- Tej Shoe Footwear Ltd. works on the concept of " Total quality management" To managing the quality of a product from the initial to the last stage is the aim of company . They properly check the quality of raw material, they purchase raw material from Chennai, Kanpur and Agra itself if their requirement they send it back and orders for new material.There is a AQL system in the company i.e. Average quality line. there are five quality assurance manager in the company. There is inline inspection system in the company. They check the product when it is 50% completed after it there is midline inspection where they check when it is 60 to 65% completed. The there is finally checking system where they check the product when it is 100% complete Inside of it there is a randomly checking system also, in it the quality inspector can check the product at any stage and if he found any errors their he can report to chairperson and process will be stopped there so deliver a quality product is the aim of company.

11. Market Trends :- The complete information of market in Dewar footwear Ltd trends is very essential for any company if company not runs according to the market trends it will be get finished. As we know that shoe industry is very glamour's industry and trends in this industry changes very so it is very essential to know about the taste and preference of the like labour costing, raw material, payment terms etc. Inspite of it the policy is very much depend on competitors policy. if company wants to capture the market of its competitors. then it tries to sale its product on cheaper cost.12. Market promotional schemes :- Sales promotion, a of Tej Shoe footwear ltd. key ingredient in market campaigns consist of a collection of incentive tools sales promotion includes tools for consumer promotion like in 'Tej Shoe footwear ltd. they create new sample design, send these sample to buyers. They are registered in ARS magazine. They pay good amount to their designers. There is a designer of Tej Shoe's in stay who regularly studies the international market and design new samples, he get the monthly package of 5 lacks.13. Pricing policy :-The pricing policy of any of Tej Shoe footwear ltd. company is one of the important parts of its market strategy. the structure of market is very much depends on the pricing policy of company. if the company produces costly product that its customers are only high income group peoples and vice-versa. the pricing policy of any company affects by various factors.14. Export Logistic system of Tej Shoe Footwear Ltd.According to Mr. Bipin Gupta, taking order to the customer is easy, production of the order is easier but complete the order at time is tough and timely shipment or deliver the product to the customer is more tough. ' Tej Shoe footwear ltd.' always tries to fulfill the requirement of the customer and always tries to be in time. They use JNPT port, Mumbai for shipment.In house production of PU, TRP Soles and shoes. Tej Shoe family is large and growing family. It expand beyond the people who work for Tej Shoe. Group. There families are also intergral part of it froup shares the hopes and aspirations of it's people and their children. It goes out of it's way to revered their hard work and dedication. TEJ SHOE COMPANY POLICYWe at Tej Shoe Footwear Ind. a leading manufacturer and exporter of footwear and footwear components, are committed to carry out our activities with highest concern for customer delight, environmental protection, Occupational health & safety, ethical governance and in compliance with all applicable statutory, legislative and national and international standards requirements.Pursuant to this goal, we shall : Supply high quality of footwear and footwear components and meet requirements of our customers. Continually improve quality, productivity, social performance, cost of poor quality, impact of our activities on air, water & land and also in prevention/ control of occupational health and safety risks; Monitor, control and upgrade our technology/ processes and operational practices so as to optimize resource consumption and ensure safe work environment/ well being at work place; Recognize and care for the concerns of our employees and affected interested parties regarding the impact of our operations on the environment and occupational health & safety hazards at work place ; Participate in overall social development of the neighborhood; Strengthen awareness, skill and competence of our employees so as to enable them to contribute effectively in ensuring sound quality, environmental, social, occupational health and safety management.Marketing Tactics Our product range is exhibited in many prestigious fairs like 'Riva Del Grada (Italy). GDS (Germany) and WSA (USA)'.WORK STRENGTH:For a company to stay ahead in term of quality and competitiveness. It has to relay on the strength of its own infrastructure and resource. Weat Tej Shoe Group ,Releasing it very early.Today we not only have a most modern manufacturing complies but also an array of sophisticated manufacturing complies but also array of sophisticated machine to produce a diverce range of world class footwear.Beside a no of Italian hasting machines and German closing machines, there are other machines of various stages of production on line quality check's enable us to monitor consistency in production of a particular order from shoe upper to complete shoes, every thing is produce in house there by reducing production had time enhancing cost effectiveness. Over the years, the group has kept a study pace with technologically advances in footwear production. It has continuously upgraded into infrastructure to produce quality footwear.QUALITY POLICY:At Tej Shoe, we look at quality from a different perspective. Concern for quality is ingrained in our system. It is an integral part of our thought process. And that is how it has becomes a tangibles aspect of our product you can see and fell it. Quality is not talking about it; it is doing it, it should be inherent in our belief system. We at Tej Shoe, have involved our own quality policy turned to a capabilities of our people. They produce quality because we provide them quality environment and facilities. We lead the crusade for quality from the front. At professional inspect it and together they deliver it. From time to time people undergo orientation programmes conducted with the assistance of technocrats to understand qualitative aspects of products we make. To top it all , the management of Tej Shoe Group monitors the production process to ensure that each footwear bears Tej Shoe's seal of Quality Always'Tej shoe Industries Limited is, committed to conducting its affairs ethically and lawfully. This Code of Conduct establishes policies & procedures that are intended to guide directors, officers and employees in the performance of their duties and responsibilities and ensure compliance with the Companys commitment to ethical and lawful conduct. These standards are set forth in the pages that follow and are reflected in the character and the conduct of our directors, officers and employees, which are in consonance of compliance of the revised Clause 49(1D) of the Listing Agreement, in its true spirit and not only as a matter of legal compliance.In pursuant of the said Clause, the Board of Directors of the company in their meeting held on January 29, 2005 approved the Code of Conduct, which has become effective w.e.f. January 29, 2005. A copy of the Code of Conduct as approved by the Board of Directors is provided hereinafter. We urges you to become thoroughly familiar with the contents of this booklet the code of Business Conduct and Ethics (also referred to simply as the Code)and to use it as a guidelines in the performance of your responsibilities for the company. We also encourage you to seek assistance either from your superior or from the Human Resources Department when a question or concern arises with respect to any matter addressed in this material. If you have question or concern about a code of Conduct provision or about some action or practice you observe, you should always bring your questions to the attention of the company by talking to your superior, other members of management, the companys Legal or Human Resource Department or use the Companys anonymous reporting system. The key is to make the Company aware of any questions of concerns you have so they can be investigated, evaluated and appropriately addressed.

