IT as a Service (ITaaS) by Evolve IP Managed Services Last Update: November 10, 2015.
ASBlueprint for delivering ITaaS IT-As-Service eBook
description
Transcript of ASBlueprint for delivering ITaaS IT-As-Service eBook
blueprint for delivering it-as-a-service
Plan approved by
nine steps for success
2
blueprint for delivering it-as-a-service share this
Okay now whatYoursquove got the materials (your constantly changing it infrastructure) Yoursquove got the work order (your boss made that perfectly clear) but now what Delivering it-as-a-service has never been more challenging than it is todayvirtualization private public and hybrid cloud computing are drastically changing how it needs to provide service delivery and assurance You know exactly what you need to do the big question is HoW to do it if only there was some kind of blueprint for thishellip
3
blueprint for delivering it-as-a-service share this
based on our experience working with Zenoss customers who have built highly virtualized and cloud infrastructures we know what it takes to operationalize it-as-a-Service in todayrsquos ever-changing technical environment Wersquove put together a guided list of questions in this ebook to help you build your blueprint for getting the job done and done right
Well fear not
letrsquos get startedSTEP
STEP
STEP
STEP
STEP
STEP
STEP
STEP
STEP
1
2
3
4
5
6
7
8
9
unified operations
maximum automation
model driven
service oriented
multi-tenant
horizontal scale
open extensibility
subscription
extreme service
5
blueprint for delivering it-as-a-service share this
STEP 1unified operations
the rise of cloud computing and virtualization are magnifying the complexity of it operations operations must now manage an environment where there is no direct connection between the physical devices and the services being delivered
in order to provide service assurance operations must have visibility into the real-time state of the entire infrastructure ndash physical and virtual
only with a holistic view can it maintain control over a constantly changing on-demand infrastructure
6
blueprint for delivering it-as-a-service share this
STEP 1unified operations
ldquohellipthere is no way to optimize IT operations without a global view of services and infrastructure effectiveness (costs vs service levels) additionally the diversity and complexity of data collected resulting from the tool diversity and specificity prevent us from obtaining accurate global informationrdquo
Jean-Pierre garbani Forrester analyst infrastructure amp Operations Professionals
httpblogsforrestercomjean_pierre_garbani10-03-18-abstraction_layer_it_operations
7
blueprint for delivering it-as-a-service share this
STEP 1
1
2
3
4
time to measure
How quickly can you access a view of your entire it infrastructure
Can you do this through a single view or do you have to stitch together with multiple tools
When there is an impact issue is operations focused on fixing the issue or in finding it in the first place
Can you quickly see the dependencies between virtual services and the physical devices
8
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
the only way to scale in todayrsquos large-scale it operations environment is to remove people from as much of the process as possible Managing tens of thousands or more virtual machines in a modern cloud environment requires automation to be the standard approach
from provisioning to monitoring to de-provisioning it must be able to respond on-demand to the requests of the business while at the same time maintaining complete control
9
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
ldquoA combination of forces including skyrocketing complexity and severe economic pressure are radically and irreversibly altering the IT landscape New methods new functional sourcing and new organizational structures are needed to address this onslaught but one theme is obvious throughout all of these approaches mdash a need to automate more of what you do in IT The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows Automate many of these tasks and you become leaner and more responsive to business changesrdquo
glenn Orsquodonnell Forrester analyst it infrastructure amp Operations
httpwwwforrestercomrbresearchit_operations_2009_automation_odysseyqid54531t2
10
blueprint for delivering it-as-a-service share this
STEP 2
1
2
3
4
5
time to measure
is there a linear relationship between the scale of your it infrastructure and your operations staff
What processes have you automated that identify and correct problems
Do problems with resources take individual analysis to identify their impact on critical services
is development working with operations or does it seem like they are on different teams
Does your current it team facilitate automation or hinder it
11
blueprint for delivering it-as-a-service share this
STEP 3model driven
Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud
Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
2
blueprint for delivering it-as-a-service share this
Okay now whatYoursquove got the materials (your constantly changing it infrastructure) Yoursquove got the work order (your boss made that perfectly clear) but now what Delivering it-as-a-service has never been more challenging than it is todayvirtualization private public and hybrid cloud computing are drastically changing how it needs to provide service delivery and assurance You know exactly what you need to do the big question is HoW to do it if only there was some kind of blueprint for thishellip
3
blueprint for delivering it-as-a-service share this
based on our experience working with Zenoss customers who have built highly virtualized and cloud infrastructures we know what it takes to operationalize it-as-a-Service in todayrsquos ever-changing technical environment Wersquove put together a guided list of questions in this ebook to help you build your blueprint for getting the job done and done right
Well fear not
letrsquos get startedSTEP
STEP
STEP
STEP
STEP
STEP
STEP
STEP
STEP
1
2
3
4
5
6
7
8
9
unified operations
maximum automation
model driven
service oriented
multi-tenant
horizontal scale
open extensibility
subscription
