ART250_UNiTY%20Summer%202012

for general information and repairs email:[email protected]

write to us:

Merseyside172 Park Road Liverpool L8 6SJ

If you have any comments about UNiTY magazine, please let us know. We also welcome any ideas for stories that you might have, and would love to talk to people who would like to take part in our regular columns or have news to share. You can contact us in the following ways:

Call our Communications Team on 0151 703 2064, or write to usSarah Moston, Plus Dane Group, Communications Team, RialtoBuildings, 90-94 Upper Parliament Street, Liverpool L8 7SY. You can also e-mail us at [email protected]

You can access our website with our new smart QR code or visitwww.neighbourhoodinvestor.com

This document is available in other languages, on audio format, in large print or in Braille by request.

SGS-COC-005062

©2012 This publication has been written & designed by Plus Dane Group’s Knowledge, Innovation and Performance Team working alongside the Tenants Communications Group.

CheshireShepherds Mill Worrall Street Congleton CW12 1DT

Plus Dane Group residents’ magazine Issue 13 Summer 2012

www.neighbourhoodinvestor.com

2. Scan Me!1. Download aQR ReaderGo to yoursmartphone’s app storeand type in ‘QR reader’.

Download one ontoyour phone (there arelot’s of free apps).

3. Visit ourwebsiteOpen up the QR reader on yourphone and scan the code.

Summer editionFind us o

n...

/plusdanegroup

CONTACT US

Introducing the Tenants Communications Group

Plus Dane’s Tenants Communication Group isresponsible for overseeing and guiding the entireproduction of UNiTY magazine to make sure that it reflects the information, stories and news thatmatters to customers.

The Group puts in a huge amount of hard work andeffort for every issue, from brainstorming content ideasto develop the theme and stories and commenting ondesign, photography, to signing off the final layout.

The Communications Group read every article beforethe magazine goes to print and feedback their thoughts on the content and readability of stories aswell as design before approving UNiTY ready to go tothe printers.

Increased investment in existing property

Ensure neighbourhoods enjoy good well being

Increased community safety measures

Further supporting vulnerable customers

Working in partnership with residents

Increased creation of local jobs

Increased supply and choice of homes

Working with customers, we have established a set of seven Neighbourhood investor promises these are: They called itpuppy love!Couple battle through adversity to find the perfect guide P7

UNiTY13Sum12_Layout 1 23/08/2012 13:35

Plus Dane UNiTY 3Plus Dane UNiTY2

Inside this issue...4-7 Disability Awareness Special

8-9 Your chance to learn and grow with Ni Residents Academy

10 Information point

11 Tenants invest in neighbourhoods

12 Residents benefit from wellbeing events in North Liverpool

13 Community safety

14-15 How Homeshub could help you move into homeownership

16 Neighbourhoods join together to clean up Toxteth’s Welsh Streets

17 Young people become Plus Dane decision makers

18 Dane Tenants Federation

19 Congleton ladies get knitting to help heroes

20-21 Loverly Jubilee

22 Customer feedback drives services

23 £1m supported housing facility opens its doors

helloHello and welcome to the latest issue of UNiTY magazine.The last few months have been really important for PlusDane and the people we serve.

We hope that

as you read the

pages of this magazine,

we will show you the

many ways in which we

are delivering our

seven promises.

Plus Dane brings Neighbourhood investor approach to Ellesmere Port and Neston

UNiTY13Sum12_Layout 1 23/08/2012 13:36 Page 3

ONE OF OUR SEVEN PROMISES further supporting vulnerable customers


Disability Awarenessspecial issuePlus Dane Group does a lot of work to support

tenants and residents who have disabilities.

Something to remember

good lifeDisability left David homeless - now he’s helping others



Hazel got up one morning and said she didn’t feel right, went for a walkand she was struggling to walk.Within a few weeks she had lost theuse of her right arm and both feetand needed a wheelchair. As it gotworse, the doctor told her she hadbetween two to five years to live. That was nearly five years ago.

Both Les and Hazel Flavell laugh as theyfinish this story. It seems a strange thingto do after such a heart-breaking tale, but the pair have come to terms with thedevastating effects of Motor NeuroneDisease (MND) and are determined to

face the futurewith courage and as muchgood cheer asthey can.

“MND is a terribledisease, to seesomeone you love deterioratelike that is awful,”says Les.

