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ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015 PUBLICATION DATE: NOVEMBER 2015
PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4 -6 TABLE OF CONTENTS I PAGE 7 REPORT-SPECIFIC SAMPLE
CHARTS I PAGE 8 METHODOLOGY I PAGE 9 RELATED REPORTS I PAGE 10 CLIENTS I PAGE 11-12 FREQUENTLY ASKED QUESTIONS
PAGE 13 ORDER FORM I PAGE 14 TERMS AND CONDITIONS
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PRODUCT DETAILS Title:
Type of Product:
Category:
Covered Regions:
Covered Countries:
Language:
Formats:
Number of Charts:
Asia-Pacific B2C E-Commerce Delivery 2015
Market Report
Online Delivery
Asia-Pacific
China, Japan, South Korea, Australia, Taiwan, India, New Zealand,
Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam,
Pakistan
English
PDF & PowerPoint
65
PRICES* Single User License:
Site License:
Global Site License:
€ 950 (exc. VAT)
€ 1,425 (exc. VAT)
€ 1,900 (exc. VAT)
QUESTIONS
ANSWERED
IN THIS REPORT
What are the major trends in B2C E-Commerce delivery in Asia-Pacific?
How important is free delivery to online shoppers in Asia-Pacific?
What is the attitude of online shoppers in this region to paying extra for faster delivery?
How is competition around B2C E-Commerce delivery evolving in major counties of this region?
SECONDARY MARKET
RESEARCH
Our reports are exclusively based on secondary market research. Our researchers derive
information and data from a variety of reliable published sources and compile the data into
understandable and easy-to-use formats.
ADVANTAGES Maximum Objectivity
Reliable Sources
Up-To-Date Analysis
Boardroom-Ready PowerPoint Presentations
Guidance For Strategic Company Decisions
ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015
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ONLINE SHOPPERS IN ASIA-PACIFIC VALUE FREE SHIPPING
In the fast growing B2C E-Commerce market in Asia-Pacific, close to half of online
shoppers admitted in a survey last year they would buy more items from an online store in
order to qualify for free shipping. In Japan, a medium-high double-digit share of online
shoppers were willing to wait longer for free delivery and in Singapore more than two thirds
of online shoppers believed free shipping to be a critical factor in their purchase decision.
Furthermore, the report by yStats.com reveals that delivery speed also matters. In
China, the region’s largest market, online shoppers put delivery speed over delivery costs in a
ranking of main considerations when buying online. In South Korea, approximately a quarter
of online shoppers complained about slow delivery after purchase last year, while in Vietnam
this share was above 50%. Moreover, India ranked the highest worldwide in terms of online
shoppers willing to pay extra for faster shipping, as of early 2015.
Online retailers across Asia-Pacific are making efforts to offer faster and more
convenient delivery options, according to yStats.com’s findings. In Japan, for example, over
one-fifth of online shoppers already used same day delivery by the start of 2015 and a further
one-third expressed willingness to use it in the future. The country’s largest E-Commerce
platform operator, Rakuten, cooperated with delivery providers and store operators to offer
pick-up service from stores and delivery stations. Chinese E-Commerce giants JD.com and
Alibaba are both expanding their capabilities to cover larger areas of the country with same
day delivery service.
ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015
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MANAGEMENT SUMMARY
GLOBAL DEVELOPMENTS
Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q1 2015 & Q4 2014
Most Important Delivery Options in Online Shopping, in % of Online Shoppers, Q1 2015 & Q4 2014
Share of Online Shoppers Who Would Buy More Often if Same Day Delivery Were Available, by Selected
Countries, in %, Q1 2015 & Q4 2014
Share of Online Shoppers Willing to Pay More for Faster Shipping, by Selected Countries, in %, Q1 2015 & Q4
2014
Importance of Delivery Options, by Purchasing from Domestic Online Retailers and Cross-Border Online
Retailers, in % of Online Shoppers, by Selected Countries, November 2014
Major Reasons for Shopping Cart Abandonment, incl. Delivery, in % of Online Shoppers, by Selected Regions,
October 2014
Attitude Towards B2C E-Commerce Delivery Options, in % of Online Shoppers, November 2014
Share of Global Online Retailers Offering Express Delivery, by Next Day Delivery and Same Day Delivery, in %,
November 2014
Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, by Selected Countries, 2014
ASIA-PACIFIC REGIONAL
Action Taken to Qualify for Free Shipping, by China, Hong Kong, Japan, Singapore, South Korea and Asia
(Total), October 2014
CHINA
Overview of B2C E-Commerce Delivery, September 2015
Main Considerations When Buying Online, incl. Delivery, in % of Online Shoppers, 2014
JAPAN
Overview of B2C E-Commerce Delivery, October 2015
Share of Online Shoppers Believing that Delivery Speed is Important, Compared to Global Average, in %,
November 2014
Share of Online Shoppers Willing to Wait for Free Delivery, in %, November 2014
Breakdown of Usage of Same Day Delivery, in % of Online Shoppers, By Age and Gender, January 2015
ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015
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TABLE OF CONTENTS (1 OF 3)
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SOUTH KOREA
Complaints about Online Shopping, incl. Delivery, in % of Online Shoppers, 2014
Delivery Services Most Used in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, November
2014
AUSTRALIA
Top Reasons to Shop Online, incl. Free Shipping, in % of Online Shoppers, April 2015
TAIWAN
Overview of B2C E-Commerce Delivery, October 2015
INDIA
Overview of B2C E-Commerce Delivery, September 2015
Reasons to Choose an Online Shopping Brand, incl. Delivery, in % of Online Shoppers, August 2015
NEW ZEALAND
Reasons for Not Buying from Overseas Retailers, incl. Delivery, in % of Online Shoppers, August 2015
SINGAPORE
Share of Online Shoppers Who Believe that Free Shipping is Critical in Online Purchase Decision, in %,
October 2014
INDONESIA
Concerns Related to Online Shopping, incl. Shipping Costs, in % of Internet Users, Q1 2014
Criteria for Choosing an E-Commerce Website, incl. “Safe Transactions and Delivery”, in % of Online Shoppers,
2014
MALAYSIA
Reasons for Not Purchasing or Ordering Goods and Services Online, incl. Delivery, in % of Internet Users Who
Do Not Purchase Online, 2013
THAILAND
Delivery Methods Used in Online Shopping, in % of Online Shoppers, May 2015
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ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (2 OF 3)
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PHILIPPINES
Overview of B2C E-Commerce Delivery, August 2015
VIETNAM
Complaints Received by E-Commerce Websites, incl. Delivery, in % of E-Commerce Websites, 2014
PAKISTAN
Overview of B2C E-Commerce Delivery, September 2015
ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (3 OF 3)
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GENERAL METHODOLOGY OF OUR MARKET REPORTS
The reports are compiled based on secondary market
research. Secondary research is information gathered from
previously published sources. Our reports are solely based on
information and data acquired from national and international
statistical offices, industry and trade associations, business
reports, business and company databases, journals, company
registries, news portals and many other reliable sources. By using
various sources we ensure maximum objectivity for all obtained
data. As a result, companies gain a precise and unbiased
impression of the market situation.
