Getting Blood From a Turnip: The Art of Facilitation Made Fun and Productive
Art of Facilitation. Part 1.
54
The Art of Facilitation Aley Krivitsky www.agiletrainings.eu W orkshop
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Transcript of Art of Facilitation. Part 1.
The Art of Facilitation
Alexey Krivitsky www.agiletrainings.eu
Workshop
Three parts 1. Raising Engagement 2. Facilitator’s Stances 3. Designing #Workjams
PART 1.
RAISING ENGAGEMENT.
CHECKING IN
“What brought you here?”
OUR DEFINITION OF DONE 1. Nobody is bored.
2. You feel comfortable enough to facilitate a meeting within next 3 weeks.
3. In long run you would like to be invited to facilitate meetings at XING.
In theory there are 2 kinds of meetings
“WOAH!” “meh.”
WOAH vs. MEH
what WAS happening on the meeting
that made it so?
Let’s look into some data
Meeting ENGAGEMENT LEVEL NUMBER OF PEOPLE ON A MEETING
PEOPLE WORKING IN A GIVEN MOMENT
Meeting FORMATS USED OPEN DISCUSSION
INDIVIDUAL WRITING
SMALL GROUPS
DOT VOTING
ROLE PLAY
SCIENCE FAIR
BREAK OUT GROUPS
Meeting solution & QUALITY STANDARD SOLUTIONS CONSIDERED
NON-‐STANDARD SOLUTIONS CONSIDERED
offices with engaged employees ARE up to x% more productive
WORKSHOP
MEETING versus
WORKSHOP TECHNIQUES
APPLICABLE ON MEETINGS
NON APPLICABLE ON MEETINGS
#0: GOAL OF A FACILITATOR
Serve the group with whatever it might need to reach its goals and fulfill its existence.
#1: GOAL OF A FACILITATOR
Raise engagement level within the group for the sake of higher creaOvity, beSer soluOons and stronger dedicaOon to results.
ENGAGEMENT VITAMINS
FREQUENT INVOLVEMENT LONG MONOLOGUES
INDIVIDUAL WRITING ALL-IN BRAINSTORMS
SMALL GROUPS OPEN DISCUSSIONS
STANDING SITTING
trumps
trumps
trumps
trumps
CHANGING WORK MODES SAME FORMAT REPEATED trumps
DO MORE – ENGAGEMENT TOOLS DO LESS – DISENGAGEMENT TOOLS
Discuss! 1. Which of the disengagement practices are most common?
2. What Could change A CORRESPONDING VITAMIN is TAKEN?
3. Which vitamins would FEEL most weird in your MEETINGS?
4. Which VITAMINS DO YOU WANT TO TRY applying?
PART 2.
FACILITATOR’S STANCES.
Role Play!
DISCUSSION TOPIC: YOU ARE A TEAM planning the next offsite HOW DO YOU WANT TO RUN IT? WHERE? WHEN?
SABOTEUR
You don’t know why, but you don’t like any of THE proposals.
SELFY
You have a proposal that you THINK IS THE BEST.
You don’t know why you need to care about DISCUSSION AT ALL.
You are interested in the meeting outcomes.
HOSTAGE SUPPORTER
SABOTEUR You don’t know why, but you don’t like any of THE proposals.
Also you don’t have any preference. You don’t care if group agrees or not.
SELFY You have a proposal that you THINK IS THE BEST.
You want everyone to agree on it. other solutions are less interesting unless proven otherwise.
You don’t know why you need to care about DISCUSSION AT ALL.
Stay silent and not involved. You can get involved but this requires energy from the others to pull you in.
You are interested in the meeting outcomes.
Make group reach some consensus. Balance the discussion between loud and silent parties.
HOSTAGE SUPPORTER
ON meetings: HOW MANY PEOPLE ARE LISTENING to each other?
NOT HEARING. BUT ACTIVELY LISTENING?