OBJECTIVES OF INDUSTRIAL RELATIONS IN TEJ SHOE TECH.1. Protect management and labor interests by securing mutual relations between the two groups.2. Avoid disputes between management and labor, and create a harmonizing relationship between the groups so productivity can be increased.3. Ensure full employment and reduce absenteeism, hence, increasing productivity and profits.4. Emphasize labor employer partnership to establish and maintain industrial democracy. This is done to ensure the sharing of profit gains, and personal developmental of all employees.5. Provide better wages and living conditions to labor, so misunderstandings between management and labor are reduced to a minimum.6. To bring about government control over plants where losses are running high, or where products are produced in the public interest.7. To bridge a gap between various public factions and reshape the complex social relationships emerging out of technological advances by controlling and disciplining members, and adjusting their conflicts of interests.

TEJ SHOE PRODUCTThe brand "TEJ SHOE" has been able to maintain its aura of exclusivity and distinction in the global market. Our brand "TEJ SHOE" cherish the dreams of people from across the world by providing footwear of their choice. With the growing popularity, proliferation comes along.

The company has elaborated the brand concept by launching a variety of sub-brands and shoes to suit different occasions. The new brand were coined with attractive catchword, thus helping the customers finding the right shoes. Our range of brand caters to every need in footwear world. TEJ SHOE FOOTWEAR IND:-TEJ SHOE FOOTWEAR is a Govt. recognized export house engaged in the manufacture & export of Kids, Ladies, gents and new arrivals Footwear.

A Production Unit of All products of Tej Shoes at Agra

Research METHODOLOGY OF THE STUDYThe research instrument or the tool used by us for collecting data is QUESTIONNAIRE. Questionnaires like a sample form consisting of several forms. Officers are asked to fill these questionnaire and answer the questions. The questions easy to understand and in such a way that the answer can be given in the form of YES or NO or in the simple queries or in the multiple choice. We offered our respondents a no. of specific alternatives from which they were asked to choose one or more through specific information. All these served us a helping hand in the exploratory stages our research .In our study various tables & pie diagrams are drawn, these diagrams help us to calculate the percentage of responses .Thus it is easier to know officers opinion about the PMS.HYPOTHESISPROBLEM IDENTIFIED:- The employees in TEJ SHOE GROUP are satisfied with the existing programs or not.NULL HYPOTHESIS:- The employees are satisfied.ALTERNATIVE HYPOTHESIS:- The employees are not satisfied.

TOOLS AND TECHNIQUES USED:Tools and techniques mean the methods and ways that how the data for the research is collected and analyzed in order to fulfill the objective of the research work..DATA COLLECTION:

Primary Data :- 1) Through questionnaireSecondary Data :- 1) Through weekly journal- Duran 2) Through monthly journal- Grahpatrika 3) www.TEJ SHOE GROUP.comLiterature survey :- Administration staff .ANALYSIS OF DATA

The data after collection, has to be processed and analyzed in accordance with the objective laid down for the purpose of the research work. This is essential for ensuring that we have all relevant data for making analysis. The term analysis refers to the computation of certain measures like editing, coding, classification and tabulation of collected data so that they are amendable to analysis along with searching for patterns of relationships that exists among data- groups.There are various methods of analyzing the data. But in this project work, I used Pie charts and Bar charts for analyzing the collected data, which is using Excel Sheet. In this project work, Pie charts & Bar charts are prepared with the help of collected with the help of Questionnaire. The graphical presentation of the data is helpful in understanding each & every aspect of the collected data very easily.