extreme service
5
blueprint for delivering it-as-a-service share this
STEP 1unified operations
the rise of cloud computing and virtualization are magnifying the complexity of it operations operations must now manage an environment where there is no direct connection between the physical devices and the services being delivered
in order to provide service assurance operations must have visibility into the real-time state of the entire infrastructure ndash physical and virtual
only with a holistic view can it maintain control over a constantly changing on-demand infrastructure
6
blueprint for delivering it-as-a-service share this
STEP 1unified operations
ldquohellipthere is no way to optimize IT operations without a global view of services and infrastructure effectiveness (costs vs service levels) additionally the diversity and complexity of data collected resulting from the tool diversity and specificity prevent us from obtaining accurate global informationrdquo
Jean-Pierre garbani Forrester analyst infrastructure amp Operations Professionals
httpblogsforrestercomjean_pierre_garbani10-03-18-abstraction_layer_it_operations
7
blueprint for delivering it-as-a-service share this
STEP 1
1
2
3
4
time to measure
How quickly can you access a view of your entire it infrastructure
Can you do this through a single view or do you have to stitch together with multiple tools
When there is an impact issue is operations focused on fixing the issue or in finding it in the first place
Can you quickly see the dependencies between virtual services and the physical devices
8
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
the only way to scale in todayrsquos large-scale it operations environment is to remove people from as much of the process as possible Managing tens of thousands or more virtual machines in a modern cloud environment requires automation to be the standard approach
from provisioning to monitoring to de-provisioning it must be able to respond on-demand to the requests of the business while at the same time maintaining complete control
9
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
ldquoA combination of forces including skyrocketing complexity and severe economic pressure are radically and irreversibly altering the IT landscape New methods new functional sourcing and new organizational structures are needed to address this onslaught but one theme is obvious throughout all of these approaches mdash a need to automate more of what you do in IT The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows Automate many of these tasks and you become leaner and more responsive to business changesrdquo
glenn Orsquodonnell Forrester analyst it infrastructure amp Operations
httpwwwforrestercomrbresearchit_operations_2009_automation_odysseyqid54531t2
10
blueprint for delivering it-as-a-service share this
STEP 2
1
2
3
4
5
time to measure
is there a linear relationship between the scale of your it infrastructure and your operations staff
What processes have you automated that identify and correct problems
Do problems with resources take individual analysis to identify their impact on critical services
is development working with operations or does it seem like they are on different teams
Does your current it team facilitate automation or hinder it
11
blueprint for delivering it-as-a-service share this
STEP 3model driven
Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud
Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
3
blueprint for delivering it-as-a-service share this
based on our experience working with Zenoss customers who have built highly virtualized and cloud infrastructures we know what it takes to operationalize it-as-a-Service in todayrsquos ever-changing technical environment Wersquove put together a guided list of questions in this ebook to help you build your blueprint for getting the job done and done right
Well fear not
letrsquos get startedSTEP
STEP
STEP
STEP
STEP
STEP
STEP
STEP
STEP
1
2
3
4
5
6
7
8
9
unified operations
maximum automation
model driven
service oriented
multi-tenant
horizontal scale
open extensibility
subscription
extreme service
5
blueprint for delivering it-as-a-service share this
STEP 1unified operations
the rise of cloud computing and virtualization are magnifying the complexity of it operations operations must now manage an environment where there is no direct connection between the physical devices and the services being delivered
in order to provide service assurance operations must have visibility into the real-time state of the entire infrastructure ndash physical and virtual
only with a holistic view can it maintain control over a constantly changing on-demand infrastructure
6
blueprint for delivering it-as-a-service share this
STEP 1unified operations
ldquohellipthere is no way to optimize IT operations without a global view of services and infrastructure effectiveness (costs vs service levels) additionally the diversity and complexity of data collected resulting from the tool diversity and specificity prevent us from obtaining accurate global informationrdquo
Jean-Pierre garbani Forrester analyst infrastructure amp Operations Professionals
httpblogsforrestercomjean_pierre_garbani10-03-18-abstraction_layer_it_operations
7
blueprint for delivering it-as-a-service share this
STEP 1
1
2
3
4
time to measure
How quickly can you access a view of your entire it infrastructure
Can you do this through a single view or do you have to stitch together with multiple tools
When there is an impact issue is operations focused on fixing the issue or in finding it in the first place
Can you quickly see the dependencies between virtual services and the physical devices
8
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
the only way to scale in todayrsquos large-scale it operations environment is to remove people from as much of the process as possible Managing tens of thousands or more virtual machines in a modern cloud environment requires automation to be the standard approach
from provisioning to monitoring to de-provisioning it must be able to respond on-demand to the requests of the business while at the same time maintaining complete control