LISTENING LEVELS internal
YOU HEAR BUT THINK OF YOUR EXPERIENCES
focused YOU listen STAYING LASER FOCUSED
global YOU EXPAND CONSCIOUSNESS BEYOND WORDS
AH, I’ve had the same story... When I was a kid _______
Yes I SEE… When did it happen last time? HOW WAS IT?
When you said that, it felt LIKE IT STILL TROUBLES YOU. What’s behind this?
FACILITATOR’S STANCES
2: BALANCE INVOLVEMENT
3: ZOOM IN AND OUT
4: HELP GO BEYOND
1: HELP PEOPLE BE HEARD
BALANCING AND ENCOURAGING
REPEATING and summarizing
ASKING EXPLORATORY QUESTIONS
TAGGING AND STACKING
YOU’VE JUST SAID ____. DID I GET IT CORRECTLY? IF I SUM IT UP, IT BOILS DOWN TO ____. DID I GET IT RIGHT?
SO FAR WE’VE HEARD ONE POINT OF VIEW. LET’S HEAR SOME OTHERS.
WE’VE BEEN DISCUSSING A TOPIC-A. NOW WE’RE OPENING A TOPIC-B. HOW ARE THEY RELATED? WHICH ONE YOU’D LIKE TO FOCUS ON NOW?
WHAT ELSE DO WE KNOW ABOUT IT? WHAT ELSE IS POSSIBLE? LET’s ADD TWO MORE …
Exercise! DISCUSSION TOPIC: ….
Guerrilla facilitation
QUICK CHECK 1..5
PART 3.
#WORKJAM DESIGN.
MEETING DYNAMICS IDEALIZED
DECISION POINT
NEW TOPIC
CONVERGENT THINKING DIVERGENT THINKING TIME
MEETING DYNAMICS IN REAL
NEW TOPIC
We’re wasting time!
WE’RE STUCK!
DIVERGENT THINKING TIME
Less meetings! [more real work]
QUICK DECISION POINT
NEW TOPIC
TIME
BUSINESS AS USUAL
LOST POTENTIAL
NEW TOPIC
QUICK DECISION POINT
TIME
BETTER DECISION
BUSINESS AS USUAL
#2: GOAL OF A FACILITATOR
Guide the group to explore beyond the “business as usual” zone for the sake of increased group learning and wisdom.
MEETING DYNAMICS IN REAL
DECISION POINT
NEW TOPIC
CONVERGENT THINKING DIVERGENT THINKING
THREE PHASES
DECISION POINT
NEW TOPIC
CONVERGENT THINKING DIVERGENT THINKING
DESIGNING FOR DYNAMICS
DECISION POINT
NEW TOPIC
CONVERGENT THINKING DIVERGENT THINKING
Meeting design AS USUAL
OPEN DISCUSSION!
USING FORMAT STRINGS
USING FORMAT STRINGS START
FINISH
START
FINISH
START
FINISH
ACTIVITY 1
ACTIVITY 2
ACTIVITY 3
TYPES OF MEETING BY GOALS SHARE INFORMATION
PROVIDE INPUT
MAKE DECISIONS BUILD CAPACITY
ADVANCE THINKING
BUILD COMMUNITY
GOAL: SHARE INFORMATION ”BUSINESS AS USUAL”
PRESENTATION!
PRESENTATION
PAIRS
QUESTIONS
ACTIVITY 1
ACTIVITY 2
ACTIVITY 3
listen
write
talk
GOAL: SHARE INFORMATION #WORKJAM
GOAL: ADVANCE THINKING #WORKJAM
INDIVIDUAL WRITING
COLLECT TOPICS
BREAK OUT GROUPS
ACTIVITY 1
ACTIVITY 2
ACTIVITY 3
write
share & vote
talk & sketch
Practicing! Remember a meeting you had recently IN as a participant or a facilitator.
1. Think which goal this meeting is targeted for?
2. Re-write its agenda by applying THE format strings
THANK YOU! This workshop is available remotely for
your team and colleagues.
Checkout “hangout workshops” ON www.agiletrainingS.eu
