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CSC releases Anti-Red Tape Act Survey results

Prompt, courteous and efficient public service delivery. Simplifiedprocedures that reduce red tape and expedite transactions. Transparency in publictransactions.

Republic Act No. 9485 or the Anti-Red Tape Act intends to address the abovecited issues. Section 5 states that all government agencies shall set up servicestandards to be known as Citizens Charter, which should contain information onhow to avail of a particular service, time it would take to conclude the process, feesto be paid, documents to be presented by clients and procedure for filingcomplaints.

ARTA also provides that all offices and agencies providing frontline servicesshall be subjected to a Report Card Survey (RCS) to be initiated by the Civil ServiceCommission. The RCS shall be used to obtain feedback on how provisions in theagencys Citizens Charter are being followed.

In 2012, CSC administered the RCS to 599 agencies nationwide. Of these,345 were national government agencies (NGAs), 2 local government units (LGUs),251 government corporations (GOCCs), and 1 local water district. Of the totalnumber, 50 obtained Excellent rating; 309 were rated Good; 90 were ratedacceptable; and 150 others Failed. (The nationwide list of results can be accessedat http://excell.csc.gov.ph/ARTA/ad_rcs.jpg andhttp://excell.csc.gov.ph/ARTA/ad_rcs2.jpg.)

In Region 1, thirty-five agencies were subjected to the RCS on the sameperiod. Of these, 22 were GOCCs while 13 were NGAs. Only the LTO UrdanetaDistrict Office was rated Excellent; 23 agencies were assessed Good; four wererated Acceptable; and 7 agencies Failed.

AGENCY BRANCHADJECTIVAL

RATING

Land Transportation Office Urdaneta City Excellent

Bureau of Internal Revenue RDO 4, Calasiao, Pangasinan Good

Bureau of Internal Revenue RDO 5, Alaminos City, Pangasinan Good

Bureau of Internal Revenue RDO 2, Bantay, Ilocos Sur Good

Bureau of Internal Revenue RDO 6 - Urdaneta City Good

DOH - Ilocos Training & Regional MedicalCenter San Fernando City, La Union Good

DOH-CHD Region 1 San Fernando City, La Union GoodDOH-Region 1 Medical Center Dagupan City Good

Department of Trade and Industry Vigan, Ilocos Sur Field Office Good

Department of Trade and Industry La Union Good

Government Service Insurance System Satellite Office, Candon City Good

Land Transportation Office Agoo, La Union Good

Land Transportation Office Dagupan City Good

Land Transportation Office Lingayen, Pangasinan Good

Land Transportation Office Naguilian, La Union Good

Land Transportation Office Laoag City Good

Land Transportation Office Vigan City Good

Philippine Health Insurance Corporation Candon City Good

Philippine Health Insurance Corporation Urdaneta City, Pangasinan GoodPhilippine Health Insurance Corporation Vigan City, Sub Office Good

http://excell.csc.gov.ph/ARTA/ad_rcs.jpghttp://excell.csc.gov.ph/ARTA/ad_rcs2.jpghttp://excell.csc.gov.ph/ARTA/ad_rcs.jpghttp://excell.csc.gov.ph/ARTA/ad_rcs2.jpg

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Philippine Health Insurance Corporation Laoag City Good

Philippine Health Insurance Corporation San Fernando, La Union Good

Social Security System Laoag City Good

Social Security System Dagupan City Good

DOH-Mariano Marcos Memorial Hospital Batac, Ilocos Norte Acceptable

Land Transportation Office Candon City Acceptable

Land Transportation Office San Carlos City, Pangasinan Acceptable

Social Security System Urdaneta City Acceptable

Bureau of Internal Revenue RDO 1, Laoag City Failed

Department of Trade and Industry Dagupan City Failed

Department of Trade and Industry Ilocos Norte Prov'l Office Failed

Government Service Insurance System Regional Office No.1, Laoag City Failed

Government Service Insurance System Vigan City Failed

Social Security System Alaminos City Failed

Social Security System Vigan City Failed

(Please see attached electronic copy, 2012 RCS Results in Region 1.xls)

Another objective of the ARTA-RCS is to obtain information/estimates ofhidden costs paid by clients in accessing frontline services. The report summarizesthe scores of agencies along the following areas: (1) Compliances with ARTAProvisions (Citizens Charter, Anti-Fixer Campaign, ID/Nameplates, No Hidden Costs,Help Desk and No Lunchbreak Rule); (2) Frontline Service Provider; (3) ServiceQuality; (4) Physical Working Condition; and (5) Client Satisfaction. The adjectivalscores are based on the corresponding rating scales: Excellent for 90-100; Good for80-89.99; Acceptable for 70-79.99; and Failed for 69.99 and below.