Array SSL-VPN connection software Operation …...04 Update the SSL-VPN connection software version...
Transcript of Array SSL-VPN connection software Operation …...04 Update the SSL-VPN connection software version...
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
Array SSL-VPN connection software
Operation manual
(Windows 32bit/64bit Versions)
Elephant Helpdesk (February 15, 2020 / Ver. 07)
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
Contents
Overview ............................................................................................................................................................. 3
(1) Downloading the SSL-VPN connection software............................................................................... 3
(2) Installing the SSL-VPN connection software ..................................................................................... 4
(3) Configuring the SSL-VPN connection software ................................................................................. 7
(4) Connecting / disconnecting SSL-VPN .................................................................................................. 9
(5) When SSL-VPN connection issue occurs ........................................................................................... 11
Change History ................................................................................................................................................ 13
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
Overview
This manual describes how to setup and use the SSL-VPN connection software (developed by Array
Networks, Inc.) to access the Elephant applications (Jira/Confluence/Fisheye/Subversion/Bitbucket).
If you have any questions, please contact the Elephant Helpdesk by email.
If you are a new user of Elephant system and donʼt know the Elephant Helpdesk email address, please
ask Sonyʼs contact person for the address.
(1) Downloading the SSL-VPN connection software
1.1) Download the SSL-VPN connection software from the following site.
◆For new Elephant users:
https://www.inazuma.sony.net/wp-content/uploads/2020/02/SSLVPNSetup_win32_v9.4.0.327.zip
SSLVPNSetup_win32_v9.4.0.327.zip (Downloaded file name) (For Windows 32bit version)
https://www.inazuma.sony.net/wp-content/uploads/2020/02/SSLVPNSetup_win64_v9.4.0.327.zip
SSLVPNSetup_win64_v9.4.0.327.zip (Downloaded file name) (For Windows 64bit version)
◆For existing Elephant users:
https://www.tool.sony.biz/ElephantPortal/display/ElephantPortal/SSL-VPN+Connection+Software+for+Windows
Note: Currently the software supports Windows 8.1 and 10.
Elephant Helpdesk has tested on Windows 10 (1809/64bit) and Windows 10 (1909/64bit).
macOS and Linux versions are available only on following Elephant Portal site.
https://www.tool.sony.biz/ElephantPortal/display/ElephantPortal/SSL-VPN+Connection+Software+for+Mac+OS+X
(macOS version: 10.13/High Sierra, 10.14/Mojave, 10.15/Catalina)
https://www.tool.sony.biz/ElephantPortal/display/ElephantPortal/SSL-VPN+Connection+Software+for+Linux
(Linux version: CentOS 7.*/64bit, Ubuntu 16.04LTS/64bit, Ubuntu 18.04LTS/64bit)
You can’t download the macOS and Linux version from the above INAZUMA site.
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
(2) Installing the SSL-VPN connection software
Note: Administrator privilege is required for the installation.
2.1) Unzip the downloaded archive and double-click "SSLVPNSetup_x64.exe".
(For 32bit environment, "SSLVPNSetup.exe" is the file name.)
2.2) Click the “Next” button when "Array SSL VPN Setup" wizard screen appears.
(It is recommended that you terminate all other applications.)
Double-click
Click
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
2.3) Click the “I Agree” button on the License Agreement screen.
2.4) The installation starts.
Click
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
2.5) Check "Run Array SSL VPN" and click the “Finish” button when the "Completing…" screen
appears.
1. Check
2. Click
インストール完了を
画⾯上でも確認できます
Please also check the software
icons appear on the desktop, the
start menu, and the task bar.
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
(3) Configuring the SSL-VPN connection software
3.1) Select "Create" from the "Profile" menu.
3.2) Create a new profile for Elephant.
Click "Create"
Profile Name: any name you like
VPN Server: vpn.sosdt.sinfony.ne.jp
VPN Port: 443
Save username and password: unchecked
VPN username: empty
VPN password: empty
VPN Type: select "AG_VPN"
(Default – donʼt change)
Enable RSA Token Automation: unchecked
Click if proxy setting is required.
Click
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
3.3) Optional: Proxy Setting. (Configure your company's proxy)
After clicking “OK” button, proxy setting screen disappears. Then Array SSL-VPN main screen appears.
Click when finished
If your companyʼs proxy server does not
require authentication, select “Auto”.
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
(4) Connecting / disconnecting SSL-VPN
4.1) Connecting
Note: For the first time of the SSL-VPN connection requires Administrator privileges.
4.1.1) Select your profile and click the "Connect" button.
4.1.2) Select your Sony PKI client certificate and click the "OK" button.
4.1.3) When an SSL-VPN connection is established, red "A" icon appears in the task bar.
2. Click
2. Click
1. Select your Sony PKI client certificate.
(Provider must be Sony B2B CA 2)
1. Click
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
Please note you can access the Elephant applications (JIRA/Confluence/Fisheye/Subversion/Bitbucket) only in case an
SSL-VPN connection is established.
Note: You can use your intranet connections while an Elephant SSL-VPN connection is established, but you cannot
establish other SSL-VPN connections while an Elephant SSL-VPN connection is active.
4.2) Disconnecting
4.2.1) Select your profile and click the "Disconnect" button.
4.2.2) Wait until the "Status" field becomes blank.
Note: The “A” icon in the task bar turns gray when the SSL-VPN is disconnected.
2. Click
Blank when disconnected
Click to terminate
1. Click
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
(5) When SSL-VPN connection issue occurs
5.1) Checking the SSL-VPN connection software version.
If you are using older versions, Elephant helpdesk will ask you to update the software to 9.0.1.115 first.
The version number can be checked as follows.
Click
Confirm Version 9.0.1.115
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
5.2) Getting detailed log.
If you are facing the SSL-VPN connection issue, Elephant helpdesk usually asks you to get the detailed log
information.
Accordingly the logger screen appears and the path name of the log file is shown in red.
Then please make sure you reproduced the issue, and send the log file to Elephant helpdesk.
Detailed log file name
Copyright © 2014, 2016, 2018, 2019, 2020 Sony Global Manufacturing and Operations Corporation all rights reserved.
Change History
Date Version Descriptions Modified by
July 22, 2014 01 Initial version. Hieda/Kikuchi/Ishii
March 8, 2016 02 Add notes not to install the software to Windows 10.
Add the URLs of Mac OS X/Linux version software.
Ishii
September 1,
2016
03 Update the SSL-VPN connection software version to
9.0.1.99 and update this document accordingly.
Add Section 5 “When SSL-VPN connection issue occurs”.
Ishii
August 17,
2018
04 Update the SSL-VPN connection software version to
9.0.1.107 and update this document accordingly.
Ishii
August 22,
2019
05 Update the URLs of SSL-VPN connection software. Ishii
October 8,
2019
06 Update the SSL-VPN connection software version to
9.0.1.112 and update this document accordingly.
Update supported OS versions information.
Ishii
February 15,
2020
07 Update the SSL-VPN connection software version to
9.0.1.115 and update this document accordingly.
Drop Windows 7 from the supported OS.
Ishii
Elephant Helpdesk(February 15, 2020 / Ver. 07)