There are roughlyonly 5,000 peoplein Britain whosuffer from it,about five peoplea week get it anda similar numbersuccumb.

“They call it a progressive disease,basically it attacks the nervous systemand leaves muscles to waste away. Itcan’t be cured, just slowed down a little.No one really know what causes it, but itcan run in families so it might begenetic.”

The couple, who have been married for53 years and have two children, wereentitled to three hours a week’s help withthe domestic chores but in March thatwas stopped due to budget cutbacks. Not that Les complains about this, at the moment he gives his wife near 24 hour care.

“I need to lift her, wash her and feed her,”he adds. “She can’t eat solids althoughshe loves a little piece of chocolatebefore she goes to sleep.”

Hazel only has the use of her left armnow and even then movement is limited.She communicates through a lightwriter,which transforms keystrokes into anelectronic voice.

She also manages to get through herfavourite puzzle magazines with the aidof a specially adapted pen.

“I’d be lost without it,” Hazel says, smilingas the lightwriter repeats her message.

The pair have a bungalow in Alsager and moved there five years ago as theirprevious home was unsuitable. Despiteall the challenges they face, their humouris inspiring.

“We try not to get down in the dumps too much,” says Les.” And Hazel isalways smiling.”

“They do say a product of the disease is that it enlightens people’s sense ofamusement. One of the therapists whosaw us suggested that she take tabletsto calm that down but we said definitelyno, I like to see her smile.”

A powerful voicePlus Dane’s disability forum is giving a powerful voice to our disabled tenants.

At the most recent meeting, debates tookplace on how Plus Dane can best helptenants affected by welfare reforms andhow tenants with expert knowledge canplay a role encouraging people whocannot work to maximise their benefits andtake advantage of all the available support.

The forum heard that many disabledpeople are already suffering due to

changes in the benefits system, with oneforum member involved in nationalcampaigning against the changes.

Forum members say they want to makesure that Plus Dane keeps respect fordisabled tenants at the top of the prioritylist and to make recommendations on howthe services we provide can be tailored totheir needs.

Plus Dane uses a “social model” in thedelivery of our services to disabled people.

The model was developed by disabledpeople themselves who felt that the

traditional“medicalmodel” doesnot explaintheir personalexperience ofdisability norhelp todevelopmore inclusive ways of living.The social model looks at disability beingcaused by the way society is organisedrather than by a person’s impairment andlooks at ways of removing barriers whichrestrict life choices.

Smiling throughHusband and wife facing challenge together

They called it puppy love!Couple battle through adversity to find the perfect guide

ALARMING NEWS!

Guide Dogs

Works to support blind andpartially sighted people Call 0118 983 5555 or visitwww.guidedogs.org.uk


Plus Dane UNiTYPlus Dane UNiTY8

call or email

Title Date & Time Location

Your chance to learn and growNothing stops me helping othersMaz calls for more community champions

9

Maz Ryan’s life was changed forever by a cow.

She was working on a farm, around 25 years ago, when she was trampled on and picked up a virus which left herwith lots of complications that eventuallycost her the use of her legs.

But the Londoner, who now lives inAlsager, certainly doesn’t let disability get in her way. Maz recently took coursesthrough Plus Dane’s Resident’sAcademy in health and safety andminute-taking - something that will standher in good stead as secretary of herlocal Royal British Legion and traineeleader in her local Beaver Scouts colony.

The daughter of a serviceman, shebelieves people should volunteer in theircommunities and points out that if people

like her do not come forward then goodthings will come to an end.

“One of the things I do at Beavers is toteach people about what it is like to bedisabled,” she adds. “People are oftenmore interested in the chair than me as aperson but I’m hoping that if these boyscan learn about what it’s like to be adisabled, they will take that knowledgewith them as they grow up and have asensitivity that is sadly not always there.”Maz, who once played basketball for theChester Rockets worries about thechanges to welfare benefits, which shethinks lack the respect she tries to fosterin her community.

“There’s a general lack of understandingabout disability, every disability isdifferent and

comes with different challenges, youcan’t just lump in everyone together,” she says.

“I found it surprisingly easy to adjust. The people at Stoke Mandeville hospitalwere brilliant at getting me to use thechair and get in the right frame of mindabout being self-sufficient but noteveryone is the same and there needs to be recognition of that.”