ANALYSIS AND INTERPRETATION:-1. Awareness of the Industrial Relations in Factories: YES (1) NO (2)

95% 5%

Graph 1: awareness of Industrial RelationIn factoriesYES (1), 95%NO(2), 5%YES (1)NO(2)INTERPRETATION:The result clearly shows that overall officers are aware about the Industrial Relations, only 5% are not aware.2. Degree of transparency in the Industrial Relations:low (1)moderate (2) high (3)

10%55%35%

graph 2 : degree of transparecy in Industrial Relations low (1), 10%moderate (2) , 55%high (3) , 35%low (1)moderate (2) high (3) INTERPRETATION:According to the collected data mare than 50% officers opined that the transparency in the Industrial Relations is moderate, but 35% officers viewed that the transparency is high and 10% officers opined that transparency is low.

3. Clarity in the Industrial relationship:YES (1)NO (2)

80%20%

graph 3: clarity in Industrial RelationshipYES (1), 80%NO (2), 20%YES (1)NO (2)INTERPRETATION:The result clearly shows that overall officers are opined that there is clarity in Industrial Relationship, only 20% viewed that there is no clarity in the system.

4. Drawbacks associated with the Industrial Relationship:YES (1)NO (2)

40%60%

Graph 4:Drawback associated with the Industrial RelationshipYES (1), 40%NO (2), 60%YES (1)NO (2)INTERPRETATION:The result shows that more than 50% officers opined that there does not have any limitations in the Industrial Relationship. Less than 50% opined that there are drawbacks associated with Industrial Relationship.

5. Feedback:YES (1)NO (2)

70%30%

INTERPRETATION:The results shows that 70% officers are getting feedback by their immediate supervisors. 30% are not getting feedback by their bosses.

1. PMS for non officers:YES (1)NO (2)

95%5%

INTERPRETATION:The data clearly shows that mostly officers opined that computerization of Industrial Relations for non officers will improve the efficiency and transparency in the system. 7. Training to improve Industrial Relationship.YES (1)NO (2)

100%NIL

Graph 7: Training to improve industrial relationship YES (1), 100%NO(2), 0% YES (1)NO(2) INTERPRETATION:According to the collected data , all the officers opined that Industrial Relationship will show a complete improvement in the Workers and employees of the industry.

8. Training to Staff and LaboursYES (1)NO (2)

90%10%

Graph 8:Training to Staff and LaboursYES (1), 90%NO (2), 10%YES (1)NO (2)INTERPRETATION:According to the above data 90% officers opined that training should be provided to Staff and Labours, but according to 10% officers there is no need of training for them.

9. Monetary linkage of Industrial Relationship as a bonusYES (1)NO (2)

60%40%

Graph 9 : Monetary linkage of Industrial Relationship as a bonusYES (1), 60%NO (2), 40%YES (1)NO (2)INTERPRETATION:The result shows that 60% officers are satisfied with the monetary linkage of Industrial Relationship as a bonus, BUT 40% are not satisfied.10. Industrial Relationship system being used in TEJ SHOE GROUP:yes (1)no (2)

85%15%

INTERPRETATION:According to the collected data 85% officers are satisfied with the Industrial Relationship system using in TEJ SHOE GROUP and 15% are not satisfied.

11. Industrial Relationship system on a 5-point rating scale:Unsatisfactory(1) below satisfactory(2)satisfactory (3)above satisfactory(4)outstanding(5)

10%10%20%30%30%

Graph10:Industrial Relationship system on 5 point rating scaleUnsatisfactory(1), 10%Below satisfactory ?(2), 10%satisfactory(3), 20%Above satisfactory (4), 30%Outstanding(5), 30%Unsatisfactory(1)Below satisfactory ?(2)satisfactory(3)Above satisfactory (4)Outstanding(5)`INTERPRETATION:According to the collected data 60% officers are above satisfactory,20% are satisfied and 20% are below satisfactory with the Industrial Relationship system in the TEJ SHOE GROUP.SUMMARY OF FINDINGSFINDINGS:-According to our study most of the officers want that Industrial Relations should be done annually. Training should be given to the HR as well as whole staff. Improve Relations get the feedback from their HR. Officers are well aware about the performance management system. Officers are satisfied with the Industrial Relationship system used in TEJ SHOE GROUP. Computerized PMS increases the efficiency of the employees. CONCLUSIONAccording to the research, the employees are not very much aware about to deal the PMS. So the superiors should give the proper training to the employees to fill the form available on the PMS system. There should be clarity in Industrial Relationship. The feedback should be provided by the HR to the Performance of the employees. Improvements in Relations should be results oriented. Performance meets to corporation goal.