Asia Miles Case Study Web
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Background Asia Miles™ is the leading travel reward programme in Asia with over 3.7 million members and more than 400 partners worldwide. However, in the intensely competitive travel sector, differentiation is key to ensuring continued loyalty and engagement – and to maintaining ancillary revenue. So Asia Miles were looking for something fresh to set them apart; something that could provide their members with genuine added value. Solution Collinson Latitude™ proposed iShop - a merchant-funded loyalty shopping program, which enabled Asia Miles to leverage the growth in member spend via ecommerce and reward those customers with miles. The iShop portal allows members to earn Asia Miles whilst shopping online through from a wide range of global merchants. Members can then redeem miles for flight awards to over 900 destinations worldwide plus an array of lifestyle awards to choose from. For members, a key advantage to the new program is that they are not restricted to shopping within their own country and can choose to shop globally on iShop. Participating countries include the UK, the US, Australia, Japan, China, Korea, Hong Kong, Singapore and Taiwan. For Asia Miles, iShop offers numerous benefits, including increased member engagement. Asia Miles also generates revenue through any sales on iShop – and the whole program is funded by the merchants. Results iShop is built on Collinson Latitude’s online reward platform RewardAll™ and was launched within just eight weeks for Asia Miles. Asia Miles has been pleased with the results. RewardAll ™ Paul Loo - General Manager, Cathay Pacific Loyalty Programmes, says: ‘‘ ‘‘ We are pleased to bring Asia Miles iShop to our members and consumers worldwide who prefer to shop online. Asia Miles iShop makes it convenient to purchase many everyday items, anytime, anywhere – with the added benefit of members being able to earn miles. Asia Miles iShop has been running successfully and we will continue to add more merchants in more countries for the benefit of our members C R E A T I N G P R O F I TA B L E C U S T O M E R S F O R L I F E
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Transcript of Asia Miles Case Study Web
Background
Asia Miles™ is the leading travel reward programme in Asia with over 3.7 millionmembers and more than 400 partners worldwide.
However, in the intensely competitive travel sector, differentiation is key to ensuringcontinued loyalty and engagement – and to maintaining ancillary revenue.
So Asia Miles were looking for something fresh to set them apart; something that couldprovide their members with genuine added value.
Solution
Collinson Latitude™ proposed iShop - a merchant-funded loyalty shopping program, whichenabled Asia Miles to leverage the growth in member spend via ecommerce and rewardthose customers with miles.
The iShop portal allows members to earn Asia Miles whilst shopping online through from awide range of global merchants. Members can then redeem miles for flight awards to over900 destinations worldwide plus an array of lifestyle awards to choose from.
For members, a key advantage to the new program is that they are not restricted toshopping within their own country and can choose to shop globally on iShop. Participatingcountries include the UK, the US, Australia, Japan, China, Korea, Hong Kong, Singapore andTaiwan.
For Asia Miles, iShop offers numerous benefits, including increased member engagement.
Asia Miles also generates revenue through any sales on iShop – and the whole program isfunded by the merchants.
Results
iShop is built on Collinson Latitude’s online reward platform RewardAll™ and was launchedwithin just eight weeks for Asia Miles. Asia Miles has been pleased with the results.
RewardAll™
Paul Loo - General Manager,Cathay Pacific LoyaltyProgrammes, says:
‘‘
‘‘We are pleased to bringAsia Miles iShop to ourmembers and consumersworldwide who prefer toshop online. Asia MilesiShop makes it convenientto purchase manyeveryday items, anytime,anywhere – with the addedbenefit of members beingable to earn miles. Asia MilesiShop has been runningsuccessfully and we willcontinue to add moremerchants in morecountries for the benefit of our members
C R E A T I N G P R O F I T A B L E C U S T O M E R S F O R L I F E
The Collinson Group – pioneers in revenue growth
Collinson Latitude is part of the Collinson Group - with over 20 years’ experience in membership,loyalty and marketing services, servicing 4 million of our own customers.
As a global provider of incremental revenue products and services we enable clients to generate new,lasting revenue streams, drive loyalty, and motivate and engage their customers.
We have implemented numerous successful programs for leading global brands, having developedrelationships with over 20,000 partners and online merchants around the world.
Our range of international blue chip clients includes some of the world’s leading hotel, financialservices and airline brands. The long-standing relationships we have with many of these clients aretestament to our passion and expertise.
Contact Us:17 Devonshire Square, London, EC2M 4SQ
T: +44 (0)20 7422 1864
W: www.collinsonlatitude.com
Our Work
RewardAll™
C R E A T I N G P R O F I T A B L E C U S T O M E R S F O R L I F E