Roll of honourAmong those whograduated from the NiAcademy this year were:

Alice Ndoro (Minute TakingSkills); Allan Dougherty(Fundraising for Beginners);Audrey Patrick (Festive Artsand Crafts); Barbara Carr (IT training - Excel forBeginners); David Heathcote(Making Healthy Choices inour Community); Des Finlay(Chairing Skills - advanced);Edna Sexton (BasicCounselling Skills, FestiveArts and Crafts); Irene Wilcott(Festive Arts and Crafts);Isabella Critchley (Festive Artsand Crafts); John Draman(Emergency First Aid); JohnKane (Presentation Skills, Train the Trainer); Lillian Hazell(Train the Trainer); MargaretHeathcote (Making HealthyChoices in our Community);Mary Amos (Making HealthyChoices in our Community);Mary Barnes (Minute TakingSkills,Train the Trainer,Disability Awareness, IT training - Excel forBeginners); Maz Ryan (Minute Taking Skills, Basic Health and SafetyAwareness); Pat Quittenton (Train the Trainer DisabilityAwareness, Minute TakingSkills); Pauline Griffiths (IT training - Powerpoint for Beginners, MinuteTaking Skills); Tracey

Goudie (PTTLS Training, CIOHLevel 3); Tina Davies (FoodHygiene Certificate); MargaretBryne (Making HealthyChoices in our Community).

Talented tenants have been learning new skillsthrough Plus Dane’s Ni Residents Academy.

The tenants picked up their awards after passingacademic qualifications, job skills courses, andother professional training.

The Academy is now broadening the opportunities it offers and is encouraging more tenants toconsider signing up.

One of the graduates is Pauline Griffiths, who tookcourses in minute taking skills and using

powerpoint software, said: “I’ve been impressedby the training on offer, it was very informative andwell presented.

The courses are free of charge and they challengeyou to learn new skills, which I hope I will be ableto use in the future.”

If you would like to book a place on one of our Ni Resident Academy courses, call 0151 708 4691 or [email protected]

Leadership through SportA new course for budding young entrepreneurs that aims to equip young people aged 16-19 with the skills to become business and community leaders of the future has been launched by Everton Football Club.

The Club’s charitable arm, Everton in the Community, will be running an exciting new ‘Leadership through Sport’ scheme from September 2012, designed by Dragon’s Den star Peter Jones.

The new programme, funded by the charity Leadership Through Sport, will be delivered in partnership with Liverpool Community College and involves students studying a year-long BTEC Level 3 in Enterpriseand Entrepreneurship, as well as undertaking real work experience.

The BTEC, which is the equivalent of three A-Levels, will see students completing three days in the classroom where they will learn vital commerce skills including entrepreneurship, business planning and pitching, leadership and teamwork and financial literacy and awareness.

The remaining two days per week will be spent based with Everton in the Community, transferring their newly acquired skills into live environments on a variety of exciting schemes delivered by the Blues’ official charity, which cover sport, health, education, employment and social inclusion.

Prospective students must have five GCSE’s between A-C, including English Language, to gain entry onto the course and possess a real interest and determination to become a successful business leader.

Students who are accepted onto the course will be rewarded with significant financial incentives for performing well and to aid their learning.

For more information about the Leadership through Sport programme call 0151 530 5253, email [email protected] or visit,www.evertonfc.com/community


Plus Dane UNiTYPlus Dane UNiTY10 11

Blooming greatNeighbours in Sandbach have been giving theirstreet a blooming great new look.

Tens of thousands ofpounds unlocked byefficiency savings havebeen invested in peopleand neighbourhoods.Twenty nine major projects havebeen given the go ahead by members of Plus Dane’sTenants Together Forum from a fund of £200,000 and it isestimated that more than1,000 residents andtheir children havebenefitted from the work so far.

£12,000

£10,000£10,000

£10,000£7,000

£5,000

£10,000

£30,000 £10,000£2,000

NationalLeonard Cheshire Disability

020 3242 0200www.lcdisability.org

Mencap

020 7454 0454www.mencap.org.uk

Sense

0845 127 0067020 7014 9340www.sense.org.uk

Disabled living Foundation

www.dlf.org.uk

Self help

www.self-help.org.uk

Ability Net

Freephone 0800 269 54501926 312 847

www.abilitynet.org.uk

Royal National Institute of BlindPeople (RNIB)

0303 123 9999www.rnib.org.uk/

Action on hearing loss (Royal National Institute or Deaf People)

