Arvind Kumar Mishra

E-mail: mishra4arvind@gmail.com Contact: +91 9912905937

OBJECTIVE

To Provide Overall Leadership for the Branch and ensure effective service delivery by managing:

Profitability of Branch Operations and assuming P&L responsibility. Delivery of high quality service to customers and ensuring effective operations. Health, Safety& leadership for all Branch functions.

PROFESSIONAL OVERVIEW

A result oriented professional with 22+ years of comprehensive experience in Defiance and, Customer Relationship Management.

Possess strong skills in monitoring business progress and ensuring quality control.

Proficient in managing & motivating teams for running operations. A thorough professional with a proactive attitude, lateral thinking, generating new design

solutions and ideas. Maintains of Client Relation and implementation of all the orders passed by the management

time to time. Making Close watch on Various Unions activities and preparing intelligence report.

EMPLOYMENT RECORD

Branch Manager at Premier Shield Pvt LTD since March 2014.

Managing client relation. Reviewing client feedback and developing solutions to improve service delivery quality and

create customer delight. Giving all the written /computerized daily reports to management. Responsible for the conduct of discipline, performance &welfare of security personal. Ensure proper deployment, rostering & attendance of guards. Ensure proper supervision, patrolling & review in terms of day & night checks. Ensuring availability of Adequate Security Staff at the time and face all abnormalities. Conduct security audits of large assignments periodically. Maintain consistent, complaint free, high quality service level. Support and facilitate implementation of corporate project. Monitor and control expenditure and overhead of the branch. Delegating/Allotting duties to all staffs working in security department. Drawing out various standing orders rules and regulation for effective functioning of security

department. Working as a bridge between Company management and first level employee. Arranging surveillance in the suspected employee. Dealing will all offence effecting company‘s properties.

Operation Manager at Hawk security services PVT Ltd (Sept 2013 to Feb2014)

Based out of ITC Mooserabad Tobacco Division. Ensuring availability of Adequate Security Staff at the time and face all abnormalities. Delegating/Allotting duties to all staffs working in security department. Drawing out various standing orders rules and regulation for effective functioning of security

department. Working as a bridge between Company management and first level employee. Maintains of Client Relation and implementation of all the orders passed by the management

time to time. Conducting classes to educate employees and encourage consciousness among them. Making Close watch on Various Unions activities and preparing intelligence report. Arranging surveillance in the suspected employee. Complete responsibility for recruitment of all security personals. Dealing will all offence effecting company‘s properties.

Assistant Operation Manager at SECURITAS INDIA LTD (Dec 2012 to August 2013)

Ensuring availability of Adequate Security Staff at the time and face all abnormalities. Delegating/Allotting duties to all staffs working in security department. Drawing out various standing orders rules and regulation for effective functioning of security

department. Maintains of Client Relation and implementation of all the orders passed by the management

time to time.

Assignment Manager in Bombay Management Services (March2010 to Nov2012)

Based out of Wipro Technology & BPO. Ensuring availability of Adequate Security Staff at the time and face all abnormalities. Delegating/Allotting duties to all staffs working in security department. Drawing out various standing orders rules and regulation for effective functioning of security

department. Working as a bridge between Company management and first level employee. Maintains of Client Relation and implementation of all the orders passed by the management

time to time. Conducting classes to educate employees and encourage consciousness among them. Making Close watch on Various Unions activities and preparing intelligence report. Arranging surveillance in the suspected employee. Complete responsibility for recruitment of all security personals. Dealing will all offence effecting company‘s properties.

Achievements

50th Anniversary of independence medal was awarded by President of India on 15th Aug 1997. (On the Eve of 50th anniversary of our countries Independence.)

Long Service medal was awarded by Chief of Naval Staff on 24th July 2001. Operation Vijay Star medal was award by President of India on 27th Feb 2003 for participated in

Kargil Operations.

Proficiency award was awarded by Naval Officer In-charge Tamil Nadu and Commanding officer of Indian Naval Ship Adyar on 1st April 2007. (For commendable job for his Department as an in charge.)

EDUCATION

BCOM (Bachelor in commerce) – Eiilm University.

PERSONAL DOSSIER

Communication Address : 2-2-1146/13/7A New Nallakunta, Tilak Nagar, Hyderabad-500044 Linguistic Skills : English, Hindi. DOB : 05th June 1974 Date of Joining : 24th July 1992 Date of Retirement : 28th Feb 2010

DECLARATION

The above mentioned information is true to the best of my knowledge.

Date: Arvind Kumar Mishra Place: Hyderabad