9
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
ldquoA combination of forces including skyrocketing complexity and severe economic pressure are radically and irreversibly altering the IT landscape New methods new functional sourcing and new organizational structures are needed to address this onslaught but one theme is obvious throughout all of these approaches mdash a need to automate more of what you do in IT The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows Automate many of these tasks and you become leaner and more responsive to business changesrdquo
glenn Orsquodonnell Forrester analyst it infrastructure amp Operations
httpwwwforrestercomrbresearchit_operations_2009_automation_odysseyqid54531t2
10
blueprint for delivering it-as-a-service share this
STEP 2
1
2
3
4
5
time to measure
is there a linear relationship between the scale of your it infrastructure and your operations staff
What processes have you automated that identify and correct problems
Do problems with resources take individual analysis to identify their impact on critical services
is development working with operations or does it seem like they are on different teams
Does your current it team facilitate automation or hinder it
11
blueprint for delivering it-as-a-service share this
STEP 3model driven
Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud
Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
letrsquos get startedSTEP
STEP
STEP
STEP
STEP
STEP
STEP
STEP
STEP
1
2
3
4
5
6
7
8
9
unified operations
maximum automation
model driven
service oriented
multi-tenant
horizontal scale
open extensibility
subscription
extreme service
5
blueprint for delivering it-as-a-service share this
STEP 1unified operations
the rise of cloud computing and virtualization are magnifying the complexity of it operations operations must now manage an environment where there is no direct connection between the physical devices and the services being delivered
in order to provide service assurance operations must have visibility into the real-time state of the entire infrastructure ndash physical and virtual
only with a holistic view can it maintain control over a constantly changing on-demand infrastructure
6
blueprint for delivering it-as-a-service share this
STEP 1unified operations
ldquohellipthere is no way to optimize IT operations without a global view of services and infrastructure effectiveness (costs vs service levels) additionally the diversity and complexity of data collected resulting from the tool diversity and specificity prevent us from obtaining accurate global informationrdquo
Jean-Pierre garbani Forrester analyst infrastructure amp Operations Professionals
httpblogsforrestercomjean_pierre_garbani10-03-18-abstraction_layer_it_operations
7
blueprint for delivering it-as-a-service share this
STEP 1
1
2
3
4
time to measure
How quickly can you access a view of your entire it infrastructure
Can you do this through a single view or do you have to stitch together with multiple tools
When there is an impact issue is operations focused on fixing the issue or in finding it in the first place
Can you quickly see the dependencies between virtual services and the physical devices
8
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
the only way to scale in todayrsquos large-scale it operations environment is to remove people from as much of the process as possible Managing tens of thousands or more virtual machines in a modern cloud environment requires automation to be the standard approach
from provisioning to monitoring to de-provisioning it must be able to respond on-demand to the requests of the business while at the same time maintaining complete control
9
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
ldquoA combination of forces including skyrocketing complexity and severe economic pressure are radically and irreversibly altering the IT landscape New methods new functional sourcing and new organizational structures are needed to address this onslaught but one theme is obvious throughout all of these approaches mdash a need to automate more of what you do in IT The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows Automate many of these tasks and you become leaner and more responsive to business changesrdquo
glenn Orsquodonnell Forrester analyst it infrastructure amp Operations
httpwwwforrestercomrbresearchit_operations_2009_automation_odysseyqid54531t2
10
blueprint for delivering it-as-a-service share this
STEP 2
1
2
3
4
5
time to measure
is there a linear relationship between the scale of your it infrastructure and your operations staff
What processes have you automated that identify and correct problems
Do problems with resources take individual analysis to identify their impact on critical services
is development working with operations or does it seem like they are on different teams
Does your current it team facilitate automation or hinder it
11
blueprint for delivering it-as-a-service share this
STEP 3model driven
Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud
Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
5
blueprint for delivering it-as-a-service share this
STEP 1unified operations
the rise of cloud computing and virtualization are magnifying the complexity of it operations operations must now manage an environment where there is no direct connection between the physical devices and the services being delivered
in order to provide service assurance operations must have visibility into the real-time state of the entire infrastructure ndash physical and virtual
only with a holistic view can it maintain control over a constantly changing on-demand infrastructure
6
blueprint for delivering it-as-a-service share this
STEP 1unified operations
ldquohellipthere is no way to optimize IT operations without a global view of services and infrastructure effectiveness (costs vs service levels) additionally the diversity and complexity of data collected resulting from the tool diversity and specificity prevent us from obtaining accurate global informationrdquo
Jean-Pierre garbani Forrester analyst infrastructure amp Operations Professionals