0808 808 0123www.actiononhearingloss.org.uk

Guide Dogs

0118 983 5555www.guidedogs.org.uk

Motor Neurone DiseaseAssociation 0845 762 6262

www.mndassociation.org

Merseyside and WestLancashireCareline

0151 233 3800www.liverpool.gov.uk

Sefton Council0845 140 0845

0151 934 4657www.sefton.gov.uk

Halton Borough Council0303 333 4300

www.halton.gov.uk

Knowsley Council 0151 489 6000

0151 443 4749 www.knowsley.gov.uk

West Lancashire01695 577 177

01695 585 029www.westlancs.gov.uk

Ableize

www.ableize.com

Lifehouse

0151 296 7733 liverpoollifehouse.org

Local Solutions

0151 709 0990www.localsolutions.org.uk

Merseyside Society for DeafPeople

0151 228 08888

Bradbury Fields 0151 221 0888

www.lvsb.org.uk

Christopher Grange Centre

0151 220 2525www.christophergrange.co.uk

Disability Advice & Information St. Helens

01744 453 053www.informationsthelens.org

CheshireCheshire East Council

0300 123 55 00www.cheshireeast.gov.uk

Cheshire West and ChesterCouncil

0300 123 8 123www.cheshirewestandchester.gov.uk

Disability Information Bureau

01625 501759www.dibservices.org.uk

Friends for Leisure

260 275 333www.friendsforleisure.org.uk

Kids Guide

www.kidsguide.co.uk

Ableize

www.ableize.com

Visyon

01260 290 000visyon.org.uk

£12,000 for securitylighting inCheshire

£10,000

fighting hate

crime inLiverpool

£10,000

for youth work

in Congleton

£10,000 on th

e

creation of a

Shadow Youth

board on

Merseyside,

£7,000 on inter-

generationalprojects

£5,000 for health andwellbeing sessionsin Alsager



Give blues the brush off

ONE OF OUR PROMISES increased community safety measures

We had lots of feedback about the communitysafety feature in the last issue of UNiTY.

Lots of tenants and residents have told usthat as one of their main priorities for theirneighbourhoods, they valued the focuson community safety and the advice ofwhere to find support if you areexperiencing antisocial behaviour.

Following this, tenants have asked formore advice on what antisocial behaviouris and what you can do about it.

What is antisocial behaviour - and what to do about it!

Antisocial behaviour can make lives miserable and Plus Dane isworking hard to stop it.

Our ASB teams deal with everything from drug dealing

and hate crime to fly-tipping and unkempt gardens, tryingto work with perpetrators to change their behaviour or by

taking offenders through the courts.

Typically, antisocial behaviour involves actions which, under reasonable boundaries, leaves others feelingintimidated, angry or frightened.

This could be aggressive behaviour, verbal abuse, graffiti, aggressive begging, loud music or barking

dogs, tipping of waste or abandoning cars.

If you have suffered violence or the threat of violence, you should contact the police as well as us.

Our response time depends on the type of incident but wetake all reports of ASB seriously and have a good track record in solving disputes, changing behaviour or using the law to haltbad behaviour or evict abusive tenants.

To report cases of ASB:

Use a report form through our website

Visit one of our officesCall 0800 169 2988 (free

from a landline) or 0300 123 4560 (local rate

from a mobile)

Community safety

When PC Keith Blakelock was murderedin Tottenham in 1985, the police knewthere was a good chance they wouldnever bring his killers to justice.

There were scores of witnesses to thecrime, but not one of these was willing totalk to the police.

Out of this still unsolved tragedy cameCrimestoppers, a national helpline whichgives people the chance to anonymouslypass on information which can help convict criminals.

Callers are not asked for their name, orfor anything that may identify them.Numbers cannot be traced and no

record of the call appears on telephonestatements.

Police say that around 20-25 people aday are convicted with the help ofinformation given to the independentservice via the freephone call number orwebsite.

If you have information that could helpthe police in solving or preventing acrime, no matter what its nature, but feelafraid of giving your name, call 0800 555111 or visit www.crimestoppers-uk.org

Keep the number handy, you never knowwhen you might need it.

Other useful numbers include:101 - the number to call when you wantto contact your local police – when it’sless urgent than a 999 call.

Neighbourhood and Home Watch:Neighbourhood Watch groups areowned and run by local people whowork to look after the needs of theircommunities and meeting them withinnovative and creative thinking. Toenquire about Neighbourhood Watchschemes in your area call 0116 229 3118 or visit www.ourwatch.org.uk where you can find out more about schemes localto you.