Cross referencing of data is conducted in order to
ensure validity and reliability.
The source of information and its release date are
provided on every chart. It is possible that the information
contained in one chart is derived from several sources. If this is
the case, all sources are mentioned on the chart.
The reports take into account a broad definition of B2C
E-Commerce, which might include mobile commerce. As
definitions may vary among sources, exact definition used by the
source (if available) is included at the bottom of the chart.
Our reports include text charts, pie charts, bar charts,
rankings, line graphs and tables. Every chart contains an Action
Title, which summarizes the main idea/finding of the chart and a
Sub Title, which provides necessary information about the
country, the topic, units or measures of currency, and the
applicable time period(s) to which the data refers. With respect to
rankings, it is possible that the summation of all categories
amounts to more than 100%. In this case, multiple answers were
possible, which is noted at the bottom of the chart.
Reports are comprised of the following elements, in the
following order: Cover page, preface, legal notice, methodology,
definitions, table of contents, management summary
(summarizing main information contained in each section of
report) and report content (divided into sections and chapters).
When available, we also include forecasts in our report content.
These forecasts are not our own; they are published by reliable
sources. Within Global and Regional reports, we include all major
developed and emerging markets, ranked in order of importance
by using evaluative criteria such as sales figures.
If available, additional information about the data
collection, for example the time of survey and number of people
surveyed, is provided in the form of a note. In some cases, the
note (also) contains additional information needed to fully
understand the contents of the respective data.
When providing information about amounts of money,
local currencies are most often used. When referencing currency
values in the Action Title, the EUR values are also provided in
brackets. The conversions are always made using the average
currency exchange rate for the respective time period. Should the
currency figure be in the future, the average exchange rate of the
past 12 months is used.
The reports include mainly data from the last 12 months
prior to the date of report publication. Exact publication dates are
mentioned in every chart.
METHODOLOGY OF OUR ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015 REPORT
This report covers the B2C E-Commerce delivery market.
It starts with a global chapter, featuring global trends
and developments and country and regional comparisons.
The rest of the report covers the relevant region.
First, regional information is presented, such as country
comparisons.
The countries in the region are ranked by B2C E-
Commerce sales. All major countries are covered, though data
availability varied across the markets.
Depending on data availability, the following types of
market information are included for the countries: the importance
of various delivery services to online shoppers such as free
delivery and same day delivery; delivery methods used and
preferred by online shoppers, such as delivery by post, pick-up
from store and courier delivery to home and work; delivery
options offered by online retailers; and information about delivery
times. Furthermore, for selected markets a qualitative overview of
B2C E-Commerce delivery trends and news about players was
included in a text chart.
ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015
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UPCOMING RELATED REPORTS
Global B2C E-Commerce Delivery 2015 October 2015 € 2,950
Europe B2C E-Commerce Delivery 2015 October 2015 € 1,950
Asia-Pacific B2C E-Commerce Market 2015 October 2015 € 3,450
Asia-Pacific Cross-Border B2C E-Commerce 2015 August 2015 € 950
Asia-Pacific Online Payment Methods: First Half 2015 August 2015 € 750
China B2C E-Commerce Market 2015 September 2015 € 950
India B2C E-Commerce Market 2015 September 2015 € 950
Southeast Asia B2C E-Commerce Market 2015 September 2015 € 1,950
China B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450
Japan B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450
South Korea B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450
Top 8 Global B2C E-Commerce Country Sales Forecasts: 2015 to 2018 July 2015 € 2,950
Global Cross-Border B2C E-Commerce 2015 August 2015 € 2,950
Global Online Payment Methods: First Half 2015 July 2015 € 1,950
Omnichannel Trend in Global B2C E-Commerce and General Retail 2015 March 2015 € 950
Global M-Commerce 2015: Smartphones & Tablets March 2015 € 1,950
Global B2C E-Commerce Market 2014 October 2014 € 4,950**
Global B2C E-Commerce and Online Payment Market 2014 October 2014 € 5,950**
REPORT
PUBLICATION
DATE
PRICE*
Central Asia & Caucasus B2C E-Commerce Market 2015 November 2015 € 1,950
Asia-Pacific Online Payment Methods: Second Half 2015 January 2016 € 750
ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015
**Reflects Discounted Price