httpblogsforrestercomjean_pierre_garbani10-03-18-abstraction_layer_it_operations
7
blueprint for delivering it-as-a-service share this
STEP 1
1
2
3
4
time to measure
How quickly can you access a view of your entire it infrastructure
Can you do this through a single view or do you have to stitch together with multiple tools
When there is an impact issue is operations focused on fixing the issue or in finding it in the first place
Can you quickly see the dependencies between virtual services and the physical devices
8
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
the only way to scale in todayrsquos large-scale it operations environment is to remove people from as much of the process as possible Managing tens of thousands or more virtual machines in a modern cloud environment requires automation to be the standard approach
from provisioning to monitoring to de-provisioning it must be able to respond on-demand to the requests of the business while at the same time maintaining complete control
9
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
ldquoA combination of forces including skyrocketing complexity and severe economic pressure are radically and irreversibly altering the IT landscape New methods new functional sourcing and new organizational structures are needed to address this onslaught but one theme is obvious throughout all of these approaches mdash a need to automate more of what you do in IT The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows Automate many of these tasks and you become leaner and more responsive to business changesrdquo
glenn Orsquodonnell Forrester analyst it infrastructure amp Operations
httpwwwforrestercomrbresearchit_operations_2009_automation_odysseyqid54531t2
10
blueprint for delivering it-as-a-service share this
STEP 2
1
2
3
4
5
time to measure
is there a linear relationship between the scale of your it infrastructure and your operations staff
What processes have you automated that identify and correct problems
Do problems with resources take individual analysis to identify their impact on critical services
is development working with operations or does it seem like they are on different teams
Does your current it team facilitate automation or hinder it
11
blueprint for delivering it-as-a-service share this
STEP 3model driven
Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud
Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
6
blueprint for delivering it-as-a-service share this
STEP 1unified operations
ldquohellipthere is no way to optimize IT operations without a global view of services and infrastructure effectiveness (costs vs service levels) additionally the diversity and complexity of data collected resulting from the tool diversity and specificity prevent us from obtaining accurate global informationrdquo
Jean-Pierre garbani Forrester analyst infrastructure amp Operations Professionals
httpblogsforrestercomjean_pierre_garbani10-03-18-abstraction_layer_it_operations
7
blueprint for delivering it-as-a-service share this
STEP 1
1
2
3
4
time to measure
How quickly can you access a view of your entire it infrastructure
Can you do this through a single view or do you have to stitch together with multiple tools
When there is an impact issue is operations focused on fixing the issue or in finding it in the first place
Can you quickly see the dependencies between virtual services and the physical devices
8
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
the only way to scale in todayrsquos large-scale it operations environment is to remove people from as much of the process as possible Managing tens of thousands or more virtual machines in a modern cloud environment requires automation to be the standard approach
from provisioning to monitoring to de-provisioning it must be able to respond on-demand to the requests of the business while at the same time maintaining complete control
9
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
ldquoA combination of forces including skyrocketing complexity and severe economic pressure are radically and irreversibly altering the IT landscape New methods new functional sourcing and new organizational structures are needed to address this onslaught but one theme is obvious throughout all of these approaches mdash a need to automate more of what you do in IT The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows Automate many of these tasks and you become leaner and more responsive to business changesrdquo
glenn Orsquodonnell Forrester analyst it infrastructure amp Operations
httpwwwforrestercomrbresearchit_operations_2009_automation_odysseyqid54531t2
10
blueprint for delivering it-as-a-service share this
STEP 2
1
2
3
4
5
time to measure
is there a linear relationship between the scale of your it infrastructure and your operations staff
What processes have you automated that identify and correct problems
Do problems with resources take individual analysis to identify their impact on critical services
is development working with operations or does it seem like they are on different teams
Does your current it team facilitate automation or hinder it
11
blueprint for delivering it-as-a-service share this
STEP 3model driven
Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud
Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
7
blueprint for delivering it-as-a-service share this
STEP 1
1
2
3
4
time to measure
How quickly can you access a view of your entire it infrastructure
Can you do this through a single view or do you have to stitch together with multiple tools
When there is an impact issue is operations focused on fixing the issue or in finding it in the first place
Can you quickly see the dependencies between virtual services and the physical devices
8
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
the only way to scale in todayrsquos large-scale it operations environment is to remove people from as much of the process as possible Managing tens of thousands or more virtual machines in a modern cloud environment requires automation to be the standard approach
from provisioning to monitoring to de-provisioning it must be able to respond on-demand to the requests of the business while at the same time maintaining complete control