Hundreds of residents have been benefitting from events focused on wellbeing in the north of Liverpool which are helping strengthen links between service providers like Plus Dane and the communities we serve.

The titanic revival of Liverpool 8 has been broughtinto focus with a new neighbourhood landmark.

Crack crime - without fear


HomesHub is part of Plus Daneand is the Homebuy agent forMerseyside and Cheshire. Thismeans we specialise in providinglow cost home ownershipschemes, which are supported by the Government.

Shared Equity (FirstBuy)

Shared Ownership

Shared Ownership Resales

Renting

Find out more


Hero is home at lastAfter more than 18 years serving hiscountry, Andrew Brooke is due a fewhome comforts.

The soldier, who has seen action inAfghanistan and Iraq, will shortly leave theArmy for good and, along with wifeCorinne and their two children, is puttingdown roots in Wirral with the help ofHomesHub.

After more than a decade of living inmarried quarters - or out in the actionzone, in Andrew’s case - the couple havebought a three bedroom Barrett home inhistoric Port Sunlight and are lookingforward to putting their own stamp on theproperty.

“We’ve been looking to buy for two or three years,” says Andrew, 42. “We wanted a new build and this was thefirst one where we saw it and both said‘wow’.

“That’s where HomesHub came in. We were able to use the FirstBuy equity loan scheme. The loan meant wedidn’t need a large cash deposit, itspeeded everything up and meant wecould get the house we wanted.”

Many first-time buyers struggle to raise alarge enough deposit but HomesHub canprovide a helping hand.

Through FirstBuy, buyers only need raisea 5% cash deposit and receive the other20% as a loan, which is jointly funded bythe government and the house builder.There’s nothing to pay on the loan for fiveyears and, best of all, the loan is interestfree for that time.

“It’s a great idea,” Andrew adds. “It just makes it so much easier totake the plunge.”

So now that they are moving into thehouse how do the couple think theywill adjust?

“We’ve had nice houses in the Army butyou always feel they are never your own,”says Corinne, a support worker for peoplewith learning difficulties. “It will be great to put our own stamp onhere.

“I love the kitchen and that we were ableto choose the design of it - things like thatmake a big difference after living in Armyquarters, where it is very limited what youcan do.”

“I’m proud that Andrew serves, that’s whohe is, but we are both now lookingforward to enjoying each other’s companyand making the most of our timetogether.”

“I’ll miss the camaraderie of the Army andthe laughs,” Andrew says. “The Armysense of humour is like no other, but itfeels so good to be back in the area I wasbrought up, close to family and in a homeof our own in a lovely, quiet area.”

“And we are never moving again,” Corrineadds. “It’s far too stressful!”

Dan and Emily arenewlyweds fromCongleton -

The perfect match

www.homeshub.co.ukcall 0845 603 4559



Board teens!Young people become Plus Dane decision makers

South gets saferA scheme which offers young people safe places to go to if they find themselves in trouble on the streetsof Liverpool has been extended to the south of the city.

Citysafe Havens, run by Liverpool’s Community SafetyPartnership, is a network of local businesses who offer sanctuary for anybody who feels unsafe orvulnerable.

Managers and staff are subject to police checks andalso receive training in first aid and safety and allhavens have high-security locks fitted.

The scheme has proved a huge success in NorthLiverpool, with crime decreasing significantly in areas where havens are sited.

A number of young people have volunteered to act as advocates for the scheme with the support of Plus Dane and the City Council’s Youth Servicesdepartment and will visit schools to talk about the scheme.

If you are a youngperson who wouldlike to get involved,contact our callcentre, yourneighbourhoodofficer or phoneJulie Tomlinson on0151 703 2016.

WELSH PRIDENeighbours come together tomake streets beautiful.

A new choice based lettings schemecalled Property Pool Plus has beenintroduced across the five boroughsof Merseyside.

www.propertypoolplus.org.uk

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Property Pool Plus

Have a look at thestory of our HarlowStreet Arts Project on NiTV atwww.youtube.com/plusdanegroup



LOVE LOCAL SHOPPINGA reward card which aims to keep cash in Cheshire East is rolling out to more local businesses.

lovelocallife.co.uk

A Congletonbased charitywhich helpsmembers of theArmed Forcesadjust to civilianlife this weekpicked up morethan £200 from agroup of gratefullocals.

www.lifeaftertheservices.com

Congleton ladies get knitting to help heroes

“Dane Tenants Federation” was formed some years ago to ensure that Dane Housing as it was then could becalled to answer Cheshire tenants’ concerns and toallow them to express their views.

Following the merger of Plus Housing and Dane Housing four years ago, the Federation is still in existence and we would like to tell you more about us and the work we do.

We are still striving to ensure that our original aims are met. However, we are conscious of the fact that things have changed in the last few years, both pre and post-merger.

If you have any reason to be dissatisfied with what is happening in your area, or the service that you are receiving, your first contact is with your Neighbourhood Officer.

If you remain dissatisfied wewould be grateful if you couldbring it to our attention and wewill ensure it is further

investigated andanswered to the

best of ourabilities.

Your call will be replied to as quickly as possibleand will report back to you with any proposedactions wherever possible, you will be keptinformed and be given the opportunities toexpress your satisfaction or not with any solutionsuggested.

We plan to have an article in each future issue ofUNiTY, where we will tell you what we are planning

for the next few months such as open day events,information days and seminars.

For further information please contact:Emma Sneyd, Plus Dane Engagement Manager Tel: 01260 288 275 Email: [email protected]

Jenny Priest, Plus Dane Neighbourhood Housing TeamTel: 01260 288 262Email: [email protected]

For more details, visit www.lovelocallife.co.uk

P- P- pick up a penguin!Plus Dane’s Sampson Neighbourhood Hero Penguinhas a new home!

Sponsored as part of Go Penguins, the public art trailin Merseyside that aimed to highlight climate changeissues as part of Liverpool’s Year of Environment,Sampson is now taking pride of place at Liverpool’sMatthew Arnold Primary School, where theschoolchildren have given him a warm welcome.

The Dane Tenants Federation

We recently held our Annual General Meeting and our

aims for the next year are:

1. To monitor and overseethe new groundsmaintenance contract

2. Car parking issues

3. Police issues, with a focuson community safety


“I never wanted to be 100, but now that I am it isn’t so bad.”

Plus Dane UNiTY 21

Loverly Jubilee

Plus Dane UNiTY20

The residents of Alman Court enjoyed a double celebration in June, with an eventthat marked both the Queen’s Jubilee and the 90th birthday of tenant MaryRoscoe, known to friends and family as Molly.

The event was well attended, including relatives of Molly who travelled all the wayfrom Canada to join her for her special day.

All in all the day was a great success with brilliant entertainment and food for all!

Double Celebration

Queen for the dayIvy celebrates her 100th birthda

y

The residents of Alman Court enjoyed their Jubilee celebrations.

A new radio set designed for blind people has won the thumbs up from tenant Sanjeeta Uppaladinni.

podcasts, audio books

Radio active!



£75,000could helpyou getacross thethreshold

Your right to buyFind out whether you’re eligible, how to

get further advice and what steps you should take to own your home.

call 0151 709 4699www.neighbourhoodinvestor.com

£1 million supported housing facility opens its doors in Toxteth

Feedback for What?

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£www.neighbourhoodinvestor.com

The new interactive customer login feature on our website is now available,where you can access a range of new features, including viewing your tenancyinformation, log repairs, make rent payments, view your rent account and muchmore!

The feature is secure and password protected and to access it you’ll need yourTenancy Reference. If you don’t know this you can call us on

visit www.neighbourhoodinvestor.com for further details

Get interactive!

Customers in Merseyside can now make rent paymentsover the phone using a debit card from either0800 or 0300 numbers. If you would like to pay your rent in this way, you can do so Monday to Fridaybetween 8:30am and 5:30pm.

Changes to the way we are regulatedFrom 1st April this year the Tenants Services Authority(TSA) closed and its functions were transferred to theHomes and Communities Agency (HCA), which has nowassumed responsibility for the regulation of social housingproviders in England.

As the regulator, the HCA will be responsible for maintaining the register of socialhousing providers, and for setting out the regulatory framework under which wemust operate. The focus of activity will be on governance, financial viability and valuefor money.

Regulation information is available on the HCA website atwww.homesandcommunities.co.uk

The new phone number for enquiries to the HCA is 0300 1234 500 and thegeneral enquiries email address is [email protected]


ART250_UNiTY%20Summer%202012

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