9
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
ldquoA combination of forces including skyrocketing complexity and severe economic pressure are radically and irreversibly altering the IT landscape New methods new functional sourcing and new organizational structures are needed to address this onslaught but one theme is obvious throughout all of these approaches mdash a need to automate more of what you do in IT The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows Automate many of these tasks and you become leaner and more responsive to business changesrdquo
glenn Orsquodonnell Forrester analyst it infrastructure amp Operations
httpwwwforrestercomrbresearchit_operations_2009_automation_odysseyqid54531t2
10
blueprint for delivering it-as-a-service share this
STEP 2
1
2
3
4
5
time to measure
is there a linear relationship between the scale of your it infrastructure and your operations staff
What processes have you automated that identify and correct problems
Do problems with resources take individual analysis to identify their impact on critical services
is development working with operations or does it seem like they are on different teams
Does your current it team facilitate automation or hinder it
11
blueprint for delivering it-as-a-service share this
STEP 3model driven
Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud
Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
8
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
the only way to scale in todayrsquos large-scale it operations environment is to remove people from as much of the process as possible Managing tens of thousands or more virtual machines in a modern cloud environment requires automation to be the standard approach
from provisioning to monitoring to de-provisioning it must be able to respond on-demand to the requests of the business while at the same time maintaining complete control
9
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
ldquoA combination of forces including skyrocketing complexity and severe economic pressure are radically and irreversibly altering the IT landscape New methods new functional sourcing and new organizational structures are needed to address this onslaught but one theme is obvious throughout all of these approaches mdash a need to automate more of what you do in IT The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows Automate many of these tasks and you become leaner and more responsive to business changesrdquo
glenn Orsquodonnell Forrester analyst it infrastructure amp Operations
httpwwwforrestercomrbresearchit_operations_2009_automation_odysseyqid54531t2
10
blueprint for delivering it-as-a-service share this
STEP 2
1
2
3
4
5
time to measure
is there a linear relationship between the scale of your it infrastructure and your operations staff
What processes have you automated that identify and correct problems
Do problems with resources take individual analysis to identify their impact on critical services
is development working with operations or does it seem like they are on different teams
Does your current it team facilitate automation or hinder it
11
blueprint for delivering it-as-a-service share this
STEP 3model driven
Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud
Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
9
blueprint for delivering it-as-a-service share this
STEP 2maximum automation
ldquoA combination of forces including skyrocketing complexity and severe economic pressure are radically and irreversibly altering the IT landscape New methods new functional sourcing and new organizational structures are needed to address this onslaught but one theme is obvious throughout all of these approaches mdash a need to automate more of what you do in IT The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows Automate many of these tasks and you become leaner and more responsive to business changesrdquo
glenn Orsquodonnell Forrester analyst it infrastructure amp Operations
httpwwwforrestercomrbresearchit_operations_2009_automation_odysseyqid54531t2
10
blueprint for delivering it-as-a-service share this
STEP 2
1
2
3
4
5
time to measure
is there a linear relationship between the scale of your it infrastructure and your operations staff
What processes have you automated that identify and correct problems
Do problems with resources take individual analysis to identify their impact on critical services
is development working with operations or does it seem like they are on different teams
Does your current it team facilitate automation or hinder it
11
blueprint for delivering it-as-a-service share this
STEP 3model driven
Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud
Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
10
blueprint for delivering it-as-a-service share this
STEP 2
1
2
3
4
5
time to measure
is there a linear relationship between the scale of your it infrastructure and your operations staff
What processes have you automated that identify and correct problems
Do problems with resources take individual analysis to identify their impact on critical services
is development working with operations or does it seem like they are on different teams
Does your current it team facilitate automation or hinder it
11
blueprint for delivering it-as-a-service share this
STEP 3model driven
Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud
Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
11
blueprint for delivering it-as-a-service share this
STEP 3model driven
Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud
Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
12
blueprint for delivering it-as-a-service share this
STEP 3model driven
ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo
Jean-Pierre garbani Forrester
httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
13
blueprint for delivering it-as-a-service share this
STEP 3
1
2
3
4
5
time to measure
Does the business trust your capability to deliver dynamic services
Can your applications utilize the services they need on demand
How do you free up and reuse it resources when they are idle
if you have a server that needs to go offline can you quickly determine what services will be impacted
Have you ever lost a virtual machine
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
14
blueprint for delivering it-as-a-service share this
STEP 4service oriented
it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver
Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
15
blueprint for delivering it-as-a-service share this
STEP 4service oriented
ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo
david linthicum ctO Blue Mountain labs
httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
16
blueprint for delivering it-as-a-service share this
STEP 4
1
2
3
4
time to measure
Can your operations team see the forest through the trees when it comes to service delivery
Can you predict service degradation ahead of time based on resource utilization or performance issues
Do you understand the impact of new service delivery on existing resources and how that may impact other services
When there is an impact event can you prioritize and address your critical business services first
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
17
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams
Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
18
blueprint for delivering it-as-a-service share this
STEP 5multi-tenant
ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud
Computing A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
19
blueprint for delivering it-as-a-service share this
STEP 5
1
2
3
time to measure
Can you keep departmental or client views of shared resources isolated from each other
Do you have flexible user-based roles that dictate the views they have
Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
20
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required
Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
21
blueprint for delivering it-as-a-service share this
STEP 6horizontal scale
ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo
Yefim v natis distinguished gartner analyst
Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing
A Growing Market 2010rdquo
httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
22
blueprint for delivering it-as-a-service share this
STEP 6
1
2
3
4
time to measure
is operations seen as a roadblock when it comes to scaling the enterprise
is the current solution to grow first and figure out the operations approach after the fact
Can your operations tools scale horizontally with your growing datacenters
Can you deploy into multiple geographic locations but still maintain a centralized view
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
23
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape
open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
24
blueprint for delivering it-as-a-service share this
STEP 7open extensibility
ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo
Forrester research ndash ldquosupporting sustainable cloud servicesrdquo
httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
25
blueprint for delivering it-as-a-service share this
STEP 7
1
2
3
4
time to measure
Does your it management platform have clearly published Apis to support legacy resources
Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs
Does your management platform have a history of supporting open extensible solutions
Are integrations efforts measured in days vs months
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
26
blueprint for delivering it-as-a-service share this
STEP 8subscription
one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources
Subscription-based services help organizations avoid investing in it infrastructure before they need it
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
27
blueprint for delivering it-as-a-service share this
STEP 8subscription
ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo
Mike gualtieri Forrester analyst application development amp delivery Professionals
httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
28
blueprint for delivering it-as-a-service share this
STEP 8
1
2
3
time to measure
Can you provision virtual resources to meet peak demands as needed
Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands
Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
29
blueprint for delivering it-as-a-service share this
STEP 9extreme service
A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact
if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
30
blueprint for delivering it-as-a-service share this
STEP 9extreme service
ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run
That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo
Kevin Fogarty ciO
httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
31
blueprint for delivering it-as-a-service share this
STEP 9
1
2
3
4
time to measure
Can you identify problems that may lead to outages
What percent of the time is spent finding issues vs fixing them
Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed
Can your forecast utilization to introduce new capacity just-in-time for business growth
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
32
blueprint for delivering it-as-a-service share this
As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service
control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud
to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end
Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering
it-as-a-Service evolution of enterprise it operations
about Zenoss
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
33
blueprint for delivering it-as-a-service share this
1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum
blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have
elastic Applicationsrdquo Mike Gualtieri forrester
8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio
resources
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts
34
blueprint for delivering it-as-a-service share this
authorsFloyd Strimling Technology Evangelist Zenoss
Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security
Josh Duncan Product Evangelist Zenoss
Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts